Yakima Smiles

Fantastic experience: Very friendly staff and meeting the Doctor and all the information she gave and advised me with was real helpful

Negative experience: I do NOT recommend & regret coming back to this office after Dr Pete Nathe retired. I was a patient for about a year after his retirement & got unnecessary work from “dr patricia”. I had a page of quoted dental work needed from her and as I was about to finish the work she did a “yearly exam” that took two pages worth of work so I got a second opinion somewhere else and debunked both pages of work quoted. Thankfully I found a trustworthy office elsewhere.

Fantastic experience: Their pre examination was conducted professionally and swiftly. Broke down the cost of my treatment well enough to not be intimidated by the pricing of dental procedures

Fantastic experience: Excellent care at Yakima Smiles . Abby technician very good , well informed and no pain at all cleaning teeth, Great friendly off ice staff Guadalupe keeps informed and answers all questions . Dr. Lewis very skilled dentist . Dr. Lewis has an excellent dental practice . She is very dedicated and professional dentist and gives excellent care and has a wide variety of top rated skills . Rena and Abby always helpful and great communicators . I never experience any pain .during procedures Highly recommend this dental practice .

Fantastic experience: Very professional and very caring. Would definitely recommend Yakima Smiles to others. ♥️

Fantastic experience: I love this office they are good and very accommodating .Highly recommend .

Fantastic experience: They are the best clinic

Fantastic experience: I called them yesterday for a dental emergency and they got me in this morning! They were fast, professional, and very attentive! I would recommend them for all dental needs, and I will go there for all future dental needs. They got me the quick referral to the oral surgeon that I needed ASAP.

Fantastic experience: All of your staff is very kind & helpful. Tanks.

Fantastic experience: Great staff and very helpful people who care about their patients. Highly recommend talking your own family there

Fantastic experience: Every visit, everyone I interact with is so kind and helpful. Previous experiences with dentists made me nervous to keep up with my dental health, and Yakima Smiles has been an absolute dream to work with. They’re very thorough, answer any questions you have, never rush you through the process…nothing but good things to say!

Fantastic experience: Amazing customer service, got me in same day and made sure I had everything I needed before leaving. Highly recommend if you have private pay insurance.

Fantastic experience: I really enjoy going there to your place because you guys do real good work and I’m very happy with you guys. That’s it. Thank you.

Fantastic experience: Very friendly staff and the inside is very clean.

Fantastic experience: quick, easy, and affordable with what they offer, and my teeth always feel clean afterwards ⭐️

Positive experience: Great staff. Love they got me in so fast. Only reason I took off 2 stars is the prices. If it wasnt due to being so expensive id leave a 5 star

Fantastic experience: I wholeheartedly recommend Yakima smiles. They are very professional and I recommend them to anyone out there needing quality dental care.

Negative experience: Worst dental experience for daughter and husband. Both told they had gum disease. Went for second opinions and no gum disease for either. At appointment husband told he could not continue to have dental care there unless gum scaling was done. When asked why it appeared suddenly with no concerns six months prior, they had no response. Also asked if gum scaling would correct problem and he was told no, once gum treatment started it would need to be done at a yearly minimum. Very disappointed in a dental facility that finds it necessary to lie to make money. Actually would be 0 starts if possible to do so on this post.

Fantastic experience: Professional and courteous staff.they do quality work.

Negative experience: Not the same quality or experience as when Dr. Nathe was there.

Fantastic experience: We've been to several dentists and these people have been amazing! They found issues others couldn't, have solved my failmilies tooth troubles at a fair price, with little pain or time. And to top it off, they accept care credit! Must recommend, this is the way to go for your kids/family!

Fantastic experience: This is a great place to address your dental needs. The front desk staff make you feel welcomed immediately when you walk in the door. The professionalism and friendliness of the whole team is outstanding!

Fantastic experience: Amazing staff and place. Very caring. I definitely recommend this place 100%

Negative experience: One of the worst dental clinics I have been too. Charged me $600 to look in my mouth and not help me. Wanted to refer me out and not give me any options. I do not understand why they are charging me $200 after my insurance covered the cost. Do not go there if you want a dentist that you actually talk to you and not look down on you. Read what your dental records states after you leave her office. I seemed like she was only there to collect a paycheck and not care about her patients.

