West Coast Dental

Negative experience: I visited twice. The first time my appointment was changed on very short notice to a dentist who was not covered by my insurance without informing me, leading to me getting jacked for over $300. The second appointment I was ignored by staff, and waited around for nearly two hours with nothing more than x-rays in that time. At almost exactly two hours after I checked in, I got a quick polishing and cleaning that felt rushed. The only reason this is not a one star review is because Dr. Audi was very kind. However, do not waste your time here.

Negative experience: I went in for an annual exam and cleaning. During the visit, they diagnosed several dental procedures but did not clearly explain why those treatments were needed. They also did not perform the cleaning because they said the doctor had determined that I needed a deep cleaning instead. Overall, I did not have a good experience. I felt unsure about moving forward and wanted more time to consider the proposed treatment and schedule any additional work later. At the end of the visit, they asked me to pay a $50 copay. I was fairly certain that my insurance does not require a copay for an annual exam, but the receptionist insisted, so I paid it. Shortly afterward, I checked with my insurance and confirmed that I was correct. I called the office, and I am now waiting for them to call me back and issue a refund. We will see how they respond.

Fantastic experience: Dr Cai and his assistant Marvelli were Amazing .. super fast and made me super comfortable to get my services done. My teeth feel brand new everytime!

Negative experience: They tried to get me to stay with a temporary tooth for like a month because they thought I hadnt paid and were trying to get me to pay more. It was paid in full for everypart of the procedure. They still text me like "come in for your checkup" even though they have one dentist and they've never been respectful. I told them I was trans and the dental assistant and the dentist both repeatedly misgendered me. Apologizing once for the first time. Don't go here if you're trans, and especially don't go here if you don't wanna get weird requests from the people upfront who can barely do their jobs.

Negative experience: THIS DENTAL OFFICE SHOULD BE INVESTIGATED FOR INSURANCE FRAUD ACCORDING TO ALL THE NEGATIVE REVIEWS & IF ANYTHING ELSE BE SHUT DOWN. ANYONE considering coming here., DO NOT! They booked my appointment, took my X‑rays to bill my insurance, THEN kept me waiting OVER 3 HOURS without ever mentioning that the dentist on duty supposedly “doesn’t take my insurance.” This was only brought up after they had my insurance information from my phone and upon checking in. THE MOST unprofessional, disorganized, and DIscriminatory FEBRUARY OFFICE OVER BEEN TO IN MY LIFE. NO APOLOGY, treatment, and a lot of wasted time. AVOID this place if you value your time or expect basic DECENCY from a dental office with a hot stuffy waiting room FILLED WITH DISGRUNTLED PATIENTS WAITING ON 1 DENTIST!

Negative experience: Management should know how badly this office is being run. I was booked a month in advance, then called almost daily to confirm, only to sit in a hot, overcrowded waiting room for more than three hours. They rushed me into X‑rays—clearly because they could bill them—then claimed the dentist didn’t take my insurance, even though they’d had that information for weeks. I left with no cleaning, no treatment, and the sense that I wasn’t treated fairly. This place wastes people’s time and needs serious oversight.

Negative experience: Very bad service, they don’t respect your time or your appointment! Be ready to lose your time.

Negative experience: this place is bonkers. i waited for 2 hours twice and just walked out. dont nobody seen me

Negative experience: I went to the dentist West Coast Dental on December 18th 2025 at 12:00 pm I got seen by Dr.Michelle she told me that I needed a crown on my bottom left tooth Dr. Michelle said that I had a cavity on tooth #19 but I didn't have no pain before the procedure I got seen at 2 pm when I went home I was in alot of pain she did the wrong procedure I called West Coast Dental on Saturday and I got seen by the specialist different Denist and told me I need a emergency Root Canal and due to the holidays I have to wait and deal with all this pain and see a different Endo to do my Root Canal mean while I'm in pain through the holidays and West Coast Dental don't care of their patients have you waiting four hours and don't do anything mean while I went to the hospital twice for the pain West coast Dental caused and it sucks to be in pain around the holidays this place needs to go out of business and Dr.michelle was so in a rush to go to lunch and a student finish the job so unprofessional and right around I been in so much pain I have to wait after the holidays to see a Root Canal specialist it been so hard I can't sleep and eat i have so much pain it sucks I have to wait after the holidays West Coast Dental doesn't care about their patients all they care is about the money and billing insurance for the thevwrong work that's fraud. They laugh at disabled people look at all their bad reviews. I BEEN SO SAD DURING THE HOLIDAYS IN SEVERE PAIN I COULDN'T CELEBRATE HOLIDAYS. BECAUSE OF THEIR MALPRACTICE THIS PLACE NEEDS TO BE SUED AND SHUT DOWN

