JD Howard Dental

Experiencia fantástica: New Ownership. This review is for JD Howard and not Gentle Dental. Friendly, courteous, nonjudgmental. Welcoming atmosphere and great staff. They have made me less fearful of dentist. Everyone seemed happy to be there from patients to staff. So much compassion that I have not found in other dental practices. I'd give them 10 stars if I could!

Experiencia fantástica: Got me right in for an emergency! Had to wait but my tooth got fixed so it was well worth it!

Experiencia negativa: When I made my first appointment for a cleaning, I came in the dental tech asked me to take x rays, then the dentist arrived, poked at my teeth, told me I had gingivitis and then sent me on my way. Confused, I explain to the person at the front desk that I was there for a cleaning, and I had scheduled it for that week because my insurance was about to expire. There was nothing she could do for me, their schedule was full, so I payed for the x rays I didn’t ask for and left. When they did eventually fit me in for the cleaning, the dental technician ripped out a chunk of soft tissue from underneath my tongue with the suction hose. It was so painful I nearly jumped out of my chair. The dental tech did not apologize.

Experiencia negativa: Don’t ever go here or any other locations. If you know why you shouldn’t then I’m sorry, if you don’t then it’s best you just keep it that way.

Experiencia negativa: Very discouraging, billing is horrible, now leaving me with half of a root canal and can’t have it finished or have a crown because they didn’t run my insurance to make sure the entire procedure was covered like good practice should have done :( if I would have known that I would have been left with unfinished root canal and a crappy cap, that has been falling out since day one, I would have probably chosen to wait or go to a different dentist. Now I am stuck with a root canal exposed without being finished and without a crown because of that. I also had to pay out of pocket for services and then later my insurance was billed for same services and now I am owed money that they don’t know how to give back to me and less money from my insurance because they double charged.

Experiencia fantástica: I had been going to JD Howard since ~2002. I had left very positive reviews. With the transition to Gentle Dental, I can no longer recommend this practice. I have been twice for cleanings/checkups since the transition to the new ownership. I was disappointed in the thoroughness of my cleaning at my first visit. I expect the hygienist to check for pockets in my gums (periodontal checks and treatment), quite a bit of scraping, followed by ultrasonic treatment and a polish. The hygienist gave a cursory once-over with the ultrasonic and that was it. OK, I gave them another chance. This next visit, last Tuesday, was even less thorough, if that's possible. Also, the hygienist wore a mask, spoke incomprehensible English, and coughed in my face during the entire visit. No perio check, in with a quick run-through with the ultrasonic, and that's it. He did a quick polish, but it wasn't very thorough and I was gagging on the thick paste before he gave me a quick rinse. Oh, and they took x-rays, and after I waited in the chair for nearly a half hour and said I needed to leave, the Dentist came in to give a quick poke and pronounce me healthy. I never actually saw the x-rays, so take that for what you will. Regarding the language thing, I've always felt that anyone who speaks English with a foreign accent speaks at least one language better than me. That's not the issue: the issue is that he was not understandable, and coughed in my face - a lot. Finally, when I was leaving the hygienist attempted to set up my next appointment and when I deferred he left abruptly, then marched me out to the front desk where I was further interrogated. Yes, they were smiling at the time and were pleasant, but they were unwilling to take "no" for an answer. I will not be returning to Gentle Dental.

Experiencia fantástica: Prompt, professional, friendly! Im very happy with my new dental provider! Thanks Gental Dental Dover!

Experiencia fantástica: I've had a chance to see the positive impact Kristina has in her role, and her professionalism and dedication really stand out. She clearly cares about creating a welcoming, well-organized environment where both patients and staff are treated with respect. From everything I've seen, she leads with integrity, communicates well, and consistently goes the extra mile to make sure things run smoothly. That kind of commitment doesn't go unnoticed and makes a real difference in the overall patient experience. It's always great to see someone who takes so much pride in their work. If you're looking for a dental office that values professionalism and excellent service, this is definitely worth considering.

Experiencia fantástica: The people at this office are genuinely so kind. This was the least stressful dentist experience of my adult life!

Experiencia fantástica: Mohammed did amazing on my hygiene appointment. <3

Experiencia fantástica: Mohammed was great and made the visit easy.

Experiencia fantástica: Dr. Shad is absolutely amazing and has great bed side manner!

Experiencia negativa: New management is terrible. Personal property was thrown away. Numerous staff and client turn around

Experiencia fantástica: I’m a new patient at Gentle Dental and I highly recommend if you’re looking for a new dentist. The front desk is very warm and welcoming. The manager Kristina is awesome! She is very knowledgeable and helped explain the insurance which I really appreciated. Not to mention, the dentist is awesome!

Experiencia fantástica: Kristina is the best. She explained my treatment plan and pricing so clearly without making it overwhelming. Made my whole experience way easier. Jordan is also lovely, and they make a great team.

Experiencia fantástica: We are in a search for a dentist in the Dover, NH area and I have to say, the introduction to the business was so very kind and helpful. Thank you Kristina for your insight.

