Precision Family Dental
Grand Rapids Dentist, Dr. Adam Piotrowski and his team remain committed to providing all of their patients with high-quality care in a positive, comfortable and nurturing environment. Whether it's family dentistry, orthodontic treatments like Invisalign or FASTBRACES®, cosmetic dentistry or sleep apnea, we are here to help! Also, unlike most dentists, we also work with kids and are conveniently opened on Fridays! With holistic, biological, and scientifically proven treatment options not offered anywhere else--we are trusted to help take your health to the next level and ensure it's on the right track.
Horario de apertura
- Domingo: (closed)
- Lunes: 8h-13h, 14h-16:30
- Martes: 7h-13h, 14h-15:30
- Miércoles: 9h-13h, 14h-16:30
- Jueves: 8h-13h, 14h-16:30
- Viernes: 9h-14:30
- Sábado: (closed)
Fotos de Precision Family Dental
Nuestro comentario desde Best Dentists Club sobre Precision Family Dental:
Precision Family Dental es muy apreciado por su excepcional atención al paciente y su enfoque holístico de la odontología. El equipo, liderado por profesionales conocedores, proporciona constantemente un ambiente cómodo y acogedor para pacientes de todas las edades. Los visitantes han elogiado al personal atento que va más allá para abordar las necesidades individuales, ya sea realizando limpiezas de rutina o tratando problemas dentales más complejos.
Muchos clientes describen sus experiencias como libres de estrés y placenteras, destacando la habilidad y el toque delicado de los dentistas, que ayudan a aliviar la ansiedad dental. Por ejemplo, el Dr. Ong y el Dr. Piotrowski son elogiados por su atención centrada en el paciente y su capacidad para explicar los procedimientos con claridad, fomentando la confianza entre los pacientes.
Además, la práctica es conocida por su tecnología de vanguardia y sus métodos holísticos que priorizan la salud general, en lugar de solo problemas dentales. Este enfoque consciente no solo mejora la efectividad de los tratamientos, sino que también construye una relación de apoyo entre pacientes y proveedores.
Las familias que visitan Precision Family Dental han informado que incluso los niños se sienten a gusto durante sus visitas, gracias a la atmósfera amigable y la capacidad del personal para involucrar eficazmente a los pacientes más jóvenes. El enfoque holístico, combinado con un compromiso de proporcionar atención detallada, posiciona a Precision Family Dental como una de las mejores opciones para quienes buscan servicios dentales integrales y compasivos.
Servicios y Tratamientos
Precision Family Dental: Opiniones
Experiencia fantástica: Dr Ohn is a master at crowns and fillings. His work is masterful ...never leaving even a hint of an edge where it meets the tooth. He like the whole staff is in the details
Experiencia fantástica: I’ve been going to Precision Family dental office for years and I’ve never had a bad experience. They are very professional and caring and patient. And their office staff are helpful and friendly.. I’m also confident in their knowledge of each dental procedures . They do great work. . I would recommend their office to anyone.
Experiencia fantástica: I recently had an issue with a tooth and the friendly and efficient staff were able to see me right away, and were very accommodating to my unique situation. I highly recommend.
Experiencia negativa: Updated Review 1/8/26: Unfortunately I need to update my review after a few unfortunate things happened. I ended my services a few weeks ago with (potential) bad news and the acknowledgement that they messed up and should have serviced one tooth before another tooth. Because of scheduling difficulties at the office, there was quite a bit of time between servicing one tooth and then the other. While that was an underlying issue, my main concern is that I alerted the check-out team to my displeasure (there was also an insurance issue where their receptionist didn't charge me correctly upon arriving and I was being charged additional money after receiving bad news) and asked to talk to someone. I was informed that the office manager was out of the office and that she would call me back to discuss my issues after returning to the office. I was also told that I would recieve an email with follow up treatment information and that my balance would be deferred until I could speak with the offce manager. This was around a month ago. I haven't recieved a phone call or email, but I HAVE received a bill in the mail for that remaining balance. I'm not sure what's going on in this office with the admin team, but its not good. Sadly, I have transitioned to a new dental team. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Five stars for Dr. P and staff as well as technology and solutions that they offer at this practice for Holistic Dentistry. Three stars for scheduling; they just don’t have enough man hours to take care of everyone that needs to be seen. I had an awesome first appointment where they found a couple of issues that needed to be addressed. When we looked at the schedule to address those issues, I couldn’t get in until 7 months later. My dental tech was great with providing me with some suggestions on what to do until my follow up appointment, but I would have liked to take care of my dental issues ASAP and not wait 7 months. They do have a cancellation/waitlist in case you can swing it when they call with a last minute appointment.
Thanks Kathryn, we hope you have a full 5 star experience moving forward. There are so many people who want Dr P and Taylor's help as they're truly 1 of a kind with their knowledge and experience. We have another doctor joining us this fall who will be learning under Dr P and dedicating himself to holistic care which will certainly help reduce the wait times for our friends to receive the care they need.
Experiencia fantástica: I have nothing but great things to say about Precision Family Dental. They provide compassionate, comprehensive, and high quality care. I appreciate their holistic approach to dentistry and they truly care about the longevity of your dental health. I received care here during my pregnancy and they always made sure I was comfortable with the plan and during the appointment. I recommended Precision Family Dental to my extended family and now many of my family members go here. If you’re looking for a dentist, rest assured that this is a wonderful place.
Experiencia fantástica: Precision Family Dental is the best dental office I have been to. The entire staff is super attentive and goes above and beyond especially in an emergency. Dr. Ong is my dentist and I’ve never had a bad experience with him. They are so gentle that I fell asleep during my procedure! How’s that for care and comfort?! Highly recommend this wonderful team!!
Experiencia fantástica: Dr Cohen takes the whole patient into consideration, not just teeth. She’s very compassionate.
