Aspen Dental - Portsmouth, NH

Experiencia fantástica: Mohamed was very professional and explained everything in a comprehensive way. Thanks Mohamed, signed, Fernando

Experiencia fantástica: It was a good experience and I am happy after planting and I thank the team for treating a good experience Potsmouth New Hamshire

Experiencia fantástica: Thank you doctor Kim for helping me fix my teeth I feel so much better and thank you Mo for helping me under How to take care of my teeth. Cass was an amazing help with the finances

Experiencia fantástica: Awesome experience! Best teeth cleaning I've had in 5 years, gonna book again.

Experiencia fantástica: Cass was amazing with being patient with me and helping me understand my treatment doctor Kim was very gentle and funny

Experiencia fantástica: Very professional, straight to the point and overall friendly person. Highly recommended Does not have huge hands

Experiencia fantástica: everyone was helpful & made me feel welcome!! hope to get aspen in naples fl!

Experiencia fantástica: Very good service, kind and timely.

Experiencia positiva: Everyone there does everything they can to make you comfortable

Experiencia negativa: I scheduled a cleaning but after I arrived, they said it’s only xrays and cleaning will be another day…

Experiencia fantástica: The entire staff at Aspen are such great people! My experience from dental hygiene to cavity filling and partial denture was the best!

Experiencia negativa: Avoid if possible I went for my crown issue of implant. They did not diagnose and suggested me any solution and charged fee.

Experiencia negativa: Went in for extreme tooth pain because they label themselves as emergency dental services. It's right on their door. They were obviously too backed up to help in any fashion whatsoever. They gave me the option to go to Rochester to see a tooth specialist of sorts who might actually be able to help me, but the rude receptionist told me it would be $500 out of pocket. I'm very frustrated because I'd consider extreme pain that kept me up all night an emergency and they could care less. Awful.

Experiencia fantástica: I had a wonderful experience at Aspen Dental with Mohamed!! I was so worried when I went in and he made me feel so much better. Very professional, very kind and all around nice person! Thank you Aspen dental for having someone so wonderful working for you

Experiencia negativa: I wouldn't recommend this location to anyone. I had fillings done here and the work was not done properly and ended up having to redo everything later at another clinic. Very disappointing experience.

Experiencia fantástica: Came in for a surgical extraction of a broken tooth and was absolutely blown away by the speed and efficiency of Doctor Lee, from the time I sat down to the time I walked out was less than an hour, he absolutely knows what he is doing and was incredibly professional.

Experiencia positiva: Great hygienist- best I've ever had. The dentist was more into upselling expensive implants when i wanted dentures

Experiencia positiva: Not very clean rooms, very rude woman working the front desk in waiting room but the rest of dentist staff was nice and awesome

Experiencia fantástica: Dr. Kim and all of his dental assistants were incredibly attentive and kind during my visit. I truly felt taken care of! He was very honest and thorough with his treatment plan, and he’s the first dentist I’ve encountered that was personable and genuine. Will be returning 100%

Experiencia fantástica: My husband said They were awesome, Dr Kim, Emma, Cassie & Mo

Experiencia fantástica: I’ve been to Aspen Dental a few times now, and as a college student, I really appreciate their flexible payment plans. I went in today to get a cavity filled and was treated by Dr. Kim and Jordan. They both did a great job. Jordan was very sweet and made me feel comfortable right away. Dr. Kim was professional, friendly, and made sure I was comfortable throughout the entire procedure. He checked that my bite felt right and took the time to make sure everything felt good before I left. I also really appreciate how the staff is always willing to explain things clearly and answer any questions I have. Dr. Kim is personable and easy to talk to, he even takes a moment to ask how you’re doing, which makes the experience feel more relaxed. Overall, I had a really positive experience and would definitely recommend them!

Experiencia fantástica: The hygienist Mohamed was great! Very informative and helpful. Would recommend.

Experiencia fantástica: My experience recently, and still ongoing, has been very good. I have been treated with kindness, compassion and understanding from my very first visit. The staff, lead by Cass are all very friendly, professional people. Dr.Kim is very pleasant, knowledgeable and caring. As well as other staff folks, Emma, Jordan, Shannon,Muhammad, and Dr.Park were all terrific towards me with politeness and respect and smiles!! Explaining my process; procedures taken in order to make my experience as easy as possible for me, etc, was very important to me, and they all answered my questions graciously. A special mention to Cass, practice manager, for going above and beyond with her patience and understanding for me and my need to cancel numerous appointments for an extended time this past winter due to an illness that I had difficulty recovering from. She is awesome!! A gem to your company!. She certainly deserves a long vacation and a raise in my opinion ! Sincerely, Lisa Rouleau

