Minnillo & Marshall Dental - Elyria

Fantastic experience: Very professional, caring, just a great atmosphere

Fantastic experience: The best, Dr. Jay is the man.

Negative experience: I was deeply disappointed with my visit. I called this dental practice in advance, verified that they take my insurance, and provided all my information. I also had a person referring me here ask. I also confirmed with my insurance. Upon my arrival, my insurance was once again collected because they had issues with verification. It was only verified after I filled out personal information. I then found out that they do not accept my insurance at all. I have widely used insurance carrier so I don’t understand how this was not known. After me expressing that out of network dentist is financially prohibitive, I was told that I can pay out of pocket, it will be just 90% or the bill. Why would I possibly want to agree to that? I drove an hour (just one way) to go to this practice. I had to cancel this appointment. It absolutely astonishes me that this dental practice would make a patient drive all the way there without insurance verification. I have never had such an awful experience elsewhere. Think hard before going here.

Fantastic experience: Dr Paul is great, pain free! Dentistry. Staff is fabulous and professional. Just received my lower dental implants from Dr. Marshall and Dr. Minnillo, couldn't be happier. Procedure was virtually pain-free. I called it my spa day. Great place! Great staff! Great artistry. No reason to go anywhere else. Just wanted to thank the team again!

Fantastic experience: My dental hygienist, Ivett (I apologize if I spelled your name wrong) was wonderful! I received a thorough and comfortable dental cleaning today. She was very easy to talk to and made the appointment enjoyable. Thank you for a great appointment, Ivett

Negative experience: Do not trust these people , I literally told them what I wanted done ...they tried to take upon themselves to restructure what I wanted done ... in doing so would have ate all my insurance coverage.. not completing what was needed , and pushing me 16k past the limit I set ... READ EVERYTHING, AND ASK 3 TIMES YOU HAVE BEEN WARNED ⚠️⚠️⚠️⚠️⚠️

Fantastic experience: I found a needle in a haystack, I would never go anywhere else. From staff to physicians they are absolutely hands down the best, you won't find better quality and Care anywhere else, trust me.

Negative experience: Basic service for cleaning and examination performed adequately BUT Cavet Emptor! I fault my dental insurance carrier to some degree for not fully identifying the status of the practice, i.e., not in the network. I was displeased to have received a bill for services regularly covered by plan fully. The dental office made no comment on my insurance when I registered and there is likely no legal requirement to disclose in all instances (Though if you have Liberty insurance, they will leave that network on Jan 1, 2026 AND that was displayed in their office). I find that ethically ambiguous. Who wants to pay extra for services that are already covered? Remember that no business is truly concerned with your welfare when it comes to money. Question everything before you decide to buy!

Fantastic experience: For years I struggled with bad teeth and couldn't smile. I lost who I was and didn't want dentures and was so tired of partials. They never fit right, hurt my mouth, so I would get them and never wear them. My friend Glenda introduced me to Dr Marshall on Abbe rd in Elyria. I had a consultation and wasn't sure if I could afford to get the permanent full mouth dental implants like I really wanted. I wanted them so bad and I figured it out. Shelly was a huge help. Janelle is the best. I love them all. My theory is, if theres a will, there's definitely a way! I went in in October 2023 for the surgery. It was painless. They put temporaries in until they make sure you absolutely love them. They make adjustments, little or big changes too. I was so picky how I wanted mine and sometimes his advice was better than mine. I made alot of changes, and mostly went back to what his suggestions were. But threw every step of the way he made sure I was happy and received the look I was achieving. Also the feel. Well, today I got my permanent ones. I cannot tell you enough how great they feel. I am so happy that I can smile again with confidence. They feel like glass. Its like having perfect real teeth back. This entire process has been so nice because Dr Jay and his team were so good to me. With patience like you have never seen. They made sure I was completely satisfied and did everything they could to help me along the way. Thank you so much for giving me back my smile. Hugs to you all!

Fantastic experience: Have major anxiety when it comes to dental work. They have done wonders to comfort me as well as keeping me informed as we moved forward with my dental plan. Great staff that are very compassionate about their patients as well as their work! I have continued to insist that others look into this amazing place for any/all dental needs!

Fantastic experience: This dental practice is awesome!! My doctor and dental assistants were very gentle and extremely thorough. I’m so very thankful for the care and treatment I received today!

