Aspen Dental - Ypsilanti, MI

Negative experience: Always adding things to jack up the price. Example i come in for my appointment and instead of asking me do I want fluoride with my cleaning they just added it in my bill. When I asked why it was that price she said it’s because of the fluoride. I then said I don’t want fluoride and she stated that she could not take it off because it’s prescription. When I threatened to leave she took it off and my price dropped by $55. I don’t trust it and will be going somewhere else. Doesn’t feel trustworthy. Also the last two times before this one that I went in, they had me in the lobby for 40 plus minutes and then had me waiting for a billing person after for over a hour. Each of my last two visits was three hours before this current one yesterday.

Fantastic experience: I want to give a shout out to the Carpenter rd clinic, the staff are friendly and very helpful. I would especially like to thank Dr Z she is kind and gentle, also Joe the denture tech did a great job, he had to repair my denture twice but told me it might break and it did the pair he made for me know fit great and look netter than the first and if not for James I might not have hotter the new denture, but he found a credit on my account that helped a lot. I will recommend Aspen to my family and friends.

Fantastic experience: I usually have really bad anxiety about dentist because I haven't had good experiences with any until I went in to aspen dental office..they made me feel right at home and explain everything with my insurance..the cans and cannots ..which helped me alot to make the right decision for me. Also..every nurse and the dentist I seen was knowledgeable and very friendly which made me feel at ease.

Fantastic experience: I had a wonderful experience from the moment I walked through the door. I was greeted with a warm smile and kind words, which immediately made me feel welcome. Amber came over and asked how she could help. She truly listened to my needs and explained everything clearly, guiding me through each step of the process. I left feeling confident and grateful, knowing I had received the best possible help from start to finish. Thanks you Amber. I appreciate you

Fantastic experience: Rose was amazing nice & gentle assisted me throughout the whole process & was there for me Mercedes showed me the way to go with my current situation & safest way Evelyn was amazing & patient with me on the financial end to help me work with my budget Amber the hygienist was amazing & made it so pain free & made it so relaxing for me Dr really made it look so easy with the process Thank you all !! You guys were truly amazing & made me feel different walking out !

Negative experience: Unbias Review- haven't even made it to an appointment yet since they keep rescheduling us out the blue. We've tried 2 times and it happened both times for two straight weeks. They may have incredible service but we would never experience it. They're appointment systems are incredibly disappointing

Fantastic experience: I was taught more about dental hygiene and care. I was shown images and videos about what they were planning on doing. And everyone was so nice and helpful

Fantastic experience: Wonder staff through out the whole building. They made me feel safe and made sure that I received the best care and treatment plan possible.

Positive experience: A lot better than before, this set is tink is going tobwrj

Fantastic experience: This was my first time back in a dentist chair in years. I had high anxiety, just sitting in the chair; your staff did everything to keep me relaxed and focused. I appreciate that kind of care. Thanks to Amber and Dr.Z

Negative experience: I called a local Aspen dentist who said they couldn't handle my issue, stating that I need to go to the original dentist 180 miles away, so I get there to have my lower implant repaired and they charged me $1,800.00. Buyer beware is all I can say.

Fantastic experience: EDIT: Everything was solved, and they were very nice about it. Was solved within minutes of actually stopping by. Definitely check them out for your dental care

Fantastic experience: Doctor Zeinab and Rose were professional, quick, friendly, and communicative. They noticed quickly when I started to display signs that I was feeling pain, and Doctor Zeinab immediately offered numbing before any further work was done. Wonderful staff at check in as well. Always friendly and helpful.

Negative experience: Sure they're clean and nice - but the number of times they've ordered and CHARGED US for dental work that THEY DECIDED THEY DIDN'T NEED TO PERFORM is wild. We are out over a THOUSAND DOLLARS because they charged us and then changed their mind on the necessity of the procedure, and then every time we tried to address, they rerouted us so we are unable to get our money back. It's the fact that they're so trigger happy to collect the money - and justify in the moment that the procedure is critical- but then will tell the patient later that they don't need the procedure, and still sit the patient with the bill, that absolutely frustrates us.

