Aspen Dental - Medina, OH

Negative experience: Poor adutude and communication over priced

Fantastic experience: Megan and Dr. Florian are incredibly helpful and kind. They go above and beyond to make sure you are comfortable and educated with their processes. Highly recommend.

Fantastic experience: Megan is absolutely amazing very kind and a great person… definitely keep as my person

Fantastic experience: Following up on my initial review. This place amazes me every time I have been here. The way they care about patients is amazing. I really wish I received such good care like this at my medical doctors office. Keep it up! Staff is very compassionate. I have really bad dental anxiety from past experiences and I have never felt so comfortable at a dental office. They treated me like family. Prices seem high (but what isn’t these days) but I also haven’t been to a dentist in years. I won’t even think about getting a second opinion because I’ve learned from the past you get what you pay for. Dr F and his staff are top notch. Can’t wait for my new smile!

Fantastic experience: Everyone here is great. Megan is especially great as a dental hygienist. She's always very friendly and kind. I've had a lot of work done here and I'm very pleased with it.

Fantastic experience: Every time I go to Aspen dental in Medina Ohio I know that I am going to get the best treatment possible. They really care! They have always explained to me my needs and their approach. Definitely five star.

Fantastic experience: It was amazing, everyone was so patient, and understanding. They also helped us find an amazing affordable option for us.

Fantastic experience: The people there are so friendly they make you feel so comfortable. The best dentist also I’ve ever had. Thank you team. ❤️

Fantastic experience: Dr. Florian did an awesome job she is amazing and understanding to work with getting my cleanings and continuing to improve my gum health

Fantastic experience: Repeat visit I gotu dentures there 2 years ago and they always treat you well

Negative experience: Really disappointed. Very unfriendly. I made an appointment and needed to be seen for a tooth issue. I made an appointment online because I saw this place was affordable. I made an appointment and put in my insurance info in. They don’t take my insurance which is fine we were going to pay out of pocket. When I called them the girl who answered the phone was extremely rude. I asked her the price of what it would be out of pocket and her answer was not only rude and snarky but it made me feel dumb. I found one thing on the website and she told me something completely different. It would have been three times as much as what it said on the website. I do not recommend!

Fantastic experience: Megan was awesome! Dr. Florian was understand and kind

Fantastic experience: So very sweet. Answered all my questions.

Fantastic experience: Had a great experience! Dr Florian and team is so friendly and helpful! So kind and professional. Dan was great as well.

Fantastic experience: Friendly staff, great service. Would highly recommend Aspen Dental.

Fantastic experience: At first I thought it was expensive but now my teeth feel so much better and it was all worth it Thanks !!

Fantastic experience: The entire staff was super friendly and more than accommodating for my schedule!

Fantastic experience: The ladies here are so nice and and take their time to help

Fantastic experience: Great experience ! Everyone is so friendly!

Fantastic experience: These folks are very helpful and nice. Had a great experience today!

Fantastic experience: Megan was excellent. The office staff is always pleasant and helpful.

Fantastic experience: Dr. Florian was so nice and explained everything very well! Thank you!

Negative experience: Went in to office due to extreme pain from a tooth. Took me back and hygienist looked me over and then Dr came in and checked all my teeth and wasnt sure which tooth was the issue. Then sat me in a room till I could speak with the care planning person Dan. I was told I need periodontal cleaning and root planing for $4000 dollars but he was giving me the friends and family discount. So I was in pain and scheduled it for the next day at 2pm. Next day came and my pain was unbearable and I knew I wasnt going to make it through that process so I contacted Medina Emergency Dental and they had me come right in and gave me root canal on a cracked moler that Aspen seen but said I needed the deep cleaning and planing first. Such a scam service and from the reviews iam not the only one that gets this upsell. But no more pain and tears

Fantastic experience: Excellent experience, the entire staff was very friendly, helpful, and knowledgeable. They worked very well with my 17-year-old who has high anxiety and sensory issues. I would highly recommend them to anyone looking for a good dentist.

Fantastic experience: Very welcoming. At this point, they feel like family

Fantastic experience: Great company to go with. They make me feel very comfortable, and have wonderful staff.

