All Family Dental and Braces

Fantastic experience: ⭐⭐⭐⭐⭐ I highly recommend All Family Dental & Braces! My daughter is currently receiving her braces here, and the care we’ve received has been exceptional. Most recently, she had her first dental cleaning with their office, and it was such a great experience. The entire team is friendly, professional, and genuinely caring. They made my daughter feel comfortable from the moment we walked in, took the time to explain everything, and treated her with kindness and patience. As a parent, that means so much. It’s not always easy to find a dental office that makes both children and parents feel at ease, but All Family Dental & Braces does exactly that. We’re so thankful for the wonderful care they’ve provided, and I highly recommend them to anyone looking for quality dental and orthodontic care!

Negative experience: I've been going to the general dentistry office for a few years now and this was the last straw. I have been understanding but every time we go, they are over booked and appointments take twice as long as they should. That's just for the cleanings. They also can't keep their dentists because they under-pay and over work their staff. we have been through 4 new dentists in the 3 years we have been with them. Lastly if your child needs any dental care, they are always booked out for at least 6 months, so if they have cavities, do not expect any work to be done for at least that long

Fantastic experience: They do great work and it's always a pleasant experience for myself and my children

Fantastic experience: Cant complain about anything. Staff friendly, & personable. They work quick and efficiently

Fantastic experience: All family dental is very prompt getting you into your appointment on time and they are very efficient. Also they work very hard to work with our schedule to make sure we have the dentist we love !

Negative experience: I don't even know where to start. They can get you in within two weeks for an initial exam and "cleaning," but if there is actually a problem that needs to be addressed, expect an 11+ month wait to be seen again. They are quick to get patients through the door, but not quick to provide treatment. I completed all of my paperwork ahead of time, only to be told they had lost it and needed me to fill everything out again. While literally holding my paperwork in her hand, an employee said, "Since you're cash pay..." Ma'am, you're holding my insurance information. The X-ray equipment appeared incredibly outdated. I've never seen a machine that takes images of only one or two teeth at a time, and the image quality was terrible. Nothing about it inspired confidence that it could be used for comprehensive or diagnostic purposes.. The referral for my wisdom teeth looked like a random tooth diagram printed from the internet. There was no signature, NPI number, or any meaningful clinical information. It was one of the most unprofessional referrals I have ever received. I was also told that certain procedures could not be performed on a particular day of the week because the provider working that day was "too new and doesn't know how." That is not an acceptable explanation. The provider completed the same dental education, clinical training, and board examinations as the other dentists in the practice. This was not a complex surgical procedure, just a common minor dental service. The office itself is one large open room. While someone is working inside your mouth, there are six to eight other patients receiving treatment in the same room. There is absolutely no privacy. When I called to cancel appointments for my three children, the staff member I spoke with didn't seem to understand what a cancellation policy was. I asked to be transferred to someone else, who was equally unhelpful. By the end of the call, I still wasn't sure the appointments had actually been canceled. Emails go unanswered. Phone calls are routed to staff who are unable or unwilling to help. Communication is nearly nonexistent. To make matters worse, they will leave your mouth absolutely shredded after what should have been a routine cleaning. I'm not talking about sore gums around the teeth, I'm talking about cuts and scrapes on the roof of mouth, tongue, and the inside of cheeks from repeated instrument slips and "oops" moments. Unable to eat normally for two days afterward. Overall, this place feels outdated, disorganized, and focused on pushing as many people through the door as possible, with little regard for patient comfort, quality of care, or professionalism. If zero stars were an option, that's what I would choose.

Fantastic experience: They were terrific with my daughter today, these ladies are great. Saved us a lot of money too. We are lucky to have them so close. Getting some more work done soon for her and also my son. Looking forward to getting everything taken care of.

Fantastic experience: My permanent retainers had came off from a previous Dentist who retired so I called other places and it was such a hassle just to get a permanent retainer. Then I called family dental and they got me in told me the details and gave me a new permanent retainer right then and there. Dr was amazing and the employees were greattt. In and out. Thank you !!

Fantastic experience: Genesis up front is extremely kind and attentive always.

Fantastic experience: Very friendly staff. Awesome with children. My 6 year old daughter just got a filling and didn't even feel the dentist give her the shot. Very gentle and professional.

Fantastic experience: Absolutely love this dentist office my daughter started coming here a few years ago after a very bad experience with a dentist where we live. Insurance told us to go here and now i refuse to take my daughter anywhere else and we live 2 hours away. Everyone here has helped ease my daughters fears of dentist. They go above and beyond to make sure kids are comfortable and feel welcome. Any time they have to do work on her they make sure she happy and comfortable before they start. They are extremely understanding when it comes to scheduling as well.

Fantastic experience: Started bringing my granddaughter here a few years ago after a bad experience with all the dentist in our area we live 2 hours away. They have made us very happy and my granddaughter doesn't have to be scared here. Very fast service most of all extremely friendly staff. Also extremely understanding with scheduling appointments. I recommend bringing any children here especially if they have a fear of dentist they make the kids comfortable and welcome.

Fantastic experience: Dr.C is amazing great service 10/10

Fantastic experience: The facility is well organized. The Assistants are always very helpful. And Ms Jennifer at the front office has excellent attributes in running the front desk smoothly. She’s such a caring person who makes you feel like you’re in the right place getting the care you need.

