West Coast Dental

Experiencia negativa: Fradulent charges, overbilling, upselling, overchaging, rude office manager

Experiencia fantástica: I love going for my yearly dental cleaning and I’m so grateful for Monique! She is super gentle, makes you feel at home and always has the best playlist on. Highly recommend her!

Experiencia negativa: Worst of the worst take so long I have 1 hour waiting and the reception said is about 30 more minutes it’s insane Why give us appointments if they don’t respect our time Just because the money for this guys I give them 1 start because is not less than that WORST OF THE WORST People GO SOMEWHERE ELSE

Experiencia negativa: Pathetic !!Worst experience in past 15 years. Corona branch staff including manager is very unprofessional. I am with west coast for past 15 years (same insurance) but Corona office is really bad. I am switching to other dental after 15 years. I will not recommend to any of my friends too

Experiencia fantástica: Alexis was very helpful on my appointment

Experiencia negativa: Please DO NOT go here. If google allowed this would be zero stars and rightfully earned. I was diagnosed with a diseases that I did not have. I’m thankful to have gone to another dentist for a second opinion. I have not been to this office since I moved out of state (7 months +). Before moving I received a bill and paid in full. I asked to remove all contact information from their system because I kept getting calls to set up appointments. The reason I changed dentist is because appointments times are not respected by this office and I felt like they didn’t care about my health. My last two appointments I remember waiting over an hour past my appointment time. And I had to deal with a dentist commenting on “how I’m too young to have x disease” and how I have an “odd shaped jaw”. Now in a different state I am receiving bills from April 2025.

Experiencia negativa: Dentist are nice but this place will seriously waste your time, they had me in here twice before and made me wait a whole hour each time telling me they were gonna do a procedure but dentist wasn’t here the first time but made me come in?? Second time next day dentist didn’t have the right equipment?? Each time I’ve come it’s been hour wait like why schedule if you arent gonna take me and waste my time?

Experiencia fantástica: I am so emotional writing this because I’ve spent years fearful of the dental work I needed and struggling to find a dentist I could trust. But my experience at West Coast Dental in Norco completely changed that. From the moment I walked in, everyone was so kind. Mary Jane, the dental hygienist, was incredibly thoughtful and attentive to how nervous I was — she made me feel calm and comfortable, and she did an AMAZING job. Dr. Kolani was compassionate, gentle, and very thorough. He explained everything and made sure I was okay throughout my treatment. And the assistants, Josh and Bianca, were so friendly and supportive the entire time. I needed a deep cleaning, six fillings, and removal of old fillings — and I could hardly feel anything! I left feeling relieved, cared for, and actually excited that I finally found a dental office I can stick with. I’ve already recommended them to my whole family in the area. So thankful for this team — they are the best!

Experiencia negativa: We have not had a great experience at this location. The front desk person, I don’t recall her name, has very poor customer service skills. She does not pronounce your name correctly even after you’ve told her the correct pronunciation. My wife is still receiving ortho treatment and they lost her trays which means they have to take a new imprint and wait for new trays from the lab. This has occurred twice. It’s obvious to me they do not care about their customers time. We have spent 3 hours (in person and on the phone) with office and corporate billing people showing them we’ve paid our portion of treatment costs and even with the manager yet we keep receiving bills. Our insurance has also paid its portion. The manager emailed corporate with the proof we submitted and she also said our balance is zero. The dental work is not good. My wife’s teeth were not straight after 1 1/2 years of treatment and needed to see another orthodontist. Your experience may differ, but unfortunately ours was horrible.

Experiencia negativa: I started my daughters braces about 5 months ago the Dr is great the only issue I have is that when my daughters wire is extremely long since her appointments are 6 weeks apart it cuts into her cheeks they seem to have a problem and don’t want to cut it for her since her treatment started she has only been here once to get it cut, I bring her in today and I’m told they can’t keep cutting it when all other times they’re only giving her wax it’s the second time in 5 months she actually gets her wire cut her treatment is paid in full and the fact that her discomfort is being disregarded is very unprofessional

Experiencia fantástica: Everyone here is so kind and professional. Anali and Dr. Tavakoli put me at ease right away and did beautiful work on my teeth. Very grateful for their care and attention.

Experiencia fantástica: Best dentist I ever been to. They are very nice an easy to work with... They will help you fix any issues your having with your teeth .. I highly recommend them....

