Aspen Dental - Louisville, KY (CoLo)

Negative experience: ⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE I had an appointment at Aspen Dental on Tuesday morning, and the dentist who saw me was Dr. Stephanie Tseng. During my visit, they performed multiple examinations and X-rays. After Dr. Tseng evaluated me, I specifically requested a WRITTEN MEDICAL REPORT documenting her findings, including what she observed regarding my dental condition. Instead of providing the medical report I specifically requested, they sent me a BILL. I did NOT ask for a bill. I asked for written documentation of the dentist’s findings from my examination. Since then, I have called repeatedly trying to obtain my report and speak with someone who can help me, but no one answers the phone or takes responsibility for resolving the issue. It is incredibly frustrating to go through multiple examinations and X-rays and then have this much difficulty obtaining written documentation about my own dental evaluation. As a patient, I expect professional communication, transparency, and access to information regarding my own dental care. Sending me a bill instead of the medical report I requested, followed by being unable to reach anyone by phone, is completely unacceptable customer service. I am still waiting for the written report of Dr. Stephanie Tseng’s findings that I originally requested. Based entirely on my personal experience, I cannot recommend this Aspen Dental location, and I personally would not choose to be treated by Dr. Stephanie Tseng again.

Negative experience: Horrible place. Lied to us about the price. The dentst was good though.

Fantastic experience: Exceptional customer service. Dr spent extra time making sure my crowns fit perfect

Fantastic experience: Everyone her was very nice. Highly recommend it.

Fantastic experience: They are awesome here. They went out of their way when I had an issue with my bridge. All are nice people.

Fantastic experience: Very nice, very patient. Not judgemental at all. Highly recommend.

Fantastic experience: Clean and every person was so very professional. Probably the best most comprehensive exam I have ever had at a dentist office.

Negative experience: All they want is money. Didn’t even try to help anything. What a waste of 2 hours

Fantastic experience: This was my first experience with this office. Very professional. Took good care of my mom. Thanks Peggy for working us in without an appointment.

Fantastic experience: Love the experience I had with Aspen very professional and made me feel comfortable.

Fantastic experience: Today I came to aspen Dental in Louisville ky to extracted both my teeth by teeth number 2 and 14 by Dr Stephanie Tseng perform extracting them very gentle and thank you your service

Negative experience: I was fitted in between appointments on 6-30-26 which I so appreciate then I was fitted with a partial that does not fit on 7-2-26 when all I asked for was to replace my broken flipper a partial was never mentioned & I wasn’t shown what it would look like either. I had to pay for it up front also. I feel like the staff wanted to get me out of the office so they could get on with their July 4th plans because my appointment was at 6:00 pm. I can’t believe they sent me out the door with my partial falling out. I feel they owe me a refund. I’m very disappointed in Aspen Dental and will not recommend them to anyone else.

Fantastic experience: My experience with Aspen Dental has been great. The staff truly do care for their patients wellbeing and needs. I haven’t been to a dentist office that has been as caring as Aspen. If it wasn’t for them I honestly don’t think I would’ve gotten the help I needed!.

Fantastic experience: Very knowledgeable and friendly service. Nate was very helpful and informative as well.

Fantastic experience: Awaken at 3am to extreme pain in my mouth. Immediately made an online appointment for that same day. That was a Monday... By Wednesday I was having 2 teeth extracted and prepped for an implant. I was in the chair for a little over an hour. Some pain as expected, but the Dr. did a great job at making me comfortable and out as fast as he could. The process from beginning to end was seamless and well explained. I had very little questions to ask and the ones I did ask was answered very well and detailed.

Fantastic experience: My husband was at Aspen Dental today for an annual oral cancer screening & for a cleaning of his dentures. During his visit, I asked if I could have an oral cancer screening. My dentist has never offered such a procedure. The reason is simply that this particular procedure is not covered by insurance. Before we left, I had the oral cancer screening, also. Why? For early detection & peace of mind. Thank you, Aspen Dental, for taking care of me today.

