Atlantic Family Dental
The "dentist near me" in Garner, NC! Save your smile and change your life at Atlantic Family Dental.
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8:30-16h
- wednesday: 8:30-16h
- thursday: 8:30-16h
- friday: 8:30-14h
- saturday: (closed)
Our comment from Best Dentists Club about Atlantic Family Dental:
Emergency care and quick access to treatment
Located in Garner, Atlantic Family Dental has earned recognition for its ability to handle dental emergencies with speed and efficiency. Patients frequently highlight the practice's capacity to schedule same-day or next-day appointments for urgent issues such as broken teeth or severe pain. This responsiveness is particularly valued by those who have experienced difficulty securing timely care elsewhere, making the office a reliable option when immediate attention is needed.
A welcoming environment for anxious patients
A defining feature of the patient experience at this clinic is the emphasis on comfort and anxiety management. Many visitors describe the staff and dentists as gentle, kind, and highly attentive to their emotional well-being. The team is noted for taking the time to explain procedures clearly, using techniques such as nitrous oxide to help nervous patients relax, and ensuring that visitors feel supported and at ease throughout their visit.
Transparent communication and patient education
Patients appreciate the clinical team's commitment to thorough communication. Dentists are praised for taking the time to explain the reasoning behind their recommendations, presenting various treatment options, and discussing costs upfront. This approach helps patients feel informed and confident in their care decisions, fostering a sense of trust and partnership in their dental health journey.
Family-friendly care and modern facilities
Atlantic Family Dental is described as a welcoming space for patients of all ages, offering a clean, modern, and well-equipped environment. The office is noted for its state-of-the-art technology and comfortable amenities. The staff is consistently commended for their professionalism, friendliness, and dedication to providing a pleasant experience for both adults and children.
Atlantic Family Dental: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,5 out of 5 from 346 reviews
Fantastic experience: I called looking for help with a broken tooth! I also needed to make payments. I have let this go for over two years because I was unable to find anyone willing to work with us! Now it was an emergency. They got me in the next day. I went in thinking I would have to have the tooth pulled. Doctor Garza(sp?) said it was up to me if I wanted it pulled but he felt sure he would be able to save the tooth if I wanted to try. I agreed and he went to work. It was long and involved, root canal and crown all done right there in one visit. I was very very nervous, but everyone there was so kind and gentle. Did everything possible to make me more comfortable. I have found a new dental office and I would recommend to anyone to give them a try. Thank you Carolina Roots Dental. See you soon!
This is such a wonderful message and it truly means so much to our whole team. We know how stressful it can be to feel like you have run out of options and we are so glad you found us when you needed help most. Making sure every patient can access the care they need is something we are deeply committed to at Carolina Roots Dental, which is why we proudly partner with Cherry, Sunbit and CareCredit to help make treatment fit any budget. We are so happy Dr. Garcez and the team were able to get you in quickly and that you felt comfortable and well cared for throughout your visit. Welcome to the Carolina Roots Dental family and we look forward to seeing you soon!
The Team at Carolina Roots Dental
Negative experience: I had been going to another dentist for most of my life, but moved and tried this place because it was closer. After years of never having a cavity, I was told here that I had to have 4 teeth removed because they had rotted. When I said that I needed some time to make a proper decision, the man was offended and rude the rest of the time. I went back to my old dentist, and to another dentist a bit closer, and both did xrays and said they found no such thing. I'm sure Carolina Roots may be good at the procedures they do, but I would not trust them for anything when it comes to check ups
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not reflect the standard of care we strive to provide. We take all patient concerns very seriously and we never want anyone to feel pressured or uncomfortable when it comes to making decisions about their dental health. Taking time to consider treatment options is always completely reasonable and we fully support that. We would welcome the opportunity to speak with you directly to better understand your experience. Please feel free to reach out to us at [email protected]. We appreciate your feedback as it helps us continue to grow and improve.
-The Team at Carolina Roots Dental
Fantastic experience: My experience at Carolina Root Dentistry was exceptional. From the scheduling staff, hygienists, to Dr. Landreth everyone was extremely helpful and pleasant. My questions and concerns were answered quickly and I was given options on how to care for my teeth. Dr. Landreth explained the “why” behind his recommendations and did not just tell me what I should do. Getting a crown is nerve wracking and I was quickly put at ease. I would highly recommend them!
Thank you so much for this wonderful review! We believe that every patient deserves to truly understand their care and not just be told what to do, so hearing that Dr. Landreth took the time to explain the "why" behind his recommendations means so much to us. Our entire team from the front desk to the hygienists to the doctor works hard to make sure every visit feels welcoming and stress free. We are so glad we could put you at ease and we truly appreciate you recommending Carolina Roots Dental to the Garner community. We look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: Communication was greay. Let me know all the options and which would be best for me
Thank you for sharing! We truly believe that informed patients make the best decisions about their care, so making sure you understood all of your options is always a priority for us. We are so glad that came through for you and we look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: Very friendly and knowledgeable
Thank you so much! Those two words mean a lot to us. We work hard every day to make sure every patient at Carolina Roots Dental feels welcomed and well taken care of. We look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: They are very attentive, supportive and caring. My procedure was explained to me as well as the cost an other options.