Negative experience: BEWARE STAY AWAY FROM THIS PLACE THEY ONLY WANT YOUR MONEY THEY DONT CARE OF THEIR PATIENTS TOOK MY DAUGHTER ON 12/18/25 SHE HAD AN APOINTMENT AT 12PM DR MICHELLE SAID SHE NEEDED A CROWN ON TOOTH # 19 SHE DRILLED IN THE TOOTH THAT MY DAUGHTER DIDNT HAVE NO PAIN AND GAVE HER A TEMPORARY CROWN DURING THE PROCEDURE SHE HAD BLUE GLOVES BUT SHE WAS TOCHING THE WALL WITH HER HANDS AND GOING BACK INTO MY DAUGHTER S MOUTH CAUSED IN INFECTION AFTER THE PROCEDURE MY DAUGHTER WAS IN PAIN SHE WAS NEVER IN PAIN BEFORE THE PROCEDURE THAT WAS LAST THURSDAY DECEMBER 18 WHEN WE WENT HOME MY DAUGHTER PAIN WAS WORSE SHE WAS TAKING IBUPROFEN 800 NOT WORKING AND ON FRIDAY WAS WORSER AND WORSEN I CALL ON SATURDAY MORNING AND THEY GAVE HER AN APPOINTMENT @T 12PM WE WERE THERE TILL 4 LIKE 30 PATIENTS HAD THE SAME APPOINTMENT TIME WE WAITED FOUR HOURS FINALLY A DIFFERENT DENTIST SAW MY DAUGHTER AFTER FOUR HOURS NAMED DR.NASRIN AND TOLD ME AND MY DAUGHTER AFTER LOOKING AT HER XRAYS THAT SHE NEEDS A ROOT CANAL BECAUSE THE FIRST DENTIST NAMED MICHELLE THAT SAW MY DAUGHTER ON THURSDAY DRILLED DEEP IN MY DAUGHTER TOOTH AND HURT THE ROOT OF HER TOOTH .SO NOW MY DAUGHTER IS BEING IN PAIN AFTER THURSDAY DECEMBER 18/20 25 ITS ITS TUESDAY THE DECEMBER 23 BEFORE CHRISTMAS AND MY DAUGHTER STILL CANT EAT SLEEP BECAUSE OF THE MISTAKE DR MICHELLE DID ON THURSDAY WHEN SHE HURT MY DAUGHTER. MY DAUGHTER HAS AUTISM WEST COAST DENTAL DONT CARE MY DAUGHTER IS BEING CRYING EVERYDAY FROM THE WRONG PROCEDURE DR MICHELLE DID.NOW MY DAUGHTER NEEDS A ROOT CANAL AND ITS THE HOLIDAYS SO EVERYONE AT WESTCOAST DENTAL DONT CARE .SHE WONT BE SEEN TILL AFTER THE HOLIDAYS AT A DIFFERENT DENTIST OF CORSE TO A ENDO SPECIALIST DR KONG .TOOK MY DAUGHTER TO THE HOSPITAL FOR PAIN DR MICHELLE CAUSED MY DAUGHTER SHE DID THE WRONG PROCEDURE ON MY DAUGHTER ANOTHER DOCTOR AT WESTCOAST DENTAL TOLD ME SHE DID THE WRONG PROCEDURE MY DAUGHTER MONICA NOW NEEDS A ROOT CANAL AND HAS TO WAIT IN PAIN TILL AFTER THE HOLIDAYS STAY AWAY FROM THIS PLACE WORSE PLACE EVER .MY DAUGHTER HAS AUTISM AND VERY SCARED BECAUSE OF WESTCOAST DENTAL. THEY ONLY CARE ABOUT THE MONEY NOT THE PATIENTS DONT GO TO THIS PLACE THEY WILL HURT YOUR KIDS AND PEOPLE THIS PLACE HAS SO MANY BAD REVIEWS I WISH I WOULD OF READ THEIR REVIEWS BEFORE I TOOK MY DAUGHTER THERE.MY DAUGHTER IS DISSABLED SHES SO AFRAID AFTER COMING TO THIS PLACE . AND SHES IN SO MUCH PAIN IT HURT ME SO MUCH TO SEE MY DAUGHTER IN PAIN. THEY ARE SCAMMER S JUST TAKE PEOPLE MONEY THEY SHOULD CLOSE THIS PLACE SO UNPROFESSIONAL RECEPTIONIST ARE RUDE AND LAUGH AT DISSABLE PEOPLE. DR MICHELLE GAVE MY DAUGHTER AND INFECTION WITH HER BLUE GLOVES TOOCHING WALLS AND PUTTING HER HANDS IN MY DAUGHTER MOUTH I WISH I COULD GIVE THEM 0 STARZ DONT COME HERE AND READ REVIEWS BEFORE YOU SEE A DOCTOR OR DENTIST YOUR LIFE COULD BE AT RISK. THEY CAUSED ME ANDMY DAUGHTER PAIN AND EMOTIONAL STRESS RUN ‍♀️ DONT GO TO WESTCOAST DENTAL THEY WILL NEVER SEE OUR FACES AGAIN .I AVISE LOOK AT REVIEWS PRAY FOR MY DAUGHTER SHES AUTISM

Fantastic experience: Great and quick service, the workers are very friendly!!

Negative experience: Bad experience with deep cleaning procedure. Will not recommend to anyone.

Negative experience: Avoid if possible. We ended up here since it was the only option nearby that took our insurance. Its almost worth just paying out of pocket somewhere else than going here. Completely unprofessional, horrible customer service, just an overall bad experience.

Negative experience: Really bad service. Came in for a consultation. Treatment plan wasn't given. Receptionists just walked out without giving any information. Another patient and myself were just there waiting, not knowing that no one was going to provide an update until next day.

Negative experience: I could complain about long wait times (an appointment i was told would take an hour took two). I could complain about incompetent staff (telling my husband to go to the wrong location where they don’t accept our insurance) But I will take this moment to call out the uncleanliness. The dentist put her gloves on, put her hands on my daughter’s legs, then in her mouth. This office is TERRIBLE.

Negative experience: Worst dental practice ever. Unprofessional staff and treated wrong teeth. Male dental assistant was very bad attitude and he refused to clean my son’s teeth when I requested to finish quickly because we waited for 2hrs. They couldn’t take xray, ended up repeating 10times altogether. Don’t ever go to this dentist. You will never have a good experience.

Negative experience: Very unprofessional stuff. Waiting is more the 30 minutes to be seen walk out already for not been on time, they rescheduled your appointment and never put it back for the day they say they would. But they want you to be there on time if not they rescheduled you.

Negative experience: Was in search of a new dentist, & West Coast was referred. My 1st appt was June 21st, where I was told 2 caps I had needed to be replaced because they were cracked. So we prepped and temporary were placed. The permanent were to come 2 weeks later. Well here we are July 28th and ive been back here over 6 times because the temporary dont stay in place. When the permanents came, they chipped it so it had to be sent back to the lab to redo. I've had interrupted vacations because of the temporary not staying in place. The permanents hv come, but the Dr's here refuse to out it on telling me I have to wait for the original dr. This is insane, and unacceptable. This is the worst dental office and experience I have ever had. Oh and let me not forget the extensive wait time in the lobby to be seen is horrible.

Negative experience: If you like waiting, this is your place to go! They are understaffed and overbooked. Not a great experience.

Negative experience: Staff excellent, the dentist a different story, there rude, if you don't have insurance, he will talk down to you, like ur are scum!!

Negative experience: I never write reviews, but this experience was beyond frustrating and absolutely deserves one. I showed up early to my confirmed appointment (with their address in the text message), only to be greeted with, “Why are you here? we don't have any more new patient appointments today.” After several confused conversations, I was told I was at the wrong location and had to drive 15 more minutes to their “sister” office—where I then sat for 40 minutes before being called in. No one ever asked why I was there; instead, I was rushed into an X-ray room and given X-rays I never needed, just for them to tell me after that they don’t even offer the retainer adjustment I was scheduled for. Why book the appointment at all if you don’t provide the service? I wasted over two hours, got X-rays I didn’t ask for, and left with nothing but irritation, unnecessary radiation exposure and a complete lack of trust in this practice’s ability to function with even basic professionalism.

Negative experience: Do not recommend. This is the second time I have gone to this office and wasted my time. I was supposed to get my wisdom tooth pulled but wasn’t able to do. Something a quick peak at an X-ray would have shown and now I go in for a cleaning and waited over and hour before I just decided to walk out. I work in the dental industry as well and know how an office is supposed to be run and it’s clear they have no idea. It’s obvious they do not value their patients or their time.

Negative experience: I am telling you--do not go here. They charged me double then refused to refund the full amount and continue to lie about it. Every negative reviews here is spot on. Unbelievable crooks. I encourage you all to file complaints w/ CA Dental Board.

