Smiles Pediatric Dental Care

Experiencia fantástica: Great and gentle!

Experiencia fantástica: It was my first time there, the staff they were very nice and pleasant, and I would recommend my friends and other family members there! The only thing they don't see adults, but that's alright! My children are getting the best care and that makes me happy, way to go smiles pediatric dental care.

Experiencia negativa: Wait time is too much Waited one and a half hour but still she was not available

Experiencia positiva: Got to the dental office and was told I needed to go to another location because of AC failure in the building. Would have appreciated more notice. Second location was on lunch when we arrived so we had to wait another 45 mins to be seen. Cleanings and services were fine, just need better organization in scheduling.

Experiencia fantástica: Talk in details what they are going to do at the next appointment and if there is any problems call and get in the next day or day after

Experiencia fantástica: The staff is always so kind, always smiling and gentle with my daughter. She loves going to the dentist because of them. They show you what needs to be fixed and they do a great job solving any problems and answering any questions you have. We love them!!!

Experiencia fantástica: Great place for children. The staff is excellent and I never have any problems with my child's visit.

Experiencia fantástica: Wonderful service

Experiencia negativa: I’ve now stopped using this office due to a significant scheduling error. I clearly communicated that my child needed an appointment urgently that same week. Initially, they found a slot. However, the front desk, more engaged in their own conversations than the task at hand, ended up scheduling me on a completely different date. This disregard for attention and accuracy is unacceptable, particularly in urgent situations.

Experiencia fantástica: Courteous and professional staff.

Experiencia fantástica: My daughter lauren goes here and she is very excited when going to the dentist now. The staff is amazing. Place always clean. I really have to say this is a great place to take your children.

Experiencia fantástica: We had such a wonderful experience at my daughter’s annual cleaning! The dental hygienist was absolutely amazing, so patient, kind, and engaging the entire time. She was singing songs, playing around, and really made my daughter feel comfortable and at ease in the chair. It made such a difference seeing my child actually enjoy the visit instead of feeling nervous. You can tell she truly cares about what she does. We’re so grateful for such a positive experience!

Experiencia fantástica: The young ladies at the front desk are so professional and polite! They are truly the best!

Experiencia fantástica: I love my Dentist and Beautiful helpful dental nurses. They make my kids feel super comfortable, clean their teeth thoroughly and are super attentive and will ask for questions and give helpful suggestions. I have been coming here for years and will keep Smile pediatric dental for all my kids.

Experiencia fantástica: I had a great experience at this dental office. The service was fast and efficient, and they were able to take a thorough look at my son’s crown without any issues. Dr. Frank and her assistant, Amira, were both very kind and made us feel comfortable throughout the visit. Ayana at the front desk was also very helpful and made the whole process smooth. I really appreciate the professionalism and care from the entire team!

Experiencia fantástica: My first time taking my kids to see the dentist and I was so satisfied. No discrimination, and the teamwork was a top notch. I can’t wait to take back there for their next appointment

Experiencia fantástica: great team

Experiencia fantástica: Doctors and technicians always make my daughter not feel scared and inform me of the best options and care for her.

Experiencia fantástica: I was in and out great dentist.

Experiencia fantástica: I love this place. The staff are friendly and extremely helpful. I transferred from another smiles just to be at this location.

Experiencia fantástica: Professional and helpful

Experiencia negativa: Receptionist and staff are exceptionally kind, very attentive and highly helpful. Skilled in every way. There is just one lady who is very harsh and I’ve had several cleanings with her, last I went I was bleeding severely and had inflamed gums by the end of it. Very unhappy with that. She’d scraped her tool on the roof of my mouth and simply went “oops.” Felt her ripping through my gums. Other than that, I’ve always had great experiences

Experiencia fantástica: From front door to the back chair and back amazing customer service and everyone makes children feel at ease

Experiencia negativa: Always a long wait

Experiencia fantástica: The dental hygienist was very helpful and thoroughly took care of my children’s dental hygiene and issues. I appreciate the service.

Experiencia fantástica: Amazing staff. Always welcoming you with a smile. I came to them when I was a child and now all of my kids see them.!

Experiencia negativa: I wish the staff was more personable. Introduce yourself as an assistant, acknowledge the patient before starting to work in someone’s mouth. Customers service could be worked on.

