Great Expressions Dental Centers - Detroit Ren Cen
Information about Great Expressions Dental Centers - Detroit Ren Cen
48243, Detroit
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: (closed)
- thursday: 8h-17h
- friday: (closed)
- saturday: (closed)
Great Expressions Dental Centers provides access to affordable dental care delivering both quality and convenience. Our patients rely on us to improve their oral health and we deliver it, one smile at a time.Great Expressions Dental Centers’ doctors and team members strive to help you be your own kind of great every day. We come to work to serve you, and protect that special thing you use to greet the world: your smile. Choosing a neighborhood dental office is an important decision. With access anytime, anywhere, Great Expressions has been a leader in providing preventive dental care, orthodontics, surgery, and cosmetic dentistry to the communities we serve.
Our comment from Best Dentists Club about Great Expressions Dental Centers - Detroit Ren Cen:
Great Expressions Dental Centers - Detroit Ren Cen is highly regarded for its friendly and professional staff, creating a welcoming environment for patients. Many customers have praised the exceptional care provided by Dr. Case and her team. Clients frequently mention how kind and attentive the staff are, making them feel like family rather than just patients. The office is noted for its cleanliness and efficient service, ensuring a smooth experience from the moment you walk in the door.
Patients appreciate the personalized approach, with staff taking the time to explain procedures and address any concerns. The convenience of scheduling appointments and the staff's willingness to accommodate patients' needs contribute to the overall positive feedback.
Highlights from reviews include:
- Warm and welcoming atmosphere
- Professional and caring dental team
- Painless procedures and thorough cleanings
- Efficient appointment scheduling
Great Expressions Dental Centers - Detroit Ren Cen is a top choice for those seeking comprehensive and compassionate dental care.
Great Expressions Dental Centers - Detroit Ren Cen: Reviews
Fantastic experience: Hygienist was very friendly and informative. Dr. Casey is very gentle, informative and cares a lot about her clients ! The front counter staff is very welcoming and goes the extra mile to ensure you understand your charges and insurance coverages. THANK YOU TEAM! 10⭐️
Fantastic experience: The staff is awesome! Very professional and everyone had the same great demeanor making you feel that you are not a client but more like family.
Hi, Shantel. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Dr K provides exceptional services her team as well. I’ve been a patient for a long time and I only trust her. I have had a pain free service and that’s a winner in itself. She truly cares about her patients. She explains everything so you know each step to reach that great smile. Thank you Dr K and your wonderful team.
Hi, Carol. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: From the moment you walk in you are welcomed and feel it. The entire team are very professional and polite. As someone who loathed the dentist before I highly recommend Dr Case and her team.
Hi, Martasia. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: They were convenient, fast and efficient. They worked with me regarding my lack of insurance and got me in to see them in a timely manner. The staff were very professional and the visit was pain-free.
Hi, Ana. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: My daughter & I have been going to this Dental Center for years & we love them
Thank you so much for your kind words, Nook. We really appreciate you taking the time out to share your experience with us.
Sincerely, GEDC - Detroit Ren Cen.
Fantastic experience: Great experience! Professional team and kindness. Make you feel comfortable.
Hi, Gianfranco. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Awesome! Hands down the best staff I’ve ever dealt with, everyone that works there makes you feel special. Highly recommend you check them out you won’t regret it.
Hi, Brian. Thank you so much for leaving us a stellar review!
Fantastic experience: I always have an excellent experience at this office. Dr. Case and her staff are always kind and professional.
Hi, Anita. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Shout out to Dr. Case and her outstanding team! Smart, gracious, professional, and beyond talented. What a phenomenal office. Thank you Stacy and everyone!!
Hi, Ibtisam. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Friendly, clean, thorough and affordable
Hi, Ki-ki. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I always receive excellent service at the RenCen office. They have a knowledgeable and helpful staff. Dr. Case is second to none. Also, the dental hygienist made some great recommendations on maintaining great oral health.
Hi, D. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: My daughter and I always receive superioir and friendly service from GEDC at the Renaissance Center. From a loyal patient since 2010.
Hi, Sierra. Thank you so much for leaving us a stellar review!