Negative experience: I love the entire staff of Yakima Smiles from Penny in the front to my hygienist, Becky. I got to meet Dr. Nathe's replacement, Dr Serwan, and I look forward to being under his care and wish Dr. Nathe congratulations on his retirement! I am now updating this review as it has been a year under the new management. I am in process as finding new dentist as not 1, not 2, but now 3 fillings have fallen out in the matter of 4 months. All excited to do all my fillings but the quality sucks. Run away run away.

Negative experience: false billing practices and sending them to collections when their are no balances owed in the process of suing the collection agency they referred it to 2 times i have turned the collection agency they used into bbb and attorney general offices they were a good dentist office intill they changed over obviously they don't know how to do their jobs truthfully with trying to overcharge and put in the wrong persons name

Fantastic experience: The office staff are very professional and personal. They make you feel comfortable whenever you come in. Very special at all times. They aim to please .

Negative experience: Hello everyone, I had a deep cleaning done yesterday at this dental office.. Worst service ever the front desk lady Lupe never explained to me that I was only going half of my teeth cleaned! I got charged $490 just to get half of my teeth cleaned and was told I would need to come back another day to get the other half done but wait it get worse I need to pay another $490 to get the other half cleaned! $980 just for a deep cleaning this is Ridiculous! Would not recommend this dental clinic to anyone!!

Negative experience: Worst dentist office in the valley now! Ever since Dr. Nathe retired, it has gone to crap. From the dentist they've hired to the front desk. They literally tried to make me pay more than double what was required. Last appointment, the dental assistant almost allowed the dentist to start work on me before I realized the patients info on computer was not mine! OMG! They almost started bridge work instead of a simple filling. Run!!!! Dr. Nathe, I wish you the best in retirement! Truly do! You deserve it! Just know, your patients will miss you and are grateful for all you have done for us over the years. I will say, the hygienist they have on staff are always awesome.....that is it! These people now.....just run!!!

Negative experience: I should have done it sooner. Since Dr. Nathe retired and his crew left the patient care is nowhere near the same. It is always dark when I come in. I'm not greeted by name. When I call I am placed on hold for 10 minutes. Inexcusable! I am going somewhere else!

Fantastic experience: Dr. Garcia is absolutely amazing! I have PTSD, so sitting in a dentist chair for a long period of time and all the noises, gives me high anxiety. Dr.Garcia went over all my options to make me feel comfortable replacing my temporary crowns. She informed me that she does not do full sedation (my preference) but she felt the nitrous gas would help relax me. She assured me that I was in control and if I felt uncomfortable with my anxiety, that she would make sure she would refer me out to a dentist who does sedation. Well, this morning went so well! The nitrous gas helped calm my nerves and she put the crowns on in less than 45 minutes! I would recommend Dr.Garcia to anyone who is a little apprehensive of a dentist office! She is so kind and is very good at what she does!

Negative experience: The demise of this clinic is really quite upsetting. Dr. Nathe and his team did a remarkable job of treating myself and my family for over 15 years. It is sad to see the new ownership completely disregard the level of professionalism and care that had been established. I made the decision to transfer care after several mishaps and rude treatment.

Negative experience: My family loved Yakima smiles for years. Dr.Nathe and his staff took such great care of my family. We were sad when he retired but thought we could continue care here. We were sadly mistaken. This is in no way the Yakima Smiles that Dr. Nathe created. The company that purchased the clinic hired a dentist who was incompetent. He was rude and short to the patients, he had no clue what he was doing and I could hear him apologizing to patients for mistakes in their care plans. He was also awful to the staff in the interactions I witnessed. I think most of the staff has left now. I sure wish I could find Becky!! Do not take your kids or family to this clinic if you are hoping for excellent care and service. It pains me to have to write this but it truly is not the same clinic! They might try to make it seem like it is the same service etc that Dr. Nathe provided, but trust me it is not! And if you are still going there you need to leave!!

Negative experience: Service has dropped off terribly with new change in staff. I received multiple reminders for my appointments as soon as 30 minutes before, then got a call 20 minutes before appointment saying the multiple booked and could I come in later. We are looking for a new dentist now. New corporate ownership is not putting any focus on customer service and quality of work.

Negative experience: Scheduled an appointment through the website for some dental pain as an existing patient and received a confirmation through email. When I came to my appointment, they said they had no record of the appointment and seemed indignant regarding their website allowing appointments when it should not. If you are looking for a reliable dentist, look elsewhere. If they cannot even manage their own website and only respond with indignation and rudeness when shown a mistake, how can they truly be trusted when it comes to dental work?