Experiencia fantástica: Ive had teeth pulled , cavities filled And teeth cleaned and every phase has been excellent!! Dr Kim really knows his craft and is very down to earth and listens and explains. The whole staff(Emma ,Steph, Sam, Mohammed for cleanings and for sure Cass!! And anyone I forgot) make this place very easy and welcoming. Not your typical scary dentistry

Experiencia fantástica: I broke a tooth!! I called Aspen Dental and spoke to Cass to schedule an appointment. Cass worked with me to get in as soon as possible!! At the office Emma brought me in and took X-rays of my broken tooth then took me into the exam room made me comfortable and went for the Doctor. Dr Kim came in and examined my broken tooth and explained what I needed to have done to fix it. Everyone I came in in contact with was very helpful, friendly, and professional!! Thank you Cass, Emma and Dr Kim for making me comfortable and reassured my tooth will be cared for!!

Experiencia fantástica: I had Sam for my assistant and I couldn’t be more pleased with my experience. She really helped ease my anxiety and was overall so helpful and knowledgeable. As long as Sam is still there I will definitely be back !

Experiencia fantástica: Such a friendly office with those that truly make you feel comfortable no matter the state of your dental needs. I’ve always been to Mom & Pop dental offices which are great, but often can’t do all of the major things that need to be taken care of. This is a one stop shop and I love it. I’m so looking forward to a new beautiful smile. Thank you, everyone - Gwyn D

Experiencia negativa: I have a tooth that is infected. They didn’t give me any antibiotic for the tooth. IT HURTS!!!!! I don’t know if I’ll go back. I felt they didn’t listen to me . Doreen Bocchino

Experiencia fantástica: Dr. Kim helped me with a bad cavity and is an all around solid human! Office staff and all staff present are great as well!

Experiencia fantástica: Aspen dental has been nothing but amazing. The assistants Emma and Sam helped make me feel comfortable and ease my anxiety. Dr Kim was very knowledgeable and gentle which is great. 10/10 experience and will be coming back.

Experiencia negativa: The office was dirty and gross. Dr. was super unpersonable.

Experiencia negativa: Dr Kim has been nothing but unprofessional and problematic all day today. He attempted to extract a tooth but failed to do so and sent me to Epping location to have it done by a MUCH more professional dentist. The dentist in Epping was great and she completed the extraction. She said Dr Kim would call me in a prescription for pain because it was an extensive surgery. Well he's refusing to do so saying that the doctor that completed the abstraction needs to be the one to send in the prescription. I'm sitting here at my pharmacy in extensive pain while they bicker and argue whose job it is to send the prescription. Don't walk but RUN away from Portsmouth location...‍

Experiencia fantástica: I had an amazing experience while having an extraction done by Dr. Kim and the dental hygienist (I forgot her name). You wouldn't normally equate a good experience with such a painful procedure but nonetheless Dr. Kim was very quick and efficient. Keeping in mind to minimize my pain before and after the procedure. I have also had multiple fillings completed by Dr. Lee and each time he made sure to listen to my feedback in order to insure they were done the outmost satisfaction. I have had the worst experience with my previous dentist; not only by their lack of quality but also being dismissed with concerns of pain or something not feeling right after a procedure. If you want a dentist that explains everything from beginning to end and their goal is for you to be pleased with whatever procedure they are performing on you. I would highly suggest you give them a call. They have great availability and also do Walk-In appointments if it's emergency. They also work around your budget and offer different financial options.

Experiencia fantástica: Chipped a tooth unfortunately and no dentist was willing to see me after calling 20+ places. I came into Aspen and Dr. Kim took care of me, I was in and out within an hour and a half and the procedure took no more than fifteen minutes.

Experiencia fantástica: What a terrific time I had here! It looked very nice, the staff were all excellent, and it was great how quickly they could schedule an appointment.

Experiencia fantástica: Dr Kim is great! Staff was very friendly!

Experiencia fantástica: Really enjoyed the experience! Cass the business manager was kind, competent and pleasant. All the staff I met that day were nice and seem to know their stuff

Experiencia fantástica: Every thing was done on time and with a professional approach. Dentist spent enough time with me and make clear observations and recommendations for my dental requirements. Specialists were appropriately called in to provide additional advice and support for the examination. Well done.

Experiencia negativa: Unethical company. Visited this location years ago. Their services were clearly covered by my dental insurance, as listed on the insurance website. They simply refused to send the insurance company the bill. I call them over and over again, wasting hours on the phone, and they repeatedly claimed they had sent it. I called the insurance company multiple times as well and nothing was ever received, so they were lying. After going through the same loop on this about three different times, I eventually gave up and paid the invalid bill. A hundred bucks is only worth so much time. Hard to tell whether it was intentional deceit or extreme incompetence, but in either case I'll be filing a complaint with the Better Business Bureau.

