Smile Time Dental

Experiencia fantástica: Came in for a cleaning and whitening consult. Shavika and Kayla were great at communicating what each steps were. One of the machines were down for my scan so I’ll be coming back. Over all, I will be recommending friends and family to come here. Tiffany up front has always been super nice while checking me in and out from each visit.

Experiencia fantástica: Came in the office after a long day at work and was greeted with so much kindness from Jeralyn she made the experience great superb customer service thanks kids Dental plus!

Experiencia positiva: It is SO hard to find a good dental office and staff when choosing a provider with Medi-Cal. Luckily enough, this place has been the best yet! The staff are very nice and helpful. The doctor here is friendly and communicative so I always feel like I’m leaving with the best care. The only downside is my appointment being rescheduled or having to book out so far in advance. However, I’d take these inconveniences over any other difficulties in other offices.

Experiencia fantástica: Very positive and welcoming environment! Tiffany is great!

Experiencia fantástica: First time visiting and I have to say the whole atmosphere at the office is great!! Got a warm greeting from Sam & Shawn upon entering, and they were happy to help us. From X-rays to financials each person I encountered was very kind and knowledgeable. Especially Tiffany! They are also great with children - observation only, as mine are grown.

Experiencia negativa: This is the absolute worst dental practice I have ever experienced. I don’t know how they are even in business. Avoid at all cost plenty of other better places in elk Grove. This place sucks and their staff and customer service are the worst.

Experiencia negativa: Unprofessional and Zero Regard for Patients I would give this office zero stars if I could. This is easily the worst customer service experience I have ever had. After waiting over eight months for my scheduled appointment, the office called and rescheduled me twice. To make matters worse, they then claimed there was a "scheduling conflict" and told me the next available opening isn't until August—another eight-month wait. It is completely unprofessional to keep a patient waiting for nearly a year, only to bump them to the back of the line because of their own internal scheduling errors. They clearly do not value their patients’ time or well-being. I have no idea how they are still in business with this level of incompetence. Avoid Smile Dental at all costs.

Experiencia fantástica: I have deep cleaning in here with DR. Gina She did a great job, thanks again to Gina

Experiencia fantástica: I can’t say enough positive things about smile time dental in Elk Grove. I had terrible pain and called in as a first time client thankfully they were able to get me in right away. The front desk staff is very friendly and helpful!!! I had Gina as my hygienist and she was wonderful!!!! Gina explained the treatment plan very thoroughly and she was so kind!! I will definitely be a returning patient at I this location. Thank you all very much for your help, I truly appreciate it.

Experiencia negativa: If I were you, I would steer clear of this place. I was lied to repeatedly and by at least a hand full of people. Different types of lies, but for the same end goal, make patients pay for services they don't need or pay more than they should. Time will tell if the periodontist lied too. I need to find a new one because there is no way in hell I would have them do any work on me! It started when I was trying to get my referral processed. They kept telling me I would need a deep cleaning to see the periodontist. I thought that was ridiculous! I don't need a deep cleaning. I was referred for a specific reason and needed an evaluation. If I needed a deep cleaning my dentist could do it. I even asked my dentist office, they said they never heard of such a thing. Once I told Smile Time, their story changed. The day of the appointment I arrived 15 minutes early and paid my copay/coinsurance or so I thought. I asked for a receipt, but they then rushed me to answer about 200 medical questions. Not exaggerating! I did paperwork online why did they have so much more in office? Then some other form about imaging, which didn't make sense because there was a dollar amount they never mentioned. Also seemed generic, why do imaging just to look at my gums near two teeth? I think this was all intentional to overwhelm patients and to get them to rush and agree to things that didn't make sense. I get brought back and the technician was going to have me get a panoramic X-ray done. I stopped her and said, "I don't think my insurance will cover this. I think I had one recently." She went to the front desk. Comes back and says it's covered. It was not! I was lied to again. Turned out I had already paid for it. That copay was primarily the imaging that they already knew my insurance would not cover. I liked the periodontist, but his level of honesty is still questionable until I get another opinion. I sat in the waiting room as they determine my plan and dental coverage. They tell me my insurance doesn't cover the procedures and want me to pay over $3,500. I tell them I will have to think about it. When I speak to my insurance I discovered it would all be covered at 80% and no one had contacted them for coverage. That is also when I learned that I paid for the panaramic because they had denied it. I think Smile Time lied about my coverage to make more money by denying patients like me, the use of their dental insurance. I called to complain about all the dishonesty and that I want to be reimbursed for the panaramic that I was lied to about. I was told that the office manager would call me. That was days ago. Not ethical and definitely not an honest practice! Update: At two weeks. I went to the office to complain directly. I got no where. This morning someone called and told me it was a miscommunication regarding the panoramic X-ray because it was only "covered" because I had already paid for it as part of my copay. He also apologized that it wasn't communicated what I was paying for. Yet the entire time he's called it my "copay." It's not a copay that I paid. Most of what I paid was a denied service. He also tried to say my insurance wouldn't cover the recommended procedure. I believe my insurance over them. Given my insurance also said they saw no notes that anyone had contacted them for information. Regarding the deep cleaning, he apologized and said he would speak to them. With all the apologies, I told him, "that still doesn't give me the money I paid for an unnecessary panoramic. Images could have come from my dentist." He managed to get the charge reversed. I told him that still doesn't resolve everything because now I also have trauma to my gums and a dentist appointment to pay for. The periodontist had been poking aggressively around showing me things in the mirror. Despite me groaning in pain he kept doing it. I have been sore ever since. I ignored this until recently. I discovered painful bumps under my teeth. I am taking antibiotics.

