Aspen Dental - Grand Rapids, MI - Walker

Experiencia fantástica: I had great service. Madi was the one who attended me and she was great, and joyful and had great conversations. I would recommend scheduling with her!

Experiencia fantástica: Great staff always very helpful and informative.

Experiencia negativa: The dentist was compassionate and knowledgeable, answered all of my questions. The problem was the lady who brought me into her office afterwards. She would not give me straightforward answers for anything I asked. So focused on the upsell she would not give me a clear picture of my options. She has an infuriating nervous tick of clearing her throat like “hm” every few seconds when confronted with direct questions instead of following her upsale script. Will look elsewhere for care.

Experiencia fantástica: Had a good experience here! the assistant Bernadette is amazing and Dr. Gena! The whole team is!

Experiencia fantástica: On a business trip - lost a tooth and while I felt like a hockey Olympic Champion - needed it correct before flight out of Grand Rapids. The entire Aspen Dental team was 100% fantastic. “Rocky” led the charge - helped processing visit, Dentist, techs, and insurance! OMG - can not overstate the professionalism and personal care this AspenDental office provided. Hope I don’t have to come back :). But if I do all “chiclets” will be in place! Thanks for the quick service getting me to my flight!

Experiencia fantástica: Everybody that works here is courteous and kind and i have always had a pleasant experience!

Experiencia fantástica: We have been going to Aspen for 13 years and will be for as long as we use dental work. Lindsey has been cleaning our teeth all that time and we love her. She absolutely goes the extra mile to keep our mouths healthy. I would give her 6 stars if possible!

Experiencia negativa: Terrible service my face is swollen. I have called this place all morning long. They put me on hold for at least 30 minutes. I have all my screenshots after that. I called back act like I was a new customer and they said like once they got my name they said they were gonna look up my account and I was on hold once again for another 30 minutes then they hung up the phone never called back.

Experiencia fantástica: The level of professionalism from Alpine’s staff is remarkable to say the least. Jess has a high level of integrity when dealing with whatever is thrown at her, and Jamie provides valuable insight that allows me to feel fully prepared for each visit I have. Aspen has valuable people working for them, thank you for bringing my confidence back in dentistry

Experiencia positiva: I was only in for my first appointment. Everyone was so cheerful. This isn't my first dentist visit, but it was certainly the nicest, esp. when my wheelchair would not work right that day.

Experiencia negativa: MUST READ BEFORE GOING!!! I recently visited the Alpine location and everything was great until I spoke to Rocky, at the end of the appointment. First, there was no urgency to get me scheduled for my fillings; the entire focus was on getting me back in the office for a $1500 cleaning and antibiotic program. There was no breakdown of the actual charges, just the number on a tablet. And anytime I went back to my primary concern, the fillings, she seemed irritated that she wasn’t able to upsell me. Here’s where it gets really bad. So I told her I “may” be losing my insurance in about a month, and the doctor I spoke to said we would get a time figured out to come in before I lost it. After telling her this, her attitude worsened, and she said she would not be able to schedule me for the soonest appt in May because of the insurance issue. That is, unless I paid half of the charge for the fillings ($500) right then, when they are currently free under my current coverage. And that $500 would also book my appt for May, otherwise I wouldn’t be able to schedule my appt because my insurance “may” lapse. However, when I confronted Rocky about this issue, she said she didn’t have access into seeing when my coverage would end, and that her regional manager would be mad for scheduling me. So, don’t mention anything about your insurance or they will likely use it against you. Essentially, she lied directly to my face about what she could/could not schedule based on my insurance that I’m currently enrolled in, was more concerned about her boss than me (the patient), and never actually scheduled the cleaning or fillings appt because of all of this. She said she would put me on a cancellation list. How can I be on a cancellation list if I’m not even scheduled Also, you offer dental discounts, that was never offered and would also likely have granted me a spot, she really just seemed uninterested after I was uneasy about giving her $1500 for a CLEANING right then. Using my vulnerability against me is a wild tactic, and I’ve never heard of someone not scheduling out because they “may” lose their insurance, and had I not said anything, I’m sure my appt would be scheduled. It felt more like I was at a Verizon store than a dentist's office with all of the UPSELLING, and if you’re going to upsell, you shouldn’t lie to someone with common sense. Didn’t even schedule me for the actual cleaning either, likely because my insurance covered it and I wasn’t willing to fork out a grand for extra cleaning services. Or, because she was too embarrassed that I called her out on her BS. For clarification, I was pleasant in asking the question about her knowing about my insurance ending (which again she had 0 clue about and decided to make up an untruthful story as to why she couldn’t schedule me) and was deterred from really asking anymore questions after she admitted to lying directly to my face. I also tested her flexibility in scheduling when I asked if she could get me in any sooner for my fillings if I went through with the $1500 cleaning regiment, and she certainly did perk up to the idea. I’ve never experienced something like that at a dentist's office, and I’m extremely disappointed because the claims made while you’re on hold and on the website about urgency (only thing urgent is trying to get as much money out of you as quickly as they possibly can) and the like all appear to be false based on my interaction with Rocky. I will say I mentioned my insurance dilemma to the front desk when I arrived and she informed me that there may be a bit of a wait if fillings are needed, which is completely understandable. Lying about why you can’t schedule me 4 months out and the ineffective upselling is unacceptable and deceiving.