Experiencia positiva: All in all I was very pleased.I got right in made an appointment online.I knew the cost right away.And tomorrow, I get my temporary crown... Right here and you could have used another receptionist.Though I stood at the front desk for ten minutes before anyone even acknowledged, I was there... They all saw me and any one of them could have said hi, someone will be with you in just a moment... That was really weird.

Experiencia negativa: My appointment was at 12pm (noon) I was seen 45 mins after. Note no one came in after me and there was one person ahead of me. Was told they were going to send a prescription out. (Amoxcillion) Called to check in on prescription and the pharmacist had no record. Called Aspen and they said they would look into it. Got no pain relief. Just more pain with them poking inside my mouth. Asked if I can get something prescribed as well before my appointment because dentist makes me anxious and was pretty much ignored by that request.

Experiencia fantástica: I came in for my semiannual cleaning. Moina was very courteous and did a great job. I would highly recommend her to anyone.

Experiencia fantástica: The staff was so nice & helpful. The session was completed with a dental plan going forward. It was really well done

Experiencia negativa: DO NOT USE THIS DENTIST, THEY TRIED TO SCAM ME Very dissatisfied with my first visit. I recently moved to New Hampshire and switched providers to Aspen Dental for a day. I originally went in for a routine cleaning. When I went in for my visit, I was told I would have to reschedule for another day to get my routine cleaning and that all they could do was take X-rays and look at my teeth. After not having a cavity my entire life they told me I have two small cavities and that I would need those filled. After asking to see the cavities, they said they were too small to show up on the X-rays. They then tried to schedule another appointment with me to get my "cavities" filled. They told me I have to pay on the spot while I was there. On the bill they also added a charge for fluoride, which they never mentioned to me whatsoever. I decided not to pay because most standard practices you should be billed rather than paying upfront before the procedure. I then went back to collect my X-rays and speak to someone about my experience. Of course I end up speaking to the same woman who was trying to charge me on the spot. She was very defensive instead of accommodating. She told me that if I didn't want to pay the bill on the spot I didn't have to, but never gave me that option at the time they wanted me to pay. I also asked why they were charging me for fluoride when I never asked for it and no dentist had recommended it. Her excuse was that it was a recommendation and that if I didn't want it I could take it off the bill (never mentioned that either when it was time to pay). All I wanted was a routine cleaning that ended up turning into what seems to be a scam. From my own feeling it felt like they took my age into factor since I am young and tried to take advantage of me. I was hoping meeting with someone to discuss my dissatisfied visit would help, but that was not the case, it was "my fault" and again told me every reason why I was wrong (defensive). They lost a potential new client. I would not recommend this place to anybody. If I could this would be a 0 star review. DO BETTER!

Experiencia fantástica: The people at the Portsmouth location were SO HELPFUL AND SUCH NICE PEOPLE!!! I had a broken tooth that got infected around the area and they took care of me right away and I felt at ease with the people in the Portsmouth location. Definitely recommend them!

Experiencia fantástica: First time patient, Check in was almost effortless, the team was very efficient in addressing my specific issues and the office used state of the art equipment to set up a treatment and payment plan. The hygienist was quick and very friendly. I was very happy when leaving the office. Going back to complete my new crown in two weeks. Thank You!

Experiencia fantástica: First impression from just walking in, the office's energy feels calm and balanced and the set up is very nice from the lobby to the order of the rooms needed for certain care. Everyone's respectful and works efficiently, their testings are thorough to ensure the patient is getting the exact care needed, nothing more or less, they're honest and their pricings are fair, their scheduling works great for my work schedule, they're patient and detailed with direction, and they have multiple payment options for those without insurance. From what i could tell, they have a really good connection with their patients. The receptionist even remembered my name after just the first visit. It was definitely a great experience for me.

Experiencia negativa: I have a crown that fell out and they saw me quickly. HOWEVER, they did not have the right tool to put in place and they were going to order & call me. NEVER heard from them. I repeatedly called and tool was told it would be in the next day. Finally I gave up. I will find someone else. Dentist was nice follow up was terrible!

Experiencia fantástica: Everyone was very helpful, friendly, and efficient! I am very pleased with my experience at Aspen Dental.

Experiencia fantástica: Had a very good experience Adam was fantastic cleaning my teeth he was very patient with me and I appreciated that highly recommend Aspen Dental

Experiencia negativa: Told them I had insurance, and the office person said I did not, and would not until 12/1, and made me pay $700. three days later my non-existent insurnce paid them $400! Eight days after the extractios my face was swollen, so I called them. I was told the doctor was busy and would call me back, and if he didn't call me by 2PM I should call them. She didn't call so I called at 202PM and got a recording to call during normal business hours. The woman had to know they would be closed. I called the emergency number and was told the doctor would call me right back, which never happened. They obviously don't like cleaning up their own messes once they are paid.