Thank you for the kind words! Transparency is really important to us, we never want a patient to feel surprised or uncertain about their care or their investment in their smile. Making sure every patient feels informed and supported from start to finish is something our whole team takes seriously. We appreciate you trusting Carolina Roots Dental and look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: Great Dentist and staff. I had emergency my dentist and others couldn’t do for at least a week. I was seen same day evaluation and root canal. I think I found my new dentist
Welcome to the family! We are so glad you found us when you needed us most. Dental emergencies simply cannot wait and being able to offer same-day emergency care here in Garner is something we are really proud of. It means so much to hear that our team came through for you when others could not. We look forward to being your dental home and taking great care of you for years to come!
The Team at Carolina Roots Dental
Fantastic experience: Great Team. Awesome Dentist.
Thank you so much, short and sweet and it means the world to us! We are so lucky to have such an amazing team and even luckier to have wonderful patients like you. We look forward to seeing you at your next visit!
The Team at Carolina Roots Dental
Fantastic experience: What could have been a difficult situation (root canal, new crown and an extraction, was carried out thoughtfully and professionally with no problems at all. I was told what to expect and give activities to manage. Perhaps because of that, there was no pain, only slight achiness for a day. Wonderful results!
Thank you so much for sharing this! We know that kind of visit can feel daunting going in, and making sure you felt informed and prepared every step of the way was so important to us. Our team works hard to ensure that every patient knows what to expect and feels confident in their care. We are so happy everything went smoothly and that you are feeling great. That is exactly the experience we strive to provide at Carolina Roots Dental and we truly appreciate your trust in us!
-The Team at Carolina Roots Dental
Fantastic experience: Everything is good no complaints for anything, excellent service
Thank you so much, that truly means a lot to us! Our goal at Carolina Roots Dental is to make every visit a great one and knowing we hit the mark for you makes our day. We appreciate you taking the time to share and we look forward to seeing you again soon!
-The Team at Carolina Roots Dental
Fantastic experience: This is the best experience I have ever had in my life at the dentist office. I had a filling and my wisdom tooth removed, Both were done in less than 30 minutes. No pain at all!!! This is my dentist from now on. I love it here!
That is so wonderful to hear, thank you so much! We know dental visits can feel intimidating so it means everything to us when patients leave feeling great about their experience. Our team takes a lot of pride in making procedures as quick and comfortable as possible and we are so glad that came through for you. We are thrilled to have you as part of the Carolina Roots Dental family and we look forward to taking care of your smile for years to come!
-The Team at Carolina Roots Dental
Fantastic experience: Friendly, caring staff. Keep you informed during extended procedures and make sure you are comfortable with extras like blankets, natural aromas and ear plugs.
Thank you for the sweet review! We truly believe that a comfortable patient is a happy patient and those little extras go a long way in making the dental experience feel less stressful. We want everyone who walks through our doors at Carolina Roots Dental to feel genuinely cared for from start to finish. We appreciate you and look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: It was a friday I was at work and I had been experiencing pain in a tooth the past couple days but not extreme. But that morning I went to work and it started hurting extremely bad down through my neck unbearable pain so I called around and found carolina roots dental and the were able to schedule me in that day. I arrived and within 15 min I was in the chair the DR was awesome the staff was very comforting and I was able to have the work done and out of there within the hour. I didnt feel a thing. I recommend carolina roots to anyone they are very professional and nice people and I will be getting my dental work done there from now on.
Oh wow, thank you so much for sharing this! We know how scary and overwhelming it can be when a dental emergency hits out of nowhere, especially on a busy Friday. Getting you in quickly, comfortable, and out of pain is exactly what we are here for. We are so happy you found us and that our team was able to take such good care of you. Welcome to the Carolina Roots Dental family and we look forward to being your dental home here in Garner for years to come!
-The Team at Carolina Roots Dental
Fantastic experience: My dental experience has been so comforting due to all the people who work there especially the dentist!
Thank you so much for your kind words! We’re honored to hear that you felt comfortable during your visit and that our team made a positive impression. Providing patient-centered care in a welcoming, supportive environment is always our top priority.
We truly appreciate you taking the time to share your experience and look forward to continuing to care for you!
Fantastic experience: Dr Wolfe is the BEST DENTIST. Bed side manner, communication and knowledge delivery is the best in the business. He takes his time and is very child friendly. I wish the mngmnt in the location was the same but THIS REVIEW is only for Dr Wolfe and he gets 5 stars!
Fantastic experience: I don’t usually write reviews, but I had to share this with the community. Carolina Roots Dental has been such a great find. The whole team is really welcoming, and you can tell they actually care about their patients. Dr. Landreth is pretty awesome, he explains everything clearly, takes his time, and makes sure you’re comfortable the whole way through. It just feels like you’re in really good hands. Definitely recommend if you’re looking for a dentist you can trust.