Fantastic experience: Rose was fantastic, she was very helpful and knowledgeable, fast and always asking if I need anything and made sure everything was good before she sent me on my way for the day.

Positive experience: The staff was great specially the girl who did the 3d pics for me she was great and Dr Zinna was helpful and grateful. But their prices were expensive.

Fantastic experience: Rose was the best super kind ask me all questions and was very patient with me

Fantastic experience: Loved rose she was a sweet heart and so was the African-American doctor very nice and understanding with all of our questions!

Fantastic experience: Mercedes listen to the problems I had with my Partial and was able to fix the problem. She was Very Professional and Accommodating to my Needs. I was Very Satisfied with the Results! She's also so Very Nice!

Fantastic experience: James is great. Everyone at this office is very friendly and I have always felt in good hands here. Highly recommended.

Fantastic experience: Dr. Z and Eveline were amazing. Really calmed my fears.

Fantastic experience: Eveline was very nice and helpful throughout the duration of my visit.

Fantastic experience: Eveline and Dr. Z are so nice and efficient. Had a lot of fillings and they got them done quicker than expected.

Fantastic experience: Eveline was great talked me and my anxiety down when we took a break from getting my fillings

Fantastic experience: I had an excellent experience at this dental office! My veneer unexpectedly fell off, and I was really stressed about getting it fixed quickly. Amber at the front desk was incredibly helpful and managed to get me in within an hour, which I truly appreciated. As soon as I arrived, Eveline, the dental assistant, was ready to see me right away. She was quick and efficient, made me feel comfortable throughout the entire process, and took great care of my needs with professionalism and kindness. The whole team was efficient, friendly, and made a stressful situation so much easier. I’m very grateful for their prompt service and highly recommend this office to anyone needing quick, quality dental care!

Fantastic experience: I’ve had 12 fillings and an extraction done by Dr. Z and DA Rose, and I couldn’t be more pleased with my experience! The entire Aspen staff is incredibly welcoming and truly makes you feel at home. I love that you can relax and watch a good movie during your appointment and even take a break if needed—it really helps make the visit more comfortable. Dr. Z is one of the best dentists who has ever worked on my teeth, and I also want to give a special shoutout to Shelly at the front desk for being so friendly and helpful. Highly recommend!

Fantastic experience: The team today really took care of me and helped me feel more calm and comfortable about being at the dentist. They made it a more personable experience and didn’t treat me like just another new patient who walked in. I definitely recommend them especially if you have a fear of dentists or have oral care trouble.

Negative experience: Sat 4 two hours—waiting with no explanation…went to walk out and then dentist came in..she pulled tooth when blood pressure was excessive high…found out later should have seen by doctor inER

Fantastic experience: Extremely kind staff, very gentle with cleaning, 10/10 service

Fantastic experience: Found this office after my dentist retired. They are very friendly and thorough. The front desk staff always greets you with a smile and makes you feel welcome. All the new technology was very impressive and they worked quickly to book my appointments and get me a treatment plan. Great place. Would totally recommend!

Fantastic experience: The whole team at the Ypsilanti office was so great and helped with my nerves!

Fantastic experience: They are always super helpful. James is always super nice and clear with communication. Thank you!

Fantastic experience: A very nice gentleman at the front desk of Aspen dental office , his name is James ! He is very nice and gentle with all customers , he has patience with great smile , and help you feel just like at home talking with ur family . So comfortable when you get in the office to see his smile face and hear his tender voice ! ❤️!

Fantastic experience: Mercedes was super nice and funny . Joe the lab tech made my denture it looks great and feels great. Everyone acts like family here

Fantastic experience: Everyone is super kind and makes sure you are comfortable. The dental hygenist Lauri is especially great

Fantastic experience: As a long time member, Lauri has always been an amazing, friendly hygienist. She’s always so happy to share her in-depth knowledge of each procedure. I look forward to seeing her each time I go in for a routine cleaning!!