Experiencia fantástica: I was a walk in for what it was an irritating gum with food particles. I was fortunate that it was not an infection. As a recent kidney transplant, my fear was put to rest. After the cleaning, my irritation started to settle down. The doctor and staff were all very concerned. They did a great job!

Experiencia fantástica: Aspen Dental has been nothing but great to me from the time I walk through they open that was about a 100° inside there building because they AC unit broke on them and they were doing there best to still conduct business to there best of there ability and did an awesome job besides everything that they had going against them, they made me feel comfortable as best as they could and professional as they could be, but the part that touched my heart and immediately made me feel like I was back home. Was when I've gotten sick and overheated they didn't leave my side and when they did they came every 5 to 6 seconds seems like to check up on me to the point they gave me popsicle, cold towel they place in the freezer to keep me cool and cold, cold water to help and a fan to help me get it through because I was a mess. They looked passed that and seen me the person who was in big need fighting to stay cool because I am a 53 year old woman who deals with menopause, diabetes, high blood pressure, high cholesterol and heart problems. I was grateful to have shared there love of what they have shown me and I would like to say to all of them that made my day and brought me out from feeling like I was going to pass out or die. I want to say thank you and need more people like you guys in Woodbury NH!!! Period!

Experiencia fantástica: Very friendly staff, very helpful, dentist was very understanding and patient with my anxiety. They were great to work with.

Experiencia fantástica: Jordan was very professional and thorough and Adam the hygienist was a bit rough but that’s what needed to be done. So I’m thankful. Doctor Kim was great too but probably thinks I’m a big baby. Sorry for that but truly mouth pain is the worst in my opinion!!! I WILL be back!!! Thank you all for a job well done

Experiencia negativa: I went there for a cleaning but never got it, they canceled my appointment and charge me 180 for radiography that never used them. I got Cigna which is really bad too. I read in other reviews this location always does radiography and mess up with the appointments. If you can go to other place better do.

Experiencia fantástica: It was a great teamwork. I was taken care for my loose tooth removal. As required even my cardiologist also was contacted. I am so happy with them. God bless the whole team as being so helpful to me

Experiencia fantástica: I am on vacation and a crown fell out. Aspen dental was able to see me right away and accepted my out of State insurance. All employees were extremely helpful and friendly. Crown was fixed and I was assured that if I had any further issues they would be able to help me out!

Experiencia negativa: This is dialogue I had yesterday with the woman at the Aspen Dental Desk: Woman: you have a past due balance of $115 for a dental cleaning. Do you still have the Federal Employee insurance? Me: Yea. Shouldn’t it be covered by insurance? Woman: It should. I will submit a claim to our claims department. Me: okay. Woman: that means we can’t see you today. Me: oh really? Woman: just kidding. Me: oh I believed you. I wouldn’t be surprised. Woman: really, are we horrible people? Me: I’m not impressed. Woman: savage. Woman: im sorry for that. They will be right out. Bad joke. On top of this strange conversation, the dental hygienist was very aggressive and I have never had mouth pain like that from a cleaning before. After my appointment they told me they aren’t scheduling people until one month before their appointment because they can’t keep their employees. This is the Portsmouth/Newington Aspen Dental Location.

Experiencia fantástica: I had an infected tooth. It had to come out. The staff were all super nice and treated me very well and hour later I was home resting comfortably. Thank you thank you. What a relief

Experiencia negativa: I went in with pretty severe pain in one tooth which was causing swelling. After taking a couple dozen x-rays and tapping the infected tooth with a metal instrument and asking me if it hurts, they present me with an estimate for a complete overhaul of everything they could find that might be a concern someday, and the estimate is almost $14,000. Then they tell me if I want just an extraction of the infected tooth, that they couldn't do it until the next day but that I would have to pay for it today. I went there because their website says "find relief now by scheduling a same day emergency dentist appointment". Which is what I thought I was doing when I booked the appointment first thing that morning. The only relief they offered me was financing on the $14,000 worth of dentistry. No thought of antibiotics for the increasing swelling and only ibuprofen for the pain, so yeah, ADVIL. I left there still in severe pain and in search of another dentist. I would recommend trying all other options before dealing with Aspen Dental. I hope you appreciate my feedback and assume you are sorry my experience didn't live up to my expectations, Aspen, if would you just pass my concerns on to customer service then you actually would improve my smile. 1 star because 0 stars is not an option.

Experiencia fantástica: Had a great visit Stephanie was really great. She made me feel comfortable. I got my dentures in 1 day been coming here for years. Wouldn't go anyplace else.

Experiencia fantástica: I was very happy with my visit to Aspen. Great attention to my concerns. Staff and doctor was great. Thanks.

