Captain Dental San Jose

1670 Westwood Dr J, 95125, San Jose

Gentle Touch Dentistry

Opening hours

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Captain Dental San Jose

Our comment from Best Dentists Club about Captain Dental San Jose:

Captain Dental San Jose is highly regarded for its professional and compassionate dental care, offering a wide range of services from routine cleanings to complex procedures like implants and extractions. Patients consistently praise the friendly, patient, and skilled staff, including dentists Dr. Yao, Dr. Li, Dr. Wong, and Dr. Yang, who are known for their gentle approach and clear communication. The clinic is noted for its modern, clean environment and state-of-the-art technology, such as 3-D scanning. Many reviews highlight the helpful front desk team, particularly Henry and Vivian, for their efficient scheduling, insurance assistance, and warm hospitality. The office is also appreciated for its flexibility, same-day appointments, and multilingual support in English, Chinese, and Spanish, making it a top choice for families and individuals seeking quality dental care in a comfortable setting.

Captain Dental San Jose: Reviews

4.9/5 (200 Reviews)
ashlee allen Published on Google 3 months ago

Fantastic experience: I’m a student that lives on her own and they really help me take care of me and my dental hygiene I truly appreciate them and the time that they take with me because I’m not a easy patient!

Yi-Lin Chang Published on Google 9 months ago

Fantastic experience: I can’t say enough good things about this dental clinic! My teeth cleaning was super comfortable, the dental crown process was smooth, and I’m excited for my upcoming implant. The team is so friendly and skilled, making every visit a great experience. Thank you!

Meng-Han Yang Published on Google 9 months ago

Fantastic experience: Great care over the past 2 years. The whole team are patient, helpful, and always responsive. I truly recommend!

Wayne Chen Published on Google 10 months ago

Fantastic experience: I’ve had very good experiences at this dental office. Over the past visits, I’ve had teeth cleanings and exams, two root canals, and two implants—and everything was done with great care and professionalism. The staff is friendly, and I always feel well taken care of. I highly recommend this place to anyone looking for quality dental care!

T T Published on Google 11 months ago

Fantastic experience: I recently had a deep cleaning and a cavity filled at Captain Dental, and I was impressed by the quality of care. The procedure was efficient and not nearly as painful as I feared. I was able to resume normal eating the same day, and my gums have been much healthier since. I’m very satisfied with the service and plan to continue coming here for my dental care.

Z's Wifey Published on Google 1 year ago

Fantastic experience: I found Captain Dental before it was officially Captain Dental back in 2016! I was experiencing a horrible toothache and Dr. Yao & her team fixed me right up! At the time my insurance Plan wasn't accepted at this office but they worked with me so that I could afford the exam and procedure needed. After experiencing Dr. Yao's gentle touch I officially became a patient and swiftly switch my insurance provider to one that her office took. I haven't looked back since!

Cyndall Weathers Published on Google 1 year ago

Negative experience: I needed a tooth removal of my back molar. It's out and healed up well but during this procedure not only was I able to feel what was happening in my mouth, the dentist got mad because she stuck a needle in my nerve and I twitched. Something I couldn't help. What did we say about moving? Nobody said anything either way what are we in the 1800s."Hold her jaw." You had me crying on the table and didn't even care. I've never had so much pain or a problem with a dentist before. Never again.

Wendy Li Published on Google 1 year ago

Fantastic experience: This year, our family of four had dental cleanings and treatments here. The front desk staff, Henry, is experienced, professional, and patient. Considering our needs, Henry recommended different treatment plans, allowing us to truly experience thoughtful service and professional guidance.

Jinsong Wang Published on Google 1 year ago

Fantastic experience: Took my child to the dentist, and the front desk staff, Henry, provided excellent assistance. He offered me multiple options and maximized the use of insurance and discounts to minimize out-of-pocket expenses.

Andy Servin Published on Google 1 year ago

Fantastic experience: Karen was super nice and welcoming, did my scanning/imaging quick and easy without feeling careless! Dr. Tori was also super great and made sure that I was comfortable during the whole process. They were also very honest and upfront about what would happen, the pricing, and what they expected from me as a patient. Would definitely recommend this place. The front desk also made the check in and check out super easy. The communication with the office is also easy via text or phone :p

Coffeebean Published on Google 1 year ago

Negative experience: I don’t know how this dental place got so many positive reviews (super suspicious right? all 5-star reviews), but I definitely want to share some real experience. I was told to do some tooth fillings two years ago. In the last procedure, they cut to the inside of my mouth by accident and the pain persisted for more than a week, at an intensity much worse than when I took out my impacted wisdom tooth via surgical operations. Then, after 1 year 4 month, I went for tooth cleaning and the dentist adjusted one of the tooth filling. 3 weeks after, it fell out of my mouth (super creepy). When I got there again, they didn’t even do xray in that area and just filled it. I can clearly tell its shape is shorter than the previous tooth. The funny thing is, 2 months later, the filling fell out AGAIN! So I went there one more time, and the doctor carved out a bit more of my original tooth and filled it again. Now, after the numbing is gone, it’s extremely uncomfortable to chew any concrete things (chicken meat for example) and I can feel the sensitivity when chewing. I wholeheartedly DO NOT recommend this place or its dentists unless you’re going for super easy services such as tooth cleaning or willing to risk your dental health.