Experiencia fantástica: What an Awesome Team of professionals! From the front desk staff to the x-ray tech and then Dr. Christian. I felt very welcomed and comfortable. I am normally anxious but with Dr. Christian I was not. He is so pleasant and knowledgeable, he put me right at ease. If you are looking for a great dental team, choose Precision Family Dental. I HIGHLY recommend them.
Thank you Sharon, Dr Cristian does great work and is so good at helping to calm anxiety and ensure you're comfortable.
Experiencia fantástica: I recently transferred my dental care to Precision Family Dental and had a very positive experience with my first appointment. My husband is also scheduled to have his first appointment soon.
Thank you Phyllis, it was great to meet you and we look forward to serving you and your husband.
Experiencia fantástica: Wonderful practice with friendly people. Their holistic dental plan is well-priced for everything that is included.
Thanks Adam! Our goal is to mesh high quality care with the best technology and great value. We are so happy that you see this and appreciate it. We look forward to seeing you again!
Experiencia fantástica: Dr. Christian did a crown for me, and it was straightforward and easy. They make the crowns right there in the office at the same appointment. It was so nice to not have to wait a couple weeks to have it set, like I have experienced with other dentists.
Thanks Mariah! Dr Cristian is awesome and has really mastered our state of the arr technology--like same day crowns, the solea and diode lasers, 3d printing, and more! We love no temporaries as well!
Experiencia fantástica: As much as I was not happy to be having a tooth removed, I was thrilled with the care I received. The front staff was professional, friendly, and funny! Amazingly, I had no pain with the lidocaine injection, which takes some talent! And no pain with the tooth removal. I Was very happy with my Care.
Thank you Susan, we're so happy we were able to provide you with a great experience for something that would generally not be thought to be pleasant. Heal well!
Experiencia fantástica: A good experience. The office location and ability to access is a bit much being in a big office park. Once I'm familiar with it, it's easy. The waiting room is crowded, but has a family feel. The X-ray machine seems outdated, but works. Everyone was nice and I am confident I'm getting good care.
Thanks Jake, we like to think of it as a hidden gem.
Experiencia fantástica: I’m a new patient, but the couple times I’ve been there they’ve provided excellent care. The two different doctors and the dental hygienist who have treated me were very empathetic and caring, and the rest of the staff has always been friendly and welcoming. I truly recommend them :)
Thank you Nilda, our goal is always to provide excellent care in a warm and caring environment.
Experiencia fantástica: My daughter recently had two cavitations cleaned out with ozone therapy, and we’re already noticing improvements in her immune function and energy. After a tough experience with traditional wisdom teeth removal, I’m so grateful we found holistic dentistry. Dr. Piotrowski provided excellent education and care, and his office staff was incredibly friendly and supportive. Highly recommend!
Thank you so much for sharing your experience and for the kind words. We’re truly glad your daughter’s visit felt positive and that you felt supported throughout the process. Education and thoughtful, individualized care are core to our holistic approach, and we’re grateful you trusted us with her care.
We also appreciate your recognition of Dr. Piotrowski and our team—it means a great deal to us. Thank you for the recommendation, and we look forward to continuing to support your family’s oral health.
Experiencia fantástica: My experience with Dr Adam has been absolutely fantastic. My procedure went better than I could have hoped for. The level of attention to detail and holistic care from Dr Adam and his team has been fabulous. I am so grateful for him and his talented team! I highly recommend this dental office for complex dental issues. Thank you!
Thank you so much for your kind and thoughtful words. We’re truly grateful you trusted Dr. Adam and our team with your care, especially for a complex dental concern. Providing attentive, holistic, and detail-oriented care is central to our philosophy, and we’re glad that came through in your experience.
We appreciate the recommendation and look forward to continuing to support you in your oral health journey.
Experiencia fantástica: I was very happy with the genuine quality care I got at this office! They do a great job and I felt very well cared for. My teeth thank you! Highly recommend!
Thank you for the kind words! We look forward to serving you in the future.
Experiencia fantástica: Dr P and the entire staff at PFD are simply tremendous! From an individualized holistic care plan tailored for specific needs and desires, to the genuine warmth and hospitality lived out by the whole team at all times, PFD is a special place! I even got a poinsettia today as a small thank you gift for being a patient! This is not just another dentist, and you don’t feel like a number or just another patient. I highly recommend Precision Family Dental!
Thank you so much for your kind and thoughtful words. We’re truly grateful for the trust you’ve placed in Dr. P and our entire team. Creating individualized, holistic care in an environment where patients feel genuinely welcomed and valued is at the heart of what we do.
We’re so glad those details made your visit feel special—thank you for being part of our patient family and for the recommendation. It truly means a great deal to us.
Experiencia fantástica: Everyone was very professional, attentive to my needs and the atmosphere was joyful and positive. I'm very thankful, especially after having gone to many medical specialists for 3 years, nobody could figure out what was wrong. Dr. Petrowski was able to. Being there, I was in such good hands and felt God led me here.
Thank you so much for sharing your experience and for your kind words. We’re truly grateful you felt supported, listened to, and cared for during your visit. Creating a calm, attentive, and positive environment—especially for patients who have been searching for answers—is very important to us. We welcome the opportunity to help those who have been unable to find the help they need.
We appreciate your trust in Dr. Piotrowski and our team, and we’re honored to have been part of your care journey. Thank you for taking the time to share this.
Experiencia fantástica: We were referred to Precision by our regular dentist for an extraction. Dr. Piotrowski did a great job interacting with my daughter (the patient) and the procedure went very well. I would use the office again and have recommended it frequently.
Thank you so much for the kind review and for trusting us with your daughter’s care. We’re glad her experience with Dr. Piotrowski felt comfortable and positive, and we truly appreciate the referral from your dentist.
Thank you for the recommendation—it means a great deal to our team. We’d be happy to care for your family again in the future.