Negative experience: Warning do not go here for any dental work. I had a post put in by an oral surgeon who does not make implants. I came here and was told since they do not make implants for the type of post I had surgically implanted and that they wanted to remove the implant and put one of theirs in. This is crazy I got up and just about ran out of that office. If your mechanic tried to do that with your car you would call that fraud. But the fact that this “doctor “ wanted to do this to me is incredibly dangerous. Apparently the oath of do no wrong does not apply to this dentist. It’s one this to provide poor service but to suggest an unnecessary surgery is criminal

Negative experience: I been going here for many years, and for every appointment I visited, wait times were always long (approx 3 hours each visit), so I thought that was the norm. But it took me to realized after many years it wasn't. (my new dentist have me check-in and out within an hour...) The last straw I had was when I waited for over 2 hours and half, and I still haven't seen the doctor or get my teeth checked when visiting this dental clinic. After they finally called me in, took my x-ray and sat me down, literally neglected for another hour, I just left. Because If I had wait any longer, it would of been another hour+ wait or process. Goodbye, West Coast Dental of Torrance, and hope this place would stop overbooking with just one doctor on the clock... The extra star is for the friendly staff and dental assistants.

Negative experience: MONEY HUNGRY. Horrible. Dr. Audi is a joke. She kept dropping her tools on my chest, as if the tray wasnt right next to her. She hooked my tongue with her sharp tools cus she was distracted by something then pulled it out and said sorry Not once, but twice she hooked me. After that she handed ME the suction tool and told me to follow her where she goes in my mouth, then proceed to give me a treatment plan of 9k. Then grabbed the water tool that sprays and ended up soaking the front collar of my shirt. Please if you have medi cal find another place. Also the front desk is a joke. I witnessed them place a customer on speaker so everyone can hear. After they hung up they talked so much crap saying he should go to Mexico and get the job done if he's gunna complain, but he was just trying to get info. Sad these are the People in health care. Do better little girls. Act like professional women.

Positive experience: West Coast Dental has treated me right and have wonderful people that make you feel you're getting what you need great pricing and taking care of my problem makes me have a new change in my life thank you guys.I enjoy coming to my visits and getting my procedures taken care off.I would recommend

Negative experience: Don’t go here if you want to be treated with respect or let’s face it, treated in general. My daughter had an appointment last month, they called me to reschedule because the children’s specialist was gonna be a no-show. Fine, we can reschedule. They rescheduled me for today at 8am- the office does not open till 9 officially but the specialist begins taking appointments at 7am they assured me. I am pregnant and on bed rest so my husband took my daughter this morning. They get there at 7:50 and nobody is in the office. I call the customer service number and they can’t get a hold of the front desk (because they’re not in) but say that the 7am appts were never checked in either. My daughter is in pain from the crowns this place installed and needs to be seen today so customer service tells me she can be seen at 9 and that if the specialist does not show up, the general dentist will take care of her and do her review and cleaning. Anyway, the receptionist gets there at 8:50 and looks annoyed at my husband for coming in before 9 so he tells her they had an 8am appt, there are notes on her chart from when I called. She says the specialist is not in and asked if he would like to reschedule for next month. I speak to her myself on the phone and she has an attitude with me as well- I let her know this WAS the reschedule appt as the children’s specialist canceled on her last time and my daughter is in pain and needs her care today like her appt was scheduled for. She says she’s not sure if my insurance covers a regular dentist seeing her since the specialist isn’t in, even though she was scheduled for the specialist and it’s their screw up yet again. She says she will check what they can do once the dentist is in. It’s after 9:20 and the general dentist still hasn’t shown up, my husband and daughter are still waiting with a room full of people. He is missing work And she is missing school and not to mention IN PAIN and we still don’t even know if they’ll see her. They also just asked for her insurance info AGAIN even though I sent it to them when they rescheduled her last month and they confirmed receipt. This is hands down the worst experience we’ve had with any company ever and I will be filing a complaint with the BBB if something does not change.

Negative experience: Didn't listen to my step dad when he said he was in pain during a procedure and continued with the same velocity. When I got my wisdom teeth removed here I told them I could feel pain. They told me it was just tugging as if I could not tell the difference between pain and tugging. I insisted several more times that it was painful and they (begrudgingly) gave me multiple injections in addiction to the few they gave me beforehand. After the procedure I was vomiting from all the anesthetic with a horrible migraine. No tooth pain though. Hooray?

Negative experience: The office staff is great at the West Coast located on Sepulveda Blvd. Just make sure they don't forget you are waiting and have an appointment after you sign in. My biggest complaint is with the doctor who gave me a laundry list of things that she said "needed" to be done to my teeth. After a second opinion from a trusted dentist, I discovered none of these supposed "necessary" things with the exception of fixing a chipped tooth. Thanks West Coast for showing your true colors. Never going back.

Fantastic experience: West Coast Dental is a great dental office. They are friendly and make you feel very comfortable. Clean and professional. Would definitely recommend.

Negative experience: Stuck here for 2 hours. Also overhead other customers stating that in their previous visits they had to wait 2-3 hours to be seen. Avoid this place like the plague if you value your time.

Negative experience: First time I was here I had a great experience. However I thought it was weird that they encouraged me too much to leave a good review online. They even gave me a business card with instructions for leaving a review. I wanted to leave a good review but it felt too weird cause of how they asked. Well apparently they will service some clients well on accident and then ask those clients to leave good reviews online. I know this because on my second visit it was a nightmare. Why schedule an appointment when they make you wait 3 1/2 hours. If I knew I was going to wait this long I would have not come. And on my second visit they kept saying I needed so many procedures. Sad to see corporations tapping into the health industry like this. I know this because my dentist buddy who has his own practice said my teeth are fine.

Negative experience: The worst dental experience I have ever had. I made an appointment for a standard cleaning at 9am, and I did not get called in until 10:30am. They took X-rays and brought me into another room. The insurance lady came over and told me the Doctor recommends getting a deep clean and liquid antibiotics, and it would cost me $1200. I let her know I would just like to proceed with my standard cleaning as my insurance covers this. She responded by saying "the doctor can't clean your teeth until you pay for the deep clean and antibiotics." I asked why, and she said the doctor needs to protect themselves as my teeth can get infected unless I pay for a deep clean. I then asked her if I could have the doctor just do a short floss and polish. She responded "why would the dentist floss your teeth, I just told you they are not going to work on you." I responded maybe they would clean my teeth since that is what dentists do and that's what my appointment was for, and told her I would no longer speak to her, and asked for the Doctor. She said the doctor was with another patient and I would have to wait. The doctor finally came over and gave me a 5 minute cleaning. The only bright spot was the hygienist. I don't understand how the woman who tells you the cost still has a job..... She is losing this business customers for sure.

Negative experience: Shorten the length of time for any visit. I spent more than 3 hours (exactly 3 1/2 hours) when I went for annual exam. This was my 2nd time visiting that location, the first one being last year. One of the personnel, who was explaining to me about the insurance, said that they were understaffed. I would have understood the situation, but my 1st visit (2hrs) was similar to the 2nd one I had recently… the waiting took so loooong. I didn’t even have any procedure nor cleaning done, it was only an exam. (Waited 45mins at the lobby. 15mins for Xray. They sat me down at the dentist chair, waiting for 1 1/2 hours. Examined by dentist 20-30mins. Waited again 20-30mins before I finally spoke to someone at billing) The staff was nice. But it would not rectify the distressing experience of waiting for that long… 3 1/2 hours! Going to the dentist already is an anxiety-laden trip, for most people. Typical visit time should be, 1-2 hours….. 2 1/2 hrs still bearable. But when it becomes 3 hours and more, that’s horrible!