Fantastic experience: Best experience I’ve had. It’s been years since I have been to a dentist and they make it so easy and welcoming. They have financially help as well!

Fantastic experience: My visit was great. Megan was very gentle and made me feel comfortable for my cleaning. Told her I was very impressed with how she treats her clients.

Fantastic experience: Love this place. Every time I come here I’m treated like family. Jacob is the goat ! -Jordan R

Fantastic experience: Great experience! The whole team in medina is so friendly! Thank you

Negative experience: Customer service was great. However, I made an emergency appointment as I have a crowned tooth (my front tooth) that came loose and started falling out. Instead of them using a temporary solution to fix it they wanted $18,000 to extract all the teeth. I didn’t ask for extractions I wanted a crown fixed as I work with the general public. When I asked if they had a temporary solution so I don’t look silly, they completely disregarded my question. Seems like they are only willing to work on a patient if it makes them the most money.

Fantastic experience: Very informative and understanding. Made me feel comfortable and explained things in a way I could understand

Negative experience: Told in my network for insurance.. Spent 40 min on phone in pain getting put on hold sev times Then finally got a person in the office v a person just answering and booking appt.. Tried to get emergancy appt to have infected tooth pulled to be told..oh the surgen doesnt take insurance!!? What?? Why.. So you can clean my teeth but not help when im in pain and need one extracted. Thanks for 40 min of my life gone and the run around and not helping

Fantastic experience: Same day appointment. Great experience.

Fantastic experience: Had a great experience! Megan was amazing would definitely recommend!

Fantastic experience: My visit was awesome. Dan who explained my treatment plan could not have been nicer. Super informative about what to expect. Helped me through the decision process with so much positive energy that I lost my uneasiness being there for treatment. Stephanie took my X-rays. She was gentle with me as I was in a great deal of pain. She was also very kind. Dr Florian actually did the procedure. Going to the dentist has never been this much fun!

Negative experience: Spoke with the general Aspen dental operator and sent me to the Medina location because they're open until five… Confirmed online they're open till five… Showed up at 2:20 and the doors are locked and they told me they close at noon What a waste of time

Fantastic experience: Aspen dental staff were great, took their time explaining everything and working together to figure the best course of action for me

Fantastic experience: Had a very great experience! Everyone was so kind!

Fantastic experience: Dr. Florian is very caring. I appreciate his thoroughness and wanting the best outcome possible.

Fantastic experience: Outstanding job!! Thank you everyone was so friendly

Fantastic experience: Take time to discuss & review services recommended.

Fantastic experience: Had 2 fillings done and my lower partial adjusted on Monday. Dr Florian is very professional and friendly. He always listens to any issues or needs that I have. He made sure I was comfortable and in no pain while the fillings were done. The staff are friendly and do anything they can to help and assist you. I have been able to get in quickly. Six months ago my mouth was a mess! I can now eat normally and with no pain. Can't thank them enough

Fantastic experience: Fantastic service! Everyone at the Medina location are friendly and very professional. The dentures I have received were made very well and fit good with minor adjustments. I would definitely refer your services. Your receptionist is not only beautiful but always smiling and professional. Dr. Florian is also very professional and thorough.

Fantastic experience: They were very kind and quick. 10/10

Fantastic experience: I came in with an emergency and they treated me with respect and patience. Everybody here is very professional. I would recommend Aspen dental to all of my friends.

Fantastic experience: Absolutely the best care at a dentist office that I’ve ever received. They make everything so painless and easy to go through. Couldn’t ask for a better team to work on my teeth!

Fantastic experience: Great experience. Continue to come back for the experience and patience care. Megan and Dr. Florian are incredible.

Fantastic experience: The Oral surgeon is amazing and very professional. Took the tooth out and didn't have to much pain afterwards. The whole team is amazing. Thank you so much!

Fantastic experience: Great service and the staff are truly the best. I’ve felt so at ease on this journey and it’s due to the friendly staff!!

Fantastic experience: Great dr. ! ! Walked in with a broken tooth, took care of me straight away.