Fantastic experience: Staff were incredibly welcoming, informative, and helpful. I just wish I could get this level of service closer to home. Absolutely worth the drive.

Fantastic experience: Great friendly staff! Loved it there

Fantastic experience: Great with my kids! We got into our appointment 20 minutes early too! Edited to add 6/27/23 another great visit thank you guys so much! The doctor is always kind and patient 2/17/26 Dr patel is such a kind caring Dr. I hope she never leaves. Thank you so much for your patience with my son.

Fantastic experience: The dental assistant that was helping yesterday was sooo nice! She took my X-rays and made the experience so much better, she asked if I had any questions about the topics that were covered and seemed like she really cared about the service she provided. I wish I knew her name, she did a great job. The doctor that came into my room was able to take another look at a tooth I had concerns with too, and took additional X-rays to clarify. I got my wisdom teeth removed at the Elgin location and they did a great job there too.

Negative experience: I do not recommend this location! They basically gave us the run around for months and barely answered the phone. We were approved for my son's braces through our insurance at this location. All family basically kept telling us that the price our insurance quoted us for was wrong, which was around a $1700 co-pay. All family said the price was around $9,000 and that we would have to pay about half of that. Fast-forward to a year later, my son was able to get his braces on at another orthodontics location. We visited the new location in January and braces were on by February! Co-pay is only $1,450. Hopefully All family has new front desk people now because they are causing them to lose business.

Negative experience: If I could give 0 stars I really would. July 2025 I made a wisdom teeth removal appointment it was scheduled for September. Two days before the appointment they called and canceled because the surgeon had a family emergency they rescheduled me for November. They called in November and canceled again because the oral surgeon was still having family issues. They rescheduled for January. It is now January and I called to clarify the appointment and they tell me they no longer do oral surgery. I was lead on for half a year just to be told they no longer provide the service I need. I’ve have never seen a healthcare company that is this unprofessional & uncoordinated.

Negative experience: Would give 10000 negative stars for the way my son was treated the past 3 months!!! Had surgery cancelled twice since October! Then go today for his surgery to get his teeth removed, after receiving 3 text messages confirming his appointment. Drove 1.5 hrs to be told, OH, we dont have an oral surgeon!!!! They said they called me on the 27th to cancel, but NOPE! THEY DID NOT!!! STAY AWAY FROM THIS HORRIBLE PLACE!!! I kept getting told there was a family emergency! For 3 months!!! Whoever that dr CJ was that was so wonderful, I want to know where he went! They need to be shut down!!!

Fantastic experience: Worst experience i had an appointment at 11:30, and when I arrived they only did X-rays, then the doctor said he couldn’t do anything because it was their lunch break. If it’s lunch time, they shouldn’t schedule appointments and make patients come for nothing.Later, they said the next available appointment would be in July. I told them I can’t wait that long and to call me if something opens sooner. Today they called at 9:18 AM and said a 10:00 AM spot was available. I asked to switch it to my 6-year-old daughter because she’s in pain. They agreed. I arrived at 9:54 and waited until 10:30, then they told me the appointment was canceled due to being too busy.This isn’t the first time I’ve experienced this with them. They are disorganized, unprofessional, and show no concern or compassion for patients.

Fantastic experience: . THEY DID A GREAT JOB FROM THE FRONT DESK TO THE WHOLE STAFF . THE DENTAL ASSISTANTS AND XRAY PERSONNEL WAS GREAT. AND THE DOCTOR WAS GREAT. THEY TREATED ME GREAT. I RECOMMEND THEM TO EVERYONE. I GIVE THEM 25 STARS. THANK U AGAIN.... GOD BLESS

Fantastic experience: They got my son in an emergency situation as his dentist’s office was closed for Thanksgiving week. Thank you

Fantastic experience: All the staff are especially patient with children. They love going in to see their dentist.

Fantastic experience: Literally love this office and all of their staff from the front desk to the DAs in the back. Me & my sons all go here and they have taken great care of us all. Was in to get my braces put on today, Jenny and Alondra assisted with putting them on, they both were so gentle and kind and walked me through every step. I am very greatful for them and all of their help! I have been hesitant with getting my braces for some time now and they have all encouraged me to do it and I’m so happy that I finally did. I can’t wait to see my new smile Thank you to everyone at All Family Dental and Braces for making me feel so comfortable. Would highly recommend them for all of your dental needs!

Negative experience: Yes I don't like them like the other people were saying They scheduled appointment then they canceled then they reschedule you and then they cancel again then they reschedule you then they cancel My daughter have the appointment coming up on November 26th and they called me and canceled and they did this to her three times They is very unprofessional

Positive experience: Pretty decent wait time for the most part. Very friendly staff & easy to make appointments.

Negative experience: Definitley will not be coming back to this place. Very Scatch people. The 2 Hispanic women working the front desk are terrible. The reviews are definitely true about them. Stay away from this place. Not worth the headache dealing with these people. Also will be reporting the Dentist for writing me a BS prescription and sending me on my way. Seems like they like to lie to their clients.

Negative experience: Very unprofessional had an emergency appointment with the oral surgeon he canceled on me 4 times then I just called and she tells me he’s not available until December without asking my information then I give her information and she tells me I can’t see anybody until February. Do not recommend

Fantastic experience: 10 out of 10. Abby and Dr. Chehaiber were exceptional, highly professional and kind . They really made my visit a 10 out of 10 because of them I'm writing this review . I'm so thankful to them for helping me the way they did .