Experiencia fantástica: My daughter has been a patient for over 12 years since 2 years old. We love this facility and all its staff. I love when they refer to me as “Mommy” on calls and during visits. Feels friendly and welcoming. The orthodontist and her staff are top notch. I enjoy working with them. Only thing I’d want again is the treasurer chest they used to have for the kids after they finished their cleaning. My daughter looked forward to finding something new.

Experiencia fantástica: We’ve had such a wonderful experience at this pediatric dentist office. From the moment we walk in, the staff is welcoming, patient, and genuinely caring. They go out of their way to make my son feel comfortable and safe. The team explains everything clearly, takes their time, and treats kids with so much kindness and respect. It’s clear they truly love what they do. I’m so grateful to have found this office. I highly recommend to any parent looking for a great pediatric dental office

Experiencia fantástica: I recently visited Smiles with my daughter.The level of care met and exceeded my expectations.The brilliant and beautiful left handed Dr Patel explained her findings in such a clear way that I believe my daughter would have understood everything conveyed after her exam whether I was present or not. Thanks for professionalism.

Experiencia fantástica: For Joy Taylor

Experiencia fantástica: The Doctors and staff were all professionals and attended to my son adequately. My son dental appointment at the clinic was well managed.

Experiencia fantástica: Dr. Patel & J’Nae went above and beyond to ensure my daughter was comfortable after ortho work done earlier in the week. She had a wire poking and they got her right in! Amazing customer service.

Experiencia fantástica: My kids have been going here since age 2 I believe. The best I’ve been with so far and I’m not leaving no time soon. Well until they are too old to be there.

Experiencia fantástica: Always a good time! Keep up the good work!

Experiencia positiva: I just want to take a moment to highlight the amazing service I received from Julissa. I was so stressed out because my 7-year-old daughter needs a root canal, and as a parent, that’s really tough to process. When I called the office back with questions and concerns, Julissa was incredibly patient and kind. She took the time to really listen to me, didn’t rush me off the phone, and made sure we got another appointment scheduled with a dentist who could help. She helped me feel calm and reassured during a really overwhelming situation. Julissa is truly exceptional—her customer service is top-notch, she’s very attentive, caring, and just overall a wonderful person. People like her make such a big difference in healthcare settings. Thank you, Julissa, for going above and beyond!

Experiencia negativa: Today they fixed my daughter’s appointment with Dr Jung and Dr Jung refused to provide service even though the appointment was already fixed by the clinic and they told me two hours before the appointment on the phone that Dr Jung is refusing to see my daughter and than the manager scheduled her appointment with another provider

Experiencia fantástica: Monika was awesome. Each year Hunter has been coming and no one has ever been able to get X-rays on him bc of his gag reflex but Ms. Monika took her time and did not give up and she did it. I live Monika!

Experiencia negativa: I got there at 9:55am, appointment was at 10am. Checked in at the front desk and was told we had a $100 copay. I’ve had issues with being over charged for out of pocket fees at the Bowie location. So I said ok I’ll double check the copayment with my insurance. Not thinking that this would stop my kid from being called back on time! By 10:15 I confirm the fees with the insurance by 10:20 I confirm with the lady who checked us that the copayment is fine. 10:55 everyone else is being called back but us. By 11:00 I walk up to the desk the woman who checked us in hurry’s up and answers the phone so she wouldn’t have to confront me about the wait time. The other woman at the front tells me it’ll be an additional 40 minute wait because the dentist had back to back appointments! Mind you we were there on time and should’ve been checked in!! The customer service is trash at both locations they care more about money than the patients at both locations that look like they need to cleaned and remodeled. I wouldn’t recommend them and after Friday we will not be returning.

Experiencia fantástica: Good services

Experiencia fantástica: Good customer service and very polite

Experiencia fantástica: Their hospitality was good and I appreciate it

Experiencia fantástica: Been coming here since forever with my 3 kids, i love this place, staff is always so nice and supportive.

Experiencia fantástica: Service and communication a really good

Experiencia fantástica: 5 stars service!

Experiencia negativa: My experience was awful. The office manager was unpleasant, nasty and has no regards for clients. She also lied directly to my face. I will not go to a business that is so dismissive of clients. Your manager needs training on how to treat clients. I will be looking for another dentist for my kids.