Experiencia fantástica: Great work at an affordable price and most importantly the staff was professional and courteous. I would highly recommend.

Experiencia negativa: I didn’t care for the Hygienist, seemed very unexpected through the entire cleaning. When checking out i asked for one of hygenist i had previously and was told the entire staff was let go when they changed to Gentle Dental, I was dismayed. Seemed very corporate and not that friendly. And in closing, they requested a copay that I never had and only after i complained they recheck my insurance, for no copay. Also they tried to book me for a 3 month cleaning, where i was previously on a 6 month schedule. NOT IMPRESSED.

Experiencia fantástica: This has been one of the best dental visit I have had in a while. When JD Howard Dental changed to Gentle Dental the transition was not fun. I had to reschedule so many times because there wasn’t anyone available to see me or the times they wanted to have me reschedule for just didn’t work for me, so I stopped coming in which wasn’t good. Today I saw Mohamed and he was AMAZING. He really got working on cleaning my teeth, no fancy nothing an actual cleaning!! I actually feel like I went to get a cleaning and I’m happy that we are back to business as usual!!!!!!!!!

Experiencia fantástica: This was the best cavity experience I have had. What a great team. They obviously respect and sincerely like working together which makes being treated actually a little fun.

Experiencia fantástica: My dental hygienist Mo was friendly, professional and knowledgeable, What I appreciated most of all was he had a gentle touch yet thorough.

Experiencia fantástica: My X-ray tech and Hygienist were both great! Personable, knowledgeable, and very thorough.

Experiencia fantástica: What a wonderful staff & dentist. I was referred to an Endodontist. He wasn't in my network. The diagnosis was affordable & simpler then my dental office diagnosed. I was expecting the news would be a lot more expensive then I could afford. I may not be looking forward to the procedure, but they all made my day!!!

Experiencia fantástica: Sagar is the best!!!!! He’s stuck with me for LIFE!!! Never going anywhere else

Experiencia fantástica: Friendly amazing staff and great care! Highly recommend!

Experiencia fantástica: I took my mother to her appointment this week and was really impressed. She usually needs premedication and extra coordination, but the front desk Christina was already on top of everything at check-in. The staff was knowledgeable, pleasant, and professional, making the whole experience smooth and reassuring. You can tell there’s been a great positive change! Highly recommend Dr. Shad and Sagar.

Experiencia fantástica: The Dentist office is Great! I am not the Best Patient at the Dentist anymore as I get Anxious! Never did when I was younger. They talked me through everything. Thank you

Experiencia fantástica: Always the best experience. I realize dental work, whether cleaning or whatever not fun dental procedure is not like reviewing a vacation…. However, there are good experiences and not so good experiences. The staff has always been professional, friendly and it feels like they truly care about your dental health. Would definitely recommend.

Experiencia fantástica: These folks are incredibly accommodating and not only that easy going and laid back. I would definitely recommend any one that is looking for dental soof any sort to go to Gentle Dover Dental.

Experiencia positiva: My experience was great, I’ve been coming here since I was 8-9 I’m 18 now. However, I had an appointment recently and I think it was th dentist assistant, but she did my X-rays and kept telling me how I have such a small mouth and speaking very loudly about it when she left the room. She would NOT let it go that I had such a small mouth and it hurt my feelings. As a professional, I don’t think she should be saying stuff like that.

Experiencia fantástica: Sagar have the best cleaning I have ever had! I asked him if the place was named after him because he was so gentle. My teeth feel nice and clean as well!! Thank you Sagar!

Experiencia negativa: I am sad to write this review because my initial experience with the office was wonderful. They fit me in quickly for an emergency crown and the doctor was knowledgeable, staff all very nice and accommodating. Everything great for the first crown! I ended up needing a second crown a month later and went back. I had a different doctor completing the work and when it came time to place the crown it turned out they didn't have the color that matched my teeth. WELL, I now have one tooth that is starkly white compared to all my other teeth. This tooth won't tarnish like my natural teeth and will only become more obviously fake/ different from my natural teeth. This was an expensive and time consuming procedure so unfortunately not an easy fix. Because of this, I have to say be careful and make sure you're on the same page of desired outcomes. Sad to leave a less than glowing review bc they were so accommodating but this situation is really annoying.

Experiencia negativa: I've been a patient here for 6 years. It used to be a great place and I liked the staff, the doctors. Since changing owners, my experience has not been great. My last cleaning was all completely new faces, and the hygienist didn't even do a proper cleaning; he missed 1/4 of my mouth. It was messy, I left with the polishing material all over my lips. I recognize no one in the office. I will be moving to a different practice.

Experiencia fantástica: Sagar was great! So was Robin and Dr. Shad! 10/10!

Experiencia fantástica: I went there for a exam this past Friday, I am a disabled veteran and have problems with my knees. The staff assisted me getting in and out of the exam chair with some very good assisted help and took the time to give me a very much needed exam,I now need contact the VA to decide when I will be able to stop taking the medication so I will be able to have my teeth removed so I will be able to have dentures made, I had not been to a dentist in almost 3 years due to not having dental insurance.

