Aspen Dental - Melrose Park, IL

Fantastic experience: Had a very nice visit thank you Aspen. I came in. The receptionist was very nice and professional. I saw the orthodontist which she cleaned my teeth and fluoride them and thank you so much. She did a really nice job. The manager Karen keeps the facilities so clean so pretty decorated for Halloween and also greets all her customers with care professionalism and you could see that she really loves her career her team is awesome thank you In Melrose Park.

Negative experience: Extremely unprofessional staff, took forever to get checked in they gave to clear directions. Went in for a wisdom teeth removal and was told I couldn’t keep my own teeth after the procedure when they are my own teeth makes no sense they apparently just throw them out either way. They were extremely uncooperative and dismissive. Definitely will not be coming back

Fantastic experience: For a person who hasn't been to the Dentist in years, this experience has restored my faith (just a little ). From the Receptionist, the Hygienist, the Dentist, and the Office Manager, they were on their best behavior! The pain was minimal and didn't last long. Everything was explained before being done! I met my long lost Cousin & Auntie (an inside joke), but they probably charged me more than I wanted to pay!! Today was a good day!

Fantastic experience: Second time back and I love the customer service. The workers are nice and friendly. Also, Karen was awesome; she worked with me on the pricing.

Fantastic experience: Friendly, and very professional. Karen was very delightful

Fantastic experience: I had such a pleasant visit here and felt welcomed and listened to! Will definitely return if i need any more dental work!

Fantastic experience: The one dental place that stood out. Very professional and fast, and able to work with planning. I can say this is the one place i can see myself bringing my future kids to.

Fantastic experience: The staff here is awesome!! They have helped me in more ways than one.

Fantastic experience: Karen, thank you so much for brightening my day today. Your kindness, understanding and wonderful humor truly touched my heart and I cannot thank you and everyone I saw today enough for the wonderful care I received. If I could I would give everyone a rating of 20 across the board. I would highly recommend Aspen Dental to family and friends. Thanks again! Mary

Fantastic experience: Very helpful and professional staff willing to take the time to explain your options you have before committing to any work being done.

Fantastic experience: Karen is an exceptional lady! She’s been incredibly helpful, informative, and always has such a positive spirit. Every time I visit the dental office, I know I can count on exceptional service and a stomach ache from laughing so hard! Thank you so much for everything, Karen. I truly appreciate you!

Fantastic experience: The service is great,didn’t wait Long .prices were reasonable thank you very much.

Fantastic experience: I love Karen from Aspen she is absolutely the best. She sit down and go over everything with you in details and make sure you feel comfortable with your decision.

Fantastic experience: I cannot say enough wonderful things about Ms. Karen, the office manager. She is truly a Godsend! From the moment I walked in feeling overwhelmed about how I was going to afford my dental treatment, she treated me with so much kindness, patience, and compassion. Instead of making me feel embarrassed or rushed, Ms. Karen took the time to sit down with me, explain every part of my treatment plan and payment options, and answered every question I had. She even helped me apply for financing, walking me through the entire process step by step until everything was approved. Because of her dedication and genuine care, I was able to move forward with the treatment I needed without the stress and anxiety I had been carrying. It’s rare to meet someone who truly goes above and beyond for their patients, but Ms. Karen does exactly that. She doesn’t just do her job—she genuinely cares about people and wants to help. Thank you, Ms. Karen, for your kindness, professionalism, and incredible heart. You made what felt like an impossible situation possible, and I will always be grateful. The dental office is blessed to have someone as compassionate and dedicated as you. If you’re looking for a dental office where patients are treated with respect, understanding, and genuine care, this is the place. Ms. Karen is truly a blessing and a gift from God! Yes Mam ! lol :)

Fantastic experience: Very kind people with a passion for what they do. Willing to work with you to figure out solutions and plans for you.

