Ruby Dental & Braces

Experiencia fantástica: Dr winn was very kind and calming sweet I really like the staff they were very helpful and Dr James the Surgeon was very calming and made me feel at peace I have another appointment with them

Experiencia negativa: If they had a zero stars u wud for sure get it. Uve earned it

Experiencia negativa: RUN DO NOT WALK AWAY! I drove over an hour to half to have my daughter seen because she aged out of the pediatric dentist she was going to and this place was the only one accepting new patients for her insurance. I called them on the way there to let them know we may be 5 mins late they said as long as its no more than 10 mins. We get there and they do x-rays and the chair they put her in was in a common like area with 3 other patient chairs all open everyone could hear and see everyone's information and x-rays. Then the lady came to look at her and said she needed a filling as well as her cleaning bur they could not do anything today because the lady quit but the office manager will let you know what's going on. This is what got me....the office manager took us into a room and closed the door and said we can't do anything today I'm trying to keep this place open and keep patients coming in so bring her back in 6 months for her cleaning and hopefully I will have found someone to work and do the cleanings and the fillings. I was blown away! I asked why did wasn't I made aware of this on the phone and she said did you not hear me say I'm trying to keep this place open and patients coming in so we dont have to close down. Not to mention I didn't see one thing cleaned while i was there or one pair of gloves changed. The plastic folder they had her file i was not cleaned and handed over by 2 different people as well as the pens they wrote on it with in the back. Now I have to contact the insurance company and let them now she never got her cleaning and find a new dentist!

Experiencia negativa: Y'alls processes could use some serious improvement. Especially the scheduling communication layer. I've not witnessed a more pitiful process than the current one used by Ruby Dental. Literally every time I deal with y'all or come into the office either we or another person is having an issue based on communication breakdown and process failure. That tells me that the people that make decisions for Ruby Dental truly do not care about the purpose of the place to begin with and that's pretty disheartening. I'd type a lot more and be more constructive with it but choosing my energy investments is important to me and it's extremely apparent based on our experience the last 3 years that the investment would yield zero returns.

Experiencia negativa: Bad service never on work on schedule and they have horrible management. Onky avaliable 2 days a week and they have rescheduled my appointment without telling us 5 times. They do not even have ortho that stay here full time. Do not come here. It has been a few months and now they dont even have a full time or part time Orthodontist. I am so not getting communications about rescheduling or anything until I am here.

Experiencia positiva: Unfortunately today was a little busy, but I will give praise to the women in the back running around doing xrays, cleaning utensils, and just keeping the environment upbeat. I feel this location can be 5 stars once it was completely staffed.

Experiencia negativa: Look i haven't taken my kid in for the first appointment yet having canceled the first appointment last week, just today in a 5 hour period this place has called 4 TIMES twice(the same person the same voice) to reschedule the second call was after I had already scheduled a new appointment and twice more to confirm the appointment that's about 20 days away... I dont receive this many calls from a dentist in a year let alone a single day. Im annoyed and a bit suspicious on what's going on and why this place is so disorganized with this stuff

Experiencia fantástica: They were all very nice and polite.

Experiencia negativa: The past two times I have had a CONFIRMED appointment, their office has been closed. This is the second week in a row I drove an hour for my child not to be seen. No one in this office answers a phone either

Experiencia negativa: Extremely incompetent! They lied to me saying they could pull my broken in half tooth the same day!! Doctor was extremely incompetent!!! Shouldn't be a doctor if you can't properly care for your patients. The girl who done my trays was super though! Will never go back and will definitely not refer even my dog there. Filled my paperwork out online they said they never got it. The whole office isn't even competent

Experiencia positiva: Can't get in touch with them to change prescription of a antibiotic the one they prescribed I can't take. I never had any problems like this before.

Experiencia negativa: No warning from the actual office. Drove over 3 hours for an appointment and the office is closed. The actual office is the worst about returning your calls. It is always a call center. We didnt receive a cancelation call or text. Just showed up to the door locked and lights off. Yet everywhere online says they are open. This is ridiculous.

Experiencia negativa: If I could give zero stars I would! My kid got braces here and the brackets were never put on correctly and keep coming apart from her teeth. We have waited months for appointments to have them fixed on several occasions all to get to the appointment early and have them cancel because something came up with the dentist! Yall have got to do better! You get people that hardly speak English answering phones that aren’t even in the location who can’t help u so what’s the point?