Negative experience: If I could give a negative star—I would do it. Calling me at the time they’re close is BS. I was not able to answer the call as I was busy.

Negative experience: I’m Not Sure Where To Begin… I’d Say My Biggest Mistake Was Not Reading The Reviews Of Previous Encounters Others Had. I Had A Surgery Scheduled In May, Wisdom Extraction… They Called Me The Day Before And Cancelled. I Kept My Patience And Rescheduled For Another Surgery That Was Pushed Out To July… & You Guessed It They Cancelled Again! Called Me Back To Back Asking If I Allow Them To Reschedule ANOTHER TIME, This Time For October 16th 2025 & They Cancelled Yet Again. I Wouldn’t Recommend Anyone Going Here, You’ll Be Waiting MONTHS And End Up In The Emergency Room Just Like Me! I Called For A Release And Signed A Consesnt For My Medical Records… Never Sent Them! Highly Unprofessional!!!!!

Fantastic experience: After the traumatizing experience I had with dental dreams, this dental office was 1000 times better with their care their manners and how they handle patients with severe phobia of dentists. I will never go anywhere else, they listened, they cared they got me in right away and was so very kind and comforting . I was guinely impressed. Thank you All Family Dental may God bless everyone of you abundantly !!!

Negative experience: I think I’d rather keep my wisdom teeth than continue going here. They canceled my wisdom teeth surgery twice when I’ve had it scheduled for three months, and then refused to answer the phone to reschedule. Read the reviews and it turns out they’ve been doing this to patients since at least May. Would give them no stars if I could, they’re very rude and unprofessional. Disgusting that they just don’t care about the health of their patients.

Negative experience: Absolutely unacceptable experience. 0 stars. I was referred to All Family Dental and Braces in Rockford to get my wisdom teeth removed, possibly all four. What followed was a nightmare of constant cancellations and zero accountability. My first consultation was scheduled for May, but two days before, they called to cancel due to a “family emergency.” Fine, things happen. They rescheduled me for July 21st, then pushed it to August 27th, again citing a family emergency. Strike two. Then came September 24th. Guess what? They canceled again. Today, I got yet another call, fourth reschedule. At this point, it’s clear they don’t value their patients’ time or health. I’ve been in serious pain from a wisdom tooth growing sideways and pressing into my other teeth, and they’ve shown no urgency or professionalism. I finally told them I’m done and will find another provider. I should’ve trusted the other reviews warning about endless cancellations and delays. This place is a mess. If you care about your health and time, look elsewhere. Do not recommend.

Negative experience: On more than ONE occasion, they decided to change the app I made upon arrival. When speaking with the lady on the phone and booking an EMERGENCY app for a HOLE in a tooth, I arrived and the DR decided he'd just do a cleaning and fill the cavity January of 2026!!!!!!! My two year old was playing and BROKE her front tooth. BROKE IT!!! I again, called and was booked out weeks ( Typical ), ONLY to get to her app, Dentist LOOKED AT HER TOOTH, tells me it's broken and now has a cavity, JUST TO SAY, I'll clean them today and send you guys to someone else. They have given me a list with 6 people and 3 on the list won't just work off of his work, they will need to start her treatment all over. The other 3, WON'T TAKE NEW PATIENTS!!!!! SO she has to remain in pain for month when we could have gotten her in months ago had they not wasted our time JUST to bill the insurance. The lady today let me know, they do not have a dentist at the office, just rotating dentist schedule. So the dentist you see now, may not be the dentist you see next time. Also, seems they are just doing cleanings and pushing you out months until they can find a dentist!!!! And the receptionist are rude and promise things the dentist can't do and all their supervisors has to say it "I'm not sure why they said that. We will talk about that. "

Fantastic experience: I love all family Dental braces!!!! My daughter was so scared too get her cavity filled and the doc was so good with her the doc and staff all super nice and great so glad we chose them!!!!

Negative experience: I brought my 1 year old for his first dental check. At the appointment, they just look at the teeth for a minute or two and say they're fine, come back in 6 months. I thought fine, its in-network so these sorts of preventative services shouldn't cost anything anyway. Later, I get a bill for a little under $200 which claims they did a diagnostic exam and a cleaning. I'm kind of shocked. I attempted to contact the billing department to discuss this, but they haven't gotten back to me. Just sent another copy of the bill. Don't think I'll be bringing my son back. I may as well go out-of-network if I'm going to be billed like this. .

Fantastic experience: My daughter had a appointment for to get braces I have one next week and there is so also I will love to recommend them

Negative experience: If I could give this place ZERO stars I would. I unfortunately lost my private insurance when my job contract ended and was lwft with only having Medicaid. After much research this place has decent reviews! To start, the receptionist are very rude when scheduling, the customer service is HORRIBLE. Almost as if they hate their jobs. The scheduling itself is booked out months at a time. It is ridiculous. Before becoming a nurse, I was a dental assistant who worked at an office that also accepted medical card and we NEVER treated patients the way this place treated my family and I. After waiting in the waiting room for almost an hour only to get back and have them speed through my kids services. The cleanings the assistance are doing are a joke. None of my kids teeth were flossed. They were moving so fast they almost forgot to put fluoride on my kids teeth. Trust me I get the medical card barely reimburses for services but that doesn’t mean treat your patients as such!!! Would not recommend!!!