Experiencia negativa: I have never experienced so much upselling at a dentist appointment in my life. Never have i had to come back for the second half of a cleaning. Never have i had to get numbed with shots for a cleaning, im sure that’s a tactic to bill insurance for doing more.I just felt like they did everything they could to charge me and my insurance. Something shady going on at this place forsure. I will not be returning after the “2nd half” of my cleaning next week…believe the people that say something sketchy is going on with billing, my first time here I witnessed an irate man that was over charged and now I see why.

Experiencia fantástica: I like this dental place , the people who attended me was very cool/chill very nice people , the people who attended me was Samantha,Dr. p and Felica In trying to remember names , but cool dental highly recommend and very professional

Experiencia fantástica: Denise Lara the hygenist . Great hygienist. She has done a great job. In general, all staff members are great.

Experiencia fantástica: After 25 years of anxiety and nervousness about going to the dentist, I finally found a place that made me feel safe, comfortable, and truly cared for. I want to give a huge thank you to Dr. Tavakoli, Sandra, Dominga, and Laura for going above and beyond to make my experience a positive one. From the moment I walked in, everyone was warm and welcoming. They were incredibly patient with me, took the time to explain everything, and never once made me feel rushed or judged. Dr. Tavakoli was especially kind and gentle—she helped put my mind at ease and made what I thought would be a stressful visit into something I could actually smile about. I’m so grateful for this amazing team and will absolutely be telling all my friends and family to come here. If you’ve ever been scared of the dentist like I was, this is the place you want to go. Thank you all so much for helping me overcome my fears and finally feel confident about my dental care!

Experiencia negativa: The worst service in corona. If I could rate it a zero I would. Waited an hour and a half in the waiting room because the dental assistant didn't want to take my file next, i only say this because i over heard her say this to the receptionist, since I'm a new patient? Idk, I finally went up to the front desk and ask if I should just leave, mind you I'm in so much pain, as I say this the lady in her office sees me and said oh you've been here for a while. So they seen me and didn't bother to think oh hey she's been out here for almost 2hrs... then I get pushed through while the assistant helping me was so nice taking my x-rays meanwhile the other assistant that past my file up was giving me the stink eye! The most uncomfortable feeling in a dental office! This is my first impression of this dental office! All of that wasted time just for them to have me reschedule! As if i would want to do so with them. I've never encountered such unprofessionalism. Now I'm still in pain in hopes they'll send my antibiotics to CVS... I was having high hopes for this place to be my family's dentist but what a joke.

Experiencia fantástica: Dominga helped me with detailed information on the cost for my treatment. She was very cheerful and have a great personality. I appreciate her kindness in listening to all my concerns. I recommend this office to anyone who is looking for great service.

Experiencia negativa: This is an updated review after a 5 star review during the first visit: I had a terrible experience with West Coast Dental overall. 1. They always double book appointments and wait time is from 30 minutes to 60 minutes. 2. They have a children specialist but once a month. Actually, they called me to book an appointment with a specialist. Yesterday, when I went to the office they said that my insurance plan doesn’t cover it otherwise they need to charge extra. 3. They will find “stuff” to charge you even though you are OK. Overall, so unprofessional. They are after your money not your dental hygiene. Stay away from them

Experiencia negativa: If I could give zero star I would! Absolutely unacceptable experience. I had an appointment for my two kids with a specialist at this dental office. We arrived 10 minutes early, checked in, and ended up waiting for almost an hour—over 50 minutes—with no communication or updates from the staff. Finally, after all that time, someone calls me just to say that our insurance doesn’t cover the specialist we were supposed to see. Not only was this information something they already had, since they had our insurance details well before the appointment, but it should’ve been confirmed and communicated to us long before we wasted nearly an hour of our time in the waiting room. To make matters worse, the front desk staff, especially one particular woman, was rude and dismissive throughout the entire interaction. Instead of offering any real help or apology, they just handed some paper to another lady who is in office and she tried make excuses on be half of their irresponsible action and hand us a paper with another referral and said the one specialist our insurance does cover wasn’t even in that day. It honestly felt like they didn’t care at all. As a visibly Muslim woman wearing a headscarf, I also couldn’t help but feel that we were treated with a lack of basic courtesy and respect. Whether intentional or not, the tone and attitude we received made me feel unwelcome, ignored, and disrespected. This whole experience was deeply frustrating, unprofessional, and frankly, hurtful. We will never return to this office and I would not recommend it to anyone—especially families or those who expect to be treated with basic respect and decency.

