Smile Direct Club

Positive experience: I had a very good experience on my 1st visit. The staff were so friendly and accommodating. They also explained everything to me. However, until now, I haven’t received my aligners. The order was placed 1st week of April. The tracking said it was sent back to shipper. It says that there was an attempted delivery to my place but I have never received any. Tried calling their cs hotline but they just sent me the tracking no. I was already charged for my order. I just hope somebody from their company will call me and give me an estimate delivery of my aligners.

Negative experience: Terrible clinic. I refused the Aligners as soon as the result of my Teeth was sent to me. Next, my payment of $300 was returned to me and in a few months I will find out that I am being written off for the loan. BUT I CANCELLED IT. it’s just a scam !!!GIVE ME BACK MY MONEY!

Negative experience: Went to the Sacramento office on Ethan Way. Were not able to meet with a dentist/orthodontist to get any questions answered regarding whether my daughter was a good candidate, but were inadvertently put on a "fast track" for payment, and still do not know whether it will work. Luckily I had a bad feeling about it, called the Customer Service number, and they fixed this. We will be going elsewhere...

Negative experience: Nothing against this location - I was always met by friendly staff. This review is for the company, which is trash. I used this service to make room for me to get an implant for a missing tooth. I went through three different cycles with them and the space that needed to get bigger got smaller! Whoever is “looking over” your care is not actually doing anything substantial. Mu suspicion is they use a program that straightens teeth, which it did do, at the expense of my missing tooth that now has less room than before. When I requested a refund, they offered me a partial. I urged them to reconsider as they made my problem worse and they offered me less money back! My advice is pay a little more money to go to a legit orthodontist. Trying to save a few bucks going to a less expensive service has doubled my cost rather than save me money.

Fantastic experience: Took my son to get his scan done on a weekend so I didn’t have to miss work, since because not all places have a Saturday option. Imoni was helpful, efficient and explained everything in detail from start to finish. We are excited for him to start!!

Fantastic experience: Imani was AMAZING in my my Smile Direct Club journey with going forward to create a beautiful smile in the near future. I appreciate her patience, her smile, and her personality. Thanks so much girl!!!!

Fantastic experience: Rue was amazing. His bedside manner was incredible, he talked me through the whole process and answered all my questions. He was very knowledgeable and sweet. He definitely deserves a raise.

Negative experience: If you are on the fence don’t do it. Ru lied and caused me so much inconvenience. I want to give him the benefit of the doubt and say it wasn’t malicious but either way it was self serving in his interest and I’m stuck doing the work to undo his mistake. So I’m taking my business elsewhere because it’s not worth it.

Fantastic experience: Thee best experience ever!! The appointment was very informative, quick and easy. Rue was more than helpful guiding me through the process and very friendly which made the experience comfortable from beginning to end. Thank you!

Fantastic experience: Went in for scans after trying the kit at home. Rue was great, thorough, and very personable! I definitely recommend!

Fantastic experience: Stephanie was amazing! She was very friendly & explained everything perfectly! She asked about my day & we both shared a lot in common! I would 100% recommend Smile Direct Club!

Negative experience: Friendly staff however my 4 month plan lasted well over a year due to the aligners not fitting. I missed the cut off to get them touched up and now they want to charge me an extra $99 a month when they should give me my money back for it taking this long and the aligners not fitting in the first place.

Fantastic experience: I had a great experience here, Rue was professional and friendly. I had a great time getting my teeth scanned, Rue made me feel comfortable and answered all of my questions. I can’t wait for my Smile!

Negative experience: Didn’t straighten my teeth. They “guarantee” a straight smile. Tell me why after my 12 trays they still weren’t staying straight. The trays were $2600. The retainers were $300. The retainers did not keep my teeth in place and shifted back while I was wearing them. I ask for contact them for help in July after my treatment and it’s October now and they still haven’t helped me. Now they are saying I need to add a card to my account for a “touch up” and my whole front tooth is still pushed back… um not a touch up. Total scam I really wish I would have gotten braces instead. If they charge me more money I’m going to take legal actions. Also their trays are 3D printed, very uncomfortable. I’m literally going to have to pay $$$ for a cemented retainer. Anyways I recommend being seen by a real orthodontist and saving yourself the headache.