Fantastic experience: I've been coming here for a while, and Lauri has done a great job with my teeth. She and the rest of Aspen have done a good job of keeping me at ease with my general avoidance/fear of all things doctors, so I keep coming back instead of going back to ignoring my teeth forever.

Fantastic experience: Came in knowing I had a lot of need done everyone from the moment I walked in the door was extremely helpful! Worked with me with everything I needed done and Sheila was especially helpful in helping me come up with a plan that worked with what I could do right now!

Fantastic experience: I had a great experience today at Aspen today for a periodic cleaning, with Lauri. Lauri was kind and obviously very skilled at her job. Highly recommend!

Fantastic experience: First time at aspen and the experience has been wonderful! Lauri and Shelia did an amazing job taking care of me today :) highly recommend!

Fantastic experience: Lauri and Rebekah were amazing. They made sure I was comfortable during my appointment and ensured that I understood everything I needed. It’s a great place to take care of my teeth.

Fantastic experience: Lauri was absolutely fantastic and communicative. Best aspen dental around!

Negative experience: I’ve had two appointments here, an initial one to establish myself as a new patient and do imaging tests and a second one for a cleaning and ONE cavity filling. It’s capitalized for a reason. My partner went in the same day and had 10 cavity fillings. It’s perhaps more understandable that they took 4 hours with her. But why did my appointment take 4.5 hours?! Also, granted I was tired and groggy but the person checking me out and explaining the treatment plan was not very helpful (not Heather, she was great!). I was not rude to them, but they seemed to give me vague answers or merely reiterate the same response when I asked about each expense to better understand what I would be paying for. I felt as if I was asking dumb questions. I was so frustrated that I didn’t sign up for any treatment plan then. The cleaning and curadont took about than 30 min. The cavity fillings and pictures they took for Invisalign took no more than 1 hour (being generous). So this means that I was waiting for about 3 hours!!!!! The main person(s) to blame seem to be whoever is in charge of their scheduling system. Why allow so many people to schedule if there is no capacity for them? Unsure if I want to return even though Rose (tech), Laurie (hygenist), and dentist were great overall. 2/23/2026 Update: Updating from 3 to 2 stars for organizational issues. If I have to take time off work and then I’m asked to wait approximately 40 min AFTER my appointment for an appointment I made months ago and confirmed via text AND verbally on the phone but I show up and I’m asked if I actually have an appointment and am told that someone didn’t manage drop-ins correctly so I’m supposed to wait…yes, I’m going to be frustrated. This is the third time this happens. At minimum, could you please let people know ahead of time if their appointment is affected by drop-in’s? Have better QA processes when training new people on your protocols? Ensure front desk is confidently guiding and assuring patients instead of creating more uncertainty? Get it together y’all, please.

Fantastic experience: Outstanding people, great service, and will help you put a plan in place with financing to get your dental health back. Go see them they are great to work with.

Fantastic experience: Staff was pleasant and friendly. Explained every detail and I was very pleased. Lauri is an amazing person and is easy to talk to and get along with and her instructions and attitude is very helpful and positive as well as pleasant.

Fantastic experience: Everyone at the office was super pleasant and helpful. Mercedes and Shiela were absolute rockstars!

Positive experience: My appointment got started more than 30 minutes late but once I got back to get the work done it went smoothly and they explained my post op care well. Good experience other than being late

Fantastic experience: Aspen dental was grea , the staff was very nice and professional . Also Lauri did a great job cleaning my teeth she was nice/ gentle and made my smile brand new !! Highly recommended