Experiencia negativa: My wife has waited over 2 years for a single tooth implant. She ask for updates on its arrival. And are told it has shipped and they would call to schedule installation. They never call or return calls promised. Worst experience we have ever had.

Experiencia negativa: I waited 3 hours with no updates, just to be told to come back another day for a simple cleaning because the hygienist still had a few patients before me. I am very disappointed and will not be returning to this office.

Experiencia fantástica: Last night while I was flossing my cavity filling popped off leaving me with a hole in my tooth. I panicked and tried to find any dental offices open on Saturdays to get it fixed asap. I came to West Coast Dental of Norco right when they opened and spoke to Carlos, who was very helpful and added me to the schedule so I could be seen right away. Blanca was very sweet and performed X rays on me and made sure I was comfortable. Stephanie was so nice, supportive and took her time answering any questions I had. Dr Kolahi Aval was great, he was kind and took the time to explain everything to me and answer any questions or concerns I had about my dental health and the services I needed. He was very gentle and you can definitely tell he cares about his patients and how he performs his work. My first time here was amazing and I will definitely be coming back for more dental services. Thank you West Coast Dental for seeing me on short notice and taking care of me and my teeth!

Experiencia negativa: Worst dental office ever. Every time I have to wait, I'm not sure why they make appointments. The last one was a 3 o'clock appointment seen finally after 5 not happy I had to take time off of work for nothing. Then the up sales always something extra they want to do and of course the insurance doesn't cover it. The last visit, they suggested a bit of work. I told them to give me a couple of days to figure it all out. So, now, I've called back multiple times, trying to talk to them and get an appointment setup and no return phone call back from Sandra or Jasmine. Should be a negative 5 stars.

Experiencia fantástica: Weather for a tooth ache and got so much work done. Everything was quick and the staff is super friendly. Loved it!

Experiencia negativa: Run away from this place, worst orthopedic experience ever, I went on October 2024 for “liners” We are in March I was never able to acomódate an appointment, filed a BBB complaint and from 3,000. Plus they gave me a return of $800. Do not go to this place is the worst I’ve ever experience in my life.

Experiencia negativa: Do not go here if you value your time. Run very unprofessionally. Your appointment times do not matter, they will be late, over an hour in a lot of cases. Will forget basic patient info and what you’re even there to do. I’ve had the dentist who scheduled my follow up for 2 days after the first date forget everything and leave me waiting in the lobby. Genuinely any other dentist office is better.

Experiencia negativa: I went for my first appointment and they let me wait for an hour. They are slow, I have texted them and emailed them to cancel my appointment and they told me to pay 75 for cancellation? This is not fair because I emailed and no one responded and I cancelled 3 days before the appointment. I am not going to pay, and if they want me to pay for nothing I will sue them.

Experiencia fantástica: Highly recommend for any dental services, very nice people/staff and they always do an amazing job on my routine dental cleanings and check ups!

Experiencia fantástica: The office has knowledgable and experienced dentists and extremely courteous staff. I Feel comfortable when I'm there due to the positive energy and the professional atmosphere .

Experiencia negativa: Always be very attentive regarding your diagnosis and ask for an alternative treatment to compare the numbers and please get a second opinion somewhere else, you’ll be surprised on the outcome. Most dental professionals is all about the money (daily/monthly production) and not the quality of care provided. Standard of care should always be the objective, can you honestly say this is always being provided?

Experiencia fantástica: This review is strictly for two employees at this location. Jazmin and Frankie went above and beyond to make up for the lack of accessibility that this company has for people who are disabled. My mother is paralyzed on the right side of her body and can not safely stand on her own. This was my mother's second set of panoramic x-rays because the results from the first set were not sufficient. Though I had not been at her first visit, it was apparent why she had to go back in. The x-ray machine would not even lower to her height in her wheelchair. Had it not been for Jazmin helping me stabilize my mother in place and Frankie's diligence, this would not have happened. It is apparent that Western Dental aught to consider their patients who don't have full mobility, and their employees who directly work with this community.

Experiencia negativa: Welcome New Patients--it's ridiculous! I went to the appointment, and as a new patient, I was there on time. The receptionist was really rude, and I was waiting over half an hour. No staff member let me know when they could provide the service. This dentistry office can't be trusted, so I left. Perhaps they will send me a bill, but I don't care!

Experiencia negativa: Long time waiting, very bad service, every Dr tell me different things every appointment new dr and tell me different aids . Always short staff.

