Sage Dental of Newnan

Negative experience: This place is a fraudulent operation . It does not even deserve one star. DON'T GO THERE! I went for a dental cleaning. I had the stand up x-ray and sat down in exam room. I told the tech gal I had a Dental Clearance Letter to be signed by a dentist so that I can have hip replacement surgery in a month. It is to verify that I do not have any infections. I also told her I did not want the periodontal exam as I would not have that treatment. I have no gum problems and don't need it. She took all the other x-rays. Dr. Thomas did a quick check and told me that a back tooth has some decay under the filling and needs to be pulled and a replacement tooth could be inserted. I have not had any pain or problems with that tooth. I asked if he could show me the infection on the x-ray. He said the tooth will give me problems "down the road". There is not infection there. I told him I am 79 years old and have numerous health problems right now. I am not going to have teeth pulled or treatments that I don't need. He said if I don't have the periodontal treatment and the tooth pulled he will not sign the release paper. AND....they will not clean my teeth....which I already paid for in the dental insurance. That is a bribe!!! We never got to the proposed cost of treatments as I got up and walked out. Dr. Thomas and the others should be ashamed of themselves. They are not professionals. I am going to post this on Facebook and any where else possible. Spread the word and close this place down!

Negative experience: If I could give them ZERO stars I would because I wouldn’t recommend them to a Dog. On Wednesday September 9th, I had an appointment to the Endodontist for a root canal and crowning. I’ve known I’ve needed the procedure since the first appointment back in April. During the initial appt I set up a finance plan with the Dental Hygienist NICOLE HICKMAN. So during my recent appt when it was time to put down a payment the quote I had received was significantly higher and so I kept asking the Office Manager CATHERINE COULTER to explain to me how/why the quote went up. She proceeds to say that I’m auguring back and forth with her and that I can leave. Obviously, I’m in a a lot of pain as I still need my root canal so I didn’t leave. CATHERINE then proceeded to call law enforcement on me. In the midst of her calling the Police, the dental hygienist i previously spoke with walked up front so I started talking to her to get her to remember me and what had discussed at the last appointment, well CATHERINE orders her to walk back to the back and not speak to me because obviously that would validate that she in error about the price change. When the two officers got there we all met outside and CATHERINE tries to paint this sweet picture as if she did nothing wrong and accused me of trespassing. The officers asked her if she still wanted me to leave and she says “Yes, she can come back when we’ve had time to cool down” as if I’m a child. I’m a patient who’s in obvious pain and you call the police on me and still think I’m going to come back and give you dime of my money? She’s out of her mind. I have never ever had an experience like that especially in a place of business but unfortunately for her I will not be letting this go. Calling the police on someone for absolutely no reason is very dangerous. I’m actively reporting her because someone with a nasty disposition should not be dealing with patients in any shape or form.

Fantastic experience: Very friendly and professional team. Thank you

Fantastic experience: I love sage dental, all the staffs are so professional and friendly, nice environment .They take their time to explain all the processes they are working on with you. Thank you sage dental

Negative experience: One star rating only because a lower rating is not an option.I went for a routine cleaning today. No cleaning was done. Instead, I received a sales pitch totally $6825. My portion was going to be $2699. My insurance recently changed. I chose Sage Dental because they accept my new insurance. I will pay the $209 out of pocket at my old dentist instead.

Fantastic experience: Very friendly, caring, flexible, and professional. They are great!

Fantastic experience: Nicole is always the best, I won't go anywhere else. She always takes the best care of me. I never feel like just a patient, I feel like a friend! She always treats me so kindly and is so friendly and personable. The kind of hygienist that makes you actually look forward to your visit. Can't wait for my next one

Fantastic experience: Efficient, friendly. New crown installed without a hitch.

Fantastic experience: They were very kind and treated me very well.

Fantastic experience: Very very satisfied dr null is excellent he talk to me the hold time making sure I was good thank you so much could not ask for a better place and the lady's was excellent as well was right there beside me the whole time thank yall so much for making me feel more comfortable

Negative experience: I completely agree with Matt. Avoid this place if you can. I had the same exact experience that he described. I came in for a routine cleaning and after wasting an hour plus of my time, I was told they wouldn’t do a routine cleaning and brought in the office manager to upsale the cleaning to deep cleaning that would cost $1700 out of pocket! Everything about this place is a scam.

