Crusader Community Health

Negative experience: Went there after having some dental work done hoping to get some antibiotics I knew I had an infection Jessica Oslund came in claiming to be my provider. She was rude didn’t even look at my mouth and proceeded to tell me she didn’t see an infection. Now I’m not a doctor myself but an infection does not always show signs. And proceeded by she’s been getting a lot of dental work done too so it’s normal. I asked to speak with another provider she claimed I couldn’t. I was on the phone with another clinic and she proceeded to get loud and tell me she didn’t have time for me to be on the phone and that I need to leave right now. I will never go back to that clinic and she’s the most unprofessional provider I’ve ever come in contact with!

Negative experience: Dental services are horrible and not kid friendly

Negative experience: I came in due to a headache I have been having for a week. I first saw a student who was amazing. She asked the right questions and checked me thoroughly. The doctor, Christen was the opposite. He burst in the door instead of knocking. I had been diagnosed with a bulging cervical disc before coming. That is located on my right side. He basically said that my pain on my left side is coming from my cervical and did not check anything except my ears. He was condescending and mean. I did nothing to warrant this behavior. This makes me not want to deal with Crusader. I pay too much money to get such poor service.

Negative experience: I went to the dentist for an x-ray. They ended up telling me that I had 10 cavities and needed to schedule an appointment to get them filled. I could tell they had very little experience and they barely even checked my teeth. It almost felt like guess work. I ended up getting a second opinion and I indeed did NOT have 10 cavities. I did however have one. That's a bit of a stretch isn't it-

Negative experience: I had a walk-in for the first time in this location and I was pleased the ladies up front were gentle to assist on that. Once the first nurse called me and my kids, we went inside a room we never saw a number. My little daughter needed the restroom and a second nurse sent us outside that area. My son stayed in the room. When we needed to go back inside I kept knocking at the door and a third nurse just ignored us. I felt frustrated and decided to go and knock a different door where a fourth nurse helped me nicely but I didn’t know where to go. The third nurse came to me and said not to look inside the rooms. I just needed to find where my son was. I asked her to help me find my son’s room but she just threatened me to call security instead of asking my son’s name. Then I saw my son’s doctor who was the one who really helped me get to my son’s room. I think no one likes to be ignored and I’m pretty sure that nurse might have been having a bad day but that is not my problem.

Negative experience: My mom went two days ago because she couldn’t swallow and her ears were hurting. They did not test her for strep or Covid. They just checked her ears and said “you look okay, just keep taking Tylenol and just ride it out” after my mom kept trying to tell them the pain she was in they still didn’t test her for absolutely anything. Today (two days later) we went to Physicias immediate care and they immediately tested her. She had a double ear infection and they said it was very noticeable and her throat looked really bad. They gave her antibiotics and they said Crusader should have done that when she went to get checked out two days ago. This clinic used to be good years ago. Not sure what happened but they need to do better. How are you not going to test patients for anything even after they’re telling you that they are in pain? Do better.

Fantastic experience: DR Gonzales.IS THE BEST DOCTOR I HAVE HAD In a long time

Fantastic experience: Savannah P.A was so wonderful to both me and my mom, she has such a great sense of humor and is a really understanding. You can tell she enjoys working with patients and she has good connections with her patients aswell. 10/10 would recommend her she's amazing!

Negative experience: Chloe Peters doesn't care about doing her job properly and the "compliance hotline" doesn't care about the patients. There were SEVEN errors in a two page visit summary, and rather than respond to my concerns, she just completely ignored my messages. These were serious errors: things like whether or not she had asked me about suicidal thoughts, the date of my last period (which... The nurse confirmed out loud multiple times but the paperwork was still incorrect??), the DOSAGE OF THE MEDICINE... That SHE prescribed! How is anyone supposed to trust a provider who lies and ignores you?? And the compliance line is a joke. The girl I talked to said I could make a complaint on the website (false) and then when I called back, it sounded like she was busy working on other things and was not prepared to take a phone call. I feel so stupid for trusting this place with my HEALTH. Edit: TWO MONTHS after I messaged her through the portal, and I have STILL not gotten a response (and definitely not for lack of trying!). Instead, they just removed me as a patient. Disgusting how they market themselves to people who can't afford anyplace else only to treat us like garbage.

Fantastic experience: Great experience

Fantastic experience: This is my first pregnancy with high risk twins , doctor Karen Moses has been so nice and listens very well they do not judge me for any questions I have and made my process to moving out of state so much easier by finding a MFM in the state I would be moving too and setting up a meeting over the phone as well as transferring all my record there . Thank you to all the staff who I have seen that made me feel well cared for , me and my twins and my fiancé are so grateful for the care I have received!