Experiencia fantástica: The best at what they do! Great experience for my entire family and affordable pricing.
Thanks Cody! We always try to provide great value in the care that we provide.
Experiencia fantástica: If you're looking for a holistic dental experience, then Precison Family Dental is where you can stop your search.
Thanks Dan! We really strive to be the best holistic office for our patients!
Experiencia fantástica: The staff is extremely friendly and helpful. We love that there is a holistic dentist on staff who we can see!
Thank you for your thoughtful review! We’re so glad you enjoyed your experience and felt supported by our team. Providing access to holistic care is something we value greatly, and we appreciate you choosing our office.
Experiencia fantástica: The staff is very kind, personal, and attentive. I feel valued as their client.
Thank you for the kind words Robert, we look forward to serving you in the future.
Experiencia fantástica: Taylor Cohen and her assistant took their time, she explained what she was doing as they went along. I was even given a $40 credit on my bill because a cavity wasn’t as large as they anticipated. What dentist office does that?!
Thank you for the great review! We’re so glad you felt informed and well cared for, and we appreciate you recognizing Dr. Taylor and her assistant. Transparency, integrity, and patient trust matter greatly to us—thank you for choosing our office.
Experiencia fantástica: Dr. Piotrowski and Dr. Christian at Precision Family dental are wonderful! Taylor the hygienist is also phenomenal at her job! They answered all my questions and made sure I was informed with my care. They made sure things were right and went above and beyond to help. Our kids had wonderful experiences there too. The office truly cares about children and what is best for them. We appreciate the holistic approach and peace of mind knowing safer options for dental care are available for our family.
Thank you so much for your kind and thoughtful review. We’re truly grateful you trusted Dr. Piotrowski, Dr. Cristian, Taylor, and our entire team with your family’s care. Making sure patients feel informed, supported, and comfortable—especially children—is very important to us.
We appreciate your recognition of our holistic approach and are glad it brought peace of mind for your family. Thank you for taking the time to share your experience—it means a great deal to our team.
Experiencia fantástica: Precision Family Dental is both very precise in their dental work and caring for their clients. I am grateful for the ways that they have been able to extract a root canal that other dentists could not and their precision and speed in creating a crown for me the same day. I feel both cared for by them and that they are doing quality dental work!
Thank you so much for your thoughtful review. We’re grateful you felt both cared for and confident in the quality of your treatment. Providing attentive care alongside precise, efficient dentistry is something our team takes great pride in.
We appreciate your trust in our office and are glad your experience reflected the level of care we strive to provide every patient.
Experiencia fantástica: I was pleasantly surprised to see so many kind people for my 7 AM new patient appointment! They don't keep you waiting when you check in, the bill and invoice breakdowns are extremely helpful, and they ask a lot of important questions regarding what your priorities are for your overall dental health and experience. Highly recommend!
Thank you so much for sharing your experience. We’re glad your early morning visit felt welcoming, efficient, and well organized. Respecting our patients’ time, being clear about costs, and understanding individual priorities are all very important to us.
We truly appreciate the recommendation and look forward to continuing your care.
Experiencia fantástica: I drive an hour to get to this dentists and its definitely worth it. So knowledgeable, great with children. All around 5 stars.
Thank you so much for the kind words and for making the drive to see us—we truly appreciate your trust. We’re glad your experience felt worthwhile and that you found our team knowledgeable and great with children. Thank you for taking the time to share this.
Experiencia fantástica: So appreciate the staff here .... everyone is kind and friendly, and listens to my concerns. Recommend them highly!
Thank you Jean! We appreciate you!
Experiencia positiva: My experience with PFD has largely been a good one. Recently however I waited weeks for a cleaning and must cancel within 48 hours of my appointment if I don't want to be charged $150, but when I arrived I was told I was overdue so they only did x-rays and checked my teeth and tried to reschedule my cleaning for the following day when I already had other appointments. Rather than giving me the service that I had an appointment for they build me for that day and then tried to schedule me for the following day to Bill me again. My insurance only pays a certain amount per year for dental care and I feel like I did not need to be billed twice for one scheduled service. They also do not include anesthetics like nitrous oxide and they also promote using laser technology which are both out-of-pocket costs even though my insurance pays for anesthesia. Perhaps it's time to find a dentist with all inclusive service that doesn't try to get two appointments paid for by insurance for the same service.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration surrounding your recent visit, especially regarding scheduling, insurance, and out-of-pocket concerns. That is never how we want a patient to feel.
Because every visit, treatment plan, and insurance policy is different, we’re unable to review specifics publicly—but we would genuinely welcome the opportunity to speak with you directly and make sure everything is clearly explained and properly addressed.
Please contact our office and ask to speak with our management team. Your feedback matters to us, and we appreciate you bringing this to our attention.
Experiencia negativa: Okay experience, not the greatest though. I called to make an appointment, that went well! I was scheduled as a consult for a problem with one of my teeth. I have dental insurance but was never told prior to walking in that the OOP patient responsibility was $449. Now, I understand that there needs to be payment for treatment, but to not even mention the price beforehand and let me know that they weren't going to bill anything to insurance would have just been good to know! I was heading out of town right after the appointment so I had to jump through hoops to okay the amount with my bank so I could keep my appointment. After I was taken back they informed me that the CBCT machine was down right now and they couldn't even do the CT. They did refund my card, but was a little annoyed that I spent time trying to figure it out when they knew the CBCT wasn't up and running! I also was frustrated because I have 2 current CBCT scans from other offices I could have brought with me, but they didn't even ask when scheduling the appointment if I had any current X-rays nor did they tell me they were going to take the scans which would have lead me to tell them I can bring the ones I already have! The other thing that kind of bothered me was that I was referred to this dentist by my own dentist for the extraction of the tooth(hence the consult), but instead of scheduling something they just referred me to another oral surgeon. I kind of felt like they just had me in to make a couple bucks then send me off to someone else. I was kind of upset I drove an hour to be told to go somewhere else... Glad I didn't have to pay the $449 to hear the news though! The dentist and dental assistant were MARVELOUS! Truly great! But the stress and lack of communication from the front was a very sour experience. **UPDATE** Upon further investigation I did find out my insurance would have covered the CBCT scan at full cost! Precision told me that they don't bill to insurance because it wouldn't be covered... now I am just confused I guess? It sounds like there should be some retraining or extra eyes and hands to help out up front. The office was kind of like a mullet...bad business in the front, great party in the back!
