Murphy Crossing Dental Care & Orthodontics

Fantastic experience: My favorite dentist and hygienist! Staff is wonderful

Fantastic experience: So happy of finding this dental office! Every visit is so pleasant, staff is wonderful. I can completely trust my dentist and hygienist for my dental care. Thank you so much.

Fantastic experience: The staff is always so pleasant, professional and helpful .

Negative experience: End of May 2026 I’ve visited this facility for dental cleaning. Upfront I already paid my copay now I have also received another bill for a service that I never had done.That’s totally unacceptable. I received a bill after my dental cleaning for a fluoride treatment that was supposedly not covered by my insurance. The issue is that I specifically declined the fluoride treatment during my visit. When I called the office, the staff member said she would speak with her manager and call me back. I am still waiting for a resolution. Patients should not be charged for services they declined.

Fantastic experience: I was extremely nervous about having two teeth extracted, but the team was amazing. Everyone was kind, professional, and made me feel comfortable throughout the entire visit. The procedure was quick, painless, and much easier than I expected. Thank you for taking such great care of me!

Fantastic experience: I am new patient so for they seem to go over and above my expectations really great experience and teeth was really cleaned by a nice lady .

Fantastic experience: One cool visit to the dentist, each and every time. Thank You! Dr. Nayak, Lupita, Shelby and your entire team for a wonderful experience.

Fantastic experience: Thank you Dr. Nayak for seeing me without an appointment and getting me out of pain. Your staff is wonderful.

Negative experience: I’ve regularly come here for my teeth cleanings, and the hygienist is great. That said, I’m concerned about the office’s deceptive practices. Before the visit, I mentioned to do everything for the cleaning only covered by insurance; however, during my visit, they applied fluoride, which was an additional 20 dollars. I was never told the fluoride would be extra. As a working medical professional, if something costed extra, I would never knowingly add it before ensuring that the patient was aware of the up-charge first. This is basic medical practice, yet they failed to do so. I’m disappointed as this experience overrides the great service I got from the hygienist. Murphy Crossing Dental, please advocate for your patients, it’s truly the bare minimum.

Fantastic experience: I’ve been coming here maybe over a year and I’ve been to other dental offices but this one feels like home. From the front desk to everyone in the back they are beyond professional and they treat their patients very nicely. Highly recommend these guys and you have a forever patient in me

Fantastic experience: Everyone was kind and listened to what my goal was in my dental care. They were great!

Fantastic experience: All staff have great customer service!

Fantastic experience: It was my first time going here and all the staff were super nice , the Dr and hygienist were super comforting about my concerns! And the manager was super helpful and explained everything well to me towards the end of my appointment! I'll be definitely be coming back!

Fantastic experience: Dr. Nayak and Thao do amazing every time I come in. The team makes sure that I’m well informed and always comfortable during my visits.

Fantastic experience: Great customer services I was able to walk in and was excellent team, very professional

Positive experience: I only gave a 4 out of 5 for one reason, when I arrived to my 8AM appointment, the office was still closed and the door locked. The front desk person showed up at 8:15. Other than that, the Hygienist was wonderful, took me right in and was able to take care of my appointment and needs for the visit. Will go back to this location for the service from the Hygienist.

Negative experience: They suck at communicating and can never get ahold of the office directly. Do not recommend bringing your kids under 18.They are not kid friendly and they don't have patience with kids.

Fantastic experience: Outstanding service from start to finish. We were warmly welcomed right away by the front office staff, and the assistant and doctor were just as attentive. I brought my father in for three extractions, and everything was clearly explained with all our questions fully answered. The procedure went smoothly with no complications. This is by far the best clinic I’ve been to, and I will definitely be returning.

Negative experience: I haven’t been here in two years due to moving out of state, and coming back and reading the reviews I understand why this establishment is horrible now. I set an appointment for 9am on a Friday which was covered by the VA, and when I arrived my appointment wasn’t saved and they had no idea I was arriving. After getting that situation figured out, I noticed The place smelled like trash hasn’t been taken out in days, and the walls were dirty and scribbled all over like a kids playroom in the offices. Waited 35 mins to get seen when I was the only person in the waiting room and then sat an additional 20 mins in the dentist chair. It’s 9:55 at this point and I did not get an exam done yet, not even a cape on yet. After almost a full hour and just becoming uncomfortable especially reading the reviews it made no sense to stay. I HIGHLY RECOMMEND TO NOT COME HERE. Especially for veterans using the VA! This was horrible service and I will never come back.

