HJ Ludington DDS

Experiencia fantástica: Dr Ludington and his team are the best, so friendly and professional and Dr. Ludington is awesome as well. He keeps you so well informed 5 stars all the way

Experiencia fantástica: Short visit for scans only to check bone growth. Jennifer was very helpful with explanations and what comes next.

Experiencia fantástica: Such an amazing place with the most amazing staff! Got me in same day and I knew I was in great hands as soon as I walked in. The care they give me from beginning to end is just beyond the best care I’ve ever had. I look forward to my next appointment!

Experiencia fantástica: The care I received was excellent and I wouldn’t hesitate to recommend Dr Ludington. Everyone at the office was very kind and caring taking time to answer any question I had to make me feel more comfortable during a very uncomfortable time. Thank you

Experiencia fantástica: The people were very professional, answering questions I had clearly, without too much jargon. They helped me with next steps and were helpful in calming my worries.

Experiencia negativa: Dr. Ludington misdiagnosed my tooth, which resulted in two root canals. DO NOT GO HERE! Read the other negative reviews—what they are saying is 100% accurate. He is rude, condescending, and rushes appointments without any conclusive evidence to get patients in and out as quickly as possible so he can move on to the next one. My primary dentist referred me to Dr. Ludington for a same-day procedure and warned me, "He's grumpy." I was grateful that he could get me in and thought maybe they were exaggerating. They weren't. Dr. Ludington was abrasive and dismissive. The staff seemed miserable (except for the billing lady) and lacked empathy, personality, or enthusiasm—not helpful when you're already anxious about being there. I had an appointment at 11:00 a.m. to evaluate tooth #14, but the cold test was inconclusive, and I was sent home to let the ibuprofen I had taken earlier wear off. I returned at 3:30 p.m. and told Dr. Ludington that I did not think tooth #14 was the problem and believed it was tooth #15, as that tooth had caused me issues in the past. He performed the cold test again, and the results were once again inconclusive. There were varying responses between teeth #14 and #15, and I explained that the test did not cause pain—it simply felt cold. Between visits, I had done some research on root canals and asked about getting a CBCT scan. Dr. Ludington responded that "X-rays are the worst diagnostic tool" and suggested I might need two root canals. That didn't sound right to me, but he was the specialist, so I trusted his judgment. Fast forward: he performed a root canal on tooth #14, and a week later I was still in just as much pain. I returned for treatment on tooth #15—the tooth I had originally suspected—and it was found to be full of infection. It began draining as soon as it was drilled. I then had to take antibiotics for the following week to treat the infection. The key point is this: had proper diagnostic measures been taken and a CBCT scan performed, the infection in tooth #15 likely would have been identified before any work was done on tooth #14. In summary, Dr. Ludington rushed my initial appointment and misdiagnosed a tooth that was otherwise healthy. As a result, I underwent two root canals, endured weeks of pain, and ultimately needed crowns on both teeth. In total, I spent over $7,000 throughout this ordeal. To make matters worse, the infected tooth that was eventually treated appears to be failing, as I have experienced a persistent ache since the procedure. Save yourself the time, money, and pain, and go elsewhere. Based on my experience, you are unlikely to receive the level of care and attention you deserve and may find yourself dealing with the same frustration and regret that I have.

Experiencia fantástica: I went in with an abscess tooth and in great pain. Dr. Ludington quickly assessed my condition and proceeded to open the tooth and drain it . Both he and his assistant, Madison, were professional, courteous and extremely efficient.

Experiencia fantástica: Dr. Ludington and his staff are the Crème de la crème when it comes to service and professionalism.

Experiencia fantástica: Dr. Ludington was fantastic. Another dentist told me I needed a root canal and Dr Ludington looked at my xray and said I definitely did not need one and my tooth was fine. He could have just done a root canal I would never have known but he was very honest and I highly recommend this Doctor. The staff was also very friendly and helpful this is a great dental office.

Experiencia fantástica: My experience with Dr. Ludington and his staff are all positive. They are very professional and I appreciate how they always explain what to expect in the process. I have had implants reject and they have had to redo bone grafts, scans, etc. at their expense.

Experiencia fantástica: I was impressed by how quickly Dr Ludington could see me. And he fixed my troublesome tooth pretty painlessly.