Fantastic experience: Excellent Care! Went to the Crusader Clinic at this location for a suspected ear infection. I needed to see a doctor right away and didn’t have time to make an appointment and needed an urgent care clinic that accepted IL Medicaid….This place was perfect! They accepted my Medicaid plan and were able to see me on a walk in basis! The staff was very friendly and helpful with checking me in and the wait time to see the Nurse Practitioner ( I arrived close to the clinic’s closing time) was less than 10 minutes! Turns out that I didn’t have an ear infection after all but the Nurse Practitioner prescribed me some Zyrtec to help dry up the small fluid build up in my ear infection order to help prevent a possible infection. I was pleased with the outcome of my visit and impressed with the service! I recommend this walk in clinic if you’re in the Rockford area and need “less than ER level” medical care on short notice!

Negative experience: I came for annual physical which is free because it is covered by my insurance provider. They used a wrong coding and sent me medical bills. I just asked them to do A1C test instead of blood sugar test cause it is more accurate. They wrote that the reason for visiting was not an annual physical exam but "ongoing concerns with possible DM" which is lie. They refused to change coding to charge my insurance provider. I will not go this clinic again.

Fantastic experience: I saw Dr. Griffith for the first time today. He was personable, kind, and seemed genuinely interested in helping me with my concerns. He also listened well and worked with me when I was concerned about starting a new medication. I'm very grateful to have a PCP who practices patient-centered care! The rest of the staff were supportive and helpful as well.

Negative experience: Very unfriendly very unhelpful, “Brittany Buhl” was very unprofessional as well as rude, I came into the clinic to get a doctors note for work because I am pregnant and not feeling well for work the next day and she refused & didn’t give me any reason as to why she couldn’t give me a doctors note for work, (also I called ahead to see if I’d be able to get one & the lady on the phone said yes) “Brittany Buhl” then proceeded to walk out of the room in the middle of the conversation as I was asking her if she could explain why I wasn’t able to get a note for work, I then started crying got emotional walked out and asked if there was someone else that can help me because she wasn’t doing a good job then I heard her say to call security on me, as if I was a threat but I’m pregnant and in pain….this experience was the worst experience I’ve ever encountered especially from another WOMAN, I was not treated with care or tended too in any kind of way and this is the only note she gave me today. Did not get examined or treated at this clinic❗️will be filing multiple reports on this rude lady (They also closed at 12:00 today and I didn’t see her till about 10:30-11)

Negative experience: My wife has been notified last minute of cancelled biopsy test results two consecutive appointments now. Crusader Health appears to be similar to a circus!

Negative experience: DR Micah R Tiegs Very weird doctor odd character I spent time in an inpatient facility getting my medicine adjusted right and and perfect for the doctor at crusader community health Dr Micah R Tiegs to not to refill my medicine that the professional doctor had prescribed for me he was no help just a waste of time. not recommend the guy Dr Micah R Tiegs also skipped work on my first appointment so I had to make another one wasted my time driving all the way there for them to tell me he is not even in today no one had notified me of it And he said if you're not feeling well go to the emergency room probably not going to feel well considering I don't have my medicine. My past experience with my lady doctor was very good I do not recommend Micah R Tiegs. I want my old doctor back this guy's a joke not a doctor

Negative experience: I spent two hours at walk in and still wasn't seen for sinus,chest congestion and what i assume to be a inner ear infection I'm currently about 26 weeks pregnant, woman health isnt any better they dont care about my mental health or the well being of my unborn child. Do NOT recommend seeking help from this place what so ever!!!!!

Negative experience: Prenatal care was going good until I missed one appointment. Almost a week ago. They switched my doctor and the one they switched me too I haven’t been able to get an appointment with or a call back to be squeezed in. That’s crazy to me. And the reason they switched me I’m not sure, why they can’t get me in with someone else I don’t understand that either.

Negative experience: I wish I had a review that talked about a good experience here, but I was denied even signing up to become a patient to receive both primary and dental care. I have a serious issue with my teeth and reaching out, not for emergency, but for general dentistry so I could go over what I needed to do with my dentist, but when I called and asked about switching to Crusader to become my primary care, the lady on the phone rudely told me they were not accepting new patients and especially none with my insurance. I asked why and what I could do to be able to go to Crusader, which I had only heard good things about, but she told me "have a nice day" and hung up. I have a lower-class insurance and I can't afford to pay more. I've searched everywhere and it's even stated by my insurance company, who I contacted, that Crusader was the best place to go. I never expected to be rudely denied and basically told I'm too poor to be a patient because of my current insurance. I don't know if I'd even go here if I could afford better insurance. The attitude of the rep on the phone was disheartening and overall, this place doesn't seem respectful. Would put 0 stars if I could.