Thank you so much for taking the time to share this! It truly means the world to us. We're so glad Carolina Roots Dental has been a great fit for you. Dr. Landreth really does pour his heart into making sure every patient feels informed and comfortable, so we'll make sure he sees this. We're lucky to have such a wonderful community around us, and we're grateful to have you. We look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Negative experience: In order to get ANY information on their website, you have to input your contact information. The moment I did, I was contacted by a member of their staff via text. Each message this person sent asked me to schedule an appointment, despite my trying to ask questions about their practice. When I asked this person to stop trying to hard sell me on coming in, they stopped answering entirely. If they can't answer basic questions over a text message, that doesn't fill me with a lot of confidence that my questions would be answered in person either.
Positive experience: So. I needed a cleaning. Thats all i could afford. I'm older w/no insurance. The receptionist informed me that they only did cleaning w doctors exam, which adds another $90.00 to the cleaning. After looking around at other dentists for their prices, i went ahead and made an appt. . Upon arrival, i was informed that i needed x-rays. I told the tech that if the x-rays added cost, i could not do it. Iwas there only for the cleaning and the mandatory exam. After going around about this loan payment service they had , which i declined. They then told me that i couldnt get my teeth cleaned w/out x-rays. So. Beware! These folks are money grubbers. I've been going there for several years now and the whole visit is a sales pitch. I understand that this is a business but they are way overboard with it. Otherwise, generally, they have done good work for me. Another post mentions the amount if time they take to do the work. Thats true, too, sometimes. You may sit there for a while.
Thank you for your feedback. We truly appreciate you sharing your experience and are glad to hear you’ve been happy with the quality of care you’ve received in our office.
For patient privacy reasons, we’re unable to comment on individual situations. However, we’d like to clarify that our clinical protocols follow recommendations from the American Dental Association. These guidelines support performing cleanings in conjunction with an exam and, when appropriate, diagnostic radiographs to ensure a complete and accurate assessment of oral health. X-rays allow us to evaluate areas that cannot be seen clinically, such as decay between teeth and bone levels, helping us provide safe and thorough care.
We also understand that cost can be a concern, especially for patients without dental insurance. To help make care more accessible, we offer an in-house membership plan that includes cleanings, exams, and X-rays for a low yearly fee. The plan also provides discounts on additional treatment, such as fillings and extractions, when needed.
We never want anyone to feel uncomfortable or pressured, and we are always happy to discuss options and answer questions. Please feel free to contact our office directly so we can better assist you.
Fantastic experience: It is a great experience being a patient here; the entire staff is very friendly. If I could give more than 5 stars, I would. I highly recommend them, thanks Carolina Roots Dental.
Wow, that really made our day! Thank you so much for the kind words. We truly love what we do, and knowing that it shows means everything to us. Our team works hard to make every visit a great one, and we are so grateful to have you as a patient. Thanks for recommending us to the community. We look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: Dr. Landreth and his staff are the best! Very easy communication, very kind people and I will continue to come here and bring all my family here!
Thank you so much for the wonderful words! We are so lucky to have patients like you and we will make sure Dr. Landreth and the team see this. It means a lot to know that you feel comfortable and well taken care of at Carolina Roots Dental. We love being a dental home for the whole family and are always welcoming new patients in the Garner, NC area. We look forward to seeing you and your family at your next visits!
-The Team at Carolina Roots Dental
Fantastic experience: New patient here and had a really good experience. Everything felt very up-to-date with the technology they use, and the office in Garner is really clean. Definitely coming back!
Welcome to the Carolina Roots Dental family! We are so glad your first visit was a great one. We are always investing in the latest technology to make sure our patients receive the best care possible in a clean and comfortable environment. It means a lot to hear that it made a difference for you. We look forward to being your dental home here in Garner, NC for years to come. If you ever have friends or family in the area looking for a new dentist, we are always welcoming new patients. See you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: Carolina Roots Dental in Garner is hands down one of the best dental offices I’ve been to. The office is extremely clean, the technology is up to date, and the entire team is professional and attentive. They take the time to explain treatment options and make sure you’re comfortable. If you’re searching for a high-quality dentist in Garner who provides excellent care in a clean office, this is the place.
Thank you so much for this incredibly kind review! We are truly grateful for feedback like this. Our team works hard every day to create a clean, comfortable and welcoming environment where every patient feels informed and well cared for. We believe that great dental care starts with taking the time to really listen and explain, so it means the world to hear that it shows. If you ever know anyone looking for a dentist in Garner or the surrounding Raleigh area, we would love to welcome them to Carolina Roots Dental. You can also learn more about our comprehensive dental care at www.carolina-roots.com. See you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: I had a dental emergency and was able to get a same-day appointment at Carolina Roots Dental in Garner. The team was incredibly responsive and got me out of pain quickly with same-day treatment. The office is very clean and modern, and everyone was friendly and professional. If you’re looking for an emergency dentist in Garner who truly cares about their patients, I highly recommend them!