Fantastic experience: I love great expressions. There efficient, professional, polite and their work is always done in a timely matter. They make sure they explain each procedure to you up front along with the cost as well.
Fantastic experience: Everyone in the office is always nice, professional and efficient. It’s a pleasure to visit every six months.
Thank you so much for your kind words, Wendy. We really appreciate you taking the time out to share your experience with us.
Sincerely, GEDC - Detroit Ren Cen.
Fantastic experience: Dr Case and her team are exceptional. Super professional and empathetic when handling painful dental procedures. This is where you want to go! They are the absolute best.
Hi, Ron. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I have been coming here for over 12 years. And have yet to have a bad experience. Everyone is so kind.
Hi, Randy. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: My wife had an appointment yesterday and she said how amazing it was and wanted me to leave a review. Dr.Case Is so wonderful and explains everything while it’s happening could not ask for a better dentist also she had the sweetest assistant and a helper named Emma who was also so kind.Just want to give a applause to everyone who works there
Hi, Anthony. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Absolutely excellent!! Had my first appointment yesterday. Dr Case identified the problem, told me what was wrong, fixed it! No hassles, no drama, just great results! Could not be happier!!
Hi, John. Thank you so much for leaving us a stellar review!
Fantastic experience: Excellent service. Great staff.
Hi, Paul. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Great dental place nice people work there. Does a great job, I like!!
Thank you so much for your kind words, Deandre. We really appreciate you taking the time out to share your experience with us.
Sincerely, GEDC - Detroit Ren Cen.
Fantastic experience: The Dr Case and all of the staff were absolutely amazing ! My only regret is that I wish this wonderful team were in my life sooner!!!
Hi, Cynthia. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: The dental hygienist was very thorough and so was her assistant Doctor case is absolutely the best
Hi, Patricia. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: From the time I walked into the office until the time I left everyone was so kind and professional. I just love my hygienist that cleaned my teeth. She was very information and kind. My overall service was Great!!!
Hi, Kimberley. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Excellent experience today. I LOVE MY DR. she's always on top of my care with regards to my teeth.
Hi, Angelia. Thank you so much for leaving us a stellar review!
Fantastic experience: I enjoy Great Expectations because the wait time is short and Dr. Case knows what she is doing. The staff is very friendly and knowledgeable. I would recommend Great Expectations to everyone.
Hi, Emma. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Great staff, little wait once you arrive. My hygienist is great very personal able and explains any treatments clearly.
Hi, Lee. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I’ve been visiting this dental office for about seven years. Everyone who works there is incredibly polite, welcoming, and attentive to detail. Kristina and her team always make me feel comfortable and well cared for. I highly recommend this office— they are truly wonderful!
Hi, Kristina. Thank you so much for leaving us a stellar review!
Fantastic experience: Staff is always friendly and helpful. By far the best dentist office I’ve ever been to.
Hi, Angel. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Wonderful people, excellent care!
Hi, Nate. Thank you so much for leaving us a stellar review!
Fantastic experience: Amazing office! Very clean and love the area! My hygienist was excellent! She was very thorough and gentle I definetly recommend her! She was so nice and caring I’m going to tell everyone about her and this office!
Hi, Rita. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: My experience is always great. The staff is kind and professional. I have always received great service.
Fantastic experience: I am never disappointed when I go to the dentist. The staff members are so friendly and helpful.
Hi, Renee. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Fantastic dentist. Keeps me informed on how gums and teetch are doing, vs just cleaning. Does preventive measures like checking for cancer. Very friendly. They will validate parking. Highly recommend.
Hi, Samantha. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Super professional from the front desk to the hygienist to Dr Case. Very friendly and comfortable style of dentistry. I've been a client for years.
Hi, Torya. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Everyone in this clinic - from the receptionists to the medical professionals - are so caring and welcoming.
Hi, Dale. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: First off, I had a broken tooth & I DIDN'T FEEL A THINNGGGG past the first poke of her needle ! Dr. Case & her team are truly top tier & I am SO appreciative of their work ! Most importantly for me tho , it's a CLEAN , comfortable office setting & I love that for them .
Thank you so much for your kind words, Honey. We really appreciate you taking the time out to share your experience with us.