Negative experience: I went in for a routine cleaning at 11am today and waited 40 mins to be seen. I got my routine cleaning and they told me I needed 4 fillings but I was told I had completed all of my fillings (6 total) as of 4 months ago. I told them this and they did not believe me and said I needed to get them done ASAP. After that I headed to the billing person to checkout and to schedule my 4 fillings but she said I needed 8?! I said no, the hygienist just told me 4 and the billing person questioned me and I had to say it again and she went to confirm with the hygienist that I only needed 4. Luckily, they had an opening at 3pm so I headed back about 2 hours later. I get checked in quickly and the dental assistant puts the two numbing gels on my gums and calls in the dentist to give me the numbing shots. As the dentist walks in (a new dentist I have never seen before but they were very nice), dental assistant is going over 2 consent forms for me to sign but the dentist stops her and tells her that she wants to look at my teeth first before I sign anything. She looks and tells the assistant to get me x-rays. Once the dentist sees those, she asks me if I had gotten work done at another dentist recently, I said no, I have only been at Aspen for the past 2 years and have not been anywhere else. She didn’t seem to believe me at first but I told her I got 6 fillings back in October. She said the fillings look great and I actually didn’t need any fillings like the hygienist said earlier. This was overall frustrating because I was already feeling numb from the gel, paid $150 for treatment (did not get a refund because they said I still owed it) and went back to the office for no reason. I did not feel heard or considered when I voiced my concerns about the work already being done just 4 months ago. No one apologized for the inconvenience because they did not want to take any responsibility for improper documentation and a lack of communication. This has not been the first time where this location did not listen to my concerns or consider my financial status when suggesting the most expensive options of treatment and heavily pushing it on me. Most of the staff is nice and pleasant but I am tired of feeling like a price tag rather than a patient and person. Because of this reason, I am going to look at other dental offices.

Fantastic experience: I can’t say enough good things about this office, absolutely fantastic staff. I initially came in on a holiday with tooth pain. The staff was very responsive, friendly, and personable. They adequately treated my pain and proposed a treatment plan that has brought my teeth back to health. I am very happy with the care I received and will certainly be back for future dental care. Shout out to James and Dr. Z

Fantastic experience: Very friendly and highly professional on this, my initiall visit.. Looking forward to having Aspen for my General Denistry needs

Fantastic experience: Best dentist experience I've ever had and will be going back for all my needs! I was seen in the morning for a cracked wisdom tooth that needed pulled and in less than a day I was seen by Dr.Z and she was able to remove the tooth with basically no pain in less than thirty minutes. 10/10 if you need work done this is the place to be treated right!

Fantastic experience: They efficiently taken care of long standing trouble teeth!! No pain with fillings. Nice staff; allow time because you will have to wait, but the care and lower prices make it worthwhile. Aligners 40% than my old dentist!

Fantastic experience: Mercedes was very helpful and attentive yo her job. She made me feel very comfortable and eased me when things hurt bit. Doctor was fantastic as well

Positive experience: My emergency apt was too late to actually get anything but the diagnostics done. Staff was friendly tho somewhat undertrained in the DA area. Cost of work was way out of my ability to pay even with dental insurance, tho that is on me for lack of proper hygienic maintenance.

Fantastic experience: Driver Z and Rose! help me with my pain, I'm so grateful! I love those guys!

Fantastic experience: Mercedes did a great job at making me comfortable and feeling welcomed and I definitely appreciate that. The whole crew was really polite as well

Fantastic experience: Like give big thank you to the wonderful staff and the great doctor for all the great work and the very detailed information about what you could be done with my dental needs, I look forward to follow up with your recommendations with you, again thank you very much, Jeff Lynch

Fantastic experience: I had a large filling fall out of my right upper molar and it became painful on December 23rd. On Christmas Eve I called Aspen Dental in Ypsilanti and they agreed to see me. Rose, the dental assistant, and Dr Z were extremely professional, efficient, kind, and all around wonderful., They pulled the tooth and sent me off with a great Christmas present.thanks

Negative experience: Everyone is friendly, polite but there's a lot of waiting. initial X-rays and exam took 2 hours, only to find out I didn't qualify for their new patient cleaning special advertised online, but I was offered something much more expensive. Bait and switch garbage. There are too many dentists out there to have to deal with this.

Fantastic experience: Had a great experience here. Ameesha, Rebecca and Rose were very knowledgeable, funny and made the visit feel less nerve racking. Dr. Z was a true professional and got my tooth pulled out quickly and without pain or discomfort. 5 out of 5 for sure.