We are so glad we were able to get you in quickly and help you get out of pain! Dental emergencies can be really stressful, and it means a lot to know that our team made you feel taken care of during such an uncomfortable situation. Being able to offer same-day emergency dental care is something we are really proud of because we know how much it matters when you are hurting. Thank you for trusting Carolina Roots Dental and for taking the time to share your experience with the Garner community. We look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: It’s not always easy to find a dentist in Garner who can see you quickly, but Carolina Roots Dental got me scheduled the same week. The entire process was smooth, the office was clean and modern, and the team was welcoming and on time. They made the experience easy and stress-free. If you’re looking for a Garner dentist with quick appointments and a clean office, this is a great choice!
We completely understand how frustrating it can be to find a dentist who can get you in quickly, and we are so happy we were able to make that easy for you! Keeping our schedule accessible for both new and existing patients is really important to us. We want every visit to feel smooth and stress-free from the moment you walk in the door. Thank you for sharing your experience and for recommending us to others in the Garner area. We look forward to seeing you again soon!
-The Team at Carolina Roots Dental
Fantastic experience: I recently visited Carolina Roots Dental in Garner as a new patient and had an excellent experience. The office is very clean and modern, and the team made me feel comfortable from the moment I walked in. They were thorough, explained everything clearly, and stayed on time. If you’re looking for a trustworthy dentist in Garner with a clean office and friendly staff, this is the place to go!
Welcome to Carolina Roots Dental! We are so glad your first visit exceeded your expectations. Starting with a new dentist can feel a little daunting, so it means a lot to hear that you felt comfortable and well taken care of from the moment you walked in. Our team really does take pride in making sure every patient understands their care and never feels rushed. We are so happy to have you as part of our patient family here in Garner and look forward to being your dental home for years to come!
-The Team at Carolina Roots Dental
Fantastic experience: Dr.Landreth and his team are excellent! They are so kind and gentle and great at communicating any and all information for any dental plans. I’m a nervous patient at the dentist and they always put me at ease.
Thank you so much for sharing this! You are definitely not alone in feeling nervous at the dentist, and helping patients like you feel at ease is something our whole team truly cares about. We want every visit to feel as comfortable and stress-free as possible, and it means the world to hear that Dr. Landreth and the team have been able to make that happen for you. We are so grateful to have you as a patient and look forward to continuing to take great care of you!
-The Team at Carolina Roots Dental
Fantastic experience: First visit to Carolina Roots Dental was excellent. Brandon was incredibly kind, attentive, and eased my nerves right away. The whole team was welcoming, and the experience was smooth and painless. Highly recommend for anyone looking for compassionate, high-quality dental care.
Welcome to Carolina Roots Dental! We are so happy your first visit was such a great one. Walking into a new dental office for the first time can feel nerve-wracking, and helping new patients feel at ease right away is something Dr. Landreth and our whole team really take to heart. We are so glad the experience felt smooth and comfortable from start to finish. Thank you for recommending us and we look forward to taking great care of you for years to come!
-The Team at Carolina Roots Dental
Fantastic experience: Dr. Landreth is an amazing dentist! So trustworthy, and I really appreciate the time he takes to explain options. Great place!
Thank you for the kind words! We will definitely pass this along to Dr. Landreth. He genuinely believes that every patient deserves to fully understand their options and feel confident in their care, so it is so rewarding to hear that comes through. We are grateful to have such wonderful patients and look forward to seeing you at your next visit!
-The Team at Carolina Roots Dental
Fantastic experience: Super friendly dentist. Quick service. Fresh and clean feeling after I left.
That clean fresh feeling after a great dental visit is the best! Thank you for sharing and we are so glad you had a great experience with us at Carolina Roots Dental. Our team takes a lot of pride in making every visit efficient and comfortable without ever feeling rushed. We look forward to seeing you again soon!
-The Team at Carolina Roots Dental
Fantastic experience: Dr. Landreth was fantastic. He was incredibly kind, attentive, and really took the time to ease my nerves throughout the entire visit. I tend to feel anxious at the dentist, but he made the experience completely painless and comfortable. I truly felt cared for every step of the way. Highly recommend!
This truly made our day! Dental anxiety is so common and helping patients feel calm and comfortable is something Dr. Landreth is so passionate about. Knowing that he was able to turn what is usually a stressful experience into a comfortable and painless one means everything to us. We are so glad you felt cared for every step of the way and we look forward to continuing to take great care of you. Thank you for trusting Carolina Roots Dental!
-The Team at Carolina Roots Dental
Negative experience: I don't know why I gave 2 stars but, the latest promotion they had said it was free X-ray and consultation. The flyer didn't specify that the X-ray was for partial only. They don't tell you that until you get there. So we drove 2.5 hr to this place with 2 crashes on interstate 85 + construction just to find out. By the way the phone # they give you isnt their office number so then in comes another costumer that wanted the same and was confused when told its only for partial x-rays. So we decided to go some place else no sooner we turn around the desk worker slams the slide glass like she had a little attitude about it. So yeah if you want to screw your customers over do what they do
Negative experience: They need new staffing. Scheduling an appoIntment here is too much of a cat and mouse game.