Experiencia fantástica: Good service here.

Experiencia fantástica: Smiles pediatric dental is always friendly and professional. They have taken care of my daughters’ dental needs for years. Highly recommended!

Experiencia fantástica: Quick and clean service! Amazing people who do a great job at what they need to do.

Experiencia fantástica: Best dentist ever

Experiencia fantástica: Amazing staff love bringing my daughter here

Experiencia positiva: Only giving it a 4 because the front desk are super sweet and the medical assistants make it a comfortable experience for the kids. However I was Not happy with certain comments made by Dr.Jung towards my daughter during a crown replacement and 3 extractions( she was put under laughing gas and had an expander on) 1st comment my daughter is a silent crier ( not someone who is kicking or screaming or not letting the provider do their job) she cried silently but still remained a well behaved patient she was scared and nervous of course she’s 8 like any kid would be. She told my daughter stop crying you are not a baby and laughed. I did not find that funny at all. Once again My kid is 8!!! 2nd comment my daughter felt the needle and raised her hand to say stop because obviously it’s painful and then the doctor goes” are you going to hit me huh? You going to hit me? And laughed Like what?? I replied my kid is not like that she is well behaved. Unnecessary comments and none were funny. Just be mindful what you say to kids.

Experiencia fantástica: The staff is always n I ce and polite. They make my some feel comfortable.

Experiencia fantástica: The experience was wonderful, very friendly environment for children.

Experiencia fantástica: Detailed service and great care for my children’s oral hygiene and health!

Experiencia fantástica: Great place for children we have been coming here for years the staff has done pretty well with my kids

Experiencia fantástica: Staff are very friendly, we were in and out for our cleaning

Experiencia fantástica: The office is always nice & clean. The staff is super friendly and helpful. They’re knowledgeable when I have questions and treat everyone like family.

Experiencia fantástica: Love this office!

Experiencia fantástica: They all have a good woman relation, soft spoken and diligent at their work. Also clean environment.

Experiencia fantástica: I like the way they treat their patients. I'll keep them as long i can.

Experiencia fantástica: Rika was very professional and explained all details for the plan. Very Polite and Courteous.

Experiencia fantástica: Great service and a lot of flexibility to get appointments. Good staff and doctors.

Experiencia negativa: We arrived at 1:55pm for my children's 2pm and 2:20pm appt. Front desk staff begins to say that they left me numerous messages regarding my primary insurance no longer being in network. No biggie. I have secondary insurance I provided and after verification, was acceptable. At 2:02pm, I was told that "Because they close at 2:30pm, my children would no longer be seen, even after I pressed "C" to confirm the appt days prior and subsequently received appt reminders at noon the same day as the appt. Annoyed, frustrated that I drove 25 minutes for an appt, I retrieved their dental records and will NEVER patronize one of these facilities. The front line staff - especially Yezenia is very unprofessional and their is absolutely no clear communication with patients. Finding a Dentist that respects you as a patient and not just a bill/claim is important.

Experiencia fantástica: Absolutely % recommend this clinic the staff are all helpful! My kids love to come in Smiles Pediatric Dental Care

Experiencia fantástica: I’ve been coming here for years! The staff is so friendly and great at educating and explaining. Highly recommend.

Experiencia fantástica: The office is always very nice ! My kids are always welcomed & loved ! The drs are always very gentle & I love that because my kids are always nervous ! Theeee best !!!

Experiencia fantástica: Wonderful service and staff always very helpful and friendly and pleasant staff My kids always leave with a big smile on their face

Experiencia fantástica: My children have been going since 8mnths n 1yrs old there now 8 and 6. Excellent with them all dental staff are professional, friendly and for a child with autism and the other being 6 they ALWAYS are put at ease. Clean and efficient. No complaints thanks Smiles, one happy mommy

Experiencia fantástica: Very nice staff, doctor and dental hygegenust, always professional and ready to get you in and out. Respect the appointment time, will treat your children in the best manner, explain to the parents every step they are taking, I am a satisfied mother, all 3 of my children been coming here for years.

Experiencia fantástica: The staff are very friendly they are easy to work with and get things done in a timely manner . The office is clean and net I will recommend them to others .