Fantastic experience: The dentist is very thorough and nice patiently listens to patients and does really good taking care of everyone's teeth, thank you for taking care of my grandauter

Fantastic experience: This is going to be a long review but it's worth every minute of my time. My husband had had dental problems for years now and all the dentists in our area has not had the resources that he needed. Keep in mind we are on medicaide so our options are pretty slim, after searching for dentists for weeks I came across this place. They had the options we needed. We did have some problems and delays with getting surgery scheduled but we did eventually get in. We live 2 hours away but we needed someone who took our insurance bc we couldn't afford the 20 grand other places were charging (we've been denied care credit). Another thing to add is this was major surgery, all his teeth needed to be removed. Last Monday (6/30) we made the trip to them for surgery. It was long, about 3 hours, but they took their time and was sure to give him the best care possible. While waiting a couple other patients began complaining about the wait and got vocal with receptionist, bless this woman she informed them the surgeon was taking his time and care to make sure the patient ( my husband) wasn't rushed through and was well cared for and even told them they could leave. At this point it has been a couple hours I started getting worried something went wrong, along with the other people making a fuss, this woman took me back to a different waiting room and comforted me. I will never forget the care she gave me. I want to give a special thanks and recognition to DR. CJ. He has been an absolute saint through all of it. Starting with the consultation he was very informative on what was going to happen and what we needed to prepare. On the day of surgery he did an amazing job taking care of him and doing his best work. After the surgery he came and spoke to me about how everything went. He gave me his personal phone number to contact him if anything came up. We were set and good to go. It's now been a week and healing was going well but due to mistakes made on our part his healing took a step backwards. It was on Saturday some concerns arose and I called him and left a voicemail, not even an hour later he called back and talked me through everything and wrote up new prescriptions for him on a Saturday evening. I felt so guilty bothering this man on a holiday weekend but he still took the time to address all of my concerns. Same thing happened today on Sunday evening, new problems came up and I called him again and he answered almost immediately. He advised us on what to do today and wrote up new prescriptions again. We will be going back tomorrow to have everything checked out. I can't even begin to thank this man and his wonderful staff for doing so much for us and treating us so well. Most times in our area if you are on medicaide you aren't treated as well as others with better insurance, not here tho. They truly do treat there patients so well. We are truly so grateful to Dr. CJ and his team for giving us the best care.

Fantastic experience: They saw my daughter the same day for an emergency visit. They were amazing from the minute I spoke with Myra on the phone to the second we left. The doctor was wonderful and very fast. Every single employee was amazing with my 6 year old and I am so thankful for them.

Negative experience: My husband went in for a teeth cleaning back in March. He paid the total that THEY said he was responsible for AFTER insurance paid. We ended up with a bill two months later. They also wanted to schedule a filling 3 months after the initial appointment. NO dentist makes you wait that long knowing you need a filling. The doctor books an earlier appointment only to have the receptionist call and rebook it months out. DON'T go to this place unless you want to be jacked around.

Fantastic experience: My two-year-old son just went to his first routine cleaning appointment today. His original appointment was at 10:30am, but I was able to get in at 8:40am thankful because I had to work. The doctor and assistant were very good with my son and made his first time fun! Thank you! Highly recommend!

Negative experience: This Office has ran through too many drs. One month I was there seen one dr 2 months later new drs and they didn’t even have what I needed done in their system. I want a corporate number. I have tried to find one. I want a corporate number because I waited months for my services and they do not do their job. I don’t know if it’s a race thing. I hope not but I’m very annoyed I seen 5 different drs in 3 yrs. And they are not keeping records.

Negative experience: Had the worse experience ever in this office. They accused my kids of taking their glasses, Wich it was not true. Yes my daughter who is 2 yrs old had a pair, but were put back. The lady out front literally yelled at my son saying we had taken them. I empty my little backpack and, when I went back to the cleaning stations the glasses were there. Not one of the employees apologized for their false accusations. Just horrible

Fantastic experience: I went to get my teeth examined and checked out the front desk ladies were so kind and complimented me on my hairstyle when I got my teeth examined by the doctor I was thankful for her kindness and patience with me she made me very comfortable and appreciated to come back and so was the staff that was there I truly appreciate the lady who as well cleaned my teeth taking the time to come back to to me and keep me aware of the doctor was very much appreciated. Over all I haven’t been to the dentist in a few years so finally getting my teeth checked out I’d come hear just to deal with the same team any day.

Fantastic experience: We love Dr Fatima and her team. It's always been a wonderful experience for my daughter. Highly recommend her!!

Fantastic experience: The staff are always nice and respectful and treat my daughter with kindness, they today even let my daughter wear a glove so she could "help" with her checkup, they are so kind and patient.

Fantastic experience: I had all 4 wisdom teeth extracted and I was nervous about the whole process and being put to sleep, but everything went very well! This is also a great place to take children. My daughter has been going since 8 months old (she's now 2) and her pediatrician was shocked we were able to find a place that could get her in so quick and at such a young age. She wanted to know the name of the dentist office so she can refer her other patients there.

Fantastic experience: My two-year-old daughter had an amazing experience at the dental office. The dental assistant was incredibly patient and kind, even singing a song to her while she brushed her teeth. The dentist was also great, and I feel confident that my daughter will be in good hands. I highly recommend this dental office.

Fantastic experience: I had an awesome experience with these guys. The staff was super friendly. I scheduled to have teeth pulled and they put u under when my other dentist don't do that. I would highly recommend them.