Nanthana Thanonklin Published on Google 1 year ago

Fantastic experience: I had a great experience at Captain Dental! Aldo, the hygienist, did an excellent job with my teeth cleaning—he was thorough, gentle, and made sure I was comfortable the whole time. He took the time to explain everything and gave me helpful tips for maintaining my dental health. The office was clean, and the staff was friendly and professional. I highly recommend Aldo and Captain Dental for anyone looking for great dental care!

Sude 121 (sude121) Published on Google 1 year ago

Fantastic experience: Great Experience! I visited for a cleaning and was impressed. Same-day appointment was convenient. Hospitality and service were top-notch. Highly recommend!

Nancy Zhang Published on Google 1 year ago

Fantastic experience: I came to get a deep dental cleaning with a nervous heart, thinking it would be extremely painful. However, after the assistant applied the first anesthetic and Dr. Li injected a second type of anesthetic, I felt nothing at all. During the deep cleaning, Dr. Li cleaned my teeth while simultaneously observing my facial expressions, occasionally asking how I was feeling. The entire process lasted one hour, with a 10-minute break in the middle. The front desk staff were very professional in addressing my insurance questions. After going home, I can easily communicate with them via text message or email for timely problem-solving. Their service is truly thoughtful and attentive.

Jilai Yuan Published on Google 1 year ago

Fantastic experience: The environment is clean and hygienic, the receptionist is patient and friendly, and the dentist is professional. I had a basic cleaning and a thorough checkup of my teeth and the doctor patiently explained all the problems and solutions

Rachel Huang Published on Google 1 year ago

Fantastic experience: The receptionists are very knowledgeable, they answered my concerns in detail(Including the plan and finance) Doctor Liang also gave me good suggestions on how I should remove my wisdom teeth and the overall experience is awesome!

Glimmer Published on Google 1 year ago

Fantastic experience: Enthusiastic and kind front desk lady, patient and attentive doctor. Painless fillings and cleanings. Very nice dental clinic. I lost my phone last time. Thank you to the lady at the front desk for helping me get an Uber. Really good!

Kelong Chen Published on Google 1 year ago

Fantastic experience: I visited captain dental for a gum urgent care. The front desk answered all of my questions promptly and helped me schedule an appointment on the same day. The staff there are very patient and nice! The doctor explained the operation and medicine in detail and is very professional! Helped resolve my gum issue quickly. Highly recommend if you are looking for a professional dental care.

Siwei Chen Published on Google 1 year ago

Fantastic experience: I have been receiving treatment at this dental clinic for four years. The doctors are very professional, patient, and responsible. Communication is smooth, and they can also communicate in Chinese. The dental clinic provided excellent service. The staff were friendly and professional, and the dentist was skilled and thorough. The overall experience was comfortable, and I highly recommend this clinic to anyone seeking quality dental care. The front desk service was excellent—very approachable and easy to communicate with. It was simple to get in touch with them, and they were always helpful and responsive.

Eric Wu Published on Google 1 year ago

Fantastic experience: I came here to get my teeth cleaning and wellness exam. During the visit, the reception, hygienist, the Doctor were all very nice and made me feel comfortable. It was then discussed for me to replace my very old crown. Doctor Li is wonderful, patient, and meticulous. She made sure the crown’s pigment matches as closely as possible with the rest of my teeth. You can ask for a better provider who actually cares about all of you, not just your teeth.

W L Published on Google 1 year ago

Positive experience: I only state my experience. I did 2 times Root canal treatment with the specialist Dr. Radhika Tandon in April. Then in end of June My teeth feel pain and I did follow up check with Dr Tandon again. She checked and told me looks good. Teeth is under recovery now. give me medicine and I ate one week. When I ate medicine it feel better . but now the teeth pain again, I will have 3 weeks international trip after 4 days. I don't know what to do right now and feel really sad!!! I can not eat food now. I think my root canal treatment is failed. How can I do treatment in 4days before the trip? Who can help me???

Jingru Zhao Published on Google 2 years ago

Fantastic experience: Captain Dental is the best dental clinic I have ever experienced in the United States. The dentists are highly professional and friendly, and I especially appreciate Dr. Li, who can communicate in Mandarin, making the experience even more comfortable for me. The front desk staff are also very friendly, and you can make appointments over the phone in English, Chinese, or Spanish. They always send text messages to confirm appointment details, and after each visit, the dentist follows up with a text to check on your post-visit condition. One of the best aspects of Captain Dental is their insurance team. They always confirm your insurance coverage before your appointment, letting you know how much your insurance will cover and how much you will need to pay out of pocket. This transparency ensures there are no surprising bills, which I have unfortunately encountered at other dental clinics, leading to lengthy and exhausting disputes. Overall, my experience with Captain Dental has been excellent so far, and I highly recommend them!