Negative experience: I have a terrible experience with SDC. I visited this office for 3D scan and after check in and during the scan they told me they will apply for a free electric toothbrush and explained the whole procedure. After 3 weeks I got my aligners but I realized two Terrible things: 1- although the name and everything was correct, the aligners did not match my tooth, 2- there was no toothbrush. I called the support and talked for 2 hours. They said we are sorry and blah blah blah and checked the aligners and my tooth through video call and confirmed that there must be a mistake in the production line. They said we send you the correct aligners BUT: they said they will not expedite the process (they have expedited service), and they cannot offer the toothbrush any more!!!!!!. It was super frustrating and I threaten to cancel my order and dispute the charge on my credit card. After this a manager called me and accepted to expedite the process and send a toothbrush as well. I got the package after two-three weeks and guess what! It was the exact same copy of the previous wrong aligners. UNBELIEVABLE!!!! Do not waste your money, time, energy, and peace of mind here.

Fantastic experience: Our consultation with Rue was fantastically fabulous. He is exceptionally knowledgeable, kind, and educated us well regarding the process and expectations. He also did not pressure us to make a decision today which is definitely appreciated considering the commitment. Thank you Rue! We’ll be in touch asap. -Dave and Michelle

Fantastic experience: Fantastic customer service! Clear explanation of what to expect, quick and efficient process, great prices and appreciate the referral program. I am a satisfied with Smile Club thus far

Negative experience: This was a total waste of money and time. I would add no stars but that wasn't an option. My process was only suppose to be 6months and here it is 3 years and still no results. And I have been waiting on my touch up aligners for months. When I reached out I was told photos were needed which I already provided. And was told I should be receiving my aligners a month goes by. And I'm still waiting and reach out again and was told they are waiting for photos. Prior to all this I did everything via mail, and when no results were apparent. I scheduled an in person appointment to do a scan of my teeth in person. And sat and waited for my touch ups. When I finally reached out to check on the status they lost all my scans I took in person and had to wait for a kit to be mailed to me and do the impressions at home then mail it in. Now I'm waiting for a case worker to get a refund. This was a horrible experience.

Fantastic experience: I really want to thank Rue from the Sacramento shop. He was super helpful and explained everything at my appointment. Thanks Rue! I can't wait to see my new smile.

Fantastic experience: My experience was Great..Not what I expected! The staff really listens and makes you feel comfortable. They have great options to pay and the prices are affordable. Made appointments before but never followed through,I’m so happy I kept this one. My Smile Guide Rue was Awesome felt completely comfortable talking to him..Thanks for making my experience Wonderful! Hope to get my plan going soon! Highly Recommend coming here!!!!

Fantastic experience: I had a great experience at my appointment, Rue explained everything very well and made it easy to understand. I felt encouraged to ask any questions to get a better understanding about the kit. Overall, I appreciate the wonderful customer service here and can’t wait to have a better smile :)

Fantastic experience: Stephanie was AMAZING ⭐️ I arrived early and was seen right away. She took her time explaining the 3D process and how the aligners work. Stephanie was so nice and thorough. The 3D process was easy! She helped to apply all of my promo codes....now I just wait for my aligners! The location inside Bella is very nice, great parking. Overall Experience ⭐️⭐️⭐️⭐️⭐️ Staff ⭐️⭐️⭐️⭐️⭐️ Easy ⭐️⭐️⭐️⭐️⭐️