Negative experience: *** don’t do it*** Horrible service !! It’s taken them since June to get my daughters fills done! We are now in the end of September. Really ? This is crazy. They move appointments without even calling. Cancel appointments morning of. And on top of that the lady’s in the office are rude! And got some funky attitude. But this to be expected at a medi-cal office. After this last service never coming back and will not recommend. We are going to a private GD like the office lady recommended. Come at your own risk . Let’s see if the WCD (owner) will respond to this comment. Cuz it seems they only respond to the good comments.

Fantastic experience: Very clean office and friendly staff Same day appointment The Doctor is very pleasant and she took her time to explain and answer questions. Front office to back office my experience was exceptional.

Negative experience: This place is not recommended at all. On first appearance, its a mess. Full garbage cans, chipped paint, etc. Second, not a comfortable environment nor did some staff seem trustworthy. awful experience where I went in, was called in after 10 minutes, sat in exam chair, took one look around and said No thank you. Then left without anything at all being done, thank goodness. This is an direct reflection of poor ownership and poor upper management. Will not recommend nor be back to any WCD location.

Fantastic experience: The stuff there are always very helpful they're always very professional but they are kind the wait was a little intense but that was because I was in a lot of pain because of my tooth and it was not their fault at all they answered all of my questions there was no runaround there was no yes but which I appreciate

Negative experience: I made an appointment for myself and my daughter through Zocdoc, and the dentist office changed the date and time of both of them on their own. When I went in for my appointment they took x-rays, then made me sit and wait for 20 minutes for the doctor to come and examine me, and then made to wait for another 10 minutes before someone came and told me that my insurance actually wasn't covering everything and that I would have to pay a couple hundred dollars out of pocket. I can not recommend enough that you DO NOT use the dental office.

Negative experience: My son went in to have an extraction. He has a mental disability and when the procedure started and the numbing shot was given to him it hurt obviously. He made a noise out of pain and the dental assistant decided she was going to laugh at him. This was very insensitive and unprofessional. For anyone to be laughed at is wrong but for a person with a disability. My son has been traumatized by dentists in the past and they know this. They know he has a disability and they allowed this to happen. He once again is terrified of the dentist and in tears. I would not recommend this place at all.

Fantastic experience: The Office staff was so Awesome, dentist was kind & gentle. I would definitely recommend this office, they have no idea how much I appreciate how they helped my daughter, they really did earn all 5 stars ⭐️

Negative experience: The last two times I’ve been here the place has been understaffed. I know that this is not how dentist offices are supposed to be run. More than two hours and 20 minutes later after my appointment time and i’m still waiting for simple x rays and doctor check up so i can enjoy the only day i have off this week.

Negative experience: Defiantly a waste of time i got sent here for my child thru work insurance and i came because the issue my son STILL has needs immediate care when we first seeked help back in the last week of April I was told come in everything is good to go I came in and they had to confirm with the insurance even though they had confirmed before my appointment which is why I went In the first place because I live about 9 miles from there and I do not drive so had to make sure everything was good to go my appointment was at 12 I left at 4 and all they took was x Rey’s and the pediatric dentist was not there so they rescheduled for JUNE 4 I was angry because so much time for nothing and I had to wait a whole mounth …mid may they call me to confirm an appointment I never scheduled to see if my son qualifies for braces but I wasn’t told when I confirmed what it was for I just assumed it was for the work he desperately NEEDS so mid may I make a trip witch only lasted 1 minute because it was for the braces and I was so upset I didn’t have time or money to be coming and going and so I let it go…. About two week before my appointment I get a call saying that they will have to reschedule me for another week witch was today so I show up and they again took creta and I’m told I have to wait another three weeks for his actual appointment and they want to pull baby teeth out witch is unnecessary they are meant to call on their own in conclusion I have never wasted so much time in my life just for one thing to get my son the attention he so desperately needs and if I go else where it’s the same amount of time it will take to start a whole new process it’s just frustrating and this place gives me anxiety I will definitely never ever be coming back here again after my sons treatment I will switch everything it’s just the waste of time I can’t deal with also I have to pay every time I come in and I want told before my initial appointment as if they just came up with it four weeks later doesn’t the insurance pay for the visit already

Negative experience: The facility is extremely unprofessional. The wait is always so long. No communication while waiting 2 hours to see the dentist for just check up. Had to take time off from work to see the dentist and first few times couldn’t because of the wait (saying they had a lot of emergencies). For my ortho appt, also didn’t tell me that ortho was at a different location which made me late to my appt, and wasted my pto hours.

Negative experience: We took our 2-year-old daughter here three years ago and it was a horrible experience. First, they refused to allow a parent in the room with her, even though she had NEVER been alone with a stranger in her entire life and was only two years old, and they were very rude about it too. Second, they told us she had a cavity and they needed to do an expensive procedure to fix it, even though she'd never had sugar in her life and we were very careful about tooth care. We didn't trust them, so we got a second opinion from another dentist, and they didn't see any cavity at all. We've taken her to dentist appointments annually since then, and none of them have ever found a cavity. So we feel like they were either incompetent or trying to scam us.

Negative experience: This is, by far, the worst orthodontic office I've been to. Had to file a grievance with my insurance company to get my money back for negligent care, misplacement of brackets that caused the wires to break and brackets to fall off, poor customer service and lack.of availability. To top it off, they also tried to rip me off by charging me more than my copay. My insurance company sided with me and I got every penny back. If you're ever in doubt about this office's intentions, please contact your insurance company and file a complaint.

Fantastic experience: Wonderful staff and clean office. Big thank you to Melisa and Xochitl for helping explain my treatment and understand the importance of this. Also thank you for making me visit a welcoming and caring one. Definitely will be back!

Negative experience: Took my son for his check up and cleaning. We were second on the sign up sheet but they took other patients in that signed in after us. We were there for over two hours before they told us they were unstaffed and didn’t have anyone to do the cleaning. Also, the time before that the dentist called in so we had to wait for an available dentist to show up. Not the best experiences here.

Fantastic experience: Most of the time I come for my check-up, I am at the office for over an hour. Today was one of the smoothest check ups I’ve had in a long time. Everyone in the staff was very welcoming and informative. Everyone communicated what was happening and checked on me frequently. West Coast dental is making improvement and it is not going unnoticed. Special thanks to the two dental assistants that helped me today. They were both very professional, helpful and kind.