Experiencia fantástica: Finally…. a great dental experience from someone who gets very nervous going to the dentist. Best office I have ever been to. Highly recommend Dr Shad. He took the time to really listen to my concerns and gave options to make my visit comfortable and stress free. Thank you Dr Shad!!

Experiencia fantástica: We had a sports injury on Sunday afternoon, and they took us in at 8AM on Monday. The doctor was very nice and called my son later that evening.

Experiencia fantástica: Afraid of dentists? Don't be. All you need to do is call Gentle Dental (formerly J.D. Howard) and make an appointment. I recently had my teeth cleaned and was pleasantly surprised that the procedure was painless. The staff was friendly and professional and I highly recommend them to anyone seeking hygienist work and/or dental procedures.

Experiencia fantástica: The girls in the office are great they’re helpful and family oriented and great sense of humor

Experiencia fantástica: Today was the best dental experience I’ve ever had thanks to Dr. Shad and Savannah!! I’ve had many fillings over the years, but today was the first time that I didn’t feel any pain or discomfort after receiving anesthesia. Sure they always give it to you anytime you get this work done, but I’ve always felt a degree of pain during the process, but not this time. Thanks again! :)

Experiencia negativa: Pretty much would give zero stars if possible I don’t go out of my way to write a review usually ever but The lady at the front desk i believe her name started with a C is actually extremely rude and has no manners for anyone she doesn’t know how to treat people with any common decency even when your going out of your way to be nice which was hard since she was nothing but that. I’ve been here since they were jd Howard and had no issues I actually liked going there they were nice to me but now at this point I don’t even want to go in for my next appointment cause this is ridiculous and when I finally felt necessary because she was straight up ignorant to speak with a manager she continued to have a terrible attitude and was talking down to me being very condescending and should clearly not have a job here or at any front desk helping customers its quite disappointing because now I don’t want to come here and I won’t be recommending this place to people ever

Experiencia fantástica: I had a wisdom tooth extracted last week at a different practice. By Friday night I was in tremendous pain which I thought was a bad sign. I looked around and found this practice was open every other Saturday so called first thing in the morning. I got lucky and was able to be seen for an emergency visit with them right away that morning. The front staff was very helpful and responsive. They were also patient when trying to find my new insurance information. I ended up having a dry socket and was in immense pain. I saw Dr. Azzawi and can’t say enough good things about him. He was so kind and empathetic to my pain. His assistant ( I can’t remember her name) was also very compassionate. I have extreme dental anxiety due to past traumatic experiences but they did everything they could to make sure I was comfortable throughout the entire process of treating me. I cried a lot so sorry about that lol. But I honestly had a good experience given the circumstances. Thank you so much for helping me.

Experiencia negativa: I have always enjoyed going to JD Howard for any dental needs, as I have severe anxiety going to a dentist & they were the only dental office I found that provided me with Nitrous during my procedures (including cleanings). Of which, I pay for myself, and my insurance pays for my procedures. I called today to schedule my annual cleaning & was told they no longer provide that service…but can give me a “pill” medication, which would require me to have someone drive me to & from my appointment? Really?!!! At least with the nitrous, I can drive myself, and it leaves my system quickly once the nitrous is stopped. Seems like this would be much easier for the patients who require something to relax them. Not a pill that’ll dope me up for 24 hours! Poor customer service! UPDATE 10/28/25: My husband goes to JD Howard, now Gentle Dental, and he sees Dr Shaud (SP?) and just had his cleaning. Likes him very much. His dentist told him that he offers nitrous with cleanings with anyone who has anxiety, if they ask for it and has. I called to request a change in dentists so as to continue receiving the nitrous, and to receive an explanation as to why I had been told, by several staff, including my dentist, that they no longer provided nitrous for cleanings. Only provide a drug they call “relax”, which is Ativan. I was told that it could be due to “new staff”. That could be, but my dentist has been there for a few years, as well as a few others, and he has given me nitrous before & works closely with his partner. His partner is the office manager. Not sure why the staff would not know what their office manager does or does not provide.

Experiencia negativa: Gentle Dental of Dover (formerly JD Howard Dental) is, regrettably, the very last place I would recommend for dental care. I had been a long-standing patient of Dr. Josh Howard for many years, and under his care, every appointment, whether for a routine cleaning or a filling, was consistently seamless and professional. The staff, who remained with the practice for years, were always kind, competent, and welcoming. However, since the transition to corporate ownership, the quality and integrity of this office have declined dramatically. The practice appears to suffer from chronic mismanagement, and the constant turnover of staff speaks volumes. At my most recent appointment, I was appalled to overhear the office manager openly berating employees within earshot of patients. When one staff member respectfully attempted to defend herself, she was met with an immediate threat to her employment, all in full view of those waiting for care. It is not difficult to understand why employee retention has become such a persistent issue. The billing department is equally disorganized. Despite carrying two dental insurance policies, my invoices are routinely incorrect, requiring repeated follow-ups to resolve basic errors. Furthermore, the new “director,” while polite initially, attempted to pressure me into an unnecessary procedure, one that I have since learned is rarely covered by insurance and of questionable necessity. In summary, if you value ethical treatment of employees, transparent and accurate billing, and genuinely high-quality dental care, I would strongly advise seeking treatment elsewhere. This practice no longer embodies the professionalism or compassion it once did.