Experiencia positiva: I've only had one visit so far and first impression is a good one. Very open to my wishes and needs, very professional, and it's like they were having a good time doing their job. So, so far so good and we'll see how the rest plays out.

Experiencia fantástica: Had a very pleasant experience everyone was most helpful. Definitely recommend!

Experiencia fantástica: Lindsey and Madi are the best hygienists in the area - so thorough and friendly!!!

Experiencia fantástica: Really nice clinic, the stuff is very warm and polite. Especially thank you to Jamie from the reception/scheduling team who contacted my insurance in advance and saved me a lot of time and money

Experiencia fantástica: Always great care I’ve been coming here for a very long time and it’s been amazing wouldn’t trust anyone else

Experiencia fantástica: Such a wonderful experience! The entire staff is absolutely AMAZING! They are kind and compassionate people. When I was sitting in the lobby, I witnessed how rude people can be. The conversation with the front desk lady was a bit concerning at first. When my name was called, to come back for my new patient x-rays and exam… everyone treated me with kindness and respect. They answered my questions and concerns. I was grateful to be offered payment plans to help me out. I am truly a blessed person to call Aspen Dental my dentist. Thank you to everyone that helped me out today.!

Experiencia fantástica: I came in to do some work on my teeth and I was treated so good Jess the girl that works in the front was so helpful and patient through the whole process the people are so amazing and helpful this place is the best to get your teeth done ✔️

Experiencia fantástica: Amazing people dr gena is the best dentist you can get the people are so nice and caring

Experiencia fantástica: Madi was absolutely amazing! She made me feel so comfortable and confident during my gum care and we giggled through the entire appointment. She was informative and honest and was super amazing about stopping to check on me throughout. She was very thorough with her cleaning and my teeth feel amazing after leaving!! Thank you all for the great care!!!!

Experiencia fantástica: Madi was thoughtful, skilled, and efficient! Thanks, Aspen!

Experiencia fantástica: All staff is amazing! Front desk is amazing. I had Madi do my teeth cleaning and she was super gentle amazing and did some laughs together!

Experiencia fantástica: shoutout to this whole team for being amazing people and caring to every single patient.

Experiencia fantástica: Dr Gena and her team are the best!

Experiencia fantástica: Had a fantastic experience at Aspen. Everyone is pleasant and welcoming. The cars display was amazing.

Experiencia fantástica: Great place. Jess up front is very kind and helpful. Jess also helped me get my insurance straightened out and she was very helpful doing so. Every time I have came in she has been the one up front and always made me feel very welcomed.

Experiencia fantástica: The staff was friendly and the hygienist was very good at her job.

Experiencia negativa: They make you think that they are lower than anyone other places but they are not

Experiencia fantástica: Friendly professional well suited a pleasant experience

Experiencia fantástica: I have been coming to Aspen dental for years and everyone is super nice. They’re friendly and the customer service is great. I would definitely recommend.

