Westgate Dental
Westgate Dental is a family friendly general dental office, conveniently located in Westgate Shopping Center. We are here to meet your dental needs be it a check-up, cleaning or emergency.
Schedule an appointment to get the experience you deserve.
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-17h
- wednesday: 9h-18h
- thursday: 9h-17h
- friday: 8h-15h
- saturday: (closed)
Photos of Westgate Dental
Our comment from Best Dentists Club about Westgate Dental:
Westgate Dental is an exceptional dental practice that is dedicated to providing top-notch care in a friendly and welcoming environment. Patients frequently highlight the professionalism and kindness of the staff, including Dr. Desai and her team, who are known for their thoroughness and ability to make every visit as comfortable as possible. Many have expressed gratitude for the office's ability to accommodate urgent appointments, often noting that they were seen promptly, even for emergencies.
Visitors appreciate the atmosphere which is nurturing, making it especially suitable for those with dental anxiety. The team goes above and beyond to ensure that patients feel at ease, often receiving compliments for their gentle approach and clear communication about procedures. The presence of Buddy, the office service dog, adds an extra layer of comfort to the experience!
Moreover, patients report satisfying dental care experiences, with many stating that treatments, from cleanings to fillings and extractions, were completed swiftly and painlessly. Many families have chosen Westgate Dental as their dental home, citing the consistent positive experiences over multiple visits.
Key strengths of Westgate Dental:
- Professional, friendly, and patient-centered staff
- Effective communication and transparency about procedures and costs
- Capability to handle dental emergencies efficiently
- Nurturing environment that makes it comfortable for patients of all ages
- Excellent care for patients with dental anxiety or unique needs
Overall, Westgate Dental is highly recommended for anyone in search of a reliable and compassionate dental practice.
Services and Treatments
Westgate Dental: Reviews
Fantastic experience: Jessica made my experience of getting a cleaning so painless and all of the staff does a very professional job here!
Fantastic experience: Was in a world of pain, they got me in quickly and dealt with the issue. As someone who doesn't look forward to the dentist, Westgate Dental may have changed that with this experience.
Hello Aric, we were glad to assist you in your emergency. Thank you for putting your trust in us, we look forward to serve you in future and thanks a ton for your review.
Positive experience: I think you should get a receipt of service and what your remaining balance is ,a paper receipt for your records so I know how my money and insurance is being used
Fantastic experience: My two-year-old granddaughter had an amazing experience at her first dentist visit. They were so patient, kind, and made her feel completely comfortable. We are so grateful for such a wonderful team!
Hello Ashonte, we understand that it gets little tricky sometimes with young children but rest assured, we would always do our best to make our patient as comfortable as possible. We look forward to serve you in future.
Fantastic experience: So happy I went with Westgate when I was finding a new local dentist! Dr. Jasmine and Jess relieved all my anxiety I had. I felt that I was in good hands here!
Fantastic experience: Best dentist ever, truly. Great balance of real world solutions and top notch care. Both Dr. Kaur and Dr. Desai are knowledgeable and compassionate and great at restoration work. I don’t feel like I’m being sold to or overcharged while getting the best quality care with every single person there from reception to chair. Great for those with different abilities/fear of dentistry. Special shoutouts to Ashley for her warmth and patience on the phone and in person, Katie for her attention to detail and precision with fittings and solutions for hygiene, Beth as the billing and insurance whiz on your side, and Dawn for the chillest cleaning I have ever received- the only time I’ve ever dosed off during dental work! Seriously, this team is the best- and keep things calm and painless. They even have a service dog, Buddy!
Thank you, Alaina, for your kind words and great review, we value you and all our customers. We are happy to have you as our patient and look forward to serve you in future.
Fantastic experience: Best professional staff I have ever had in a dentist office thank you
Thank you, Michelle, for your kind words and review. We look forward to serving you in future.
Negative experience: Specifically made an appointment to get a filling done since previous filling fell out. All that was done at the appointment was an x ray. I was there for over an hour just to get 1 x ray of the tooth and was told I have to schedule a second appointment to have the filling filled because they didn’t have enough time to fill it. Irritated because on the call when I scheduled the appointment I had already told them the filling came out so why wasn’t my appointment booked for an appropriate time slot for a filling to be completed. I was there for over an hour, which is more than enough time for 1 x ray and a filling to be done. I’m not sure if this was so they could bill me for two separate appointments and get more money or what. This was my first time going here and a terrible first impression. I do not recommend this place and will not be going back to them to have the filling done and will be going elsewhere.
Thank you for sharing your experience. We’re truly sorry to hear that your first visit with us left you feeling frustrated and disappointed. That is never the experience we want for our patients.
Regarding the filling that came out, as it was not originally completed at our practice, we are unable to guarantee work that has been done elsewhere without first carrying out a full assessment. Even when a patient advises that a filling has fallen out, we are clinically required to examine the tooth and take any necessary X-rays before proceeding, to ensure there are no underlying issues such as decay, fracture, or infection that could affect treatment.