Negative experience: I came in for a routine cleaning as a new patient. I got X-Rays and then they made me wait 30 more mins with a 4 year old. Then came in saying I needed to schedule an advanced cleaning for over $600 with tons of add ons. They tried to say it would be 4k without insurance and I was saving so much money. So I left with my teeth not even cleaned. Felt more like I was at a car dealership than a dentist’s office! Ridiculous! Will NOT return here!!

Fantastic experience: Very accommodating, professional staff. Excellent care!

Negative experience: Decent care when they can get you in. I have had three appointments scheduled that they cancelled on me due to not having A doctor. Won’t be back

Negative experience: Beware!! Read update below experience! First time I’ve ever had to leave a negative review for a dentist, I’m actually one of the rare ones who enjoys going to the dentist, but my experience at Sage Dental was beyond disappointing and disturbing. I scheduled what was supposed to be a routine cleaning and arrived on time for my appointment. Despite that, I wasn’t seen for until over 30 minutes later. Once I was finally called back, I was immediately sent through a series of scans and X-rays without any explanation of what they were doing nor anyone asking whether I had recent X-rays available from another provider. After about an hour in the office, the dentist examined my teeth and told me everything looked good, with no cavities or major issues. I was then told a hygienist would be in shortly to go over my cleaning. More than 20 minutes later, the hygienist arrived and, instead of providing the cleaning I had scheduled, began presenting a treatment plan that came at a total cost before insurance of $7800, after insurance was quoted at $2,900. I was shocked. I came in for a basic cleaning and was never actually offered one. When I questioned the treatment plan, the cost was reduced to around $1200-1300 after insurance, and I was then handed a tablet and encouraged to sign off on the treatment. I declined and stated that I would not be signing anything. After spending nearly two hours in the office, I left without receiving the cleaning I originally scheduled. Their focus seemed to be on selling expensive procedures rather than providing the scheduled routine preventive care as many reviewers have touched on previously. I would strongly encourage anyone considering this location to do research of other reviews including BBB and of recent lawsuits filed against them. Update* - I went for a second opinion at an office that was out-of-network, but I had heard great things about. (Being out-of-network was the only reason I didn’t go to them first and went with Sage being in-network). Their findings completely contradicted those from Sage from the gum readings to the plan that I needed. I was able to get my full cleaning, cancer screening, exam, etc. out of network (no insurance coverage) for $329. A little different than the $7800 quoted at Sage. When I told them of my experience at a different dental office, they guessed right away which office I had been to…

Fantastic experience: Very kind friendly and thorough

Fantastic experience: Chipped tooth during vacation so this was very much unplanned. The team was great and very accommodating on such short notice. Thank you all for you help!!!

Fantastic experience: The staff is so nice and Dr. Gabe is very thorough. Very clean office as well!

Fantastic experience: Great experience the staff was on point…Ms Nicole is an amazing hygienist!!!

Fantastic experience: Nicole is the most amazing Hygenist. Kind, educational, and gentle! The front desk staff makes me feel welcome and cared for!

Negative experience: I went in today for my regular 6 month cleaning. After taking X-rays and checking my gum depth they said they wouldn't do a full mouth cleaning unless I paid the $500 upsell for their sub gingival tartar removal. They wasted an hour and a half of my time and didn't even clean my teeth. Avoid this place, they don't know how to do insurance covered "standard" cleanings and will happily send you on your way without providing the service you came for. I was a previous patient of A Better Day and this was my first visit since it became Sage. It will be my last too.

Fantastic experience: The staff was great they make you feel welcome

Fantastic experience: My hygienist Nicole was great, she didn’t hurt me!!!

Fantastic experience: Nicole was great. She was super helpful throughout my visit and gave me a lot of good information.

Fantastic experience: Great atmosphere, professional and prompt service. The whole staff are very friendly and courteous.