Siyue Liu Published on Google 2 years ago

Fantastic experience: My experience at Captain Dental was great. The front desk staff were incredibly friendly, and the doctor and assistant were equally pleasant. Their professionalism and warmth made my visit comfortable and stress-free. I highly recommend them for top-notch dental care in a friendly atmosphere.

Fei Liu Published on Google 2 years ago

Fantastic experience: I visited for a routine exam and it was a fantastic experience. Dr. Li is very patient and professional. She provides very helpful and detailed plans for my future visits. Assistant Moon is very friendly and happy to answer questions. It is a plus that they can speak Mandarin, as well as the receptionist. Highly recommend this clinic!

Sarah Naguib Published on Google 2 years ago

Fantastic experience: I highly recommend this place because it is exceptionally clean and organized. All the procedures are flexible and completed quickly. My provider, Mrs. Abadir Mariam, was extremely kind and patient with my daughter who was very scared. The provider made her feel comfortable throughout the process. I would highly recommend both the provider and the place.

Jerry Ji Published on Google 2 years ago

Fantastic experience: Exceptional experience at Captain Dental in San Jose with Dr. Chi! The staff is friendly, and Dr. Chi is highly skilled and patient. The clinic is clean and well-maintained. I appreciate the efficient service and professionalism. Highly recommended for dental care in the area!

Yi Song Published on Google 2 years ago

Fantastic experience: I switched dental clinic from another one to Captain Dental and the experience was truly upgraded. The front desk receptionists are friendly and helpful. Dr. Ivy Yang was extremely nice and professional. I did several fillings and cleaning, and very satisfied. Highly recommended!

Jing Gu Published on Google 2 years ago

Fantastic experience: I recently had a fantastic experience with teeth washing at this dental clinic! The staff here are not only exceptionally skilled but also extremely pleasant to interact with. They possess profound experience in dental care, which was evident in the meticulous attention they paid to every detail during the procedure. Their expertise ensured a thorough and effective cleaning, leaving my teeth feeling remarkably clean and refreshed. The overall ambiance of the clinic added to the comfort, making the entire process smooth and anxiety-free. I highly recommend their services to anyone looking for top-notch dental care delivered with a warm and professional touch.

Jia Chen Published on Google 2 years ago

Fantastic experience: This place js very far from where I live but I decided to give it a try anyway. Definitely worth the drive! From the receptionist to the dentist, they are so patient and nice to answer all the questions I have. Very good skills as well for the dental assistant! Will be back for deep cleaning… - Jia Chen

Y G Published on Google 2 years ago

Fantastic experience: My experience with this clinic is very pleasant. Dr. Yang is extremely knowledgeable and patiently answered all my questions & concerns. Megan also carefully checked and cleaned my teeth with super gentle techniques, I highly this place!!

Christine Chen Published on Google 2 years ago

Fantastic experience: I had a dental visit to Captain Dental for a crown work as a new patient. The experience is very pleasant. The receptionist Hanna is very friendly and patient. She explained everything in very much detail and super helpful. Dr. Chi and the assistant Daisy are all professional and knowledgeable, they made me feel comfortable throughout my procedure. The office is clean and uses modern technology such as 3-D scan to fit a crown. I highly recommend this clinic for someone looking for top-notch care for dental service.

Honglei Ren Published on Google 2 years ago

Fantastic experience: The dentists and nurses here are super nice and patient, my experience here is wonderful, with all my dental issues solved and questions answered. Will definitely comeback to do later dental care here.

Zack Zhang Published on Google 2 years ago

Fantastic experience: I have been with Captain Dental for years, first San Jose office, now Santa Clara office. Very professional services and clear communication. The dentists and staff are very friendly. I am happy after every visit.

heng cui Published on Google 2 years ago

Fantastic experience: I recently had a dental appointment, and I must say it was a fantastic experience from start to finish. The staff at the dental clinic were exceptionally friendly and welcoming. The receptionist greeted me with a warm smile, and the dental hygienist made me feel comfortable throughout the cleaning process.

Adela clown Published on Google 2 years ago

Fantastic experience: I have visited Captain Dental multiple times, and each time is a satisfactory experience. Dr. Ji is very nice and professional. I didn’t feel any sense of discomfort. So I highly recommend this place for you and your teeth!

Shengnan Ju Published on Google 2 years ago

Fantastic experience: I had a wonderful experience at Captain Dental. The staff was friendly and welcoming from the moment I walked in. Dr. Yao and Dr. Wong were fantastic - they explained everything clearly and made me feel comfortable throughout my procedure. The clinic was clean and modern, and the attention to hygiene was impressive. I highly recommend this clinic for their top-notch care and great atmosphere.