Negative experience: Do not go to Dr. Eisberg at Atlantic Dental Care if you value your health and well-being. Today, I had one of the worst experiences of my life. I was in severe jaw pain caused by Dr. Eisberg’s failed attempt to extract my tooth. In the end, he said he couldn’t complete the procedure, and I had to drive to another clinic to get the tooth properly removed. When I asked for something to relieve the pain, Atlantic family care staff told me they didn’t have any medication available to help patients. The lack of care and compassion was shocking.
Fantastic experience: After dealing with a cracked tooth for over 3 weeks, unable to get a quick appointment with other dentist in area, I was able to get an appointment with Doctor Eisburg, and his careful extraction and stitches were pai less and quick. I was so thankful, my previous 61 years of dentist visits left me so traumatized I have had to pull my own tooth in my 30's. But Doctor Eisburg was so gentle, quick, and precise I will be back for every dental needs. Thank you Doc Eisburg.
Fantastic experience: I was a little worried about starting a new practice, but I was pleasantly surprised. The office waiting area is pretty plain, but the office staff were lovely and very friendly. The technicians and the hygienist were really great. They treated me with respect and took great care of me. My doctor was Dr. Robert Eisberg, who was both professional and friendly and gave me some great advice (unrelated to my teeth). He carefully explained what needed to be done immediately (I had broken a tooth), then pointed out a filling and said that an old bridge had some issues. They fitted me with a temporary crown, which, to be honest, was the most comfortable I've ever encountered - I couldn't tell it wasn't a real tooth. They called a few days later to schedule the crown. The whole process was painless and took very little time. Again, it feels like it's always been there - I am so happy with this practice and the staff. I will be scheduling my bridge work as soon as possible because I am now assured that I will get a totally professional job. I would highly recommend Atlantic Family Dentistry!
Les,
Thank you for your kind review. Our entire staff enjoys their job, and this is the result. Teamwork, compassion, and professionalism
Fantastic experience: Moana is very polite and professional. Got outstanding service to make my teeth shining again. Highly suggest!
Thank you so much for your review. ❤️
She is an awesome hygienist.
Fantastic experience: I had a very good first experience at this dentist office. I was called in probably 15 minutes after my scheduled appointment time, but that seems pretty typical everywhere. My hygienist was great! Hopefully I get her again next time. I do agree that the main dentist was only there for like 1 minute similar to what other reviewers said, but I was only there for a cleaning and xrays so that was fine with me. I will be back here again in 6 months.
Thank you for the review! One thing to keep in mind when you have a "quick" checkup exam: Most offices are 100% digital now. Your chart notes, updated x-rays, changes to medical history and comments made to the receptionist are all available to the doctor in their private office. We also review "watches" or teeth that look suspicious and might develop into a cavity before we come in to see you. Essentially, we are re-familiarizing ourselves with your chart and analazing any new data the hygenist found. A lot of oral (and medical) healthcare care is done behind the scenes!
Fantastic experience: They were absolutely great. I have severe anxiety when it comes to dental procedures and today they used nitrous oxide and a loval anesthetic prior to pulling 2 teeth. They got me relaxed easily and I didn’t feel a thing. Today earned them a new patient
Thank you for the kind review. We consider it a privilege to provide care for our patients.
Fantastic experience: The best dentist office I have ever been to. The service is above exceptional. The entire staff is AWESOME!! Very detail, professional, and caring!! I highly recommend!! Deserve more than 5 stars!!
Wow! Thank you so much for your great review. We try our best to serve our patients and we are happy to have served you.
Fantastic experience: Quick, informative, clean and comical. I had a very enjoyable visit..!
Thank you for a great review!
Sounds like you had fun :)
Fantastic experience: The people that I met are very nice, and professional. My dentist Dr. Eisberg was very thorough and explained to me the things that I needed to have done to fix the problems that I have with my teeth. Dr Eisberg pulled one of my teeth and I felt nothing he was very gentle he even gave me a little breather when taking out my tooth. Very good job!! .
Thank you Sadie!
Fantastic experience: They were so kind and comforting. I was so nervous when I first went in. But at every step they asked me how I was doing. If what they did was ok. Also they broke everything down for me! Making sure I knew what was covered by my insurance and what my bill would be. I really appreciate the way they do business. And my teeth are so much better now. So not only are they kind the also are excellent at what they do.
Thank you! We want you to love coming to our offices.
Positive experience: My experience with the hygienist was very pleasant, but when the dentist came in he was very cold and. I do not want him to examine my mouth again. His bedside manner was not acceptable to me. He instructed me to not to move my head in a rude tone while he was examining my mouth. There is a proper way to say anything. When I am paying for a service I expect to be treated nicely.
Fantastic experience: They are amazing and so gentle I barely felt my filling and they make you feel so at home this is a awesome place all around!!!!