Positive experience: Yes. you might have to wait, Yes. Things cost money, but your teeth are worth it. If you are looking for a Dentist office that really takes time to get to know you and you are the kind of person that wants to see smiles when you come in despite everyone wearing a mask then this is it. It's a community where you can laugh and joke and get appointments that work for your schedule. I've been coming since Feb and having had a bad experience at another office this one was really welcoming and transparent. It doesn't hurt that they gave me this cute little kit! They also accept Medical which is great.

Negative experience: Worse dental office! I brought my mom here to see if we can get her dentures done . The wait to see a dentist took over two hours to only get speak to the dentist for 15 minutes?! They also failed to send paperwork to Dentical to get the initial process for dentures after waiting for months and refuse to take any accountability. After that horrible experience, we never plan to go back but yet for some strange reason they went ahead and book my mom a dental check up without neither of our consent?! I don’t trust the way they practice and I see a lot of negative reviews for the same reason so I suggest you save your time and find another

Negative experience: Both dentists I saw were incredibly rude. Unfortunately I do not remember their names. One offered unsolicited medical advice regarding something decidedly not dentistry, something I find unprofessional at best. The other dentist was dismissive and rude while I was having a panic attack. I understand that witnessing a panic attack can be uncomfortable and there's no one-size-fits-all solution as every individual will have their own preferences. That said, "why are you crying?" is absolutely never a productive, helpful thing to say to someone who is crying! I can not think of a single instance in which it would help a situation. I was furious while leaving the office, but still I the midst of my attack so I couldn't articulate it. Those could have been one off instances, but there's more. I had my exam in March and had to get some authorizations approved. When I called back in May to find out what was going on, they said they would resend the authorization request and it really sounded like it had never been sent in the first place. It wasn't until August that I was contacted to make an appointment. Right before I got the call, I had gotten a letter from my insurance asking why I hadn't gotten the work done because they had approved it *50 days prior*. Frankly that alone was enough to make me lose trust in the practice. I am also intensely uncomfortable with signing papers in which I am certifying that I have had XYZ explained to me BEFORE the appointment has even started. I'm not convinced that I did in fact have everything explained to me because I was never sure what was going to happen in a given appointment and left each one confused. Most of the staff and aids were lovely people and very kind and I do not mean to lump them into this review. Unfortunately I wasn't able to get specific names and I'm sorry for that. I don't think that this practice was going to be a good fit for me regardless - I stated multiple times during each appointment that I had anxiety, so it should not have been such a surprise when I had an anxiety attack about it. I've spoken to my insurance and they would have approved nitrous so long as it was explained why it was necessary. But I was only told that it would be $300, hate it for you. Since I had to end the appointment and am now being sent to a different practice because you don't do sedation (even though the website says you do and it does not indicate that this location is exempt), it's obvious that it's necessary. I was just already incredibly anxious to be at the dentist in the first place, and all of the unsurety did not help whatsoever.

Fantastic experience: Here are three reviews, I’ll start with the best ones first. These first 5 star reviews are ONLY for YOLANDA and for the Regional Manager , Cristina Ricalday. I think Mrs Ricalday and Yolanda ( the front end clerical staff ) have really made up for the current Managers piss poor performance in more ways than I can explain. The current manager has treated me bad, and has openly admitted to blaming the owner and corporate for a numerous amount of things, like the bad reviews on here and the service she is able to provide to the community (patients). My first 5 Star Review goes to ———— Yolanda! Yolanda really has showed her patients a great deal of care, and SHOULD IMMEDIATELY REPLACE THE CURRENT MANAGER AT THE TORRANCE LOCATION, if you don’t believe me, please see for yourself. She is my favorite person to deal with, because unlike the manager at that office, Yolanda has went out of her way to ensure I was happy and satisfied every time. I put all the blame n the current manager of that office, who openly admitted to me in front of her staff that there won’t be a change in the office do to Corporate! Yolanda is the MVP of that office, and she should be rewarded for that alone. Now, my other 5 star Review goes to Regional Manager Cristina Ricalday. She has turned my frown upside down from dealing with the current manager at her location in Torrance. Yolanda is the back bone of that office, and I hope she gets promoted soon to the manager at that office. She would represent Mrs Ricalday a whole lot better than the current manager has done per the reviews on google and Yelp. I gave Mrs Ricalday another opportunity to have me and my child come back and try out their services one more time before leaving for good , and I was totally IMPRESSED! Luckily, the current manager wasn’t working, and that office seemed to run SOOOOO SMOOTHLY! Mrs Ricalday has turns me into a happy customer, and taken care of me. Due to her excellent service as a regional manager, I hope that she gets recognized by her board for going out of her way to please one customer , when she probably oversees thousands of customers. Bravo to you ma’am. Sadly… my last Review has to go to the Manager at Torrance . YOU GET ABSOLUTELY NO STARS AT ALL. I can’t even give up a nice comment on anything. You’re not a leader, rather you’re a poor excuse of a leader. You’re willing to plateaus your whole office and then lead them to failure. You have had almost nothing but horrible reviews from your patients, and that’s sad. You blame everyone else but yourself for the way your office is recognized on reviews. You blame corporate for being over booked, and you haven’t spoken up about change, because you told me in front of everyone in your office” nothing will change , and this is the way it is here”. What a joke! Because of your lackluster performance, I have had to reach out to your boss, and she ensure me a change would happen, and a change has happened. I have came in twice when u were not there , and Yolanda and the fill in manager were so much nice and easier to deal with. The manager treated me poorly, and that isn’t a way to keep revenue for a million dollar company, that’s a way to hurt a million dollar company. If this was Undercover Boss, I would legit fire her , or demote her to a lower position. With this current manager , this ship ️ will crash at sea, given she doesn’t improve her knowledge on basic forms, scheduling , following up with clients , and EVERYTHING OFFICE RELATED TO A DENTAL OFFICE. Closing, I do recommend coming here. If u come here, please talk with Yolanda for the best service, because from my experience… you CANNOT trust or communicate with the current manager, and expect good results .

Negative experience: I never give reviews to anything or anywhere no matter how good or bad my experience was. But West Cost dental is an exemption. I would never ever comeback or go to ANY WESTCOST DENTAL CLINIC anymore. And WILL CONVINCE ALL MY FAMILY AND FRIENDS NOT GO THIS clinic. Thats how DISAPPOINTED I am. Its been almost 5 years since my bad experience here, to this day at work or in any gathering if dental clinics ever mention I always discourage people “ not to go West Cost” that way I can help them save their hard earn money precious time and PAIN.

Negative experience: My appt was at 8 but didn’t get seen until after 9 while multiple people who signed in after me were taken. Didn’t leave the office until after 10:30am for a cleaning, which they charged me $280 for when I have dental insurance.. When I left I asked for a print out of what was done in the office and they would not provide it, just a receipt of my payment.

Negative experience: as much as I've been with West Coast Dental for over 10 years, I'm disappointed with the service, especially to the plus-sized lady with glasses, in regards of not providing viable dental options my insurance. being low-income, I'm also disappointed in the condescending manner the lady treated me despite my financial needs.