Experiencia positiva: Schedule for 9 am appointment but they have 5 other patient also schedule at the same time so Ending up waiting 30m before being seen So just get there supper early.

Experiencia fantástica: I had an appointment with Dr. Tavakoli this past Sat. She did a great job of explaining what she was going to do and did a great job! Office staff and office manager Sandra are very courteous and knowledgeable in their field. Will definitely recommend this location to my family and friends.

Experiencia positiva: The new office manager Sandra was very understanding about my husband’s dental apprehensiveness & comprehensive regarding his treatment plan. She took extra time & care with us. Also Jasmine gave us excellent customer service in office & over the phone. I appreciate all their efforts in meeting our dental needs. Wait time was a little lengthy though as seating was limited at times. I hope to leave a positive review after treatment.

Experiencia negativa: I had gone here years ago to have work done, and I had a terrible experience with this location during that time and went else where. Because I didn’t have steady work, I had lost insurance and couldn’t finish the work I needed. Things have been turning around and I’ve recently been able to get back in to finish what was started at this location. Come to find out from my new dentist that this location had done multiple procedures that were NOT needed, causing a lot of stress and debt in the long run. Completely unethical and immoral. I’d give no stars if I could. Stay far away from this place, they’re only looking to make their pockets fatter.

Experiencia fantástica: My experience was great. I felt comfortable when I walked in from the young lady in front of the office to the x-ray young man, the doctor to the young lady who runs the office.

Experiencia negativa: Three times I went in to get a cleaning and I still didn’t get it done; 2 of those times they told me the dentist had a family emergency and they had me reschedule. The last time they canceled they did not even notify me. I had left work early(once again) to get to my appointment, and only when I showed up did they let me know. There is a huge lack of communication amongst the staff and I canceled my last appointment and decided I won’t be going back. To be honest I’m not even sure if I trust their practices. I’ve read the previous reviews which share similar experiences, so that finalized my decision.

Experiencia negativa: Over priced !!.. i cancel the appointment and Procedure but they charged my Carecredit Card $2444.00 anyway? Called my bank and had to dispute charges. Apparently they charge you even before you come in just in case you change your mind.

Experiencia negativa: Worst dentist ever! Cancelation at last minute (3 times). They told you about price, but they don't give you the quote. Le girls comes and walks with a paper in her hands that you don't see. I also did an appointment for brace price quotation. They wanted to place the brace the day of meeting, they ask at least 3 times why I don't want to place the brace today (=====>>>> because I don't know you price). So bad organisation and not trustable

Experiencia fantástica: Nice and clean place. They do a great job and I have always been called in on time. Sandra has been very helpful to me!

Experiencia negativa: The problem at this location is the Admin staff. The dentist was amazing and made me feel so calm and relaxed after coming in with a lot of pain. He set a clear course of treatment and he Explained calmly and clearly and put my mind at ease about my symptoms. The dental assistant was quick and efficient and did not skip a beat through imaging without making me feel rushed. Excellent dental care staff. The admin staff are rude and make you feel like an unwanted step child. They go past the scope of their duties and to be frank I do not think they care about what they are doing. There is definitely a concern that they are conducting shady billing practices. I wasn’t going to leave a review after my visit two weeks ago but after my experience today I’m not going back there. You should just go to another office that doesn’t make you feel unwanted or has shady billing practices. The dark haired front desk woman with the thick rimmed glasses, who looks miserable, is just plain rude. Wasted 45 mins of my morning appointment waiting all because she couldn’t be bothered to give me, a new patient, instructions. I had to get up and ask when I would be seen for her to tell me to fill out some link. Mind you the link could’ve been sent in the week before I had the appointment. So wasted another 15 mins filling it out before finally skipping over the last three pages of whether “I liked my smile”. Waste of time. She spoke in the most demeaning high pitched voice which ultimately made me feel like I was stupid for asking simple questions. The older woman in their billing department with the thick rimed glasses and brown hair was also overbearing and didn’t act with her scope of work from my perspective. Instead of coming in to take payment, and getting my treatment started she spent 20 mins going line by line through the dentists notes for treatment, reanalyzing my care plan that he set out and trying to break down why I was being charged for each thing using her own grotesque vernacular: “rotting teeth” “bacteria building up under your gums” literally the dentist said I have bone loss and needed my crown needed to be redone. She Made me feel scared, uncomfortable and wasted my time ultimately because I asked the dentist again about all she said and he had to reexplain himself because none of what she said was what he said. Stay in your lane billing. Just come in, explain charges, take payment and go. You aren’t needed for a second opinion. I should’ve known they had something wrong with them when she said they only cleaned half a mouth at a time and got mad at the dentist that he cleaned my whole mouth. I kept thinking who does that? What kind of hack dentistry cleans half a mouth. Then she said oh she would “bill one half today and one half tomorrow”. I kept wondering why. I get two cleanings a year and have a reoccurring pain from this crown that I go to my old dentist for pretty frequently and have never heard of this. My old dentist was the west coast dental in Moreno Valley I figured might as well find someone closer. So came here. I’ve never had to do half a mouth of cleaning ever. EVER. I’ve had two types of dental insurance with previous employers and am now paying for an additional layer of coverage. Today I get a link from them, they are asking me for an extra thousand dollars. I already paid my co-pay which was triple it has ever been with my previous dentist. It took six calls to get through to some one who then puts me on hold to speak to this same woman in billing and all she could say is my insurance “didn’t pay” and hung up on me when I asked for them to send me a list of charges. I called my insurance after. They have already paid my claim “as billed”. So either this woman didn’t bill properly or something is wrong. Very suspicious and I will not be going back. Wonderful as the dentist and the dental assistant were, The admin staff has rubbed me in the worse way possible and I would never go bck or recommend. I’ll just have to make the 45 min back to my old dentist.