Negative experience: This place gets 0 stars from me. Very through very gentle nice people. They didn’t address the main issue I came in for and expected me to pay 17,000 and wanted to extract teeth that didn’t need it right now. Literally did nothing but only gave me meds didn’t help me with any solutions. Very money hungry. Only get one star bc of how nice the team was

Fantastic experience: My experience was awesome and quick also informative .

Negative experience: See Facebook group “stop aspen dental group” before going to any Aspen location. Do research before going to a dentist. Dental and medical care has gone down the toilet.

Fantastic experience: Karen is amazing and made everything wonderful - I feel safe here !

Positive experience: Just for a deep cleaning with insurance $172 out of pocket. This is after having my appointment canceled, then rescheduled only for them to give me another day after I confirmed the rescheduled day and time. So I had to make another appointment almost a month later. Came in 10 minutes early, and its 15 minutes past my appointment time now. But you took my money already. Think they are robbing us.

Fantastic experience: Dental experience was great. Staff at the Melrose Park location are wonderful.

Negative experience: Every time I go there I have to pay for something regardless if I have the best insurance.

Fantastic experience: Aspen's staff were excellent. They helped our uninsured friend, who had severe periodontal disease, by keeping costs low. The procedures were successful, and she now has partials replacing her infected teeth. Thank you so much!

Fantastic experience: I came in for a filling. The staff was friendly and prompt. Everything took about 45 minutes.

Fantastic experience: Very professional service. Nice people.

Positive experience: Service was good. The up sale is ridiculous.

Negative experience: The staff there is very rude. I got a phone call. I returned it, and the girl debated with me on the phone about Insurance. Which essentially they did, except that it was the numbers that I was trying to give her. Don’t book an appointment with them because they won’t clean your teeth because I feel like they’re lazy even if you wanted, you’re telling them that you want a regular cleaning they’re gonna tell you what they want to give you. I will never go back to this place. I thought Aspen was good but NAH it was truly a waste of my time. Everything about this office in my opinion is purely laziness.

Fantastic experience: I have to say the staff is pleased and accommodating. I would also like to comment on Jesus. He is by far the best abs experienced lab person I have seen in years.

Fantastic experience: Everyone was courteous and professional from start to finish. I'm glad too have return to Aspen Dental.. Rosie was also a great assistant with the procedure of my implants.

Fantastic experience: Super friendly, clean and helpful. Would recommend to those on a budget as well. They fixed my problem and it didn't break my bank.

Fantastic experience: Aspen Dental treated my mom very well and took care of her much needed dental issues. They have a friendly staff and I highly recommend this location.

Fantastic experience: Clean environment. I spoke with Andrea, she was very helpful & friendly. I will be recommending my family & friends here!

Fantastic experience: Andrea was very friendly and helpful with all my questions and concerns 10/10 recommend!

Fantastic experience: They was very polite and helpful I appreciate them they were very helpful

Fantastic experience: Customer friendly. Helpful staff....best service. I will recommend them any day

Fantastic experience: Everyone was friendly, personable, and professional. Thank you!

Fantastic experience: MISS KAREN FREE ZONE & DOCTORS ... EXTREMELY FRIENDLY.

Fantastic experience: It's a very warm atmosphere. All the staff was kind. I do have to say that Janel went above n beyond for me. I was almost in tears knowing I was gonna finally be able to have my smile back. Janel helped me make sure I found help for my out of pocket expense. I'm very thankful for Janel!! The office manager is very nice n helpful. Thank you so so much!

Fantastic experience: Clean, professional office. Very friendly environment.

Fantastic experience: I experience the best customer service from the Janelle The Hygeniest with getting my teeth deep cleaned and it was not much time and done over the top with getting my teeth cleaned easy and professionally I highly recommend this Dental office the love in the community and excellent work is unmatched.

Positive experience: Had a great visit today with my dentist. I will return tomorrow and pick up my new full plates. Great service, price and I would recommend this company to anyone needing new dental service.