When you booked the appointment, we scheduled you to be seen for an examination with the understanding that treatment may not always be possible on the same day. While we absolutely aim to provide same-day treatment whenever time allows, emergency and assessment appointments are structured primarily to evaluate the problem safely and thoroughly first. Unfortunately, depending on clinical findings and the schedule that day, we are not always able to proceed immediately with the filling itself.
We also want to clearly address your concern regarding billing. There is no financial advantage to us in asking a patient to return for additional visits — insurance companies do not pay more simply because appointments are split. Treatment scheduling is based solely on clinical need, time allocation, and ensuring care is delivered properly and safely.
We are genuinely sorry that this was your first impression of our practice. If you would be open to it, we would welcome the opportunity to speak with you directly to address your concerns further.
Fantastic experience: By far best dental experience ive had
Thank you Emma
Fantastic experience: Dr.Jasmine and the staff were very kind and professional. I would definitely return for future treatment.
Fantastic experience: Very nice people. Thanks guys and great job on pulling my teeth.
Fantastic experience: Team at Westgate Dental goes above and beyond of service they provide. My entire family have started going to Westgate Dental. Starting from front desk to techs to Dr. Desai, I am pleased with experience I had. Also Dr. Desai is very involved in each time I visited. She personally follow up of what is being treated/getting care for and discuss with me and advise techs. Also to add this, my observation was across multiple visits, each time very positive experience and not just one visit experience. If anyone looking for a good, honest and reliable dental place, then its Westgate DentaI highly recommend.
Fantastic experience: Everyone is always very friendly when I go in and very understanding if I am nervous about a procedure. I really appreciate their kindness and caring.
Fantastic experience: Westgate dental care is amazing. After years of avoiding the dentist, they reassured me and didn't judge me. Their concern made it easier to come back regularly, and I feel comfortable now without gas.
Thank you Jane! It’s been so awesome to be part of your journey and see you overcome the fear, so happy for you, so proud of you. See you next time.
Fantastic experience: I love this dental office! From Beth on the phone to Jess the dental hygienist, I feel nothing but good care and true kindness. No hidden fees and up-front honesty!! I recommend this dental office to anyone looking for wonderful treatment!
Negative experience: Good dental care. The problem is that they are always trying to sell Invisalign to every client. The hygienist is always thorough and caring, but I have to wonder which recommendations are up sells and which are valid.
Fantastic experience: Friendly and efficient staff. Very knowledgeable with state of the art equipment and practice. No wait time for me. Highly recommend Westgate Dental.
Fantastic experience: Had a great experience at Westgate Dental! A close friend of mine referred me there today, and I got a call with an appointment the same day! Due to a cancellation, but still awesome they fit me in so quickly. The staff was super friendly, and the dental hygienist & dentist were amazing and very knowledgeable. Definitely recommend coming here for dental care!
Fantastic experience: I really appreciate the great dental care and billing department service of this place. Everyone is professional and nice from the dentists to the hygienists. Five stars.
Fantastic experience: Very nice staff. Thorough in their work
Fantastic experience: My dental hygienist was great? Efficient, and gentle. I love her technique. Highly recommend!
Fantastic experience: My hygienist was the best I’ve ever had.
Fantastic experience: I appreciated how quickly the office was able to see me on short notice. They did a great job on my filling, it was quick and pain free. Would highly recommend!
Fantastic experience: This place is SO wonderful! Vickie did my cleaning & was FABULOUS!!!
Negative experience: I am posting from my anonymous Google account because I don't want to have a conversation about my experience, I just want to make sure it is known. First of all, I had to wait an hour past my appointment time and I spent a total of around 3-4 hours at this place, which I certainly did not actually have time for as I had anticipated an average checkup appointment. I don't know if that's typical, but that alone made me not want to come back. Also, make sure you're absolutely clear on what is or is not covered by your insurance before you agree to any treatment at this practice. Additionally, I would recommend getting a second opinion for any procedures they indicate that you need. Without giving identifying information, going to a second dentist saved me at least $3k, as the procedures they identified as urgent were completely unnecessary and they did not accept my insurance. I felt really pressured to make decisions and schedule appointments as quickly as possible. The whole experience left a really bad taste in my mouth.
Hello there. I am sorry to hear what you have experienced. But what you are describing does not match with our “care philosophy” for the practice. Did you mean to write this review for this practice?
Fantastic experience: Rose was amazing and very professional — it was really reassuring to put my teeth in her hands. I’m terrified of dentists, but she helped me overcome that trauma.
Fantastic experience: Nice polite, friendly staff, they care about your concerns and actually discuss your dental decisions based on what best for you.
Fantastic experience: The staff there are very professional, friendly, super care about their patients and will do anything they could to help. They went out of their way to fit me in their full schedule. Always had a great experience with everyone, never disappointed. Definitely recommend to anyone. Thank you Westgate Dental ❤️❤️❤️❤️❤️❤️❤️❤️❤️
Fantastic experience: Dr. Desai has always been our number one choice when it comes to any dental needs for our family. She is stellar dentist who is thorough, candid, knowledgeable and very approachable. Our whole family has been her patient for the last 6 plus years and we always have excellent experience. She and her staff has always amazed us with their thoughtfulness, genuineness and expertise. I have referred many friends and their families over years to her and all of them had superlative experience. Shumaila and Khalid
Thank you Shumaila and Khalid for all the trust, feedback and referrals over the years. We love seeing you and your family. We appreciate you taking the time out to share it on this plsfSee you next time.