Experiencia fantástica: Pretty good about taking you back and getting you started at your appointment time. Not a lot of waiting around. They have an amazing woman who comes to you to explain your insurance coverage and costs and works well with your budget. The doctors here are quick and efficient. Been going here for 4 years now and I always make sure I choose them during open enrollment

Experiencia negativa: So all of the 1 star reviews are accurate, the wait time is always long, not all but several staff members are rude, this is not why I decided to write this review, the reason is they did work on my son without asking me first then the manager says I need to sign for authorization for the work done after it was done, I will be letting my insurance know about the unauthorized charges Its funny all the replies to these 1 star reviews basically say the same things, " thanks for letting us know, sorry for the experience" But obviously nothing has been done, Very sad!

Experiencia negativa: Came a week ago WITH appointment I missed work and nope they told me they were "over booked" and they had to reschedule. I'm back again. Appointment was at 4pm it's 5:07 and I'm STILL here waiting to be called in. Keep in mind THEY charge YOU $75 if you don't show up. If you're a person that has stuff to do or that appreciates your time go somewhere else.

Experiencia fantástica: The moment I walked into this dental office I knew we would be taken care of. I went to a different one last week and didn’t feel the care and passion that this team at West coast Dental had. The registration of a new patient was simple and easy. Both my kids were seen and didn’t have to wait long. The assistants that took care of my kids were gentle and sweet and kind. When it was time to speak about the treatment with Sandra the office manager. Her kindness and care was exceptional. She went over treatment with detail and was so patient and answered every question. I never felt rushed and she made sure she scheduled me and my kids for all there treatments and instead of waiting for weeks of appointments she made sure we were taken care of. Huge recommendation for all the parents to take their kids to this dental office and even us parents too. I am so glad we found you and thank you for your help.

Experiencia negativa: Very rude Front desk/receptionist! She kept mispronouncing my son's name after I corrected her twice on the proper pronunciation. Unacceptable behavior and on our very first visit none the less.

Experiencia fantástica: I came in at 9:00am for an appointment and the receptionist Veronica was actually nice, helpful, and came in early and allowed me and a few others to wait inside which was nice. It was busy when i went on Monday, but my time there was minimal and i was able to get all my work done. I had Dr. Sharma, and Dr. Park for my root canal and they were both very helpful, and did a really good job with my root canal and any questions i had. They were also Very professional.The manager Sandra seemed like she had the team under control and very lively as well which was a plus for me. Jazmine the treatment coordinator was very helpful with explaining and setting up my payments. She literally answered the millions of questions i had. If you need work done and you’re nervous or don’t know which office, u should consider the corona location. Been with them for 2+ years and Ive had little to none problems.

Experiencia fantástica: Totally Awesome staff !!!! Great caring Dr. All around good experience that makes it very easy to return for another visit. Thank you again West coast Dental Corona

Experiencia fantástica: Best dental experience! This dental office has one of the best teams in the industry. Dr. Sharma performed a root canal with such precision and skill that I had no post surgery pain at all. The entire staff, from the dental assistants Yaris’s and Frankie, to the office manager Sandra work together well to make sure you have a pleasant dental visit. I highly recommend this dental office.