Experiencia fantástica: Dr. Was frank about whether or not to save the tooth. He was expedient in getting the tooth removal done. He was careful that I was sufficiently “numbed up” before proceeding. Couldn’t ask for more under the circumstances. Staff was all wonderful,

Experiencia fantástica: Excellent practice. I have had 3 implants a 2 root canals over the years. The staff is very helpful and prompt with billing questions and appointments. Dr. Luddington is very skilled and can diagnose issues that normal dentists can not handle.

Experiencia fantástica: After the 4 needle pokes, it was a piece of cake! No pain during the extraction or bone graft and, surprisingly, little pain or discomfort after the numbing cleared. No pain meds necessary post procedure. Eating is slower, but not a problem. All dental visits should be so easy! Ruth Moore

Experiencia fantástica: Wonderful place with an amazing staff. Very professional and knowledgeable and they did great work. Highly recommend.

Experiencia fantástica: Staff was very friendly and efficient

Experiencia fantástica: Great experience. Dr Ludington is great, and his staff are awesome. Love them all

Experiencia fantástica: I couldn’t be more pleased with my experience! The staff is professional, courteous, knowledgeable and friendly. Dr Ludington put me at ease with his explanations and his experience. Highly recommend!

Experiencia fantástica: Dr. Ludington is truly an expert in his field and his staff is very courteous, kind, and professional.

Experiencia fantástica: I would highly recommend Dr. Ludington to anyone. I had a difficult tooth to remove but he persevered with his staff and got the job done. They are all professional people who are caring and kind.

Experiencia fantástica: Very efficient and professional. Not something I was looking forward to but it was seamless!

Experiencia negativa: I visited Dr. Luddington’s office for root canal treatment and had a very positive experience with Dr. Luddington and the clinical staff. They were professional, helpful, and resolved my issue. Unfortunately, my experience with the billing process was the opposite, and patients should be aware of how it’s handled. Earlier this year, I made a partial payment during a visit and clearly communicated that I was working on paying the remainder. My plan was always to pay the balance on 4/17/26. Despite this, my account was sent to collections the same week I intended to pay — I began receiving collection calls on 4/14. I never received a single phone call or email from the office itself before this happened. Throughout the year, I received only two billing notices: one older notice and one that arrived just about a week ago. These were the only communications I received from the office. Had they reached out even once by phone or email, they would have known I was planning to pay this week. When I went in on 4/17 to pay the balance in full, I learned that an additional $100+ fee had been added due to the involvement of a collection agency. This was frustrating and felt unnecessary given that I had already communicated my intent to pay. Later that same day, I received a mailed notice stating that there had been “repeated calls” and “no attempt to pay.” This does not reflect my experience. I made a partial payment earlier this year, and I did not receive any calls from the office prior to the account being sent to collections. Dr. Luddington provides excellent clinical care, but based on my experience, I strongly recommend that patients be cautious and proactive when dealing with the billing department. Communication was limited, timelines were not handled reasonably, and the written statements I received did not match the actual efforts I made to pay my balance.

Experiencia negativa: Dr Luddington was extremy rude to both his assistant and myself. Furthermore, he did not send my refferral to my dentist or bill ne in a timely manner. He did provide reffral info after multiple calls from my dentist. He then billed me months later and sent bill to breditor within two weeks of bill. He is birderline senile and most of his staff seems unable to do their job!