Experiencia fantástica: All of the staff was friendly and fun to work with. We were able to joke and chat through my visit which made it very comfortable

Experiencia negativa: 330 appt, got in at 3:33, let them know I chipped a tooth. Sat for 1.5 hrs all for the doctor to come in, say I need to floss more & hold a mirror to my teeth for no more than 30 seconds. Then they asked me for a follow up. If I could give it 0 stars I would. Never write reviews or anything, this was just so bad I had to share. Absolutely nothing done for my chipped tooth, nothing.

Experiencia fantástica: The dentist, hygienist and staff were each very kind, knowledgeable and helpful. They explained the results of my visit in a way that was easy to understand and they afforded me the time to consider my options and the associated costs. They were also very accommodating when it came time to absorb my serious sense of humor

Experiencia negativa: *Updated”!!!! I must say that I had high hopes for this practice after my initial appointment with the plan they came up with and how thorough they all were. The plan was to extract my remaining teeth and get implants. My first visit I had 7 teeth removed (so I thought) a short time after my visit when everything started to heal I had significant pain so I went back in to have everything checked and was told some of the extractions were rough but I’m healing perfectly. Two weeks later still had severe pain so I went to another dentist for a second opinion and he told me that the entire root system was left in on one of the teeth and that it also looked as though they had attempted another tooth to the point of it being crooked but must’ve decided against that one because it is also still in there. I went back in to explain this to them and was told I would be getting some free work done starting with the root that was left in along with some other extractions and some bone graphing for my troubles. I went in for one of the teeth a week later and received a bill recently. I used Aspen in Seabrook for an extraction before and the surgeon was amazing and got it done in less than 2 minutes so I am pretty sure I will be getting the rest of my work done there. *Update* I have since been called back to Aspen in Portsmouth, the general practitioner told me to come in and get the tooth that he left in looked at and when I did he apologized and made me and appointment with the oral surgeon, however when I showed up it was the same dentist. I asked him if he was confident that he could extract the tooth this time and he said oh absolutely I think we can get it. A month later I had some more pain and went back in to have some other teeth removed (by a different dentist at Aspen) only to find out that the original dentist lied again and the tooth was STILL in there!! I believe that he knew and said nothing because the entire root is still in there. I have reported it and still nothing has been done about it. The dentist that did this work shoidk not be allowed to work on people he’s either doing it intentionally or he’s not competent. How as a dentist do you not see that NONE of the root came out?? But yet he told me he got it.. and, one other update. My mother over last summer went here for some extractions amd was recently having some pain so she went to another dentist entirely to find that two of the four extractions he had left the root. Something needs to be done before he seriously hurts someone so I will be reporting this to the OPLC

Experiencia fantástica: Amazing, thoughtful and compassionate staff, will work with anyone financially, emergency services on the spot and same day. Visiting Aspen after two bad experiences elsewhere will not go anywhere else. Thank you Aspen Dental.

Experiencia fantástica: Every single human at Aspen Dental in Portsmouth was fantastic to me. They tood a scary situation for me and made me feel like everythign was alright!!! I can't wait to get my teeth all fixed!

Experiencia negativa: Would be 0 stars if possible. Had a filling done. Fell out within a month. Had to go through another set of X-rays and filling. That one fell out weeks later. Worst, they charged for each replacement filling despite acknowledging their own incompetence. In summary, incompetent dentists and shady business practices.

Experiencia fantástica: Staff was friendly, there was little in the way of delays, and all questions asked were answered with both honesty and assurance. A few action plans for further treatment and cleanings were conducted, leaving the overall experience very smooth and helpful

Experiencia fantástica: I got a same day appointment for a super bad toothache and turned out I had to get a tooth pulled, they were able to fit me in 30ish minutes later and take care of my tooth! Such friendly and nice staff as well!!

Experiencia negativa: There is no way to put this lightly with this facility. I don't know if it was a year ago, or even two years ago. When Aspen updated their software, my information has been mixed or combined with my ex wife's information. My ex wife and I have different addresses and numbers. We have different insurances. After this "update" my ex wife was getting my appointment reminders via phone. My ex wife and I haven't spoken in years. Nor do we want to speak to one another. There has been at least three occurrences, all continuous of my ex wife getting my reminders and they even called her to remind me of my appointment. We've been divorced for almost 10 years. Ok, so let's fast forward. After being told repeatedly that their managers are on it and will fix it. That our account needs to be separated, my son informed me today that my ex wife got mail for me from Aspen. So if you think your medical information is safe with this organization, it's not. I'm pretty sure they have violated HIPAA laws at this point.

Experiencia fantástica: I had an excellent experience at Aspen dental in Portsmouth. The entire team was excellent! I would highly recommend.