Negative experience: Hello All, I have been going to family dental for over 10 years. I moved and for over 5 years I drove 45mins for Dental Service. I must agree I enjoyed going to Atlantic Family Dental. On the week of Nov 18, I call to see if they had Saturday's Appointment and I was told no so I booked it for Friday. The nice receptionist called me and said I have Saturday Opening. Great, I booked my husband 1st as he has a lot of work for 11am on Saturdays and I was at12 noon. We got there on time checked in asked if i can be seen earlier the receptionist said no we are booked. It was close to thanksgiving so I went shopping. About 30 mins later, my husband called me and said they would not see him and they wanted to see me 1st. My husband said my wife is not available. The hygienist told my husband since your wife is not here , i will take another patients knowing his appointment was 1st. I returned and asked to speak to Dr. Roberts to try to understand the hygienist behavior and how can allow this. He did not speak with us and rude hygienist can out to stand her ground. The receptionist was profusely apologizing but the bully hygienist was defiant. My husband and I would never allow the bully hygienist to use sharp objects in our mouths. I left and said I would never return unless Dr. Robert calls me. Today, I received the message from Dr. Robert. My Husband and I were told never to come back. This was sent via Certified Mail. Dr. Robert it seems with growth you are fine sacrificing the quality of service for expansion. I have left already. BEWARE of the angry Hygienist. Natasha JF
Fantastic experience: Raji the dental hygienist was very patient and professional. The office is very clean. The dentist explained everything to me . I am very happy I chose this dentist
Fantastic experience: I originally chose Atlantic Family Dental because I could make Saturday appointments. Additionally, the service is friendly and great .
Fantastic experience: I had an extreme fear of the dentist. Everyone gave me assuring comfort and the laughing gas topped it off. My best choice dentist office!
Tara,
I'm glad we could help. It's great to hear that you had a good visit.
Fantastic experience: Naji is a great dental hygienist/assistant. This is a great place.
Fantastic experience: The experience with the provider was very good, he explained the things that was needed and gave specific instructions on how to handle any problems that could come up from the procedure. Thank you Dr. Robert Eisberg and the Atlantic Family Dental!
David,
I'm glad you had a good visit to our practice. We appreciate the opportunity to help others with their dental needs.
Fantastic experience: Love them quality dental work, I've been with them for 8 yrs....I go every 6 months not missing a single tooth my gums are healthy teeth are too
Fantastic experience: The staff was very professional. The doctor was very concise and clear, and explaining everything to me, and it was just a good experience all over.
Fantastic experience: Great experience
Negative experience: Very Rude! Kept hanging up on me! Front desk staff and dentists have bad customer service I do not recommend!
Fantastic experience: Very thorough examination and dental hygiene care. Friendly and thoughtful staff
Fantastic experience: Love it!
Fantastic experience: Great dental work and friendly staff!
Fantastic experience: The best place. I can’t complain about nothing. People in the office and the treatment is so good
We all like showing up to our job every day. Providing quality care with compassion is what drives us.
Negative experience: I would give the Garner location ZERO stars if I could. They are dishonest, incompetent, and can't keep their records straight. I went in for a simple exam and cleaning, which I thought I could get done in one day like most places. They told me that I had to split up my appointment into 3 separate appointments. Each time I went back, there was an issue. The front desk changes your appointment times on you without telling you, and they even send the appointment reminder card home with you. When I came in ON TIME for my appointment, they made me feel like an inconvenience, and had to "check" with the dentist if she could still take me, even though it was the time on my card scheduled. I ended up being right and the desk clerk made an error, but I was made to feel like I was in the wrong. I thought after the second time things would get better, but they made me come back a third time to "finish" my appointment. They told me there wouldn't be any additional charges, but sure enough, I got a bill! When I called to debate it, whoever made notes on my chart lied and said I had a "second cleaning", which I did not! I have been more than patient with their incompentence, but after FOUR visits, and each time they lie or get something wrong, I can't handle the stress they are adding to my life any longer. TERRIBLE bookkeeping, management, and customer service. I will be finding another dentist for next year.
Fantastic experience: Everyone is incredibly kind and compassionate!
Negative experience: Do NOT recommend! Very unorganized and unprofessional. I called last week to make an appointment the lady i spoke to scheduled me for May 2 i never got the confirmation text they usually send out before your appointment so i decided to call that morning to confirm. Just to be told I'm not on the schedule or have any appointment scheduled at all. I let her know i had called last week and had requested the day off work for this appointment. She offered me an appointment at 1pm, i took it. An hour later they are calling me back saying they apologized but they can no longer see me at 1 the person who made my appointment didn't realize they only had 1 hygienist for that day and already had someone else scheduled for 1pm i will need to reschedule. I WILL NOT BE GOING BACK and if you decide to schedule an appointment with them make sure you double check to make sure they actually DID schedule you.
Negative experience: I didn’t feel like this place knew what it was doing. I was constantly given misinformation or information that I needed to know just wasn’t told to me at all. It also didn’t seem like the staff communicated with each other. When an appointment had to be rescheduled because of their mistake, they acted like it was my fault. I never had a good experience with them.
Fantastic experience: Very good service.