Negative experience: Scheduled an appointment for 5pm Thursday (3/27) with a receptionist on Tuesday (3/25). I was excited that we were able to be seen so soon. Arrived at 4:45pm to find the doors locked and someone inside vacuuming. I called and talked to a receptionist that informed me that our appointment had been changed to 4:30 and that the orthodontist and their staff had left and only receptionists were left in the building. We drove from an hour away, took time off of work, on my daughters spring break for her to be seen. We wasted our time and gas. Attached is the screenshot showing my confirmed appointment for 5pm, and then me receiving a message at 2:30 today saying it was changed to 4:30, I'm assuming because they wanted to get out of the office early today. A phone call asking if I was able to change my appointment would have been courteous and professional, instead the staff got to go home early and we are left to find another orthodontist who will value our time and money.

Fantastic experience: My son had his first visit with family dental and braces today, and it was a great experience! The staff was incredibly kind and welcoming, making us feel comfortable from the start. The oral surgeon took the time to thoroughly explain the procedure and what to expect, which really put my mind at ease. I appreciate their professionalism and care, and I highly recommend them to anyone in need of an oral surgeon

Positive experience: Staff was friendly and helpful. Both the Dr. and his assistant were kind and took time to explain everything very well.

Fantastic experience: I brought my 3 1/2 year old for his first check up. The hygienist was amazing with him! (Sadly, i didn't catch her name). My only issue was the consult with the dentist was difficult to hear/ understand her between her accent and her mask, but otherwise it was a great experience.

Negative experience: I recently had my teeth cleaned and received a referral for my wisdom teeth since the oral surgeon does not accept my insurance through Medicaid. The receptionist and dentist I checked in with were great—both explained everything thoroughly, and the overall ambiance of the office was excellent, especially compared to the Little Village location. However, my experience took a turn when I called to follow up on my referral. I spoke with a receptionist over the phone giving her the Information where the referral should be sent to. She then assured me she would handle it, and I politely asked to be kept updated so I can contact the other dental office. I never received any follow-up, even though the referral had to be submitted online before I can call the other dental office to schedule. Before calling the other dentist office, I had my mom call to check on the status and kindly check if it was sent over just once. Unfortunately, she spoke with a receptionist who was unnecessarily rude and condescending right off the bat. If you say you’re going to do something, the expectation is that you’ll follow through—completely. Yes you sent over my referral but did not complete the other half of updating the patient. A task that’s 90% done is still incomplete. No one was doubting your ability to do your job(as she said my mother was); we simply wanted an update. My mother simply asked her a “yes or no question” she wasn’t expecting to get snarky comments thrown at her. Clearly no professionalism inside this woman’s brain. As someone who also works as a receptionist, I understand how busy things can get. However, that’s no excuse to project your frustrating day onto patients. A little professionalism and basic courtesy go a long way. This entire situation could have been different if the receptionist had used a better tone and simply apologized for not providing an update instead of throwing comments to a simple yes or no question. Instead, she made a bigger deal out of it than it needed to be, which was unnecessary and unprofessional. I won’t be returning to this location. Thank you—and I suggest working on your basic receptionist skills, especially when it comes to speaking with patients over the phone.

Fantastic experience: My first visit with All Family Dental and it was a nice experience. Everyone of the staff was very friendly and considerate. The Dr was very friendly and helpful. She helped also with recommendations for treatments that need to be done. I highly recommend this Dr.

Negative experience: Waited multiple months for oral surgery… was turned away the day of the surgery. I was scheduled to have my wisdom tooth removal about 3 months after my consultation (which was very uncomfortable the entire time and the hygienist was rude and pushy), which eventually turned into us going to a new office, where I received some of the best dental work I’ve ever had in my life (Leiman & Menis, highly recommend!) Here’s the story: Our prior dental insurance company had already cleared the surgery and we were all set for the operation after the initial consultation. After waiting a few months, we went in to have the wisdom tooth removal done. When we let the receptionist know that we would soon be switching insurances due to a job change, she let us know that all was fine and that we can use the new insurance card for our next visit, which will never be happening. After a couple minutes of chatter between the receptionists, she called us to the front desk and told us that insurance “dropped us”, which wasn’t true, and is no longer supporting the surgery and we had to pay it out of pocket, and we would no longer be able to receive the operation if we didn’t pay in full on our own. This was awfully strange because a few minutes before that, all we had to do was give them the new insurance card (which we hadn’t gotten yet because we were still under the same dental insurance that originally cleared the surgery). Truth be told, I think the receptionist just didn’t want to do the paperwork, because our insurance company that was paying for the surgery didn’t terminate service for a couple more months. On the bright side, the doctor who gave me the medical information about the surgery, was great! He was very thorough. Besides that, the experience was honestly scary.