Fantastic experience: GREAT STAFF AND SERVICE! WOULD RECOMMEND TO ANYONE NEED SERVICE

Fantastic experience: If i could give Dr.Florian 10 stars I would! Great time!

Fantastic experience: I was very satisfied with the whole experience at my local Aspen Dental. They were able to get me in same day as a new patient needing rebonding of a veneer. I was so pleased to find out that I would see the one Dentist every time! The staff were all very pleasant!! I would recommend this dentist to all.

Fantastic experience: 5 stars… because after the amount of money I’ve spent here, I feel like I should have a small plaque on the wall or at least naming rights to a chair . I’ve seen the staff at Aspen more than most of my family in the last year . We’ve spent a lot of time together. A big thank you for putting up with me… I came in terrified of the dentist but I stayed & keep coming back because they’re actually THAT good. The staff is kind, honest, and somehow makes extensive dental work feel manageable. No judgment, just calm explanations and solid care, which is exactly what you need when you’re questioning all your past dental decisions. Dr. Florian, Stephanie, Megan, & Elaine have all been SO helpful. Not enough can be said about how thankful I am for you all… well, maybe except Elaine bc she is always the one taking my money. ♥️

Fantastic experience: Megan was so gentle and kind and made the experience easy, especially for someone with dental anxiety.

Fantastic experience: For the past 3 years Aspen and dr Florian have given me the best care possible with my dental care, between appointments, calls, and IN HOUSE FINANCING I was finally able to regain a smile and happiness due to the team here, 100/10 recommend, the dentist isn’t a pleasant place but dr Florian makes it his goal to ease you, your mind, and your stress when you walk in the door

Fantastic experience: He was great very nice and professional

Fantastic experience: Dr. Florian is absolutely AMAZING. He is so professional and kind and personable. I have been to many dentists in my lifetime and no one compares to Dr. Florian. He is honest and he really does make his patients feel comfortable and relaxed. I wish I knew about him when all my dental problems started. He gave me my smile and my confidence back. Thank you Dr. Florian. You are truly one of a kind

Fantastic experience: Dr Florian is the most personable professional I’ve had the good fortune to meet. I don’t like dentists, but he’s one in a million.

Fantastic experience: Dr. Florian has been wonderful during this personal challenging time with my dental experience. Going so far as to see me on a routine basis to ensure I’m comfortable and without complications or pain. Thank you!

Fantastic experience: Best doc ever!!! Knows his patience and their concerns without fail!!!

Fantastic experience: I had a great experience at Aspen Dental. They are very professional.

Fantastic experience: Everyone was very nice and professional, I will definitely to a permanent patient, I don't care to go to a dentist but I will go there for my yearly visit and anything else I need.

Fantastic experience: I’ve completed multiple visits at the Medina location and I am pleased to say I have had a great overall experience with this location. They really go the extra mile to make sure I am happy with everything. My husband established as a new patient and had great things to say about Dr Florian and staff. He went back to have his fillings done and said he’s never had a better experience at a dental office :)

Negative experience: This experience was the worst experience I have ever had at a dentist. When I first arrived they took X-rays of my teeth, which was normal. They then explained my “schedule”. That I will be seeing the dentist, the hygienist, and the treatment coordinator (before my teeth were even looked at by a hygienist or dentist, so what would I even need treatment for?). The dentist came in and then the hygienist, and both look at my teeth but I never even got them cleaned. They sent me to a waiting room and I had to wait to have a meeting with the treatment coordinator. He then goes on to explain to me how I need $8000 worth of dental work, and tries to get me to look into payment plans and hands me a brochure of a credit company to try and make payments with. I left never getting my teeth cleaned and with a brochure from a credit company. Will not be returning.

Fantastic experience: Very friendly and helpful, I’m scared of the dentist and they made me very comfortable

Fantastic experience: Love Aspen! Staff is wonderful very kind explains treatment well. Doc was awesome. I have had 4 dentures before my present ones and these fit the best with no problems. Meghan was awesome also and Dan explained Financials and worked with me for a payment plan. Definitely will refer everyone i speak with how great Aspen in Medina is! Thank you so much!

Fantastic experience: The receptionist is very friendly and helpful. The team is super nice and are very capable. Woohoo!