Positive experience: Mrs. Peggy is amazing there! she walked me calmly through my payment plan and had me feeling like i could touch the sky!

Fantastic experience: Staff was very tentative and took their time explaining everything.

Fantastic experience: Olivia, my hygienist did an amazing work deep cleaning my teeth with antibiotic injections. She was very nice, gentle, reassuring and funny. Everything was painless. Thank you so much.

Fantastic experience: This is my first time going to this dentist in three years! They are very professional and very friendly and understanding and patient. Dr. Tseng is very helpful and explained about jaw locking/ grinding and TMJ/TMD and physical therapy/ surgery, etc. She showed respect and compassion and im so glad i found a good dentist and have a great experience! Operations Lead Efyse is nice and professional and explained to me how does insurance and finance work, etc. Dental Assistants Rae, Serenity I forgot which one is which one is my dental assistant but she does a good job and she understands and take her time and very respectful and easy to talk to. We laughed few times. She’s cool. Thank you all for your help and understanding and they gave me some advice and guidance about what i need to do with jaw pain/locking and clenching/grinding and wisdom teeth that i found out. They also compliment me which it made my day better! Five stars in this dental!

Fantastic experience: Very good place, 100 percent recommend, the staffing are amazing, the doctor Diana it's amazing Thanks a lot

Fantastic experience: Going to the dentist was one of the most things that I have dreaded in my life but let me tell you, Aspen Dental all of them. I see them on a regular basis in Clarksville and I had to go down for some special stuff at the Louisville, location and they are the kindest people. I believe I’ve ever met in any type of doctors office setting they make you comfortable they explain everything I totally left. There were no pain no fear no high blood pressure that was a plus I would recommend them to anyone. Thank you Aspen Dental for taking care of my needs.

Fantastic experience: I came to Aspen Dental for a dental emergency. I walked in wanting an emergency root canal but the dentist went over my x-rays and other information to give me the best option. They were so dedicated. When trying to contact my insurance, there were difficulties that took a few hours to resolve but the office staff was persistent and prevailed. I appreciated the thoroughness of their care. Thanks to them, I'm on the road to recovery.

Positive experience: Everyone there is so very nice. I had a lengthy wait during my first visit. It took an hour just to get my insurance verified! I was told when I made my appointment that I would get my dentures same day but it's going to be nearly 2 weeks before I get them. If my dentures turn out to be as nice as I think they're going to be, I will be greatly pleased.

Fantastic experience: My experience was amazing the hygienist Diana is truly the best she's goes above and beyond to make you feel relaxed, comfortable, and well taking care of absolutely awesome experience for a dentist office

Positive experience: Aspen Dental has an amazingly kind, friendly, and educational staff. They really helped put me at ease, especially since I was nervous about what they might find due to not taking the best care of my teeth. They explained everything clearly, set me up with a payment plan, and organized all of my services and appointments right away. My first visit included X-rays, scans, an exam, and a consultation. Treatment started the very next day. Because of my Delta Dental insurance, my deep cleaning had to be split into two appointments. The first cleaning appointment, however, was a difficult experience for me. The hygienist was very energetic and talkative—while she meant well and even made me laugh a few times, it actually kept my anxiety elevated. I’m naturally shy and quiet, and I don’t handle small talk well, especially when I’m in pain. What made it more challenging was that I wasn’t asked if I wanted to be numbed beforehand. The procedure ended up being quite painful, and since I didn’t expect that level of discomfort, I didn’t think to ask for it. It would have helped if pain management options were clearly offered and discussed upfront rather than assumed. Overall, the office staff and process were great, but my experience during the cleaning highlights the importance of better communication around patient comfort and pain management.

Fantastic experience: Diana and Dr. Tseng very professional and explained everything that was going on

Fantastic experience: So far so good...... We're in the beginning stage, just waiting for the determination of what we can get my insurance to pay, but everyone was super nice and helpful and I'm crossing my fingers it all works out!

Fantastic experience: First time coming here, customer service is very good. They all nice here and Diana ,the Hygienist, she is pretty good and friendly.