Negative experience: I feel an obligation to warn others about this place. They'll try and scare you into getting a $3000 deep cleaning that you don't need. They'll say you have gum disease (in my case, stage 2 periodontitis) and urge you to treat it immediately. They tried this on me and they've tried it on others (see similar reviews). I suspect they target those with good dental insurance, such as UMich faculty. Don't fall for it. Always get a second opinion. I went in for a routine check-up and ended up waiting about 40 minutes past my scheduled time. After taking X-rays and looking in my mouth for only a few seconds, they diagnosed me with stage 2 periodontitis—something I had never been told I had before—and immediately recommended an expensive deep cleaning. They estimated my insurance would cover $2000 and that I would owe $1000 out of pocket. They then brought in someone to discuss payment plans, who asked for my social security number so they could “look up my income.” That request alone made me uncomfortable, and the whole situation felt rushed and high-pressure. I told him I did not have it and left. A week later, I scheduled a second opinion with a different dental office (which I will not name). The second dentist looked at my gums and said "You're fine. I don't see any evidence of gum disease." "So you disagree with my previous dentist?" "Yes. May I ask who was your previous dentist?" "Aspen Dental." "Oh... yeah we get that a lot." "Huh?" "Their patients come here all the time asking for a second opinion. Aspen Dental always wants to give everyone a deep cleaning for some reason. By the way, we wouldn't charge $3000 for that here. It's more like $1500." I’m very glad I got a second opinion, and I strongly recommend doing the same before agreeing to any costly treatment here.

Negative experience: I had drove two hours yesterday for an appointment for a root canal. Was told the took my insurance through calling my insurance company. Waited 20 minutes just to be told they can only do root canal’s on aspen dental patients

Fantastic experience: DA Rose and Dr Z made me feel comfortable. Cool and friendly place

Fantastic experience: Dr. Z was extremely patient and explained everything thoroughly, the procedure was an extraction, it was quick and easy and she was extremely considerate of me and my needs. Mercedes was also excellent! She made sure I was taken care of and answered all my questions on the way out. I cannot recommend them enough!

Fantastic experience: Amber was amazing! Made me feel at ease. Very personable and thorough at the appointment.

Fantastic experience: Had a fabulous experience..The first stage going in was rocky but thanks to Dr. B, Dr. Z, Amber and Joe I am entering my second stage to A Perfect Smile. Chikh also did well with arranging my finances and appointments with ease. The music and diversity are a VIiBbE!!!

Fantastic experience: The team was wonderful!! All of them very attentive and genuinely committed to helping me find a treatment plan that fit my needs and budget. Special thanks to Rose !! for her kindness and care throughout the process.

Fantastic experience: Today I went to the clinic because I had horrible tooth pain. I called ahead and James was super kind—he explained that I needed a full exam in order to get an accurate diagnosis. They ended up taking several X-rays, and then Rose walked me through what was going on, what needed to be prioritized, and was really understanding about the fact that you can’t always get everything done at once. After everything was explained clearly, Dr. Z came in and helped relieve the pain that was killing me. I honestly really recommend this place. I don’t usually go to big corporate offices, but this team really showed me they care about the human being sitting in front of them. They felt like a real team.

Fantastic experience: After alligning my teeth, my teeth can be cleaned better than before and my biting feels much better! Staffs are pretty nice.

Fantastic experience: My experience here has been great. When I walk in the staff greet me by my name which I was surprised because I haven’t experienced this in any other of the dental offices before and tracia was real knowledgeable and friendly during my visit

Fantastic experience: Absolutely wonderful experience at Aspen Dental in Ypsilanti! I just had my fillings done, along with X-rays and photos taken for clear aligners, and I couldn't be more impressed with the care and professionalism I received from the entire team. A special shoutout to the amazing dental assistants: Mercedes, Tracia, Amber Rose, and Ameesha. They were not only friendly and attentive, but also incredibly knowledgeable and made me feel completely at ease throughout the entire process. From the moment I walked in, they made sure I understood every step of the procedure, answered all my questions, and were so gentle during the treatments. The office was spotless, and the staff truly goes above and beyond to make your visit comfortable and stress-free. I felt completely confident in their hands, and the whole experience was as smooth as could be. Thank you, Mercedes, Tracia, Amber Rose, and Ameesha for making this visit so great! Highly recommend Aspen Dental Ypsilanti for anyone looking for top-notch dental care!