Experiencia fantástica: The people are so friendly and helpful. We arrived early and we were seen within 10 minutes.

Experiencia fantástica: Ruby Dental has been providing excellent care to my family for nearly a decade. I love the staff here!

Experiencia negativa: You can NEVER reach them by phone. You can leave all the messages you want and they will never return them. Save yourself the trouble find a better dentist/orthodontist to go to!

Experiencia fantástica: So during an outing, I had an unexpected event happen where I’ve bit into something and had a filling fall out. I tried to make a phone call to get an appointment and I ended up dealing with the scheduling department, which was not very helpful…. BUT luckily I was out in the area so I quickly stopped in and they were wonderful with my anxiety and with getting me in to get my front tooth fixed RIGHT THEN AND THERE….. I’m so grateful for Keeba and Erika and the nice lady at the front desk for helping this day Go as smoothly as possible. The Dentist there is really sweet as well.

Experiencia fantástica: Staff was very friendly good service.. Granddaughter had no complaints

Experiencia negativa: Do not waste your time here they are ridiculous with appointments they will cancel and not inform you very unprofessional the staff there are rude they spoke to my 5 year old very poorly and they have the radio so high in the back you can’t hear what they are saying.

Experiencia fantástica: "I would never have thought I’d be saying this in a million years, but this staff is unbelievably awesome. They were able to get me to calm down and made me feel so comfortable; they were extremely patient while walking me through the work I needed done. Just getting me in the door and into that dentist bbchair was a feat in itself. Erica and Dr. Huyen are absolutely the best—they are like Batman and Robin! Even the front desk was so nice and down-to-earth. I beyond highly recommend the team in Elizabethtown." Yall are the best.... Thank u ever so much.... "This is Robert Andrew-Lee Bishoo and I approve the message"

Experiencia fantástica: First visit today, and as of 5/13/2026 would recommend to anyone. Great people, kind, and attentive. The staff I have interacted with where both very personal and pleasant, and they genuinely seem to enjoy helping.

Experiencia positiva: You come in a set for an hour without being seen…. It just really long wait time but she said staff was short today … an all while I’m setting here waiting for someone to get on it I’m to OCD for this .. hmmmmmm……staff is very friendly given the last time I was here the front staff was terrible.. looks like these new girls are gonna work out!!

Experiencia negativa: The lack of professionalism here was honestly shocking. We arrived about 5 minutes late due to construction near the new Kroger after driving over 30 minutes, only to be denied our appointment. We were never informed of any strict “no grace period” policy—especially at specific times like 11:00 or 4:00, which conveniently fall right before lunch and closing. When I tried to explain the situation, the front desk staff (Brooklyn) responded with a very rude and dismissive attitude. She spoke to me in a snarky tone and then abruptly told me to take out my ID and insurance card, which felt unnecessary given the situation. To make matters worse, another staff member came out shortly after and said they “didn’t have time” to see my son . This was hard to believe considering how quickly they handled my husbands previous visit. where they barely looked at his teeth claimed their X-ray machine was broken and rescheduled him. (his appt was for a broken tooth if you knew your xray machine was broken, why wouldnt you call ahead of time. ) I’ve also heard concerning feedback from a family member about unprofessional behavior in the office, including staff speaking negatively about patients, which makes this experience even more disappointing. After this experience, I regret giving them a second chance. Communication, professionalism, and basic courtesy were all seriously lacking.

Experiencia fantástica: On Saturday morning. Derby Saturday at that. I forgot to confirm my daughter's appointment, but they were willing to squeeze my daughter in. Thanks again

Experiencia fantástica: They were very friendly and even the dentist was friendly this time this experience was a lot better than the last ones there

Experiencia negativa: You can not get ahold of the office. They have an answering service that you can’t understand. They cancel appointments often.. sometimes i get 3/4 calls weekly to schedule an appointment already scheduled. I don’t understand.. so frustrating

Experiencia negativa: This is the 3rd time that I've driven to the office (which is a 2 hour trip for me) only to find that they have cancelled without notice. My son is their patient. I even called their call center (because God forbid anyone in that office works a phone) and confirmed the appointment time and day. I have contacted the call center again, they looked at my last phone call, his appointment was still up on their end. But the office lady told me she had it cancelled. There was no one in the waiting room, had a nurse massaging the shoulders of one of the desk staff and the other looking into space liem she was bored. So I have no clue on why they couldn't see him at his appointment time. I have lodged a complaint on this office and will not be back. 2 years ago, it was a really good place. But it has went to shit as far as customer service. Now, I have to drive back home (2 hours away) and put another $20 in my gas tank because this office can't get it's shit together.