Fantastic experience: Shout out to Olivia for always cleaning me up perfectly during my checkups! So gentle and awesome every time!

Fantastic experience: Diana and Rae are absolutely fabulous. The quality of care and information provided is top notch. You can comfortably go to Aspen knowing you are being taken care of. Thanks to the team for taking care and being so kind!

Fantastic experience: Everyone was so professional and personal! Thank you so much for what you all do!

Negative experience: Was a complete disaster and a waste of time. The oral hygienist is very rude.

Fantastic experience: Diana was awesome today! I loved listening to her talk while she deeply cleaned my teeth. She’s really funny and loving. She’s like a barber for teeth. 10/10

Fantastic experience: Diana is awesome. I’ve never had such a joyful experience at the dentist and she made my visit fun, painless, insightful and made me feel confident when I left. I wish I found her sooner. Aspen Dental should be delighted to have her, she is a gem!!!

Positive experience: They do not give you anything for pain but they were very nice

Fantastic experience: Very efficient and caring personnel. I do wish that they would wear name tags, to differentiate between DDMs and hygienists, etc., and know their names.

Fantastic experience: My expectations are always met! Very welcoming and personable.

Negative experience: I was such a fan of this place. Then they changed almost all the staff. On my last visit, this worker came in and began to loudly detail my medical business. Everyone could hear everything! She violated my HIPAA all over the place. While in the waiting room, I could hear the billing people stating names, dobs and other identifying info for insurance. The Dr. And the workers discuss patients in the back but because of the acoustics, patients can hear them. They have made some really ugly and unprofessional comments! This place needs doors and closed offices for privacy. I don't want to ever go back but my work is guaranteed under the plan I chose. I'm getting my new work done somewhere else.

Fantastic experience: Diana is amazing she’s so patient, truly cares, and takes the time to educate you every step of the way.”

Fantastic experience: I want to recommend the dental hygienists Diana and Olivia. They are both very kind, professional, and patient. They explained the whole cleaning process and made sure I felt comfortable the entire time. They did an excellent job and were very gentle. Thanks to them, I had a great experience. I highly recommend them!

Fantastic experience: Great place. Great staff. Excellent environment. My hygienist was a lady named Diana. She was very informative, helpful, and helped alleviate many of my worries.

Fantastic experience: I’ve had some horrible experiences at dentist offices over the years and this experience was great. The staff was wonderful very very polite, friendly, and made me feel very comfortable my hygienist, Diana was a gem she was very knowledgeable and handled me with Care able to explain each and every step that she did to make me feel. My dentist Dr. Tseng was wonderful too she was very gentle and made my experience great. Thank you. I will return.

Negative experience: This place doesn’t even deserve a 1 star by far the worst place ever. Worst communication will tell you one thing then does another. I asked for antibiotics the lady kept telling me she can’t give me pain meds never asked for them she called me twice in a day to see what I was coming in for. When I spoke to her three times do not recommend this place at all.

Fantastic experience: Diana was great. She was truthful and understanding about my situation and she made me feel very comfortable.

Fantastic experience: This is my second visit, and I am delighted to say in my 74 years, I have never been to a dentist office so friendly and caring! The staff is unbelievably friendly and cater to your needs! It simply amazes me, and it takes your mind off of the fact that you hate to get your mouth worked on, thank you staff, for the care in every area including billing! ❤️

Fantastic experience: I had an old crown (that was not performed by Aspen) break off. Aspen scheduled me in within 2 1/2 hours and remedied the problem. Both the Dental Assistant and the Doctor made it very easy and I am very pleased with our interaction in ALL respects.

Negative experience: First and hopefully my last time coming to this location..Was referred by my dentist for an root canal..The dentist was professional but the staff wasn’t friendly at all!

Fantastic experience: Diana was thorough and absolutely the kindest person. She made sure I was comfortable, that I understood my options, and made me feel 100% at ease knowing the team here would be with me the entire process of my procedure and future visits.

