Friendly Dental Group

Experiencia fantástica: A pleasure, always friendly, overall easy process.

Experiencia fantástica: My first time at Friendly Dental was for the sake of significant dental work. I was scared, in pain, and completely unsure of what was to come. Let’s start with the office staff. Not only was Shannon incredibly professional, but she explained everything step by step in a way I could understand, and made sure didn’t feel even the slightest bit pressured into doing anything! She made everything 100% my decision and that is HUGE! Next, the clinical team was so amazing! They were gentle! I have always had major anxiety surrounding dental work and not a single person made it worse. I didn’t feel have much pain after because their aftercare instructions were so detailed! THANK YOU, Friendly Dental! For giving me my smile back!

Experiencia negativa: Please don't go here, I would give this place zero stars if it was possible. The dentist is highly unprofessional and due to that she caused damage to my tooth.

Experiencia negativa: Went for a walk in apt called day prior and when getting there the staff was more concerned about getting breakfast for them selfs .the front desk lady was late causing the dr to have to check ppl in then when she did arrive she then She ran to get breakfast for staff I got there at 8am as I was told then they did not verify my insurance the day prior the front desk lady stated she does not verify insurance I was told the cleaning apt are scheduled out for over a year booked and then when I was finally called back to chair they had me scheduled for the wrong thing and made me leave with out being seen and told Me I was have to come back for another walk in apt this place is not organized and staff is not doing the right stuff as they had no answering for why anything was going on or how the wrong apt was schedule . Very disappointed and un organized place .

Experiencia negativa: WILL BE REPORTING Came in as a new patient Thursday, July 9 at 4 PM. Soon as I walked in, I could already tell the customer service was gonna be awful. I said hello. Nobody greeted me back Sharon or Shannon whatever her name was kind of just side eyes doesn’t speak as I’m filling out paperwork. I hear her speaking about another patient insurance and all this other stuff because it was causing her a problem having to do extra work. She has a nasty attitude all around (i’m not sure if she had an attitude because I came in at 4 PM. Y’all shouldn’t have scheduled me then. Then when I get brought to the back, they start taking x-rays right off the back the girl doing my x-rays doesn’t wash her hands or wear any gloves, she then tells my mom to wait in the hall just for the Sharon lady to come tell my mom that she can’t stand there With an attitude instead of just asking Then proceeded to talk about the patients as we are sitting in close Proximity to each other. To finish The grand finale when the Dentist came in, he was probably the best person to speak to through throughout this whole experience. BUT while he’s checking my teeth, the assistant who did my x-rays once again is handing him the tools that are going into my mouth without wearing any gloves….. ABSOLUTELY DISGUSTING. The dental office itself was dirty and just nasty

Experiencia negativa: Rude front desk staff, ignored us when we said Hello. The blonde was rude about me standing in the hallway , when that's where I was asked to stand by another staff member. You should be worried about your dental assistant not wearing gloves while sticking things in my daughters mouth. That's how things are transmitted. I will be contacting someone about this, I'm sure its a health code violation. Get it together that is disgusting and should not be ignored.

Experiencia negativa: The customer service is not good And there concierge is rude and loud at the desk

Experiencia fantástica: I think a pretty good

Experiencia fantástica: The staff was awesome, great service.

Experiencia fantástica: I have been going here for a few years and I love this place they are friendly and my hygienist is the absolute best he does a fantastic job

Experiencia fantástica: It was a pleasant experience!

Experiencia fantástica: The gave me a very good and enlightening visit and showed great care

Experiencia fantástica: They got the right name, so far they have been friendly and they make sure you are satisfied.

Experiencia fantástica: I have always loved going to Friendly Dental Group

Experiencia fantástica: Great experience overall and care.. VERY PROFESSIONAL and Bedside Manner...great Personality!!!

Experiencia fantástica: The staff there are really friendly and really great to talk to. They are there for all your dental care.

Experiencia fantástica: Given options of treatment with no pressure . Explained as he did each step Good hand / no real pain / just uncomfortable sensation which is to be expected Would 100 % recommend

Experiencia negativa: Terrible front desk people who don’t know what is going on and don’t communicate with one another when telling someone something. Answers are not consistent. They will cancel your appointments on you as well and schedule them out months later too.