Negative experience: Granted, the lady that greeted me was very nice. WARNING - do not even try to get started if you are second guessing getting these aligners. Their return process is horrendous. I was told I had a 30 day money back guarantee, but I didn't expect the return process to take an entire month and a half to complete. I cancelled on the phone 17 days through the 30 day guarantee. The man on the phone said he cancelled it for me. Got an email a day later saying the aligners shipped. I called again, now I have to pay a shipping fee and go through the aligner return process even though they were supposed to cancel it. I'm told I have to ship it back and provide proof of shipping then I will get a refund. I call to say I have the proof and apparently I was supposed to be told when I cancelled an account manager will call me in 9 to 13 days to look at the shipping info and initiate the refund. 15 days pass, no call. I wait two hours on the phone even though the anticipated wait said 20 minutes. I don't know if I'll ever get these returned, 250 dollars wasted. It should not take this long for a return process, it is utterly ridiculous. You get cheap aligners, you get bad customer service. Just invest in the invisalign, this is some shady stuff.

Fantastic experience: Steph and Stephanie are the best! They’re SOO helpful and the process was extremely pleasant! I’m super excited to get my aligners started and begin using the whitening treatments as well!! Thank you for making me smile

Negative experience: The gentlemen helping me were very nice and respectful but VERY PUSHY and heavy emphasis on closing a sale. This is a consultation and a screening so I can make a decision on how I want to move forward. I want information first from the doctor following reviewing my scan to make the best decision on where to spend my money. They asked for me to make a decision and authorize payment before my scan.

Fantastic experience: Firstimers at Smiledirect and so far the experience was great! This girl name Steph was very professional and super kind, she answered all my questions without any issues and made me feel comfortable during the scan. I look forward for my aligners(:

Fantastic experience: I worked with Rue yesterday for my free consultation. They were amazing and could have honestly talked to them all day because Rue was so great. I look forward to start my treatment.

Fantastic experience: Yesterday, Rue took my scans for my aligners, and he was extremely professional ! He was personable and made me feel comfortable during my experience at the Smile Direct Club. If you are lucky enough to have Rue perform your scans, you will not be dissatisfied with your experience either!

Negative experience: I did not have much issue on my teeth, only one front teeth on the top left side needed to be align. The treatment was a total of 6 months, but my teeth has not fully aligned yet, at this moment I’m done with going to the office and get more aligners because is time consuming and long process. Originally, it was a three month treatment with 13 retainers. Then, finished it and that my teeth was not align, so I had to go to the office and give me another 9 sets of retainer. Waiting for the retainers was around 2-3 weeks to come, so during that time I had to wear the old retainer. I would not recommend smile direct if your teeth need a lot of aligning. I recommend going with the traditional style braises which is more sturdy and guaranteed result and you have a doctor to check up on. With Smile direct your on your own, no doctor to answer your question or concern. The retainer get yellow and gross after a day or two even when I use a brush to scrubbed immensely to clean the retainer, over time is became time consuming and tiring. They do not make the Harley retainer the metal retainer to where at night after treatment was done, so I have to go an orthodontist office and pay extra $500 and more dollars to get one custom made. I recommend braises as the Harley retainer is custom made by the doctor after your treatment is done.

Fantastic experience: Steph was very kind and made me feel welcome we talked about the process, payment, and life and it was an overall pleasant experience. I kinda wanna go back for more scans lol

Fantastic experience: Dru was friendly and professional. He did a good job walking me through every step on my smile journey and addressed all my concerns. I love the fact that he was engaging before we even started 3D process. It made me feel cared for as a client. Am excited and I can’t wait to confidently smile again. Thank you.

Negative experience: 1440 Ethan Way, Sacramento, CA 95825 on 10/14/21@4pm James was our 3D tech. He was very curious, informative, and polite. Then the manager Stephanie came in... with her high pressure and ultimatum sales tactics, as soon as she heard me say the words, I have to think about it and discuss it with my husband... Stephanie's friendliness vanished! She snapped, became short with me and firmly said most of her customers come prepared, that I should have done my research! I was lured in with a free consultation and promise of an informative consultation. But had to sign a contract without even having my case be evaluated or discussed! Stephanie said I have 72 hrs to call customer care and cancel! She shoved a pamphlet and some freebies into a tote bag, handed it to my daughter, and walked out of the room without another word said. James tried to discuss the benefits of the payment plan, smiled and walked us out after thanking us for our visit. Thanks Smile direct, for an unpleasant evening provided by your manager Stephanie! This was a worse experience than trying to buy a CAR!