Thank you for taking the time to share such a detailed and honest review. We truly appreciate the kind words about our dentist and assistant, and we’re so glad that part of your visit was a positive experience.
We’re genuinely sorry for the stress and frustration you experienced leading up to and during your appointment—especially regarding pricing expectations, insurance communication, and the equipment issue. That is never how we want a patient to feel, and your feedback is being taken seriously by our leadership team.
Because insurance benefits, imaging, and referrals can vary significantly from patient to patient, we’re unable to review specific details publicly—but we would very much welcome the opportunity to speak with you directly, review everything together, and clear up any remaining confusion.
If you’re open to it, please contact our office and ask to speak with management. We truly appreciate your feedback and the opportunity to improve.
Experiencia negativa: I appreciate that hygienist Katie educates me on my oral hygiene and how to take the best care of my teeth. *Update* Ultimately, we had to go elsewhere for care due to the high treatment costs. Every time I had a visit, the costs seemed to go up. The staff was very friendly, but it was unaffordable, even with insurance.
Thank you so much for your kind words about Katie—she truly cares about patient education and does an amazing job empowering people to protect their oral health. We’re grateful you took the time to recognize her.
While we’re always sad to see a patient go, we completely understand that financial considerations can play a major role in healthcare decisions. Our goal is always to be transparent about costs and to help patients understand their options as clearly as possible.
We truly wish you the very best moving forward and appreciate the opportunity we had to be part of your care
Experiencia fantástica: Extremely helpful figuring out the various insurance requirements. Willing to take valuable time resolving and explaining concerns to my full satisfaction. Friendly attractive staff is always upbeat and seem genuinely concerned about you and their service. Willing to admit a mistake if it happens (not common)! Easy to find convenient location. Very happy with this office. I am in the process of getting implants based on their expert advice after previously declining elsewhere, so very glad I did as this things are going much more smoothly than I had anticipated. Thank you!
Thank you for the kind words Kirby! We're always here to help and happy to be a part of your health journey
Experiencia fantástica: Great place to get you dental needs taken care of. Friendly staff and helpful staff always make sure to answer any questions and help me have the best dental experience I can. Thanks!!!
Thank you Ryan! We always strive to deliver great care with a smile
Experiencia fantástica: I and my family continue to be impressed with the care and dedication of both doctors and the staff at Precision Family Dental. We can rely on them for prompt action and follow through especially in our times of greatest need. Their professionalism and genuine caring really has made a huge difference in our treatment. Thank you all for your great service!
Thank you Mike! We pride ourselves on helping patients, especially when there's a great need. We appreciate your kind words!
Experiencia fantástica: Hard to sum up Percision Family Dental in only a short paragraph, but I'll try. Had to find a skilled, and well educated dentist after my old one quit participating with insurance. After a ton of researching, I went to Percision. I made the right choice! Unbelievable care! The staff, ( every one of them!) Is TRUELY deducted to making a scary place, not scary. I've never been to a dentist without being apprehensive, but I wasn't here! Im looking at some pretty extensive dental work, but Dr Ong and his assistant, helped me make a game to get back my smile. I am honestly blown away how careful Dr Ong was. The entire staff, from reception to billing was so helpful. They answered all questions honestly and extensively. The ATMOSPHERE at Percision Family Dental is different from any other place I've been. You would be wise to go here, check them out. Just be prepared to tell old dentist goodbye
Thank you Ed! We really appreciate the kind words, our team always strives to go over and above for our patients!
Experiencia fantástica: Super friendly staff, made you feel very welcome, not just a number. Explained, and answered every question, so you could understand exactly what they were talking about. Best dental care I've had...
Thank you Nathan, we are so thankful to have patients like you and really appreciate your kind words!
Experiencia positiva: Not necessarily a bad experience, but not great either. We have gone above and beyond to ensure our kiddos dental health is maintained, but unfortunately they have something going on that isn’t right and they do end up with many cavities. We brush twice a day and floss once a day, heavily limit fruit juices, don’t allow pop or much candy, eat relatively healthy, etc. Yet we receive the same feedback and this dentist was no exception- “limit fruit juice and pop” - yeah, we know. Again, not a bad experience, but not much of an effort to help us really get ahead. After asking about it, they did offer a saliva test, but we wish that would have been brought up right away.
Thank you for sharing your experience and for being so proactive about your child’s oral health—we genuinely respect the effort you’re putting in at home. We also appreciate you being open about your feedback, as it helps us continue to improve how we communicate and guide our families.
Every child’s mouth is different, and even with excellent home care, some kids can still be more prone to cavities due to factors outside of brushing and diet alone. Our goal is always to identify why that’s happening and tailor care accordingly. We’re glad that additional diagnostic options were discussed, and we appreciate your perspective on wanting those conversations to happen even earlier.
We truly wish you and your family the very best moving forward and appreciate the opportunity to have cared for you.
Experiencia fantástica: Everyone I have encountered here since they took over for my Dentist, has been very friendly. I have had no issues going there and am happy with their services .
Thanks Kim! We're happy to help you!
Experiencia fantástica: Best Dental office ever!!! I highly recommend this practice if you have a fear of going to the Dentist. Everyone from the Hygienists, Doctors and even the front desk/check-out staff are incredibly kind, caring and empathetic. Dr. Ong is phenomenal and all the other Dentist I have come in contact with at this office have also been SUPER friendly and kind as well.