Experiencia negativa: This is where America downfalls is evident! When you I call a place of business in 2026 and your told you must come in to sign paperwork, then you call back weeks later for a request for them to email you the documents and they verbally tell you after you’ve phone over 4-7 times and twice you were connected to a human that kindly toned gave you every excuse to why your placed on hold and then sent to voicemail after being greeted and asked would you please hold. You kindly tone down so, then finally you get tired with your patience being taking for granted and you speak up and say “ you know I’ve been nothing but patient and respectful and still be pushed over to voicemail. Then your told well we are busy and we have customers in the office with appointments and I’m the only one and on and on reality reasons, but I was a customer as well, and actually switching to another dental place because I never received the initial care I first became a client for. Why? Because it’s always excuses with Aspen dental on Alpine . Then what’s the most unprofessional and unethical disgrace of it all is the representative asked for my email address I spelled out three times and was told “ I’m sending the documents over now, you should receive it shortly”. Never received the documents. Called back and I assume the staff that answered this time was either over this individual in tiers, but whomever it was leadership was sarcasm and not of team work and customer or company satisfaction. Why? Because had it been this particular person would of not given the same excuses and the representative herself, she would’ve of handle this one simple task an email document and gotten that person (me) out the way. Instead, I was talk to with firm tone and excuses just to never and still haven’t as of 11:05pm EST, received the promise email document. It is pure a wonder why this location is always hiring. Always in need of customers to hold on. It’s pure unorganized and lack of team work, laziness, power happy off a title or degree entitlement reflects in person, in the waiting area, over the phone, now lack of email submission. Please do better! Nobody should be lied to under a company’s name that’s suppose to be trusted to go in your mouth. Community members take heed and please know I have no benefits of reporting this but to share the truth and prevent another person from the unprofessionalism and time wasted! Do better Aspen Dental! Hiring better! Maybe even pay better I don’t know! But if not go away! PLEASE DO NOT RESPOND THAT SAME COLD HEARTED PATHETIC RESPONSE YOU GIVE OTHERS LEAVING A TRUTH POIR STAR RATING “ We are sorry for that …. …” No your unprofessional and poor leadership and no team effort for that and liars definitely! If you’re truly apologetic you correct things and make it right! You don’t keep repeating the same response!

Experiencia fantástica: You guys got the ball rolling so much quicker than I expected. Very friendly customer service.

Experiencia fantástica: Jess and the office was great they helped me with getting all my teeth fixed and a better smile

Experiencia fantástica: Helped me recreate my smile! Roci and jess are amazing

Experiencia fantástica: Jess. Is the best!!! She is always on top of everything. She is the true mvp

Experiencia fantástica: It was a very nice experience.They were very quick and very attentive in and out.I love it wouldn't go anywhere else

Experiencia fantástica: Jess at the front desk is funny, always smiling and looks to try to make your experience as easy as possible. Jamie & Donika, we’re very friendly, constantly smiling and made sure that I understood the cost, procedures, step that will be taken and so much more. Very friendly environment and all the staff look to ensure you are comfortable and taken care of!!

Experiencia fantástica: Everyone is absolutely wonderful!!!! Super helpful and kind 100% of the time!! Especially Jessica, Jamie and Lindsey ❤️

Experiencia fantástica: Jamie and Jessica are fabulous. Great PR.

Experiencia fantástica: Great job staff!! Keep up the good work. And special thanks for letting me come in out of the cold during you all meeting and the nice lady for coming to get me afterwards. Thanks everyone!!

Experiencia fantástica: Staff were friendly and yet focused. The lady at the front desk today was very helpful. Highly recommend Aspen Dental!

Experiencia negativa: Always reschedule my cleaning for time I can't make, why don't you keep the original time i made an appointment? very frustrating! especially if I requested pto time from my work to make it to the appartment and they canceled it! THIS HAPPENED 2ND TIME ALREADY! NOT THE LAST TIME IM SURE! will look for a different dentist!! Also had to wait 6 months to schedule for a cavity!

Experiencia fantástica: I went in very nervous due to a bad dentist office experience this aspen dental I shared my fear they made my visit very easy I will return when or if I need work done great team there

Experiencia negativa: Just a warning- everyone will have to have an x-ray, whether you are there to have dentures fixed or being an actual patient. The unnecessary radiation was not how I planned to start my Monday when I just needed my dentures repaired. Be prepared for upselling and pushy sales tactics.