Experiencia fantástica: Staff were AMAZING and so compassionate to my pain. I have no dental insurance so my treatment costs will be over 14,000. Infection so bad tooth needs to be removed,and next a root canal etc. Besides price service was great so far.

Experiencia positiva: Prompt attention to my scheduled appointment. Dental hygienist kept me informed. My appooint ran about 15 minuites behinf schedule.

Experiencia fantástica: Having major dental anexity wasn’t sure about keeping my appointment. Glad I did from the girls at the front office to the dentist them selves put me at ease. I can’t wait to see the final results of my new smile.

Experiencia fantástica: Very professional, I had to have a bunch of teeth extracted & they did it very quickly with IV sedation & they did such a great job it was almost painless afterward & I thought I’d be in extreme pain & I wasn’t at all! Would highly recommend Aspen Dental, Portsmouth NH & Dr Lee & Dr Park to anyone! Excellent bedside manner as well! They exceeded my expectations! My teeth look beautiful now!

Experiencia fantástica: The staff were very friendly and helpful. In addition, the dental assistant was very nice and did a great job explaining the procedure in a way that was easy to understand. Thank you

Experiencia negativa: JUST AN FYI: They still bill you the full cost of service upfront weeks before your wisdom tooth surgery despite having insurance. I mean, why not just bill the insurance first? Why do you need $900-$3000 from me upfront when i'm insured? Saying the insurance will reimburse me whatever is covered by them. Sketchy to me.

Experiencia fantástica: A few nights ago, my son gave me a gummy snack, which unfortunately ripped the gold cap off one of my molars. Having recently moved to town, I hadn’t yet established regular dental care. In my search for help, Aspen Dental stood out as one of the few places still open. I called them, explained my situation, and hoped they could see me within the next 48-72 hours. To my surprise, they got me in at 8 AM the very next morning! The staff was incredible—cheerful, professional, and efficient. The clinic itself was spotless and organized. During my visit, they fitted me for a permanent replacement and provided a very comfortable temporary cap to hold me over. I’ll be returning before the new year to have the permanent cap installed, and I couldn’t be more grateful for their timely and excellent care. Thank you, Aspen Dental, for turning what could have been a stressful experience into a smooth and positive one!

Experiencia negativa: While all the staff were super nice, I was told I needed 8 fillings. I got 3 done but got sussed out so consulted an office closer to me. The office I went to for a second opinion told me that they saw no issues with my teeth (this office has been established for 40 years and rated best on the seacoast for the last 7). I would recommend going somewhere for a second opinion if you choose to still go to Aspen.

Experiencia fantástica: I have had a fear of the dentist for years and have put off work needing to be done because of it. The entire staff at Aspen is always welcoming, warm and extremely friendly.

Experiencia fantástica: A great visit to the dentist. Very professional, with a nice touch of warm and welcoming. The care was spot on, very competent. Happy my teeth are in such good care. Highly recommended!

Experiencia fantástica: I could hold the Guiness World Record for the biggest 65 year old baby in a dentist chair (few bad experiences in the past ). I was sooo nervous having to go for a molar to be extracted, Ends up I was a big baby for nothing. Dr “G” is both kind and attentive, just what you need in someone working in your mouth with sharp objects ! He even did great with the Novocain shots. That bad ol back molar got pulled out efficiently and literally pain free, just as promised . I have found my dentist !

Experiencia negativa: Not a good feeling coming in here without insurance. If you so much as flinch at how expensive treatment is they're nervous you won't pay and immediately start trying to take deposits in advance for work they haven't even done yet just to be willing to get you on the schedule. Not coming back here.

Experiencia negativa: I really wish i could give a negative star but unfortunately i cant. I will never be using the aspen dental office again. All I have ever used was aspen dental but this was the first time I got a tooth pulled at this location and it was the worst experience I have ever had. Everyone there was kind but unfortunately the bad I went through outweighs the good so I cannot continue to go here. I got a tooth pulled Monday October 28th and it was a tough one. The oral surgeon got the tooth out and put some kind of medication in the hole along with a collagen plug which I have never had before so I had no clue what it was, I also didn't know anything of this was going on at first and was never told why it was being out in there and what it does. (I now know the reasoning because of another oral surgeon i had to go to after). I started having pain and a little swelling that night which would be normal but I woke up with the left side of my face completely swollen and in so much pain and was told it's normal. I took tylenol and ibuprofen on and off every 3 hours with no relief, then Wednesday morning it was even more swollen and painful and was eaking me up throughout the night. I called that morning to try snd get im but they told me they couldn't get me in until later the next day. I had to call multiple times to get them to move it up to the morning and was told that when I came in they would do xrays and have the Dr take a look. We'll I should up that next morning before my time and never got the xray, I sat there for an hour before the dentist came back to look at me and told me that my face was a little bit swollen(no it was huge) and then proceeded to look into my mouth for literally 2 seconds and said yeah its just a little red so I'm going to give you some antibiotics and asked what mt pharmacy was and said it should be ready in about an hour, then ignored my other concerns about not being able to open my jaw. After that I went back to work and to bring my son to school and about 2 hours after I had seen the dentist I went to get my meds and the pharmacy didn't have them. I called the dentist and they said they didn't have anything on file for a pharmacy even after I told the dentist.(so they had no plan on sending my meds over because they didn't have a pharmacy for me and didn't even try to call me and ask for the information again). Eventually I got the meds. Then Friday morning I woke up even worse so I ended up going to the ER where they actually did imaging and found out that I had an abscess that needed to be cut open and drained. If the dentist would have done the imaging like I was told they would it would have been caught and could have been taken care of, but instead he looked for 2 seconds and just gave me some antibiotics that obviously wasn't going to take care of it. I have never in my life felt so pushed aside, thank God I decided to just go to the ER and that the oral surgeon at there knew what he was doing or it could have been a lot worse. This experience was absolutely ridiculous and I really hope no one else has to go through something like this.