Negative experience: Horrible. I’ve called them 3 times now in the last 3 weeks and still have not received my retainers. This after I told them 2 weeks after my treatment plan ended that I’m not happy with my smile. They still charged me for bad retainers and did not work on a new alignment plan until I called back in. Now it’s going to be over another month’s delay. I greatly regret playing money to this company as my package is delayed and I’m wearing bad aligners that are cracked in multiple places while waiting for new ones because they have a bad dentist working on them still.

Fantastic experience: I was very impressed with the consulting my consultant was very knowledgeable and very Professional. Jason explained how this Process works and what to expect. I felt confident after my presentation. It was a great experience and I am very excited to see my future progress. Thankyou.

Negative experience: This is the worst company I have ever dealt with. There reviews must be fake This has been almost 2 years of run around the first time they switched my aligners so as I neared the end of the program all the teeth were crooked original imprints. Waited for months to receive the revision teeth went back to normal. You can’t speak to any professionals only receptionist. Nearly two years and teeth still aren’t straight out in a request for retainers because I settled and 5 weeks later all my aligners are broken they still haven’t shipped them. DO NOT WASTE YOUR TIME. THIS WAS A NIGHT MARE. HORRIBLE LEAD TIMES HORRIBLE CUSTOMER SERVICE NO FOLLOW UP. TEETH ARNT STRAIGHT. WASTE OF TIME

Fantastic experience: Very friendly and professional staff. The whole process was very easy and I was in and out in about 15 minutes. I had a great experience. I highly recommend the smile direct location on Ethan way!

Fantastic experience: Ariana was fantastic! Such a people pleaser and fun ! The whole process was done very professionally and was explained to the finest detail. Ariana was confident and very knowledgeable with the process and with any questions I had. I think Ariana is a fine example of what patient/customer service is all about! Ariana made me feel comfortable and at ease during our visit and definitely made me what the smile I deserve… thank you Ariana ! Well done

Negative experience: Smile Direct Club is a risky option. Maybe I am just very unlucky but I would still like to share my experience with them. I started my treatment and was very excited. They have a deal where if you refer someone they get a discount and you get a gift card so I referred my mom. I followed the link they sent me and booked her the appointment. At her appointment they did not give her the discount and when she mentioned it to the dentist she just handed her a random flyer. I had to call and sort it out. Seems like the person in charge disregarded what my mom said and didn’t check the system to see she went through the discount link. That was the first issue. The second issues was after my last aligners my bite was incorrect. My front tooth sat on top on my bottom tooth in a way that didn’t let me bite down on my back teeth so I had to take out the aligners and let my front tooth move forward. My mom finished her treatment and her gap didn’t close. She went back and had to get a new treatment. I also went back to get a new treatment but unfortunately someone didn’t put in my order. They told me it was going to be 4-5 weeks on May 15. Today is July 8 and after not getting them for so long I knew something was wrong. Now I am waiting another 4-5 weeks. It was too good to be true. I had braces about 10 years ago and didn’t wear my retainers so my teeth moved. My teeth looked amazing but I noticed after the smile direct treatment my teeth did not look as good as they did after braces. My old retainers did not fit on my teeth at all also. I really recommend going to a professional orthodontist and investing in a treatment where they will take care you.

Fantastic experience: Ty was awesome! So friendly and made my experience great. He was very transparent about the process and pricing, and he explained everything perfectly. The initial appointment was so easy, I can’t wait to get my box!

Negative experience: I wore my aligners all day and night religiously. By the fourth set, my aligners were no longer fitting to my teeth and when I tried to get this fixed I played phone tag and sent multiple photos like they asked and nothing was fixed. I paid $2000 for nothing. Don’t waste your money unless you already had braces before and need a slight fix. If not, go to a real orthodontist who will actually talk with you and see your progress.