Negative experience: I have been going to this dentist for about nine years. I took my kids. My parents started going. We have given them a lot of business. My reason for leaving them will also be my reason for filing a formal complaint with them, and trying to recoup my costs through small claims. Back in August 2022, I went in for an extraction. They had a dentist working there named Dr. Pang. She told me that I did not have to get it extracted. She could save the tooth with just a build up of filling material, and the charge was only about $150 more. I told her as long as the filling will last for a long time, I’ll be ok with it. Otherwise, it’s not worth the money. She said she was confident that it would be fine. In November 2022, I made an appointment to get a crown on a different tooth. I was notified by the technician that he saw a tooth that was in really bad shape on the X-ray. It just happened to be the one Dr. Pang worked on. I told him that, and he said she’d been let go for poor performance on her work, and this looked like another one. She covered 3 out of the 4 sides of the tooth with material, but that’s all. He recommended that I try to get the office to take care of it in some way. I talked to them about it that day, and they said they’d have to get the manager to take care of that. It’s March 2023, and I’ve been contacting them with no calls back or follow ups. But last night, the tooth broke, and it hurts. I was able to get a same day appointment with them. When I went in, I stated my expectation that I would not have to pay for this tooth twice, since it was not good work, and obviously so, since they had to fire the doctor that did it for other malpractices. Dr. Eisberg refused to even come in the room. He refused to do treatment or even see me. He sent in his manager to tell me that he would give me pain meds and refer me elsewhere, but he was not going to fix the problem or refund me the money for the bad work from his practice. He had his manager tell me it was best to get a lawyer. So I have. I’m also filing a formal complaint with NC Dental Board. Dr. Eisberg has consistently found additional work to do in my mouth mid exam that was not part of the treatment plan. I should have stopped going a long time ago. I do not recommend this place. His staff is negligent, and under qualified. And he does not stand behind their work.
Fantastic experience: Very nice and explains all of your options.
Negative experience: I went here to get a cleaning and x-rays and was told I had 4 cavities which is a lot of work, relying more on photos than the x-rays, and was told my filling needed to be fixed. I decided to go to a different dentist to get a second opinion and they saw absolutely zero issues on the same x-rays.
Fantastic experience: I had a pleasant visit. The doctor was thorough explaining my treatment plan. The hygienist was gentle.
Fernando,
Thank you for the kind review. Our office focuses on the patient understanding any dental issues. We also have some of the most gentle dental hygienists!
Fantastic experience: Everytime I have an appointment the staff is very friendly and professional which make my day and visits more relaxing. I really appreciate the explanation of what will be done and all suggestions given. I am very happy that I found a dentist office that treat patients the right way. Thank you for everything.
Annette,
I'm so glad to hear that you have been having a great experience at our office. Professionalism and understanding our patients needs are some of our core values.
Fantastic experience: Been going here for years now since moving to NC for myself and my children! Great Work! Thank You
Fantastic experience: Always Always Always Pleasant honest and fantastic work being done by all members of the staff.
Wow Mike! Thank you. From the owner we are so happy we are your dental home!
Fantastic experience: This was my first appointment with Atlantic Family Dental and I was extremely pleased from the moment of check in until check out. The professionalism and expertise of the staff was beyond anything I expected.
Fantastic experience: It takes a long time for me to get numb and Dr. Eisberg and his team were very patient. His main focus was my comfort for the procedure. The fillings went well and were done quickly. All the staff were friendly and kind. Tell all your friends to see Dr. Eisberg and the Atlantic Family Dental team! Awesome experience!
What kind words! I enjoy to care for our patients taking into account each person's individual needs and concerns. I'm glad to hear your visit went well!
Fantastic experience: Wonderful experience today great staff Dr .Eisberg is the best I was really nervous so he and Dr Naji were just absolutely wonderful in keeping me calm and relaxed thank you so much
Thank you for your great review!
Fantastic experience: Great !
Thank you for your leaving your review!
Fantastic experience: Caring professionals with deep knowledge, and educated advice. Thank you!
Thank you for the kind words!
Our doctors and staff are constantly learning new procedures and techniques to better serve our patients.
Fantastic experience: Great place very welcoming they are very friendly they really know what they are doing in there and I trust their judgment 100% of getting the job done and getting it done correctly and leaving a smile on the customers face
Fantastic experience: I just had my first visit at this practice and I had a wonderful experience! Dr. Eisberg was able to immediately recognize my jaw issues and gave me a referral that seems like it will lead to me getting some help! I’ve tried to get help at multiple other dentists and never got anywhere so I really appreciate Dr. Eisberg’s knowledge, explanation of the issue, and willingness to help! The office was clean, the x-ray machine looked new/high-tech, and the staff I interacted with were all very nice! I’m happy to be a new patient here
Thank you for the kind review.
I'm glad to hear we were able to help with your issue! And, yes, the x-ray unit is very new, and very high tech. The unit helps us get a clear picture to diagnose things that our previous unit could have missed. I am a believer of investing in technologies that improves the quality of care.
Fantastic experience: The staff is always her friendly. They’re also very willing to help explain details of treatment plans, etc.