Experiencia fantástica: Super friendly staff made going to the dentist less stressful

Experiencia negativa: Left me in the chair for an hour and half just to tell me I have a cavity but it’s another appointment to repair it and I need to spend 25,000 on bridges and crowns and what not! Do they not realize the insurance yearly gives $1500. Cmon I’m not rich! I walked out! She only wants to help rich people! Don’t waste yr time!

Experiencia negativa: Extremely poor management. I scheduled a cleaning over a month ago. A week before the appointment, they called to move it from 3:00 PM to 2:30 PM, and I agreed. However, on the actual day of the appointment at 10:00 AM, they called again saying they couldn't see me unless I came in at 1:00 PM because the hygienist 'had to leave.' I couldn't do it because my husband had already taken the afternoon off work to watch our daughter so I could attend. It’s frustrating because they get upset if a patient cancels last minute, yet they do this to their patients. I do not recommend this place at all."

Experiencia fantástica: Very friendly place like their name , it was a pleasure to be this girl patient ❤️

Experiencia fantástica: I was very happy explain things to me to help me understand things. Everyone was very nice.

Experiencia fantástica: The Dr and assistant i seen today were hands down the best I've seen since becoming a patient in ur office. I wish I had gotten there names but definitely I left feeling like my problem was fixed. Thank u

Experiencia fantástica: Friendly staff and I didn't have to wait long to be seen.

Experiencia fantástica: Very friendly and down to earth staff. Still very professional.

Experiencia negativa: Missed my 1st appointment on accident (my fault) then I call in to reschedule an they say they are putting me as a walk in because I rescheduled don’t go to this place they are rude they are mean and hateful and yell at you when you’ve never even been there before how are you gonna turn me down because I rescheduled my appointment they have no respect for anyone people have things that come up that cause them to have to cancel so you should be understanding if they call in trying to reschedule not turn them down. Bad business you can listen an be warned or you can see it for yourself don’t say I didn’t tell you

Experiencia fantástica: It was very pleasant. The hygienist was really nice. Did not hurt my teeth. Talk to me about my teeth. It was just different from me coming all these other years and Dr Z the disco Dr was funny. I thought I was at the disco. I was having fun and the receptions they were nice. I look forward to my next visit.

Experiencia fantástica: Shannon was so welcoming at the front desk. Heather was a great hygienist. Dr. Negello was very friendly and professional.

Experiencia fantástica: My dentist was outstanding, and very friendly. I look forward to seeing her again.

Experiencia fantástica: Dr Williams is the best dentist I have had either in the South or when I lived in California. He really listens and shows he cares about his patients. He fixed something in an hour that I could not get done by several dentists over a period of years. Highly recommend. The front office staff is terrific.

Experiencia fantástica: I’ve never had a good experience with dentist because I don’t numb very well but at Friendly Dental in Kannapolis Dr. Zac and his assistant Angel made me feel very comfortable and I’ve been dealing with a tooth infection and Dr. Zac made sure I was very numb and got the tooth out with no problem. I would recommend them anytime and I will continue to go to them for all my dental work. Thank you Dr. Zac and Angel for helping me.

Experiencia fantástica: Its starts at Check In Shannon & Emily Absolutely the best. Very warm and friendly welcoming. Moved to the the back missed the lady that did my cleaning. Explains coach you name it she was great then I moved to the Dentist for the filling Zack. Everyone has been amazing but Zack is by far the best one im had so far. Cared about my teeth as much as I care about my pearly whites thanks to friendly Dentist.... I get the most compliments about to teeth... All due to Friendly Dental

Experiencia fantástica: Everyone there is so friendly and Dee Dee is awesome she makes you feel so comfortable I’m glad I found you guys and chose you as my dentist ❤️

Experiencia fantástica: I enjoyed my visit today. My dentist is real cool. He is vey knowledgeable. I have an autoimmune disease, the way our conversation went left me feeling like I need to stick with him. He spoke with concern that amazed me!!

Experiencia fantástica: I truly do not know where to begin. Dr. Williams literally saved my son‘s life. My son went to him a week ago and he put him on 7 day of antibiotics. We went back today to have two teeth removed. Most dentist offices would’ve put my son back on around an antibiotics again..BUT.. Because of all the years working with these kind of cases He was more comfortable having us go to the ER to check to make sure the infection hasn’t spread and to get IV Antibiotics. Because of his quick thinking, my son had an abscess that they are having to drain. If we would’ve went home with antibiotics, the outcome would not be what it’s gonna be now. Sincerely, from the depths of my heart thank you so much for caring for my son. Thank you for thinking quickly and thank you for not having $$ signs in your eyes to just treat him and send him home. I hope you realize your family now. Again thank you so much.