Sincerely, GEDC - Detroit Ren Cen.
Fantastic experience: From the receptionists to the dental assistance to my dentist, Dr. Case everyone has been personable yet professional with all the work they have done for me. There is a caring attitude that shows in all that they do and I would have no problems recommending this dentist's office to anyone. 9/18/23: Still the best dentist on the planet! 3/14/24: Just got my denture implants and can't thank Dr. Case and her team enough for all they have done for me. From the well thought through plan to getting the work finally finished. I recommend this team to anyone looking for top of the line dental care. 6/9/25: Still the best ... dentist and staff! 8/19/25: Still the one!
Hi, Keith. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Fast and friendly as always! I’ve been going here for some years and always pleased with the service and efficiency. Dr.Case is a sweetheart. She has a great personality, very detailed and will have your “grill” looking good. I appreciate the fact that the entire staff remains consistent. You kinda build a relationship with everyone. The ladies at the front desk know me and they are always pleasant.
Hi, Lisa. Thank you so much for leaving us a stellar review!
Fantastic experience: Great dental place. Never had any issues with them. Great care every time I go. I’ve been with them for a few years now, and I think they’re the best in Detroit. They fitted me for a mouthguard, filled a couple cavities. Just happy to have finally found a good dentist in my area.
Hi, Amanda. Thanks for taking the time to share your positive experience. We truly appreciate it!
Negative experience: I’ve been rescheduled 4 times. I went today for my appt, only to just get referred to another specialist each and every time. I was told after coming in today On 8.15.2023 that I needed to schedule another appt for Wednesday 8.16.2023 for cleaning and X-rays from the dentist, then I proceeded to make the appt at the desk, I was informed I had to wait an entire month. 9.13.2023. Im starting to take this very personal. Seeing that there aren’t many people who look like me that are clients. So, I’m very disappointed with things. Especially after being referred to a specialist back in March that charged me $1500 to extract 3 teeth. So, I need to see what’s going on. They have potential, but this is third time that I’ve come, only to be told to go somewhere else or reschedule. I don’t have time or gas to waste on that. What was the PURPOSE of me coming in today!!!!?
Thank you for providing your feedback and letting us know about this issue, Lady. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please get in touch with us at [email protected] and we'd be happy to help you out.
Sincerely, Great Expressions Dental Centers - Detroit Ren Cen
Fantastic experience: Two visits. Everyone there is very polite and helpful
Hi, Oxblood. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I can’t say enough great things about the team at Great Expressions Dental Centers – Detroit Ren Cen. From the moment I walked in, the staff set the tone with professionalism, warmth, and respect. The front desk was welcoming and efficient, and I was seen promptly without long waits. What stood out most was the bedside manner of the doctors and hygienists. They took the time to explain every step of the process in a way that was clear and reassuring, making sure I felt comfortable throughout. Their attention to detail and genuine concern for patient well-being made me feel like more than just a number. It’s rare to find a dental office that combines clinical excellence with such a caring, patient-first approach, but Great Expressions Detroit Ren Cen truly does. I left not only with my dental needs addressed, but with full confidence that my oral health is in great hands. Highly recommended for anyone looking for a dental team that values both expertise and compassion.
Hi, Mark. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Excellent office and staff! Talaah my hyginist was wonderful amazing energy vibes. Doctor was female forgot her name but great woman as well!
Hi, Sally. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Excellent staff! Love my dentist and hygienist. I have been a patient for over 3 years now
Thank you so much for your kind words, Justin. We really appreciate you taking the time out to share your experience with us.
Sincerely, Great Expressions Dental Centers - Detroit Ren Cen.
Fantastic experience: The entire staff and care team here are wonderful -- highly recommend. They are also amazing with kids: have been taking my son here for years now and they are always so welcoming and patient with him.
Hi, Zackery. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Excellent dental care! Awesome clean facility with great personable staff. Love the place!
Hi, Joseph. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Staff is courteous and Dr. Case answers all your questions on your procedures and my hygienist Maria is great.