Experiencia negativa: I had an extremely disappointing and uncomfortable experience with New England Endodontics and Implantology, and I would strongly caution others before seeking care here. To start, when I scheduled my appointment—based on a direct referral from my dentist—the office never asked for my insurance information. Given the referral, I reasonably assumed they were in-network with United Concordia (Tricare Dental for dependents). While I acknowledge I could have double-checked, this lack of basic intake and transparency set the tone for what followed. During that initial interaction, the receptionist also made it very clear—rudely—that I would “definitely need childcare,” while visibly eyeing my three children with what felt like disdain. It was unnecessary and unprofessional. Five days later, I arrived for what I believed was my scheduled root canal, only to be told it was merely an evaluation. This was never clearly communicated. Again—poor communication and lack of patient education. I will say that the assistant, Liz, was kind and did her best to make me comfortable during the initial intake and x-rays. Unfortunately, that was the only positive part of the visit. When Dr. H.J. Ludington came in, the interaction quickly became uncomfortable and inappropriate. He made odd, pointed “jokes” about me having three children (“must be something in the tap water”) and then escalated to a comment about me “really liking the uniform,” which was completely out of line. I laughed awkwardly in the moment, but the comments were unprofessional and unwelcome. He then recommended I take Valium prior to the procedure—one dose at home and another upon arrival—for anxiety. When I explained that I am currently breastfeeding, he dismissed my concern and incorrectly stated that Valium has a short half-life and would not affect my baby. He added that I could “pump and dump” if I felt the need. This directly contradicts established medical guidance. According to the NIH, diazepam (Valium) and its metabolites accumulate in breastfed infants and have long half-lives, making timing feeds ineffective in reducing exposure. Being given inaccurate and dismissive medical advice in this context was deeply concerning. To make matters worse, his explanation of the procedure itself felt condescending—oversimplified to the point of being patronizing. Finally, after the evaluation, I was sent to scheduling and informed—for the first time—that the procedure would be out-of-network, costing $1,706, with over $600 due upfront. This critical financial information was never disclosed prior to the appointment. Patients should not have to discover major financial obligations after the fact due to an office’s failure to perform basic intake. I canceled the procedure immediately. Unfortunately, I am still left paying over $200 for an “evaluation” that consisted of poor communication, inappropriate behavior, and questionable medical advice. Between the lack of transparency, poor communication, inappropriate comments, and questionable medical guidance, I left feeling frustrated, disrespected, and frankly disgusted. I would not recommend this office to anyone. I will be reporting this experience to Tricare and strongly encourage others to look elsewhere for care.

Experiencia fantástica: Thorough exam , explained everything so I could make a truly informed decision. I was in a stressful situation already in addition to determining I will need to lose my tooth, his true compassion was heartwarming.

Experiencia fantástica: Just went through the process of the pepping for the implant, placing the implant, monitorijg and completion. Through out the process follow Dr, Ludungton and his folks were thourough and provessional. Great experience all the way through.

Experiencia fantástica: Dr is great. Staff is awesome. Right on time too! Very caring as well.

Experiencia fantástica: Very friendly office with extreme attention to detail. Lots of smiles from employees who seem to enjoy working there. I enjoy going there.

Experiencia fantástica: Very professional atmosphere. Staff is friendly and inviting. Dr. Luddington made root canal experience painless. The doctor explained procedure throughout

Experiencia fantástica: Quick scheduling, professional staff and efficient service.

Experiencia fantástica: MY VISIT TODAY WENT VERY WELL. THE WHOLE STAFF IS VERY PATIENT ORIENTATED.

Experiencia fantástica: Very professional with solid plan for recovery. Highly recommend them.

Experiencia fantástica: Dr is focused and professional- definitely will have you feeling comfortable

Experiencia fantástica: The best of care. Excellent!! Thank you

Experiencia negativa: Dr ludington shoved a nurses hands out of my mouth in the middle of a procedure because she was apparently blocking his mirror. She seemed startled and I certainly was since it all happened in my mouth. Lucky I wasn’t cut. Stay away. I’d hate to work there if that’s how he treats nurses in front of patients. (Only posting this after the second text urging me to leave a review….)

Experiencia fantástica: Dr. Ludington is the best around. He cares for my entire family.

Experiencia positiva: Just had my stitches removed and it was short and easy - had to wait 15 minutes in the chair but once the Doc arrived, we were out in 5 minutes .A little short with instructions after but nurses always willing to answer any questions

Experiencia fantástica: I had a good experience with Dr. Ludington and his staff. My well respected dentist highly recommends Dr. Ludington, and I agree!

Experiencia positiva: Everyone was so welcoming and kind. They made sure I left educated and aware of the process. I do appreciate the care they gave to me and my case.

Experiencia fantástica: Prompt, efficient and professional. Always have great results.

Experiencia fantástica: Doctor Ludington is a true professional. He is extremely focused on his work and gets you on your way pain free. He is very respectful to both his patients and his staff. The staff was quick and to the point with all information as to what the procedure involved. They were open to questions. Doctor Ludington thanked his staff for their assistance throughout the procedure.