Fantastic experience: Doc and staff are nice however we had to wait for our appt(over an hour). I know this happens sometimes but should have like a small TV(play news/show) in waiting room for patients/guests pass time. There is a water filter in waiting area but no cups-have to ask staff for it. Otherwise, everything is ok.

Negative experience: Haven’t been a patient there in over five years yet they continue to text me telling me it is time to schedule an appointment. I have tried to get them to stop for well over a year now.

Fantastic experience: Everyone was pleasant and professional. It was my first visit so we have many steps yet, but this has started well.

Fantastic experience: Great customer service. The dentist and hygienist were very nice!

Negative experience: As nice as the orthodontist is, we are now on the third doctor for this one set of braces. She is only in the office one day a week which makes scheduling a logistical nightmare. When they cancel an appointment (has happened multiple times), it takes weeks to get back on the schedule. And when there is an issue, and trust me there will he many, be prepared to first—get the international call center which promises a call back with none, and second— chase down the orthodontist to whatever office she is at 45 minutes away to hopefully get in for the emergency repair. I regret not going to a location that staffs a full time orthodontist.

Fantastic experience: Great group. But maintenance needs to step up. There is a wall picture that is very crooked and paint that needs to be It repainted And corporate should let the patient use Right now WiFi when either waiting or in the lobby Make it more friendly We spend a lot of time and money there I would like a reply on these comments Please Ransom Larey

Fantastic experience: The staff is very friendly, they all are nice and polite. Office is nice and they communicate well. So far ortho for my children and dentistry have been good too. Entire office gets 5 *****

Negative experience: The worst experience i ever had. I had issues with the billing. They checked my insurance and gave me my out of pocket expense before the procedure and paid my part but after few months they sent me additional payment. When I asked the gave me the run around. No one treats their own patients like that. I would never goes back there and not recommend anyone.

Fantastic experience: The office staff was amazing, the facility was very clean and organized, and I had a great experience with Dr. Nayak! She was very quick and thorough!

Fantastic experience: I bring my 2 kids for Ortho with Dr. Patel her and her team are great. Front desk lady's are great as well they do an excellent customer service and make us feel comfortable every visit. I'm highly recommended them!!

Fantastic experience: Dr Patel - the best orthodontist ever !

Fantastic experience: Great Service Friendly willing to help it was a great experience Thank you all

Fantastic experience: They do a great job friendly and they take care of you.

Fantastic experience: Had a great overall experience. The front desk help me schedule my appointment with a proper time that works best for me. From the front desk, manager, assistants, and Dr they all made me feel welcomed and explained everything very vivid and clearly. I would recommend for anyone one that is looking to establish a new dentist to come here. 10/10

Negative experience: This used to be a great place however they have changed management and Dentist so many times over the years. It is horrible. They cannot get their billing under control. I do not recommend this location.

Negative experience: This is the worst dental office I've ever been to! The hygienist was awful. Despite being a patient for several years, I felt shamed and pressured during every cleaning to agree to treatments I didn't need. During my last visit, I told her I only wanted necessary procedures covered by my insurance. She became so upset that the office sent me a 'termination of care' email afterward. Additionally, there has not been a dentist on-site for my last few visits. It was a very negative experience."

Negative experience: What a terrible, ridiculous experience! I moved from Tyler to this area five months ago and needed to find a nearby dentist for my insurance-required six-month exam and cleaning. The “routine” for years has been cleaning, then exam. This time it was exam, then a non-dentist did an “examination” for the cleaning. I didn’t think too much of this change of routine order until I was given the results. I was told that I needed a “deep” cleaning.The cost of this to me (after insurance deduction) would be more than $1,000.00. I stated that I only wanted the no-cost cleaning covered by my insurance, but Murphy Crossing Dental refused to give me the normal cleaning. I repeated that I did not want the “deep” cleaning, but was told that I had no option but to agree to pay the $1,000.00. I left immediately — never to return. (My teeth have always been in excellent condition, and I am certain that during my exam six months ago in Tyler, my dentist would have given me a “heads up” about any future cleaning problems.)