Fantastic experience: We’ve been coming here for the past 9 years and have always had a great experience. The staff is very friendly, caring, and professional. They do their job sincerely and never try to push unnecessary treatments or upsell services. It’s rare to find a place that values honesty and patient care like this. Highly recommend!
Fantastic experience: The schedulers quickly and kindly set me up with a later same day appointment when running late. Much obliged! Dental Assist. Maria provided the most comprehensive and thorough cleaning and exam I’ve had! Thanks! And, Dr Case was, as I know through years of experience, thorough in explaining the need to address a failing filling and offering next steps. From welcome to scheduling appointments, the GEDC in the Renaissance Ctr., Detroit is a skilled and kindly professional dental care provider.
Fantastic experience: I took my 2 and 4 year old kids today and it was amazing. Everyone was so kind and helpful, the appointment was fast and efficient. Thank you Dr Case and the rest of the office!
Fantastic experience: Great Service!! I suffer from the dental anxiety and Dr. Case always takes great care of me.
Fantastic experience: Dr. Case, is the best dentist ever! I am very satisfied, Thank You again Dr. Case.
Fantastic experience: It was my first time here and will be my family dentist from now on! The office is very clean and bright and the staff are very polite and professional. Dr. Case and her assistant are polite, warm, kind, gentle, and very professional. She was very honest and straightforward about my dental care needs and even had a treatment plan written up to help me better understand what is needed. I will definitely follow through with it and I strongly recommend folks to come here for their care. Just outstanding!
Fantastic experience: Dr Case has done it again!!! I broke my wisdom tooth and needed to see her ASAP. She was able to fit me in and get me together. Thank you Dr. Case❤️❤️❤️They are so professional and clean at Great Expressions. I love the location because it is a 7 minute walk from my job. They are always prompt and most of all whenever I get my teeth clean they are gentle. I love Dr. Case and her staff. They deserve 10 stars!!!!
Fantastic experience: Dr. Case and her staff is wonderful, i have no issues! Great location! I'm one who is terrified of going to the dentist...but they talk you through every step if that's what's needed. Thank y'all ❤️ because of yall I have a great expression smile
Fantastic experience: Always a great experience…People are friendly and professional. Dr. Case is the best
Fantastic experience: Always a pleasant experience the front desk staff makes you feel like family when you first walk in. The techs are friendly and knowledgeable. Dr Case is always pleasant, listens to your dental problems. She is caring and gentle. I wish there was more Denise as personable and caring as Dr. Case
Fantastic experience: Dr. Case and her team are phenomenal! Such a warm experience from the welcoming to the finish!
Positive experience: My visit at GREAT EXPRESSIONS DENTAL was great. The staff is very friendly and professional. Dr Kristina CASE is awsome. She's was very friendly and attentive to my needs. I would definitely recommend Great Expressions Dental in downtown Detroit to anyone.
Fantastic experience: I suggest Great Expressions Dental Center-Detroit to anyone. Everyone in Great Expression is very helpful, they care about your health and comfort. After visit care is also very good.
Fantastic experience: Been going to Dr. Case for almost 5 years- she is amazing. Her team does a great job and she carefully fixed some tricky bonding work that still holds steady. Thank you!
Fantastic experience: I am a dental baby! They take care of me in every way, including acknowledging my fear and being sure to make sure I'm OK throughout the process! I'll never see another dental team! Dr. Case and Maria can never retire!
Fantastic experience: Had a great experience at this dentistry office! The cleaning was quick, and the hygienist and dentist were kind, ensuring I was comfortable. Scheduling my next visit was easy, and I loved the goodie bag with dental care items. Highly recommend—5 stars!
Fantastic experience: 2025 Update: Another great and painless visit this year. My teeth look and feel great! It had been a few years since I last came here and the cleaning device they used I could barely even feel. I was impressed. Every patient is different. But if you are anxious about pain or discomfort, I recommend this office. They have the modern tools and equipment to make the cleaning as comfortable as possible. Park in the Atwater structure (the red one). Press the button for a ticket instead of paying right away. Take the ticket in the office and they can validate it for you on your way out. Amazing and super friendly staff. My visits are always painless and swift for my routine cleanings. I love my smile!