Experiencia negativa: Called 4 times trying to get an answer to a billing and insurance question and was told all 4 times someone would give me a call back. No calls have been returned. This dentist was great for 8 years and in the last year has gone downhill. Last cleaning the hygienist was late, and unfriendly. I am switching practices. Miss the old JD Howard!

Experiencia negativa: I am a new patient here and will most likely not be going back. Everyone seemed so kind and friendly. Until I was asked to pay and told them about how my parents pay for my medical appointments. I was shocked to hurt to hear one of the lady’s say “ Aren’t you old enough to pay for yourself”. I am 20 years old, I pay for everything else but have a lot of medical issues so my parents help out. I and have a Great Dane who I also pay for. The list continues, phone, car, gas, food. I am very grateful for my parents. I was very hurt and embarrassed by this comment. Very disrespectful and 100% out of line. You never know how much people are going through or how hard they work to get by.

Experiencia fantástica: Everyone was knowledgeable, polite and professional. My cleaning was preformed efficiently and with care. Thank you for taking good care of me and my teeth.

Experiencia fantástica: Dr. Shad is a friendly professional expert dentist. Dr. Shad’s hygienist, Monya, has the best technique for thoroughly cleaning teeth without hitting any nerves!

Experiencia fantástica: I almost never post reviews but I have to today. This dental office is the BEST! I use to go to another dental office for 20 years and always dreaded the dentist, not with JD Howard. The moment I walk in I am met by a cheerful smile from the check in person. Wait less than 10 minutes in the cleanest waiting room I have ever seen before being called back for my appointment. The assistant or hygienist is always so cheerful as well and chats while walking me back. I then wait less than 5 minutes in the chair to be met by the dentist who is AMAZING!!!! (The dentist cleaned my teeth last time! Best cleaning and so gentle I have ever had!) They treat you like family! They don't try to scare or over sell you all kinds of dental work you don't need. They take care of you efficiently and with kindness! Always in and out in less than a hour...... Check out is always a quick painless process. I can get a problem visit scheduled in 2-3 days and a cleaning in 3-4 weeks. Dr Shad and Dr Lee as well as all their staff and support are top notch in my book! Will never go anywhere else. BEST Dental Office around!

Experiencia negativa: This dentist office provides good dental care and my latest visit for a cleaning was good. I have been going to JD Howard in Dover for close to 10 years if not more. Their front office and billing support is terrible. We spend so much time battling with them over random invoices and charges. They never respond to emails and when you call they try to avoid giving you their name because they don't follow up. We have 2 different insurance companies to cover us and it seems like it's their first time working with insurance every time we get an incorrect bill. We have had enough and will be moving to another dentist.

Experiencia negativa: I want to start out with starting the hygienist was very kind and did a decent job. My rating is based on scheduling, it seems very disorganized. I had an appointment over the summer, drove to the office to find out that my appointment was canceled. They stated that they called and left a message, I did not have any missed calls or messages. I rescheduled an appointment without a fuss. The day before my rescheduled appointment I did receive a call and voicemail to confirm the appointment as well as advise that I could not be seen at the scheduled appointment time, they did offer 2 different times for the same day. I attempted to call multiple times to confirm, I was not able to reach anyone and no one returned my call. The day following, I received a generic text advising that I missed my appointment, requesting that I call to reschedule. I called, was able to get rescheduled but when I mentioned the inability to reach anyone the 2 days prior, I was advised that I would not be charged for the missed appointment, no acknowledgement of the missed communication. The office has really gone down hill since JD Howard left the practice, he should petition to have his name removed now that they have changed ownership.

Experiencia negativa: I started going to JD Howard in 2019, back when it was well staffed and organized. Then covid interrupted things and I believe it was sold. Over time, things settled down and for the last couple of years I was seeing the same hygienist and dentists routinely. Both were organized and thorough. Yesterday my appointment was changed to the afternoon and I had a new hygienist. When I inquired about where my usual hygienist was, he told me she moved to a new practice. He then commenced to clean my teeth in a disorganized manner and because he was not wearing any magnification, had to get uncomfortably close to my face. That was on my lower teeth. My upper teeth barely got any attention. Then came the exam. Another new face. Unlike my prior dentists, this exam was very brief with a cursory glance at my crowns and as far as I could tell, no check for oral cancer. Disappointing...

Experiencia fantástica: My first initial visit at JD Howard went very well.The office and waiting area were comfortable and inviting.The service felt personal, and the staff were all professional.I also enjoyed the music playing overhead. Everything was explained to me thoroughly.The office did not feel like just another "institutional -like" dental facility and the fish tank gave it that special touch. Excellent experience!