Negative experience: All I wanted was a regular cleaning ….they refused told me they couldn’t unless I pay for work they recommended!!! Over 2800 for a deep cleaning and other stuff . My insurance pays for a regular cleaning as I stated .. I only wanted that .. I was there over 2hours waiting inside with my autistic child .. who become overly irritated after a while.. the hygienist was super nice though.. don’t get me wrong , the staff at the desk really friendly , the doctor he was nice as well .. office manager who I waited for was ..not so nice .. she was the one who stated I couldn’t get a regular cleaning .. just horrible wasted my day off and time

Negative experience: Please believe the 1 star reviews. People reviewing teeth are friendly, but this place is outrageously priced. Work that shouldn’t cost more than a few hundred being billed at 2600 after insurance coverage. Quoted that pricing from another dental practice. Please get pricing elsewhere if you need dental work. Sage dental wants to do nothing but upsell!

Fantastic experience: As always Sage Dental professionalism, outstanding service cleanliness, and five star service is what brings me back and has me drive 50 minutes for my father to receive A1 care.

Negative experience: -long wait (apt was at 2 still wasn’t done at 3) -came to get teeth cleaned instead got an “exam” was told I needed a deeper cleaning and had to schedule to come back. -so much for one free cleaning a year. -they are in NO rush! So hope you have nowhere to be!!

Fantastic experience: Even though this was a workers compensation visit, they didn't trust me any differently..everyone was very nice .

Negative experience: Today my wife and son visit this location. Long story short they didn't do any cleaning. $1094 and $1244 more money they asking. Reason paradental treatment?? Really I living paradental disease 10 years and non stop I am doing regular cleaning. Problem is greed try get more money unnecessary billing. DON'T WASTE TIME THIS DENTISTS OFFICE. JUST WASTING TIME AND MONEY

Fantastic experience: Always awesome care and support! I love the staff!!

Fantastic experience: Had an emergency and they got my dad in right in same day even though he wasn’t an established patient. Very friendly and thorough.

Fantastic experience: Excellent customer service and the dentist do everything needed to make sure you are taken care of.

Fantastic experience: Went in for a check up and cleaning as a new patient. Staff are wonderful and all very friendly and professional, and the service was phenomenal. I hadn't been to the dentist in years so of course I needed a deep cleaning which is not cheap so they gave me options and even helped lower some of the costs for me which was very generous on their end. Very pleased with the service and hospitality!

Fantastic experience: The staff were very nice and professional. They explained everything in details. I enjoyed my visit.

Fantastic experience: Dr. Gabe and his team are very professional. They slow down to explain every detail and to make sure that I was informed. Overall, very impressed. Thank you!

Fantastic experience: Had a great appointment with Dr Lee at sage Dental she is the best and the staff is always amazing and helpful. I would highly recommend

Fantastic experience: Enjoyed everything about Sage Dental. The atmosphere, friendly staff & easy to understand procedures. Glad we made you our dentist office!

Fantastic experience: LOVE THIS OFFICE. I am so glad I got a second opinion from Sage Dentistry! Very thorough and knowledgeable!!!!!! Both the DR and Hygienist were extremely friendly and knowledgeable, while also being very honest about what we’re dealing with. Truly a hidden gem!

Fantastic experience: Everyone was very nice. They put a lot of effort into the hiring process., making sure that everyone has a pleasant and friendly personality.. Dr Lee was very knowledgeable and explained the process to me and was open to questions. Kelly was very good at keeping me calm, Nicole was very helpful and had some very helpful information. Catherine was very understanding about my finances. Could not have had a better experience ❤️❤️❤️

Fantastic experience: The staff at Sage Dental is by far the most professional and kindest people I’ve ever had the privilege of meeting. The atmosphere is very welcoming and relaxing. From the receptionist to the dentist, the entire experience was amazing. Christy, the hygienist was extremely thorough with cleaning and treating my teeth. I’ve been having my teeth cleaned for many years but have never had them cleaned as thoroughly as Christy cleaned them! Thank you to the entire staff for doing such a wonderful job!….”His Excellency Jon Wallace”…

Fantastic experience: Very professional in every area. I was very satisfied when I left.