Experiencia negativa: I had the worst experience ! New patient! my appointment was scheduled for 9am arrived at 9:04am did my paperwork online as requested. 9:50am came and I still had not been seen or called back. No one acknowledged me or informed me if they were running behind. Honestly it was really rude and unprofessional! You guys have a sign outside saying NEW PATIENTS ARE WELCOME but honestly It was really disappointing. Worst experience ever !

Experiencia fantástica: It is a beautiful woman. Mrs. Germaine is very, very nice. I hope to get back there very shortly.

Experiencia negativa: I experienced a lot of up selling form them. Dentist was good but the office charged me more than $1,000 was a routine checkup and cleaning. My dental insurance refused to pay. Not going back to them.

Experiencia fantástica: They were very helpful I will recommend them over western dental, their prices are unbeatable the staff was so nice and helpful. The experience was wonderful

Experiencia fantástica: Everyone there was nice and professional. Both my kids had appointments, and the staff and Dr. we’re patient and caring with my kids.

Experiencia fantástica: Carlos, Thank you for looking out for us and managing the situation professionally!! My wife will definitely feel much better once she gets the work done differently. I appreciate your kindness and great attitude

Experiencia fantástica: I'm extremely grateful for the whole staff at West Coast Dental of Corona. I've had two root canals and lots more dental work. Everything has been extremely professional and they are on top of it. From getting authorizations in record time, to x-rays, cleanings, scheduling and the actual dental work. I have extreme dental anxiety and the whole staff has made me feel extremely comfortable and safe and pain free. Everyone in this office is so personable and make you feel like family. Because of my amazing experience so far, I highly recommend West Coast Dental of "Corona".

Experiencia fantástica: Jazmine and vero were so helpful, Amazing people here 100% recommend!! So greatful i had a great experience. Great customer service!

Experiencia fantástica: It is good to be able to walk into a Dentist Office and be treated with respect and kindness and West Coast Dental will try and do their best in getting answers on insurance coverages

Experiencia fantástica: All staff very friendly & helpful. Dr. Sharma is great! Awesome dentist.

Experiencia negativa: Was told they would do a tooth extraction at the beginning of the visit. Then an hour 1/2 later I’m told there’s no surgeon available until the 24th. So I went to another dentist and got it extracted plus more

Experiencia fantástica: Alway excellent service from the team at West Coast Dental. Thanks to Victor for making me feel comfortable during my X-ray and before my cleaning.

Experiencia negativa: My appointment was at 11 am and they called and said someone canceled a10 am appointment, and to show up at that time. I arrived 30 minutes early, waited 2 hours in lobby. One hour in the back office chair. Then they asked if I want to reschedule??? Really!! After I missed work and waiting all these hours need a new dental office. Save time and Don’t bother to come here!!

Experiencia fantástica: I have had several procedures but the most important two are an oral surgery to extract a jaw tooth and upper and lower partial dentures.

Experiencia fantástica: Its great and all the workers and dentist should get raises and bonuses . Well if you want to know I was afraid of dentist and I had one that should me passion for my fear . And you all do the same you listen to me .

Experiencia fantástica: West Coast Dental of Corona saved me from getting a root canal and crown. My ex Dentist said I needed it and said I might need to remove my tooth all together. Thank you to Dentist at West Coast Corona they are honest people and care about patients.

Experiencia positiva: Very nice experience at the dentist. Clean, friendly, cost effective environment with an easy to find location! Just need a little larger wait room.

Experiencia fantástica: I was so terrified of getting my wisdom teeth out, but they made me feel comfortable and it was such a quick process!

Experiencia negativa: I waited quite some time for my appointment. And even longer for my actual orthodontist work. I completely understand the understaffing but what bothered Me is they didn’t have the proper equipment for the job. They ended up using a small piece of the bonding material and made it into a makeshift hook to hold my rubber bands because they didn’t have the actual piece of metal that should be there. Now it hurts to eat and talk and I have to deal with it for a whole month. I’m a pretty understanding person but some things are just unbearable.