Experiencia negativa: Very disappointed with how this office handled my situation. I missed an appointment today because my daughter was sick and I was at the doctor with her. Instead of any understanding or attempt to reschedule, I received an email dismissing me from the practice altogether. Life happens—especially when you’re a parent—and I expected more compassion and professionalism. Unfortunately, this experience showed a lack of flexibility and empathy toward patients.

Experiencia negativa: I wasted a week in these guys in trying to get somewhere between the insurance company listing them as an accepted provider.amd setting them as my dental home. However upon calling the dentist office they said we o my accept the medi-cal version of dentaquest..which is not true per the I surance company. The insurance company confirmed they are an in network provider for the plan I am on. Later I call back dentists office lady now says that they do accept the kids for the hmo california network of dentist HMO. So I booked appointment. After booking the appointment, the billing team however relays a message a day later to let the lady know there is co-pays of 200 for a general first patient cleaning and i.need a referral from.another dentist???. How do I get a referral from another dentist..when this dentist is suppose to be my home dentist per the insurance companies website, Especially for pediatrics...seems they do not want to to accept the CDN dentaquest hmo, since e there only get paid flat fee from them. They are discriminating and only taking the types of insurance plans that make money for them. The insurance I have includes a cleaning, but wanted to charge 200 for copay. Later come to find out they did not check with my insurance at all. I am at a loss at how some dentist offices can and are allowed to do this? I get excuses that do not make sense either. They do not treat all people the same.

Experiencia fantástica: Edwin was super helpful in getting all my appointments scheduled. Explained my treatment plan and answered all my questions.

Experiencia fantástica: Great Service, Very polite, active fast, friendly staff highly satisfied ✅ love to be go there that's the greatest place

Experiencia fantástica: Tiffany was epic she was so helpful and went above and beyond

Experiencia negativa: Been taking my kids to smile time for 16 years!! The last 5 years been horrible!! I don't know why we keep on coming back. Lobby feels like a hs gym. No seats, they have 2 clinic squeeze into 1 so no telling who you need to talk to. Parking lot is non-existent. Pretty much park at IHOP. Some dental assistants don't listen whe. You tell them your kids has a strong gage reflex. When you ask for the person that you know works well for your child they brush you off. Takes them 45 min-1hr to check your insurance. By the time they actually get things right it's past your appointment time so now you gotta make another appointment to come back in a few days promising you that they will get the issue check out before you arrive. They don't!! So now you have to waste 3 different days at this place. If you're looking for a dentist for your kids just skip this place. Only good thing about this place is that In n Out is in the same parking lot. Just no