Fantastic experience: At Aspen Dental the staff are so welcoming, friendly, supportive, and knowledgeable and I mean everyone in that office.Cassandra, Dr. assistant, very nice, caring and professional.The hygienist, Allie, made my day. She is so personable, outgoing, caring, and professional. She kept me laughing, she explained everything to me in detail. She is surely a people person, love her energy. And lastly, Dr. Ali knows her profession, very professional and detailed, gets you in and out. Dr. Ali is very thorough and concerned with your health care needs. I will definitely recommend this dental office. I am so happy to have found them.

Fantastic experience: The entire staff was friendly and professional ànd very informative

Fantastic experience: Great service and everyone at the office was very friendly!

Fantastic experience: My first day there it was pleasant, but it’s not over yet. I still have a little ways to go, but so far it’s been really professional and it’s been good.

Fantastic experience: I went in with a huge toothache, upon closer review of said tooth it was determined that I needed a crown for my tooth. I’ve always had bad experiences at dentist offices, hence why the long absence from one. But Dr. Ali was amazing, very careful with her examination and with myself, always making sure I was comfortable. Their staff as a whole was very professional and quickly calmed my nerves down. Their dental assistants were all very nice and up to the task. Rosy did an amazing job with my temporary crown, you couldn’t even tell the difference. From a financial standpoint Karen worked with my budget and I was able to get the help I needed. Would definitely recommend this office to friends and family. I’ve official made it my regular office to visit.

Negative experience: I was forced to do a panoramic xray when I wasn't having any actual dental work done. My visit was to get a denture repaired. I think it's a ripoff for a service that was absolutelynot needed, and I will be reporting it as such to my insurance company.

Fantastic experience: First visit yesterday for a deep cleaning. They took great care of me! Staff is great’

Fantastic experience: The staff was very Professional and courteous. The office is immaculate.

Fantastic experience: Great staff very knowledgeable and helpful throughout my process

Fantastic experience: I hate the dentist, but the ladies at Aspen is Melrose Park location was amazing. They were really patient and took their time explaining everything to me. I would recommend them!

Fantastic experience: Aspen Dental was a very quick and thorough process from start to finish. They were able to explain the Invisalign process to me, and answered all questions. I will be switching my dental provider to Aspen Dental as they are beyond affordable and reliable.

Fantastic experience: I am sooo glad I came to Aspen Dental. The staff was very nice and honest on what Dental care I should choose. If you're interested in Dental care Aspen Dental is the place.

Fantastic experience: From the moment I walked into Aspen Dental, I felt genuinely cared for. The entire team was attentive, professional, and truly treated me like a person with real circumstances—not just another appointment. They took the time to listen, explain everything clearly, and made sure I could afford the root canal I needed. Their compassion and professionalism made all the difference in my experience. I left feeling supported and grateful for the care I received. Look forward to completing the rest of my dental health plan! Highly recommended!

Negative experience: 5 minutes of consultation during which they told me they couldn't help me then sent me a bill for $50 Then they assured me that they would not demand payment but they filed me on collection. Cheap unprofessional place

Negative experience: ​I visited Aspen Dental for a comprehensive exam after not having dental work for several years. The staff was generally professional, but the overall experience regarding the treatment plan was extremely concerning. ​After the examination, I was presented with a treatment estimate where the total necessary work was $15,000. After applying my dental insurance, which covers $2,000, I was told my remaining out-of-pocket balance would be $13,000. When I questioned this very high amount, they immediately offered a Credit line without providing an actual, itemized breakdown of what the $15,000 in work was for. ​I felt pressured to agree to the high-cost plan and was very uncomfortable with the lack of transparency. ​I decided to get a second opinion at a smaller, private dental practice, and the difference was shocking. The new office diagnosed necessary work totaling only $6,000 (which was the total bill before any insurance was applied). This is a massive discrepancy of $9,000 in recommended work compared to Aspen's total plan. ​I advise anyone visiting this office to insist on an itemized treatment plan before signing anything and to always get a second opinion elsewhere to compare costs and recommended procedures. I am glad I did not commit to the $13,000 payment. I will never recommend this place!