Negative experience: I'm very angry at answering service and front desk refuse for my appointment to see doctor I had bad cought and congestion

Fantastic experience: This clinic has help me in many ways which I am very thank full for you.

Fantastic experience: One of my favorite places to go when I have to go to the doctor.!!!

Fantastic experience: Quiet, peaceful, nice staff, organized and clean too.

Negative experience: The woman’s health was great during pregnancy but after, they do not show empathy and don’t care anymore. Just as bad as mercy health with the way they treat a woman in her postpartum period.

Fantastic experience: I have always felt graciously welcomed and like the professionals here are knowledgeable (obviously) and care about their patients.

Fantastic experience: Walk in vist the made everything easy

Fantastic experience: My second visit today and because I take the bus, I was an hour early. I walked out the door 5 minutes before my scheduled appointment and plus I had blood work done. Very nice and professional staff. Would give 6 stars if I could. @ Ashley N Rahn, APN

Negative experience: In 2017 I came in for a check up and ended up needing an Emergency C Section so an ambulance was called to take me to a hospital and before I left a nurse told me my baby could die which I was already nervous since it wasn’t a planned C Section. My son is now 6 and the nurses I’ve told the incident about say that wasn’t professional at all and no amount of money would ever make them work at this place.

Negative experience: Podiatrist has kept my son for 2 months waiting to get his ingrown toe nail problem fixed. He's been in pain for almost 4 months because these ppl think everyone is 2 bit citizens. So we final get in to get it taken care of and his blood pressure is 149 over 80 and they won't do it. Im a over the road trucker so everytime iv taken off work it cost me 600 dollars iv lost over 1800 dollars in wages because of there's ppl and they don't give adamn. Don't go to these ppl. My wife has had the same issues. I should of listen. Please listen to me Ps it's the next day and I took him to Midwest foot and ankle. They didn't even take his blood pressure and did the procedure in less than a half hour. If you have a ppo insurance plan I highly recommend midwest foot and ankle. For the ppl with medical card find somewhere else to go. We as ppl should not have to wait months to get medical attention and be in pain and have our time wasted. They do t care if we loose wages. They still get paid no matter what. God bless and I hope you consider my review and go somewhere else.

Fantastic experience: They take good care of ya!!

Fantastic experience: The people here treated me with respect, kindness, urgency & most of all compassion. Much love to the workers here. Thank Ya'll again for all that you do.

Fantastic experience: Great experience, friendly, caring and did not have to wait at all they took me in 10 minutes.

Negative experience: At first I liked it at Crusader Clinic as I had a very caring doctor but since she left I ended up with a very bad doctor who apparently was only in it for the money. I loved the nurses they were very caring and weren't afraid to show it.

Fantastic experience: The staff is nice. The foot doctor here is phenomenal. If you're looking for a podiatrist, he explains things well and make you feel comfortable. He's funny too. Puts you at ease.

Fantastic experience: Dr. Khabbaz was amazing, so comforting, friendly, and just real. The medical student with him (I can not remember her name I'm so sorry) was also phenomenal!

Negative experience: I had to go to this location's walk in because the one on N Alpine was closed. I had to wait over an hour to be seen. Then my vitals got taken, I got swabbed, and the nurse left. I waited over 30 min for a Dr to walk in, poke my face, and give me a prescription. I'd say there was 15 min of face time total in an over 2 hour visit. I only gave 2 stars because staff were at least polite in the few minutes I saw them.

Negative experience: This place is horrible...period! If you have asthma, this place is not for you.

Fantastic experience: The people there are all personable and easy to talk to. They get things done as efficiently as possible and do good work.

Negative experience: Went in to the walk in clinic, everything was good, got seen and scheduled for a follow up with their podiatrist a month out. Today the day of the appointment an hour and a half before the time to arrive received a phone call from them stating that because my primary Dr is in Plainfield and not crusader they suddenly can't see me anymore. Would have been great to know a month ago so I could have took appropriate action not the same day of an important appointment. Extremely unprofessional and no accountability. Avoid at all cost. With Illinois medical card you can go to much better places.

Negative experience: Super incompetent. Waited almost an hour for labs and after being skipped 5 time they told me that it was because they couldn't find my order.

Fantastic experience: Always helpful for community thanks guys

Fantastic experience: Took along time for a late after noon visit like 3

Negative experience: I've called the dental department everyday for a week to try and get an emergency appointment but they never answer the phone. I've called them at 8am, 9am, 2pm, 4pm, I've left voicemails and they never call back. I cant even leave a voicemail anymore, probably coz the box is full because they never listen to their voicemails. I dont understand why have the option to call if they never answer.