Positive experience: The staff was friendly and professional, so was the Dentist. I’m in pain and asked if there was anything we could do today and they just said no and asked if I wanted a cleaning‍♂️.

Negative experience: Family member Had 5 teeth pulled and they gave no prescription for pain. when we finally got to talk to someone he gave all sorts of excuses why he couldn't today but tomorrow he could. A lot of good that does for the patient who will suffer all night.

Negative experience: Pulled 5 teeth and gave me 0 pain meds after. I wish i would have known. I would have went to a real oral surgeon.

Fantastic experience: I love coming to this place. I have really bad anxiety when it comes to dentist offices, and the staff here are so gentle with me that I don't even think about it half the time. I have never felt more safe in a doctor's office setting than here. I recommend this place to anyone who needs compassionate care and flexible payment options.

Fantastic experience: Had a very great experience. All staffing were very friendly, kind, and helpful. Dr. Mohamed was detailed and explained very well for me to understand.

Fantastic experience: Great and friendly staff that I can’t say enough positive comments about! I would recommend this office to anyone who is in search of a new dental practice.

Fantastic experience: Great place to dental care! The chairs are very comfortable and everyone is very helpful.

Fantastic experience: Really liked the hygienist Yuvette she was sweet and did a great job! Thank you : )

Fantastic experience: Always have a great experience there. The staff is very nice, and the care is top notch

Fantastic experience: I very happy with Dr Nathe and his whole staff. He is kind and considerate. Thank YOU, Dr Nathe !!

Fantastic experience: I have had nothing but the best care! The front office is top notch and I highly recommend !

Fantastic experience: Had my yearly dental cleaning. It was a pleasant appointment. I was able to schedule a next day appointment. So happy with them!

Fantastic experience: I chose to go here because the reviews were good. I couldn’t have asked for A better experience. Very accommodating, courteous and professional. Would highly recommend them.

Fantastic experience: Tech was fast, gentle and very good. Very good experience.

Negative experience: I have never had a worse experience with a dentist! They almost tried to turn me away, simply because I’m black. They mistreated me & didn’t take my pain complaints serious. I think all of their actions were racially motivated and i’m honestly horrified.

Fantastic experience: The staff is very friendly and knowledgeable. I always have a pleasant experience when I get my checkups. They tell me how I can improve my at-home care to keep my teeth healthy and beautiful.

Fantastic experience: They were very thorough and professional. Recommend them to anyone.

Fantastic experience: Yakima Smiles is the best! Excellent, friendly staff and professional pain free care. So glad I found them for my ongoing dental care.

Positive experience: Very good experience. Had a very good cleaning report. Thanks to all the staff at Yakima Smiles.

Fantastic experience: Exceptional customer service and quality work. They DO care about the patients.

Fantastic experience: I like how clean and professional the place is, nice seating and quiet environment. The staff are nice and helpful and the dentistry team are knowledgeable and nice too.

Fantastic experience: The office staff has always been polite and treated me with respect. There is a small fridge with water and comfortable seating in the waiting room. They look out for me and have my best interest in mind. I highly recommend this office, this coming from someone who dislikes anything dental related.

Fantastic experience: I Broke a tooth, and they were able to get me in the same morning, within an hour and a half of calling. Thanks Amanda and Jenny.

Fantastic experience: Becky was professional, knowledgeable and friendly. I had a great experience. Penny was also professional and friendly.

Fantastic experience: I always have a great experience going here,great service and the staff is so friendly!

Fantastic experience: Always friendly and polite. Becky does A thorough cleaning.

Fantastic experience: Very very very nice people. No pain and did more then I thought. Thank you see you in two weeks

Fantastic experience: The staff are very professional and caring. I am extremely anxious when it comes to the dentist, but they have always been patient and gentle with me. My daughter enjoys her visits as well.

Fantastic experience: Long dental appointment. Offered nitrous. Had extra cushioned dental chair and blanket. Had headphones for tv viewing. Offered bathroom break. Friendly staff.

Fantastic experience: Great people great dr any the always go above and beyond!

Fantastic experience: Very friendly, made me feel welcome and took good care of my teeth! Thank you!

Fantastic experience: Very friendly staff and they're very accommodating.