Negative experience: I don’t think I’ve ever felt more taken advantage of during a medical visit. What was supposed to be a 2 hour appointment for a routine annual cleaning literally lasted almost 6 hours. I have regularly gotten my teeth cleaned my whole life. Like most other negative reviews on here, after completing x rays (which they framed as complimentary), I was told my teeth warranted a bunch of additional procedures, beyond a typical cleaning. Without insurance, my visit would have cost $4,000. With insurance, it was $800. The officer manager, Catherine Coulter, was incredibly rude and unhelpful, and mostly just stared at me with a blank condescending stare as I asked questions trying to understand the absurd cost. Later, I asked the dentist “so is the condition of my teeth really bad?” He responded “in what way?” He answered that my teeth are typical of what they see everyday and not in bad shape. So why then did I pay $800 for what was supposed to be an annual cleaning covered by insurance?? I feel so taken advantage of. The dentist and hygienist were super nice, but it is so obvious their whole business model is to push expensive unnecessary procedures on you.

Fantastic experience: The receptionist was 10 out of very beautiful smile. The dentist and the person taking the xrays 10 i love it here already thanks for everything

Fantastic experience: I had an absolutely wonderful experience with Christy and the entire front office staff! From the moment I walked in, I was greeted with warm smiles and genuine kindness. The front desk team was professional, organized, and made the check-in process smooth and stress-free. Christy was exceptional—so gentle, thorough, and attentive throughout my appointment. She took the time to explain everything clearly, made sure I was comfortable, and truly went above and beyond to provide outstanding care. She also cleaned my son’s teeth and was just as amazing with him—patient, kind, and great at making him feel comfortable and at ease. It meant so much to see how well she cared for both of us. It’s clear this office values patient experience and teamwork. I highly recommend them to anyone looking for top-quality dental care with a personal touch. Thank you, Christy and the amazing front office team, for making our visits such a great experience!

Fantastic experience: The staff at Sage Dental are the best. Dr Gabe madey husband feel completely at ease. The staff are extremely friendly and helpful. I highly recommend them.

Fantastic experience: It's a joy to be able to speak and gain understanding from the caregivers at Sage.

Fantastic experience: Dr. Lee and Hygienist Christy were my providers. T was my dental assistant! My new patient exam was so quick and cleaning was very thorough. I appreciate them explaining why services were needed. Christy gave me such an exceptional clean! I look forward to my next appointment

Fantastic experience: The dental hygienist is very knowledgeable and compassionate. I appreciate her for dedication and hardworking helping the customer being emphatic to the customer.

Fantastic experience: Very nice office and great staff. Top of the line care. Thanks Nicole.

Negative experience: Would never recommend this company. Zero care for patient health, priority is to upsell services beyond what insurance covers.

Fantastic experience: Sage experience was excellent. Personnel were impressive and the process played out very well.

Fantastic experience: Nicole is the best hygienist i have had in my entire life. Met Dr. Gabe and I was so impressed!! Very pleasant and complimentary on my oral hygiene. I have some work to do but with my mouth in their care improvement is inevitable. Spencer M.

Fantastic experience: Dr.Gabe, Nicole, and Kelly were awesome. I felt Welcomed as soon as I opened the door! This is a wonderful practice with a wonderful team!!!

Fantastic experience: Nicole Hickman is definitely a people person. She’s always jolly, professional and shows great expertise in her job. I want her to be my hygienist always.

Fantastic experience: Calm, relaxed experience with Sage Dental of Newnan. They listened to me, I listened to them and then every step was explained in detail starting with exam, deep cleaning, assuring the steps would provide healthy gums and teeth. Their concern is doing their job the best of their ability. The office is a comfort zone. Thanks.

Negative experience: Scheduled an appointment for just a cleaning and cleaning only. Received my x-rays as per usual and was expecting a cleaning. Nicole was great in examine my gums and was very informative. However, after discussion they brought in a treatment plan for over $1200. Mind you this is after insurance and I’ve seen a dentist every 6 months for the last 25 years and have near perfect teeth. Just another corporation upselling you on everything that you don’t need like needle free novacaine gel or an annual cancer screening. At the end of the day I did not receive a cleaning like I was expecting.

Fantastic experience: The service was professional and the staff was beautiful. They were encouraging. They were polite and understanding and careful with my dental service. This is a dental service that I will have for life and I was just like to say thank you to everyone It’s sage dental service in Newton

Fantastic experience: They were compassionate, informative and took immediate care of my issue.