Experiencia fantástica: I had an awesome experience here I had two broken teeth that were infected I had to find an emergency dentist JD Howard Dental took me right in. The staff was very nice And worked with me Even though I could barely talk. Dr. Shad is an amazing dentist I suffer from extreme anxiety on a daily and had two anxiety attacks during the extractions and he was amazing he helped me calm down and wait until I was ready to continue the staff here is amazing and I don't trust dentist usually but I trust JD Howard Dental for any Dental issues I have

Experiencia positiva: Since the business was sold there was noticeable change in atmosphere of patient and staff relationship. It was to the point I was looking at other options for dental care in my area. Today I had a Dr Gordon I never had him before. He was so nice and took great care to make sure I was comfortable . Based on the concern I was shown I think I will be staying.

Experiencia negativa: I normally don’t leave negative reviews, but I feel compelled to share my experience with JD Howard Dental due to the significant inconvenience and financial loss I’ve endured. If no stars were an option, that would be my true rating. I first contacted the office as a new patient while dealing with complications from remote orthodontic treatment. I explained my situation in detail before scheduling, and the office assured me they could assist by evaluating my case and providing documentation for the company involved. While waiting for that appointment, I chipped a 15+ year-old filling and scheduled a same-day visit. During this appointment, I saw Dr. Shad, who advised me to stop wearing my current aligners due to jaw issues and repaired the chipped filling. Before the procedure, the office also encouraged me to enroll in their discount plan — an added expense I agreed to, assuming I’d be receiving ongoing treatment and support from their team. Unfortunately, the filling was poorly done. It felt rough and was visibly misshapen, even altering the appearance of one of my front teeth. I voiced my concerns multiple times during the visit but was told to “live with it” and come back later if it still bothered me. I left feeling dismissed and unsure about the quality of care I had just received. Since then, the situation has only worsened. I followed up immediately to report the rough filling and confirm they received my previous dental X-rays, which were crucial for the evaluation they promised. Over the next 8–9 weeks, I made over 50 calls and left multiple voicemails. I was given inconsistent answers: they had the X-rays, they didn’t, the provider hadn’t reviewed them, or staff had recently been let go. My previous provider also confirmed they sent the X-rays several times, yet JD Howard Dental continually failed to follow through. I requested to speak with a manager and received one generic voicemail in return. Since then, I’ve been continuing to call with no response — their system claims I’m “first in line,” then sends me to voicemail without the option to hold, every time. Because of this mismanagement, I’m now out nearly $1,800 — including the cost of the faulty filling, the in-house dental plan, and the lost opportunity to be refunded by the remote aligner company (which required written documentation from an in-person dentist). Worse, my teeth have significantly shifted after following Dr. Shad’s advice to stop wearing the aligners, and I now require additional orthodontic work to correct the damage. It’s deeply frustrating that a dental office with such high ratings could operate with this level of disorganization and disregard for patient care. I would strongly urge others to think twice before seeking treatment here.

Experiencia negativa: My family has been here for a while and I've always had great experiences with my usual hygienist and dentist. At my most recent appointment I wasn’t told ahead of time that I’d be seeing someone else. Only found out when I got there that Dr. Shab was going to do my cleaning. He was polite, but it just wasn't the same.

Experiencia fantástica: Fist time here and staff is friendly, professional and informative. My whole experience there was exceptional. I usually avoid going to the dentist but to say that this experience was very pleasant is an understatement. I really felt they care and are very knowledgeable. I learned a lot too. Love the location and atmosphere.

Experiencia fantástica: This office respects your time!! They are always ready for your appointment, the people are extremely friendly and professional and the facility is top notch. They also do a great job of understanding your insurance and walking you through your payment options making sure you get the most out of your costly insurance. If JD Howard is your dentist you already know about everything I've written - if you aren't a client yet, what are you waiting for?

Experiencia fantástica: My dental hygienist Kelly was awesome. Very thorough and knowledgeable. I’ve already set up my next appointment with her for later this year.

Experiencia fantástica: Friendly, capable, gentle, they always give good info and discuss treatment options with me.

Experiencia fantástica: I have been coming to this office for years. At one point there was a lack of continuity due to staffing changes. More recently, this seems to have settled down. I love Dr. Jordan as my dentist and Kathy is the best hygienist ever. I even bring my son to her and she makes him feel completely at ease.

Experiencia fantástica: Have been going here for years and always a pleasant experience. Very professional. Very nice and clean office and exam rooms. Friendly staff. Hygenists are amazing and really are great at what they do, and also take the time to get to know you. Dentists have always been very informative and seem to really care and take the time they need to make sure you're comfortable with your treatment plan, ask questions etc. Highly recommend!

Experiencia positiva: We’ve been with the practice for at least ten years. Unfortunately, they’d rather get their money for a “missed appointment” than retaining patients. They couldn’t find our phone call in their logs…which is odd because we have record of it on our end. The girl I spoke to said they’d search their records for a call and was offended when I said we would leave if we had to pay a fee. Instead of using good patient skills, she wished me a good day with a touch of sarcasm in her voice. Well then, looks like it’s time to find a new dentist.