Experiencia fantástica: The entire staff is so kind, patient and helpful. I usually have intense anxiety about these things and they made me feel so at ease. Genuinely love this dentists office, especially Jessica at the front and Dr. Gena ❤️

Experiencia fantástica: Madi, there are no words for how amazing she is!!! She always make sure I’m comfortable with getting work done. If I’m not comfortable she will make sure I am.

Experiencia negativa: Very bad place to go. Personally I would not recommend this place to worst enemy

Experiencia negativa: I would never recommend this dentist office to anyone. They are absolutely unprofessional. I scheduled my appointment six months to a year in advance, only for them to cancel it the day before and then tell me I’d have to wait another six months to a year to be seen again. They admitted their dental hygienist made a mistake, yet I’m the one who has to deal with the consequences, meaning my health issues go untreated because of their error. There was zero accountability and no effort to correct the situation. To make matters even worse, when they called to reschedule, the front office staff put me on hold for 15 mins until they closed, then hung up on me and then refused to answer my calls. I left several voicemails and never got a response. Unless you are absolutely desperate, I would strongly suggest going anywhere else. This office clearly does not value their patients’ time, health, or trust.

Experiencia fantástica: Thank you Paula! I was very frustrated before my visit today, I left pleased and hopeful. Thank you for taking the time to listen and ensuring all my concerns were resolved.

Experiencia positiva: Got me in quickish for an emergency visit but then didn’t do anything for me but come up with a dental plan after X-rays. I needed and still need relief. I guess I had higher expectations because of how big of a company they are. I will most likely go back to get my work at least started but I didn’t feel like there was any empathy for me and how much pain I’m in intermittently. It’s debilitating. Some staff had great customer service and some not so much.

Experiencia fantástica: I was very impressed with this office . I am not much of a dental person ,but I give it 5 stars . All of the staff are friendly . I was highly impressed with Madi. For a young lady she shows a high commitment to doing a job right , the first time. Not something I see much lately . Madi actually likes her job , and it shows . If you got tooth problems go here .

Experiencia fantástica: It a great place and nice people I came in with bad teeths 6 months later a perfect smile and teeths

Experiencia fantástica: Jada was Out standing service very respectful and polite, helpful very knowledgeable

Experiencia fantástica: I was met with kindness and respect. Everyone was professional and caring.

Experiencia negativa: It was such a waste of time. Any state I've lived in dentists usually will do x ray, exam, and cleaning on the first visit. If you need a deep clean usually will tell u the cost and bring you back for other appointments for that. Not going back. I literally just wanted a basic cleaning first and once I can afford it get a deep cleaning.

Experiencia fantástica: Great experience at Aspen dental! Jada and Roci were incredibly helpful and reassured me that I chose a great office!

Experiencia fantástica: The Aspen Dental Surgeon was gentle and well taken care of!

Experiencia fantástica: I recently moved to Grand Rapids, and I’m so glad I found this dental office! Everyone, from the front desk staff to the dental assistants, hygienist, and of course the dentist, was friendly, professional, and knowledgeable. I didn’t have an appointment, but they accept walk-ins and were able to see me right away. They took care of my issue quickly and with great attention. I’m very grateful for their help and excellent service. I highly recommend this location to anyone looking for great dental care, my whole family will be coming here!

Experiencia negativa: This has been a horrible experience. The worst decision I have ever made in my life going to Aspen Dental. I transferred my services from 28th Street to Alpine Street office. The lab tech came into the room with a compassionate heart and made me feel heard. She took the time to hear my concerns and tried to resolve the badly fitted product. Alpine Aspen Dental needs to terminate their office manager Rocky. The individual is horrible in customer service, has no compassion for people and very disrespectful of others time. Rocky professional skill set is the reflection of a poorly managed organization.

Experiencia fantástica: I have a BIG dental phobia (visit the dentist like every 5 years), and they did such a wonderful job at making me feel comfortable and informed about what was going on while they were working on me which really helped calm my anxieties. I cant recommend these guys enough. Just did my fillings and it was the best dental experience I've had. (Pro Tip: a frim stress ball also really helps calm your nervous system down and gives you something to do while you're in the chair, so you should bring one if you're like me)

Experiencia negativa: Spent more than 15 hours on the phone, rude team members, just to get a cleaning. They were unfortunately the only one that "said they took Blue Cross Blue Shield" but for 4 months they refused to verify it. Terrible company.