Experiencia negativa: The staff are young and inexperienced, probably interns, students, or new grads used as cheap labor for the company. I felt they seem to care most about money and pushing pricey treatments. The x-ray showed one of my teeth had a large cavity and the dentist insisted I needed a crown right away without discussing alternatives. He looks very young, always seems busy, and hard to get hold of as if explaining to me was a waste of his time. That made me think he probably just wanted more experience and money from crowns. I ended up going to a smaller practice for a second opinion, and that dentist fixed my tooth with a filling!!! Also both times I went back for fillings, they used anesthesia, which felt unnecessary and just another way to bill more. And one time, the assistant almost injected the wrong side of my mouth - I had to stop him and remind him it should be the other side. That really worried me! Great energy overall, but their lack of experience shows.

Experiencia negativa: I had a disappointing experience at this dental clinic. The temporary filling was not done properly and caused me significant pain. When I returned, I was told there was no option except to wait for the permanent crown, and they did not fix the issue or provide any pain medication. The pain has lasted four continuous days, and my concerns were not taken seriously. I expected much better care.

Experiencia fantástica: Would recommend for all families. Not only are they friendly, but quick with their services as well. 10/10

Experiencia fantástica: Love this dentist saw the young doc he was so helpful and quick. I was in and out. Hanks a bunch.

Experiencia fantástica: Dr. k is amazing. Very efficient and welcoming. Got 3 filings done. Very quick and no pain or discomfort afterwards

Experiencia negativa: The worst customer service, and extremely rude, mean, and incompetent employees including the manager. They don’t treat patients equally, and respectfully which means they deserve the same treatment. They are lazy, and irresponsible when it comes to patients paperwork. It will take them forever to process your referrals , and you will be notified of the process. Their customer service is off shore, and that customer service not only sucks, but extremely frustrating because you will be on hold for hours. They provide false information, and will waste your time. They are located in E Stockton Elk Grove , CA. The clinic is big, well decorated, but there is no enough seats for patients plus their guardians to set , and wait for their turn to be seen. Also not enough computers for sing in, and filling out the important paperwork which should be filled out before your appointment. They show that they are kids friendly by having some sort of games , and toy for kids, but unfortunately they yell , and scream at kids while the parents or guardians away to fill out the paperwork or leave to use the restrooms which is mean, and unacceptable.The hygiene is not as bad compare to other dental office in this area which is good including the bathrooms. You need to call, and schedule appointment walk ins are welcome, but you need to wait for a crazy amount of time which is annoying. Anyways there is a long waiting time even if you scheduled an appointment which is crazy. Yes ! They are wheelchair accessible, but the seats are not that much comfy for physically disabled patients, so use your own accommodation. The parking lot is small , and you can’t find parking spaces easily better to go early in case of not finding parking spot easily, and miss your appointment. My experience was worst because of their incompetency I was not seen, send home back without seeing any dentists. Yes , everything was good on my end , but they were lazy to notify me before coming to my appointment , so that is why I’m not recommending this Dental Clinic to anyone, and will never come again. Please save yourself time , energy, and gas, and find another dentist who cares about patients not wasting their time.

Experiencia fantástica: I wanted to say the Smile Time Dental is an excellent Dental Clinic especially the Elk grove location. There appointments are on time, services are great and there staff, especially Tiffany and Jannenne they both are great staff members who is helpful and supportive with my family.

Experiencia fantástica: The best service from all the amazing employees and very organized. Wendy (treatment coordinator) gave me the best advice with everything and helped me so much she’s amazing.

Experiencia negativa: So many appointments just in one day, the management so awful. I had appt 2:30. Waited to 3 pm. Lots of patients omg.

Experiencia fantástica: This place is marvelous when I came in here.I witnessed the reception tiffany having a altercation with a patient. The way she handled this lady was Extra professional She didn't get loud She didn't lose her temper and the lady got the help.She needed even though the lady was rude.And very mean to the reception is Tiffany she kept her cool the whole time and didn't embarrass the lady or call a scene. After I was seen by the dentist, when I was leaving tanner was the young man that checked me out at the counter.And he was very professional.And put my mind at ease about what was going to happen. He gave me step by step of what I was going to go through which gave my mind in my heart.A lot of ease. These two people are great assets to this company.