Negative experience: I took my 82yr old mother in for a teeth cleaning in July of 2025 explaining there was no insurance from the beginning. Paid out of pocket 2,400 dollars plus. Walked out with a zero balance just to have them keep sending me a bill for 74 dollars that insurance didn't pay. What insurance? There was none. The shady business practice of this location/overall company is concerning especially the treatment of a senior citizen. Very sad..... In response to your faux concern I reached out to the melrose park location 3xz and the 1-800 quite a bit as well. Just to be given the run around. I paid the 74 dollars cause I don't plan on ever using this company again. However I was at the very least writing a review.. not one of these people that I dealt with was a decent human being. Just an FYI good luck to people that do deal with them.

Negative experience: Decided to give this place a try after moving to the area and reading reviews. The 1st time they charged me a low amount out of pocket. A little strange but didn't think anything of it. The 2nd time they tried to charge me a ridiculous amount trying to tell me that I needed some special things done that insurance didn't cover (again strange because it was going to be a normal procedure). Mind you I have great insurance and have never had to pay out of pocket for anything. When I called them out on it they suddenly decided to magically wave all the fees. I canceled everything a couple of days later after talking to my company and getting a second opinion. Be very very careful with this place. Im shocked and can't imagine how many people they do that to. My opinion... go somewhere else.

Negative experience: Horrible customer service... The staff at this location and the corporate office needs to learn to communicate. Just terrible service

Positive experience: Not so good this time, maybe personality conflict with tech assigned? Person who makes dentures was as pleasant and professional as usual.

Fantastic experience: The staff and the doctor were really nice , helpful and respectful. I would definitely recommend Aspen Dental to my family and friends.

Fantastic experience: Karen was so helpful!! Her positivity and knowledge made me feel comfortable with accepting treatment. Dr Ali went above and beyond explaining everything for each step of the way. Her comforting demeanor really put my nerves at ease. Thank you so much to the Dental Assistant Rosie for taking my scans and pictures that will allow my motto case to be a great success!

Fantastic experience: Very nice people, made me very comfortable and eased my worry and embarrassment. Thank you guys Easiest trip to the dentist ever

Fantastic experience: She was so helpful with me making the right decision she really made me smile and made my day

Fantastic experience: Real nice lady get 2 thumbs up will b back my vote employee of the year

Fantastic experience: Current staff there treat you like Family, the Office Manager is very pleasant, Dr. Ali did a great job on my crown, the entire team is awesome. When you have an appointment wait time is minimal. I highly recommend Aspen Dental at this location. VERY PROFESSIONAL

Fantastic experience: I have always had a great experience when visiting Aspen. The staff is always very pleasant and everyone is very efficient and the surroundings are very comfortable.

Fantastic experience: Excellent Customer Service I have truly enjoyed my experience and Jesus the denture technician is Awesome got my dentures repaired perfectly!

Fantastic experience: My first time the staff was nice, and Karen helped me out with the overall finances. She worked with me to ensure I could afford my dental treatments.

Fantastic experience: Awesome I was on vacation and lost or accidentally threw away my bottom partial, Emergency visit on a Monday delivery of partial Friday I might add they fit PERFECTLY

Negative experience: I'm not happy with my dentures the time they took to make them was very fast and that was good but all I have is pain from them and I've had them in for a month I never take them out but I'm constantly in pain and I can't chew because they keep coming apart I'm not happy with this place at all. I wanted whiter ones they told me I didn't pick out the whiter ones and I know I did. Anyway I go there tomorrow to see if they can fix this pain and I'll find out then I'm not sure what I'm going to do. The first time I went through my dentist were about $1,000 now they charge me $2,000 and they still don't fit me they're too big for my mouth.