Experiencia fantástica: Deeply appreciative of the kindness, and professionalism shown to me by everyone at this excellent dental office. Dr. Ludington is well informed, experienced, and highly trained. He is one of the best in the business. ⭐️⭐️⭐️⭐️⭐️+

Experiencia fantástica: I had a great experience with Dr. Ludington. He is clearly very skilled and knowledgeable in endodontics. What I appreciated most was how straightforward he was, explaining the care plan clearly, and the reasons behind treatment recommendations. The procedure itself was surprisingly pain-free in spite of a serious infection, and the pricing felt very reasonable for the level of care I received. Professional, efficient, and genuinely patient-focused. I wouldn't hesitate to return or recommend him to anyone needing root canal treatment.

Experiencia fantástica: Very pleased with the way I was treated. It could not have been better. It was my first experience with Dr Ludington and his staff and it was definitely a good one. My husband told as he has been to Dr Ludington several times that you will like him. Thank you very much. Lydia W

Experiencia fantástica: I can’t say enough good things about this place! Every staff member from the front desk, hygienists, Dr Luddington, billing team were not only extremely kind but so helpful and professional. I am so glad I found this practice, and my procedure went so smoothly I wish I could have them as my regular dentists!

Experiencia fantástica: I was able to get an appointment 2 days after referral from my dentist! Wow, very fast. The Doc and staff were very efficient and made me feel very comfortable while doing my root canal.

Experiencia fantástica: My root canal procedure with Dr. Ludington was exceptional. He was kind, understanding, empathetic, and an expert in his field. I was terrified of being in pain and am notoriously difficult to numb. I had no pain at all and recovery has been easy. I’m grateful to have had such a positive experience.

Experiencia fantástica: Got me in the same day had a super fast procedure. Super awesome people that work there.

Experiencia fantástica: Although no one looks forward to a root canal or implant, when the care is by friendly, highly professional staff, the experience is much better than expected. Highly recommended.

Experiencia fantástica: Was nervous going in, the staff was very pleasant and helpful, a nice experience. I hope my teeth stay healthy but if need be will go here again.

Experiencia fantástica: Was able to schedule an appointment for a root canal on very short notice, which was all done in the same day. Very impressed and was happy I chose them!

Experiencia fantástica: All the people working there including Dr. Ludington and the assistant working with him were very friendly and professional. The waiting room and entire area where they operated from was very clean and organized. I appreciate that they took great care in making sure I was comfortable and the surgery was quite painless. I'm healing well and am glad to recommend him to anyone who needs to have an oral surgeon for any reason.

Experiencia fantástica: Speedy appointment for tooth pain. I don’t know how he does it. But Dr. Ludington and his fine staff almost make root canal a pleasurable experience!

Experiencia fantástica: Awesome crew- they all make a very dreaded procedure easy calm and answer all questions!

Experiencia fantástica: Well oiled machine. I had just sat down in the waiting room and they called my name. From there I was greeted by the friendly staff and Doctors. I had x-rays and I was still out in 30 minutes!

Experiencia fantástica: Doctor and staff explain things thoroughly, and are friendly and professional. Short wait times and accommodating scheduling.

Experiencia fantástica: My experience at New England Endodontics has always been great! From the greeting I get when I come in the door till when I leave! Everybody is friendly and professional. I never wait very long before I get in for my appointment. Dr. Luddington is great, friendly and takes you through what ever is going to be done during your appointment. All the assistants are friendly and informative. I’ve only had a great experience when I’ve been there. I would highly recommend them!

Experiencia fantástica: I am very happy with my experience. Dr. Ludington and his team were fantastic. I would highly recommend them and would definitely return if needed in the future. I really felt like I was in great hands. Thank you so much.

Experiencia fantástica: Probably the most solid dental experience you can have. Everyone is cool. I would recommend. Nice work. Bravo. Thank you.

Experiencia fantástica: My experience at Dr. Ludington’s practice was extremely positive. He is an experienced practitioner who is very skillful, precise, respectful, and diligent in his treatment to patients. I also found his staff to be very helpful, supportive, and caring.

Experiencia fantástica: I have gone to Dr Ludington a few times and he does a wonderful job on my root canal, and he does just take your money. He makes sure that you need the work done first. He also is compassion to the patient too

Experiencia fantástica: I know most people don’t like or want to go to the dentist, but this dentist office is the best. More than professional, they care about the patients and take really good care with all of their services provided. The best dentist office I have ever been to. Will and would highly recommend to everyone.

Experiencia fantástica: Everyone is very pleasant while being extremely professional. Would highly recommend this practice. I have had extensive work done by Dr Ludington and I feel he is exceptional in his field. I have had only positive and successful experiences.