Negative experience: Rockford office - We were told by this doctor that my elderly father needed to be cleared by primary care for oral surgery before 4 teeth could be pulled. That makes sense, so we went through several appointments required over the past 4 months with many types of doctors to get the approval required. It was finally approved by primary care. But, today I was told by the receptionist at All Family Dental that "the doctor is not performing surgeries requiring sedation." Seriously? He's the one that required us to get approval from primary care who then required months of testing, poking and prodding, so a heads up would have been nice if the doctor had changed his mind - not to mention my time off work to take my father to appointments, money spent on deductibles, AND my father has been pulling his teeth out on his own the last couple of weeks bc he is in so much pain. If we had known this doctor was going to bail on us after jumping through the hoops he required, we could have tried a different route, but now we have to start over somewhere else. Unethical honestly. And also, if you need sedation, apparently they're not doing these types of surgeries, but they may not mention that up front or just change their mind without explanation, just FYI for anyone considering using them. Update (response to owner) - Regarding alternative options... when the receptionist informed me that you all were backing out of the surgery, I specifically asked if she could recommend anyone else or had any thoughts on what to do next, and her response was to go look up my insurance. Obviously I would have to do that either way, but it seemed like a "too bad, so sad" answer with no apology, no recognition of the incredible hassle, not to mention putting an 80 year old man with dementia through all those appointments, blood draws, x-rays, ct scans, stress tests, etc. Minimally she could have tried to offer some solution, like refer us to someone else to talk to in your office to help us understand where to turn next. For instance, don't you all have branches in the suburbs? Would that have been an option? Something, anything would have been better than the sucks-for-you-moving-on-with-my-day response that I got from her. Shameful, honestly.

Fantastic experience: Excellent staff! Never waited more than 20 minutes to see the Dentist. Even had my wisdom teeth removed here. Thank you for everything

Fantastic experience: The staff was so supportive, and walked me through everything. My greatest fear is the dentist, and for the first time I was not shaking in anxiety they helped me keep my mind off of the anxiety factor while waiting for the dentist, and when the dentist came in he was so kind and compassionate. Thank you guys!!

Negative experience: My daughter had appointment at 10:30 which I confirmed and got texts messages for and yet day of appointment I receive a text saying appointment at 11:30 get here at 10:30 told 11:30 was a mistake yet only to find out appointment was moved to 11:30 and we are still waiting. Very unprofessional as my appointment was confirmed and the photo below proves this. If this wasn’t an emergency for my child I would have walked out. I will be canceling my other child’s appointments and not be back. It’s gonna take 3 months for them to fix my other child’s first cavity because the dentist they had do his exam is booked out. Hate to say but I will be going back to dental dreams until my insurance at work is valid.

Negative experience: I went to this place for braces but had to get a tooth extraction in the process. In the extraction something went wrong because I suffered and am suffering nerve damage in my gums and skin around my chin. That even affected my tongue for a couple days after. My mother and I visited the orthodontist who did this procedure and he reacted very defensively when we told him our concerns. I was only 18 or 19 I believe and thought he was being incredibly immature towards me. He claimed “these kinds of these things happen and out of the hundreds that he does something like this was bound to occur once” something alongside those lines…No accountability at all. The staff as well seemed condescending believing us to have stormed off when I mentioned we didnt know we had to stay for something. After this we never got a follow up from them about this situation even though they told us to wait it out, and we never wanted to go back as well anyways. Since it happened a couple years back I’ve been trying to cope with the pain but now that I know it’s permanent I thought I’d leave a review.

Fantastic experience: I'm sorry, my English is bad and my hearing is worse. But I can say that I am very happy with the attention I received, from the fromdesk and the dental assistant, to the doctor who treated me. I consider that I received excellent attention with high professionalism...

Fantastic experience: Dr. Fatima was fantastic with a tricky filling my daughter needed. She was very understanding and explained everything well both to us (parents) and our daughter. We had to drive nearly an hour for the appointment but would go back again to see Dr. Fatima if my daughter needs further dental work!

Fantastic experience: I took my kids here great experience really interactive with the kids. And actually care about the kids dental. They also accept Medicaid which is awesome.

Negative experience: The receptionist is rude. She got irritated because we couldn't take the first date they had available. The hygienist didn't floss our sons teeth and painted most of the floride all over his mouth. Then gave him a princess tooth brush. Just a little bit of attention would have solved this. The toothbrush was not a big deal of not for all the other things. FYI, this was our first negative experience here

Negative experience: Website states open at 6:30am Tuesday and Wednesday. Arrived with my daughter at 7:05 am with her newly installed wire from her appt yesterday not cut to size and sticking her in the cheek. Office opened a 8:00. Called at 8:01 and been instantly on hold for :15 and still never heard the voice of a representative.

Fantastic experience: They treated my family so nice, and were very attentive. Everyone there was very helpful and kind and caring. They made sure to check on comfort level and tolerance all during the procedure. And having nitrous available is a plus. Dr Fatima is wonderful. I don't know the names of the assistants, but they are all great.

Fantastic experience: Finally our daughter can go to the dentist without any anxiety or fear! Very kind dentist and hygienist! Takes a bit to get an appointment but it's definitely worth it!!

Negative experience: This place is not good, they are rude and they don't have their stuff together. The oral surgeon is only in 2 days a month. Long waits and no courtesy and they want you to give out your personal information over the phone, which can allow hackers to get your info and commit fraud.