Fantastic experience: I had such a fantastic experience! The moment I walked in, they made me feel genuinely welcomed and cared for. The front desk receptionist Sandra and staff were friendly and efficient, and the entire office had a calm, comfortable atmosphere that immediately put me at ease. The Dentist and the clinical team were outstanding. They took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable throughout the entire visit. You can tell they really care about their patients, not just their teeth. My cleaning and exam were thorough, gentle, and far better than what I’ve experienced at other offices. I am so grateful to have found this practice because i never found a place i was ever comfortable with until I came here. I highly recommend Murphy Crossing Dental to anyone looking for a dentist who goes above and beyond. They’ve definitely earned my trust.

Fantastic experience: I had an excellent experience at Murphy Crossing Dental Care from start to finish. Ms. Sylvia was incredibly warm and welcoming, and the office has a beautiful, comforting, family-like feel. The x-ray technician, hygienist, and doctor were all professional, patient, and thorough—everything was explained clearly and my cleaning was gentle and pain-free. I get very nervous at the dentist, but the entire team made me feel calm, cared for, and confident that I was in the best hands. Even my extraction went smoothly. Truly top-tier care. 10/10—highly recommend!

Fantastic experience: Everyone is very friendly and courteous and did their best to make me feel comfortable because they knew I was nervous. Dr. Daniel was great! He was fast and made sure my tooth removal was free of pain.

Fantastic experience: Great experience! Dr. Nayak and Lupe went above and beyond to help my daughter with her tooth! She is now pain free!! Sylvia the manager did an awesome job she’s really hands on with all patients that were in while I waited for my daughter in the lobby. Great overall experience will definitely keep coming back to this location!

Negative experience: This was my first dental appointment since moving from Seattle last year, so I went in hoping to establish a good long-term dentist. I completed all of the required forms ahead of time and even arrived 10 minutes early. Despite that, the visit ended up taking close to an hour and a half—with most of that time simply spent waiting. After the X-rays were taken, the dentist performed a quick examination and told me that everything looked really good. She even commented that I seemed to be taking great care of my teeth. However, the hygienist came in afterward, did her own assessment, and gave me the exact opposite message. She recommended eight sessions of deep cleaning, which felt inconsistent with what the dentist had just told me. When I left, I called my brother—who happens to be a dentist—and explained what happened. Based on everything I described, he strongly advised me not to return. Unfortunately, my experience here was confusing, time-consuming, and ultimately disappointing.

Negative experience: I am a 100% disabled veteran and get dental coverage through the VA. This place was scheduled for me through the VA. They say I needed a deep cleaning which seems to be an ongoing theme with this place if you read through the reviews. I do not need a deep cleaning it’s just an act to get paid more money. They told my wife the same thing a year prior to my visit, she is also a disabled Vet. Coincidence I think not for if approved the VA fits the full bill and they know this! If you are a disabled veteran and go to this place do not be surprised if they say you need a deep cleaning. Also, through the VA you have no copay and they sent my wife a bill for $30. It took over a year to fight this fraudulent bill so it wouldn’t go to collections. I am reporting this dental office to delta dental and I hope they stop allowing disabled vets to go there. Shame on the dentist for trying to scam veterans dental insurance. I see you Murphy crossing dental care! You need to check your morale compass and do better!

Fantastic experience: This dentist is jewel. I thank Dr Purvee for resolving my dental challenges. I admire the office manager Ms Sylvia for being so thorough with insurance matters. I also appreciate all support staff. Their care is quite admirable.

Fantastic experience: I was able to get my appointment the day after I call, to get my partial adjusted.they were friendly and professional.

Fantastic experience: Kristy was a courteous and thorough dental hygienist. She did an outstanding job!! Highly recommend Thrive Dental & Orthodontics in Sachse, Tx.

Fantastic experience: I receive very professional treatment whenever I visit the facility for all my dental needs. That’s why they are our choice dentist(s) for my entire family.