Experiencia fantástica: Great service! Seen me right away. I thought I was going to suffer with tooth pain all day.

Experiencia negativa: After switching Insurance companies, I booked an appointment for a cleaning and X-ray. They did X-ray and exam but no cleaning and sent me to location manager "Roci". She presented an estimate of almost $1,000 above insurance coverage for treatment for potential Paradental gum disease. I had seen my previous dentist for 35 years regularly with last appointment March of 2025, and no indication of the condition Aspen said existed. Roci indicated that they could not move forward with any cleaning until I paid or set up a "Payment Plan" with interest (their own I might add) I left after telling her I would have to think about it. I received an email from the Aspen District supervisor, Charles Smogoleski, inquiring about my 1st appointment. I responded with a cordial response requesting his phone contact. He responded w/o giving me his phone # and asking me to email my questions to him, so I sent back a polite email with 3 specific questions. Never heard back from him! After trying to contact Roci for a week through calls and voicemails with no response, "Darcy" finally returned my call and agreed to meet with me to discuss my concerns. She had dental hygienist "Lindsey" contact me with a reduced estimate to treat my bottom teeth 1st. I paid estimate, went to appointment and she did my botton left and had me come back 5 days later to do right bottom. At this appointment, she started preparing and stopped to say she needed to check to see if I had a balance! After objecting, she said she would have Roci explain because "she was better at explaining" and that I 'should have signed the form" (?) She returned 10 mins later w/o Roci and said I owed the balance! I left w/o treatment. The communication at this office is poor to say the least. The fact that the manager, Roci, and district manager, Charles Smogoleski were both missing in action after attempting to contact shows the lack of really caring about this matter. I don't put blame on Darcy or even Lindsey. Leadership always shows precedence for staff to go by, and leadership is very poor. I do not recommend utilizing this office for your dental needs. I do recommend reading these Google reviews (as I didn't) before making an appointment. You will see the reviews are peppered with similar issues concerning this office.

Experiencia fantástica: Wonderful group of people. Very quick & efficient. Helpful with planning and payment options.

Experiencia fantástica: Very friendly people n they listen to ur questions n answer them. And they don’t push u into anything

Experiencia fantástica: Amazingly careful work, had to have a bad cavity eaten tooth pulled, and the worst was the taste of the numbing liquid when I swished my mouth. I was terrified after a childhood experience, and the staff put my mind at ease. Dr. Gena was incredibly kind and professional. Best dental visit I've ever had, in and out in a half an hour. No pain afterward either, which is odd but I am very thankful!

Experiencia fantástica: I was so nervous going to a new dentist for the first time. At the check in desk Abigail was so friendly and so welcoming and so professional at the same time. Next I went back to sit in the procedure chair. I was so nervous. The assistant was so friendly and welcoming. She was very patient with me as we were trying to get my denture to fit right. Next I met Dr. Gena. She was so friendly and so welcoming. She was so professional and so confident. Her confidence in doing my procedure made me feel confident in her ability to get my procedure done. In under an hour she had 11 teeth extracted. It all went so smooth easy. Dr. Gena is an awesome doctor. I recommend Aspen Dental to anyone needing dental work done. My experience was so good. I’m so happy with my choice of Aspen to get my dental work done.

Experiencia fantástica: Everyone was really nice and helpful, I have terrible dental anxiety and would recommend this office, they made me very comfortable.

Experiencia fantástica: Kind, caring, and professional staff. Listened to my concerns and answered my questions. Highly recommend this office.

Experiencia fantástica: Everybody there is polite professional they do a great job recommend them to everybody

Experiencia fantástica: Madi was awesome! Very cool and friendly!

Experiencia fantástica: I was treated great The girls were went out of their to sweet. Since I am 85 and in a wheelchair she had to use a portable machine I am glad I chose Aspen Dental

Experiencia negativa: They should check people insurance for their service before scheduling an apt to save time and money

Experiencia fantástica: The office staff is amazing! I had a very complicated scheduling/rescheduling conversation concerning a couple of my kids. Abigail spent about 15 minutes working with the computer system and getting additional approval through the office manager etc. to get my kids in ASAP. She went the extra mile. Great location!

Experiencia fantástica: Had my teeth cleaned with Lindsey, she is so caring and took her time. Rest of the staff rocks!!