Experiencia fantástica: Tiffany was great helped me schedule my appointment and daughter's to be with each other . Very profesional.

Experiencia fantástica: I love this dentist office!!!! Dr K and Tiffany is the best !!!! They are always so caring and understanding for my teeth health !!!!

Experiencia fantástica: Tiffany does an amazing job, helping me and working hard whenever I come across obstacles. She is a wonderful employee and she truly cares about her patients. I am so grateful to have her and guiding me through all of my questions am concerns. Thank you so much Tiffany!! You’re the best

Experiencia fantástica: Tiffany she is so nice and helpful, ❤️

Experiencia negativa: their paperwork asks you to sign that you agree to something before you're ready. sign that you've been informed about some costs when you haven't. they tell you to sign that you approve of and are happy with the work they've done while you're still numb and can't tell. the people are nice enough, but their practices frustrated me to no end.

Experiencia fantástica: Tiffany was very helpful in my experience here. She helped me with everything.

Experiencia fantástica: Tiffany at the reception is great! Very helpful and patient to everyone!

Experiencia negativa: I went on May be I had a chipped tooth the thing is I just had some work done in the same tooth I was scare of losing my tooth thinking my tooth was not healthy I called and made an appointment I arrived everything was good I explained it to the doctor he told me my tooth was fine and I just needed a little filling I let him do his job it was one of my front teeth when I got to my car I noticed that he made both of my teeth shorter and round and one of them was shorter than the other one I try to call and make a complaint because the chipped tooth didn’t look bad I was just afraid that the tooth was not healthy and now my smile look horrible I try to make an appointment and they keep canceling I’m not asking for a smile design I’m just just want them to at lest have the same Leigh here are some before and after pictures Update: this was back at the beginning of May, is already September 22nd and they keep Canceling my appointment such a disappointment

Experiencia positiva: I am really happy of their work. Doctors nurses everyone is doing excellent job. But this lady Tiffany i don’t know why and for what reason she hold me for 1 hour to schedule another appointment for me while i got the crown prep done i couldn’t even stand for that long then some other nice lady saw me waiting for very long so she took me inside her office and helped me out. Please improve your desk employees the rest of the facility is brilliant

Experiencia fantástica: Tiffany at the front desk always provides my family and I with exceptional customer service. Her kindness and patience with all who come through the front doors makes for an enjoyable patient experience. Thank you.

Experiencia negativa: Our recent experiences suggest that the process has become increasingly complex, with each visit requiring an update of personal information. Regarding the fishing appointment.

Experiencia fantástica: Awesome experience. Jannenne was great and keept me entertained while waiting. Tiffany at the front desk was very attentive and helped me schedule my next visit quickly.

Experiencia fantástica: This team is amazing! Special shout-out to Tiffany at the front!

Experiencia fantástica: Tiffany is one of the greatest front desk associates. She has helped me through my entire dental journey while at Smile Time Dental. 10/10 would recommend this location!!!!! Thanks Tiffany and the entire team at Smile Time Dental!!!!!

Experiencia fantástica: Smile Time Dental at the Elk Grove location has been a lifesaver. Tiffany has gone above and beyond scheduling me for my many dental appointments. They are timely, professional and will answer any questions you may have. Don't hesitate to schedule your dental appointment at this location.

Experiencia fantástica: Tiffany was amazing in assisting me with scheduling my dental work treatment plan. She worked hard to schedule appointments that worked with my schedule. I was impressed to see how she diligently and patiently worked with the patient over the phone to ensure her needs were met. I was skeptical coming from private insurance to state medical but honestly Ms.Tiffany careful attention to my needs assured me I was at the righy place ( Elk Grove - Smile dental) The doctors were also attentive and thorough in explaining risk that come with different treatment plan. I would trust this office with staff like Tiffany. Looking forward to trusted continued care.

Experiencia fantástica: Thank you Smiletime Dental for taking care of me and my family. This place is super clean and staff are nice, helpful and they are quick. Special mention to this two ladies Tiffany and Jannenne who does extra effort for us. They had been so helpful since we started coming here. Keep up your great work and Godbless everyone.