Fantastic experience: A first time patient and my experience was awesome due to a very bad experience with my last dentist I was afraid I’ve waited almost 2 years before seeking out another dentist I couldn’t put it off no longer before my plan expired and my healthcare Coordinatorplan found Murphy Crossing dental care I give that team five stars and kudos awesome awesome awesome

Positive experience: Everyone at Murphy Crossing Dental Care are the best! They made me feel so cared for. I am nervous at the dentist but they helped me feel wonderful and secure. Thanks guys for everything.

Fantastic experience: Exceptional caring team who made sure that I was made to feel comfortable as they checked my issues.

Fantastic experience: This is my third time coming back to this office. Thao is great! I love the way she cleans my teeth. Dr Nayak is attentive and was able to relieve some pain, I was having with a previous crown. There was a billing issue with my insurance the first time I was here , but Sylvia (the new manager) was able to fix it for me. Thank you Murphy Crossing. I’ve found my forever dental home.

Negative experience: I'm leaving this review because my daughter went here last year and she had insurance. They verified everything before she even got anything done and now I'm receiving a bill for thousands of dollars say she owe them and we don't. I have called in spoke to someone and they said they going to look into it and call back but never did and I keep getting the run around. This is ridiculous and very unprofessional. I actually liked the staff there but this situation is very frustrating so I'm writing a review to share. My daughter experience was ok but the dentist dragged the whole situation out because we had to keep coming back and back again which we never had to do. One time we had to come back because the crown they fitted her teeth for didn't fit smh. I was so upset because they even charged her insurance for that visit and we didn't really get anything done and it was they fault. I see all the reviews and I'm like I wish I would have read them before I even took her here. Smh!!

Fantastic experience: I had a wonderful experience at Murphy Crossing!! Since I moved to the area, I have had trouble finding a good dentist. Went to one that wanted to charge 12,000 before insurance for a crown and filling and other things they said I “needed”. Decided to go somewhere else, and meanwhile during my search my molar cracked. Tried this place and am so happy with my choice!! They didn’t try to upsell me on other procedures and took care of just what I needed. Were literally more than 10x cheaper than the first place I went to. They are way more affordable than most places (at least in my circumstance), helped me set up an easy, flexible payment plan, and fast! In and out quicker than I expected. Everyone was very kind and explained everything short and sweet. Would absolutely recommend!!

Fantastic experience: I’ve been getting my cleaning done here for a few years and they always do a great job.

Fantastic experience: I have never had such great dental visit in my life! I appreciate all the time Doctor took explaining my treatment. Lupe was so nice and helpful too. Sylvia and Sandra are so welcoming as soon as you come in. Will be recommending family and friends!

Fantastic experience: Highly recommend Murphy Crossing Dental Care. Doctor and hygienist are amazing. Staff is so friendly and helpful. Thank you so much for making my dental visit so smooth!

Negative experience: My husband went there today for cleaning and checkups, they didn’t do cleaning and ask $1500 for deep cleaning and $11000 estimates for dental, it’s a crazy price, what do you think of people? He saw another doctor this afternoon the doctor was very nice and caring, had said that my husband doesn’t need deep cleaning, he did regular cleaning for free and the other dental care costs $800, Terrible dentistry, what a rip.

Fantastic experience: Great people to deal with. Always smiling and friendly They do fantastic work. It’s nice to find a painless Dentist.

Negative experience: Wanted $300 to address a tooth that wasn't bothering me. Ended up going to Vista Trail Dental, who addressed the problem with dignity, handled the infection and actually called my insurance provider for $30. Can't say enough for the way I was treated at Vista Trail Dental! Recommend them highly...

Negative experience: The highlight of the 170 minutes was the 23 year old dental assistant that I met. Super proud of her and all that she has accomplished. She was very pleasant and apologetic about the time. This is the first time in the decades I have been going to annual dentist appointments that I left with only a plan for filling a cavity and a suggestion to schedule a medium cleaning. I have always received a cleaning and if needed a cavity filled. I was at the dental office for over two hours, and I only have X-rays and suggestions for treatment to show for it. No treatment was provided at all, and I spent most of my time sitting and waiting for them to see, what I guess were more important customers. I will never go back.