Negative experience: Kind of disappointed by this dentist. They are very slow and kind of sloppy. I was waiting in the office for over two hours to see the dentist for a quick five minute consultation. They also chipped one of my teeth they were working on and a temporary crown his fallen out twice.

Positive experience: UPDATE: Downgrading my initial review because of disappointing hygiene care. The first cleaning I had by Kasha was excellent! Since then there was a different person every 6 months whose skill level appeared to be fresh out of a dental program with no practical experience. I canceled an appointment because of a sore jaw issue, and they kept bugging me to reschedule. Now I'm back to the hunt for a decent HMO dentist... sigh. VERY pleased with my first time here! Everyone was very pleasant & professional during my long appointment time for x-rays, cleaning & crown prep. Dr. Val was great in explaining all that needed to be done. No upsell for whitening or any other services which I really appreciate! Kasha was especially delightful while doing hygiene & temporary crown work. Everything was smooth sailing, from making the appointment & filling out new patient forms online, to getting my insurance coverage & billing set up with ease by Abby and the other young lady in the front office. They are completely COVID-19 compliant and I waited in my car for only about 15 minutes after check-in. In a sea of what seems like an HMO dentist clinic on every corner, I'm sure glad I did my research and settled on this one!

Fantastic experience: I ve seen 4 different dentists within 6 weeks. I was evaluated by Dt. Audi. She was very understanding she listened to my problem. I m going back there.

Negative experience: I have bad experince with this office in both ways front desk and the staff in the back. The doctor is overwhelming with too many patients at the same time with no trained assistant. My visit was waiting for more than three hous and assistant did a bad job in my teeth end up with pain and I have to repeat the work.

Negative experience: Avoid this high turnover dental office. The dentist I loved left a long time ago. Now there’s Dr Audi, she’s the dentist and the hygienist. She attempts to render unnecessary services and if you refuse, she won’t do anything. I was there yesterday for 2hrs. I will let my insurance company know and then I’ll be moving on.

Negative experience: Unprofessional staff from the front desk to the dentist technicians. My first visit I waited over 1 hour after my appointment before I went up to the front desk and to see what the issue was. They said it would still be another hour to complete X-rays… I left. Unfortunately I had to reschedule a second time for a teeth cleaning. Upon arriving for the second time, I waited over 1 hour again, to be brought back for X-rays and then was notified that the suction system was down so they could not finish cleaning my teeth. I was forces to schedule a third appointment for my teeth cleaning. The third visit was a 30 min wait to be seen. They told me I had “spots where cavities were starting.” I was dumb enough and listen to them. Spend a few hundred dollars to fix that and another $250 to fix a small chip in my tooth. The glue they used to fix the chip is still rough when I run my tongue over it and left a foul chemical smell in my mouth for over a month. Complete rip off. Communication between the staff is unorganized. I was required to come back 3 separate times to get my teeth cleaned and had to pay office visit fee every time. Best advice, go somewhere else! Save yourself the stress, time and money.

Fantastic experience: Doctor Audi was amazing and she was so funny and kind.And Melody was a good dentist he clean my teeth, so Good and my smile look beautiful. Also I was wating for 30 min and It was not bad because my 2 brothers also have dentists appointment it took only us 30 min to finished the x-ray. And I recommend you should go there unless you want to have bad teeth.Thank you. From Reebal'11year old

Fantastic experience: Dr. Audi is one of the best dentist that I have ever had. She's compassionate ,caring and a strong leader for her team members and wants the best treatment for her patients. Her team also goes above and beyond unbridled care. They make great connections with their patients to make you feel relaxed and comfortable. As we know a lot of people don't really like going to the dentist. This crew will help relieve the anxiety or stress and help you through your visit. To my girl's at the front desk Zoila and the other girls you rock! Thank you all for everything A++++

Fantastic experience: The ENTIRE staff is wonderful!!! Dr. Audi is very good! And very kind!!! I highly recommend this dental office. Also, I love that she doesn't try to scam you, it seems like every dentist I've been to ALWAYS tries to scam you into services you don't need, she's not like that at all.

Negative experience: Everything can be improved about a person’s visit at this location. I have been coming here since I was a child and I have never experienced such a negative visit like today. I waited almost three hours and was not seen by the dentist. I had an appointment at 10:00 am. My x-rays were taken at 11:00 am an hour after arrival. At 11:30 am I was finally seated. At 12:30 pm I had been given no updates about how much longer I would be waiting. So I went to the front office myself to see how much more I would need to wait. At this point in time I was told approximately 10 more minutes. I waited 20 more minutes before leaving. This type of service is ridiculous, I do not ever plan on coming back. I am extremely unhappy and disappointed with my visit today. No one should ever have to experience such a long wait time. Not once was I given an apology. What I experienced today is unacceptable.

Fantastic experience: The doctor and the staff did an amazing job. I came in feeling totally uncomfortable and nervous. They made me feel like I was at home shout out to.Dr Audi , Zoila, Yolanda and Girlie.

Negative experience: Front desk is completely incompetent! I waited for almost two hours before I was even seen. The girls in the lobby never acknowledged me, until I approached the desk after sitting in the lobby for an hour and a half. I will NEVER waste my time at this dentist again. They have absolutely no regard for their patients time!! So frustrating!!

Fantastic experience: Dr Audi,, Girlie, Mary, Greg and Donavan all had their hands in my mouth and they were fantastic, very hospitable and they showed great concern for my comfort and well being. Then there was my front office ladies Zoila and Yolanda…. The best in the West!!!!!⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Dr.Amal Audi and assistant Girlie were amazing, took my teen boy to get his 4 filings done and he said it was the easiest and most painless experience ever and the experience was amazing and the best he's ever encountered. Thank you Dr.Amal!!! You're the best!

Negative experience: Had an appointment for a routine checkup. After sitting there for 2 hours and 10 minutes with only X-rays having been done I was told it would be at least another 30 minutes before a review or cleaning would begin. I was asked to either continue waiting on the chance they might actually do something or make a future appointment where I could begin the waiting all over again. I left. My record for a cleaning at this location is 3 hours. The staff does pretty good work but they could not care less about wasting their customer's time.

Negative experience: The worst Experience I had with Dentist clinic, the made two big mistakes ,they were going to remove my wisdom tooth,after they give me nom ,they realised its not wisdom teeth . They mad me wit 3 months to got approval from the insurance ,and after the approval cam and I had app to treat it, The front office unhelpful and so aggressive and they not respect the patients and their times . very bad and not professional place .

Fantastic experience: I had to come in to get rid of an excruciating pain in one of my molars. Dr Amal Audi and her assistant Jake helped get rid of the pain and fly through half a root canal until I could come back to finish it. The proceedure took 45 minutes and the pain from the surgery didn’t last long. She is a very passionate and sincere DDS. I would recommend her to take care of your dental needs.