Experiencia fantástica: I can’t say enough good things about Tiffany at Smile Time Dental. From the moment I walked in, she was incredibly polite, welcoming, and genuinely caring. I’ve always been a bit anxious about going to the dentist, but Tiffany completely changed that. She went above and beyond to make sure I felt comfortable and taken care of, especially during a time when I needed urgent attention for my teeth. What really stood out to me was how she made me feel like family — something I’ve never experienced at a dental office before. She didn’t just squeeze me into the schedule, she made sure every detail was handled with care and compassion. Thanks to Tiffany, I actually want to come back to the dentist. She’s truly a gem and a big reason why Smile Time Dental stands out from the rest.

Experiencia fantástica: I want to say to the smile time team, for a great experience. They're great made feel relaxed and I laughed. Dr.K is excellent..he has angel hands..highly recommend..thank you.

Experiencia fantástica: Great dentist! Amazing staff, they make you feel safe. They’re great with kids, glad I switched over!

Experiencia fantástica: Amazing amazing amazing!! I was seen by Jannenne, Elva, and Dr. Trigain. They were gentle and kind and most importantly, honest. I wish I’ve been coming here only. My previous dentist was not the same care as I was given here. This is a great place to even bring your kids!

Experiencia fantástica: Hi my name is Ed, I am a new patient at Smile Time Dental. I just want to say thank you to the wonderful girl at the front desk Crystal! She has been so helpful to me and is the nicest person ever!!

Experiencia fantástica: Thank you to Jannenne for her fast and good service. shes really sweet and very professional.

Experiencia fantástica: This is one of the best dental place I've came to. Service was quick fast understanding. This was great experience the front staff were welcoming and helpful. Tiffany Crystal and Janine the xray tech was amazing.

Experiencia negativa: this dentist is THE WORST! i went there for 6 years are never had a good experience. they constantly canceled appointments without my knowledge, excepting me to pay the cancellation fees even though they double book. they do unnecessary procedures causing you to pay thousands. i was told i had 19 cavities, then at my new dentist told me i barely had any. they will fill the small cavities first letting the bigger ones turn into root canals. they don’t have nitrous oxide (laughing gas) unless you push. they are so mean and shame you when you have anything wrong, they are NOT nice people. after we left, they called us 2 YEARS later telling us we didn’t pay for one of the many procedures, which we always did! they made as many appointments as they could only doing 2 cavities at a time. you have to pay more for anesthesia and the appointment in general. they overcharge up the wazoo!!

Experiencia fantástica: Jannenne greeted me as soon as she called me she was very nice and had good energy in the morning she did a great job making me feel comfortable

Experiencia fantástica: I had a great experience at Smile Time Dental, thanks to Tiffany at the front desk. She was incredibly professional, courteous, and provided excellent customer service from the moment I walked in. Her friendly and welcoming attitude made the visit smooth and comfortable. She’s a great first impression for the office!

Experiencia fantástica: I want to give a huge shout out to TIFFANY, she goes above and beyond with every patient I see her interact with in the office. My children go to kids dentist plus and I’m always seeing her running around helping everyone when I’m here.

Experiencia fantástica: Tiffany and the whole staff were amazing very helpful and informative. All my needs were met. I will be back soon ! Thank you all again for the great service provided

Experiencia fantástica: I had an amazing experience at this dental office! The service was fast and efficient, and Tiffany made the whole visit so pleasant. She was friendly, professional, and took great care of me. Highly recommend!

Experiencia fantástica: “I had an amazing experience at Smile Time Dental, and a big part of that was thanks to Tiffany at the front desk! From the moment I walked in, she was incredibly warm, welcoming, and professional. She made the check-in process seamless, answered all my questions with a smile, and even helped me navigate my insurance details effortlessly. Her friendly demeanor and efficiency made my visit stress-free. It’s clear she genuinely cares about patients and goes above and beyond to provide excellent service. Highly recommend Smile Time Dental—Tiffany sets the perfect tone for the whole experience!”