Negative experience: I have a very disappointing experience at this dental office, i wish i could give a ZERO.I Started ortho treatment in Mar 2023 for my son and till now we have met 4 orthodontist changed in this location during this time frame and its very normal practice for the office, Only surprise is for the patient. What has frustrated me the most was the lack of communication and interest from the Account Manager Sylvia . i have paid off my out of pocket cost and i started receiving international numbers calls from India and letters mailed to me for my unpaid balance in sept 2024.I inquired front office they said just ignore it your account is up to date and payments are done on your end.But these calls never stopped i visited office about 3 months ago regarding all this, than the account manger Sylvia started telling me i owe this balance because my insurance has denied the claims and i am obliged to pay the rest. I called insurance and came to know they are paying but its another office.So for 18 straight months they were unaware of their own wrong doing ,mis management and not properly escalating the issue with insurance and now demanding me to pay the balance. Insurance company worked to start getting refund on my account so current office can get the payments . But this account manager or staff is not moving an inch to do something regarding this and work out to straighten up the balance as they are going to get their share not ME. But she is very un cooperative and rude and tells me i need to push the insurance to pay us and not talking to them directly ,unless insurance see your claims how you will get paid ?? this is my second last visit with them and today i was told by orthodontist , braces will come off next visit . here is the best part, while checking out at office she came to know about our ending stages of treatment .i asked out of courtesy is the payment matter is resolved she said no it will take some time and i left the office.After 3 hrs i received her call and she says they will not remove braces until i pay them in full and i have to deal with insurance for this payment later on my own and they just want the balance to move forward and they denied the services further until the payment is done.She is very dismissive, unhelpful, and showed no effort in trying to resolve the issue. I have already reached out to insurance ,they have filed complaint against them as i don't owe them anything and insurance don't have claims from them to pay . Bottom line is ... she doesn't want to work and forcing me to fix the issue for her.They are going in trouble i am raising my voice for this unethical and very unprofessional way of fixing your job problems.Me and my insurance has nothing to do with it ,for more than 18 months they didn't try to get their payments and now account manager Sylvia is finally AWAKE... Overall, the entire experience felt very impersonal, and unprofessional. I would not recommend this office to any one ,they have lack of work ethics, ortho keep changing ,no care and compassion is waiting here for you.Take your kids and your money at better place .Only anxiety and headaches are waiting here for you.Thanks.

Fantastic experience: Had my first appointment at this office and I had such a great experience with Thao, Ariel and Dr. Nayak! Everyone was so kind, and made me feel comfortable.

Fantastic experience: I had a tooth extracted on 6/9/2025. Dr.Nayak was very nice and very professional. She took her time and explained the process to me. Before I realized it,she had removed the tooth, without any pain. Dr.Nayak made sure I was very comfortable and calm before proceeding. Prior to the tooth extraction Dr.Nayak, crafted me a top partial.. it looks and fits wonderfully.. Thank you Dr.Nayak for giving me my smile back… If you need any dental work /looking for a dentist that is excellent at their craft,has great bed side manners, run do t walk to Murphy Crossing Dental for your dental needs.As for Dr.Nayak.

Fantastic experience: During my regular exam, Dr. Nayak provided education on the Icon infiltration treatment for spots on my teeth that have troubled me most of my life. After reading about the treatment, I decided to give it a try. I am extremely happy with the outcome! In addition to the Icon treatment, I would like to add that Dr. Nayak is both professional and gifted at developing rapport with patients and staff. I would give her 10 stars if possible. Thank you!

Fantastic experience: Great service great people would recommend to my family and friends Silvia was so helpful on getting me through this process.

Fantastic experience: Absolutely love my dental visits here! Ive came to this dental office for years and haven’t had any bad experiences.. Front staff, Dr and hygienist are awesome! 100% recommend!

Fantastic experience: I had Thao and Dr.Nayak, they were very kind and understanding and cleaned my teeth thoroughly

Negative experience: Worst dentist I’ve ever been to. The employees don’t know how to bill insurance and they sent my bill to a debt collector because of their incompetence to bill my insurance correctly. They don’t have customer service skills and are horrible to talk to on the phone and even worse in person. They’re trying to charge me for some unknown reason for a bill I didn’t know about and they would not tell me what it was for. All I got was a cleaning that should’ve been covered by my insurance. This place needs to be shut down and all their employees need to be fired. Waste of time and money. They reply to every negative review saying to reach out but when you do reach out they are not helpful at all.