Experiencia positiva: Im very pleased with the extraction and the people were all very professional and courteous. Only issue I have is they wouldn't write me a prescription for paid or call it in to the pharmacy, they gave me some Advil and that's it

Experiencia positiva: The staff was very friendly! They helped me come up with a treatment plan that was covered by my insurance! They care and they don’t judge i hadn’t been to the dentist in about 10 years and they didn’t make me feel bad at all

Experiencia negativa: I called to make an appt to have a tooth pulled. I get there, was asked by the assistant if my TB was active. I’ve never had TB! Then they want me to come back because he didn’t have time to pull it. So why the hell give me an appt. First and last visit to that place

Experiencia fantástica: Love her Dr and the Nurse they are very thorough and informative & showed her what could happen, letting her grasp the importance of keeping a healthy routine.

Experiencia fantástica: Awesome service. And highly recommend

Experiencia fantástica: Best dentist I’ve been to in a long time, staff is friendly and caring and they make you feel very comfortable

Experiencia fantástica: Had a root canal at a specialist, needed to make an appointment to get my crown put in and they took me immediately

Experiencia fantástica: I had no trouble booking an emergency appointment. I couldn’t ask for better treatment from front office staff. Angel was the assistant tthat helped Dr. Z. He made sure I was comfortable and was very mindful of communicating to me what to expect in the coming days. Enter Dr. Z: ……very friendly. It seems I needed an antibiotic BEFORE he would perform the extraction. He had an antibiotic called in to my pharmacy, and after taking the antibiotic, I was allowed time the same day for the antibiotic to “ get in your system” then return and continue with the treatment. No one wants to lose a tooth, but everyone on the staff was very gracious and exceptional to me. While waiting in the front office to go into my dental extraction I was able to watch the girls react to patients both coming into the office and talking on the phone with other patients. 5 stars! Again, 5 stars from me. Dr. Z and the staff who helped make it ( I can’t say enjoyable) very laid back and tolerable during the entire process. Highly recommend!!!

Experiencia fantástica: DeeDee put me at ease when I was going through a bit of anxiety during my treatment. DeeDee is awesome!

Experiencia fantástica: It was a great experience and the staff was very professional and considerate

Experiencia fantástica: Deedee made me relax because Ihate going to the dentist.. She is awesome! Everyone there are really friendly dental

Experiencia fantástica: I had great experience today quick and to the point! I had an extraction done with no pain .

Experiencia fantástica: They were very friendly. Knew what needed to be done. Talked to you like you were one of the family. I'm very happy to be apart of the family.

Experiencia fantástica: I love everyone here! All the dentists I have seen here are nice, knowledgeable and very patient. The one I saw today was very fun which helps me to relax.

Experiencia fantástica: I had two teeth removed and it was quick and virtually painless. The doctor was excellent and the nurse assisting him was excellent as well.

Experiencia fantástica: I really needed a cleaning. The booking process was seamless. I arrived for my appointment and the staff was so very friendly (no pun intended) and welcoming. Shannon made me feel so comfortable being a new patient. Thanks to everyone at Friendly Dental!!

Experiencia fantástica: They go above and beyond to make sure your happy. Office manager lady needs a raise honestly too btw need to thank her for keeping clients happy

Experiencia fantástica: I really enjoyed my customer service from friendly dental. I have had your best experience with them I looked and feel better now. All staff very polite very upfront and well communicated very dedicated to every patient needs that's the best dental office I have ever been to

Experiencia fantástica: great place to go!! you can tell they really care about you as a patient and feel like family!!

Experiencia fantástica: My experience has been nothing but amazing at this office. Everyone is so warm and friendly from the moment you walk in. Even as I waited in the lobby to be called for my appointment, listening to how they communicated with other patients and took phone calls to how informative the doctor, assistants and front desk staff were was impressive. The overall environment took the anxiety away I had as a new patient. Thank you!

Experiencia fantástica: I came here with a broken tooth and it was a 5 star experience from the start. Ms Shannon was so helpful throughout the whole process, along with the rest of the staff! I would definitely recommend them!