Negative experience: Rockford office So unprofessional went two times and both times my time was wasted 1st time they claimed whoever entered their appointment didn’t confirm correctly to see the surgeon. Second time claiming that i had a panoramic view of my mouth somewhere else and I needed to have it emailed, I called the place that I last visited and they sent over my files but apparently it wasn’t good enough because they didn’t know that I previously had a referral for root canal/extraction even though they scanned the referrals the first time. What a shame

Negative experience: My wisdom teeth surgery went well It was just that old lady (with the long nails and 3 little eyelashes hanging on for there dear life), who had an attitude. They were very unprofessional in the front & I couldn’t call higher authority today because I couldn’t talk but I sure will be calling tomorrow. She was VERY RUDE, ROLLING HER EYES AND ALL!! 5/29/2024 at 10.30am you can check the camera if you think I’m lying. I came in very respectful and remained respectful even with the attitude I was given!! I am a medical assistant myself and I don’t act that way towards no patients!!! Idc what type of mood I am in!! I was very nervous about the surgery and her acting in such a way made me feel hesitant about the staff doing the surgery, overall the people in the back made me feel better and I was grateful for that, doctor did amazing. It’s just the other people who give off a bad reputation for the services.

Fantastic experience: I am scared of needles and not a fan of any kind of pain, but you you took the best care of me as you had to pull my front tooth out. I didn't feel anything after the numbing shot it was the best dental experience I have ever had.

Fantastic experience: Front Desk is very professional and helpful. Dr. Fatima is amazing with younger children and knows how to help them feel comfertable and not afraid to be at the dentist.

Fantastic experience: The staff at this facility were AMAZING. I’m a new patient and I felt as if I had been visiting this dental office for years. 100% recommend

Fantastic experience: The front desk is professional and helpful. My dentist, Dr Fatima was great. Shes very thorough and has a gentle touch. My teeth are happy. I will be back to see her.

Fantastic experience: Janet is fabulous she makes my children comfortable going to the dentist. The dentist is Always very timely with the appointment.

Positive experience: The dentist was very friendly and gentle with my son but the assistant need to be a little friendly she seems that want me leave right away kind of rushing everything

Positive experience: My child's first experience in a dental office. The wonderful staff there made her feel more than comfortable and made what could have been an awful experience very pleasant.

Fantastic experience: I went in with extreme anxiety from some past issues that gave me PTSD. I also have medical anxiety from a stroke a few years ago. Being put under for 3 teeth extractions had me shaking in my shoes. The nurse/tech was so understanding and nonjudgmental compared to some other dentist I completely blew off because of lack of understanding. Yes, I avoided getting my teeth pulled for a whole year, if you have PTSD and anxiety, then you’ll understand. She walked me through the whole process and assured me all along the way. The surgeon was kind and gentle and straight to the point, not to mention I’m usually a hard stick and he got my IV in the first try and put the medicine in quickly. I woke up like nothing happened. It’s the day after and I had stitches as well and really feel nothing. I have had other teeth extracted before and was in very much pain. Being that he took out 3, I was expecting the worst. So far so good, highly recommend!!

Negative experience: The worst office I've ever been to. They managed to mess up her authorization for insurance multiple times so that I was left scrambling to get it approved before her appointment. Then when we get there find out they never gave us the form for her medical clearance and ended up rescheduling anyway.

Negative experience: I have started going to all family dental because my mother recommended them as a good establishment that is FAR FROM THE TRUTH the dentist them selves great comfortable environment However the receptionist and customer service representative need to get it together. First I scheduled a appointment got told I couldn’t be seen without a legal adult even tho I was 17 which I understood at the time and even had my parents call to give consent they refused to accept it even after we told them my parents are elderly and at home with my younger disabled siblings they didn’t care and rescheduled my appointment for MONTHS LATER I was in so much pain I just agreed and went back months later now at that point I was 18 I go in after making a APPOINTMENT over the phone and they tell me my appointment is for tomorrow not today I let them know I can not come back tomorrow because I took that day off from school and work plus I showed proof that the receptionist scheduled me for that day and I live 30 mins away and it’s a waste of gas and a mistake on their end They didn’t care and told me to come back tomorrow so I try coming in the day after that “ my appointment was scheduled for “ I go in and get told they canceled my appointment now this was a different receptionist she lets me know she believes that the other receptionist thought I didn’t want my appointment for that day so she canceled it I was PISSED I didn’t go off on her but I told her I wanted to report that receptionist so I did now ALMOST A YEAR LATER I had a appointment today I got my insurance on file the over the phone receptionist said Everything looks good and is in the system so I shouldn’t have no issues AGAIN I call off work school AND HIRE a babysitter for my kids and I come in today because this is so painful I can’t even eat properly and guess what. Your insurance isn’t eligible. Remind u I’ve been going to the doctor and using my medical insurance pretty frequently because I am a adoptee and my insurance covers me until I’m 21 I tried changing it and they told me I can’t until I’m 21 because I have full coverage until then so I explain this to the receptionist I even tell her I’m in great pain and I can not miss this appointment she tells me “ well I know how the insurance works cause my daughter is also 19 and your a adult now so they won’t cover you” I explain “ I’m actually adopted and I already called them and they confirmed it works until I am 21” She replies with “ well it says your insurance is no longer eligible but you can pay out of pocket.” I asked to just reschedule my appointment and it’s a whole month away… I told her thank u and walked out calmly and broke down crying due to the pain and feeling defeated I’m over it and going to a new dentist because this is ridiculous I’ve had cavities and wisdom teeth I’m meant to get removed since I was 15 Nobody should go through this.

Fantastic experience: The staff was courteous, pleasant and proffessional. The office was clean, well kept and comfortable for the short time I was there. Most of all, they were patient and helpful in getting my loved one's needs taken care of, and navigating her special needs. Stuff happens, and through it all, our needs were met without a glitch. Thank You

Positive experience: Overall, the experience was okay and the dentist did a good job. The only trouble was the appointment getting rescheduled a couple times without much notice. Affordable as well.