Experiencia negativa: The Ladies at the front desk are very nice. But honestly, how is this place still open ?? My son’s braces broke 3 times !! It is impossible to call directly !! The answering service is super rude, very unprofessional !The Bathroom.. wow ! Rusty (!) Air dryer. Everything half broken. Treatment area is sloppy as in equipment shuffled, not picked up at all. Staff back there trash talks other co workers. Wow ! Switching our kids to Generations Dental

Experiencia fantástica: Everyone was extremely nice and that treated me like an individual with care as they taken care of the issues with my teeth. I'll continue to see Ruby Dental & Braces!

Experiencia negativa: Horrible do not go to them they are rude an do not care about u at all I will never recommen u to no body I wouldnt take my animal to

Experiencia fantástica: I just want to brag on the office staff. I’ve been in healthcare for many years and this dental office has the best staff ever. The front desk staff (Brianna, Malina, Akiebia and Erica)compliments each other with knowledge and positive vibes. They are quick to resolve issues. Malina is the absolute best. Dr. Still was awesome as well. He made sure I knew what my options were and reassured me I was making the best decision. Keep up the great work. It’s good to know ppl still care.

Experiencia negativa: Horrible experience. Unreasonable and unnecessary waiting time. Dentist was very unprofessional and unfriendly. We won't be returning because this last visit was the worst visit yet.

Experiencia negativa: Trying to reach someone at the actual office is nearly impossible. My daughter had an issue with one of her brackets, caused much pain and when trying to reach someone, it was again nearly impossible and the call center stated they couldn’t get her in until the following week, needless to say because of the amount of pain she was in, somehow, someway, we fixed it from home. You should not have to wait weeks or months to get into your ortho if you’re having an issue. If ortho and dentistry are going to be offered at the location they should really consider ortho being available more than 2 days a week. Extremely frustrating and did I mention you can never reach anyone at the actual office.

Experiencia positiva: We have been taking our kids here for years and have always had great experiences. The staff is always friendly, patient, and makes the kids feel comfortable during their visits. We really appreciate the care and kindness they show every time. Highly recommend for anyone looking for a great dentist for their family.

Experiencia negativa: This place is awful! I have 2 daughters both with braces who have not been seen since before Christmas and they have wires poking and cutting their gums and not to mention a bracket fell off, I called, made an appointment and THEY canceled the appointment! The past 3 appointment we have had have been cancelled by the office. And when I call to make a new appointment it's again is several months out because they are so busy. Now my 13 yr old and my 18 year old are stuck with braces that aren't doing anything. I have called and tried to switch then but our insurance is difficult. So we are stuck. A waste of time, I wish I had just paid out of pocket and gotten a better orthodontic office.

Experiencia fantástica: They ladies where very sweet and gentle, did have a discomfort or anything. 10/10 highly recommend

Experiencia negativa: Set up an appointment to get a tooth fixed that was hurting! They never addressed the tooth ache! They did a cleaning and sent me on my way.

Experiencia negativa: Absolutely rude, can hear all of their conversations between being broke and needing financial assistance to canceling a whole list of patients because they dont know how to schedule accordingly. Will never take my kids there again and definitely would not ever recommend them

Experiencia positiva: They keep saying different stuff every time i take my child there, and waited over an hour and a half had to go up and ask

Experiencia negativa: Would honestly give zero stars if I could. Horrible place with horrible people that just needs to be shut down. I would say more but I’m trying to be nice. Just read all the horrible reviews and the awful responses for yourself

Experiencia fantástica: Everything about Ruby Dental And Braces was a perfect 10 experience we drive from Hopkinsville Ky and I would recommend anyone to go the extra miles for exceptional Customer Satisfaction ❤️

Experiencia fantástica: Absolutely loved every single thing about my visit to Ruby Dental. Everyone was so kind and I felt welcomed and at ease. They listened to my concerns and eased my anxiety. The lady that cleaned my teeth did a great job, they look so great. Thank all of them for there kindness.