Zhen Lian Published on Google 2 years ago

Fantastic experience: My experience so far has been really great! The doctors are nice and patient, and give me a lot of really great suggestions. Also the front desk has been very great and professional. Love this place!!

Ying Liu Published on Google 2 years ago

Fantastic experience: I've visited Captain Dental multiple times and each visit has been fantastic. The staff's welcoming attitude makes me feel right at home from the start. The thorough cleansing and oral exams show their commitment to excellent care. Dr. Yao efficiently resolved my wisdom tooth pain and patiently explained the procedure. I'll definitely be recommending Captain Dental to my family and friends!

Adam Yuan Published on Google 2 years ago

Fantastic experience: My experience with this clinic is very pleasant. Melody (the receptionist) warmly greeted me as I’m a new patient. She checked me in right after my arrival without any waiting. (I also received a welcome gift bag at the end of my first visit) Dr. Yao is extremely knowledgeable and patiently answered all my questions & concerns. She explained her observations of my X-ray and suggested reasonable treatment plans. I also liked the fact that this clinic is tech savvy. They are paperless and let me process documents electronically. They sent out text message reminders to help me track everything. I highly recommend this clinic.

Lu Han Published on Google 2 years ago

Fantastic experience: I have been a loyal patient at Captain Dental for several years, and I cannot recommend them enough. The dentists at this office are incredibly skilled, knowledgeable, and compassionate. From routine check-ups to complex procedures, they have consistently provided me with top-notch dental care. The entire staff is friendly, accommodating, and always makes me feel comfortable during my visits. The office itself is modern, clean, and equipped with state-of-the-art technology. Whether it's a simple cleaning or a more extensive treatment, Captain Dental has exceeded my expectations every time.

William Bai Published on Google 3 years ago

Fantastic experience: I really enjoy going to this clinic. The receptionists were friendly and efficient, promptly assisting me with any inquiries I had. The dental hygienists and assistants were knowledgeable, gentle, and ensured my comfort throughout the entire process. This dental clinic truly deserves a five-star rating for the outstanding service they provided.

Siyi Mai Published on Google 3 years ago

Fantastic experience: Super recommend this place! The clinic itself is clean, modern, and equipped with state-of-the-art technology. The waiting area was comfortable and inviting, which helped to alleviate any anxiety I had about my visit. Staff is always warm and friendly, providing exceptional dental care and making my visit a positive and pleasant experience!

Xiao Wang Published on Google 3 years ago

Fantastic experience: I visited Dr. Li for examination and clean. She is knowledgeable and helpful. I have concerns about my lower teeth soreness. She provided several useful methods to me to deal with it. Staffs in the front desk is also helpful. They helped to find an available spot for me when I said I am not feeling good of my teeth. The environment of Captain Dental is very clean, which makes me feel safe and comfortable.

Yang Wang Published on Google 3 years ago

Fantastic experience: I recently had a wisdom tooth extraction procedure done by Dr. Yao, and I am incredibly pleased with the experience. Dr. Yao took the time to explain the process and answered all of my questions and concerns patiently, which helped alleviate my anxiety. I removed four wisdom teeth at once, and the whole process took ~30 mins. And it was painless. My recovery was smooth and relatively pain-free. I highly recommend Dr. Yao for wisdom teeth extraction.

Hansong Li Published on Google 3 years ago

Fantastic experience: Dr. Yao is a professional dentist. I had one of my molar teeth removed and didn’t feel any pain or discomfort during or after the surgery. The environment is clean and staff are friendly. Their equipment also seems new. If you’re Chinese speakers, this dental clinic is definitely one of your best choices in Bay Area.

momo tttiger Published on Google 3 years ago

Fantastic experience: I recently visited a dental service and had a great experience. The staff was knowledgeable and friendly, and the environment was clean and comfortable. The dentist was thorough and provided clear communication throughout the visit. Overall, I would highly recommend this dental service for anyone in need of quality dental care.

Chen Michael Published on Google 3 years ago

Fantastic experience: Dr. Li is an exceptional dentist who provides top-notch dental care. Her attention to detail and gentle approach make for a comfortable experience. She takes the time to explain procedures and makes sure patients feel at ease.

N Jiang Published on Google 3 years ago

Fantastic experience: I did my wisdom teeth extraction, deep cleaning, and filling with Dr. Li. It was really pleasant experience. Staffs are more than friendly. I would highly recommend this place!

Tongzhou Jiang Published on Google 3 years ago

Fantastic experience: Both doctor and front desk is nice and kind to me. The quality of filling is good. I didn't have insurance at the time and I was offered a discounted rate. Overall it is a nice experience.