Fantastic experience: Never feel rushed which eases my anxiety. Very nice staff!

Fantastic experience: Dr Wilson was ABSOLUTELY WONDERFUL! I had a dental emergency and he took care of me with such a welcoming and kind demeanor. A definite asset to the team!

Fantastic experience: Wonderful work and very kind staff!

Positive experience: Dr. Jay took great care to assess my situation and came up with great options for me to choose from. He was through end responsive to my needs. Quickly called in medication when I needed it.

Fantastic experience: Awesome place Great people

Fantastic experience: Outstanding! Very friendly and professional. First time in my life I actually enjoyed going to the dentist. Thank you, Dr. Jay and Shelly.

Fantastic experience: Great experience today with my cleaning. Also, very informative about dental implants.

Fantastic experience: Dr Paul Minnillo and his very professional associates deliver some of the best and most caring service I’ve ever received. I would highly recommend ! Thank You Eric

Fantastic experience: Dr. Jay is special. I'll be grateful for ever!!!! GBH and all his crew..

Fantastic experience: 100% recommend this office! I hd the same dentist for 40 years and I was very nervous to go to a new place. This group made me feel at ease and talked me through every step. From check in to check out!

Fantastic experience: Visiting a Dentist can make me a little nervous! I felt very comfortable! They did an amazing job! So down to earth! I would recommend them highly! Thanks for helping me relax and doing such a good job!

Negative experience: They do not take state medical!! Even tho I gave them my insurance when I contacted them they said they take Medicaid and Medicare! But they do not! They are supposed to help with anxiety! But they wait until you are in the chair to tell you it will be over $100 out of pocket right then!!!! Do not go

Fantastic experience: This was my first normal visit as we just moved to the area. We chose the practice because of convenience and Delta Dental PPO. Amy, my hygienist, and Dr. Minnillo were terrific and spent an hour with me to set up a plan for my aging teeth and gums. I'm glad I found the whole practice and you will be too. I met Dr. Marshall on an earlier emergency look-see, and liked him as well.

Fantastic experience: Everyone was friendly and professional. Very clean and following all safety protocol. Very helpful about insurance.

Fantastic experience: Very friendly staff, Dr. Paul and Dr. Jay are superb dentists. Great work. Highly recommended.

Fantastic experience: My husband loves his new teeth. Dr. Jay and staff are great.

Fantastic experience: Never had a dental office check the health of my gums. My hygienist was great and did very well on my teeth. Office very clean. I have nothing bad to report. Kudos to the office !!

Fantastic experience: Excellent highly recommend

Fantastic experience: Aways a pleasure coming there. Dr. And staff are good team players and very pleasant and professional.

Fantastic experience: Dr Paul Minillo,hygienist Melissa and staff are Awesome!!

Fantastic experience: Friendly staff. Helpful and thorough.

Fantastic experience: Very nice people. Took a lot of time to answer my questions.

Fantastic experience: Dr. Minnillo: professional & very personable, upbeat, down to earth. Staff: At reception desk so nice/friendly, upbeat. Assistance in room with me so kind, concerning, upbeat enjoyed she was with me. Exit reception desk: again caring, kind, upbeat, concern about my transplants. So lucky I am a patient at this office. "OUTSTANDING "

Fantastic experience: The process was smooth and easy, and Dr. Paul and his team took great care of me at my time there. This is the place to go for your dental services!!!!

Fantastic experience: The staff and doctors are always very kind. Every time I go for my cleanings I feel like I am catching up with a good friend with Jillian, my hygienist. She’s very personable and down to earth. Incredibly gentle and does an amazing job with my cleanings. I also appreciate that she uses hand instruments to scale my teeth instead of utilizing the ultrasonic. Bri the assistant who helped with my radiographs today was very sweet and gentle. I’ve seen a different dentist each time I’ve been, but each provider has been very kind and I appreciate them getting me in and out of the office. The customer service in the clinical area is amazing!