Negative experience: This place has the worst employees I’ve ever encountered. They are claiming that I have an unpaid bill and it was sent to a debt collector, but I was never informed about this bill until I called them myself to make an appointment. They were extremely rude on the phone and refused to clarify me what the bill was for. The customer service didn’t help me at all as the lady on the phone just kept interrupting me and demanding me to pay for a bill that shouldn’t exist. They just keep saying “my last appointment” and that I have to pay it immediately. I will never come back here and I will not be giving them any more money. According to my research, this is illegal and I am considering legal action. When I tried to dispute it on the website from the debt collector the link didn’t work. All I got was a regular cleaning which is completely covered by my insurance. My theory is that they either didn’t run my insurance or are charging me for services I didn’t agree to or receive. When I was there for my appointment last year the incompetent employees sat there for an entire hour talking and going on their phones while they claimed they were working on my insurance until they told me to go home and come back the next day where the exact same thing happened again until I called my insurance myself and I just called my insurance again to confirm that this appointment should’ve been covered.

Positive experience: The doctor was awesome. The staff seems very nice. My only issue was they would only do a deep cleaning I get someone teeth may be bad but to refuse to do a regular cleaning at all did not seem like a good practice

Negative experience: I went to this dentist last year for a basic cleaning. They couldn’t find my insurance and I waited there for like an hour until they told me to go home and come back the next day. The next day they could not find my insurance again. I called my insurance myself and got my insurance information quickly after waiting for a whole day for them to do it. Now a year later I’m trying to schedule another basic cleaning and they’re saying I have a bill from last year that I never payed even tho I had given them my insurance and paid my copay, which fulled covered the service I was provided. I even checked my insurance website and called my insurance to make sure. They’re refusing to schedule me again until I pay my bill, but I will just be going to a different dentist instead. I asked what I was paying for and they just said my appointment from last year and didn’t explain the bill at all. I haven’t received any emails or mail about this bill so this was a complete shock to me. The lady on the phone kept telling me I have to pay it today and wouldn’t even answer any of my questions. She just kept demanding me to pay hundreds for a bill I didn’t know existed on the phone until I hung up. Horrible customer service and this place is a scam. Update: I just received an email from a debt collector to an email that I didn’t give them. This is extremely ridiculous to send this bill to a debt collector when I wasn’t even informed about this bill until I called them for an appointment.

Negative experience: Very poor in communication with other staff members. I requested a call back from an orthodontist’s assistant, who were working at this office on the day I called. Spoke to the scheduling staff next day at the other office and they confirmed not getting any messages from them about my call.

Negative experience: Called to make an appointment and was rudely spoken over by some front desk tech. Very aggressive in trying to make me schedule an appointment without even knowing if the office would accept my insurance. Will not be taking my business here anymore.

Fantastic experience: Great visit and the best treatment ever!!!! Gentle and kind. Office staff were helpful with questions we had and checking with our insurance. Thanks❣️

Negative experience: This was my first visit to the office and it wasn’t a pleasant one. The receptionist and office manager were very nice. But the hygiene assistant was very rude when she spoke to me and my daughter. The dentist my daughter saw that day, Dr.Nayak was very condescending when talking to me about an existing dental condition my daughter had. I had an appointment scheduled for myself the following week but I cancelled it due the experience we had that day.

Negative experience: I had a horrible experience during my visit to Murphy Crossing Dental. The Hygienist was rude and rough when counting my. teeth. She kept poking me with the device used to counting my teeth. I asked her to be a little gentle but she ignored me and kept going. The Dentist was nice. I had a horrible experience with this same hygienist in 2020 and left to somewhere else. I decided to go back this year to see if there’s any improvement but she still the same.

Fantastic experience: I hate going to the dentist. Emphatically. However, this experience was one of the best ones. Very understanding. Patient. And explained what was happening very thoroughly. Made me feel comfortable and safe. Got two crowns and it was as tolerable as it could be. Highly recommend!

Positive experience: I called for an appointment and I was given an appointment and had less than 30 min to find the office. I was taken back in just a few min. Once in the back I was seen by 5 different people. It was somewhat confusing and still no appointment for a regular cleaning. I was dissappiointed.