Fantastic experience: I had a wonderful experience. I appreciate the staff's professionalism. I will be back for all my cleanings.
Fantastic experience: So professional. So respectful. So kind. Love my dentist! I highly recommend Dr. Case. Love my hygienist!
Fantastic experience: Dr. Case is very kind and caring and provides great care. Front desk staff and dental assistants/hygienists were equally as wonderful. Truly a top notch dental practice - Circling back after my most recent appointment and this review still very much stands true. Wonderful office, wonderful staff. You guys offer the best dental experience I've ever had IMHO.
Fantastic experience: Place always clean people helpful and the smile on their face when you come for the appointment is welcoming. I love how they explain your care plan and what need to be done. Just a great 100% place for dental care.
Fantastic experience: Excellent communications from everyone on staff. They clearly care about their patients. Dr. Case is the gentlest dentist in town!
Fantastic experience: This has been my dentist for quite a few years. Staff is always courteous and attentive. Dr Case and her staff are the best. Would not go anywhere else.
Fantastic experience: My experience with great dental expression is great experience because Dr. Kristina Case reassure me of how my teeth will look after the process, leaving me confidence
Fantastic experience: Experience was great The staff was very helpful and knowledgeable. And the dentist was bar none the greatest with her delivery, care and compassion
Fantastic experience: I would like to take a moment and shout out the Ren Cen location for their professionalism and attention to detail from start to finish. My hygienist got me together. Everyone I’ve encountered takes good care of me and mine EVERY visit. This location makes me look forward to my routine cleaning and whatever else is necessary. Thank you Maria and happy holidays to the entire staff
Fantastic experience: The best dentist and hygienist ever!! I drive an hour for my treatment because they are just that good!!
Fantastic experience: Great service & information. I can come on my lunch break for a routine cleaning. They have you in at your appointment time & take care of you without switching from patient to patient.
Fantastic experience: I cannot say enough great things about Dr. Case! The entire staff is very personable and knowledgeable. I absolutely recommend coming here!
Fantastic experience: Quick, Friendly & Professional. I am grateful that I chose Great Expressions years ago because I am truly satisfied with the care and comfort I receive each visit. Thank you!
Fantastic experience: I've been a patient for 3 years and Dr. Case and her staff are awesome.
Fantastic experience: I absolutely love Dr. Case and all of the staff and hygienists! They are kind and have so much knowledge when it comes to care and different options.
Fantastic experience: My experience was very very good! Excellent service! I don’t know what took me so long to find them! Thanks to my son for the referral.
Positive experience: Overall my experience with Great Expression was phenomenal. My experience with the staff excellent although one member needs to smile more. And I'm on the fence concerning the appearance of my teeth
Fantastic experience: I love the staff and experience I receive at Great Expressions Dental Centers. Bring my whole family!! Would not have it any other way.
Fantastic experience: Beautiful people!!!! Make you feel great give you complete understanding of each exam, procedure whether it teeth cleaning, tooth replacement.
Fantastic experience: Dr. Case is amazing and walked me through everything that she did. The whole experience was so fast and the office is very friendly!
Fantastic experience: My visit is always good. The staff is knowledgeable and friendly. I recommend them to all family and friends.
Fantastic experience: This specific Great Expressions has the most caring considerate receptionist that I've seen in a long time! As far as timing I'm in and out in less than it took me to drive there they are amazing
Fantastic experience: Great location! Professional staff, thorough teeth cleaning! The Dentist was very knowledgeable and the office is equipped with state of the art technology!
Fantastic experience: Dr. Case is amazing. Always attentive and not only listens to my concerns, but makes sure they are taken care of with care. I experienced painless dentistry and the staff is great too!
Fantastic experience: I love all the staff. I have been going to this dentist office for almost 30 years, long before it was Great Expressions. Wonderful work and a positive environment.
Fantastic experience: Always great service, staff and Dr Case is great with both my kids age 10 and 16. Appreciate having this office:)
Fantastic experience: Always a great experience - everybody in this office is very professional and friendly- I almost look forward to getting my teeth cleaned
Fantastic experience: I have been looking for a dentist for quite some time and Great Expressions was a perfect place! Every member of the staff is so pleasant and helpful every time I visit! Dr. Case is amazing and thorough as well as her team of hygienist! I'm a customer for life now!