Negative experience: Absolutely the worst experience seemed rushed though only to be escorted to the business manager. Wanted to pay up front for services not rendered for appointment 2 days away. Their price floored me don’t bother it’s a corporate money machine

Fantastic experience: It was good I was in and out of there people with people that worked there were so sweet nice people I can't wait to go back and get my teeth in thank you very much have a good evening have a good day bye-bye

Positive experience: My app was 10..they were late one hour... Changed room due to equipment not working properly.... Got the impression Dr was in a harry to go next patient.. Before going in ask front desk to talk with person in charge of billing.. She was not available..

Fantastic experience: I really like this place. First time going there. They were very nice and explained everything i asked. There was an older woman there at the same time as me, that was rude to the receptionist. She kept it very professional and was nice despite the woman being rude. So yeah, I would recommend this place.

Fantastic experience: Great experience ! The operations Manager Karen Lewis is a great person, Very knowledge about my situation and always smiling which is a big plus with me, And my hygienist Alli is just awesome ! Great energy, Great smile and she did an excellent job with my teeth, I love them and can’t wait to come back !

Fantastic experience: I had a great experience with this Dental office. I made the appointment on line over the weekend and I received a call first thing Monday morning to verify. They took me in the time the appointment was. I was so impressed. Impressed with the Dentist, the hygienist, the personal intake worker, the updated equipment and a value added, a lab right on premise This was the main reason I went. My new dental office! BTW i got a cleaning I never received before, the added steps and procedure, the painless treatment, etc cant say enough about my first visit.

Fantastic experience: Staff is very friendly and makes yku feel welcome, the doctor is very nice and everyone went out if thier way to make me feel at ease.

Negative experience: Best advice I could give to anyone considering using a mini mall style dental location Stay AWAY!!! get a second opinion from your local dentist, there are many of neighborhood dentist in any location.Aspen is very expensive and reminds me of a body shop.BEWARE!!!

Negative experience: I’ve never paid so much for a dental cleaning than the Melrose Park office. I had insurance and I was several hundred dollars out-of-pocket and still received a bill in the mail. They insisted on a deep cleaning and several visits. I had been going to a different Aspen office and I would never visit this one again. I believe they are over billing insurance.

Fantastic experience: Everyone there was very friendly and compassionate. I was seen promptly. They not only addressed issue but went over additional work I would need. Then after that I met with their billing department and was given cost of everything and payment options so I could resolve issues.

Fantastic experience: They took me in on the day I needed to fix a dental problem. It wasn't a long wait and they were very thorough. The entire staff were very courteous and pleasant.

Negative experience: Refused to give me a cleaning although it was my first visit. Told me I needed to schedule another visit for the cleaning and when I did show up for my scheduled appointment, told me I could not get it cleaned that day because the doctor had left for the day. Not only is this an inconvenience but it’s unprofessional and ridiculous.

Positive experience: I called to schedule an appt and they didn’t tell me til I was there that they were out of network !!! They thought I was going to pay the 9000 dollars for the work that they were going to do but I’m a person living paycheck to paycheck ! They are out of their mind !!! I asked for a referral to an endodontist so I can get the root canals I need that are in network luckily the referral they gave me were in network! I did like that they only charged 29 dollars for the X-rays and the new patient check up !!!

Fantastic experience: Everyone is very nice and professional here, highly recommended - Best dental team ever

Fantastic experience: I've put off going to the dentist because I always feel uncomfortable, scared, etc. My appointment went smoothly. A little anxiety but the visit didn't add to it and I see a way forward for my dental care.

Fantastic experience: Went for a cleaning and had a great experience. Everyone was very professional and explained exam and findings in detail. You now have a returning customer!

Positive experience: Walked in at 2:01 for my 2 PM appointment. At 2:38, I had to remind them that I was still waiting to be seen. After I got into a room, everything went smoothly. They were quite professional. I'll be going back.

Fantastic experience: They were very helpful relieving the tooth pain my sister was having right away the same day we called. The dentist and the associates were very friendly. Will be back for any dental problems we have in the future

Fantastic experience: Karen was very helpful. She was knowledgeable in her area of expertise and the whole staff gentle and polite with me and my son.