Negative experience: I had the same negative experience as many other people here. There's a clear pattern about this clinic. For context, I recently moved from out of state. Back home, I've been seeing a dentist every 6 months for my entire adult life. I brush twice a day and floss every single day. I haven't had any issues with my teeth, ever. And I've seen many dentists. I came to this clinic and they took my x-rays. The person who took them was inexperienced and hurt me in the process. But that's okay, I figured they were learning and you always have to start somewhere, so no big deal. After that, someone came in and poked my gums so hard that they bled. And then, she told me I had pretty bad gum disease, that I needed a deep cleaning or otherwise I would start losing my teeth. Just like it happened to other people who left reviews here, they said my insurance wouldn't cover it, so I would have to pay out of pocket. Oh, and they needed to see me every 2-3 months after that, also not covered by insurance. I immediately knew all of that was NOT true. So, I said I would need to think about it and I wouldn't do it that day. Then, they said: "well, what if we give you a $300 discount. Would you do it today?" - Absolutely not! So, I left. I called my insurance and checked my policy - deep cleanings are absolutely covered. So, here's what I think they're doing: They tell the same story to a lot of people, hoping some will fall for it (I'm sure some do). The patients don't need the deep cleaning, but it doesn't hurt them either. They say that insurance doesn't cover it and I assume they do this because, if they charged the insurance for it, the insurance companies would start noticing that this clinic does deep cleanings too frequently. They could start investigating and ultimately, the clinic could get it trouble. So instead, they say you have to pay out of pocket. That way, no one sees a pattern, no one investigates, no one gets in trouble. I think what they're doing is completely unethical...

Fantastic experience: Everyone is always so nice & friendly. Thank you because you know dentist visits aren’t always fun!

Negative experience: Went to this dental office for years and left because of them wanting to up sale on every visit. They would say I need deep cleaning/scaling every year or two, need fluoride treatment, some light treatment, need all these special products. Now they over charged me and my son after getting a pre approved and are trying to collect more than thy said. Won’t call me back after many many attempts. I filed a complaint with Delta Dental. I hope it helps from bill collectors calling me 2 times a week and sending bills every 2 weeks. I believe Brident Debtal purchased them and it just the worst business I have ever worked with. Beware of this company unless you want to go to battle.

Negative experience: Walk away and run for your life!! I had an absolutely terrible experience at this dental clinic, and I feel compelled to share my thoughts to warn others. From the moment I walked in, the unprofessionalism of the staff was glaringly evident. The dental assistant who conducted my X-rays was clearly untrained and handled the equipment roughly, causing pain and discomfort. My gums bled from her careless technique, which was extremely concerning. When the dentist finally came in, I felt rushed and undervalued. She barely took the time to explain what was happening and seemed more interested in getting through her appointments than in providing quality care. It left me feeling anxious and confused about my dental health. To make matters worse, the dental hygienist who came in at the end was shockingly rough during the gum measurement process. I experienced significant pain, and my gums bled again due to her lack of gentleness. Additionally, the overall hygiene of the clinic was appalling. The tools looked dirty, and the entire environment felt unkempt. It’s alarming to think about the potential health risks associated with such neglect. I would strongly advise anyone considering this clinic to look elsewhere. The lack of professionalism, care, and cleanliness made for an incredibly disappointing experience. Save yourself the trouble and find a dental practice that prioritizes patient comfort and safety.

Negative experience: Horrible customer service! I have been trying to resolve a billing issue with the Murphy Texas office since Oct. 2024. No one will ever call me back to explain the charges. I have left messages and wrote a letter to the corporate office. Now they have sent me to a collection agency. SMH

Positive experience: They're all nice and kind people. I said, "Since the final trial of my partial denture didn't fit comfortably, the final denture will not either."

Negative experience: STAY AWAY. Stopped taking my family for lack of customer service. Randomly started getting collection calls for a sercive in 2023?!?! Called billing to get information and original paperwork as this was the first time I heard of owing a balance. Still waiting for any paperwork that shows the charges are valid.