Fantastic experience: Dr Desai did a great job fixing my chipped front tooth. Nice staff!
Fantastic experience: From the pre-appointment communication, to in-office customer service, to professionalism, to quality, Westgate Dental is absolutely a wonderful place to trust with your oral health. I am always very apprehensive and dubious when it comes to trying new offices and medical professionals, but I am nothing but thrilled to have found Westgate Dental and would highly recommend to all.
Thank you Meri for taking the time to share your experience at Westgate dental. We strive to give the best experience at every step of the way to achieve healthy and beautiful smile that out patients are proud of.
Fantastic experience: Had to have three wisdom teeth extracted on March 25th. Dr. Bhide and Katie took what would have been am extremely stressful situation and made it as calming and peaceful as possible. Their skilled work let me be in and out quickly with extremely minimal healing time afterwards. Coached on best pain management and diet for allowing uninterrupted healing, it was a dentist appointment that was heads above any other I've had
Fantastic experience: The staff at Westgate Dental is so great. They’re friendly yet know their stuff. I’ve never been to a dentist that is as thorough as Dr. Desai. She is very personable and caring. I was a little ashamed to tell her that I didn’t floss often. I brush my teeth 2-4 times a day, so I decided that was enough. Dr. Desai kindly talked to me about the importance of flossing - not just that it’s important but all of the reasons why. I now floss every night as a part of my bedtime routine (my appointment was about 2 months ago). That’s a win in my book! Wonderful dentist. Wonderful staff all around. I highly recommend them.
Fantastic experience: Everyone there was very nice and welcoming. And the Doc is great and explains things very good. Glad to be a new patient here.
Fantastic experience: These ladies were excellent! I felt no pain! I got my appointment yesterday and I feel great today!
Fantastic experience: I had been searching for my perfect hygienist, and I finally found her – Dawn at Westgate Dental! I used to get close to panic attacks just thinking about going to the dentist, but now everything feels completely different. Dawn truly changed the way I see dental visits! She is so kind, gentle, and makes sure you never feel any pain. Absolutely wonderful! I’m beyond happy to be a patient at this amazing clinic, and from now on I only want to see her. A hundred stars out of five for Dawn and Westgate Dental – thank you!
Fantastic experience: Took me in one hour of call for emergency-pain. Prescribed antibiotics immediately and arranged extraction for the next day to allow antibiotics to reduce swelling and pain I wouldn’t go anywhere else. Dr. Desai is fabulous.
Fantastic experience: I just had a wisdom tooth extracted and the experience was so smooth. The staff is awesome-everyone is so friendly and welcoming. Definitely recommend!
Fantastic experience: They were able to extract two teeth same day for me and when I went back for a checkup and cleaning the staff were all great. Shout out to Jessica the tech that did my cleaning. She was friendly, very helpful and told me what she was doing and why every step of the way. I would highly recommend this place and to anyone seeking a reputable dentist.
Fantastic experience: The woman at the counter was very nice! She even let me pet the office service dog (Buddy). They were able to get me in early, and were very thorough with my teeth. The doctor was understanding when it came to my fear of needles and even allowed me to schedule a second appointment for my fillings.
Fantastic experience: Wonderful dental care and teamwork! Friendly staff all around, and they took the time to review the cost estimate (and my portion) for the treatment up front. Thank you!
Fantastic experience: I have received the highest of professional care from everyone at Westgate Dental Clinic. They are always friendly, kind and courteous. I would recommend them to anyone.
Fantastic experience: I'm kinda new to Westgate Dental, although so far I feel good about them. They take enough time in the appointment so that I don't feel like they're in a hurry to get me out the door. Also, I feel like the dentist is taking great care in replacing my dentures. It's a lot better than the last place I use to go to. Here they make you feel important, and respected. I highly recommend coming to Westgate Dental *Update* 8/12/24 Got a peek at what my new dentures are going to look and feel like. They look great, and more natural than what I currently have. I'm so excited. Will update again when I get them. *Update* 5/27/25 I forgot to update that my dentures are an amazing fit and look good too. I had an appointment today to do a filling, see my gums had recieded on this tooth and made it sensitive. I have partial lower dentures as well, and attaches to this tooth. Anyway, When Dr. Bhide came in, he leaned back to educate me on why he thought that the filling was really unnecessary, explained why he felt that way, and left it to me to decide. I decided not to do the filling. I respect his opinion and felt that he is an honorable and fair person. I still love Westgate Dental. They are good at what they do, believe me
Fantastic experience: Everyone everyone is so nicely Helping things happen smoothly. Thank you Ashley for making an appointment! Dr Bhide is so professional and Ms Shamiyah is so patient with me.
Fantastic experience: The dentist was so kind and patiently helped out with my 4 year old. He let him play with the tools and helped him feel comfortable! Wonderful job :)
Fantastic experience: Everyone was super friendly and professional. Shout out to Sylvie for being very attentive and pleasant. Edit to add that both dentists I have seen so far have been very pleasant and thorough.