Negative experience: Hopefully i can save someone alot of money and headaches. Dont go to this dentist. Iv been multiple times now(only because they lock you into a care credit card) only to be neglected left alone in a back room for sometime 20-45 minutes at a time.Not to mention the inexperienced staff its almost as if they know as much as me the patient. Complete lack a direction on the staff part, overbooked always making me feel as if the dentist making my visits 2-5 hours on adverage. Go anywhere else please.

Fantastic experience: Lauri was kind and very professional. She made me feel comfortable and explained each step very well which made for a fast and efficient cleaning.

Fantastic experience: Lauri and Dr. Cheek were absolutely amazing! Along with the other staff at Aspen Dental, had one of the best experiences and will definitely be coming back for my check ups in the future!

Fantastic experience: Very informative. Took the time to go over all of the testing and allowed room for discussion when deciding treatment plan.

Fantastic experience: The staff here are extremely caring. I have high anxiety going to the dentist and they calmed my fears and didn't make me feel bad for my neglected teeth. Cheikh at the desk explained everything very well and was very friendly . I would definitely recommend Aspen Dental to anyone.

Fantastic experience: Amber and Joe are great at the jobs going above in there customer service. I would definitely recommend you'd come for your dental needs

Fantastic experience: I had a great experience at Aspen Dental in Ypsilanti! The whole team was friendly and professional, and Tracia, the dental assistant, made me feel so comfortable during my visit. She was kind, gentle, and explained everything clearly. You can tell she really cares about her patients. I highly recommend coming here if you’re looking for quality care and a welcoming atmosphere!

Fantastic experience: Amber was really nice and helpful she also said that I smelled good and see liked my cologne

Fantastic experience: I just came in for sore spots from my dentures and Tracia was my dental assistant and helped me. I wasn’t in for that long and got the adjustments I needed. Thank you so much for helping me(:

Fantastic experience: Dr. Z and assistant Tracia made the unpleasant business of tooth pulling as pleasant as possible. The procedure was painless, and my recovery has been as good as could be expected.

Fantastic experience: Every appointment I've came in for has been a 5 star!!!!! from walking in to leaving. Never had a dental experience like I have had here at this location. I literally drive 40 min to my dental visits and not a complaint in sight! Thank you Aspen, truly. The dentist is so sweet and Tracia my dental assistant is so friendly and helpful throughout my visits. Thank you!!

Fantastic experience: Amber was friendly and warm as well as totally professional in her dental treatment. I would request that she be my dental assistant.

Fantastic experience: ASPEN DENTAL HAS BEEN AMAZING, MY FAVORITE DWNTAL OFFICE FOR TREATMWNT. THE WHOLE STAFF IS FRENDLY! TRACIA MY DENTAL ASSISTANT HELPED ME WITH MY SCAN TODAY AND ILL BE GERTING A BETTER PARTIAL IN JUST 1-2 WEEKS!

Fantastic experience: Great experience! Tracia was very knowledgeable, helpful, and mindful throughout my appointment and I appreciate her! She was patient with me and answered any questions I had with ease.

Fantastic experience: Very peaceful pain free environment. I had a lower wisdom tooth pulled and it went soooo well. I am so proud to have found a dentist that cares about my comfort and medical needs! Thank you Mercedes and DR Z was amazing!!! I am very relived!

Fantastic experience: I had an excellent experience at Aspen Dental in Ypsilanti, thanks to the outstanding care provided by Mercedes. From the moment I arrived, Mercedes was professional, friendly, and went out of her way to make me feel comfortable.