Fantastic experience: I love my doctor she makes sure I'm taking care of Jennifer Taylor ❤

Negative experience: My experience with the medical part of Crusader has been a positive experience. This review is regarding their dental department. I have had an appointment for over a year. Not that it was scheduled a year in advance, rather that they have called and 'rescheduled' me four times on this one appointment. Actually they haven't rescheduled me 4 times, it's been 3. They called me and left a voicemail earlier today about needing to reschedule my appointment this week....again. I am FIRING them as my dental provider so there won't actually BE a 4th rescheduling!!!

Negative experience: Would not let me bring my little Shreky service animal inside and it was snow outside on the ground so no won’t be going back

Negative experience: Terrible. They have been canceling and canceling my moms appointments with Dr. Jaquelyn Gonzalez. She is diabetic, has high blood pressure and has had pain in her kidneys for awhile. They just keep canceling her appointments and won’t even refill some of her prescriptions until she sees a DR. But the “DR.” Won’t see her. I am switching her to a different physician. NOT at Crusader. Also, my aunt was diagnosed there with diabetes, and couple months later she went to the hospital and it turned out to be ovarian cancer not diabetes. Horrible place.

Fantastic experience: No waiting for walk- ins..very nice..The flu virus is going around..Be careful..

Negative experience: Doc sent us to ER and didn't need to be

Fantastic experience: I have been a patient for 22 years. This is a very good clinic.

Fantastic experience: Convenient! Close to my house.

Negative experience: I have amazing service here, but on the 28th I went in for labs, I was waiting in one of the rooms on the 3rd floor when outside my room I could hear an older woman, who I suspect is just a receptionist on the phone with a patient giving her her results. Once she gets off the phone I hear her telling her coworker about it while mocking the patient and laughing. I have never been so sick after hearing that, I just makes me wonder how many times I’ve been mocked or laughed at. I have to come in tomorrow and I will be speaking to someone about it because how on earth is that woman allowed to publicly shame patients. You should be ashamed of yourself.

Fantastic experience: All the folks at Crusader are friendly & helpful. Ashley Rahn, APN, is terrific!

Fantastic experience: Friendly and professional and knowledgeable staff. Didn't have to wait forever like some urgent care type clinics.

Fantastic experience: Sobos make this place for me. Wonderful staff and the best doctors.

Fantastic experience: I am very pleased with the doctors that have helped and my family here. Thank you CCH

Fantastic experience: Always quick and fast appts.

Positive experience: We were in and out. Great place to go.

Fantastic experience: Quality care.. Punctual Service..

Positive experience: nice people they run behind sometimes but all in all it's a place where you can get some help

Negative experience: The doctors here got their licenses through Groupon. You are better off anywhere else but here.

Fantastic experience: They were very helpful.

Negative experience: The staff was not knowledgeable in the actions to take which lead to a extremely painful and extensive wait just to be pulled into a tiny cluttered office for the most unprofessional conversation I have ever had with a so called physician. I was then told I can't be seen by a Dr because they aren't experienced enough to handle the situation. If you arent experienced enough to look and tell. me my tailbone is black and blue because I fell on it you need a new profession! people go in there for treatments putting their lives in the hands of people who admittedly aren't the professionals they would have you believe. I then went to physicians immediate care and they took me instantly, and after a quick check up they gave me anti-inflammatory meds told me to pick up some advil and sent me on my way with a few other tips on how to help relieve the pain and discomfort. Crusader use to be a place of trust but after this experience I wouldn't even trust them with a stool sample, as they might not know how to handle it.

Negative experience: I had to reschedule my first appointment due to car troubles and when I came to the second appointment they had set for me I was told they needed to reschedule because they were too busy. Today I called to make sure I would be seen and was told to come in and that there should be no problem. I checked in and waited for 45 minutes watching the doctor that was supposed to see me eat in the office just to be told again that they were too busy and needed to reschedule. This is the third time this appointment has been rescheduled and I haven't been seen. I'm 4 months pregnant and just want to make sure my baby is ok but it seems the doctor cannot be bothered.