Negative experience: So I suppose I should have read all the 1 star reviews, ends up i have the exact same results from my visit. I had scheduled an exam and cleaning, got exam completed and was waiting for my cleaning. The rudest office manager I've ever seen comes to show me a "treatment plan" the big extra bill that seems to be there standard operating procedure. All I want is a standard cleaning, they said no, won't do it unless I sign on for the big procedure. Refused to clean my teeth then stated "I'll just walk you out" Like get out, totally rude and terrible attitude. Now I can't get a cleaning elsewhere without getting an exam and x-rays. Shame on them. Whoever is in charge should listen to these unhappy customers. Also, just wanted to point out that the hygienist that checked my gums was awesome! She should find another practice that knows how to treat their patients. 2 weeks later update. Someone at sage is at least looking at the reviews. Had a client relationship agent contact me. I explained everything and she set up an office visit for a standard cleaning. I arrived early, checked in with the staff and waited....20 minutes later the same rude office manager refused to clean my teeth unless I followed their treatment plan. Unbelievable!!! What a waste of time, avoid this place. Please note that is is the Newnan GA. Location

Negative experience: Dental hygienists are trained to sell you stuff you don't need. One told me she is quitting because of corporate demands to do this. Avoid this place like the plague. They are so dishonest, shame on them!!!!!

Fantastic experience: It was my first time here, and I was a little nervous coming to a new dentistry. Everyone was super nice though and extremely welcoming. :)

Fantastic experience: Have been going to Sage for a few years. Today was the first visit at their new location since they moved offices. The staff have always been courteous and professional and haven’t tried to get me to have service that I didn’t need. The hygienist is awesome!

Fantastic experience: Great new location and awesome staff. Christy the dental hygienist is awesome!

Positive experience: I’ve had such a great experience with Sage Dental hygienist and office staff! The hygienists are always so friendly and make you feel comfortable right away. I also want to give a special shout-out to Catherine, the front desk office manager. She is so kind and welcoming, and she remembered my name immediately. She’s incredibly efficient at what she does and makes the whole check-in process smooth and stress-free. Overall, the staff here go above and beyond to make each visit a positive one. Highly recommend!

Fantastic experience: Used this establishment to have my daughter evaluated to see if back tooth removal was necessary for her braces to continue to function properly. Natasha the receptionist was so kind and helpful with assisting with appointment and insurance complications. She showed no signs of Frustration lol. Dr. Alexander Null was very transparent, kind and professional. My experience was good. Would definitely bring my daughter back if needed!

Fantastic experience: Phenomenal service! Explained everything to me in detail and everyone was extremely pleasant. Took the fear out of going to the dentist. This will be my permanent dental home.

Fantastic experience: OH MY GOODNESS THIS OFFICE WAS AMAZING THE WORKERS THE DOCTOR THEY ARE AWESOME FRIENDLY MAKE YOU SO COMFORTABLE SWEET HEARTS I'M GLAD I PICK THEM PLEASE GO HERE YOU WANT BE DISAPPOINTED

Fantastic experience: They were very courteous & nice. My hygienist Nicole who always keeps me laughing & smiling explained my dental care to me. ❤️

Fantastic experience: My routine visit for perio cleaning and treatment went smoothly. Entire staff was friendly and helpful. Hygienist Nicole is professional and thorough.

Negative experience: The staff is very friendly, especially Nicole. She is awesome, but the prices at Sage Dental are extremely too high, even with insurance. It seems as though every time I go, I'm paying too much out of pocket. When Nicole completed my treatment plan, I'm having to pay more out of pocket than my insurance company. However, I was able to get approve for a loan through a company they suggested, but this is ridiculous that I'm always having to spend so much money out of pocket. I can't afford to go to the dentist if I'm going to be coming out of pocket with these ridiculous prices.

Negative experience: By being classified as an in network care provider for Wellcare with conflicting policies regarding dental care services creat uncertainty and doubts.

Fantastic experience: Front office staff is amazing!!! The manager broke down everything for me and really explained the process to me!

Fantastic experience: They where very nice and took my insurance and took care of me . They call me back on time didn't sit there all day was in and out .

Fantastic experience: Great cohesive environment the staff and dentist were all on point. Very well handled me with care and I was in and out before I knew it. I would recommend them to anyone who has ever had a bad experience somewhere else. This should be your dentist I will be back soon. Thank u all!