Fantastic experience: Good and kind care here. Staff is patient and helpful

Fantastic experience: A Very pleasant place Everyone is so nice I will tell all my friends about this place

Fantastic experience: Got me in and out quick and we’re super helpful!! Love this place!

Fantastic experience: Staff was wonderful! Everyone was so friendly made me feel very comfortable!

Fantastic experience: Best staff around, so kind and made me feel so comfortable! Big thank you to Aspen Dental

Fantastic experience: Fast ,great service, & friendly staff. Extremely pleased with all the staff. Will definitely be back and recommend to friends.

Fantastic experience: Good experience, fast and easy. Experienced personnel and great service.

Fantastic experience: “I had a wonderful experience at Aspen Dental Medina. From the moment I walked in, the entire team—Dan, Dr. Florian, Elaine, Megan, Stephanie, and Gowri—was welcoming, kind, and professional. They took the time to explain all of my treatment options clearly and made sure I felt comfortable every step of the way. I truly appreciated how patient and attentive everyone was, which made a normally stressful dental visit a very positive experience. I highly recommend this office to anyone looking for a caring and knowledgeable dental team.”

Fantastic experience: First visit to Aspen Dental. Outstanding care from start to finish. Exceptional Doctor & Staff. Highly Recommend this clinic.

Negative experience: I want to start by saying the staff was very friendly and professional. Customer service was good, and everyone I interacted with was polite and welcoming. That said, I was very disappointed with my overall experience. I came in for a simple cleaning and to have a cavity checked/filled, but I was told nothing could be done unless I first agreed to a deep scaling procedure costing nearly $4,000 out of pocket. There were no other options offered—no normal cleaning, no temporary solution, and no cavity treatment without agreeing to the expensive procedure. I spent almost two hours there getting X-rays and listening to explanations, but left without receiving the basic care I came in for. I understand treatment plans and recommendations, but there should be some flexibility or alternatives, especially when the cost is that high. Overall, the customer service was good, but the lack of options and focus on an extremely expensive procedure made this a frustrating experience.

Fantastic experience: Everyone was pleasant and Dentist was thorough in explaining proper way to remove dentures which was very helpful. Will go back in 6 months for follow up. Office staff is very professional.

Fantastic experience: They was great with my husband Larry very friendly and excellent team work would recommend them highly !!!!!

Fantastic experience: They had just closed up the practice on a Saturday as their appointments had a cancelled for the day. I needed emergency help and they opened back up to help me out as I was in pain. Service and kindness like this is why I will always be going back.

Fantastic experience: First time having a tooth pulled as an adult.. They got me signed in the moment I walked in and took care of me very well and handled things very nicely.

Fantastic experience: The staff was very attentive and showed support and care for the pain I was experiencing. The Dr and staff took time to explain the necessary procedures and precautions. A review of the estimated total cost was given to me before proceeding for my approval and to answer any questions. I was very impressed with their efficiency, quality of service and friendly interaction. I would definitely visit them again.

Fantastic experience: Staff, doctor and technicians were awesome. If you need any dental procedures I highly recommend Aspen Dental!!!

Fantastic experience: Aspen Dental can definitely be on the expensive side, but I have to give credit where it’s due. Meghan, the hygienist, was an absolute pleasure! I was really nervous going in for my scaling and root planing, but she calmed me almost immediately and made the whole experience so much better than I expected. Thank you, Meghan, for making a tough appointment feel manageable!

Negative experience: Went through the process of getting X-rays and when the dentist came in I showed him the report I had from my doctor and after being told by the call center and the receptionist that they could help The dentist said they couldn’t help me very dissatisfied with that since I had explained to them that I was going to have to take a day off work to go there

Negative experience: They were very nice and the dentist was competent but I got the feeling that they offer low prices on some basic services (clear aligners) and then the finance guy lets me know I should actually plan to spend much more after the Hygienist looks at my teeth and gives me an additional mandatory “treatment plan”. Felt very fishy to me. I don’t plan to return.