Fantastic experience: Today at All Family Dental and Braces, the staff that handle my child, did very well working as a team. The dentist explained very well what he was going to do before working on my child. Good appointment!

Positive experience: I’m a little over 3 weeks post op from my wisdom teeth removal and I have a lot of mixed feelings about this place, I want to start off with the good, I came in for my appointment and the dentist assistant was amazing she was so sweet and understanding on how anxious I was the dentist himself didn’t say much but I think he did a good job, I had no swelling and no bruising I was really surprised since 3 out for the 4 were impacted I don’t know if he just did a gentle job or it was an easy removal since I was asleep, before they put me to sleep the dentist assistant asked what kind of music I liked and when I woke up she was playing it to help with the nerves and I thought that was really kind! Now for the parts that leave me feeling a little upset the team that does wisdom teeth removal are a traveling team and they are only there Tuesday and Wednesday so if you have any questions or concerns after your home you only have two days out of the week to speak to someone from the team if your lucky, they are only there for 2 days so they are in and out of consultations and surgery that whole time, both times I called I couldn’t speak to anyone so I had to ask what I think was a receptionist and when I asked questions I heard what sounded like typing and then an answer so from that it sounds like she’s googling answers, I’ve done that the whole time I’ve been post op if I wanted Google answers I wouldn’t of called I wanted my dentists answers since he was the one that did my surgery. They do give you a post op instructions paper and to be honest it wasn’t very detailed at all….even at 3 weeks I don’t know when I can eat actual normal food, what food to avoid still when I can use a straw/spit any of it, google gives you a million answers so it’s really frustrating, again the team is great they did a great job and I know they are obviously busy the only 2 days they are there but being available to answer these questions should be a lot more easier then it is especially since there’s no follow up appointment to even see how your healing, I guess my best advice is ask as much questions as you can because once you’re home it’s really hard to get them over the phone if your like me and 2 hours away (the only place my insurance would cover)

Fantastic experience: I would like this say how thankful I am for all the staff that was on with Dr. Gonzalez for my wisdom teeth extraction! They were all amazing and did their best on explaining everything to me! Specifically, I would like to thank Laura who was working with Dr. Gonzalez, she was amazing and was with me from the moment I went back into the room! Nothing but great things to say about this place! I’m now on post op- day 3, and feeling good! Highly recommend!!!

Fantastic experience: Very affordable and the staff was amazing. They did a great job with my son, first extraction and it was his wisdom teeth pulled and they made him feel comfortable and relaxed him for the procedure. They did a great job and I will be bringing my other son will be going there when it's his time.

Fantastic experience: Excellent service today at the Rockford facility! They really had to work with our dental facility to get his xrays and went the extra mile and then some. I noticed them working at the same time just as hard for another referal patient. Thanks so much for all your hard work!

Negative experience: I visited Dr. Dajani's dental office with my son, and unfortunately, the experience was quite disappointing. From the beginning, Dr. Dajani displayed a lack of professionalism and seemed unwilling to work with my son. His negativity was evident when he expressed doubts about my son's ability to handle the procedure. During the appointment, my son had reservations about the numbing gel and flinched during the shot. Instead of offering support, Dr. Dajani made discouraging comments and questioned the wisdom of proceeding. Moreover, he insisted that my son's X-rays weren't in the chart, despite my prior email confirmation with the front desk. Dr. Dajani's communication was lacking, as he didn't discuss the procedure thoroughly or warn my son about the shot's pinch. Fortunately, the front desk staff was helpful in rescheduling with another dentist, and the rest of the team was commendable. In conclusion, Dr. Dajani's unprofessional demeanor and lack of child-friendly approach make him unsuitable for pediatric dental care. I would recommend seeking another dentist if you have children.

Negative experience: I love the previous female dentist and am sad to learn that she has left. The new male dentist is horrible with children and rude to his assistants. I refuse to return until they bring in a dentist that knows how to work with children and actually respects people.

Fantastic experience: I absolutely loved the dentist who previously worked here, as well as the new lady she had shadowing her. HOWEVER, I refuse to be seen by the male dentist who has recently joined the team, I saw how he interacted with a child while I was walking thru the hallway and it was not in a way that makes my child feel safe. Your child shouldn't be scared to go to the dentist and he is the kind of dentist that would make your child scared. Not to mention how I saw him treat his assistant, I don't support men who treat women like that. I will b waiting until another dentist joins the team before I bring my family back here.

Fantastic experience: Went in for an emergency exam. They were wonderful. The receptionist was the best. So helpful and caring. They were very quick with the exam as well. I would recommend this place to anyone.

Negative experience: Worst place I've ever been too the lady in the front likes to talk to people any type of way. She was very rude. An raised her voice to me . So I did it right bavk. Right day , wrong one. Don't waist your time or hard earned money

Fantastic experience: Great place! Little to no wait time. Dr. Samer has been great with my kids! I love how comfortable she makes my kids (and myself) feel when they are there. The assistant, Aly, is also awesome!! Definitely recommend this dental office.

Fantastic experience: First time there today & I'm so thankful I found this dentist! Dr Mosoof was amazing! The whole team was amazing. So nice & that makes a HUGE difference when it's ur baby. They made my son feel comfortable & talked with him the whole time. Thank u guys SO much ❤️