Fantastic experience: Dr. Minnillo will always listen to your funny feelings. He will look for signs of infection and try to keep my mouth and chewing capability working well. This time an infection is not evident, but I can call back when pain or swelling occur. I have teeth coming for my implants and a cleaning next month. I had a tooth that let go from the bone. I have scleroderma and teeth falling out is a problem. Dr. Minnillo pulled the tooth in May before it infected. He placed part of the dental implant that day and has checked the healing process and tried a post on the screw today. It fit my bite. The tech took bite pictures. Next month should be a new tooth!

Fantastic experience: Very professional. First visit I could tell staff really cares. Paul took his time and explained everything that needed to done. Very positive experience return visit to have some more work done. I cannot to begin to tell you how professional, caring and friendly everyone is. Amazing

Fantastic experience: This is my second visit to this dentist. Both Dr Minnillo and Amy, my dental hygienist, were very knowledgeable and thorough with my exam and cleaning. And my mouth guard came out the cleanest ever! Very pleased with them!

Fantastic experience: The entire staff is very knowledgeable, they do a good job. Wonderful atmosphere, they make you feel and treat you like you are part of their family.

Negative experience: Some staff was very unprofessional talked junk because I have medicaid the whole time I was waiting that’s all I heard just to get told they don’t accept the insurance. Why not tell me that before I made an appointment

Fantastic experience: Two days ago my old crown popped off while flossing before bed exposing serious sensitivity. The office and Paul were able to get me in the next morning and by 11:00 am my crown was once again seated and I was able to have coffee and eat as though it never occurred! Now, that is the true meaning of Dentistry and caring for their patients!! Thank You so much! Wendy

Fantastic experience: Always welcoming and professional! He has been the dentist for my whole family for over 20 years and we fully recommend him and his staff!

Fantastic experience: Very kind and thoughtful with skilled staff and Doctors

Fantastic experience: Minnillo & Marshall Dental is there for their patients. They treat you with care and respect. The staff is wonderful !! They all work well together to make sure things run smooth .

Fantastic experience: Everyone there is just wonderful. It makes going to the dentist enjoyable. You almost feel like family

Fantastic experience: Very good experience, people that work there are always friendly and polite.. I would recommend to everyone...

Fantastic experience: It was pure luck finding Minnillo & Marshall I have been a patient for maybe 2 years. Dr Minnillo is one of the nicest dentist I ever seen. He makes you very relaxed. I used to have anxiety attacks in the past. Hes very gentle when giving numbing shot and he's easy to talk to and I've never felt pressured. The ladies that work there are phenomenal. Always kind and helpful

Fantastic experience: This appt was for my first annual cleaning of my implants. Always a very positive experience. Very personable and professional staff.

Fantastic experience: As soon you walk in their office you’re greeted with friendly staff members, they make you feel like family there. Dr. Marshall, trusted and caring dentist that goes above and beyond to give you the best individualized comprehensive treatment plan possible! I wouldn’t go anywhere else! Thanks!

Fantastic experience: Very good they treat you very nice and go out of there way to make as comfortable as they can

Fantastic experience: Staff were all extremely helpful and put me at ease. Explained work that will need to be done.

Fantastic experience: Always friendly and take their time to explain

Fantastic experience: We're so grateful for Minnillo and Marshall! The whole team is caring and helpful, always going above and beyond. Dr. Minnillo always takes the time to carefully talk through the options and makes sure everything really works well. He's really gentle and caring. The whole team does such a great job of putting our kids at ease on their visits, and they think Dr. J (Marshall) is the coolest! The laser treatment makes fillings a breeze.

Fantastic experience: M&M Dental is as attentive, and professional a facility as anyone can hope to find.

Fantastic experience: Always very pleasant and friendly staff. Dr. Marshall and Minnillo are great dentists!

Fantastic experience: The thing I liked most was the time Paul and his staff took to answer any and all questions I had. I was involved in the decisions made and treatment plan. Felt like I was the focus. Update: things are getting done. Always comfortable experience, even the shots aren't bad. Always feel comfortable with Doc and his staff. Highly recommend

Fantastic experience: I hated going to the dentist but they have made me feel totally confortable and no anxiety. Don't wait, make that appointment!! Smile and make someone's day!!

Fantastic experience: Excellent! Would not go anywhere else

Fantastic experience: Paul Minnillo, is in my opinion, an excellent dentist. He explains everything thoroughly, is patient, is kind, and really cares about the people he sees. I am no longer afraid to go to a dentist, after 15 years of bad dental work, thanks to Dr Minnillo. The hygienist he works with is great too!