Experiencia positiva: Great care! Terrible billing practices. If I could offer two ratings it would be a 5 for the care of the hygienists, but a 1 for the office management and billing.

Experiencia fantástica: Kelly was very thorough and helped with an issue with a previous crown and explained my concern with Dr Lee, who resolved my issue Plus my cleaning was “spotless “

Experiencia fantástica: Great doctor! Just wish the nitrous oxide was working! My crown is perfect!

Experiencia positiva: I was treated well. I had good care. I'm not sure why I needed my blood pressure taken during a teeth cleaning.

Experiencia negativa: Absolutely incompetent people. They can’t get insurance correct, they can’t get billing correct, they riddle your phone and email with spam and surveys and they constantly cancel appointments on you. I don’t know what happened but this place has gone downhill. The office workers are terrible. I also don’t appreciate being lectured by the dentist over some cavities. I’m not a child nor do I appreciate being spoken down to like that. JD Howard is not the same place it was. With so many other dentists around, save youself the headache and look elsewhere.

Experiencia fantástica: I can’t say enough good things about Kathy at JD Howard Dental! She is a truly skilled hygienist with a great personality and warm heart! She truly cares about her patients and it shows! Dr. Jordan has been fabulous too- caring and knowledgeable. Very grateful for my experience at JD Howard.

Experiencia fantástica: I have been getting my teeth cleaned here for years now and Kathy is the literal GOAT of dental Hygienists. Always a calm and charming experience. 10/10

Experiencia negativa: Dentists and hygienists are great but their overall business operations…wow. I mean that sarcastically. I left this practice due to it. The amount of time spent going back and forth both in person, on the phone, with insurance then back with the office. I owe money, yet they didn’t process the claim with my insurance, but did they? Who knows? Whelp, another call, being on hold, another bill in the mail. Their statements are atrocious and can’t be understood nor explained. We’ll over a year so this to have some closure. And the closure is ANOTHER bill in the mail. After yet another phone call, turns out that I overpaid. Was I informed this, no. Was this in process of being refunded to me no. I had to ask and to further validate my decision in leaving this place, the only person that can take care of this apparently is the office manager who of course is on a 2 week vacation. Sadly, not a shock. Awful.

Experiencia fantástica: Always a pleasant experience. They tell you what they're about to do, and ask if there's any discomfort while they're doing it. Staff is courteous and professional.

Experiencia fantástica: I feel very fortunate to see Kathy and Dr. Jordan for my dental care. They are both so professional, kind, and caring, and they make me feel much more at ease during appointments. They went the extra mile to rescue one of my teeth with a complex cavity and they always provide me with helpful advice about taking care of my dental health. I can't recommend them enough!

Experiencia fantástica: My family and I have always had a great experience with JD Howard in Dover! I also want to give Kathy, their hygienist a big thank you! I always feel very well taken care of when seen by her, I appreciate her professionalism and kindness always. She truly is amazing at what she does, and you can tell she really enjoys it. Thank you JD Howard and Kathy!

Experiencia fantástica: We LOVE JD Howard! Kathy was an amazing hygienist- patient, kind and caring!! The Dr. Jordan and Dr. Lee are amazing as well!!!

Experiencia fantástica: I went in for a crown. I’m terrified of the dentist, but the whole staff at JD Howard Dental was great, and made me feel really comfortable. Alana and Dr Shad answered all of my questions, and took a lot of care to make sure I was taken care of. And the crown is perfect!

Experiencia fantástica: Kathy is who keeps me coming back - excellent communication, client care, and has provided some well needed positive experiences at the dentist. Great hygienist, modern office and professional dentistry.

Experiencia fantástica: Kathy is the best she takes great care of my family we have all requested her. I'm not a fan of the dentist but she makes my experience very comfortable she's excellent at what she does. Talks you through what she is doing and is always gentle. I would recommend asking for her to be your hygienist.

Experiencia negativa: We used to love JD Howard, however, in the last 6 months we have had nothing but issues with billing and insurance. My family and I are leaving the practice because they can’t seem to figure it out. I feel bad about leaving this review but if it helps anyone else avoid the headache then it is worth it.

Experiencia fantástica: I always have a pleasant experience whenever I go to JD Howard Dental. I have seen various doctors there and all of them were informative and nice. My dental hygienist Kathy is amazing! I've been with this dental practice for over 10 years.

Experiencia negativa: I wanted to give this place a 5/5 based on previous work I've had done here like root canal and fillings. The gumline cleaning or scaling, is quite a painful experience, even with their topical numbing gel. I have had 3 of these types of cleanings and all of them very painful and unpleasant, and I did explain this to the hygienist as well. I am a bit hesitant to go back for this type of work.

Experiencia fantástica: I had an excellent experience with my dental cleaning—the hygienist, Shania, was both thorough and gentle, making the visit comfortable and efficient. Her expertise and friendly demeanor truly set a new standard for dental care!