Experiencia fantástica: Tiffany is such a wonderful help always no matter how busy it is in the office, the office is clean and all the staff are extremely welcoming to all of their patients

Experiencia fantástica: Tiffany is a great team player towards her team and offers great customer service every visit. Thank you Smile Time Dental!!!

Experiencia fantástica: Absolutely glad I switch my dental plan to smile time . They are so helpful and respectful especially the front desk lady Tiffany, she was the best helped me to the above and beyond no complaints or being rude just so helpful .!! I truly do appreciate her !

Experiencia fantástica: I had a great visit at smile time they were actually helpful unlike other dentist offices, not to mention the front desk staff was very friendly especially Tiffany.

Experiencia fantástica: Great job! Thank you so much- the office staff is awesome, super helpful getting my family appointments and follow up

Experiencia fantástica: I want to give a huge shoutout to Tiffany at Smile Time dental! From the moment I walked in, they greeted me with a warm smile and made the entire check-in process seamless. They were incredibly helpful, answering all my questions with patience and professionalism.

Experiencia negativa: Poorly done fillings! The staff pushed me to have my back teeth extracted ( apparently they were useless) my teeth had absolutely no problem. I initially went for teeth cleaning and I was asked to do a full Mouth scan, I was billed for 12 fillings ( that were poorly done ) my insurance rejected most of the bill and after I went back shortly after to have them fix the gaps in the between my teeth due to the discomfort, I was told it should take about 2 to four weeks but the it was still uncomfortable. When I went back after four weeks, I was asked to pay another fee to see the dentist to fix this mess I felt rushed , and ripped off ( 800 usd for a crown , plus a bill of about 5000 usd

Experiencia positiva: The good thing is they take kids and adult. Have kids games for waiting too. They get the job done and do explain the cleaning procedure afterwards. They are willing to squeeze your appointments in sooner date's. The bad thing is you still have to wait 40min pass your appointment time and not enough chairs in the lobby.

Experiencia negativa: I was referred to Smile Dental from Access dental. Lengthy intake. Their voice-mail says they accept Access liberty dental. Then later phone calls state they do not. Some type of cash petitions out of pocket . Fraud case misleading.

Experiencia negativa: The only thing they’re good at is extracting cash for duplicate services and covering the corporate behind with legal documents. All employees look rushed and harried, incorrect billing, unable to meet treatment plans, surprise fees.

Experiencia fantástica: These people are so Freakin Nice OMG,,if u have issues seeing a Density this place will help u Overcome yr Anxiety,,Very Friendly Respectable and lots of Diversity here,,so a little everybody is here❤️❤️❤️

Experiencia fantástica: Very quick, friendly, and attentive to provide the best quality of care. Tiffany greeted us the moment we walked in and made sure we were taken care of throughout the duration of our stay. 10/10 recommend!

Experiencia fantástica: Miss Tiffany went above and beyond in helping me find services I need to continue my treatment. She is helpful and kind to everyone present, and extremely good at calmly multitasking. A great “face” and attitude for any office!

Experiencia fantástica: Everyone is so kind and helpful here. I am so grateful to have found this dentistry. Thank you to everyone who helped me through this process. You are all so amazing.

Experiencia fantástica: Love the ambiance , Tiffany and staff treated me hospitality and very welcoming , very professional answer my questions and needs , fulfilled my satisfaction. I recommend friends and family , coworkers .

Experiencia fantástica: This office is amazing! The dentist, dr. K was kind, professional and treated me with respect and listened. The front desk , Tiffany, was so helpful and just plain nice!!

Experiencia fantástica: I was soo happy with Tiffany customer service, she was very professional and was able to help me get all my fillings and wisdom referrals all in order and completed before the end of the month. She was able to accommodate all of the scheduled that was necessary before I go back to work since I am a nurse and I work full time I am unable to get all my teeth scheduled. Soo thank you for having a great employee which is for Tiffany. I will be coming back in the future when I have kids and as well as refer all my friends to this company because of Tiffany .