Fantastic experience: Dr. Jay and his staff are absolutley amazing. I was having many issues and made the tough decision to get the implants after consulting with Dr.Jay. It started with Shelly contacting me after I completed the form on their website. She was so supportive and knowledgeable through the entire process of getting everything lined up and as well as the day of my surgery, and checking on me the next day. Throughout the surgery, Dr. Jay and his nurse Keisa were amazing. Always letting me know what the next step was and making sure I was as comfortable as possible. Little to know pain. And Janelle did an amazing job on my temporary set. They look and fit perfect. I honestly cannot say enough about everyone there. They are all so kind, treat you with dignity and actually care about you. I highly recommend Dr. Jay and his team. Becky

Fantastic experience: Dr "Jay" Marshall is amazing. I have been having a lot of dental issues over the past year. I was in pain daily. 5 days ago I had my teeth pulled and implants put in. During the procedure Dr. Jay made sure I was in no pain and comfortable. I have minimal swelling and pain. Nothing Tylenol can't handle. I will tell everyone I know if they are having dental issues to go see Dr. Marshall. Thank you Dr. Jay for giving me a reason to smile again.

Fantastic experience: I was very satisfied, the staff was very kind and helpful, looking forward to getting the work done that is needed. Thank you!!!!

Fantastic experience: Great work! I had real bad experience with another dentist in the past. Mr. Minnillo and his staff are so great they made sure one every step of my procedure that I was comfortable and not in pain...I'd give them 10 stars for this dentist office! Reestablished my trust in dentists again

Fantastic experience: I've been coming to Dr. Minnillo's for years and I highly recommend them. Missy is the best hygienist. She's professional, gentle, takes her time, personal and does a great job.

Fantastic experience: Dr Minnilllo has been my dentist for many years , I would totally recommend him to anyone . Also his front desk member Jenelle is awesome , . She is so welcoming and is so knowledgeable when it comes to insurance issues . Great customer service !! Pamela Williams

Fantastic experience: First time and I can honestly say The minute I walked in the staff was amazingly friendly. The place was so organized and CLEAN. I am happy and ready for my next appointment.

Negative experience: they did not let me know anything about they were doing. they came in and it felt like it was rushed. they numbed me and told me to let them know if i still felt anything and i did and they kept going even though i felt what they were doing. i don’t even know the names of who did this. it was so rushed to know any information.was very uncomfortable with these people.

Fantastic experience: Great dentist. Friendly staff.

Fantastic experience: Melissa is an awesome hygienist! She is always upbeat, positive and fun! Dr Minnillo is great too, always pleasant and considerate of your needs.

Fantastic experience: Great staff and service. I would recommend to others. 5 stars all the way.

Fantastic experience: I appreciate my technicians information on new procedures available to me. Her kindness and professionalism made me feel confident that she cared and knew what she was doing.

Fantastic experience: Dr Minnillo and his staff are highly skilled and very professional using state of the art technology. I would highly recommend his services to anyone. Hands down the best in the business.

Fantastic experience: Excellent Dr and fantastic staff!!

Fantastic experience: Always excellent care

Fantastic experience: Every member of Dr.Minnillo's staff has always been courteous, kind & given excellent care, including Dr.Minnillo of course. Never a long wait which is appreciated. Thank you to all of you!!

Fantastic experience: My husband, Michael Williams, highly recommends Dr. Minnillo. He was very impressed by the hospitality and friendliness of Dr. Minnillo and his staff. Dr. Minnillo saw my husband immediately and fixed his dental issues promptly! #SatisfiedCustomer

Fantastic experience: I find Paul Minnillo to be a excellent Dentist! I'm so happy a relative referred me to him more than 10 years ago. He cares about his work. Is extremely talented. Always professional. When I have to get dental work done, I always feel in good hands. The staff is always warming an professional. I've had implants done well by him. I've had cleanings which were done extremely well by 2 of the female staff members. I've had many fillings and extractions an crowns all with good outcome buy him an his assistant which in herself is excellent in her work. All of them together make up a good team. What I love about his practice is the fact that I'm not bounced around to different Dentist. One to another like your a yo yo. Getting a hodgepodge of Dentistry work in your mouth patched together like a quilt. What you see is what you get with his practice. He practices painless Dentistry. Which I personally appreciate. Thanks to his excellent Dentistry an care over the years. I'm able to chew comfortably. I'm not afraid or Embarrassed to smile an show it off !!!!!