Thank you Carla! Dr Ong is always happy to deliver phenomenal care!
Experiencia fantástica: Precision Family Dental makes it easy (and even a little fun) to go to the dentist. The staff and doctors alike are kind, efficient, and knowledgeable about their areas of treatment and how to meet my needs. Thank you.
Thank you DJ, we're happy to make your visits easy!
Experiencia fantástica: I went to Dr. Piotrowski for a root canal removal and had a great experience. I’m so glad I went through with this procedure. The staff has always treated me so graciously no matter how many times I called to ask questions.
Thank you Kristina, we're so happy to help you maintain and achieve optimal health!
Experiencia positiva: I love the staff, they work together really well and asked me if I wanted a blank or water. The procedure they do doing safe removals on my teeth went well I just wish I would have gotten feedback about whether I could eat or not afterwards.
Thanks Talisha, we hope to deliver 5 star service to you at your next visit.
Experiencia fantástica: I was so impressed from the moment I walked in the office. I felt very welcomed and when I went back to the chair my hygienist did a great job explaining what they were doing and why. They were way more thorough than any other office I've been too and noticed things right away that other offices didn't catch. I highly recommend this office as they are very experienced, knowledgable and up to date on technology to give the best care.
We're so happy you lived your first experience and we pride ourselves on being thorough and tech forward. Thanks for the kind words!
Experiencia fantástica: Our first visit as a family to Precision Family Dental was amazing! Everyone - from the front desk to the hygienists and dentist - was so kind, thorough, and professional. They were incredible with my 5 year-old, who’s now excited to go back! I used to fear the dentist, but now I’m actually looking forward to my next visit. Highly recommend!
We are so happy to provide your family with great Dental experiences!
Experiencia fantástica: I am new to Grand Rapids and have been seeing a holistic dentist for over 30 years on the east side of the state. I was reluctant to transition to a new practice but am thoroughly impressed with the team and glad that I made the switch. Looking forward to a long relationship!
Thanks Aimee! We pride ourselves on our holistic approach and we're so happy to serve you!
Experiencia fantástica: Precision Family Dental is a wonderful dental practice, utilizing the latest and greatest technology and tools. I recently had a molar removed by Dr. Ong. As nervous as I was going in, he quickly calmed my nerves and proceeded gently with the removal. I experienced very little discomfort during the removal and NO pain in the days after. I admire very much the use of my own blood cells for the healing process! Dr. Ong's technician (I am so sorry that I forgot her name) was fantastic; her attention and timing with the suction made the experience even more comfortable. Thank you Dr. Ong and Precision Family Dental.
Thanks Val! Dr ong is pretty great and always provides an excellent experience!
Experiencia fantástica: Family member had significant work done. These people were professional and thorough. Very skilled. Minimal discomfort.
Thank you!
Experiencia fantástica: Dr. Cohen and all of the hygienists and other staff members that I have interacted with have all been quite professional, made a clear effort to fully explain everything, and created a comfortable experience for me, whether that be with a cleaning or getting cavities/fillings taken care of. I feel like I’m good hands and absolutely recommend their services.
Thank you, we always strive to provide our patients with great experiences!
Experiencia fantástica: Precision Dental has far exceeded my expectations! When l was looking for a new dentist the recommendation I heard most often was Precision Dental. I need major dental work and feel very comfortable with Dr Ong and his staff to give me the best treatment available. The staff is actually a lot of fun, so it's not so bad going to the dentist!
Thank you for the wonderful opportunity to serve you!
Experiencia fantástica: No one likes dental work especially when extractions are involved BUT if you need it done, Precision Family Dental with Dr. Poitrowski & his team is the best place! He really cares & understands that dental health is directly related to whole body health. He uses techniques and cares for teeth in ways NO ONE I have ever encountered does. My husbands infections were so bad they were effecting other areas of his health. We are SO very appreciative of the confidence and peace his work has given us. Let the whole body healing begin! It's a wait to get in but its WORTH it!
Thank you Michelle, Dr P is all about getting to the root cause and we're so happy to have been of service to you both. We are actively solving the wait issue, details will be coming very soon!
Experiencia negativa: I would never return to this dentist even if it were the last one in Michigan. I started going here in October 2022, and every single appointment was a mess. I was constantly scheduled at the wrong times or for the wrong services. I’d drive over an hour, only to be told they didn’t have time to see me or that the dentist wasn’t available. I once came in for four filling removals and replacements, and they only did two, telling me I’d have to come back for the others, right before my insurance reset for the new year. Another time, I showed up for a cleaning and consult with Dr. Petrowski, and they told me they didn’t have time for the cleaning and I needed new X-rays, despite just having a 360 scan a week earlier. I paid out of pocket every time, often hundreds or thousands in cash. Then out of nowhere, I received a $1,200 bill for services from 2022, with no explanation. No one mentioned this balance during the many times I discussed billing with their office, even when I specifically asked. It took me an entire year just to get a consult for TMJ issues. The front desk kept scheduling me for the wrong things. When I finally got in, I was given a rushed 5-minute pitch about needing an $8,000 cavitation surgery, with no real explanation, and no alternative options. That’s what I waited a year for. This office is highly disorganized. I was constantly rescheduled, often same-day, and treated like an inconvenience. They want you in and out, and they want your money. Also, if you’re being told you need cavitation surgery, root canal alternatives, or amalgam removal, please do your own research. Many “holistic” dentists are still working from outdated models. Cavitations can only be confirmed with a cone beam CT scan. Look into Dr. Dominik Nischwitz if you're considering any of these procedures, because when done incorrectly, the results can be life-altering. After leaving an honest review, this dentist refused to treat me any further, which speaks volumes. which only confirms how poorly they treat patients who advocate for themselves.