Fantastic experience: Aspen Dental on Outer Loop Excellent service! Everyone was sooo polite from the time I arrived up until my procedure was done. I was greeted with a smile from Mary and Cody to the wonderful dental assistant Meily and Dr. Hendricks was amazing! I had to get a few teeth extracted and I must say she made me feel relaxed and comfortable during my procedure from start to finish. Wrote this review so that you! may want to visit their office for your dental needs. Good genuine customer service is hard to come by these days. Thank You Aspen Dental crew!!! Have a great day and let’s remember to please be kind to one another.

Fantastic experience: Took my 86 year old mom here to get new dentures. The entire team was so nice and accommodating to her. Our hygienist, Diana, was amazing. Can’t recommend this place highly enough!

Fantastic experience: Meily and Bittner Excellent people to be associated with. Need dental work see them

Fantastic experience: Hygienest Diana came recommended to me by a friend and did not disappoint. Nice people, clean facilities

Fantastic experience: Extraction and temporary implant process went well. Dr. Tseng made sure it was as painless as possible. Her assistant also made me comfortable, and explained everything very well. All good so far!

Fantastic experience: Awesome experience. Stephanie and Diana were amazing. Both were very personable, sweet and informative. Fantastic experience, especially as a new patient.

Fantastic experience: Aspen Dental is truly a fantastic place. The atmosphere is welcoming, clean, and calm, and every staff member I interacted with was friendly and professional. But I have to give a special shout‑out to the hygienist, Diana. She was incredibly comforting, understanding, and absolutely hilarious — the kind of person who instantly puts you at ease. She’s so down‑to‑earth that you forget you’re even at a dental appointment. I highly recommend getting a cancer screening while you’re there, if for no other reason than to have the chance to meet her. Trust me, it’s worth it. And since Diana is proudly Italian, I’ll leave you with this: she’s so good at her job, I’m convinced her ancestors must’ve been cleaning teeth at the Colosseum. If she ever tells you she’s “making you an offer you can’t refuse,” don’t worry — it’s probably just floss. Aspen Dental has earned my highest recommendation.

Fantastic experience: Diana is the best. Love her. Best staff very professional

Fantastic experience: I have severe anxiety and was almost in tears walking in, but Diana was absolutely wonderful. She welcomed me, stayed with me, and talked to me until I felt grounded and comfortable. She made such a difference. I definitely recommend!

Fantastic experience: I had an amazing experience at Aspen Dental. Diana was excellent and took such good care of me. She was authentic, kind, and made me feel comfortable the entire time. From check-in to leaving, every staff member was friendly and professional. You can truly tell they care about their patients.

Fantastic experience: I had a great experience at Aspen Dental In St.Matthew almost definitely will be sending all my friends there

Fantastic experience: My experience was amazing. 10/10, Meily was very helpful and took very good care of me while I was there. Highly satisfied to say the least

Fantastic experience: Extremely friendly people, very thorough, and awesome service. 100 % satisfied

Fantastic experience: Dr John Ihnen and the hygienist Diana was very informative and really nice. Treatment was explained very well in detail and I like how you can get everything done in one location.

Fantastic experience: Diana was terrific, knowledgeable and very thorough as well as a great sense of humor! The rest of the staff was also very personable and pleasant!

Fantastic experience: Great lovely lady ever funny, easy to get along with. I wish she was my mom or sister but she definitely more my visited today well worth it and wish nothing but the best for her and her family.

Fantastic experience: I’ve always avoided going to the dentist, but after my visit to Aspen Dental, that completely changed. Every single person I encountered was absolutely remarkable—informative, supportive, and genuinely caring. Diana was amazing and hands down the best hygienist I’ve ever had. She made the entire experience comfortable and easy. The doctor was extremely thorough, taking the time to clearly explain everything about my mouth and treatment options without rushing. The office manager was also fantastic—very knowledgeable, transparent, and never pushy. I walked away feeling truly taken care of, not just like another appointment on the schedule. I’ll definitely be back to continue my dental health plan. Highly recommend this office to anyone who’s anxious about the dentist—or honestly, anyone at all.