Experiencia positiva: Great chance to ask questions and friendly staff

Experiencia fantástica: Excellent! Everyone is so welcoming! My kids love coming to Smiles Pediatric Dental care !

Experiencia fantástica: GREAT PLACE. Love the doctors. Really patient with my 1 year old baby:)❤️

Experiencia fantástica: Great experience as always! Staff is friendly and gives great recommendations and advise.

Experiencia fantástica: Everyone was so attentive and very nice. They greeted me as soon as I walked into the doors and there was no wait time!!!

Experiencia fantástica: I alway had a great experience at this dental office. The front desk staff were very friendly and welcoming! The dentist was kind, and explain everything, which made me very comfortable. They were quick and efficient with my procedure. Highly recommend to come here!

Experiencia fantástica: My kids have been going here for years and the staff is always so kind and gentle with them. Highly recommend!

Experiencia positiva: Another great visit. We had multiple questions regarding language and hygiene for my toddler. Very informative and gentle.

Experiencia fantástica: The staff is amazing and very helpful and patient. The doctors are caring and trustworthy. Overall, our first time experience was great, and we'll be returning.

Experiencia fantástica: Doctors were great.

Experiencia fantástica: Amazing customer service people are very nice and helpful overall great service

Experiencia fantástica: as a first time mom, dentist visits get me nervous and anxious but staff was amazing and reassuring making the visit nice and swift .

Experiencia fantástica: My girls have been with Smiles Pediatics since they were about 5 or 6. They’re 10 now and we’ve always had a pleasant experience when going in for their cleanings. Always professional and always courteous.

Experiencia fantástica: As a parent with dental anxiety, Dr. Garcia was very informative and GREAT with me 3 year old. 4 fillings without needing laughing gas. We love it here. M

Experiencia fantástica: I recommend this place 100% my kids have seen this dentist since they were babies excellent service and very efficient communication

Experiencia fantástica: My daughters have been getting their bi-yearly cleanings for the past 6 years, and we’ve had great experiences every time. The staff is patient, kind, and quick. We were a few minutes late this morning for our appointment, and they still serviced us quickly without a long wait, and we were out in less than an hour. GREAT pediatric dentistry!

Experiencia fantástica: From there front desk and the medical assistants in the back making you feel comfortable and confident in asking any questions regarding your child’s needs. I really enjoy our visits. Today my daughter has fillings and was a little anxious because she has never had fillings done. She was happy and relaxed the whole time the Doctor Garcia was amazing, talking to my daughter while the whole procedure was taking place. They are amazing outstandingly talented.

Experiencia fantástica: Good service for all my kids dental needs

Experiencia fantástica: Super pleased with my experience at Smiles Pediatric Dental Care everyone is super friendly and attentive. Totally made an unpleasant procedure as quick and painless as possible for my 3 kids, had to recommend to all my families and friends. Great service and care. 10/10

Experiencia fantástica: I can always get an appt and they put both kids on the same date and time for convenience. They’re patient and gentle. I will never change their dentist. Love them!

Experiencia fantástica: It went great they are very professional and kind

Experiencia fantástica: They were all nice , respectful & the energy in here was everything

Experiencia fantástica: My son had a chip tooth repaired. The staff was courteous and efficient. Us great when your child has a great experience at the dentist.

Experiencia fantástica: The doctors and nurses and all staffs are very amazing. Over all they are providing excellent services.

Experiencia fantástica: Everything and everyone was great today.

Experiencia fantástica: Absolutely love Smiles. The moment I switched here with my girls I knew it was the perfect choice. They love coming here. The entire staff is always so attentive with my two daughters. I love how they schedule them together it makes my life so much more easier. The staff is super amazing and helpful. Every encounter is absolutely great. I 100% completely recommend.

Experiencia positiva: We always enjoy our visits 25 years later and still.

Experiencia fantástica: Great service! The front desk ladies are extremely helpful and nice! Amazing customer service & doctor are great.

Experiencia fantástica: What an amazing experience! Once I came in Daniela greeted me with an amazing smiles, Julissa did check me in super sweet girl. Jasyme took x-ray on my daughter so welcoming, mulu was amazing she made my daughter feel welcome & comfortable. Dr Williams was sweet and loving, I will recommend my friends & family to come back.