Experiencia fantástica: I would like to say thank you to the people that work at the elk grove office they're all incredible and very professional, the ladies working the front desk are awesome and I would say especially Tiffany...shes incredible .. she's helped me since the start with dealing with my insurance and helping me get approved and all the scheduling that works best for me and helping me get my teeth fixed.. so again thank you again everyone that works at the elk grove office

Experiencia negativa: If I could give a 0 star to this place, I would. I had to comeback multiple times for a crown adjustment, and didn’t get it fixed. I had pay another dentist for the same crown. They taken incorrect measurements of the crown that was higher than the rest of teeth and even after multiple adjustments, it was still higher.

Experiencia negativa: Avoid. They render unnecessary services for cleanings that most insurance does not cover. They don’t tell you that it’s optional. They schedule appts that are not necessary which causes your insurance to not approve. They don’t tell you anything until day of the appt. Then it’s you that have to pay. They need to be better when it comes to delegating bills with insurance.

Experiencia negativa: Extremely shady practice. I would give 0 star if I could. First, their billing department gave me a quote of about 10 grand for each of my parents to have their teeth extracted and possible bone graft. I asked how much is being covered by insurance and the response was "This already takes into account the amount covered by the insurance. The amount here is your out-of-pocket responsibilities." I asked for an itemized list of the treatment plan with the billing code then called my insurance and went over the entire treatment plan with the insurance representative. The out-of-pocket amount I should be responsible for is around $2500. I called and talk to another billing representative from Smile Time Dental who now says the amount quoted on the treatment plan is for cash pay patients and if I have insurance it will be less as per insurance benefits. I went ahead and book the oral surgical consultation as recommended by the treatment plan and waited over 2 months only to have them call me 1 week before the appointment to tell me that the oral surgeons they booked me with are part of their sister company but are not contracted with my insurance. I asked if this was a new development and when did the change in contract take place. The response was, they were never part of the network to begin with and it has always been that way. If I want to keep the appointment, I would have to pay cash. If the company knew that the surgeons they referred me to was not part of the network, should they not disclose such financially important information? I can only assume they did not disclose it at the beginning because they were hoping that I would just cave and pay out of pocket since I don't want to restart the process and wait any longer. Needless to say, I cancelled my appointments. Beware! Know your insurance benefits and your financial obligations when working with them.

Experiencia fantástica: I want to leave my review about the best dentistry in America. I have been going to them for several months, and I can say that this is the best experience of visiting a dentist in my life, and I am almost 28. I want to express my gratitude from the bottom of my heart to all the employees without exception who make people happy every day. Starting from the reception, everyone, assistants, doctors, the entire staff. God bless you for your endlessly grateful and honest work!!!!!

Experiencia negativa: Management added an unnecessary mouth wash to cleanings for $70. So now with Delta Care USA you have to pay an extra $70. Don’t bother coming here since management is greedy. Try sticking with a PPO plan if you can and go with a good dentist. Also I wanted to mention a couple more things since I was went here for years growing up. One of the dentists there looked at my mom and asked what she thought about 9/11. My mom has a hijab so we were just speechless. The dental hygienist apologized on behalf of him. They were trying to sell us on jaw surgery too when I was a kid too. My jaw looks fine. It’s a very minor underbite but it rubbed me the wrong way.

Experiencia fantástica: The X-ray tech Warren was amazing! I have a lot of anxiety with dental X-rays and he made me feel comfortable. He was very kind, fast and respectful of my anxiety. Thank you!

Experiencia fantástica: Appointment was super fast. I was in and out within 15 mins for 2 fillings! The staff is wonderful & very friendly. Come here for all your dental needs!

Experiencia fantástica: Our whole family comes here for check up. First time taking my brother in law here and staff was really helpful. Clean and kid friendly too. Would definitely recommend to family and friends.

Experiencia fantástica: Love the ambiance in this office. Staff has always been helpful - greets & assists us right away whenever we come here. Arcades a plus too! Kids love it here!

Experiencia fantástica: They are so sweet! I love how the assistants don’t let you choke on your own saliva. I definitely want to come back.