Negative experience: The staff are nice but they are sadly unable to make accurate assessments of what Smile Direct can treat. I got the aligners and they were so badly made I thought I got the wrong aligners. And they are brittle and cheap. I have since had three consultations with orthodontists. All three said I was not a candidate for aligners including expensive Invisaligns I need a tooth extraction and old fashioned metal braces. And getting a refund required weeks, days and hours of phone calls. I highly discourage anyone from getting aligners from this company.

Fantastic experience: Stephanie made everything easy to understand, and my appointment went very quickly. She told me exactly what I’d receive in my box, and mentioned downloading the app to see my progress. I was blown away by how easy the 3D smile tool was. No putty or impressions or things that I could mess up. I highly recommend Smile Direct! They’re fast, friendly, and knowledgeable. I also appreciated how clean it was.

Fantastic experience: Shout out to Dru from arden Sacramento! I had a great experience. He was fast and very thorough and knowledgeable. He made me feel very comfortable about my smile and what need to be worked on. I can't wait to see my end results for my perfect smile.

Fantastic experience: What a great experience. Everyone was attentive and professional. The process was quick and easy and I can’t wait to get started. Angie did a great job of attending to me and explaining the entire process.

Positive experience: Didn’t receive free whitening kit as advertised went in person very nice experience. Very professional. Quick and easy 10-15 min scanning my teeth in and out. No whitening kit.

Negative experience: Smile Direct Club sent me an email specifically stating that they verified coverage with my insurance carrier. They charged me the full amount of the aligners and then my insurance said they were never contacted. If they had we would have told them immediately that Smile Direct Club is not covered, and most insurance carriers don’t cover them - they said. I was stuck with the entire bill. I am not that thrilled with the product, and then throw in the poor customer service. I say stay away. It would have been cheaper for me to go to a REAL orthodontist and have insurance cover it.

Fantastic experience: Very warm and friendly staff. Super easy, no impressions needed, all done by photography with a 3D image sent off to the dentist. Looking forward to receiving my smile in a box in the next 3 weeks!

Fantastic experience: This review is a few weeks late. Went into get my 3D scan. My Smileguide was Angie. She was very nice and explained the entire process. The office was very clean and sanitized. I was impressed with the cleanliness and expertise. To be honest, I kept asking Angie if there was a catch? No catch! Fast forward to today and my purple box arrived this morning! I am very excited to get started.

Negative experience: I am sad to say I am having one of the worst customer service experiences of my life. I am at a loss of what do. I have been asking for weeks for the tax identification number for my dentist and they won’t give it to me. Without it I can’t get reimbursed from my insurance. Be careful before you sign up to get all the info your insurance needs before you sign your paperwork because you may never get it.

Fantastic experience: My experience at my appointment was very exciting! I was helped by Gary at the Sacramento office, he was incredibly nice and helpful. I was nervous at first but he helped me feel as comfortable as possible! The staff is amazing and extremely nice. I am so excited to start my process with Smile Direct Club! :)

Fantastic experience: Overall I had a fun experience. The “Smile Guide” was very helpful and informative and she was also funny. Made the whole time go by fast, I was In and Out in a jiffy and now I’m on the path to getting a better smile..

Fantastic experience: As a person who has had quite a few appointments for dental work over the years - from a chipped tooth, root canal, crown, braces and impacted wisdom teeth extraction - this was by far the quickest and most comfortable dr visit. Ariana was the sweetest. She went over the alignment process quickly, but thoroughly, and she paused along the way to make sure all my questions were answered. All of the staff in house were warm and welcoming. It’s clear that everything clients and staff touch are well sanitized for everyones health. Highly recommend for anyone considering a straighter smile.

Fantastic experience: I went to the Sacramento shop and had an appointment at 3:30 today. I went in earlier to check-in and they took me right in. A worker named Ariana was very helpful through the entire process! Even though the process says it will take 30 minutes, it was only like 15 which was great! I decided to go get a 3D scan because I messed up on the impression kit. Overall, a great experience & welcoming!