Experiencia fantástica: My family has had the best experience here. My son was always super apprehensive about going to the dentist but Kathy made it so easy, he only wants to be seen by her! Go Kathy!!

Experiencia fantástica: Had a great visit with Kelly! She was thorough and listened to my concerns. And my teeth felt amazing when my visit was done!!

Experiencia fantástica: The experiences I've had at JD Howard dental have all been pleasant. I've never been one to really request a certain hygienist or doctor in the past. Jaye, along with Doctor Lee Has changed that for me. They work very well together making it a more comfortable experience. And they always remember I still like those old school save the date cards when I'm on my way out.

Experiencia fantástica: Had an implant done! What a Great experience.i was so relaxed. Dr. Lee and Sam are exceptional. Can’t wait to come for my Cleaning with Kathy next week.

Experiencia fantástica: Our family has had a terrific experience here! The office is beautiful and the staff is really friendly. Kelly is our hygienist and she made our two little girls feel really comfortable. One of our daughters was nervous about the polishing tool, and Kelly listened to her. Highly recommend this place!

Experiencia negativa: Update: To add on, I recently received a bill for what seems higher than expected, but I pay it immediately and a few days later, I get another bill with the amount highlighted in red indicating its overdue. In short, these type of interactions I have with JD Howard Dental, leave a bad impression. I recently visited JD Howard Dental in Dover, NH, and I have mixed feelings about my experience. On one hand, I genuinely appreciate the quality of the dental work provided; the team there clearly knows what they’re doing and they do it well. The environment is clean, and the staff is professional, which made me feel comfortable throughout my cleaning appointment. However, I couldn’t help but notice a recurring theme during my visit, which was the focus on finances. Right from the moment I scheduled my appointment, there was a considerable emphasis on ensuring that all financial aspects were sorted in advance. While I understand the importance of clarity in such matters, the extent to which this was emphasized felt a bit overwhelming. Upon my arrival, the first point of discussion was again the finances, with a request for further assurances that the bill would be settled. Despite providing my insurance information, which was verified on the spot, the financial discussions didn’t end there. Even as I was leaving, the conversation once again turned to insurance and billing. To add to my concerns, upon returning from a week-long trip, I was greeted by a $712 bill. While I recognize that dental practices are businesses that need to ensure their services are paid for, the extent of the focus on payment at JD Howard Dental felt disproportionate to me. It almost seemed as though the priority was more on securing payment than on the dental service itself. In summary, while I value the quality dental care provided by JD Howard Dental, I believe there could be a better balance in their approach to handling financial matters. A more relaxed and trusting approach, with less repetitive emphasis on payment, would significantly enhance the overall patient experience.

Experiencia negativa: We left this dental office 3 years ago. As I had a partial plate made that didn't fit correctly and a crown that had too much space under it. Flossing couldn't remove what got underneath. Two years after leaving my husband received a bill, the only things he had done were a cleaning and a filling and we had/have insurance! The bill has NO date of service or any explanation. I contacted the office and was told they had changed billing systems and many patients received bills that were sent in error. We ALWAYS PAID/PAY any bill owed. A year later, we received the same bill! I called again and asked to speak to the office manager, sayong i thought this had been resolved. I was told she would get back to me, and again she did not! I now received another bill...we do not owe them anything. If anything they owe us for the crown and partial that I had to have redone!

Experiencia fantástica: Have been going there since I was a kid. Never had a problem. I'm never picky with which doc sees me and that's because they are all fantastic.

Experiencia negativa: Please, what ever you do, please contact the BBB, the Attorney General's office of New Hampshire and also N H Dental Society. Scarey!!! I have tried talking to your office manager Zoya, who does not have a last name and I was told she is not allowed to give it out nor is she allowed to give out her employee ID #. They are leaving me no choice but to make this a social media informative experience. I would not want what happened to me happen to others. Including instructions to take mind altering narcotics, but yet denied my medical care after I was already under the influence. Just horrific. I am sure Dr. Chase has no idea of what is going on and would hate to drag his name into this but I just might have to do it. date of incident 12/18/2023 Also writes the same response to everyone. The office manager is so out of her league, along with her assistant. Sara at the front desk is another new employee - hopefully she will see what is going on and leave to greener pastures. Really not good. Do not go here.

Experiencia fantástica: Always friendly and always seem open and truthful. Had to change course today with current treatment plan and options were presented truthfully with necessary evidence to determine next course of action for best outcome. Although challenging to get in to see hygenists here in the past few months, but seem back fully staffed now which is impressive in the current employment environment.