Karen Madonado Published on Google 3 years ago

Fantastic experience: I’ve been to Captain Dental a few times to get much needed dental work and I have been very happy with the care and service they have given me. They are always friendly and attentive and they always make sure I feel comfortable during procedures. They always answer any questions or concerns I have and help me understand what I need to get done and why. I like that the offices are always clean without feeling too stifling or too formal, I tend to get nervous whenever i go to any doctor appointments and that helps a lot to keep me calm. They are amazing, friendly but profesional and caring. 10/10

Huangying ZHAN Published on Google 3 years ago

Fantastic experience: My partner and I had the pleasure of visiting Dr. Yao's dental clinic recently for a teeth extraction, a teeth filling procedure, and deep cleaning. I have to say, it was one of the most comfortable dental experiences I have ever had. Dr. Yao is an absolute professional, and her expertise in the field is evident in the way she handles her patients. The teeth filling and deep cleaning procedures were done with great care and precision, and Dr. Yao made sure that I was comfortable throughout the entire process. In fact, I was so relaxed that I mostly fell asleep during the procedure! I would also like to mention the wonderful front desk staff at Dr. Yao's clinic. They were very welcoming and accommodating, and made me feel at ease from the moment I walked in.

Jessica Yee Published on Google 3 years ago

Fantastic experience: I've been going to Captain Dental for my routine checkups since 2021 and had a couple of fillings and one crown placed as well. The front desk is very friendly and helpful, and the dental staff are all very professional and polite. Every procedure I've had have been great experiences (and I am usually nervous about having dental work done). Highly recommend.

闫柏睿 Published on Google 3 years ago

Fantastic experience: I have here for two time to do deep clean with doctor Tory , she is really friendly. The two times all around 3 hours , during this 3 hours the dortor Tory always check I'm ok or not ! Also the environment is really clean and I feel comfortable in the room ! The front door also really helpful , she help me deal a lot of my questions ! Should come here !!!!!!

Yuchen Yao Published on Google 3 years ago

Fantastic experience: I was referred to this practice by my friend and I have been doing all my dental procedures ever since. The staffs here are all friendly and helpful. It's easy to make an appointment and get treatment. I did my dental exams and deep dental cleaning with Dr Wong and he's very good at it. It's my first time doing deep cleaning and it was painless and effective. I would highly recommend this practice to everyone.

Te Lin Published on Google 3 years ago

Fantastic experience: I have been to captain dental for almost two years. ^ ^The service here is very nice!! Dentists are really professional and patient and helpful! Special thanks to Vivan!^ ^ She is a pretty professional and nice consultant!

Yuchen ZHANG Published on Google 3 years ago

Fantastic experience: I have been to Captain Dental several time. It is the best dental I have ever been. The environment is clean. The service is awesome. My dentist Dr Ivy Yang is very professional. I would recommend here to everyone.

Yanxing Pan Published on Google 3 years ago

Fantastic experience: I've done a number of things (deep cleaning, tooth extraction, invisalign) with my teeth at Captain Dental and service has been consistently good. Place is clean and tidy, and the staff are friendly and professional. Have recommended a number of my friends to this place.

Zirui Hua Published on Google 3 years ago

Fantastic experience: I recently had the pleasure of visiting Captain Dental and I couldn't be happier with the service I received. Dr Li and Vivian, went above and beyond to ensure that I was comfortable and had all my needs met. I am grateful for the fantastic job that the entire team at Captain Dental did. Thank you for providing such great dental care!

Tengyue Hu Published on Google 3 years ago

Fantastic experience: My friend recommend the Captain Dental to me. I did my toothwash and dental crown here. Doctor Yao and Yang are all very professional and give me detailed advice on teeth protect. The front desk is also very patient and friendly. They always show me the full charge list and help me book my next appointment. Highly recommend Captain Dental!

David Price Published on Google 3 years ago

Fantastic experience: My experience at Captain Dental was wonderful and most of all, very streamlined. Family members recommended this dental office and I will go again. Would recommend this business to anyone needing dental work. Dr. Li was very professional and nice to work with.

Yomi Yu Published on Google 3 years ago

Fantastic experience: It’s a wonderful place that I don’t want too much people to know!!!! I’ve seem them for couple visits. I got bad teeth problem, and I really hate to see dentist. But this place is amazing, all the doctor are very nice and professional. They don’t judge and only solve problem! Check in/out and make appointment with the front desk it’s always easy and comfortable, they check the names and asking me to fill out the forms that I need to before I seem the doctor. After that the assistant called my name and lead me to a room, it was clean room and with a sink inside the room! The old place I went to they only have a small one that’s on the chair (old fashion?). I have Dr. Yao to do the extraction of my wisdom teeth It was smooth and doesn’t feel the pain at all, I was surprise by that, cause I heard lots of my friends they are surfing after that in other place. I have seem Dr. Li for my crowns, takes a long time to wait for but the result is pretty good. I have seem Dr. Yang for my Invisalign. Instead of old metal material, this is my savior, I was able to smile and take pictures! Hopefully the Santa Clara location opens up soon which is closer to my home!!

Rebecca Wen Published on Google 3 years ago

Fantastic experience: This place is the most professional dentist I’ve been to. Everyone here is super nice including the front desk, assistant, and doctors. I had my fillings and wisdom teeth extraction here. Dr.Yao is really professional and did a great job on my extraction. It was painless and I healed very well after the procedure. Dr. Yao’s skill is comparable with the specialist, but at a much affordable price. Would highly recommend for anyone looking for a reliable long term dental office!!!