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrating and disappointing your time with our office felt, particularly regarding scheduling, communication, and your concerns about treatment recommendations and billing. That is never the experience we want for any patient.
Because clinical care, diagnostic findings, insurance benefits, and scheduling circumstances can vary greatly from patient to patient, we’re unable to address specific details publicly. However, we absolutely take feedback like this seriously and use it to improve how we serve our patients.
We sincerely wish you the very best moving forward and appreciate the opportunity to have cared for you.
Experiencia negativa: July 2025 - second update It just gets better. The same gal called me again this morning, asking if I’d like to schedule a time to come in, so that they can look at the crown. I told her we were not coming back and were going elsewhere. She then said “Umm, okay. So when can we get you in”. She wasn’t even listening to me. When I first answered the call, I heard something about AI recording - was this actually an AI asst?! Weird! July 2025 Update - We have now moved our family to another dentist. The final straw was my crown falling out, less than 2 years after placement. Then just this week our daughter's crown also fell out, just over a year after placement. Neither of us was eating anything at the time. This is in addition to being overcharged 3 consecutive years - to the tune of several thousand dollars and only because I questioned the charges (which they make you pay before treatment and before insurance has paid out), did they refund me the overpayment. They also have recently started offering you extra insurance for their work, if a procedure fails. I have never heard of that. Their work should stand alone and not need an extra warranty. They get a one star because their staff is friendly. ***** I have liked our clinical experience at Precision. The staff is friendly and thorough. However, I have been greatly disappointed by their billing practices. They have overcharged me 2 consecutive years. Both times I discovered it on my own, after double checking my fees with my insurance company. Precision did not find the error until I reached out to them and each time it involved multiple calls on my end and an overcharge of $700-$900 each time. The most recent experience involved 3 different amounts - what the invoice said I paid, what my credit card was actually charged, and what the insurance said was my fee. I have still not received an answer as to why there were 3 different amounts. I have left 3 messages over the past month for Dr. Adam to call me and speak with me directly about this and have not received a call back. I would think he would want to know that his office is overcharging their patients. I am greatly disappointed in the lack of communication from Dr. Adam on this matter.
Thank you for taking the time to share your experience and updates. We are genuinely sorry for the frustration you’ve described—especially regarding billing confusion, communication concerns, and the issues you experienced with your crowns. That is never the experience we want for any patient.
We also appreciate your kind words about our clinical team, and we’re glad that part of your visits felt positive. At the same time, we take your feedback about the administrative and follow-up side of your care very seriously.
Because billing, insurance benefits, and clinical outcomes can vary significantly from patient to patient, we’re unable to review or clarify specific details publicly. However, we would absolutely welcome the opportunity for direct conversation with our leadership team to review your concerns in full and ensure everything is properly addressed.
If you are open to it, please contact our office and ask to speak with management. We sincerely appreciate you bringing this to our attention and wish you and your family the very best moving forward.
Experiencia fantástica: I just got done having two bridges put in by PFD’s Dr. Cohen with Ella assisting, and I couldn’t be more pleased with the outcome. These are rather prominent features in my smile, and their workmanship and attention to detail was impeccable. The value for the money also exceeded my expectations. As a new patient to this practice I am so happy that I was introduced to these folks and look forward to years of exceptional work. Well done team!
Thank you for the wonderful review, we always strive to provide a remarkable experience, and it sounds like Dr C and Ella were at it again!
Experiencia fantástica: We love Precision Family Dental. The dentists and hygienists are thorough yet careful, and we appreciate their holistic approach to dental work as healthcare.
Thank you Scott, we love that you appreciate our holistic care!
Experiencia fantástica: This office is amazing. They talk you through everything and make sure you are comfortable before going forward. Very honest and trustworthy. My kids actually love coming to get their teeth cleaned. Ms T is their favorite! I recommend them to everyone!
Thank you Hannah! We appreciate the kind words
Experiencia fantástica: The whole team makes your experience comfortable and enjoyable. They explain everything well, they are personable and professional and they truly want you to feel comfortable.! Precision dental does care and they provide you with the best dental care possible! Highly recommend!
Thank you!
Experiencia fantástica: I like that they are the most progressive practice in town. They think like me when caring for my body & health. They make great suggestions for things to be even better such as a water pic appliance or seeing an acupuncturist.
Thank you Sue, we love working with like minded people too!
Experiencia fantástica: Dr. Ps approach to treating the whole body through dental care is priceless. He has an amazing bedside manner and his willingness to take time to explain everything he sees and wants to do is obvious! Dr P and Taylor make a fantastic clinical team!!
Thank you Tim, Dr P and Taylor really strive to incorporate a whole body approach to care. We're glad you appreciate their expertise!
Experiencia fantástica: I have experience with 2 of the great Drs and several of the hygienists. This office strives to bring top notch care, compassion and yes, even some fun to your appointment. You are treated as a friend, but with great respect and professionalism. I've recently had a crown made by Dr Cohen. She gives the best , most painless shots ever! And my crown fits wonderfully. My daughter had surgery with Dr P on a bone graft from an oral surgeon that left her with infected bone. Holistically, this could have set her up for chronic health problems in her future. Having a Dentist of Dr P's caliber, and working in the biologic, holistic realm in Grand Rapids is fantastic, and such a needed specialty in our area. I highly recommend Precision family dental!
Thank you Kathy! It's a pleasure to serve you and your family. We always strive to bring comfortable, quality care to our patients.
Experiencia fantástica: Over the last several months I have had extensive dental surgery with rebuilding of jaw bone and replacement of crowns. All members of the team are very competent and made me feel at ease even though the pain was significant. Thank you all!
Thanks Mac! We're happy to help you on your health journey, however large, or small, the plan may be!