Experiencia fantástica: i called over the weekend to get an emergency appointment, and they got me in first thing monday & has done an amazing job. they are very friendly, and make sure you get the care you need!

Experiencia fantástica: Never have waited unreasonably long, Very Very Good and Thorough cleaning, Just overall satisfaction I have to say Thanks a Bunch!

Experiencia fantástica: Staff were helpful and professional, no problems or pain in the process.

Experiencia positiva: Most of the staff is very friendly ! The dentist is amazing along with the assistants but the front desk lady that was there on march 2nd at 1pm was very rude ! - I wait EVERYTIME, 45 minutes plus , and the sign on the door that says they will cancel and reschedule your appointment if your more than 5 minutes late needs to be taken down cause for those of us that show up on time yall should be a little more considerate of our time , most of us have to go back to work or to another appointment or event . Over scheduling or poor scheduling causes this long wait - 8 plus people scheduled for the same time when there’s only one dentist is ridiculous. Please figure out your schedules better so you can be mindful of us paying customers - not everyone is on Medicaid or receive help . I don’t mean for this to be a bad review but it’s gotta be dealt with

Experiencia fantástica: Great place! Very comfortable and fast appts for emergencies!

Experiencia negativa: Two times now my appointments for my sons have been confirmed (multiple times) yet when we get there at 8am the office is CLOSED!!! There were no cancellation calls, texts or emails either time!!! They also lied and said one son didn't have insurance when he did! They said they called the ins co but they didnt, they just looked online. "Manager" never called me back, but I still gave them another chance. NEVER AGAIN!!! This practice needs to fire the manager or be shut down!! Avoid this place at all costs!! It's not worth the hassle! Oh and miss responding to one confirmation of an appointment, they cancel. Don't you dare make me accountable if you aren't!!!

Experiencia positiva: Really like the staff members, they're really sweet and patient with those who might be anxious.

Experiencia fantástica: Everyone was very nice and helped ti ease my son's anxiety. Very professional.

Experiencia negativa: The dental assistants were absolutely amazing, highly recommend but..front desk/check in are absolutely ridiculously rude & rolling her eyes at me bc she didn’t do her job and change my child’s name like she was told.

Experiencia fantástica: Hailey and Cierra are amazing they do great will definitely go back

Experiencia fantástica: I drive over an hour and a half just to be seen by Ruby's dental. They are great with all four of my children with ages ranging from 17 , 16 ,12 and 8. They have no complaints when leaving here. They care about their patients and have multiple people speaking multiple languages while taking all types of insurances to make it welcoming for everyone and for all ages. 10 outta 10 recommend!

Experiencia fantástica: Every shot I have ever had with getting fillings or my teeth cleaned have been absolutely miserable. Kelly on the other hand is a god send I didn’t feel a thing but a lil discomfort when she gave me my shot she was lovely to talk to and I felt taken care of and happy when I left. Kelly is an amazing asset to your alls team

Experiencia negativa: If i could leave 0 stars i absolutely would. i had an appointment today for a teeth cleaning and just like every other person who has gone a little while without having your teeth cleaned of course there were more things to be concerned about than the good things but in this case it seemed as though this dentist office had absolutely no concern whatsoever. for starters i did not know the name of the person/people that were taking care of me today. the lady that took care of my x-rays and my “cleaning” was very rude. she did not explain anything that she was doing to me, she did not explain anything about the state of my teeth and how i could care for them in better manner which should be expected from a dentist office. she was very unprofessional and made rude remarks about my tounge piercing which is absolutely nobody’s business other than my own. she asked me to remove it which is understandable and then proceeded to tell me about how it was terrible for my teeth and continuously brought it up multiples times during my visit which like i said is nobody’s business other than my own. her teeth cleaning involved picking my teeth as well as water suction and that was it. no grinding materials were used to remove buildup, no floss was used, no polish was used, and no fluoride was used either. i have been to other dentists before and could definitely see the difference in the treatment i had today versus what ive had before. i was never shown any of my teeth x-rays which i should have been & i should have been talked through what they found today and what we could do to prevent anything serious in the future and i got nothing but picking my teeth, rude remarks, a half done job so i might say. i was extremely uncomfortable throughout the entire process for feeling as though i was being belittled for something i came there to get help with. the same help you’re supposed to get from every other dentist office. today was my first visit EVER and i will NEVER come back. the treatment was disgusting and i had high hopes for a place that’s website seemed friendly but i definitely should’ve paid more attention to why they only have 1.6 stars as far as reviews. i definitely would NOT recommend this dentist office and i will definitely be taking my business elsewhere to a place that i know will actually care about the quality of their clients.