Fan Wang Published on Google 3 years ago

Negative experience: First, the dentists are very well trained and make the cleaning and extraction experience as painless as possible. The reasons I'm giving 2 star are: 1. They gave $20 credits to people who give 5 star reviews and made calls to customers who gave negative review and asked them to change the review. I don't like this experience and feel like they are distorting the rating system. 2. They don't trust their customer. a/ Every time, you need to prepaid half of money for next-time visit which I never experienced in other dentists. b/ They repeatedly give calls to customers as long as they are 1-2 minutes late than the appointment time. This is very annoying especially you are parking. However, they are fine letting customers wait outside for a few more minutes. On my first time visit, they let me wait for more than 30 minutes and every time when I arrived, I'll have to wait for a few more minutes to get treatment. I would be totally okay for waiting the extra minutes if they could treat me the same way. c/ The owner shared the conversation with patients or customers in his personal social account and made mock of them. d/ There is 48-hour cancellation policy, and if you disagreed with the policy when making the penalty, you will be put on a "black" list which deactivate your profile without your notice. These are the reason I am giving 2 star and will never go back to this dentist store again. I love the dentists there but I don't like the way the owner is running the business and treat their customers.

Captain Dental San Jose
Captain Dental San Jose

Hello Fan, thank you for your detailed feedbacks. We reach out to patients who are not 100% satisfied, through our surveys, online reviews and in person feedbacks, to figure out what we could improve to meet their expectations. We take customer satisfaction very seriously, but we are in no place to manipulate their reviews nor we try to do so.

We have had the deposit policy for a very long time, and we do understand that not everyone agrees with us. It’s part of our Financial Policy that all of our customers should agree before we take them in for their initial appointment. You have agreed it initially but disagreed later, which we respect either way, and we have made the process very easily to help anyone who don’t agree with it to transfer to another office.

I do want to apologize for the long wait during your first appointment. Unfortunately, like most medical/dental offices, treatments sometimes can get more complicated than anticipated causing the appointed time become insufficient. But it’s not our intention to make customers wait. In fact, the majority of the appointments at our office are seen on time.

As an appointment-only dental office, it’s crucial to have patients arrive on time, not only to make sure the Drs have the full scheduled time to provide high quality of care, but also to make sure the next scheduled patient is seen on time. That’s why we kindly request our patient to arrive 5 minutes early to check in, when we don’t see the patient at the appointment time we try to give them a call and check ETA to see if the doctor still have enough time to give them the high quality of care. If patients don’t pick up we will call again. I’m sorry that you felt harassed by the reminder calls.
As a high-tech dental office in the Bay Area, we take HIPAA compliance very seriously. We have never shared any PHI anywhere publicly, let alone “mocking them”. Happy to get in touch to see why you think the opposite.
There is no blacklist in our office, nor we deactivates anyone’s profile. Everyone is welcome here to get dental care. However for patients who don’t agree with our policies, we do unsubscribe them from future auto-reminders so they are not bothered.

I’m sorry that we couldn’t meet your expectations. Thank you for giving us a try, and hope you all the best with your next dentist. Happy holidays!

zhou guibiao Published on Google 3 years ago

Fantastic experience: My family all have had my teeth cleaned here, the service is very good and very careful. The doctor Yang and Li are very gently when they are cleaning.

Kevin Miller Published on Google 3 years ago

Fantastic experience: The doctors here are very gentle. Made my first cavity painless and easy! Dr. Yao runs a wonderful practice. I didn't feel anything from the drilling and they made sure that I was well taken care of. My cleaning afterward was very smooth and I feel like a new person. Thanks to everyone at Captain!

Yuki Liu Published on Google 3 years ago

Fantastic experience: I recently had my wisdom tooth extracted by Dr. Wong and it was a great experience in Captain Dental. Dr. Wong is very nice and professional, and he put me at ease right away. The injection of anesthesia was painless, and the whole procedure took only about 30 minutes. I was impressed by the efficiency and skill of Dr. Wong. Overall, I highly recommend him for any dental needs.

Stella Yin Published on Google 3 years ago

Fantastic experience: Captain Dental is an amazing place. I took my dad there for treatment of decayed tooth. Thank goodness we were able to make the same day appointment. Dr Yang was really nice and took good care of it, save my dad immediate treatment to save him from several tooth pain. And she was very patient and explained every detail we need to know. It was a pretty nice experience. So I’m giving it a five-start recommendation.

Alan Zhang Published on Google 3 years ago

Fantastic experience: Great experience and service! Scheduling appointment and checkin process are smooth, with active text reminders and communication. It’s located in a relatively quiet district and parking is fairly easy. I’ve done a normal checkup, two deep cleaning sessions and one Invisalign consultation and am quite satisfied with all the sessions. Dr Wong is very careful and considerate, and the sedation made the entire process easy and nearly unpainful. Definitely recommend this place for your next visit.