Fantastic experience: They were wonderful and allowed me to make my own decisions on what was the best opinions for me and I am looking forward to my new smiles.

Negative experience: Lied about my ins. I called before even making a appt to confirm my ins with them. She called back told me i was i good so i made appt. Then after visit and exrays of the whole month they told me that ins wouldn't cover that so now i guess I have to try to make bare minimum payments to pay that off. I even called ins company and had them send a huge book of providers and they where one on the list. But uet still claims my ins doesn't pay for exrays just the exam. So im pretty upset about this after already checking into this and confirming with ins and the dentist office.

Fantastic experience: The staff was very courteous and very informative on my situation. I would recommend to all my friends.

Fantastic experience: My hygienist went above and beyond this was one of the best dental experiences I’ve ever had!!! I will definitely recommend this office to anyone who’ll listen they are amazing!!!

Fantastic experience: Diana was great and knowledgable about my treatment plan. I have really bad dentist anxiety and she was reassuring and answered all my questions. Best dentist experience I’ve ever had.

Fantastic experience: Diana and Aubree were my hygienist during my visit they did an amazing job! Made me feel super comfortable explained everything they were doing. As someone with anxiety around going to the dentist this was by far the most inviting and least anxiety inducing experience I’ve had!

Fantastic experience: My hygienist Diana was top notch and very informative. Let it be known she was Italian and treats everyone like family and that exactly how I felt today receiving care from her. GO DIANA⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Diana was amazing! She understood my fear and anxiety and helped ease my nerves. She explained everything throughly and assured me we was in this together and would make a plan to get me confident with my smile!

Fantastic experience: Wow. I truly felt like I was in great hands. They were honest with me, told the hard truths and came up with a treatment plan that worked for me. I feel amazing working with them on my smile. Thank you.

Fantastic experience: A very good experience. The dentist is professional, attentive, and takes the time to explain the treatment. The office is clean and the welcome is warm. I recommend them.

Fantastic experience: The hygienist Diana (or Olivia? The gorgeous Italian lady) was terrific at explaining everything she was doing and the implications of not addressing periodontal health. She went above and beyond in putting me at ease.

Fantastic experience: I just love love aspen dental ,wonderful service, wonderful staff feels like home !!! Diane was so informative and friendly made me feel so relaxed during my prosedure. New experiance at Aspen dental was a very cool experiance. Bree thanks for all you do

Fantastic experience: Hygienist Diana, Olivia is an Amazing person, made me feel so comfortable even though I was nervous and scared. Amazing

Fantastic experience: I had a great experience at this dental office. The staff was warm and welcoming, and the dentist explained everything clearly and made me feel comfortable throughout my visit. Hygienist Diana is absolutely amazing and made sure I understood everything clearly definitely made me feel like part of the family definitely recommend going here.

Fantastic experience: Mariah and her team take care of every dental need that I have and have performed amazing work on my smile for me! I highly recommend you to contact them and get a consultation! Had an outstanding visit with Diana today! She always takes care of my dental hygiene weeds and is a wealth of good tips and knowledge. I highly recommend visiting their team.

Fantastic experience: All treated great and kind. Loved the place and doctors. Most comfortable and clear explanation about the process and treatment before and after the procedure.

Negative experience: As a new patient, I had high hopes for this dentist office, but was very quickly let down. Everything is a money gimmick here. I paid for two treatments and didn’t get that. The “consultation day” is considered a treatment day even though no treatment was provided. I was charged for a teeth cleaning and only had the bottom front teeth cleaned. The full cleaning was never provided. Went to my 3rd appointment, 2nd actually appointment day for treatment, and was told I had to pay $118 before my appointment could begin. If I would’ve proceeded with this, then I would’ve paid over $500 for these 3 visits and this is with dental insurance! I definitely do not recommend this Dentist unless you are okay with paying a lot of money.