Fantastic experience: Dr. Nayak and her team are outstanding! Going to dentist can be stressful butt the professionalism put me at ease . Whether it’s a routine cleaning, fillings, crowns, or cosmetic procedures like teeth whitening, they handle everything with exceptional care and precision. The clinic is modern, clean, and equipped with the latest technology, ensuring top-notch dental care. I always feel well-informed and confident in the treatment plans they recommend. Highly recommend Dr. Nayak for all your dental needs!

Negative experience: Took bunch of x-rays. Refused to do cleaning my teeth ,saying not qualified for regular cleaning?? Has to do deep cleaning paying from my pocket, not happy with insurance money? I have been going every 6 months and cleaning my teeth with another dentist with no issues. This place is disaster from scheduling appointments/ beginning.

Negative experience: I’ve gone to this place for years and at my most recent visit they would not do a standard cleaning because they had to do an antibacterial flush or else insurance wouldn’t cover the cleaning. I walked out and called my insurance company and they said that it was not true at all and that they were likely just trying to bill for additional services. Found a new dentist and am transferring the X-rays and chart over to them. Used to like this place but they’ve gone way downhill. Do not recommend this place at all.

Negative experience: I have been going to this dentist over three years. Have had billing issues in the past and hard to get a hold of people there. Never been really satisfied with them, but just a pain to move myself and my kids. I’m in the process of moving myself and my kids to a new dentist due to longer wait times and the new dentist they brought in. The dentist before the one they have now was alright, but not great. The one they recently brought on is worse than the one before. Very rough on your mouth. The cost of my crown was 400 more than the crown I had with the previous dentist just 4 months before, it then took her over two hours to fit me for the crown and put a temp on. She would leave the room and come back 20-30 mins later, this went on for two hours. She then told her assist the color of my crown doesn’t matter so just do any color. I’ve never had a dentist do this, ever! Then once the crown comes in and I go back to have it put on she puts it on and it’s way too tight in the teeth. She told me it will loosen. It’s been over two months and it constantly feels like I have something in my teeth due to the crown being too tight. I will not be back! Not recommended. Save yourself time and money and do not use this dentist.Check Yelp Reviews too!

Fantastic experience: I went in for my exam and cleaning and it was a great experience. The Dr answered all my questions just like Hygienist. Assistant was awesome and front was very polite and greeted me with a smile.

Fantastic experience: Recently started seeing Dr. Kumar at her office. So far it’s been good experience. She is Professional, her opinions are not ambiguous. No untoward Issues with the staff so far

Positive experience: I liked it good people, good doctors and good advice from them. And they're show you love While there exploring in your mouth

Fantastic experience: Dr. Nayak and staff were wonderful. I had 2 wisdom teeth extractions without any other complications. The office staff were very welcoming.

Fantastic experience: Murphy "Crossing" Dental took very good care of me. Staff was excellent. Hygienist did a very thorough and excellent job on my deep clean.

Fantastic experience: All of the staff are great! Dr Nayak explained what I needed done and showed me on my X-rays. I am so happy I found this office!

Fantastic experience: My daughter needed several fillings done and had a great experience. We will be returning in for routine check-ups.

Negative experience: I went as a new patient. They kept me waiting for more than an hour. They took some xrays. Never experienced pain during dental xray due to the machine that keeps falling apart. Finally I had to leave without cleaning. They have the dirtiest dental clinic I have ever experienced. Never experienced such a horrible dental care visit!

Fantastic experience: Dr.Nayak is AMAZING!! I got two extractions done with her and did not feel a thing!! Best dental experience i’ve ever had, i’ll definitely be returning.

Negative experience: Echoing other reviews… the worst dental office I’ve ever been to. Seemed understaffed and disorganized, with many inexperienced and unprofessional. In the 1.5 hours I spent there, I didn’t receive a cleaning. I walked out with a treatment plan that required out of pocket spend. Cherry on top: a few weeks later, they scheduled me for a followup appointment without my consent.

Negative experience: Can’t be bothered to answer the phone half the time, can’t properly bill their customers and will try to over charge and rebill for services already paid for weeks after initial payment. Better off finding a different dentist

Positive experience: They used to be fantastic, when ever they merged to brident it has gone down in customer service. I do my Ortho here. Everytime I call I have to speak to a call center agent, I miss talking to the office people.