Experiencia fantástica: Amazing office! Wonderful staff! Friendly and fun environment. Everyone was knowledgeable and went above and beyond to help me get my teeth taken care of

Experiencia fantástica: The women staff from the welcoming, efficient receptionist to the dynamic dentist and the different roles of the professional women in between is such a relief for myself and I'm certain for other patients who are lucky enough to have discovered this dental office. So grateful!

Experiencia fantástica: My crown is perfect, thank you Aspen Dental team! Everyone did a fantastic job!

Experiencia fantástica: My experience with aspirin dental has been the best yet the staff is very nice. Really appreciate Jada and Roci for helping me understand things that I didn’t understand at first everything was broken down to me step-by-step. i’m really looking forward to continue my procedure and can’t wait until the outcome. Thank you guys!..Quesha C

Experiencia fantástica: My first time at this location, I’ll be back. Pleasant staff, very little wait time.

Experiencia negativa: My son recently went to Aspen Dental - he was in severe pain from one of his molars. He couldn't get in for 4 days then when he finally had an appointment they told him he needed a root canal. They don't do root canals so he had to go to a specialist but again it took another 5 days for sn sppointment. I do not know why someone has to suffer in severe pain for over a week. This is a travesty!

Experiencia fantástica: It was a great experience with Dr. knew exactly what to do. He did it. Don’t wanna do it again next week. I love it very little pain.

Experiencia negativa: Disgusting, unclean, equioment falling off the walls, blood on the floor, exposd wires and electronis, unhelpful staff, very unprofessional staff. Large lack of knowledge, constant revolving staff. The woman who DESTROYED my wifes mouth is no longer employd here. SEVERAL trips for new partial dentures and non of them fit and their response os :thats the best we can do" for 3,000.00 you cant get them to fit. This plave has been an absolute joke since day one. We are now requesting a complete refund and leaving with nothing but damagd tissue from an aggressive extraction, numbness in the face and lip for 5 months and no teeth. Woman want a beautiful smile. And this plave absolute can not provide that nor can they provide clean happy results. FIND A REAL DENTIST

Experiencia negativa: would not reschedule my appointment after 15 minutes even though they're automated email directions sent me to the wrong place and they dont put the address in the message they said you when you have to confirm would not even work with me would not recommend

Experiencia negativa: Aspen Dental is a scam. I went here a couple months ago because the prices were good. I went and was told that I needed to spend $2,400 before I could even get my teeth cleaned. The customer service was subpar and they didn't even give me a detailed description as to why. I decided I wanted a second opinion because that seemed crazy considering they told me my teeth were in excellent condition. So I went to a smaller, local and family-owned dentist. And they cleaned my teeth with no problem! Didn't mention any of the things that Aspen Dental said that I needed (I feel I did not need). Also I had aspen Dental do x-rays because I was overdue. And I needed them for my new dental office. And Aspen Dental refused to send my stuff. They had two months to send the files / x-rays and they never did. Probably because they're mad that I didn't want to give them all my money? Would an absolute scam. Aspen Dental is a large corporation that has no respect for their customers. Will be telling anyone listening to not go here and just go to your local dentist instead.

Experiencia negativa: The dentist herself was quite nice and that's the extent of any positive experience I've had at this aspen location.

Experiencia fantástica: Love Lindsey! She always does a great job. The new Doctor was very nice and she’s so gentle. Ran late today but that’s very rare. The radiologist was also very nice. Don’t like going to the dentist, but everyone always does a good job. The above post I forgot to send 18 months ago. Today was filling day. Haven’t had a filling in years and the least favorite of anything I’ve had done in a very long time. All went well and the Dr. was very gentle and personable. A bit late getting called in but everything else was very good.