Experiencia fantástica: Review from our nervous 8 year old grandson who was getting 2 fillings: “It went great- they put some delicious gel in my mouth to numb it and I did not feel any pain. They also told me I did great.” Our grandson is now not afraid to go to the dentist- thank you for making this a good experience.

Experiencia negativa: They didn't do much for me. Drove over an hour for an appointment that lasted 10 minutes, after a 45 minute wait. Won't return phone calls, and won't follow up with patients

Experiencia fantástica: Staff are very friendly and respectful..Got my son in and out at a reasonable amount of time

Experiencia negativa: The very first time I placed a call and made an appointment for my daughter they cancelled it due to not being confirmed, when THEY DIDN'T EVEN CALL OR TEXT ME UNTIL THEY TOLD ME THEY CANCELLED IT. Then when I called 2 minutes later they said they were full that day. I had two children going to be seen on different days, and planned on having our entire family seen there over the next few months, but now they have lost several new patients. If something is too good to be true, it probably is.

Experiencia negativa: If i could give a zero star i would. The lady that works the front desk is rude and unprofessional. There office is dirty. And they dont care about thier patients at all. DO NOT RECOMMEND!

Experiencia negativa: At first. We were happy we found someone who would take our insurance, passport by Molina, in Elizabethtown. And thought the place was great, while over looking little things here and there. However this is a corporate ran business… And they really just focus on the next “customer “ , not really a friendly environment after all. As I stood back and watched all the other parents have trouble and disregard them, finally my wife had an episode where the dentist had hurried and filled a tooth which then abscesses. This brought great pain to my wife for (4) day and nights. This could have been prevented if the doctor had taken their time. Needless to say , we found a different dentist. More Family oriented. It is hard to trust the judgment of a corporate ran doctors office! Especially when you can go back there with your loved one to be with them while they are under sedation! Be cations!

Experiencia fantástica: They were awesome and our nurse KEBA was a beautiful amazing girl thank you we love it here

Experiencia negativa: It is Christmas Eve. My partner and I had an appointment today at 1 and 2. My partner had been waiting since August to have oral surgery on his bottom set. We were on a wait-list for an earlier appointment but they told us Christmas Eve would be the only available appointment. We went ahead and accepted due to the amount of infections my partner has had over the course of the year. This morning around 6 am my partner received a cancellation text followed by a reschedule for 8am. On account that may partner and I work till midnight we slept through the text. I reiterate that we had this appointment scheduled since August. Ruby dental decide to reduce their hours and close early at 11am today. The notice of cancellation and rescheduling should have come weeks if not days beforehand NOT THE DAY OF. A PHONE CALL WOULD HAVE BEEN MORE APPROPRIATE. it is import to for those reading this to know that their main number is a call center. The nice lady at said call center informed me that my partner wasn't scheduled for surgery today like he was supposed to and instead was scheduled for an X-ray evaluation even though he had ALREADY had the required one back in Aug. when the nice call center lady repeatedly attempted to reach out to the office they refused to answer her. This is not the first time we've had a lack of communication. To even get our appointment scheduled back in Aug, we were forced to make it in person despite multiple attempts for a call back. Then they had the absolute audacity to schedule us on a day and time they weren't even open. Once again when we called the call center and the call center reached out to them there was NO RESPONSE! I filed a complaint over the phone with nice call center lady and now I'm here on Google reviews. I made sure that in my complaint my partner and I ( as his advocate) will be showing up in person for the X-rays that were taken back in Aug. Why? I have a very suspicious feeling they don't got em. Regardless if they do or don't Im left to wonder if they were attempting to defrauded our insurance or were just incompetent enough to end up mishandling our sensitive medical records. Mark my words if they do not have his records I will be taking their entire practice before the Kentucky State Dental Board. My partner and I are absolutely IRATE!!! Thanks Ruby Dental for our wasted time and money. Especially since you just cut into our household income and our ability to be with our family on Christmas because we set this time aside for the urgency of this needed surgery according to what your dentistry staff told us!!!