Fantastic experience: Nicole is the BEST. She listens, she explains everything in detail. She’s also funny, and loves to converse with people

Fantastic experience: Had an amazing experience at Sage Dental! From the moment I walked in the brunette at the counter was so professional and inviting and really made me feel comfortable, to the nice lady Lisa who did my X-rays. Then I had Nicole who did my cleaning and she really did a killer job. I’m going to refer all my friends and family here!!

Negative experience: Horrible!!! Do NOT go here. Its absolutely terrible from the rude office staff to be overcharged for services that were never done.

Negative experience: Came in for a cleaning but it never happened wasted my day. They want to do more than the regular cleaning and of course charge me more this is not what I expected

Fantastic experience: What a welcoming office. The office manager was wonderful, the dental hygienist was very kind and professional and Dr. Washington was very knowledgeable and explained everything as he went. Such a refreshing dental office.

Fantastic experience: The entire staff was so sweet and attentive! Definitely recommending to my family and friends!

Fantastic experience: My dental hygienist, Nicole, is wonderful. She is the perfect blend of professional and personable. She has a way of making a patient feel at ease. I highly recommend Nicole at Sage Dental.

Positive experience: With technology being so advanced, wouldn't it be great to be able to check in and update all records online and not have to deal with any screens or paperwork when you show up. Now there's a great idea.

Fantastic experience: Very nice office, with extra friendly dentist and staff. Competent and caring professionals.

Fantastic experience: We recently had to find a new dentist for my two daughters after they aged out of their pediatric provider—something we were all nervous about since they absolutely loved their previous dentist. After some searching, we found Sage Dental, and I’m so glad we did! The entire team has been wonderful—kind, patient, and thorough. They really take the time to go over your treatment plan and make sure it’s personalized to your needs. I especially appreciate their transparent system with clear price breakdowns, and the fact that they offer flexible payment options is a huge bonus. My daughters felt comfortable right away, and I was so impressed that I decided to start going there myself! Thank you, Sage Dental, for making the transition easy and for keeping all our smiles healthy!

Fantastic experience: Nicole is the bomb! She is so sweet and patient. My absolute favorite hygienist!

Fantastic experience: Sage dental in Newnan is great. The facility is very welcoming and ALL staff makes you feel like you're in the right place. Shouts out to my hygienist Nicole....she is the best at what she does!!

Fantastic experience: I had a great experience at this dental office. From the moment I walked in, Katherine at the front desk made me feel so welcomed and comfortable. She’s friendly, professional, and incredibly helpful with scheduling and answering all my questions. Nicole, the hygienist, was just as wonderful. She was gentle, thorough, and took the time to explain everything she was doing, which made the whole appointment so easy and stress-free. You can tell both Katherine and Nicole genuinely care about their patients. I’m so glad I found this office — highly recommend to anyone looking for quality dental care and outstanding service!

Fantastic experience: Well, I’ve been going to this dentist in newnan for about six months had plenty of work done from the time I walked into that office greeted like family by a very lovely down to earth caring receptionist which I believe she is the office manager as well she very knowledgeable very professional . the young lady who does the billing and appointments ditto with her as well the hygienist again very professional very open and honest to the assistance and even the two dentist that I had the pleasure of them working on my teeth I recommend this office and if I had my own practice, I would hire each and every one of them this is what I think teamwork and professionalism is when you have a business and if anyone as I read these other reviews many feel the same way I do and some see it differently. The ones that see it differently than I do then evidently they do not know what teamwork means again. I would recommend this office to anyone that needs dental work done. I give this office and all the staff 120%.

Negative experience: front desk receptionist is rude once you first arrive and seemed to have a attitude. as i got to the back for x-rays the lady who took my x-rays were poking my gums with whatever tool she kept putting in my mouth and then proceeded to ask “why do you keep opening” with a attitude as if your not poking my gums to make them bleed after a while everyone wanted to start being nice when it was time to tell me i had gingivitis after minutes of the lady poking my gums and wanted me to pay almost $900 for what? and not to mention i still didn’t receive my cleaning that i made the appointment for

Negative experience: I had to find another dentist after sage took over this location. All of the dental techs left, which should have been a big red flag. Afterward, I was paying hundreds of dollars ($300) per visit for a cleaning. LOTS of extra charges. Fluoride treatment, cancer screening, antibiotics, deep gum cleaning, and x-rays. The worst part is my son got hit with a $800 bill after a cleaning, and he claims that they did not ask him for these extra items. Don't use sage dental. My family is going somewhere else.