Experiencia fantástica: I’m glad I chose this office because of the doctor and staff. Dr Paul was amazing so was the staff. Manager also took good care of me. Thank you

Experiencia negativa: This is absolutely the worst dental office I have ever been to the staff is extremely rude. I paid to get dental implants done a lot of money and now they are telling me that I need to pay $600 for each locator which I have two which are just two little rubber part they need to replace am very disappointed and will not be using their services ever again and I will tell everyone not to use them I have never been treated this way ever

Experiencia negativa: Make sure your appointment schedulers are well trained and competent. None of the information taken by the scheduler was correct in the system. When I showed up for my appointment I was told that I didn't have an appointment. The receptionist that checked me in seemed to be irritated. I couldn't tell if she was irritated at me or the scheduler who entered all the wrong information. I didn't feel welcomed at the office. If the Dentist is running behind schedule, please keep the patients informed.

Experiencia negativa: Told me to wait outside because I didn't have a mask, while other patients were in the waiting room with out masks. Discriminatory unfair treatment. Either you apply your rules to everyone or to no one.

Experiencia fantástica: Love, Love, Love this place!! My son broke his adult tooth, called around to find a dentist to no avail. Called West Coast Dental, Grace the office manager answered and got us in the same day!!! The Dr. Farage, her staff and over all experience was amazing. 10/10 recommend

Experiencia negativa: Caution.. beware as this place should be investigated. Not sure how this dental office is in business. I do not believe the denist is board certified. The dental work performed is zero stars and customer service is negative non existent. . I had a 9:00am appointment and was sitting around the office until 1pm while the staff went to lunch. There was no mouthwash available. They did impressions on my mouth with no bib on. I had a piece that I was told to hold in my mouth for impressions for almost an hour when I realized the office was empty. I was still sitting there with the piece in my mouth and was not notified that the staff went to lunch. The dentist did not introduce herself. Also, they had the nerve to charge my insurance to the max. Owens

Experiencia negativa: Called before hand about my elderly parents insurance. They have Medicare. Told yes they accept. Filled out paperwork online. Got to appointment 15 minutes early. Called up to receptionist for her to tell us he doesn’t show he has insurance. We said we will pay cash. Asked to fill out a form “to pay cash”! Waiting and waiting and finally just called it a day. Seems unorganized and I could sense we would not have a good experience. They need a better call center that will give accurate information. Waste of time.

Experiencia negativa: Very nice just staff, just terribly inefficient at either their work or their communication. I walked out after waiting over an hour before my cleaning started. Never informed that they overbooked or someone didn’t show up to work, just that they’d be with me shortly. I can’t do business with a business that doesn’t respect my time. Dental offices are like churches . . . on every corner, so I’ll try another.

Experiencia negativa: Update: One of the crowns this dentist did has already cracked, not even been four months. Now it has to be redone, and will contact the insurance to see if they will cover to have it fixed. This place is a horrible. DO NOT GO HERE. GO SOMEWHERE ELSE. THIS PLACE WILL MESS YOU UP. Beware: Major Scam Alert They cancelled my appointment again, no valid excuse. Been waiting for them to finish with one crown for over three months. That is unacceptable. And Rosie the so-called office manager/ insurance coordinator is a joke, she lies about everything. Don't agree to get any work done until you verify it with your insurance. They will try to charge you $950, for work that should only be at most $325. Basically what they do is pick icd codes that are not billable or not covered by your insurance. And then proceed to tell you it's not covered. When all they have to do is bill the right codes, that they have agreed to accept when they accepted to work with that particular insurance; and accept that as payment in full. I know that every plan and insurance works different. That's why you have to check and double check, what it is you are covered for. You just can't trust them at their word. But definitely do not trust any words that come out of their mouths. I've been lied to, every time I talk to them. Rosie also promised to work on other authorizations for other work I need, and she has not even contacted my insurance. It's been over three months...and I asked and she just says the insurance has not responded to the request...but it is not true I've spoken to my insurance several times to verify if they have received any additional requests for treatment and they have not. Rosie is a LIAR. And of course is you call to speak to her she is always unavailable, but she will call you back. Also a lie.

Experiencia positiva: I love how I play music in the background scented fragrance and he always talk to you calmly in one minute the whole staff how they are super clean during the covid give me some more injections please to really numb me that would be great just keep numbing me LOL I wish they would offer more free knick knack sensor toys for the kids, maybe a sticker and free sugar lollipops

Experiencia negativa: Speed up service time. Waited an hour before walking out. Dentist was argumentative when I refused services she recommended but NOT required. Very disappointed

Experiencia negativa: We waited 55 minutes for an appointment that lasted less than 5. This appt was for my 18 month old toddler and no wait should ever be so long, especially for a small child. We will be switching offices immediately.