Fantastic experience: The staff is incredibly friendly, professional, and made me feel comfortable from the moment I walked in. Everything was clean, efficient, and pain-free. Easily a 5-star experience!
Fantastic experience: The staff are very kind and it was a relaxing environment. They gave professional guidance and provided an estimate for future work. Their actions meant everything. Thank you for being kind and welcoming. I look forward to seeing you soon. P.S. It was nice to meet Buddy too!
Fantastic experience: The best bed side manner in the buissness. They make you're visit feel at ease when they work on you . The anxiety of just being at the dentist is a thing of the past at Westgate. I recommend this buissness to any one who needs dental work
Fantastic experience: Absolutely fantastic experience top-to-bottom at Westgate Dental! I relocated to Ann Arbor last year and was dragging my feet on finding a new local dentist, but when I was suddenly experiencing pain about a week before leaving for a big vacation, I knew I had to do something. Westgate Dental was able to get me in the very next morning. After determining I needed a root canal, Dr. Bhide was able to perform it right then and there and make sure I was squared away with a fixed tooth and a temp filling before my big trip, which was such a relief! The process was painless and Dr. Bhide was super detail-oriented and ensured I was comfortable and informed every step of the way. After returning from my trip, I was fitted for a crown and Stacy at the front desk even reached out to let me know there was a cancellation for a cleaning on the same day so I didn't have to come back for that. Everyone in the office is so nice and professional, and I am so pleased to have found Westgate Dental as my new dentist here in A2. Would recommend to anyone!
Fantastic experience: A Life-Changing Experience at Westgate Dental! I first came to Westgate Dental a few years ago in a moment of crisis—I had an emergency tooth extraction just before heading off on a West Coast vacation. Dr. Desai and the amazing team at Westgate Dental went above and beyond to make sure I was taken care of quickly and comfortably. Their kindness, expertise, and efficiency turned what could have been a stressful experience into one of relief and gratitude. Since then, I’ve entrusted Westgate Dental with my long-term dental care, including Invisalign treatment. The results have been nothing short of life-changing. Not only has my smile been transformed, but the restorative care I’ve received has also had a profound impact on my overall health. Thanks to their expertise, my dental health has improved dramatically—and even more incredibly, my sleep apnea has been eliminated. The difference this has made in my daily life is immeasurable, and I truly can’t thank them enough. Dr. Desai is an outstanding dentist who combines skill, compassion, and a genuine dedication to patient well-being. The entire staff is friendly, professional, and always makes me feel comfortable and valued as a patient. And of course, no visit to Westgate Dental would be complete without a special mention of Buddy the dog, whose calming presence makes every appointment even better! I can’t recommend Westgate Dental enough. If you’re looking for top-notch dental care with a team that genuinely cares about your health and happiness, this is the place to go. Thank you, Dr. Desai and everyone at Westgate Dental, for the incredible care and for truly changing my life!
Fantastic experience: OUTSTANDING service! I have never experienced doctors or staff being so warm and welcoming, along with being highly skilled! Doctor Sofi, Doctor Destin, Stacy and Katie specifically are who I encountered. Minimal pain and I really think I got the best dental care of my life!
Fantastic experience: I had the most positive dental experience I've ever had at this location with Dr Pranav Bhide. I have some dental anxiety and he and his student/assistant made me feel so safe and comfortable I almost fell asleep during my 3 fillings.
Fantastic experience: I love Westgate Dental! Everybody who works here is so kind and welcoming, and they happily soothed my health anxiety. They got an impacted wisdom tooth out super quickly and easily — I think the extraction itself took all of two minutes! So thankful for this team.
Fantastic experience: Great place. Great staff. Very friendly and helpful. Very pleased with the work done. I went in a little nervous because of the work I needed done but they took care of it and it came out better than I thought. Highly recommend. Thank you
Fantastic experience: Absolutely love this dental office. I came in for an emergency dental visit & cleaning. Both were fast appointments and they took excellent care of me! My husband also had multiple extractions here as well and it was quick and painless for him. I appreciate how kind the entire staff is right from the receptionist, dental assist to the dentist himself. Special shout out to Dr. Bidhe. He is very soft spoken and compassionate and this helped me relax and trust the process. Highly recommend coming here as you will be in good hands!
Fantastic experience: Best experience at a dentist by far. Dr Bhide is great. He keeps you informed as you go, as to what to expect and I appreciated that.
Fantastic experience: Love the entire practice. Experienced and “in the know” ~ the Doctor and staff are willing to educate the patients and take the time to explain new and innovative treatments. I drive 2 1/2 hours (one way) just to be seen here. Do your smile a favor, book a check-up, you won’t be sorry.
Fantastic experience: It was great working with Dr. Bhide and the entire staff at Westgate Dental. They explained the steps in the procedure along with the timeline. Dr. Bhide was very gentle and caring throughout the procedure to remove and replace the bridge.