Experiencia negativa: I wish I could give the office a 5 star review but unfortunately in good faith I can not. When I was presented with my option for a deep clean I understood what that meant and I knew that my insurance is not the best and I would probably be charged. The doctor did a fantastic clean and I love the outcome. But I was charged $196 for a preventative medicine that is comparative to a $30 prescription mouth wash and xylitol which is found in some gums. The facility was great but from what I know about pharmaceuticals I know that dentist have been prescribing this mouth wash for many many years and I wish I would have been presented with that option, but instead I was told that my ONLY option was a deep clean (which was covered by my insurance ) with the “preventative medicine”. When I called to ask if I can have it removed for future appointments they said yes. So now I’m out $196 which is completely my fault for not doing my research in time but was told that I could not do anything else. They ushered me to a room with a representative that told me I could not do just the deep clean putting pressure on me to agree. It was extremely uncomfortable. Which is extremely unfortunate because the atmosphere is great and the staff is amazing. I know that they are not the ones directly scamming me and others but they play into a system that is. So if you go and you are presented with the option of Cerivtec just know that you can in fact deny that and still get the deep cleaning. It was very misleading and fortunately I have the knowledge to know for the future but I did fall victim to them this time. Update : I will not be returning as they are stating that the Cervitec is in fact required. Even though for MANY MANY MANY years people had a deep cleaning and did not have this medicine but neither here nor there. Just no if you require a deep clean and your insurance doesn’t cover the “preventive medicine” they do not give you any other option and will make you uncomfortable. I’m on the phone with my insurance provider changing my provider and I recommend to everyone that you do that same and keep your money safe

Experiencia fantástica: They are super nice, fast paced and extremely helpful, with your appointment needs and insurance info. I would highly recommend them to anyone!

Experiencia fantástica: Always been coming here! Super nice staffs and the services are great. Would highly recommend if anyone’s looking for a dentistry!

Experiencia fantástica: I had an amazing visit here. I was made so comfortable. I am uneasy when it comes to dental work but my experience here and today was amazing!!

Experiencia fantástica: Great customer service. My 5 year old daughter was not scared at all and they opened her with very welcoming arms. We will definitely be coming back to this location!

Experiencia fantástica: Customer Service was great, they helped me going on to logging in, assistance was very friendly, dental assistance was very helpful and showed compassion. Awesome job.

Experiencia fantástica: I love this place! It’s very well maintained and also it has TV’s on the ceiling! So when you are getting your teeth worked on you have something to look at instead of looking at the dentists eyes The staff are super friendly and helpful. I will definitely recommend this place to friends and family.

Experiencia fantástica: Dr. K is amazing. He’s thorough and knowledgeable. He put me at ease during my treatment! The front staff are kind and helpful as well.

Experiencia fantástica: Came here to get a dental checkup. All the staff was super kind and welcoming. Only complaint is that it took long to be seen today but I’ve been here in the past and this usually isn’t a problem.

Experiencia fantástica: I feel so welcome each time I come dr. K is very specific with my needs and love the staff who makes you feel so comfortable.

Experiencia fantástica: Wonderful experience with them. Have loved them every step of the way and much better than my old dentist office and western dental. The staff is always helpful even though I stand out because I’m not a kid. Been coming here for about a year and a half and they have been GREAT compared to my previous dentist office, the staff is always so friendly even though I’m not a “Kid” ‍♂️. Shout out to the staff man. They are amazing. Thank you to my dentists they have been amazing. Will be coming to this dentist permanently️

Experiencia fantástica: I have wonderful experience here so far! The front staff is friendly and always helpful. My treatment with Dr Keertinijakal was very pleasant & successful! Highly recommend this office!

Experiencia fantástica: I was nervous because I’m used to having awful experiences at dentist offices, but the staff was so kind and they were willing to help with all of my concerns and had options when insurance didn’t cover certain things. I will continue to come to only this dental office.

Experiencia fantástica: They were all very kind and welcoming. Answered all my questions and scheduling was very quick and easy. They also walk you through the prices of whatever dental care you’ll be receiving.

Experiencia fantástica: The only dental office I trust. Have had really bad experiences at other offices but everyone here is very caring and efficient, dentists are informative and gentle. Reception is very kind and quick! Highly recommend.