Experiencia fantástica: They are super friendly here and make it an easy process to visit the dentist! It’s always very clean and they are quick with procedures.
Thanks Travis! We appreciate you!
Experiencia fantástica: Staff is always friendly and professional. I appreciate the expertise of the dentist and hygienist. My wife struggled from an ongoing dental issue, and after seeing multiple professionals over multiple years, Dr. Piotrowski was the only one who really helped her with his holistic approach and knowledge.
Thank you John! We love helping your family and we're so happy to be a part of a positive health journey for your wife
Experiencia fantástica: I have been coming to Precision Family Dental for just a few years. I was going to my previous dentist for over 10 years. I switched because I wanted a more holistic approach than what I was getting. I appreciate Dr. Piotrowski's approach, and Taylor my dental hygienist has been great since the first day. I would highly recommend them to anyone who wants a safe and natural dentist.
Thank you David, we have found that many people feel the same as you and we're so happy to be able to provide the care you want and deserve!
Experiencia fantástica: A practice that offers Doctors with much more natural, holistic options for dental than the others. 100% the place you should go in the GR area! We've been going for years.
Thanks Rex, we pride ourselves on providing a more natural and holistic approach to dentistry!
Experiencia fantástica: Appreciate the entire staff. Shout out to Tiara, a very pleasant, informative hygienist. Cleaned my teeth yesterday. Very happy with her work and chair-side manner. I opt for X-rays once every other year rather than yearly. No problem. Dr. Cohen is my dentist of preference. She informs and explains procedures thoroughly when dental work is needed. Gentle and considerate. My husband and I, both 75 years young, after being patients of a conventional dental practice for 50+ years, recently joined the Precision Family Dental practice after learning of the PFD team’s holistic approach to dentistry. Very glad we did! We both would recommend Precision Family Dental.
Thank you! Tiara and Dr C are great! We love seeing you both!
Experiencia fantástica: An amazing team; they listen to your concerns, fully explain procedures and results. I love how they offer holistic care, one of the only offices around.
Thanks Mandie, we love that you appreciate our holistic approach to care!
Experiencia fantástica: I had a terrible experience with my previous dentist. They were attentive, responsive, and respectful. The services are top notch and the dentists are all extremely knowledgeable and talented. I would recommend to anyone!
Thank you Zachary, we appreciate you!
Experiencia fantástica: I started coming to Precision Family Dental when I needed to get my mercury fillings replaced due to mercury toxicity causing health problems. To my surprise, the entire staff was so friendly and eased my anxiety right away. Dr. P. is very knowledgeable with holistic dentistry and explains everything so you can understand. His expertise and personality are one of a kind! I would recommend Precision, Family Dental to anyone looking for a traditional or holistic approach to dentistry.
Thank you for the kind words Jayna, we're honored to be a part of your health journey--Dr P appreciates seeing this!
Experiencia fantástica: Front desk staff is outstanding- Super friendly and helpful! The hygienists have always been great. They're quick, knowledgeable, and pleasant. Dr. Ong has been wonderful too! He's not only fixed ongoing issues I had from a previous dental procedure, but he's explained everything in a way that I can understand throughout the process. He's always been patient and thorough. I've been VERY happy with all aspects of my care at Precision Family Dental!
Thank you Sarah, we appreciate you and love to help fix concerns. Dr Ong really excels in providing top quality care!
Experiencia fantástica: The Precision Family Dental team is the best, always prioritizing your care and safety and ensuring you are comfortable throughout your appointment.
Thank you Natalie, this is our goal!
Experiencia fantástica: Staff was very professional and kind. Dr. explained everything before and during each procedure. I strongly recommend Precision Family Dental.
Thanks Joel! We always try to make sure we're communicating at a high level!
Experiencia fantástica: Like many people I’m a nervous dental patient. Precision Family Dental puts you at ease the moment you walk through door. The hygienist and Dr Cohen were very thorough and let me ask as many questions as I need to.
Thank you Corey, we are always happy to help anxious patients with being comfortable!
Experiencia fantástica: The doctors, hygienists, and reception at Precision Family Dental are all wonderful! I have severe dental anxiety from dental abuse as a child, and they have been so understanding, gentle, and do such amazing work that I am gaining confidence in my oral health for the first time in a long time. I recommend them to anyone who asks, and will continue with them as my providers for the future.
Thank you Melissa, we know how hard it can be when you've had traumatic experiences in the past and we're happy to help people work through that!
Experiencia fantástica: I was very impressed with their process and care when removing old silver fillings and replacing with white fillings. They took it very seriously and used many protections for not only themselves but for myself as well. Very professional and friendly office staff.
Mercury is never good, we're glad you appreciate the extra care we give to our patients and team ♥️
Experiencia fantástica: I always have a wonderful time with Dr. Cohen! I’ve seen a few different hygienists and they’ve been so kind, thorough in my cleanings and take time to answer my questions, no matter how silly. While the dentist can be unnerving to some, I’ve never felt anything but comfortable during my visits.
Thank you Jillian, we always strive to provide comfortable and thorough care!
Experiencia fantástica: Dr. Piotrowski and the team at Precision Family Dental are truly exceptional! I appreciate their holistic approach to dentistry and the way they prioritize overall health, not just teeth. Dr. P is incredibly knowledgeable and the only dentist in West Michigan certified to safely remove amalgam fillings which gave me peace of mind when I needed mine removed. Highly recommend if you're looking for a thoughtful, health-focused dental experience!
Thanks Ange! We love that you appreciate our holistic approach and your experience with Dr P! We will always make sure to do things as safely and thoroughly as possible.
Experiencia fantástica: Hate the dentist but have no problems going here. The staff is friendly, attentive and gentle. Explains the process and I don't feel they do more than needed. I hadn't been to the dentist in a long time but now have fixed problems and have a plan for future care.
Thanks Rich-- we pride ourselves on tailoring treatment to each individuals needs and wants.