Fantastic experience: Great dental practice. Quality work. Wouldn’t go anywhere else.

Fantastic experience: Staff are friendly and professional! They do an excellent job and makes you put a smile on your face!:)

Fantastic experience: The staff is always so friendly and you can tell that Dr. Nathe really cares about his patients. Thank you Yakima Smiles!

Fantastic experience: Great place! Was nervous to try a new dentist after an insurance change, but Dr. Nathe and staff are very friendly and did a wonderful job making me feel right at home.

Positive experience: Great staff but be careful with billing! They charged me way to much according to my insurance.

Fantastic experience: Always a pleasure visiting Yakima Smiles. Great welcome at the front desk and professional care by all staff. Thank you for years of great service.

Fantastic experience: Fantastic service, Dr Nathe and his team are welcoming and make you feel Like your getting the best dental care!

Fantastic experience: They all are amazing from the reception specially Penny number one she knows what i need and is prompt to take action.. Amanda sweet Amanda is also an amazing customer service love them all ,the dental hygienist to the assistance to Dr. Nathe which is an amazing dentist caring kind and his wife Lynn beautiful people I go there and I feel like at home they take good care of me and my teeth and they know what they're doing this is the place to go. They make you feel relaxed and they pay attention to the needs of the patie. What can I say they are awesome. It was a 10 star I would give him a 10 star

Fantastic experience: Best dental experience I ever had. Great customer service, Great communication, lots of hospitality and really gentle.

Fantastic experience: Professional,friendly, very gentle and I was seen at my appointment time. These people rock

Fantastic experience: The staff at Dr Nathe's office is personable and professional. Very punctual with getting all work done. Staff goes out of their way to ensure patient comfort.

Fantastic experience: I am very pleased with Yakima Smiles. All the staff has been very friendly and helpful. There has been some conflict with my son's insurance coverage. Amanda was able to resolve the problem. Thank you very much.

Fantastic experience: My First App went very well Dr.was very kind and so was the staff..

Fantastic experience: The best dental experience I have ever had! I called to schedule an emergency appointment for a severe toothache. The staff at Yakima Smiles worked to fit me on the schedule. Friendly check-in experience. Phenomenal Dental Hygienist and Dental Assistant. Dr. Nathe was kind, punctual, and skilled. The procedure was clearly explained and the cost was transparent. I did not expect to receive the level of compassion and professionalism I received today, and for that I'm both impressed and thankful. So excited to be pain free (apart from what you'd expect post root canal). Huge thanks to the entire team at Yakima Smiles.

Positive experience: 4.5, rather than 5, because some aspect of the entire experience can always be added or improved. Thank you for the competent care!

Fantastic experience: Just to love the staff of Dr. Pete Nathe i’ve been going there all my life and now that I’m an adult I love the way they take care of my teeth they are so perfect thank you The Ball family

Fantastic experience: I have been with Pete Nathie for over 10 years! Everyone at Yakima Smiles is amazing and friendly! They always go above and beyond! My kids absolutely love going to the dentist they have made it a great experience for them.

Fantastic experience: Dr. Nathe and his team are always kind and make sure you're comfortable during your visit and are happy with the outcome. I've never not been happy with his work.

Fantastic experience: Found this place when my crown fell off (the crown was done by a different dentist office in CA). They made me feel very comfortable and as they were very caring and understanding and they were very thorough and did not cut any coroner's. I highly recommend this office if you're looking for a dentist they are trustworthy and caring and made me as comfortable as one can be in a dentist chair.

Fantastic experience: The staff at Yakima Smiles are very nice,warm and friendly. I am frightened of going to the dentist, however they listened to my concerns and fears and made accommodations. My experience and anxieties have diminished because they are kind and compassionate with me. I will keep going back to them.

Fantastic experience: Always greeted with a happy friendly face and smile! Becky is the best, always gentle and kind.

Fantastic experience: Hands down the best dentist office in Yakima and for me personally best dentist period. The staff are all so friendly and invested in the care you receive and your overall well being. I have been with this dentist for over 10 years and have had more work than most and can say I feel welcomed and comfortable.