Negative experience: Good dental work but appointments are never on time. If you get there on time you will be sitting in the lobby for at least an hour, maybe an hour and a half before you are called. I notice this happening consistently at every appointment. Finally had enough and moved to a dentist who respects my time. Would not recommend.

Negative experience: Office staff lied to me for over 2.5 months regarding getting my wisdom teeth extracted, they had me sitting in the dental chair for over 5 hours on my last visit for absolutely no reason. I was not seen even one time in the whole 5+ hours I sat in that chair. I went in for my 9 am appointment today 5/17/2023 and was not taken back till 9:45 am, and was refused service by the dentist because as she stated “there was to much confusion” around what procedure was to be done. So they told me to leave and no procedure would be done. The staff is very unprofessional, all the staff from the front desk to the dentist and specialist themselves. They overbook their appointments WAY to much and just have everyone sitting around doing nothing other then waiting. They must enjoy wasting other people’s time because that is all that is done at this dental office. I will never recommend this dentist to ANYONE, nor will I ever be doing business here again. I will also be reporting this business to the BBB for their lack of communication, organization, and I highly believe they are scamming the government of money.

Negative experience: I've been waiting over two hours since my appointment time. They don't give any updates. I can't rate their service, because I haven't gotten any. New edit: I'm back at West Coast Dental. It's over an hour after my appointment time, and nothing. I signed in, and nothing has happened. They haven't given me paperwork to sign, no updates, no service. Avoid this dentist at all costs if you value your time because they don't.

Negative experience: Very rude office employee who I dealt with, a very overweight lady, possibly Melisa Licerio. She was argumentative with me and, with her back turned toward me, said something about me to the person who cleaned my teeth. I got the left side of my mouth deep cleaned and the hygienist didn’t spend very much time at all - at most 15 minutes - cleaning my teeth and gums. When I returned to the office later in the day to get a more detailed statement of services rendered to make it easier to get reimbursed by AFLAC, the same very overweight lady refused to enter the information on the computer and instead wrote it in. Also, after I came back and asked for help with the statement, the overweight lady took out her food and took her time before helping me. Very unfriendly and mean. To do better - retrain or fire the very overweight lady and have the hygienist properly do his job or get one who will.

Positive experience: I had not been seen in 18 months when I came into the office Jan 27th for my 9 AM appointment. The young girl with the long dark hair said she searched my name through the data base and that I had no insurance, which I KNEW was incorrect. So I missed my 9 am appointment. I called back to the office and spoke to Roger. He researched my file and found my insurance then scheduled me to return the same day at 3 PM. Dr. Ali examined me and said my teeth are in great condition and just needed a simple cleaning. The dental assistant ONLY BUFFED my teeth. Carlous assured me if I needed any plaque removed that the technician buffing my teeth will alert him to come to remove. The technician never summoned Carlous so I was surprised that after 18 months my teeth had no build up,so when I got home, which is across the street, I checked my teeth and was LIVID when I saw OBVIOUS BUILD UP of plaque! That young man sent me away KNOWING my teeth had build up which he could not remove with buffing!! If I did not check my teeth and return to arrange a solution, I could have developed worse symptoms. Well the hygienist, Carlous promised to personally clean my teeth today February 3rd. Today, Carlous saw that my teeth needed a deeper cleaning than a basic simple cleaning than what Dr. Ali recommended after his exam. Carlous scraped the plaque from my teeth, the plaque was not in my gums, Carlous told me I have periodontist. That is not "great condition" as Dr. Ali claimed. I am very grateful to Carlos. I don't understand how Dr. Ali's examination resulted in my merely needing simple buffing. That is unprofessional and unethical, or either he's just a bad dentist, or a criminal, because if he is not a bad dentist then he committed fraud. I would like to reiterate that Roger was awesome and Carlos super awesome!! I doubt if I will return because I don't trust Dr. Ali Will give me an honest diagnosis that will not jeopardize the future health of my teeth.

Fantastic experience: This was my 1st time here...it was so busy and I had to come back but it was so worth it! Elaine & Rodger at the front desk was so nice and helpful. They even charged my phone, I really appreciate them taking the extra steps to call to assign myself to the facility. The X-Ray tech Greg was so gentle with me because my teeth hurt so bad. He kept talking to me so I wouldn't focus on the pain. Super nice!!! I had 2 interns named Joseph & Raquel. They were so patient with me and very informative. They will make amazing dentist!!! They grad in June I heard, happy for them! The actual doctor was straight to the point and made some jokes, I appreciate it! And the office manager Zolia was straight to the point. I loved it! She gave me all the infor I needed. I definitely will be back for my treatment! Thank you guys for the guidance and care!!! See you all at my next appointment

Negative experience: Never. Not once, have I ever been seen anywhere close to my appointment time. Everyone always has an excuse as to why they can't show up for work on time. They double and triple book times, and regularly I've had to sit in a chair for 1-2 hours. Not sure if other offices are better. But, to the Torrance office, serial lateness is a character flaw. You should work on that.

Negative experience: My appointment was at 10am and I didn’t even get X-rays until 2hrs later. The doctor didn’t really want to do the work he was unprofessional.. I left bcuz after 3hrs, Nuthing was done. I going got X-rays.. the place was old dirty and crowded.. I will never go back..

Fantastic experience: The experience I had at West Coast Dental of Torrance was Amazing The People that work there are very efficient, everything is done in a timely matter and I had a brand new set of Teeth in just 4 office visits, Yeah I'm proud to show off my pretty smile with my teeth showing. Thank You West Coast Dental Of Torrance Sincerely, Kimberly Jeffers

Negative experience: I called to verify if my sons insurance covers his next appt. Someone told me to hold and never got back to me. On hold for over an hour..I didn't even get to ask anything they just told me to please hold. Crazy ...smh

Negative experience: Absolutely the worst experience me & my wife had at any place of business. At first we both got appointments just under 3 days of the call to make the appointment. I even said to the receptionist that I expected a much longer waiting time for the appointment. We both found out why they wanted to see us in so rapidly. Upon after getting both our x-rays and exams they quoted us for unnecessary dental work that would cost multiple of thousands of dollars. Both me and my wife were unemployed and had Medical Insurance. It seems to me that they only wanted people's monies and not provide the proper and professional care for their patients regardless of their incomes. Medical covers x-rays, exams, cleanings, tooth extractions and basic dental work. We both were supposed to be scheduled for an appointment to have the necessary work done. Mine was just deep cleaning on a few teeth. After not receiving any calls for over 2 weeks, my wife decided to call them. They asked her to come in the next day and she ended waiting for nearly 4 hours. After watching a few patients that came in after her and was being seen before her, decided to speak up and ended refusing any services the office had to offer (which was none at all). I never got any phone calls for anything at all. We both figured out that our insurance claims were denied without any follow up phone calls to either one of us. How could they be denied when we just wanted the basic dental work done and our insurance covered what we needed? Sorry we didn't want your ridiculous false examinations for work we didn't need to fit your financial quotas or pocketbooks. One thing to add, when my wife went back in the office, one of the receptionist informed my wife that the "Dentists" that saw her that day, were not the usual Dentists that operate in this office. So go figure. Yeah, I strongly suggest that you make sure you know what you're getting into by choosing this dental office. Me and my wife chose to go elsewhere. This place of business sucks!!!