Fantastic experience: I had a dental emergency and this dentist was able to get me in immediately. I had never been there before and in my experience that is an extremely difficult thing to find. When I went there in the morning they were extremely professional and took care of everything I needed, including two tooth extractions. They did this with no notice. In my book that makes them heroes. I have decided to continue with them as my primary dentist from here on out.
Fantastic experience: I found Westgate Dental through a recommendation for my emergency dental situation. I was in need of an extraction for 3 wisdom teeth and was immediately given an appointment for the next day. The receptionists and my hygienist, Em, were all beyond kind and helpful! My dentist, Dr. Bhide was able to fit me into his schedule very quickly, and was great at explaining the procedure and post-op care, while calming my anxiety. I’m very grateful to have found their practice, as this was definitely one of the best dental experiences I’ve ever had!
Fantastic experience: Most wonderful people I ever seen in dentistry. Professional excellent hard working ready to put a smile on your face, that you can be proud of. Except most of the insurances and also have payment plans doctor is amazing very professional hardworking resilient and gets to the root of the problem and fixes it for lifetime. Dedicated honest motivated focused determined in their work excellent services I highly recommend them to everybody especially people that have major and minor problems. I trust them I believe in them and they do amazing job. They're absolutely right about this logo lifetime smile you really do get a smile at the end of your visit. God bless them amen.
Fantastic experience: I came in for a tooth extraction with no insurance and they worked with me to make the process quick, easy, and painless. Dr. Bhide did a wonderful job and was very kind, explaining everything very clearly throughout the whole experience. I would definitely recommend them for dental services and will be returning. :)
Fantastic experience: Westgate Dental is wonderful! I have severe dental anxiety. From the the first phone call, through the whole appointment to the checkout process, they made me feel like I was a friend. I will definitely be back for all my dental needs. I want to thank everyone at Westgate Dental for making me feel so comfortable.
Fantastic experience: Hello, My name is Rachel Holmes. During my last appointment, I was treated like a Queen. The Dental Assistant Jess did a FANTASTIC JOB! It was the best dental experience I have ever had in my life. I recommend going to Westgate Dental for all your dental needs. The staff is inviting and friendly too.
Thank you Rachel for taking time to write this review! As your hygienist it makes me happy that I was able to make your experience with us so memorable.. I look forward to seeing you at your next appt.. Jessica K
Fantastic experience: Everyone is always very nice and informative. When doing dental work they make sure you're comfortable and they always thoroughly check the work when finished. I am very happy with the 4 visits and the work that has been done so far. I don't usually leave reviews but if anyone is looking for a dentist in the Ann Arbor area I would highly recommend checking out WestGate Dental! I am very thankful!
Fantastic experience: Root canal was required, was given number of services to make appointment. Called while in office with service stating I could be seen the following month. Conversation was overheard by staff and they said they would call the service to explain circumstances. I was seen by the referred office two days later. Truly pleased with the outcome and assistance. Very pleasant office staff, dentist thoroughly explained the process why implants were not needed. Within three weeks I was fully completed with services.
We are very pleased to hear that you enjoyed your experience at Westgate Dental. We thrive to give the best possible care for our patients. Thank you we’re looking forward to seeing you next time.
Negative experience: My intent with this review is to remind people to get second opinions and to take time when considering an intensive and expensive procedure. My experiences with this dental group are full of unfortunate incidents. I am a strict twice-per-year cleaning and exam person, and my previous dentist saw me in the summer of 2023. Six months later, when I became a new patient and came in for my first appointment at Westgate Dental, I was scheduled for many fillings, top and bottom, left and right. When the fillings were completed, 2 of them fell out within 48 hours. A third filling fell out two weeks later. A fourth filling fell out 3 weeks after that. I attribute this to the poor communication between the dentist and the dental assistant. When “air” was asked for, water was provided, and vice versa. When “bond” was asked for, “composite” was provided, and vice versa. Meanwhile, I was told I needed a night guard and I scheduled an appointment to come in for a fitting. When I came in for said appointment, I was told that instead of the night guard, I needed Invisalign treatment, a $5,000 procedure. I trusted the dentist to treat me with necessary procedures, so I signed the contract and handed over the first payment. Over the course of the next 3-4 weeks, I researched more thoroughly by talking to several (3) other dental professionals and found that the Invisalign was not absolutely necessary. By the time I was able to discover this new information, the aligners were already waiting for me and I was on the hook to pay for those aligners. I believe I was pushed into treatment that was not necessary. I believe I was lied to for Westgate Dental’s financial gain. I take responsibility for entering into the procedure immediately following the dentist’s advice instead of taking time to consider whether or not to get the prescribed treatment; however, I believe coercion is used at Westgate Dental, and the concept of a second or third opinion or time to consider was never presented. My child also has a negative history with this dental practice, with similar scare tactics used on them. Fair warning… 1. Get second opinions 2. Take your time
Dear Patient,
At Westgate Dental, we are committed to providing exceptional and comprehensive care to all our patients. We pride ourselves on staying at the forefront of dental technology and continuously updating our knowledge through ongoing education. This ensures that every patient's experience is as informed and effective as possible.