Cheng Ju Published on Google 3 years ago

Fantastic experience: I have been changing dentists for multiple times and this is the best dentist I ever visit. Directors are very professional and the front desk staffs are also very friendly. Most importantly, the communication on treatment plan and cost are super clear! Highly recommend!

Cathy Liu Published on Google 3 years ago

Fantastic experience: I highly recommend Captain Dental to everyone. The environment is clean and dentists are nice and easy to communicate with. I had my wisdom teeth removed here, it was a smooth experience and I recovered quickly. Staff here is also friendly.

Chang Liu Published on Google 3 years ago

Fantastic experience: I highly recommended Captain Dental. The clinic is very clean and everyone here is very nice. I went to Captain Dental with Dr.Yang and Dr.Yao for cleaning and extraction. They are super professional and patient. The procedures are smooth and I recovered quickly after the procedure. The front desk is helpful for answering insurance related questions.

Gang Yang Published on Google 3 years ago

Fantastic experience: Nice and clean dental care. Dr. Yang is very patient and caring. Absolutely will become the long-term patient here. Also provide excellent care for kids. My son is happy every time here.

Xiaozhe Guo Published on Google 3 years ago

Fantastic experience: I had several dental appointments with Captain Dental already. The dentists here are all very nice, patient and professional. And for all different kinds of treatment like washing, filling, or building crown, I had great experiences during and post treatments.

Gina Yuan Published on Google 3 years ago

Fantastic experience: I went to Captain Dental for general cleaning and an x-ray to do the annual check. They assigned me to Dr. Yang. She was very considerate and explained professionally. I understand that I need fix some of my habits of cleaning my tooth and be aware of their importance. Highly recommend Dr. Yang!

Ke Hu Published on Google 3 years ago

Fantastic experience: Professional service, care the patients! Doctor explains the situation and what step she was going to do. The receptionist here is also very responsible and considerate of the customers. Highly recommend!

hao xu Published on Google 3 years ago

Fantastic experience: This is the best dentist place I have ever been to.The entire team is really professional, responsive and helpful. I went for a dental cleaning a few days ago and I must say Megan (the new employee) is a very engaging and experienced dental hygienist. She pointed out all my bad habits that could potentially cause dental problems. Really appreciated her help. The other doctors here are very professional and knowledgeable. For example, Dr. Yao did a great job of explaining the process of fixing several cavities and how they are generated. I would like to express my gratitude to Henry and Vivian at the front desk. They were really responsive and helpful. I remember calling about some x-ray images before they opened and I received all the information within minutes. Overall, I would definitely recommend this place.

min zhou Published on Google 3 years ago

Fantastic experience: I go here at least twice to do teeth cleanse for the last a couple of years. Had very good experience each time! The doctors here are very professional and very patient and friendly. Love captain dental!

Yonghao Shu Published on Google 3 years ago

Fantastic experience: I did my teeth cleaning here, the dentists and staff are very friendly, patient and professional. Also. the dental office is clean, neat, and modern. Overall I have a really good experience here, and I would definitely recommend it to my friends.

Feng Qiao Published on Google 3 years ago

Fantastic experience: So I transferred my dental to Captain based on my friend's suggestion. After my first visit, I was amazed by their warm-hearted yet professional service. Dr Yao took well care of my wisdom teeth that have bothered me for quite a while. She is so skillful and the whole process went through smoothly. Will highly recommend anyone with tooth problem to this clinic!

Karla Castelan Published on Google 3 years ago

Fantastic experience: I have been bringing my son and we both love the place. They answer all your questions with patience and I like that. They also work as soon as you get there which I love, other dental offices that I been to usually have you sitting in the waiting room for hours which is frustrating but not at Captain Dental. Staff is very nice and place is very clean.

He Li Published on Google 3 years ago

Fantastic experience: A nice place, clean and tidy! The doctors and staffs are all professional and friendly. Dr. Yang addressed all my tooth problems with no pain! Made these visits even enjoyable!

Yancheng Li Published on Google 3 years ago

Fantastic experience: I would highly recommend this place. Staffs are super friendly and professional. Environment is clean and modern.

Yvonne X Published on Google 3 years ago

Fantastic experience: As a new patient to the Captain Dental, I really enjoyed the experience. I had the yearly x-ray check and regular cleaning with Dr. Yao. She's very patient with answering all the questions/concerns I have. She was super gentle with cleaning, no pain felt at all. Very professional. She won't ask you to do any extra work which you don't need which is a big plus. The assistant Vivian is very friendly and considerate. She always helps me find the time slot which works for my busy working schedule. My husband also shared a similar thought with another dentist Dr. Huang in the office. It's a satisfying experience. Overall, I would highly recommend Captain Dental to anyone looking for a professional dental office which puts their patients' need at first.