Fantastic experience: I’ve been going to Yakima Smiles for several years now n wish I’d known about them sooner. Everyone in this office is friendly and courteous! They take time to get to know you-patients are greeted by name and a big smile as they enter by Every receptionist and your hygienist will pick up convos where they were left off and I’ve received great educational advice and instruction when I need it. Dr Nathe is gentle and considerate while remaining efficient and professional. He’s a perfectionist too-I had a crown not fit quite right and he didn’t try n jury rig it. He kindly insisted on sending it back so I wouldn’t have any continuing issues with it. Yakima Smiles and it’s staff will always be my dental office of choice!!!

Fantastic experience: The staff is wonderful. They are very punctual and extremely accommodating. Best office ever!

Fantastic experience: Dr Nathe he has been my Dentist for many years now. his professionalism and care exceeds all expectations. He responded during an emergency while he was on vacation and made sure I received treatment . If you’re looking for a caring dentist and staff, this would be your last stop! Thanks again for always making sure I have Received the best care possible!

Fantastic experience: Dr Nathe is 1 of the best dentist in town. Iv been going to him for more then 20 years. He is gental, kind, and TRUELY cares for his patients. His staff is top of the line, 100 % awsome!!!

Fantastic experience: Awesome place with awesome people. For a guy that’s scared of the dentist they make you feel as comfortable as possible.

Fantastic experience: Always smiling faces to greet you! Happy hygienists to clean your teeth. The communication with everyone in the whole office is amazing. I appreciate the care they give my family and I.

Fantastic experience: Anna did a wonderful job cleaning my teeth. She is very gentle yet my teeth felt so clean when she was finished. I really appreciate her care. Thank you Anna!

Fantastic experience: I've had terrible luck finding a dentist since I moved here from Oregon during the lockdown. I'm fussy about my teeth and I like to take good care of them. I've experienced my appointment being cancelled the day of for no discernible reason after waiting weeks to get one. Another office deceived me about the service I would be receiving AFTER I arrived for my appointment (that I had to take time off of work to attend) after waiting weeks to get it. Another office had a VERY LOUD technician who interrupted me when I tried to tell her why I was there and told me and everyone in the outer office what was wrong with my teeth before exam or x-ray and I'm not paying for a technician to diagnose me anyway (I took off my bib and left). Dr. Nathe's office is completely different. The front-office girls greet me by name as I walk in and seem genuinely pleased to see me. The waiting area is clean, airy and cool and segmented so the clients don't have to sit around and stare at each other. The waiting time is always short and the technicians who come out to get me have soft, pleasant voices. Everyone wears crisp, white buttoned-up dentist jackets and nice slacks and the girls have their hair tied back which I, as an old lady, appreciate very much. (Also, no one is smacking gum or wearing sweatpants or has visible tattoos or piercings). Dr. Nathe is very competent and thorough and didn't chit-chat me to death during his examination. I received a cleaning at that very same appointment which thrilled me to the moon as I hadn't had one since the pandemic started and I didn't have to wait for an appointment for one for weeks later. The insurance coordinator explained the insurance/billing process for the procedure Dr. Nathe wanted me to have (periodontal scaling) in a pleasant understated way, behind the front desk, in a chair sitting next to me. My next two appointments (the scaling procedure) followed in the exact same ways. My hygienist, Rebecca, has a quiet manner and was pleasant, soft-spoken and accommodating. The scaling was a breeze and I had no issues afterwards. She kept pausing without me having to ask so I could scratch my nose, which never itches until I am having my teeth worked on. And the whole office is very, very clean. No dust, (even on the window blinds) no clutter, no tiny paper scraps on the floor or dirt in the corners. I was very impressed and pleased with the professional way I was treated and I will definitely keep going back.

Fantastic experience: Our family have been patients with Yakima Smiles for 34 years. We couldn’t think of going anywhere else. Dr Nathe has always been very professional and keeps us informed of any dental work that needs and should be done. Becky, our hygienist is absolutely the best, very efficient and knowledgeable. All of the staff are very helpful and friendly. We would definetly recommend Yakima Smiles

Fantastic experience: I am extremely happy with my visit to Yakima smiles. The dentist and staff we're very friendly and just awesome all around. I plan on doing all of my future dental work there and I will be definitely recommending them to my family and friends.

Fantastic experience: I have always been afraid to go to the dentist due to some bad experiences. I needed some work done and didn’t have a dentist and I chose Yakima Smiles and I am so glad I did. Dr. Nathe is awesome and the visit was pain free and no anxiety. Everyone was so friendly! I would highly recommend!