Experiencia fantástica: One of the best experiences regarding dental procedures that are not so simple. HJ Ludington DDS was professional in every sense of the word. His staff is 2nd to none. The follow up on the care was fantastic! They took me on while I was at my worst. In just a a couple of days, I was pain free and on my way to healing quickly.

Experiencia fantástica: This visit was to take all X-rays for a tooth implant. The lady that preformed these measurements explained all of measuments and I left very informed of the total process!

Experiencia fantástica: They got me in immediately as I was having a lot of discomfort and everyone was friendly and professional. Very appreciative of the care.

Experiencia fantástica: A very friendly staff. Dr. Ludington was very professional and stepped through the procedure for me so I could understand it. Thanks!

Experiencia negativa: I am not someone who leaves reviews. I got work done by Dr. Ludington back in 2023. It was such a horrible experience, in a multitude of ways, that I still sometimes check to see if he’s still in practice. It was that awful of an experience. Mean man. I truly believe all the positive reviews he is getting are fake - because they could not have possibly been dealing with the same person I did. Please please please save yourself the trouble and go somewhere else.

Experiencia positiva: Implant 4 mm was wrong size. Removed and replaced with 5 mm next day. Not happy to endure two recovery pain cycles, but grateful Dr L was meticulous enough to correct his assistant’s error.

Experiencia fantástica: Great experience here. Felt the doctor was very honest, explained things well and gave me several options to address my issue.

Experiencia fantástica: I was having the worst pain of my life. Dr. Ludington and his staff got me in right away, were extremely kind, professional, and did incredible work. Thank you to everyone at New England Endodontics. You are all incredible.

Experiencia fantástica: This office is the pinnacle of dental care. Dr Luddington’s many years of expertise combined with the warm and knowledgeable staff leave nothing to be desired. If you need root canal treatment or a dental implant, look no further.

Experiencia fantástica: Dr Ludington is great. He is clear, precise, and focused. I have had 2 teeth removed and each time it was pain free. I even had no pain even after the pain killer shots wore off. I highly recommend him if you need an endodontist.

Experiencia fantástica: Dr Ludington is the best! Very empathetic and cares about his patients.

Experiencia fantástica: I came in with a sore tooth. I had a consultation& despite being told my treatment would require 2 visits, everything was completed in that visit. Very professional & efficient!

Experiencia fantástica: Polite staff, appointment on time. My appointments have all been on time. Dr. Ludington thoroughly explains everything and fully answered all my questions. I had a dental extraction which was uncomplicated and painless (other than the initial administration of anesthetic. Highly recommend. I just had a follow up appointment, the staff is fabulous! His assistant thoroughly explained my imaging and how implants are placed and how assessment would proceed all in coordination with my dentist. I can’t recommend more highly!

Experiencia fantástica: They are amazing, I can't say enough about them.

Experiencia negativa: First visit with Dr L. he was nice told me I needed my tooth pulled and a post put in. Second visit with him, was horrible. 8:20 in the morning and he was in a foul mood and took it out on me. When I was trying to explain my pain because I also have nerve pain in my head, he told me "You are not being accused of a crime", I guess I wasn't answering his question the way he wanted. Then told me, "People like you, mostly women, think that if they get their tooth fixed it will fix their nerve pain". After I already told him I have a neurologist, and I have had two shots in my head. I also let him know that I thought they were two different problems. Then went on and on about a prior patient and how he sent him a "scathing letter" about not needed what the doctor told him he needed and then he had sent him back his records highlighted where he told him 7 times to go to a neurologist. Then told me that he would need me to go to his neurologist before he would even see me again. He asked me two times who my neurologist was, and I guess it my neurologist wasn't good enough. I left there crying. It was wild. I don't know how his staff deals with him on the daily.

Experiencia fantástica: Dr Ludington is thorough and his staff is attentive and professional. I have had two procedures in the past with good outcomes each time and no pain. I highly recommend him.

Experiencia negativa: Both the staff and Dr Ludington were cold. I had an issue misdiagnosed that I was having with my tooth. I was happy to that I was able to have it fixed by another local dentist, however that will be the last appointment with this office.

Experiencia fantástica: Dr. Ludington and his team are simply outstanding at what they do. Highly recommend.