Zefan Xu Published on Google 3 years ago

Fantastic experience: I have been a patient here for over three years. Doctors and front desk here are always nice and attentive. I had nothing but positive experience here, would recommend to anyone looking for dentist.

Zichu Wang Published on Google 3 years ago

Fantastic experience: This place is amazing. I’ve been to a couple of dental clinic in Bay Area and this is by far the best one. Clean, professional. The staff are extremely helpful, friendly and responsive. They communicated very clearly on all the insurance coverage and potential costs. Will definitely recommend to my friends and family.

Kaibo Liu Published on Google 3 years ago

Fantastic experience: Got dental cleaning and filling services here. Dr. Yang is a very friendly and experienced dentist, I got comfortable stay here.

Bee Do Published on Google 3 years ago

Fantastic experience: It’s my first time visiting Captain Dental, and the whole experience was amazing, every one who helped me was super friendly, including my dental doctor Ivy Yang, assistant Tatiana, and front desk Henry. Definitely will come here if I have more dental concerns.

777 lu Published on Google 3 years ago

Fantastic experience: To be honest, the doctors here are really responsible and professional. Dr. Yao, in particular, worked hard even though she was pregnant. The receptionist here is also very responsible and considerate of the customers. I had four wisdom teeth extracted here and highly recommend this dental.

Rachel Published on Google 3 years ago

Fantastic experience: My family and I been coming here for 3 years now and I’ve always been welcome with great customer service and assistance. Very clean environment with great doctors and dentist assistant! I would recommend to my friends!

Emma Wang Published on Google 3 years ago

Fantastic experience: I highly recommend this place. Both my husband and I choose this dental office. The staff here are super patient and professional, and the environment is very clean and friendly. Can easily get contact to the staff through text messages. I feel comfortable being treated here.

Yuanjun Huang Published on Google 3 years ago

Fantastic experience: Very professional and good service! Have been here many times for regular cleaning, teeth extraction, etc.. Met most of their dentists. They are all very professional, friendly and patient! Very satisfied. Thanks!

ZBlue Published on Google 3 years ago

Fantastic experience: This is the first dental I have visited in the Bay Area, and surprisingly all of the stuffs are so professional, perfect service. I had my dental service with Dr. Huang, and now I don’t think I will go visit any other dental in Bay Area. Everyone here is so friendly, highly recommended to anyone who is looking for the right dental spot!

mercy sotelo Published on Google 3 years ago

Fantastic experience: I didn’t mind driving too far from San Leandro to San Jose just to get my dental annual check up/cleaning. I know this is the right place! I don’t want to keep on wasting my twice a year chances going to a wrong Dentist. Great Job Captain Dental!

Jimmy Pan Published on Google 3 years ago

Fantastic experience: I visit Captain Dental for regular cleaning and other treatments needed and really had a great experience. In addition to the professional and nice dentists, they also have super clean environment and great front desk staff who answer and clarify the questions from us.

Lw T. Published on Google 3 years ago

Fantastic experience: I started with Captain Dental a little over a year ago. And I have visited the office several times now: my first teeth cleaning routine with the office, 2nd visit was getting my night guard done, another visit was to get my night adjusted, most recent visit was my 2nd teeth cleaning routine. I would like to give a shout-out to the entire team for all of my interactions and experiences with the office starting from day one. The front desk staff is great. The doctors are awesome. My experiences and interactions with the office as a whole so far have been pleasant and also accommodating. Getting my crowns done here pretty soon.

Michelle Ping Published on Google 3 years ago

Fantastic experience: Have been visiting Captain dental for more than two years now. Doctors are very professional and easygoing, I am always having a good experience for each visit. Definitely recommending!

劉Shelly Published on Google 3 years ago

Fantastic experience: My family already been here 4 years (old office to new office). My kids can stay with doctor by themselves since my daughter 6 years old and my son just 3. Captain Dental is friendly and professional with kiddos.

Stan Wu Published on Google 3 years ago

Fantastic experience: Recommended by many colleagues, that’s how I knew captain dental, and I was not disappointed at all. The whole experience was just great, from the moment entering the lobby by the time leave the place. Everyone was nice and paid attention to needs, the service was professional, definitely spread the words and recommend to more colleagues and friends!

Queenie Chen Published on Google 3 years ago

Fantastic experience: I have visited captain dental after I got a bad experience at other location. Front desk is efficient with the appointment schedule, and Dr. Yao is very professional with the teeth examniantion, gives the solid comments on whether I need a teeth filling. The third time I visit here, I got the teeth cleaning from Dr. Li. She is also very gentle with the treatment. All doctors I met here are nice and professional. If you would like to take a teeth exam, would HIGHLY recommend give CAPTAIN DENTAL a try!

kk “wakaka” li Published on Google 3 years ago

Fantastic experience: Great experience. The front desk Henry & Vivian are responsive and helpful. They followed up with my scheduling requests to accommodate my schedule. Dr. Yao helps with my implant case with great patience. She walked through my situation(see the X-ray) and all questions at each step.

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