Experiencia fantástica: This is a great office!! Shannon the office manager is so kind and helpful! I highly recommend this office for all your dental needs!

Experiencia negativa: Review for Friendly Dental – Kannapolis, NC Date of Incident: December 8, 2025 I had an extremely disappointing experience with the office manager, Shannon, at this location. On three separate occasions, she spoke to me in a condescending tone, and she also cut me off and spoke over me while I was trying to explain my situation, which was extremely unprofessional. Most recently, on December 8, 2025, I was refused the ability to reschedule my appointment because of their policy not allowing my 5-year-old daughter in the room, even though she needed to be seen by her doctor that same day for a possible ear infection. There was no compassion, flexibility, or understanding shown for my situation as a parent. When the office manager treats patients this way, it reflects poorly on the entire practice. Policies may exist, but basic respect and empathy should always come first in healthcare. Because of how I was treated, I will not be returning.

Experiencia fantástica: I love coming here Lisa my hygienist cleaned my teeth really well I had no problems with the procedure

Experiencia fantástica: Great dentistry I am happy with my brand new teeth!

Experiencia fantástica: I will start off by saying my Dentist was very patient with me, we had a lot of laughs trying to get my through my X-rays because I gagged every time . Very informative about products I need to change with my oral care. Overall friendly atmosphere from the time you walk in.

Experiencia fantástica: Absolutely amazing place Mrs Lisa done great work. Highly recommend thank you

Experiencia fantástica: I love this dentist office everyone is so nice and welcoming. Melisa was my hygienist and she was so sweet and made sure I was comfortable during my visit. Thank you all for your services!

Experiencia positiva: So far so good with the dentist! A mouth full of teeth was needed and thank God and thank you friendly!! I am very pleased so far! I am very grateful to the max for this office!!!!!! Not to mention we had a few laughs through my visits! Thank you! ❤️

Experiencia fantástica: Awesome. Front desk was very friendly and the dentist was very gentle and did a great job removing my teeth. I found my new dentist.

Experiencia fantástica: Everybody was friendly. The dentist that worked with me was really nice and professional in his work and so far everything has went well. I got two more visits to go and the thing is good is the two I’ve already had and he ought to get a seven star.

Experiencia fantástica: Very friendly and knowledgeable especially in helping with insurance questions.

Experiencia fantástica: Friendly dental has been amazing with all my children.I raised 8 and I am fostering 2 and I truly trust their care. Blessings. ❤️

Experiencia fantástica: Lisa was very friendly and excellent service!

Experiencia fantástica: My hygentist was lisa she was amazing and very friend would highly recommend her

Experiencia negativa: Worst dental office I've even been to. Your first visit is wonderful, but after that it is downhill. Getting an appointment to see the dentist is like pulling teeth. I have been trying for months to get a partial to fit correctly and each time I call for an appointment to adjust them (4 times) I have to wait weeks, because according to front desk doctor is never in or there is nothing available. I wouldn't recommend this office to anyone. Stay far away from this place

Experiencia fantástica: Taylor was amazing on my deep cleaning. They make it so relaxing. I was terrified of denist now I enjoy it. Thank you friendly dental

Experiencia fantástica: Very nice and easy scheduling the lady’s at the front desk are super sweet

Experiencia negativa: As I’m writing this, I’ve been sitting in the waiting room for almost an hour. My original appointment was at 11:00 AM. At 9:18 AM, the dentist’s office called and told me I could come in early, so I arrived within 10 minutes. After waiting for about 20 minutes, they changed my appointment time to 10:00 AM instead of 11:00 AM. Since then, I’ve watched multiple people who arrived after me past the 10am time — including one woman and later an elderly couple — get called back before me. When I asked the two ladies at the front desk why they told me to come in early for a possible cancellation when there clearly weren’t any, they said I’d have to wait for the doctor, who was in a procedure. I specifically mentioned on the phone that I was only coming for X-rays, yet I’m still sitting here waiting with no update. It feels like every time I visit this office, I’m made to wait while others who come in after me are seen first. At this point, I can’t help but feel there might be a deeper reason behind it.

Experiencia fantástica: I'm always treated well and they do a great job.

Experiencia fantástica: The staff is incredibly friendly and welcoming. They made me feel at ease from the moment I walked in."