Experiencia negativa: This is by far one of the worst experiences I have ever had. I felt more mistreated at this location than I’ve felt anywhere in recent memory. This review will be lengthy but I think it’s important to put all the details in hope that they will address this issue properly. It all started at the end my first cleaning visit which went pretty well, and got my next appointment scheduled. The day of the appointment, I left work early showed up and I was told that my appointment was canceled. I asked Why?? Because we couldn’t reach you to confirm that you were coming when no one ever told me my appointment would be canceled if it isn’t confirmed before hand. Had I knew would have called to confirm it my self. Apparently the info in my account was of a completely different person with different names phone number and address witch really wierd. Nonetheless, I toke another appointment then couple days later they called and left me a voicemail saying there’s a last minute opening if I could come in. Literally 10 minutes later I call back after I made arrangements and I was told in a very rude way that the spot was filled and you have wait for your original appointment. Day of my appointment left work early again, showed up receptionist there eating her chips said I’ll let them know you’re here. Almost half hour later I was check in got on the seat about to begin the hygienist found out that the doctor have decided to leave even though he/she knew that they had a patient. As a result she couldn’t put me under general anesthetic without a doctor present. Ones again I wasn’t going to have anything done. The hygienist felt very bad of the unfair treatment I received and yet I was very cool and calm about it. However I told her that I probably wasn’t coming back. To make things right, she decided to push couple her appointments to get me in sooner. She went and confirmed that with the manager and came back with a good news that appointment was confirmed. Ones again 2 hours before the appointment I received a phone call from office manager notifying me that my hygienist when home sick day prior and wasn’t able come in. We have reschedule yet again. I was willing to because I felt like the hygienist Chantel was very nice and she did a very good job on the first round of cleaning and I wanted her to do the other side. To my surprise, when I checked in they put me with another hygienist who did a horrible job and was very aggressive and rude to me at times. But my biggest surprise was the hygienist that did my last procedure was right there working with another patient. And put the nail in the coffin, they just call me to ones again reschedule my revaluation appointment because all their doctors had to be on a class that day. And that was it for me. I am not one to write reviews let alone long negative ones. But I felt so mistreated that I feel the need writ this review. Because i do not want anyone to go through what I went through just to get their teeth clean. Not to mention my bill was so outrageous that my HR department thought it was a ripoff because they never run them their numbers through my assurance and I shouldn’t go there. But I decided to go to them because they are close by and had openings, but I wish I had listened.

Experiencia negativa: My first appointment with Aspen Dental was on october 11 th, after I had called my dental insurance company Humana to find an approved insurance office to get some dental care. During the call that i made the day before for the appointment, I told them that i was on a tight budget with limited income and that i have only $1000 for 2024 and another $1000 for the next calendar year in 2025. This is because I DO need a lot of dental work for crowns and 1 new tooth that needs a post and a new crown. Because of this, I need to do the basics first. Stabilize my teeth, deep cleaning, fix 1 cavity and get my teeth stabilized and in working condition. Because we clearly talked about this the day before, That i only wanted the very basics for the insurance that i do have, that’s what needs to be done first. And that is what I was expecting on my first visit, it is not what i got… The staff was great, I got a series of x-rays and examined by the doctor. They did an excellent job during this my first intake appointment. An Excellent job so far. The doctor got the information that they needed and they told me to wait and they were getting my care plan ready. The problem that I have is, the care plan that they came up with was for fixing all of my teeth and all of the work that needed to be done which i specifically told them the day before that i cannot possibly afford. The costs of my out of pocket expenses were $6740.00 out of pocket. And the only way that i can get treatment there is buy the whole package from Aspen or get nothing. Clearly this was discussed the day before. Leaving me at exactly the same place before i had the appointment with is not a good place at all. Still in need of a deep cleaning and getting the basic dental care done. Right back where i started with no viable care given. I wasted my time and money, i did get a full series of x-rays and nothing else… What that does for me as a patient, is gives me the full understanding that i cannot afford to get all of my dental needs done and Aspen won’t do the basic things first and won’t do anything except the whole thing meaning I can’t get any care from them. So essentially the products and services that are offered are not attainable because they won’t do the basics first. So it is just another sales pitch for dental care. This is especially disappointing to me because being 69 years old on a fixed income that my mouth rots until i can get the very basic things covered first and that truly is a sad thing…. There is NOTHING about this that could be considered a BEST care practice. It is a practice that hurts the poor….I hope this helps. sincerely Rick Morrill thanks for the first visit Aspen Dental