Fantastic experience: Ariana was amazing and it was such an easy process! I definitely trust the 3D rendering more than me doing the trays! Such a cool view of your teeth and I cannot wait to get started!

Fantastic experience: Ariana was awesome! As soon as I came in she greeted me with genuine excitement! Very friendly and knowledgeable! Had few laughs and next thing you know the process was done and I got my 3D imaging of my teeth! So excited to get my kit and start correcting my smile!

Fantastic experience: Angie was great, caring, thorough, and professional. She walked me through every step of the way. She made my visit a pleasant experience. Thank you!

Fantastic experience: Angie was great! Quick, clean & friendly. Loved my experience, as a new mom again, was able to get away quick and back home in time to feed baby again!

Fantastic experience: Heyyyyyy!!!!! Sound the ALARM Sooooo, I am super PUMPED about my daughter Tyra’s awesome experience this morning. I’ve been reading and checking out Smile Direct Club for a cool minute and was finally able to bring my teenager here. From start to finish, we were in and out in 30 minutes and greeted with friendly staff and superior customer service from beginning to end. We got the pleasure of being assisted by ANGIE; she is friendly and very knowledgeable. She made my daughter and I feel comfortable with the office, the intended treatment (outcome) and made sure I understood the flexible payment options. Such a great experience . Thank you bunches

Fantastic experience: Honestly such a great experience. Super clean environment. Ariana helped me out and she was super nice very helpful and made me feel comfortable. Definitely recommend trying it out

Fantastic experience: I had a great experience with Ariana! She was friendly and personable. The studio was sanitized and clean. I would recommend this to friends. It was a lot easier than getting it through mail. Can’t wait to try my whitening and invasliners!

Fantastic experience: I personally was very scared of going. I didn’t know what was going to happen or what I was going to get. Ariana was very caring and talked me into every part of the step! She also is very comprehensive and understands me.

Fantastic experience: I had the pleasure of talking with Ariana! She was so amazing and sweet! We talked about ourselves for the first couple of minutes before even discussing the Invisalign. She read out all the steps and let me take some pictures of the scanned teeth! Super awesome. We also had some good laughs! She’s awesome definitely a keeper!!! Thank you again!!!

Fantastic experience: One of the technicians (Gracie)that helped me was super nice!! she made me feel so comfortable and I couldn’t stop smiling when talking with her. Everyone was really professional, everything was super sanitized, and I would definitely recommend everyone to go and join the direct smile club:)

Fantastic experience: The smile office in sac was great! I was originally super nervous to go, but Kara immediately made me feel welcome. All the staff are super professional and knowledgeable. They explain everything and address any concerns you may have right away. 10/10 would recommend you get your 3D imaging done here instead of using the teeth putty!

Negative experience: OMG!!! Don't do it... it is a nightmare to deal with. Product sucked. We have been trying to cancel and get away from them starting 2019. They promise to cancel but keep billing our card. I finally cancelled the card and they turned it to collections. I speak to them and they promise to correct only to look for another way to collect money. I am likely going to go to small claims to get rid of them. Save yourself the trouble.

Fantastic experience: Walked into the smile shop and was immediately greeted with care. Ariana did an amazing job of making the scanning process as quick and comfortable as possible! Highly satisfied with the results and customer service from SmileDirectClub. 5 stars for sure!!

Fantastic experience: I went for my free 360° teeth pic and teeth free whitening kit. Angie took my teeth pics and it was really simple and easy. She was kind and explained the whole process really well. I signed up and should be receiving my aligners in 3-5 weeks. Thank you Angie!

Fantastic experience: Ariana was awesome. She made the process go smoothly. Answered all my questions and was very helpful. Look forward to getting my kit!

Fantastic experience: The Smileshop appointment was super easy to set up. Everyone there was super nice and helpful. It was quick and easy, and they explained every part of the process to me. Would 10/10 recommend to at least go talk with them if you are considering using Smile Direct.