Fantastic experience: I had a dental situation the night before I called Aspen Dental the morning of July 15 2025. I got a appointment that morning. I saw the doctor she explain the situations. The doctor explain some treatment plans. She then had me to go and speak with Karen for pricing and other insurance question that she was not able to answer Karen was very helpful She went over all the treatment plans with me she took the time to answers all questions about each treatment plan .I never felt rushed .Karen made me feel at ease . Karen was very professional and very comforting at the same time. I left the office feeling very assured that I had picked the right treatment plan and price, with all of the knowledge that Karen explain to me, it's really comforting to have people like Karen on staff who care, and have the best interest of the patients in mind.Thank you so much Karen.

Fantastic experience: In the past 4 years,I’ve been to several dental clinics , none who even pretend to care,only to have tooth after tooth pulled, leaving me with a huge insecurity when I smile. Aspen dental found the root cause of why I had so many issues with my teeth, created a plan to fix the root problem now and long term . Even helping to finding assistance to assist in payments! Now let’s talk about the awesome staff members!! Karen- the Office Manager - very pleasant, professional and helpful. Full of smiles and kindness. Janelle- Hygienist- Also very pleasant, professional, knowledgeable and friendly. She made me feel so comfortable during my teeth cleaning, it completely relaxed my nerves. Andrea- Assistant OM- very pleasant, friendly and helpful. Dr Ali- also very knowledgeable, explained everything so well. Collectively, this is an awesome team of professional workers that do an amazing job! .

Negative experience: They refuse to give me a cleaning wanted me to pay $550 for a deep cleaning.worst place I ever been to never heard such a thing. Never again

Fantastic experience: The expertise and efficiency was amazing. I am very impressed and felt welcome.

Fantastic experience: Wonderful and knowledgeable team, every member of staff I interacted with was friendly and I will definitely be going back for future cleanings

Fantastic experience: The people are amazing Rosie help me and she was so kind explained everything gave me a price before doing any work highly recommended Aspen dental

Negative experience: They quoted me $3000 for a deep cleaning, saying my gums were in terrible shape. I told a woman treatment coordinator that it was too much for me and I needed time to think. Later that same day, I came back with a few questions. When I walked in, I tried to speak to the hygienist, but she completely ignored me, like I didn’t even exist. I asked treatment coordinator — if I could at least do half of the mouth for $1600, but she still pushed me to pay the full $1600 upfront, with no payment plan. I ended up getting a second opinion at another clinic, paid $500, and was told my gums weren’t even that bad. Aspen charges $35 just to get you in the door, then aggressively tries to upsell you on unnecessary treatments. And if you hesitate, they become cold and dismissive. Very disappointing experience. Please get a second opinion — it could save you a lot of money and stress

Fantastic experience: OMG The details they go into to make sure everything is right. Very accurate, I didn't even get the work done yet. this is just the intro, I like that they work with you with cost as well. Tatyana, Carla, Tania and last but not lease Music. Continue what you do with the kindness you show to each patient. Thank you Aspen for giving people like me hope. Ok I am currently at the last visit. The journey was long and painful healing process, but though the whole 6mos for me, it was nothing but great all the way to the end. Thank you Dr Miller and team. Great job Thanks.

Positive experience: The consultation with the dentist wasn’t even 5 minutes. It took longer to fill out the paperwork than the dentist. Never even looked at my mouth. I wanted to get my dentures repaired and he left the room for 2 minutes to say we don’t have that color. A rips off if they don’t take your insurance

Fantastic experience: I've had multiple tooth problems from my own lack of care, then adding Cancer to the mix intensified my problems. Everyone at Aspen Dentist has been So Kind & Patient with me in order to getting a Healthy mouth again. I am So Grateful & Blessed with the Staff, Fiance Dept. & Dr. Walker. They have ALL made my ongoing treatments much more bearable to handle. Sincerely, Karen Kantola