Experiencia positiva: The office staff is amazing! The dentist was also very nice and focused on my issues right away. I do have to say that I was greeted by a dental assistant at 8:30 a.m. to execute the x-ray so perhaps it was a bit early but there was not a smile in her voice. She set up the X-rays for me and it was very uncomfortable. When I mentioned the discomfort she said, "They are uncomfortable." I will return to this practice but will not allow her to assist me in the future.

Experiencia fantástica: The staff was friendly, Dr G. quickly and painlessly removed 3 teeth for me i will definitely be going back to finish the others

Experiencia fantástica: Absolutely wonderful experience. Cass was great. She was able to get me in that day and now I am well on my way to regaining my smile. Thank you to everyone involved.

Experiencia negativa: Submitted a form about needing a tooth extracted and went through a phone call explaining what’s going on (to which they said it’s all good) they were the only people open next day and I was in a lot of pain. My dentist said he’d remove it himself Monday and he’s seen the whole situation already, so I know it can be extracted, yet they wouldn’t extract it bc of a wisdom tooth, even though my own dentist will extract it (now next week). Sent me home with some strong Advil (thanks?) and an antibiotic. The cost of all this was probably more than seeing an oral surgeon.

Experiencia fantástica: I’m visiting Maine from Michigan. I had a broken tooth when I got here. I irritated it and needed a dentist. I called Aspen they took me right away at the Portsmouth NH office. The staff was so nice and Dr G was great. He extracted my tooth and I didn’t feel a thing. Thank you so much for your excellent service.

Experiencia negativa: Aspen on Woodbury Ave. The worst dental experience I have ever had. Had a cavity filled followed by intense pain. When I went back in to get checked out, their own dentist said their team had probably “dropped acid or accidentally shaved my gum” when filling my cavity. I then waited over a month for my cleaning appointment and when I went in they claimed the “automated system sent me the wrong time” and I wouldn’t be able to get the full cleaning done. The staff had zero remorse, and tried to gaslight me and insinuate it was my fault because even though the email reminder was wrong, they “probably wrote it down on paper for me correctly”. Said they deal with these mis-scheduling issues all the time - so makes sense why they couldn’t care less! Go somewhere where the staff actually cares. I requested a refund and will not be back!

Experiencia positiva: Staff is friendly & professional. Some very knowledgeable . Paid my total balance just under $600 off, after Insurance paid rest. Now Office says I owe $300+ after an Appt today. Sounds like I'm being over charged, and shouldn't be as I paid all past amount due off, few months ago. Something is screwy with this Company.

Experiencia positiva: I came into the office as an emergency patient. I came out as a regular patient. The entire staff was friendly and knowledgeable. I felt like they really cared about my oral health. The office was extremely busy so I had to wait almost an hour to check out. I was constantly checked on and kept informed regarding wait time. Like most places these days they are short staffed. I am giving the practice a 4.5 rating. If not for being short staffed and the long wait I would have given them a 5 star rating.

Experiencia negativa: They lost most of there staff this year. Was told I’d get a call back from a March appointment they had to cancel because they didn’t have a hygienist. It’s August and I called them today to see what could be done and they said it’s going to be another 2 and a half months before I can get in, so they’re obviously seeing patients and just never called me back to reschedule the appointment they had to cancel. They also were charging my insurance for continued coverage on a set of braces I never had. There’s a lot of weird stuff happening there which is why I assume the staff turned over.

Experiencia fantástica: Had to schedule A last Minute appt for a broken tooth. I am from out of town and the Portsmouth NH office went above and beyond to assist me. Everything from Scheduling, in processing, listening to my concerns and diagnosing the issue was extremely professional and caring. Nicole, Cassandra, Kate and Dr Kim were all great. Would recommend this locations without hesitation

Experiencia fantástica: Dr. Kim was amazing and his assistant Nicole was so friendly and welcoming. Both made me feel comfortable and at ease.