Fantastic experience: Dr. V is The Best Dr. Ive ever had,he is so on point,with My illness,thank You Dr.V..Dana ortiz

Positive experience: I had prenatal care here, which was decent. I would give it 4 stars. Heather Sharp at the Loves Park location is the best pediatric nurse for my son! She is 5 stars!!! The Dental Department (on Broadway) on the other hand I would give 0 stars. Don't send your children here for dental!!! The Dentist lady has always come off very rude. They don't allow parents to be in the room with your child for any work being done. The last time my 4 year old son cried and pleaded with me to not leave him. So I refused and they refused to do any work. There were about 3 Dental Assistants and the Dentist in a small room and they say parents are "a distraction". No wonder my child was scared. I would never ever take him back there for dental work!!! Wish I had switched sooner. He is terrified when I mention going to the dentist.

Fantastic experience: Walked in, they saw me quick. All so got my covid-19 test on site.

Negative experience: Worst dentist ever utensils that go in mouth were dirty she literally just wiped them off with napkin I told them I didn’t need a cleaning anymore then left not before they took my X-rays and the Piece that goes between your teeth was filthy and dusty I didn’t notice until I looked down at the piece sticking out never again

Fantastic experience: They got me in to the dentist right away ! Was a decent experience... Dentist was nice and they try to help you from having so much pain before the shots in your gums ! Only thing is they quoted me a price of $30 when I registered and now they are sending me a bill for $340.00 I could have went to a regular dentist for that price !

Negative experience: Spend 45 minutes PLUS waiting to get ahold of my child’s pediatrician! There is no direct line to the pediatric department, you would have better luck just walking in! Absolutely ridiculous. I love my children’s pediatrician, very nice and caring but what is the point of I can’t get ahold of their Doctor!

Negative experience: Rockford can do better. Sat on hold for over a half hour every time I call. Got hung up on today after waiting to talk to someone for 38 minutes. I am so sick of this being our only option for public aid. Rockford can do better.

Negative experience: I go here sometimes for my pregnacy and everytime i go the entire staff i see is very unhelpful. I hope it's just my bad luck and that they dont treat everyone like that lol.

Fantastic experience: A very good walk in Clinic for your medical needs.

Positive experience: Great pediatricians and staff are very nice.

Fantastic experience: Always clean and I've never been mistreated by anyone there

Fantastic experience: I Love this place the Dr. V takes real good care of me The staff is courteous and helpful.

Negative experience: Never would I recommend Crusader Clinic on Broadway for Dental. Worst experience of my life. Dentist pulled my wisdom tooth without being fully numbed. Excruciating pain. She gave novocaine shot and started pulling it without giving it a chance to work. Four days later I'm still in pain. Big chunk of tooth is still there slicing the side of my tongue. She had to of seen it and let me leave that way

Positive experience: Very nice staff. It wasn't to busy. And being were it is located in the city I actually didn't find any faults with going to this one. It was during the day and I felt comfortable in my surroundings.

Fantastic experience: I've always got the up most respect from everyone that works there.

Fantastic experience: Very clean workers are nice

Fantastic experience: Walk-in clinic has a great waiting time

Fantastic experience: I prefer them to sweds any day

Fantastic experience: They do a great job

Fantastic experience: Nice staff n helping me with my conditions

Fantastic experience: Been coming to Crusader since I was a child and now that I have 2 children of my own who else would I trust with my children health care

Fantastic experience: Staff is nice, business is clean, service is fast, provided useful information. Wait time is not long. I give to 10 out of 10 stars if I could.

Fantastic experience: Excellent professional caring staff and facility for my medical needs everytime l visit the clinic.

Fantastic experience: The Dr.that I ended up seeing there was a wonderful human being that basically saved my life when I had pneumonia..Dr.Toribio, I am forever grateful to her..

Fantastic experience: This place is great. The Drs and nurses really care and they'll help you whether or not you have insurance.

Positive experience: All of the staff are very nice and the doctors actually take the time to listen. Refreshing

Negative experience: No offense but I hate the doctors and medical assistants were rude! Never going back!

Negative experience: They d ont prescribe the meds you need.....it's a family hospital

Fantastic experience: Will see you without insurance

Positive experience: Other than a line, staff was kind and very helpful.

Positive experience: Courtesy to patients wonderful and helpful

Negative experience: I have a UTI started hurting 1/17/2020 got a appointment the 21st with a different doctor then mine my doctor is on vacation. They had to grow a culture the doctor said but she said it was a small amount not enough for her to prescribe antibiotics. Fifteen days later still in pain. I made appointment with my doctor but I can't get in to see her until 2/19. I will never go to that doctor again and pray that my doctor prescribes me antibiotics.

Fantastic experience: Just moved here from Rhode Island, I was nervous to go meet my primary doctor but she made me feel very comfortable

Fantastic experience: My kids love J. Kaden. He takes the time to listen to my concerns and questions. He is awesome!!

Fantastic experience: Very nice staff