Fantastic experience: Mercedes was very knowledgeable, gentle, and made me feel comfortable during my appointments. She was so friendly and helpful. I highly recommend coming to aspen dental

Fantastic experience: I went this week. I was in terrible pain because my gums were swollen due to pregnancy. They patiently explained the complications of gum disease during pregnancy and helped me find the best solution. They explained everything in detail regarding periodontal treatments. Rose and Dr. Z were truly amazing and very thorough with their cleanings. I would definitely go back.

Fantastic experience: I recently visited there and I couldn’t be more pleased with the care I received. I was really worried about misunderstandings, but luckily, the assistant Rose was incredibly kind and patient. She helped me understand everything clearly, from the dental treatment plan to the pricing. Her explanations were thorough, honest, and easy to follow. The clinic itself is clean, welcoming, and well-organized. All of the staff were professional and caring. I felt comfortable and confident in every step of my visit. I 100% recommend.

Fantastic experience: Great experience at Aspen. Rose was amazing, very attentive, caring, and always willing to help. truly dedicate to her work. Thank you Ro.

Fantastic experience: I booked an appointment for an issue that had been bothering me for a couple of weeks. The attention was excellent and the treatment was very pleasant, thanks to Rosario, who made me feel very comfortable from the first minute. 10/10.

Fantastic experience: Visiting the dentist is always a nightmare for me, but this time was surprisingly better than usual. I have to say, Rose was fantastic at keeping my nerves in check.

Fantastic experience: I had an emergency in a tooth and I went to Aspen, they didn't have time but Dr. Rose attended me and was very careful, kind and managed to solve my tooth. I'm very grateful

Negative experience: I would give zero stars if that was possible. Made an appointment for "just a cleaning". I was there for 3 hours and 10 minutes and hadn't gotten the cleaning yet. They tried to sell me on lots of other things, but couldn't seem to get around to doing the cleaning even though I saw 5 different staff members in that 3 hours and 10 minutes. Spent 2 hours of that time just waiting around... Finally left because I had an another appointment to get to. Worst customer service ever. Still need to get a cleaning somewhere else.

Fantastic experience: They were comprehensive with my care. From the minute I signed into the appointment they were helpful , answered my questions. I will definitely continue my services with them and recommend others to use their services.

Negative experience: I’ve had repeated issues with Aspen Dental, but the Ypsilanti office was the worst. The staff member repeatedly spoke over me, denied what I said, and when I tried to clarify my notes against their records, she insisted I was wrong. I know medical gaslighting is a problem. She was so rude to me to the point I had to ask “what is wrong, why won’t you let me speak?” When I became frustrated and pleaded to be heard in a way that wasn’t deemed as “the perfect patient role” she told me to “call back when you have some emotional intelligence” and hung up on me. I was in pain and simply wanted help, but instead I was dismissed and denied service. While I regret the word I used to plead with hearing me, it came after repeated experiences of not being listened to. I don’t think it is emotionally intelligent to treat people poorly until they have to beg you to listen because they are in pain. I don’t think it’s emotionally intelligent to make a patient or person cry because of the way you’re treating them. Across multiple Aspen Dental offices, I’ve also faced billing issues, inaccurate records, and poor follow-up. Communication is inconsistent, and patients deserve better care and empathy than what I’ve received here. I truly hope whoever I spoke to was just having a bad day and they don’t treat people here regularly like this. I feel as if they make patients too scared to advocate for themselves and walk all over you. There is some shady practices here and I honestly don’t think there is any genuine patient support. I’ve never experienced such rudeness and lack of care from staff or a company before. Unfortunately they are a predatory company that lies about “regional manager” help, what their care will entail, surprise costs, and refunds. I’m out of thousands and in pain because no one will help me.

Fantastic experience: 100% recommend. The staff here is amazing! I have some issues with anxiety and they are wonderful with me and my shenanigans.

Fantastic experience: Aspen Dental was amazing today! All of the staff was incredibly kind and generous. I have always hated going to the dentist but these guys made my visit so pleasant that I'm actually looking forward to returning! Thanks Aspen staff!