Fantastic experience: They are quick and efficient. They make sure you are comfortable each step of the way. Diana, the hygienist is awesome. I felt like I had known her for a long time, even though we had just met. That is how comfortable she made me.

Fantastic experience: Service was A1 everyone at this dentist is very nice and kind and very welcoming! My experience with Diana was the best experience I had at a dentist! Everyone that works here care about their patients. I'm happy I picked this dentist.

Positive experience: Friendly and professional. They made me feel like they cared about my concerns and were at the same time thorough about the initial visit.

Fantastic experience: Great staff! The doctor was wonderful. Jenny, specifically, was really amazing. Overall, for getting a tooth extracted, it was a very pleasant visit.

Fantastic experience: Elise was super helpful and everyone was nice and knowledgeable. They don’t want to just “sell” their business but have their clients interest first.

Fantastic experience: Everyone here was so nice! Going to the dentist is no fun but they made it a much more pleasant experience than any other place I’ve been.

Positive experience: Wonderful staff and a lovely atmosphere! The price, however, might just inspire you to grab some pliers and go DIY. Thanks!

Fantastic experience: I would like to give a big Shout Out to Aspen Dental Office and I highly recommend Dr. Stephanie Tseng there are not enough stars to rate the quality work she does and perfection she puts into her patients smile, when it comes to getting your smile all the way together you definitely should schedule with Dr. Stephanie Tseng at Aspen dental office. I am loving my smile already, process in the making but I feel like a million bucks and have gained my confidence back thanks to Dr. Stephanie Tseng at Aspen dental office. Keep showing up and showing out . Search no more schedule with her as soon as possible, and experience quality work and a beautiful smile.

Negative experience: Horrible experience. No communication at all. Got xrays for a denture repair visit. 2 complete sets of xrays. Tried to clean my teeth and l have artificial knees. Didn't take antibiotics because it was a denture repair. They weren't listening. Finally, someone came and got my denture and took it for repair. Kept it overnight after telling me it would be same day which is why l came there to begin with. Next day picked up my denture put it in and couldn't close my mouth all the way. Left anyway. I'll do it myself. Don't go. I cannot recommend them.

Fantastic experience: Shout out to Diana the hygienist!! Super fast, very friendly, made me feel super comfortable! Loved her definitely will be going back’

Negative experience: Literally a waste of a visit… all they did was scan and X-ray and give estimates for 3.5hrs

Fantastic experience: Dental cleaning today and Olivia was kind and made me comfortable. Dentist is also great even for simple quick exam. (Still room for improvement) .

Negative experience: Dentist is rude. When I called about concerns and complaints that were never brought to my attention she never even apologized for their mess up. Husband was told his cleaning was going to be $4000 like what!? That is insane and we have a baby on the way. And then I received a bill for services I had already paid for. When I did call about everything was told I would get a call back and never happened. I had to call again weeks later. Then the dentist finally called me. But still no one ever apologized or took accountability. Highly do not recommend this office on hurstbourne and shelbyville rd.! Wish I could give no stars!

Fantastic experience: Just finished my first-ever deep-cleaning (planing and scaling), which I anticipated being very painful as I have a lot of gum loss and plain old cleanings are usually a trial. However, hygenist Diana made it almost pain-free. Not just with her gentle manner, sensitivity to my concerns, and of course the local numbing. She's being doing this particular thing for 30 years, and it shows. Explained every step before she took it, and continuously asked me if all was ok. I felt very comfortable and secure in her hands. What more could a person ask at the dentist?! The practice as a whole is superior.

Fantastic experience: I had such an amazing first experience at Aspen dental. The staff I was with, Caleb and Diana, were so attentive and friendly. Dr. Selin was also very thorough! I usually don't enjoy the dentist, but they created an environment that made me very comfortable and set me at ease.

Fantastic experience: The staff is so kind and great. I can’t recommend them enough! Diana and Mariah were awesome!

Fantastic experience: I don’t usually leave reviews, because I am so busy! This office was worth the time! Super friendly! Super caring! Actually listened to my concerns and went above and beyond! Thank you!