Experiencia negativa: I’ve been going here for around 15 years. I first went to them for an emergency. They took me in and treaded me as if I’d been going there for years. This made me switch all four of our family members to members of their family. About a year ago, Dr. Josh sold the business and moved south for other ventures. That’s when stuff went down hill. Hygienists were leaving, doctors were leaving. It came to be that no one working up front was recognizable. I go every 3 months for cleanings. My last two appointments were canceled the morning of after receiving the typical confirmation call, email and text the day before the visits. My wife’s last two appointments were canceled the morning of as well after such confirmation requests were conducted. My wife’s last appointment was canceled due to all the Dentists being in Florida for a “conference”. Mind you, THEY CALLED THE DAY BEFORE TO CONFIRM HER APPOINTMENT! Seriously?! How does that happen. Now, the hygienist was there, but refused to perform the routine cleaning because she was due to be seen by the Dentist as part of the check up. Ok. Whatever. She was asked to reschedule, to February. Nope. Not gonna happen. They canceled the appointment, it wasn’t a no show or a cancellation on our part. My daughters last appointment was also canceled. I went in Monday for my appointment, and they need all new medical history, a photo of my license because they didn’t have a photo of me, even though I’ve been going for said 15 years, but, “we have new systems”, was the reasoning. Nothing has changed since the day I first went there. I was willing to go forward with all this ridiculous stuff, and then found out that the Hygienist I’ve been seeing for years no longer worked there. That was my sign. If all the dentists and hygienists that I’ve seen were no longer there, than perhaps there is a reason. I would of left because of the appointment issues alone, but this sealed the deal. Very unprofessional to deal with in person and on the phone. They used to care, but turns out, that was just the old JD Howard family, not this new cooperation. I’ve heard it’s now owned by a big named company. I won’t name any names, but I was told who, by hygienists that no longer work there. Too bad, they ruined a good thing.

Experiencia negativa: The service at JD Howard Dental have gone down in the last year (since they change hand/ ownership). Everytime myself or husband go in, they never have our dental insurance on file and tried to charge us for things that are cover 100% by insurance. I really hope things change but so far my family and I are not impressed.

Experiencia negativa: I am extremely disappointed with this dentist. My surgery was rescheduled and then accidentally entered as a consultation appointment so I could not receive the procedure. Then I received a prescription with my last name written incorrectly. Lastly, I was scheduled for suture removal on a day the facility was closed. The phone message indicates you can reach an emergency dentist on call but the line is not in service. The periodontist and her assistant were nice but the scheduling department does not know what they are doing.

Experiencia negativa: This Dental Business has been bought out by another firm and the service has not been the same since. My wife and I have been coming to JD Howard dental since it's opening and were patients of Dale Howard since the early 1970s. My wife has had her appointments cancelled and has not been able to get is for two years, yet they still advertise for new patients. We as a family have spent many thousands of dollars at JD Howard dental and regretfully have had to go elsewhere for our dental needs. I would not recommend JD Howard Dental.

Experiencia negativa: I had called and specifically asked if they were in network for my dental insurance as I didnt have access to the insurance portal yet. They told me yes we can bill to the insurance, I tried several times to explain to her billing and being in-network are 2 different things. She was then rude, brushed me off, scheduled a day and time later that year that I didnt agree on and hung up on me. First apt was horrible! Despite having months to prepare they did not have my records from my previous dentist, they were almost 45min late for a first apt time slot, took all kinds of xrays without explaining why since I had a set done earlier that year and I could come back if needed after they got my records, was ignored. Hygienist was not friendly, I got the feeling she didnt want to be there, teeth didnt feel clean, Dr. Breezed in didnt introduce herself, poked prodded, put alot of watches on teeth and told me I needed an immediate filling which they scheduled and again i had no say, and forced me to buy special fluoride toothpaste because my gums were horrible. She then promptly left. Checkout was a nightmare again having to pay a large sum of money, which didnt feel right, no explanation of charges, an estimate for the filling and was again dismisse rudely. Filling: another early morning visit, 30min late, Dr was rude, several times, 3, I told her the novocaine was not working, she stopped and then started back in like 2min later, no additional novocaine was given, gum manipulation nothing, i gave up and muscled through the pain. Didnt say 2 words to me but talked to the assistant the entire time. I was rushed out of the chair, they didnt check bite and wouldnt adjust my mouthguard, rudely rushed through checkout, again paying a larger sum. A couple weeks later I receive the EOB from the ins only to find out JD Howard is out of network. In that gap my son and daughter had apts that were just as bad and more costly. I get the feeling they wanted money and were going to get it from the ins or me. I cancelled my families other visits and contacted another dentist to verify ins and schedule apts. Just had an apt with new dentist and what a pleasant visit, dentis fixed the filling JD Howard did and assisted with fitting mouthguard. Just received a bill from JD howard for more money owed from feb visit, not itemized and states balance from previous statement, which I didnt receive and having paid a large portion leaving the office each time I will never return to JD howard and will never recommend them to anyone!! Dont be a statistic, find an office that treats you the way you deserve!

Experiencia fantástica: Dr. Dan is the best dentist I’ve ever been to! A+++ He is not only smart and can explain exactly what he’s doing and why, but he’s a nice person as well!

Experiencia positiva: Friendly, helpful staff with up-to-date technology. I would have given all 5 stars, but I have one, seemingly minor gripe. They recommend electric toothbrushes, but always give you an old-fashioned. C’mon Josh….kick it up a notch.