Fantastic experience: Went in for my 3D-Scanning. Very easy and quick. Ariana was wonderful and full of energy. A pleasure to talk to and be around. Hopefully you get her!

Fantastic experience: My smile guide Ariana was very nice and professional. She knows her stuff and she made me feel comfortable and welcome. Everyone I met in the office was also very friendly. I had a great experience at this office. Feeling excited to receive my kit in 4-5 weeks in the mail!

Fantastic experience: Answered all of my questions with the up most professionalism. The rooms were very clean and sanitized. Explained every part of the process for both the teeth scanning and the clear liners. Good pricing, they were able to help with monthly payments which help me out alot. Overall was a great experience with such friendly staff.

Fantastic experience: The staff is very friendly which makes the process easy and comfortable. Angie was awesome and took my 3D scans. She let me know step by step what was happening and answered all my questions. Then Stephanie came in to make sure everything was went smoothly (which it did!) The facility was very clean and welcoming. If you’re unsure don’t be because they will take care of you!

Fantastic experience: I was in and out in no time. The 3D scan was awesome to see. Super easy. Angie and Stephanie were so nice and helpful! I’m excited for my new smile :D

Fantastic experience: Ari was amazing! She made me feel at ease, patiently explained everything to me, and answered all my questions. My whole experience so far has been great! I would definitely recommend Smile Direct Club!

Fantastic experience: Kara was an amazing help when I went in to get my teeth screened. I had no idea what I was coming into but she made my experience fun and exciting. the whole time my father and I were laughing and having a great time because of her. She would definitely get a raise if I had the choice. 10 out of 10 would definitely go back for her.

Fantastic experience: OMG, this office is the best! Friendly, personable staff. People who really ❤ care. Fun loving. Full of energy and excitement. What I mean is that they are really excited for you because you are excited and happy that you're gonna get a great smile thank you smile direct

Fantastic experience: The 3D scanning process was super fast and easy. The technician, Angie was very friendly and happy to answer all my questions. Highly recommend the Sacramento location!

Fantastic experience: It was a really cool experience going into the shop and getting the full 3D scab and all. It’s much better than the home kit. The associates listened to my concerns and were helpful, friendly and professional. Great experience overall with SmileDirectClub.

Fantastic experience: Mykala scanned my chompers and walked me through the process. She was very friendly, fast and professional. It was easy and painless. Much better and more cost efficient than using your local Orthodontist. Eager to get started.

Fantastic experience: I had the very best experience I could ever ask for . Melissa was great your friendly and funny she was GREAT and you can tell she loves her work and to make people smile. So thank you Melissa your the best ! Keep up the great job !

Fantastic experience: Raj was so helpful, kind, and went out of her way to make me feel comfortable and excited about my aligners! I had a million questions for her but she was happy to answer them!

Fantastic experience: Raj was awesome! She me made me feel so comfortable. The entire staff was super nice and accommodating. I am excited to begin the journey to correct my smile with #SmileDirectClub!

Fantastic experience: My experience with smile direct club in Natomas was great! Raj helped answer all my questions and concerns. I didnt know what to expect walking into my appt but she greeted me with a beautiful and made sure I was well informed about what to expect during the visit and even after my visit if I chose to go through with purchasing my aligners. I would definitely recommend them to anyone looking to help fix their smile for an affordable price!!! Thanks again Raj for all your help I appreciate you

Fantastic experience: Went this morning for my 14yr old daughters' intro and scan appointment in the Natomas office. From beginning to end the experience was comfortable for both my daughter and myself. Raj was fantastic, she was clear and precise in detail amd explained the treatment in terms my daughter could relate to. I'm excited for her smile journey and now considering starting my own. Thank you Smile Direct Club.

Fantastic experience: The staff was great! They were so friendly throughout the whole process. They explained all of the details thoroughly and made sure I understood every step of the process. I was approved for my new smile within 24 hours of my scan! They couldn’t have made the process any easier.