Experiencia fantástica: The Office is clean . Staff are amazing and pleasant. They listen to your concerns and address it. The atmosphere is absolutely amazing. I am not rushed in or out !! Very pleased

Experiencia negativa: Do not go here, I had to get my wisdom teeth removed because it was emergency to do infection. After setting up the appointment because they refuse to do anything the first day (I just needed teeth pulled mind you) I came back after paying a visit fee of a copay out of pocket then they started the procedure. They put total of 8 each shots in my mouth start pulling in wiggling in my teeth and then the manager came in and stop them with one of my teeth half removed and said that your insurance no longer covers you procedure as of today. This was really something they should have checked before I even arrived and not halfway into a operation. At that point between the medicines I was given for the pain and procedure I was directed to go back to the manager office (my face swollen and unable to speak due to inflammation, numbness and swelling due to the drugs they used on me) to talk about payment immediately halfway into my procedure only to be turned away later and sent home because they wanted out of pocket additional amount or they wouldn't proceed. I'm pretty sure this is malpractice also after this they went stop calling me for 5 months trying to get me to come back and reschedule. They also tried billing me for this and wouldn't you know my insurance paid it.....

Experiencia fantástica: My son gave the hygienist 800 thumbs up! He was able to speak with her ahead of time to explain the steps that bugged him; during the check-up/cleaning she explained every step. Thank you for a successful and “confidence building” experience !!

Experiencia negativa: They turned me down the manager Rocky for just one past due balance of $20 and I got Medicaid and I got insurance and they couldn’t with an abscess walking into the store couldn’t even help me out turned me away with NO CARE OR NO HELP!! They all need to be shut down corporate needs to get involved immediately!!

Experiencia fantástica: loved my experience with Aspen Dental. Dr. Miller and Dr. Gena are the most caring doctors you will ever find. The ENTIRE team works so well together. They are very informative on treatment plans and answer any questions you have . The office manager is also very caring and understanding. She respects your budget and tries to get the right financing that works for you. Over all I highly recommend this office.

Experiencia positiva: Had my first appointment in my search for new dentist. Sadly, insurance coverage considerations seem to drive my options. So far Im gaining comfort with my choice. Time will tell, but so far the staff has been friendly, professional and business like and the facilities are neat and clean. Will be able to say more later after experiencing procedures and billing.

Experiencia positiva: Been with them for awhile. They have taken all my issues n concerns seriously n try their hardest to give fast great service!

Experiencia negativa: Upon arrival to an appointment made 4 months prior, I learned that my appointment had been canceled. Why?!! Because I didn’t reserve my reservation!! Even though the appointment existed, it was canceled because I didn’t call them and tell them that I wanted to keep it. The Office Manager was extremely rude. And when I called the office at other times; I was placed on hold! And no one ever picked up!! This happened 3X in a row. I will never visit this office or any other Aspen Dental offices ever again.

Experiencia fantástica: Great job by Jada and Dr Gena. Only problem was internet went down so couldn't scan tooth for a crown. Was down for maybe 30 minutes. Had nothing to do with employees

Experiencia fantástica: Short wait time and staff were very friendly. I received new partial denture. Fits great! Only problem is I wasn’t told how to clean them. No worries though, I looked it up online.

Experiencia fantástica: I just wanna say, the girls who work here are the best of the best. I called this morning, in a lot of pain and extremely anxious and they fit me in for a same day appointment. Following my original appointment the squeezed me in AGAIN in the same day for another appointment. They made me feel comfortable and even giggled with me all day. Not the worst way to spend a whole day, especially in the condition I was in.

Experiencia fantástica: The staff at Aspen dental is very good at what they do. They are very professional and friendly. My satisfaction is higher than any other dentists I have been to previously.

Experiencia negativa: While the team and dentist here are wonderful- keep your receipts! Because the corporate billing is ridiculous! I got immediate dentures in 10/2024. Everything went beautifully! I was highly impressed by the staff and how smoothly it went. I gave them a 5 star review. I’m on DentureTok on TikTok and have talked about this Aspen location & had positive interactions with the Corporate media team. Then 5 months into this I start getting a bill for another $3k when I paid cash upfront. I was told originally that it was an error and to ignore it. But when I received the bill again the next month and called they doubled down. When you call and choose the billing office it sends you to NY to corporate who always hang up or disconnect me while on hold. To get my local office you have to pick the appointment option and then ask for the office billing person- not corporate. And even she had hung up on me. I have gotten BCBS involved as they do provide legal assistance in these matters. I’ve had 2 lawyers reach out, and I’m calling the BBB. I have run the numbers and they literally profited $9 based on the BCBS itemized bill, but want another $2,975.32. While the team and dentist here are wonderful- keep your receipts! Because the corporate billing is ridiculous!