Fantastic experience: The receptionist Catherine, Dr.Eric Washington, Hygenist Nicole, and Lisa X-Ray technician were Fantastic! Everyone was so super friendly, knowledgeable and just fun! I would recommend this dental office to everyone.

Negative experience: They are always trying to add things to increase the payment. They owed me over $300 and it took more than 4 months to get it back. Both my husband and I asked for our records and I got mine quickly. The manager just called about my husbands records and she said they have 30 days to get them out. She said they were going down the list. Well there must be lots of patients getting their records and going elsewhere!

Negative experience: I definitely think that they are very unprofessional, at the beginning I really thought they were really good even the staff but at this point Im tired of them, ( might sue them idk), went to go fix my front tooth supposedly they were going to be able to fix it and had to pay around 1,300 for them to tell me I had to go somewhere else to do a root canal because they didn't have the equipment!!!, and I spent another 1,240 for that, I work out of town and taking days off work it's costing me a lot of money, I been in that dentist office 3 times already AND am still not finish !!!!!, I had to go back to put the crown on but every time I try to make an appointment they always come out with some excuse, I call and I explained my situation and they said we call you back in a minute and then they go days without getting in touch, I try calling multiple times and no answer and when they finally did they did the same thing again ( we call you back in a min we just need to talk to the boss and then they disappeared again), I really don't know what to do no more, thinking about going to State Bar of Georgia to talk to them and see what would be the next step, hopefully with this review I can get some answers from them !!! By the way today is March the 13 and am still waiting for their call .

Fantastic experience: I was very afraid, just dentist's in general make me very nervous. They put me at ease right away. From reception to completion they were phenomenal. I would highly recommend this office.

Negative experience: Terrible front desk! I got to my appointment and was told that it had to be rescheduled because I didn’t confirm. I stated that I did confirm via text. The front desk was EXTREMELY rude! She even said many people are confirming via text. Like, I get it.. the text isn’t working. I can reschedule. But don’t talk to people SO RUDE and ugly! At one point I told her stop talking to me ugly as if I had done something wrong … - I also understand they are now corporate but this lady was off the chain rude! The front desk person said she called me today. I have no missed call or voicemail. - again, it’s fine to say, “oh no. Our texts aren’t working and bc we didn’t speak to you we need to reschedule”… that was not my experience. She then handed me the business card and said “maybe you’d like to confirm via email next time”. I replied, why would I need to do that? She said “OBVIOUSLY the texts aren’t working”. I literally have the email confirming the appointment. The point is.. stuff happens but DONT BE CRUEL AND RUDE!! You ever seen movies where the front desk says “MA’AMMMM” - yeah this was it… what they didn’t know is I have worked in the medical field 20 plus years!! This is NOT how you speak to patients or HUMANS in general. This office would benefit from customer service training.

Negative experience: This review is based on the front office - first time going. Chick up front during check in asked if I’ve had X-rays done in the last 5 years and I told her no I haven’t. So she started explaining that they REQUIRE specific X-rays that insurance doesn’t cover. I told her I just wanted the one insurance will cover and she stated they can’t do that… I canceled that appointment so quick and walked out because what you’re not going to do is tell me I’m REQUIRED to do something that I don’t want to begin with. Girl bye, lmao. They should really be explaining stuff better in the call center when a patient asked how the ENTIRE process goes if it’s already been mentioned it’s been over 5 years since a dental visit. Because I wasted my time and gas driving in heavy rain for nothing. Anywho. Definitely don’t recommend this place if simplicity and full insurance coverage is wanted. They don’t offer that clearly. Sheeesh! Off to the next dentist…

Fantastic experience: I really liked them. The staff was extremely attentive and efficient. My kids appts took maybe an hour max for cleaning & x-rays. My husband and I had to come back for our cleanings because they do not do same day for adults. Each time we were there, we spent 30 mins max each in the dentist chair and maybe 10 minutes max waiting to be called back. The office is also really clean. Would recommend for a family!

Fantastic experience: The DDS and staff at Sage were wonderful. My exam was thorough and everything was explained well.