Experiencia fantástica: My experience with ruby dental has been the best experience of my life when I came in here on my first day they were very welcoming and that’s what I cal la good dentistry

Experiencia fantástica: I was seen fast everybody is super nice explained everything to me and made sure I knew what was going on

Experiencia fantástica: Absolutely friendly atmosphere! Quick, and very informative. I wasn’t happy about having to drive 2 hours for my kids to see an orthodontist but the whole office/team made the trip worth it!

Experiencia negativa: Getting a hold of the office directly is completely impossible. I called what is advertised as their office number takes you to a call center that is overseas. I called to get my 3 kids check ups and cleanings. Got an appointment 2 weeks out which is not bad. The day before I got a call from a completely different number including different area code. The VM said to call or text back to confirm, I called 3 times all 3 times it went back to the overseas call center, I explained why I was calling they told me they needed to transfer me to the office, all three times it transferred me to a different call center representative. After getting nowhere I decided to try text, I text the number they called me from, I tried the short code number on the website, and the other listed numbers no luck. The next day I called 2 more times and still got a run around. We drove 90 minutes to get to this office. When we arrived (30 minutes early) we were told our appointments had been canceled because we never confirmed. I explained to them that I had tried calling several times and could not get through. They ended up taking us anyway, which i am grateful for but we did not get a note for their school and I have been trying for 3 days to contact them to get it sent to me with no luck. I did get the manager's email so I sent her an email directly hopefully that works better. So I have emailed several times and still no response I have called several times and still no response, as well as the hotline same thing no response. I am at my wits end with this place.

Experiencia negativa: 0 stars! Awful place. Waited in the waiting room for a hour. Barely anyone there. Got back in a room, still waited. Then the woman came in thought I was pregnant but was looking at an old paper work. Then the actual Dr came in and called me by another name. I keep telling them that my fillings are rough and she responds it’s because I’m numb I requested my paperwork and I’m going to a different place. I’ve heard several people complaining about this dental on medias also.

Experiencia negativa: Took my son 4 times now to be rescheduled or theyve messed up why we were even there ... He has went twice to get fillings that were scheduled 4 times and they still havent finished what was supposed to be two visits not to mention the dentisit tricking my special needs son to not use gas when he goes back there ... Even after Ive signed and complained about it right before he went back in there today ... I am going to look into this ... How can they take the word of a special needs child thats scared and expecting to have something to calm him down out with tears in his eyes ... He was scared and upset ... Not going back ... As for the ortho havent had problems with them ...

Experiencia negativa: My appointment was at 3:00 and I finally get seen around 5:00 and at 5:15 I was walking out. They could have at least gave me a cleaning before the doctor came in. Will not be coming back.

Experiencia negativa: Literally don’t waste your time. I drove almost 2 hours and then waited 2 hours to be told my sons appointment got canceled as we were sitting there.

Experiencia negativa: Not the best place for services go else where before going here can't answer calls or return calls back only when it's convenient for them to call. I've called and left several messages for them to call about my children's retainers with in a 3 weeks it broke in two, when we've told them it wasn't fitting right after so many calls and messages they haven't called back so I drove out of my way witch is 45 mins there to the office to find out they were CLOSED ! On a Tuesday at 2 oclcok. While waiting and hoping for a return of someone. Mean while ran into an adult who says she called the number the people who picks up made an appointment for the kid who's mouth was bleeding and standing there outside of the office being closed when it should have been opened. Could had at least put a courtesy note on the door says closed. Over all Rude staff and horrible customer service. Save your self the headache, and headaches. On a short note, I'm a frustrated parent, I don't like leaving bad reviews for any company, if you want those's 5 star rating and you say you strive for them. Let's give a little more effort or some what of communication please. to a parent who wants the best for there children over all we chose to come to you guys for greatness. in the mist most parents like my self feels like it's a bad mistake and waste of time and money. Let's do better for the feature.

Experiencia fantástica: They did a great job on my son's teeth cleaning and xrays. Also we got right in and finished quickly.

Experiencia negativa: My husband drove 3 hrs today for my son's first appt. I even called this morning to verify time and address. Foreigner third party said yes. Appt at 1:45. 3 hrs drive for nothing....note on door we are closed. Call to reschedule. What a joke!!!!!!! Do not waste your time. No live person from America to even speak to. Wasted time, money, gas, and day of work.