Fantastic experience: Dr. Minnillo and his staff can always be depended on to take care of any problem that I have with my teeth. They know what they are doing, are very professional, kind and considerate of my feelings. I am confident I will leave their office feeling much better.

Fantastic experience: Excellent!!!

Positive experience: Best Dentist/ Office Ever!

Fantastic experience: The hygienist was very kind and compassionate..Made me feel very comfortable and she was super thorough...

Fantastic experience: My hygienist Amy was so nice And doctor Paul was very nice Thank you Sherill

Fantastic experience: Dr Minnillo made an appliance for me to treat sleep apnea and it has been fantastic to use. Prior to that I used a machine with hose and a mask to sleep at night. That was such a pain to use and I would constantly wake up because of air leaks and repositioning the mask and hose. Not to mention the constant cleaning, ordering supplies and filling the water chamber. Now, I am sleeping more sound without interruption and don’t have any of the maintenance and expense of equipment. I highly recommend Dr Minnillo and the sleep apnea appliance if you have sleep apnea and want a good nights sleep.

Fantastic experience: Great job

Fantastic experience: Dr. Minnillo and his staff are super friendly! They make you feel comfortable and take their time with you! Best dentist I’ve been too, highly recommended them!

Fantastic experience: Melissa and Dr. Minnillo do a fantastic job... Very professional and super friendly

Fantastic experience: Everybody was really nice to me there and you went above and beyond what he had expected

Fantastic experience: I’ve have nothing but great experiences here so far. Everyone is nice and will do anything to make you feel welcomed!

Fantastic experience: Fantastic experience...actually the best experience at a dentist I've had.

Fantastic experience: Doctor Minnillo was great. He takes every precaution to make sure you are comfortable and have no pain. The assistants were very attentive and made me feel very much at ease. Highly recommend this office if you need a dentist.

Fantastic experience: They were the best. So friendly! Most thorough exam I have had in years. So personable. Went here from recommendations from two coworkers so grateful I chose them.

Fantastic experience: Professional & personable. My family has been going here for decades.

Fantastic experience: There was no long wait the staff is very nice the hygienist was very detailed about explaining everything that she did and why I am self-pay and the visit was very affordable. Unfortunately, I have to have additional work completed. Objective information was provided to support why the work is necessary, a recommendation provided by Dentist the order in which treatment should he received and affordable cost .The dentist takes the time to get to know you as a person he asked about my family my kids who are now young adults.Dr. Minnillo just very down-to-earth very cool the office is clean I highly recommend Dr.Paul Minnillo.

Fantastic experience: They did a great job they are all so nice friendly they make you feel at easy and take good care of you they all seem to care about you as a person thank you

Fantastic experience: Great staff! Hygienist Melissa is very nice and great at what she does. Dr. Is always great!

Fantastic experience: The staff was professional, friendly and very welcoming. The dentist was very nice, informative and made me feel right at home and comfortable. This office got me in quickly for an emergency appointment and provided me with great service today. Needless to say, I found my new dentist and will be coming back for all my future dental needs. I definitely recommend to anyone looking for a new dentist. ⭐⭐⭐⭐⭐

Fantastic experience: Since the first time I visit the office I felt like this is the place I should have been a long time ago but didn’t know about Dr.Minnillo until my sister told me about him. I have part of my family going to him and I also refer my friends to Dr.Minnillo.All in all I am pleased with my Dentist and his staff. As I said before, I am pleased with Dr. Minnillo and his staff. The service is great and so is the music...when I am in there sometimes I have to Shazam the song that is being played so I can buy it on ITunes. You are one lucky man who is blessed with the staff you have. Once again today 3/24/21 I had to see Dr. Minnillo ASAP and he delivered. I am grateful. I don’t think I got to thank you so I asked your assistant to thank you for me...Once again thank you Dr.

Fantastic experience: Fast, efficiently completed my repairs with great competence. Always a good experience.

Fantastic experience: Had a wonderful experience from the first call to the visit. Everyone was very professional and friendly. Definitely glad I chose this place!