Experiencia fantástica: Absolutely amazing office! Dr. Bishop is awesome! He made sure I was numb and comfortable and was fast and efficient! The front desk is so friendly and so sweet. I never have a long wait! Never feel awkward or nervous!

Experiencia fantástica: My visit was amazing! I have a horrible gag reflex that requires a good deal of accommodations. With me, he was both gentle and patient.

Experiencia fantástica: All the staff is so kind and caring mainly the ladies in the front there so sweet even when it’s really busy they know how to get through it and keep calm big probs to them ladies and some for the people in the back

Experiencia negativa: Staff was nice, dentist barely acknowledged my daughter. Didn't really address her pain on one side of her mouth, but made sure to find three cavities on the other side he wanted to treat. Sent us out of the office with pain, a referral slip and no answers.

Experiencia fantástica: Very professional staff. I had a few billing/insurance concerns and the office manager talked me through how to get it resolved. She was very compassionate and knowledgeable. Wonderful experience overall, I will return.

Experiencia negativa: Friendly dental is not so friendly they have horrible service and they are very inconsistent with information my grand mother went in April and had her teeth removed for dentures and it's now August and she still does not have dentures after they gave multiple dates for her to come back to receive them. Not to mention they knew she had dual insurances they still over charged her $100 and refuses to pay her back knowing that she's on a fixed income. I definitely do not recommend. I wish I could give them a negative star for senior abuse .

Experiencia negativa: Worst dental experience I have ever encountered in my life. There is nothing friendly about this dental group. Staff is unprofessional, always inconsistent when it comes to information, lies to the customer constantly. The office is ran poorly front and back. There is no accountability for misinformation and always want a 100.00 deposit for anything make me think it's a scam and the deposit is never returned. Complaints/Concerns are never taking serious. The owners of this group are only out for profit no real care for people of any race or age. PLEASE RUN DO NOT WALK OR INQUIRE ABOUT ANY FRIENDLY DENTAL GROUP

Experiencia negativa: I’ve been a patient at this facility for years, but I am DONE. The dentists are fantastic, gentle, caring, and great at what they do, but the front office is running this place into the ground. The office manager? Rude, unprofessional, and completely lacking in compassion. In my opinion, she seems impaired every time I visit. • 12 months on a cleaning “waitlist” with zero outreach. • Paid $500 for a mouth guard that was supposed to take 2 weeks but took 3 months to get because orders were “forgotten” and “lost.” I had to chase every single update. • Today was the final straw. 8:00 a.m. appointment, waited 15 minutes, then told it was canceled. No apology. No concern that I was now late for work. The dentists deserve better, and so do the patients. Until this office replaces its management, I wouldn’t recommend it to my worst enemy.

Experiencia negativa: My family has been going here for around 10 years. Never had any issues until recently. The office manager is so rude and unprofessional. The canceling/changing appointments the day of your appointment is ridiculous. Can’t ever get our insurance right. Can’t ever answer the phone or return calls. When I asked for her supervisors number she said there wasn’t one. Someone needs to do something about this. According to the reviews, I’m not alone. All other associates are great and always have been.

Experiencia negativa: Loved my dentist but absolutely will not go back after calling and speaking to office manager, horrible customer service- called to reschedule due to being sick and is lectured on broken appointments, apparently you get 5 in the entire time you’re a patient- even over 15 years. Yet they cancel on patients all the time. Maybe when someone calls in and you can hear they’re sick don’t continue pushing broken policy that I was repeatedly told in such a condescending way. How about a little concern and compassion I could’ve come in sick and infected everyone but I’m considerate and called!!

Experiencia negativa: This is a awful place for anyone to go. My daughter appointment has been canceled 4 times which she is a college student and have had to plan ahead each time by reaching out to professors to let them know she will not be there. So this time when it was canceled, we requested to have her chart transfer. We asked to speak to a manager the manager was very nasty. Then she let me know that she was not doing anything and was going to dismiss her and basically we were not gonna get anything. I did go to the place. When I arrive, they called the police and I let them know that was ok . Then she lied and said that I threatened her but when the police came, there was no issue or no problems and then I requested to have her chart sent over she would not give any information on the regional manager or anybody above her and just was giving me the runaround so basically it is a terrible place to go. She proceeded to tell the police that she would have the chart sent over from the corporate, so I am waiting now to see what happens

Experiencia negativa: The most unprofessional dentist i’ve been to. Continues to cancel appointment two days before I am a college student and have tried to make appointments and rearranged my schedule to drive down and miss class. They are extremely inconvenient and inconsiderate of other peoples time. While also the receptionist lied about where her manager was and didn’t want me to speak to a manager. The absolute worse.