Experiencia positiva: Endodontist and staff were excellent. Waited 40 minutes passed my appointment time to be seen with no one providing a status or update while waiting.

Experiencia fantástica: Dr Ludington efficient and extremely detailed, explained every step and the results and options of his procedures. The staff is really welcoming and be very capable.

Experiencia fantástica: I was in pain, dental pain, and they made time to see me. I had part one of a root canal done but the antibiotics from the dentist were not working, again they made an appointment the next day. The new antibiotic took around a day to start working. Professional staff, experienced, friendly doctor who takes the time to explain stuff.

Experiencia fantástica: I'm very happy with my experience at Dr. Ludington's practice. Everyone was very friendly and concerned that you were taken care of.

Experiencia fantástica: My first visit, root canal, fun I was completely relaxed and felt very comfortable from start to finish ❤️ Actually looking forward to my 2nd appointment lol Grateful xo

Experiencia fantástica: Everyone is so so friendly! I’ve been there multiple times this past year, and they could not make you feel more comfortable!

Experiencia negativa: I went there to check out for previous root canal. They could not see anything in XRay and suggested check out in more 'advance' machine that cost out of pocket $250. It nearly took 25 seconds to capture ($10 per second, C. Ronaldo makes $6.34 per second so not bad). Had to go back week later for result, and he told me he could not see anything with that. Then they took another XRay and still no result. He advise either redo root canal (if bad has to turn into implant) or just do a implant which will cost close to $5,000. All these for only 1 tooth. Expect me to take his advice while he can not see anything. No, thanks.

Experiencia fantástica: High quality, efficient care. Dr Ludington and his staff diagnose the problem and explain treatment options in a manner that leaves you confident you will recover. Comforting to know you have an experienced team on your side!

Experiencia negativa: Received a procedure 2 years ago which the doc said was over 90% successful. Come to find out, my procedure was one that fell on the unsuccessful part of that equation. The kicker was that I needed to pay an extra $280 to find that out. Not a happy customer.

Experiencia fantástica: Showed up to Dr. Ludington’s office unannounced on a Tuesday morning for an emergency after experiencing severe pain on an old root canal. Instead of scheduling me for another day, him and his staff saw me right away to numb the pain and treat me that day. Looked at his schedule and without any questions, scheduled me through his lunch to make sure I was squared away and pain free. Can’t thank him and his team enough! Highly reccomend.

Experiencia fantástica: Dr. Luddington is amazing. I tend to have a little anxiety when having dental work done. His calm and pleasant demeanor puts me at ease and his explanations of the work to be done is very helpful.

Experiencia fantástica: Best in the business. They were thorough and helpful at every step. Timely reminders and guidance from beginning to end. Highly recommended.

Experiencia fantástica: I was needlessly anxious about having an implant without general anesthesia. I couldn’t have been more wrong. Procedure was quick and easy and pain free. Dr. Luddington and staff explained everything in detail for each step of the procedure. If I ever need another one , I’ll be sure to return.

Experiencia fantástica: Very friendly and well skilled office. I actually enjoyed my visits and look forward to needing my next implant. If you need dental surgery why not go to an office that aims for 100% success and satisfaction and won’t stop till they reach that goal. Can’t say enough positive comments about them!!

Experiencia fantástica: I’ve had a wonderful experience I had to bring my daughter with me for the consult and the whole team was incredible with her. My anxiety got the best of me when they said a tooth needed to come out. Again they were great calmed me down explained how it worked. They got me in the next day for extraction- made sure I was comfortable and calm and did the procedure. I highly recommend this team!

Experiencia fantástica: Every aspect of this office is excellent, from Dr. Ludington, a man of action, to the pleasant and knowledgeable assistants and all the office staff! It was a great experience!

Experiencia fantástica: Dr. Ludington and his entire team provide high level care from check in through check out. I was well informed at each appointment and very confident with the dental treatment plan to fix me. Thank you!

Experiencia fantástica: Staff was pleasant and the doctor knew right away what was wrong. They provided detailed instructions and since my appointment was an emergency appointment they got me in right away. Thank you all to the staff! I go back in a week.

Experiencia positiva: Go for a first of the day appointment because in my experience they get backed up consistently. That said, Dr. Luddington takes he time to very thoroughly explain what you need, why you need it and answers all your questions. They also give you the full financial details before you commit.