Fantastic experience: I’ve spent my entire adult life dreading visits to the dentist. Maria and team have sincerely changed this. Always friendly, kind, and understanding, and I come out feeling better than when I went in.
Positive experience: Pretty good service, but need glasses For eyes and should not have to pay a high price for treatment and get a temporary only to have to pay an additional 200 something for a permanent. Everything should be covered in the almost $1,000 cost.
Fantastic experience: Dr. Case and the entire team are awesome. They are very courteous and really take care of the patients. I have been visiting the Ren Cen Great Expressions for the past 2 years and always have an excellent experience.
Fantastic experience: Exceptional service. I told the dental tech that I would put him, and Dr Case in the polite society hall of fame. Patronize this office, you won't be disappointed.
Fantastic experience: Great Team! Everyone is nice and Friendly and Dr. Case is very Gentle. In and out in no time.
Fantastic experience: I have an awesome experience each visit. I really appreciate Dr.Case and her amazing team. I’ve been a patient for 15+ years and will continue being a guest.
Negative experience: Today, I tried to schedule an appointment with this location but after my interaction with the staff, I decided against it. Before I let you all know about my interaction, I will start by saying, if you do not love customer service, it's okay, it just means that it might not be the right thing for you. It's okay to find something that is. My first phone call interaction was with Lisette. Simply trying to schedule an appointment, Lisette was not pleasant at all. She talked "at" me instead of "to" me. Cutting me off as I was speaking and after my asking clarity on if she was saying "P" or "T", she began yelling in the phone stating that she was saying "PPO". Still remaining professional and not yelling myself, the conversation ended with an appointment scheduled. Lisette then calls back to explain to me an insurance issue. As I'm trying to verify ID information and ask questions, Lisette continues to cut me off as I'm talking, telling me that she doesn't handle insurances and that I need to call them. Clearly seeing that I'm getting nowhere with Lisette, I simply ask to speak with a supervisor. I was placed on hold and an office manager who refused to state her name, took over the call. Instead of greeting or saying hello or saying good morning, the office manager proceeds to re-explain what Lisette did previously. I simply tell the office manager that I didn't ask to speak with a supervisor to discuss the insurance issue, I was actually asking to speak with the supervisor to discuss my previous interaction that was not welcoming or kind at all. She goes on to tell me that, well I actually have been listening and I disagree, Lisette was professional, and I actually don't think we're a good fit for you so I will just cancel your appointment. I let the office manager know that she was actually giving me the same treatment as Lisette. I asked if I could speak with a supervisor and if I can have her name. She goes on to tell me that she is the office manager and that she doesn't want to give her name and that we're done here, then hangs up on me. I immediately call back, and the staff lets the phone ring and puts me hold (due to caller ID I'm sure) I hang up and call back again then the office manager answers and says she's going to put me on a brief hold. She then comes back, and I let her know that I was just speaking with her, and I ask for her name. She says again, you know what, I don't want to give it to you (this is always said when someone is doing something wrong over the phone). She proceeds to tell me, but I have a customer care number for you. I asked her why she didn't give me that number the first time instead of hanging up on me. She then goes on to tell me that she doesn't have time for unnecessary conversations, gives the number and then hangs up a second time. This whole interaction between Lisette and the nameless office manager was out of line, unnecessary and a complete bad look on the Great Expressions Dental name. As I remained calm, professional and kind to the both of them, I was immediately taken back by the fact that I have never experienced anything like this from anyone, let alone a business. As I continue to seek help in rectifying this situation and eventually getting it on the desk of Rod Place and Eric Magnussen, I would advise that others keep these interactions in mind as you're scheduling. It cost nothing to treat people how you want to be treated and I hope someone on staff at this location that oversees Lisette and the nameless office manager seek to make this right....and if the nameless office manager is the leader of this location, the Great Expressions Dental leadership team should strongly reconsider or allow this to be a coaching opportunity. Totally sad and unacceptable treatment. Reading reviews is so important and I wish I had done so before giving this location a call. I unfortunately rated this location very low.
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