Experiencia negativa: My son was waiting for almost an hour after they numbed him to get worked on. No one even checked on him until I said something. Then when they started working on him he felt pain almost instantly so the y had to inject him again.

Experiencia negativa: Run, do not walk away from this place. I have NEVER had such a horrible experience. These people flat out lie when quoting you a price for their services. In my case, they performed a root canal and told me I had to come back for the crown. I specifically asked on 3 separate occasions whether the price I paid included the crown and on 3 separate occasions, I was told YES. I went back a week later to have the crown done and was told it was going to cost me an additional $950.00. This is not the first time this has happened but it is the last. Complete ignorance!

Experiencia positiva: Great office staff. The wait time was a lengthy but the positive atmosphere made up for it. Thanks for the respectful consultation. See you you soon for treatment.

Experiencia fantástica: The Persons that attended to me was very nice,respectful and kind. For the first time I actually had a positive experience at the dentist.

Experiencia negativa: I usually don’t give bad reviews but I think I have to. The front office staff need to be educated on how to communicate with their clients. They come off as unprofessional and very rude. And it looks like they don’t communicate with each other. So very unprofessional!!!

Experiencia fantástica: Kind staff and great oral surgeon. Had my wisdom teeth extracted and they were all very friendly and sweet. 100% reccomend

Experiencia fantástica: Profession staff. Curious. Clean facility. Dr Sara was the best dentist I have Seen in a log time. Painless visits.

Experiencia fantástica: Great place all staff is very friendly. I will be taking my kids here the best dentist I’ve been to so far. The staff is amazing I highly recommend this place.

Experiencia positiva: I've been pleasantly surprised for the past three visits for routine cleaning. Waiting time was reasonable and the dentist did a great job. Nobody tried to upsell which is a relief. I'm getting used to the fact though that it is rare to see the same dentist more than once or twice. I'm planning to stick with this dental office for future visits.

Experiencia negativa: Do not spend your money or time here. Worst Dentist in Corona, CA. Dr. Does not care about his work, all he wants to do is upsell products. Dental assistant has bad customer service and cannot perform basic floss procedure. Horrible. I would rate this place a 0 if I could.

Experiencia negativa: After my first cleaning. I was told I needed a root canal and caps to cover a couple teeth. I was told my copay for the root canal would be $600 per root canal and $300 per cap. I decided to verify the cost with my dental insurance and was told my copay for each root canal should be between $70 and $160 and the copay for each cap should be less than 160. This place is a money trap and will submit unnecessary reimbursement codes that will drive up ur out of pocket cost. Always check with ur dental plan prior to paying.

Experiencia fantástica: Great place all staff is very friendly, doctor explains treatment recommended very well. Easy to setup an appointment. You don’t have to wait a long time to schedule an appointment usually you could get in within the same day.

Experiencia fantástica: This dentistry offered nothing but kind and sincere hospitality with every visit… The Doctor/staff were very welcoming on every encounter and really gave a family based medical facility vibe that is lacking nowadays. I am 25 years old and naturally was concerned if I would get taken advantage of due to the nature of my experience. They were straight forward, explained why I needed work done, gave me options, and found an affordable way to work within the terms of my insurance. I would recommend this dentistry 10/10 to any of my family and friends in the Corona area!

Experiencia fantástica: It was my first visit there. Neat and clean environment. Friendly staff and competent doctor. We were told about all the issues with our teeth and it's upto us , whatever we want to go for. So overall a reliable place for the first basic know how of how your teeth are , it's very good. The procedure experience will come later.

Experiencia positiva: My first time ever at West Coast Dental. Overall the experience was good. I liked that when the doctor came to talk to me he was quick and straight to the point with my exam and recommendations on treatment. He made sure i was numb enough and comfortable enough throughout procedure. I wasnt to happy to wait almost an hour an half to even get to xray chair. But the stafff was friendly and informative if you asked the right question. The actual work done was a lot faster than I expected.

Experiencia fantástica: I'm so happy with West Coast Dental of Corona. The entire front staff and dental assistants are very caring and professional! Dr. Hoshiyar did a great job working on my teeth and it's good to know I can trust their care as needed.

Experiencia fantástica: Every time i go the entire staff is very nice and helpful! The first visit a year ago was my first time going to the dentist in 10 years or so and i was nervous to say the least. They took the best care of me and explained me through the process. All this and still a uch good prices, or no payment at all. Back again today for more work and even if they are busy (which is a good sign in my book) they are very helpful and actually care. So i am very grateful for this dentist office!