Experiencia fantástica: Outstanding patient care! And I’m just overall thrilled with the friendly staff, my son said 10/10 recommend!

Experiencia fantástica: The staff was very friendly and efficient. They kept me informed on the procedure and when everything was completed, the doctor went over the post-op instructions diligently. This office has a very friendly atmosphere.

Experiencia fantástica: We have been here twice now and the people are great! Yes there’s a wait but nothing crazy. My son is 10 and was nervous about getting shots to numb him. He got 3 fillings and came out smiling and laughing with the dentist. ❤️❤️❤️ I highly recommend this place, if you don’t mind to wait a few minutes before the appointment, it’s worth the wait!!!

Experiencia fantástica: The customer service is exceptional very friendly. I would highly recommend you’re not spending several hours inside the dentist office. They get you in and out in an adequate amount of time.

Experiencia negativa: Today was not a very good experience. My daughter has anxiety towards shots, the dentist that we had at visit last time at this office told us that they would use laughing gas to make this visit more comfortable for her. The dentist ended up telling my daughter that he would not use laughing gas on her and pretty much just suck it up and deal with it- how can you tell a 15 yr old that?

Experiencia negativa: If I can give this place a zero I would. I drove 2 hours to be told that my appointment got canceled without my knowledge and that they sent confirmation texts. I got absolutely nothing. And they were very rude about it too. Do not come here for any reason.

Experiencia fantástica: Several weeks ago I took a friend here for dental care. My friend doesn’t have much money for her dental care and EVERYONE in this office worked hard to assist her get the care that she needs. The entire team was professional and respectful. I would like to give a special shout out to Keba and Brooklyn. Both of these ladies were AMAZING and super kind.

Experiencia negativa: Worst dental experience I've ever had, first I made emergency appointment on Tuesday for Friday show up on Friday they got something going on that pushed app back 2 hours later, wait for it im seen they decide they don't wanna pull my teeth that are a dental emergency due to me being handicapped felt really descimatory and I would not recommend to a disabled person as they advertise this isn't even mentioning the rudeness of the the staff and just plain unprofessional way they act

Experiencia fantástica: Best dentist by far my kids have ever been to. The level of hospitality and customer service is nothing short of amazing.

Experiencia negativa: I went here for an emergency filling (2 of mine fell out on right side lower mandible) and I waited over a month for an appointment to have these fixed. The assistant did radiographs and everything as normal, told me the doctor would be in soon, half an hour past with me just sitting there, doctor finally came, he barely evaluated my mouth, then reminded himself he needed to look at X-rays, took a look for not even 30 seconds, got up and said “I’ll be right back.” 30 more minutes past he never comes back, sends the dental assistant back in, with no information of what he seen on the radiographs, didn’t discuss my teeth with me, neither did she, and said “yup you need fillings.” I asked her “is it okay for my roots to be exposed like this I’m in pain,” she replies with “they’ve already been exposed haven’t they?” Then scheduled me for over TWO months out just to take 10 minutes fix two fillings. Will not be going back.

Experiencia fantástica: Best experience I've had in decades. Thank you for understanding. I'm looking forward to my next appointment, which is a first for me.

Experiencia negativa: Always ATLEAST an hour wait no matter what the procedure I’m there for is. You’re honestly lucky if the doctor you get is even halfway nice as well one thing I’ll give to yall though is the place got better once dr. Sharp left. Place needs LOTS of improvement staff wise.

Experiencia negativa: Not to happy with ruby dentist in Elizabethtown. Had a appointment today at 1 was supposed to be there at 12:30 the doors was locked. I go up at 1 and the dentist side every one left due to everyone being sick. No text or call or email saying that have to leave . This was my 1st visit there. Not happy at all. Very unprofessional.

Experiencia negativa: READ THE REVIEWS: specifically the bad ones. They ain’t lying. This place just ain’t it. Needs an overhaul. Doesn’t matter what time your appointment is, you’ll be waiting for a long time. Currently 25 mins past appointment time… imagine if I showed up late tho… my kid wouldn’t be seen. Do better Also needs to fix the floor. Once we got called back my kid tripped on flooring that is raised up. What a liability.