Fantastic experience: I had an appointment today at 4:30 PM I showed up 15 mins early and I was called back asap. Herman was the representative that helped me. He was extremely nice, patient, and attentive. He answered all my questions that i had with no problem. My experience was extremely good. I was pretty nervous at first because i was thinking it was going to be some bootleg business but to my suprise it was an awesome appointment. I then was walked out by Herman and with my forgetfulness I forgot an answer to one of my questions so I called and herman was quick to pick up and help me get again! Amazing appointment can't wait to start the process.

Fantastic experience: Went today to get my free scan as I’m looking to improve my smile. Was very nervous because my smile has always made me self conscious but Melissa made me feel very comfortable. She was very informative and friendly.

Fantastic experience: The staff at Smile Direct Club in Natomas are awesome Melissa greeted me with a beautiful smile while Harman and Katie examine my smile. The professionalism and expertise I received was refreshing they made me feel confident that I could have the smile I always wanted in just a few short months... first impressions means a lot to some people. ThankYou, Melissa, Harman and Katie

Fantastic experience: I had a great time experience here. I was helped by Melissa and she was awesome! She walked me through the whole process and made me feel very comfortable. She was super helpful, answered all my questions and made the entire process very simple. I highly recommend visiting if you’re in the fence.

Fantastic experience: Great experience getting ready for a better smile. Marshena was incredibly nice and thorough with my appointment. She made the appointment nice and easy. Recommend setting up an appointment if you’re interested in getting a better smile.

Fantastic experience: Raj is the best!She is very friendly,full of positive energy and professional. The appointment was super quick and She did an amazing job explaining the entire process.Thank you a lot!

Positive experience: So far everything seems good and legit. It was an enjoyable experience today. The only thing is I did not receive everything that was promised online for free. Like the free gift card.. So far though I've started treatment and all is well..

Positive experience: The employees made me feel right at home and Harmon went out of his way to make sure I understood the SmileDirect experience! The only drawback I saw today, which can easily be corrected, was the stark - sterile feel of the SmileDirect office...perhaps some plants, pieces of art and some warm furniture would make this an easy 5 star experience for each and every client...ST

Fantastic experience: I had a great experience. Mariah was so awesome! She was friendly and very helpful. She made me feel very comfortable and was patient with me while I asked her all of my questions. I left excited to start my smile journey!

Fantastic experience: The workers were so nice and my scan was so quick! I've yet to recieve my box, but when they showed it to me, it was very easy to access everything. I'll definitely recommend it to some friends.

Fantastic experience: Smile Direct club is an awesome experience!! Their customer service and product is amazing!! Shout out Raj for the amazing experience! She provided clear information about the product & process and answered every single question I had! 10/10.

Fantastic experience: Rey at Smile Direct Club was so incredibly professional. I had the opportunity to get a scan done in the Sacramento smile shop and she was so personable, professional and comforting to work with. I cannot wait to perfect my smile and change my life! Thanks Rey!

Fantastic experience: I had an incredibly wonderful time. It was a very smooth and relaxing experience. Rey was a wonderful woman to talk to. She was very informative and kept a smile on my face the entire time. Thankfully she kept my anxiety in check the whole time by remaining engaged and talkative. Everyone was friendly and nice. But Rey for the win today! Can't wait to start my journey!

Fantastic experience: At first I was unhappy as I couldn't find the office. Directions were not exactly clear but I phoned the 800 # and Randy called the office and Dee helped direct me to the office. I was just down the street, oh my! Dee was so helpful and introduced me to two smile guides, Harman & JP - they were so upbeat and helpful, guiding me throughout the process and answering all my questions. Since I'm not technically astute at my age, they helped me work through procuring financing on my phone. We had such a great time. Really it wasn't like going to a dentist at all, in fact, it's beyond easy and you can immediately see what will be the outcome of the technical session. BIG kudos to Randy for getting me to Dee and more to her fore directions and then again BIG KUDOS to Harman & JP for making this such a delightful experience. I can't wait to see the end results. So looking forward to this. I will adamantly refer folks to Smile Direct Club...OMGosh, straightening teeth has come into the 21 Century and is so EASY!