Fantastic experience: I recommend their staff with the great service they render. A friendly atmosphere.
Fantastic experience: Highly recommend ! Got me in same day!
Negative experience: The experience I had on today was Terrible Never experienced nothing like this a day in my life. I’m not going to go into full detail but One thing for sure is I will not be returning here and I will not be referring anyone to this location.
Negative experience: DO NOT USE ATLANTIC FAMILY DENTIST IF I COULD LEAVE NEGATIVE STARS I WOULD! They do not care about their patients! Here is the tea…. So my child had a hole in a tooth. I was worried. I called her dentist for an emergency dental appointment/assessment. They did not have anything open for at least another week. I told them that I would need to call around town to find a dentist that could see her now because it was painful. They said ok. I called and found a place 30 minutes away. I signed a release form so that the emergency dentist could see her x-rays. Ended up that she has a cavity that needs filled. I call her regular dentist and they tell me that because I signed a release of information form that they cannot accept her as a patient anymore because she has Medicaid! They did not tell me this. Now I tried to get in tough with the office manager. They said she would call me back. She didn’t. I called again and they said she was busy. I was told to just send an email, but that she would still not be accepted back as a patient. Seriously, if that had been a condition, they should have let me know! Now I am scrambling to find a dentist that doesn’t have an 8 month waiting list.
Fantastic experience: First time at this place of business and I was quite impressed. The staff here are amazing. You get the feeling they actually care and want what's best for you. What attracted me to this dentist was their acceptance of my insurance and a short drive from home. Just went for a cleaning today, but I plan on returning soon for future needs.
Thank you Melissa! We are glad you chose us as your dental home :)
Fantastic experience: Super friendly staff. Very clean and neat facility. All of the hygienist are really detailed so you do not leave feeling uncertain about anything. Love it!
Tonya,
Thank you for the kind words. Our staff enjoys taking care of our patients. Patient education and understanding your needs really help build great doctor - patient relationships!
Negative experience: Inconsiderate place they stopped letting me make appointments due to my dad being in the hospital and I couldn’t make the appointment but I found a better dentist more understanding , last time I went here they bruised my gums by pulling on my braces wires which caused my gums to bleed and snapped a wire had to go back to the orthodontist to get it fixed . Will never refer this place to anyone
Fantastic experience: Great staff great dentist makes me and my daughter feel comfortable at all times. I hate going to the dentist at baseline but these people make it a great experience. Great caring dentist and staff
Thank you for the kind words. We strive to make our patients feel relaxed and comfortable.
Fantastic experience: Everything is always great
Fantastic experience: Between not having insurance for years and past HORRIBLE dental experiences in the past I have severe anxiety when it comes to dentists. I wanted to find a sedation dentist but my insurance wouldnt cover it except for certian proceedures. The hygienist at the Garner clinic took her time to explain everything while a treatment plan was created, and during the proceedure today paused any time I needed a moment as well as telling me what and why she was doing things to ease my anxiety.
Kimberly,
I'm so glad your appointment went well! A lot of the people we see are nervous or anxious patients. Having compassionate doctors and staff we have had many patients feel at ease in our office. I'm happy to hear that we are an office where you feel at ease!
Fantastic experience: Awesome experience. Staff and Robert W. Elsberg II DDS PA II very informative and caring. Thank You
Fantastic experience: Maria was great!!! I went in for routine X-rays and cleaning. Maria was great at explaining and performing requested work. No complaints.
Fantastic experience: Love these guys. I'm 67 years old and not afraid of dentist for first time!
Thank you for the kind words!
Our doctors and staff love to take care our patients, especially if they are nervous. I'm happy to hear that good news!
Fantastic experience: It is always a pleasure when I come in. This office has the best people and great technology. Each visit brings me closer to my goal of great health. Thanks team.
Fantastic experience: The staff was extremely helpful and pleasant. Marie (I think I spelled it right) was extremely informative and explained everything to me in detail that was going on with my mouth, showed me my xrays and pics she took and everything. Very satisfied. Thanks you all!
Fantastic experience: I was treated very good and would refer everyone to you. Cannot wait to see you again. Thank you so much Jean
Fantastic experience: What a great experience the whole team helped me go though. I had to get a root canal done and a crowning. I was super nervous because I had never thought I’d need it. Oh well it’s life but I’m glad they made my visit great. Thank you too all from the front desk to the Dentists, you guys made a difference in my visit.
Fantastic experience: Amazing customer service. And they take special care of each person, explaining everything on detail. I love Atlantic Family Dental; I never had a good dental service like there!!
Fantastic experience: I took my mother for dental exam and was very pleased with the environment, receptionist, dental assistant and dentist. The experience was very pleasant and I would recommend them to friends and family.
Fantastic experience: It’s a nice personal here so professional and the place so clean I recommend 10/10
Fantastic experience: Had a great experience with Wilitza. She provided great service and education. Was very understanding.
Fantastic experience: Both the dentist & staff were professional & well organized. Reasonably priced & very efficient.
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