Experiencia negativa: Waited 2 hours and still waiting on the dentist. When first showed they did not have my son in the system right. I am constantly harassed about confirming appointments even after confirming and then wait over 2 hours battle to make sure my son is being seen correctly and yet there was a time I had to reschedule for being 6 minutes late before. Additionally, my daughter waiting to have her wisdom teeth removed for months but cant because ruby won't send the referral over which I had to take the opportunity to have the lady at the front desk to fix this on ruby side asap. Supposedly they said they will send it today so we shall see. Not a great experience. Staff nice but the other extra stuff is really uncalled for in my view.

Experiencia positiva: Akieba was absolutely amazing with my son getting him prepped and ready for dental hygienist to clean his teeth. Dentist was very informative but the way he came off was a bit overwhelming.

Experiencia positiva: I walked in around 10 AM with no appointment and they had me sign the usual paperwork, not a long wait took me back for exam the Dr discussed with me in detail what would need Att and did the procedure then and relieved my pain and discomfort I thought everyone on the staff were very cordial and helpful serious about their job!

Experiencia negativa: Do not recommend this place! I needed 1 tooth pulled they pulled 2. I signed off on it. I was not fully numb before the teeth was pulled. And the amount of pain I've been in is indescribable! I am just thankful my PCP saw the amount of pain I was in and prescribed proper pain medication. I'm still bleeding nearly 18 hours later. Swallowing blood, it was an all around horrible experience! The treatment I received and how the Dr. spoke to me I wouldn't take my dog to get treatment from them. I'm imploring you not to go here!

Experiencia negativa: When I first got my braces, I was told that insurance covered everything, but now I’m suddenly being told I owe a $125 fee. Appointments are hard to get, and I’ve had to wait months just to be seen. I’ve also called multiple times and left messages with my number, but I never get a call back. On top of that, my braces have broken right after leaving the office more than once. The staff is kind when you’re there in person, but the overall communication and reliability are really frustrating. I wouldn’t recommend this place unless they seriously improve how they treat patients after they walk out the door.

Experiencia fantástica: The staff was so nice and patient with my 5 yr son. This was his first filling, I just wish they used the laughing gas like they had planned, instead of numbing and drilling. He was really stressed and so was I for him.

Experiencia fantástica: We love Ruby Dental and Braces. My daughters love coming to their appointments. Its such an easy going, family-oriented establishment.

Experiencia negativa: They left me unattended. I had my appointment at 4:00. They left me in the room for an hour and the dentist never showed up. It was 5:15 when I came out and there was no one there. Everyone was alone. I went out to the front and the lights were off. This is a joke. They left me completely locked in. Fortunately, I managed to unlock the door and get out.

Experiencia negativa: Beyond dissatisfied with this ortho clinic, from customer service to getting in touch with anyone in office. They cancelled my daughter’s last appointment without notifying me in any way. Now they are completely booked and I can’t get ahold of anyone! Ridiculous!

Experiencia fantástica: Very very nice extremely polite & helpful drs & staff all have been My grandchildren have been patience here for few years until now I'm EXTREMELY DISAPPOINTED!!!!!! it saddens me to feel this way. Ok I STRONGLY DISAPPROVE the new policy that parents NO LONGER WELCOME to go back with our children. Most ppl have a fear of the (Dentist) adults included lol Idk Why but it's true. They are on the top list of the most fear doctors lol Ruby’s has been great for my grandchildren but I really do not feel comfortable with them being back there by themselves, #1.there's different Staffs And Drs. on the regular.#2. each time that I am back in the room I introduced myself and have them to do the same to me .#3.because I don't know who they are and they weren't the same people at the last visit. I just DO NOT feel COMFORTABLE with this new policy!!!' It's Just one grandparent/guardian opinion.

Experiencia negativa: The waiting room and exam area is filthy. Trashcans are overflowing and gloves laying everywhere. They also scheduled us for an appointment at 3 and then decided to close at 11am and notify no one via phone, text, etc. Multiple patients were waiting outside yesterday with no explanation and had taken time off of work just to be in the dark regarding their scheduled services. I dont usually write bad reviews, but this place is horrific. Keep your kids healthy and stay away from here.

Experiencia negativa: Went in for an emergency visit. My daughters gums were swollen and she was having jaw pain. When the dentist came in he didn't even look at her teeth. He just went based off the x rays . Told her she had an infection and sent her in a mouth rinse. He also sent in an antibiotic which she is allergic to. (ITS IN HER CHART). When we told him he changed it to a z pack. We felt like we were just a number. No personable what so ever.