Experiencia fantástica: Precision Dental is top notch, the staff are very friendly and it’s clear they LOVE where they work. Very forward thinking with newer technology. If I could give them 10 stars I would ⭐️
Wow thanks Christine!
Experiencia fantástica: After going to a dental office that clearly put profits over patients, Precision Family Dental is a breathe of fresh air! Dr. Cohen is obviously knowledgeable about modern dentistry and has a great personality, which is so helpful to an anxious patient like myself.
Thanks Erin, Dr C is amazing and we always put our patient's needs first!
Experiencia fantástica: Precision Family Dental team are the best. I have no doubts when I say I’m in good hands. Well recommended. A+
Experiencia fantástica: Dr. Ong is an exceptional dentist who truly listens and takes the time to explain every step of the process. Their calm and professional approach made me feel at ease throughout my daughter’s and I visits. I highly recommend Dr. Ong to anyone seeking attentive and compassionate dental care.
Experiencia fantástica: We’ve been taking our family to Precision Dental for a couple of years now, and they are always kind, gentle, and knowledgeable.
Experiencia fantástica: Dr. P was very good with our 7 year old daughter. I sought him out as a natural minded dentist and have been happy with his dental team.
Thanks Bethany! We love seeing kids and we're happy to have provided your family with a great experience
Experiencia positiva: Precision Dental was very professional.They gave me the best and most in-depth dental treatment I have ever received. The naturopathic care is far superior to any other oral care provider I have experienced. The only downside is that my insurance did not cover the “alternative” care that they provide so it was quite expensive.
Hi Kevin, we're happy you appreciate our holistic approach. It's unfortunate most insurers don't believe in having healthy patients, but we do-- even if it isn't covered we still offer the best holistic options to our patients. We hope your next visit is a 5 star experience!
Experiencia fantástica: The staff is friendly and professional, the office is clean and welcoming, and the staff is very knowledgeable. They always make sure I'm comfortable and informed about my dental health.
Thanks Nathan, Comfort is one of our main priorities!
Experiencia fantástica: Precision Family Dental has an option for a holistic approach to managing the health of your teeth. I had them extract my mercury fillings and they did so using the latest technology to prevent fragments and mercury re-entering my body. The doctor is very friendly and professional as well as the staff.
Thanks Tammy, our goal is to provide our patients with the best holistic options to achieve and maintain great overall health!
Experiencia fantástica: Our whole family has been going to Precision for years and have had a great experience. The staff is great to work with and knowledgeable. They are great with kids too, and all my kids enjoy going as the staff makes it a good experience. Highly recommend this office!
Thanks Kelly! We appreciate you and your family
Experiencia fantástica: Since moving to this practice not only have I, but my family too has been treated like absolute royalty! Who knew so much was possible in dentistry! From front to back, this office is the gold standard!
Thanks Stephanie, these are kind words that our team will love to see!
Experiencia fantástica: The service and friendliness I receive each time I visit Precision Family Dental is unmatched! They really make you feel like you are important and do such an excellent job.
Thank you!
Experiencia fantástica: These people are wonderful. The service they provide is much better and more personable than my last dentist. I wish I had switched sooner.
Thank you John, we are so happy to hear you're pleased with the care we're providing!
Experiencia fantástica: Great, fear-free, and stress-free experience every time. The front desk and scheduling staff are incredibly friendly and always go above and beyond. The dental hygienists are skilled, knowledgeable, and patient answering questions. And Dr. Piotrowski is simply the best - very calm and very good at what he does. Highly recommend this dental practice based on my experience!
Thanks Danielle, we think you're the best!
Experiencia fantástica: The staff are very friendly, experienced, and helpful. They all explain what they're doing and why. They work with you every step of the way, in how to care for your health and your teeth. They help you with financial assistance for the procedures should one need help.
Thank you Ann Marie, we appreciate your kind words.
Experiencia fantástica: Everyone there is very friendly and welcoming. They care about pain during procedures and do what they can to prevent that. They are prompt and do a great job.
Thank you Patty, we always want our patients to be comfortable!
Experiencia fantástica: Started going this year as a new patient. Hadn’t been to a dentist in a long time. Honestly, this place is awesome. The cleanings are thorough, they aren’t trying to just get you to do a bunch of different services just to do them. They genuinely want to help their patients. I used to dread going to a dentist, now it’s like alright! Let’s see how much more I’ve improved my gum health with this visit.
Thanks Ken! We only recommend what we think will help you specifically, we pride ourselves on tailoring treatment plans for each individual's needs. We're happy to serve you at the level you desire and deserve.
Experiencia fantástica: For someone with dental anxiety, Precision Family dentals staff from top to bottom has always made me feel extremely comfortable. I’ve always been very satisfied with every visit!
Thank you, one of our main goals is providing a great, comfortable experience
Experiencia fantástica: All of my experiences with Precision Family Dental have been great! The staff is professional and kind. Highly recommend.
Thank you Jill, this means so much to us!
Experiencia fantástica: I'm a new patient of Precision Family Dental. I'm so impressed!! This practice is awesome!!! They are so professional, kind and caring. Everything is being done very well regarding dealing with COVID -19. I've never had a dentist visit be so pleasant before. Due to CV I was way overdue for my cleaning and check-up. My hygienist, Jamie, was such a blessing for me, and I had the best cleaning ever!!! I was wanting a dentist who was holistic and more natural in their practice and I'm so pleased to have found them!
Thank you Linda! We pride ourselves on providing the best holistic experience for our patients!
Experiencia fantástica: The minute I walked in to the client I was met with very friendly staff and my dental experience was the best I have ever had. I have recommended the practice to all my family and friends. I also drive an hour one way and will for the kind of care and experience. Thank you!!
Thank you Tammie, we feel so blessed to serve you and your family and it means so much that you're willing to come so far to see us!
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