Regarding the communication issue you mentioned, we acknowledge the unfortunate incident that occurred in our office. We take full responsibility for this oversight, and upon bringing it to our attention, your concerns were promptly addressed. The necessary work was redone at no additional cost and with the utmost care.
Regarding the treatment plan discussed, we thoroughly explained its necessity, potential consequences of delaying treatment, and the proposed solution before any commitment was made. All your questions were answered to the best of our knowledge, and you proceeded with the treatment by initiating the process with a partial payment.
It's important to note that there was no indication of hesitation or request for a second opinion from your end during your visit. Subsequently, almost two months after initiating treatment, you sought a second opinion, which corroborated our diagnosis and recommendation. Meanwhile, we had finished planning and customization of your treatment and necessary materials were manufactured.
We understand your concerns about feeling rushed into treatment and the importance of considering all options. However, had you expressed any doubt or desire for more time during or shortly after your visit, we would have gladly paused or terminated the process as per your preference.
We value your feedback and strive to learn from every interaction to improve our services. Thank you for bringing your experience to our attention, and we remain committed to ensuring the best possible care for all our patients.
Best regards,
Westgate Dental
Fantastic experience: I feel so comfortable going here! They all are so nice! I am usually scared of Dentist. But not here! I highly recommend WestGate Dental to anyone. They do a good job cleaning, and the Dentist there are amazing too!
We are very pleased that you have gotten over your fear of the dentist and that we were able to provide a comfortable environment for your dental needs.Looking forward to seeing you next time at Westgate Dental.
Fantastic experience: Had a great first experience with a dental exam and cleaning. Had a wonderful experience with the second appointment with work on my older fillings. Would totally recommend! After that I had a bridge etc…. Always 5 stars!!
Thank you for sharing you experience at Westgate. We greatly appreciate it.
Fantastic experience: Awesome dental experience. Staff is experienced and very friendly. Dr. Desai listened to my concerns and addressed them in a timely matter. I highly recommend this office, especially if you have any dental anxiety or fears from a past experience. They make you feel comfortable and offer nitrous oxide to help you relax and get through your dental procedures if needed.
Fantastic experience: My experiences with Westgate Dental have been very positive. Their highly qualified and skilled dentists are very thorough, and they take time to explain procedures and answer questions candidly. When you contact the practice or arrive in the office, the admin staff (especially Beth) are wonderful, kind and helpful. They are also very knowledgeable about dental insurance coverage and will figure out what out-of pocket expenses are involved and will always give a you a quote in writing. Their hygienists do excellent work, offer great oral cleaning tips, and other helpful information. I absolutely recommend trusting Westgate Dental with your dental care. - Kathleen
Fantastic experience: I’ve been a patient since day one and the care that Dr. Desai provides has not changed. Lori has been my favorite to work with besides Dr. Desai. Never had an insurance issue. 10/10
Fantastic experience: Friendly, professional, and easy to work with I’m always happy to come in for my appointments. They’re by far the best dental office I’ve personally visited.
Fantastic experience: Amazing. I have been scared of the dentist my entire life, so much so that I’ve neglected my dental care (in terms of cleanings, exams, etc.) I am a pretty complex patient and I am always treated with respect, kindness, and full explanations. They do such a good job of making me feel at ease and heard and remember my name and specific things regarding my care each time I’m here. They also are on top of updated information and take into account the whole picture of health to recommend and assess dental care. I’ve had a variety of procedures and no complaints throughout every step of the way. They are also so knowledgeable and thorough about insurance and insurance coverage which is honestly rare at any medical facility. Highly recommend and I wouldn’t hesitate to send someone here!
Positive experience: Update: I’m very pleased to say that after this review the clinic offered to fix the crown and cover my portion of the billing. Thank you! Although it’s a very friendly clinic I had a bad experience. I had a ‘permanent’ crown fit that fell out 4 times within 10 months. Nothing was done to help further secure the crown to the remaining tooth, they just glued it back in over and over. After the forth time I was offered a ‘discount’ to fix the problem and that was nearly what I paid at the start. $500 out of pocket after insurance. I wanted to support a woman owned and operated clinic but sadly the work I received was poor.
Fantastic experience: We’ve always been treated with kindness and respect by the employees here and brought back promptly to be seen without having to sit in the waiting area long. My son normally has dentist anxiety and he has always had a pleasant experience here as well.
Comfortable comprehensive care for the family is our goal. Thank you for your feedback Alina, we thrive on it. See you next time..
Fantastic experience: The trip here was amazing! It was my first time going to a dentist in a while and I was a little embarrassed going in, but the staff there made for a super comfortable environment. There was absolutely no judgement in the lapse of my dental care or how my teeth looked. The dentist was very honest and helpful in her answers. She addressed my concerns and teeth with diligence. The staff were also very intune with my insurance in what the final cost will be for future projects. Overall, great experience and, believe it or not, I actually look foward to returning to the dentist.
Fantastic experience: From the very beginning I felt such a warm welcome. Kaleigh was so sweet and kind to let me know everything from the beginning was going to be ok. Stacey was so kind. The hygienist, Ariana was wonderful and so gentle. The dentist Dr. Desai was so sweet and kind, I will definitely be back.