Negative experience: Awful experience. Went in for a tooth pull, took 4 HOURS just to get it done. When they finally did it, it took 30 secs.... WASTE OF TIME! Save yourself the headace and find somewhere else to go. Worst experience ive ever had. Staff is also awful. A man in a wheelchair needed help and they said "were a dentist, not your care taker"

Fantastic experience: Amazing team. Very knowledgeable and professional. Love all the work they've done for me!

Fantastic experience: 5 days before my warranty was up, a tooth popped out of my dentures. It was fixed while I waited at no cost to me and the Dr was great. I am very pleased. The staff at the Medina Office was very helpful and friendly. I couldn’t have asked for a better experience.

Fantastic experience: I highly recommend the Medina office with Dr Florian and his team. They have done wonders for any dental work I needed. The only negative factor is the time needed to verify insurance. The current system is unacceptable. I never had this problem in the past.

Fantastic experience: The staff was all incredibly informative and kind. They explained everything to me in detail and layman's terms. I was very anxious and they were all wonderful! Thank you all so much!

Negative experience: The staff at the Medina, Ohio, Aspen Dental were great, from the receptionist to the office manager. The doctor and radiologist treated my concerns seriously and explained things I wasn't sure of. UPDATE: Aspen is a bait and switch company. The financial aid person was trying to get us to sign up for their credit plan and even suggested that we refinance our home mortgage. When the dental hygienist took a look at my teeth, she said that I had periodontal disease, EVEN THOUGH the DOCTOR said that I didn't. She claimed that he doesn't do a close inspection like she does. ??? He's a freaking DOCTOR, with a degree, and some lowly HYGIENIST thinks she knows BETTER? When she stated it would cost me more than TWICE, the amount my husband paid in cash, I had the hygienist go and get him, to explain the exponential increase. We ended up leaving and getting back the cash we paid. I ended up finding a REAL periodontal dentist. THEIR doctor stated that I DIDN'T have periodontal disease AND for the both of us, charged the SAME AMOUNT as Aspen was going to upcharge my visit. Buyer beware! They can do what their advertisements claim they can do only because they price gouge people for ordinary services, try to make your condition worse than it is, and try to "sell" you their credit plan. They have to cover the costs of having in-store labs to create the dentures, etc. Do yourself a favor and find a local dentist. You'll be glad that you do.

Negative experience: If I could give a negative review I would. I was being seen to have 3teeth pulled. After trying to sell me $25000 dentures he pulls out the teeth. I have never had this much pain having teeth pulled in my life. I was literally have out of my chair screaming in pain. I come to realize that I wasn’t really numb. I never got the droopy funny talking look. I swear he was a masochist and just loved inflicting pain.

Positive experience: Great denture repair! They let you make choices for your plan of care. Support staff and Office Manager awesome. Dr. is ok.

Negative experience: receptionist was on a power trip. made me sob uncontrollably and got call back into the finical office to have a discussion when all I needed was to see a doc. about a possible infection. staff back her up on her power trip. never in my life have been treated that way for possibly having an infection. terrible would never go there if i knew i would be treated as a inconvenience

Negative experience: Originally, I called to set up an appointment to get a cleaning. They instructed me that we had to do a bunch of x-rays and background work first which I understand. After all the exams were done they informed me that I had periodontal disease and that I would have to pay $2000 Out-of-pocket to get it handled. I said I wasn’t ready to do that yet. I just wanted a cleaning. The finance guy literally told me that I could not get a cleaning until I started treatments for the periodontal disease. So I just wasted two hours of my time. And they still get to charge my insurance for all the x-rays they did today without even doing what I went there originally to get done. I’m assuming now I have to wait a couple more months to go to a different dentist for a second opinion. I have to check with my insurance and how they handle that. I’ve just never been refused a cleaning before. I don’t even know how they can do that. I will say this though, everyone in the office was nice but I definitely am not going back.

Fantastic experience: Very happy with my experience at Aspen Dental. The office ladies were awesome and helpful. Dr was professional and confident with his work. Ill be bringing my family back to see them at this office.

Negative experience: Terrible customer service. I called to make an appointment they told me they take my insurance Today the day of my appointment (keep in mind I took a day off work for this appointment) they tell me they don’t take my insurance and said I spoke to their call center who doesn’t always know