Experiencia fantástica: I am a nurse, and I am not afraid of needles. I have been using them for over 42 years but I have a severe phobia of going to the dentist because of some past experiences I had as a child. However, going to see Dr.Sonceau and her staff was great and I will now make sure I keep up my appointments. From the front staff all the way to the treatment area, they are so nice and professional.

Experiencia fantástica: Lisa the hygienist did a wonderful job cleaning my teeth. Best experience thus far!!

Experiencia negativa: Awful communication. Have the text messages confirming Appt. Show up at time, and they have no dental hygienists apparently in office at all. So unprofessional. All you have to do is pick up phone and CALL and tell someone not to come. I will be calling office manager tomorrow. This is the second big thing they have done that’s so so unprofessional. Reading through reviews this is a recurring problem!!

Experiencia fantástica: I had an amazing experience from the time I got checked in, until I was done. Fymo is an excellent dental assistant. Highly recommend!!!

Experiencia negativa: First of all, they couldn't schedule me till about 6 months out for my cleaning, the day comes and I show up, and they tell me there's no hygienist and they have to reschedule me.. so I had to wait almost another 2 months. They call me the day before appt telling me that once again they need to cancel my appt due to no hygienist. This place is a joke. You been warned. Avoid this place!!

Experiencia negativa: MY Mother went for a cleaning and ended up needing oral surgery she has a slipped disc and TMJ IN HER JAW she's a 66 year old when she asked for help the doctor is out for days , my mother asked me not to do this review but I refused for anyone else to take their parent their at this age and have this happen

Experiencia fantástica: As always, an awesome experience today at Friendly Dental! Dr. Sonceau and Lisa were very friendly and explained the crown fitting process thoroughly. Can’t recommend them enough!

Experiencia negativa: I visited this Friendly Dental location after being referred to an out-of-network endodontist for possible root canal treatment. I used my insurance providers search function to find an endodontist that is covered, and this group was listed. I looked at their website, which verbatim says they can provide root canal treatments. I called to confirm coverage and explained that I likely needed a root canal, and the receptionist assured me that they could do that. I arrived for my appointment and should have left immediately. I had to wait for the door to be unlocked for me (this was at 2pm), and the waiting room was barren and dirty, with cobwebs hanging from the undersides of chairs. I was called back and explained the purpose of my visit, and the technician said that they in fact would likely not be able to perform the treatment (recall that my insurance AND their website AND their receptionist says they can). She proceeds to take x-rays on the same type of machine that my general dentist did a week prior, after telling me they LIKE to use their own. The dentist, who is not even listed on their website, then came in and told me the same. If I could give negative stars I would. My insurance company will also be hearing from me as they are partially to blame, but these people are liars and have no issue taking your money afterwards. I have never seen such an unprofessional, dirty, unsavory healthcare or dental provider. In hindsight, bullet dodged, and you should dodge it too.

Experiencia fantástica: Taylor is an excellent hygienist! She explains everything very well, she's gentle and very caring. This clinic will take great care of your oral health!

Experiencia negativa: Family Dental has the worst office staff I have ever come in contact with. I began my experience of replacing my dentures on January 18,2024. It is now March 26, 2024, having been paid in full by my insurance company, and after multiple times of returning dentures to lab because of improper fit I received a phone call 3 hours before my scheduled appointment to receive my new dentures, from a person named Jeff the CEO to inform me that A full refund was being sent to my insurance company, the dentist had been terminated, and I was free to find another dentist elsewhere. After numerous phone calls from staff changing appointments and being lied to about delivery of dentures from lab, with numerous excuses. The rude manager Daisy, has no respect for anyone. The CEO was also VERY rude. So 2 months later, I have filed a grievance with my insurance company reporting this conduct.

Experiencia fantástica: I had scheduled my appointment well in advance. Unfortunately, my daughter is sick today, so I had to cancel my appointment. The office staff and management team were so courteous and understanding. They were empathetic and helped fit me in the next week, so I did not have to go very long between cleanings. Many thanks to a great team and a job well done!