Negative experience: Worse place ever they charged money for services they never rendered and now they do not want to give me my money back. I have not received one phone call or a check back from them... They claimed the Corp. office has to OK the check and it will take 6 weeks for me to get it well this is the 2nd week I will not surely give them free money. You guys have 3 more weeks for me to give my money back. I want my money back,you guys should be out of business!!!!! UPDATE I RECIVED MY MONEY AFTER 6 WEEKS..had to called them several times for that.

Negative experience: Went in with my twins. We were all scheduled for a cleaning by "corporate" said the dental insurance lady at the front. We were there for FOUR hours to be told at the very end they had to reschedule us because the "hygienist" is only there on Friday. I could have left at the very beginning had she told me that but she assured me they "might" be able to do the cleaning one hour in of our wait time(THAT'S THE REASON WE STAYED). Honestly this has been done a couple of times prior. There is always a new receptionist, assistants and EVEN the dentist. The only one that has remained through these 3 or 4 past years is the insurance lady that always suggests "she'll submit for payment" from the insurance. In the mean time, reschedule.‍♀️ Does the dentistry bill for the office visit If so, this would completely make sense.

Fantastic experience: This Dental Office is Amazing! I was able to get a free exam and Raychelle she’s absolutely the BEST! She made me feel comfortable and at ease for the procedure. Very Outstanding!!! High five to Washington Dental

Positive experience: We waited for one and a half hours for a check up. I think this dentist is rushed, not thorough. And he's not friendly at all, even to my 6 year old son. There were around 5 patients waiting, one dentist. Staff are nice though. Hope they employ one more dentist at least. I will not see this specific dentist personally. Hope he's just having a bad day.

Fantastic experience: They took care of a long standing problem with a broken tooth i had for the past 4 years. They did extremely great making sure i was comfortable and took care of my problem. So glad i came to them, wish i would of sooner.

Negative experience: My partner was getting his teeth cleaned and had an appointment for 11am. We waited 1 hr and 45 mins for them to tell him that they need to reschedule him. Unbelievable. Never coming back here again.

Fantastic experience: Visiting. West Coast Dental Of. Torrance was a pleasure again. The Employee was very helpful with friendly Smiles. This is the best Dentist Office that I ever been to. My dentist was so gently on my mouth I came in for a adjustment on my denture because the bottom Ones were to big and I couldn't chew my food whin. They are in my mouth. Other than that MY Visit at West Coast Dental Of Torrance was Wonderful. Thank You: Miss. Patricia Y. Burditt

Negative experience: The dentist never even looked at the problem I was there for. He looked in my mouth and gaves some numbers to his assistant and walked out. Then she came in telling me what I needed to do. I told her I here to just get my denture repaired. She looked at it and said it can't be repaired. I took my denture back and went and bought denture repair temporary fix and did it myself and still using it today. I'll never go back there again.

Fantastic experience: After dealing with toothache I came here and was recommended a crown. During the procedure Dr. Hankins was very accommodating and very experienced on his skill. The procedure went smooth and hardly felt any pain. As far as scheduling appointments, payments, and explaining what kind of crowns were available, the office manager, Patty, was very knowledgeable and professional. She embodies providence and empathy in the office. I highly recommended this location!

Negative experience: My xray technician with the tattoo on his hand was the best! He was very sweet and patient and also extremely knowledgeable. However, the dentist Mr. Hankins was a real jerk. He was mean rushed me and yelled at me about my teeth. This is why I avoid dentists I always have to deal with the embarrassment and discomfort of asking for help. I would not recommend Dr. Hankins to my family and friends I hope to change my dentist soon

Negative experience: 1 Dentist can't handle the patient load. I was told after 1 hour to come back in the afternoon or reschedule. I chose to reschedule. Last visit I was there for two hours. Clearly they need more Dentist's. Also this place is notorious for trying to get you to pay for services your insurance won't cover like a mouth irrigation for $500!!! I mean come on folks are you serious!!! Everytime! I'm switching Dentist's after my rescheduled cleaning. This place has gone downhill

Positive experience: The staff is friendly and very helpful. However, they do take a long time to bring you to your chair. After they bring you back they are very fast and very specific of everything. They explain the situation and helpful tips on how to maintain and prevent future issues

Negative experience: I had to contact you guys more than 4 times to make sure my insurance was up to date. I went a few weeks ago after calling to give my insurance and was told it was not updated… I rescheduled my appointment to today. When I went in for my 1100 appointment, there were two other patients there also for their 1100. We all came in around the same time and I ended up waiting over 30 min. Then I was only seen for X rays and consultation and was told I needed to wait 1 hr for the cleaning because of the 2 patients ahead of me. I’ve never made a dentist appointment just for X-rays. The manager said it was because they don’t know if patients will receive deep cleaning or regular cleaning. They schedule multiple patients at the same time and expect people to wait. On their sign in sheet, it was 0800, 0900, 1000, 1100. I don’t understand why they wouldn’t schedule it in 30 min intervals so they can get to all the patients. I definitely would not recommend this facility.

Negative experience: Everyone is super nice, my son had a regular check up but didn't like the fact that the dentist doesn't take the time to explain and show you the problem. The dentist said my son had a deep groove. I stayed quite for a few seconds to see if he would explain what that was. He didn't, until I asked him he explained and told me he pulled food out of it, which he didn't show me. He was literally in the room with my son and I for what it seemed 5 mins. Then he said he recommended sealants to prevent any damage on the tooth and someone will come to talk to us. Since you are asking my feedback ....I think you should explain and show the patient/parents the problem and if they pulled food show them as well to gain the patient's trust because you definitely didn't gain my trust by not showing me the problem.

Negative experience: Wish I would have read the reviews before scheduling here, everyone is right! I waited over 1 hour for a 6 months cleaning that my kids needed, they did a 10 min cleaning for my son and my daughter now has te be rescheduled because even though we made an appointment 6 months ago go for the cleaning they don’t guarantee that they will do the job. Most likely you will have to schedule another appointment for a wait over an hour for an10 min cleaning. It’s so disappointing they don’t care about peoples time all they want is your money. I was told my son needed a some kind of gel that would prevent him from getting cavities that was $60 a tooth and was not covered by the insurance. Of course I said no and they were upset. Then they told me my daughter had a cavity and it would take about $800 to get it fixed and of course insurance company didn’t cover it. I told them that I would need a second opinion. Didn’t even do her cleaning because they didn’t have time and had to reschedule! Don’t come here I will not come back again! Why why why is it sooo hard to find a good dentist these days, that doesn’t see you as a piggy bank. So disappointing!!!!!! DON’T COME HERE!!!!!