Fantastic experience: I have had multiple dental procedures performed by Dr. DeSai at Westgate Dental. She is very knowledgeable, explains things thoroughly, and gentle. I love the professionalism and courteousness of the entire staff, from the receptionist, to the office manager, dental assistant, dental hygienist and Dr DeSai. Top notch!!!
Fantastic experience: These people are amazing! The best dentist our family has ever been to. They help us make sense of billing and figure out how to make everything work, even with our pretty basic insurance. And of course, the care is excellent. Thank you Westgate Dental!
Negative experience: This place will regularly tell you your bill is X amount and than charge you more. They are deceptive in their billing practices. They will also threaten legal action against you if you don't agree to meet with them in person and change your feedback. I am pretty sure this is illegal.....despite how you word it. Complaints have been filed with the attorney generals office of MI, and the FTC. Nothing will probably come of it but this is all being documented. Take care!
Negative experience: This place has sketchy billing practices. Will regularly tell you things are "covered" and than insurance bounces back that only 50% is and you have to pay the rest out of pocket. Has happened more than once. This should PROBABLY be figured out prior to the appointment you would think. Maybe $400 over 2 separate appointments isn't a lot to other people in Ann Arbor but it is for me and my wife and I don't like unexpected bills. 0/5 would not recommend. EDIT: This god awful place sent me a follow up letter about this very feedback! They very passively aggressively threatened legal action if I didn't have a follow up conversation with them and change the feedback. There is actually laws against this. This is all being reported to the FTC. Thank you.
Hello David, I can understand the frustration, but we are equally surprised about how your insurance has processed the claim for one particular procedure. We verify insurances every time before patients appointment. We take pride on being 99% accurate on treatment estimates and insurance coverage. But this can only be done if Insurance give us all benefit information in detail, If they hide information, not only once but twice, we can’t give you accurate estimate. We value you as our patient, Please contact the office to resolve the issue.
Fantastic experience: As someone who has a lot of anxiety about dentists, this was one of the best experiences I’ve had in my 28 years of life. Everyone was super friendly and each person was very informative about what was going on, what to expect, showed me all my teeth scans and made sure I saw and understood what they see and what the treatment plan is moving forward. I will definitely be back, and highly recommend anyone considering checking them out to do it!
Thanks Lydia for taking the time out to write about your experience with us. Looking forward to seeing you next time..
Fantastic experience: Kaleigh, Katie and Dr. Desai were amazing for an emergency situation! Same day appointment, very kind and patient and I didn’t need a loan for the procedure! HIGHLY RECOMMEND WESTGATE DENTAL!
Thank you Seth for your valuable feedback and review. It was great meeting you and we are very happy to be able to help in dental emergency!
Fantastic experience: I am writing this review with much much gratitude for everyone at Westgate Dental - specifically the ones I met are Kaylee & Beth at the front desk, Adriana my hygienist and Dr. Desai. Let me tell you why. You see, I am one of many with gag reflex and have anxiety of going to the dentist. In 2015 I moved to a new job and city and life got crazy busy, covid and I knew I have been dodging the dentist for 8 years!!!! Mind you, I brush, floss, Listerine and oil pulling like crazy. But that is not a replacement for dental checkups and cleanings. This year, being new in town to be near family during a life transition, I finally took the courage and called them on Monday morning. Kaylee was so empathetic about my sharing and encouraged me to come in for a cleaning that same day. I said yes and followed through. You cannot know the relief as I progressed from the xrays to the cleanings (Adriana, very patient with the many rest stops I needed) and Dr. Desai giving me the good news that besides quite a few updates on fillings and a return appt for gum check, no major treatments were needed! I am writing such a detailed review because I know if you have dental anxiety and searching for a non-judgmental place, I understand your pain and I urge you to give Westgate Dental a call. Facing my fears this week was such a pivotal point for me. And you know what? It really was not bad. Thank you Westgate Dental Staff, you really helped me with this 8 year hurdle and I will stay on track this time. See you at my next appointment.
Thank you Kat for your amazing feedback. You are in a “judgement free zone” in our office and we are here to help. Looking forward to seeing you next time.
Fantastic experience: Great first time visit to Westgate dental. The staff is kind, warm, client focused. I had a very thorough exam, and a great cleaning. I’m happy to have found a new dentist in Ann Arbor.
Thank you Anthony for your feedback! It was a pleasure meeting you as well… see you next time!
Fantastic experience: Another great appointment at Westgate Dental yesterday. Final treatment in a series that has lasted over the past several months. As always, the staff is friendly and professional. Dr Desai gives the BEST shots around! My highest recommendation:"Easy and pain free". Ariana did a great job for me this morning. Once again, Dr. Desai chatted with me about additional dental work. She always gives me her professional opinion, leaving the decision to me, and does so in a friendly manner, without any undue pressure. It is very easy to talk to her about these things.
Thanks Scott! It’s always good to see you…
Fantastic experience: i cannot recommend Dr. Desai enough. she and my hygienist Lori provided one of the best dental experiences i have ever had. i have very sensitive teeth and frequent cavities. i had a filling fall out last night (done by a different dentist) and was able to get in to have it resolved this morning. it was the most painless filling i’ve ever had done, and Dr. Desai and Lori were quick, effective, friendly, and did a great job. i will be returning.
We are so glad we were able to give you the best possible experience Byrne! Thanks for taking the time out to write this review. see you next time
Fantastic experience: I always have a pleasant experience! The cleaning was swift yet thorough. The practice has a beautiful aesthetic. Even though I found out I have to come back for some fillings, I know they’ll take care of me.
Thank you shae! It was lovely to see you
Fantastic experience: Westgate Dental is a remarkable establishment all the way around, from greeting at the door to being prepped for my appointment. I was in town for a summer job and unfortunately my tooth broke. Westgate helped me get an appointment right away. Once Dr. Desai took a look at the situation she gave me the options and allowed me to make my decision and be comfortable with what I was able to do for the time being. I commend Dr. Desai and her associate because they made sure to keep me updated as the procedure was going on and that I was well taken care of during the tough and longer than normal procedure. Even with needing stitches and post-op care, the recovery and healing process was by far one of the least painful and smoother processes compared to previous dental procedures I've had back home. Even though I am not a local patient Westgate dental staff was very hospitable and resourceful. ~Your Long Distance Patient =]
Hi A! We are so happy to hear that you had the best possible experience. Confortable, convenient care that is pain free is in the core of our office values, and I am glad you experienced that. We wish you the best for future.
Fantastic experience: Westgate Dental is the best. Dr. Desai and the whole staff do great work and have treated me so well through the whole process of getting my dental health in order after years of not being proactive in doing so. They’re efficient and careful, and my two root canals and multiple fillings were all pain-free. I don’t have dental insurance, but they gave me a very accurate accounting of the overall cost of treatment from the start, and they’ve scheduled treatments in a way to reduce my costs. Fantastic experience.
Thank you so much Noah. Comfortable comprehensive care is at the core of our values. And it feels great hear that we are following it. See you at huge next visit.
Fantastic experience: I recently started going to Westgate Dental after my husband established care with them. The staff at Westgate Dental are so incredibly kind and understanding, as well as non-judgmental about the state of my teeth. They also were able to successfully extract all of my wisdom teeth in office so I did not have to be referred to an oral surgeon! If you are looking for a dental office that treats you like you’re family, Westgate Dental is the perfect office for you!
Thanks for your time and the five stars. Comfortable comprehensive care is core value of our office and I am glad we were able to successfully provide that to you! See you next time.
Fantastic experience: Dr. Desai and her team have been wonderful with my children, treating them with love and making them feel comfortable, even with wisdom tooth extraction. It's an excellent practice and I highly recommend Westgate Dental. Not to mention that they managed to see me for what I thought was a dental emergency with only 15 minutes notice. Absolutely the best dental practice around.
Thank you Alex for your glorious review! Comfortable Comprehensive Care is in center of our core value, and I am glad we are able to provide that to you and your children each time, we are here in to take care of you in your dental needs. See you next time..
Fantastic experience: Wonderful!! The hygienist was friendly, engaging, and gave a wonderful cleaning. Both she and the dentist were thorough, upbeat, and took the time to talk to me about my health and my life. Couldn’t recommend them enough!!
Thank you Charles for your raving five stars review. We appreciate it. It was great meeting you and we wish you the best for future.
Fantastic experience: I’ve been a client at Westgate for just about a year now, having received several cleanings and a small filling. They are punctual, professional, and most importantly they do a great job. Their employees seem to enjoy working there and are very friendly. I highly recommend this business!
Thank you Jordan. We love what we do and care for our patients in a right way. See you next time.
Fantastic experience: The entire staff was amazing, the office is amazing and I loved the videos while sitting in the chair. I had 2 broken molar's at the gum and I was really concerned. They got to work on me and the whole thing was basically pain free. I'm sitting on my couch at home now 4 hour's later and really don't need the Tylenol tonight... Thanks so much guys.See you again.
Thank you Jeff for your review. We are so glad we were able to help you in your need right away and in the most comfortable way possible. See you next time..
Fantastic experience: 10/10 highly recommend! Beth at the front desk is absolutely amazing! The, dental assistants, hygienist and Dr.Desai are absolutely incredible and extremely talented. My cleaning and dental procedures were done with extreme care and super timely! I love going to the dentist because of these incredible women!
Thank you so much Kelsey for your raving five stars review. We love seeing you as well. Looking forward to catching up next time.
Fantastic experience: Overall great experience for the dentist . Tori was great and took her time. She provided advice in the form of observations which made me aware without a chance to be offended. I chose this place on a whim and am very pleased with my experience.
Thank you Kita. We are so glad we were able to provide you a great experience and you were happy about your decision. Looking forward to seeing you next time.
Fantastic experience: The service at Westgate Dental is top notch. I had a wonderful experience and I would highly recommend Westgate Dental. Also, I can not go without mentioning Arianna (dental hygienist). Her workmanship was impeccable (the best cleaning ever). Thanks to the entire team at Westgate
Thank you Sonia! We appreciate your positive feedback. See you next time..
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