Aspen Dental - Tupelo, MS

Fantastic experience: Everyone was very friendly. Waiting time was short. The nurse helped me answer questions that were on a tablet. (Computer illiterate .) The doctor was thorough. They worked with me on payment.

Fantastic experience: Very helpful! Staff is so nice I love Mrs Terrie she’s so sweet nice personality !!

Negative experience: I had an appointment to have the prep work for a crown. The dentist filed off too much of my tooth and exposed the nerve. I have been having pain since Friday night. Called Monday they would not see me until Wednesday. I got there this morning and they were closed. I called and left a message, and they finally returned my call. I was told that the Dentist was out sick. They said they didn't know when he would be back in the office. I ask a logical question what I am suppose to do about the pain the answer I was given is i don't know what to tell you. This is not a way to run a business.

Fantastic experience: Definitely Friendly, Thorough services was provided. I would definitely recommend will be returning.

Negative experience: Owner needs to have staff rotation = When one 1️⃣ employee goes to lunch, there should immediately be another staff in position to answer the phone ☎️ …I called several times today attempting to change my appointment time. However, I was unable to do so because no one answered the phone ☎️. Bad business practices!

Positive experience: My first time going to this dentist office, the staff was very friendly from start to end of my appointment, they were very reassuring that I would be well taken care of. Very satisfied with my visit. Annie Spearman

Fantastic experience: Dr. Moore was very nice and professional. He actually took time to talk with you

Fantastic experience: I like the atmosphere and everyone was nice

Fantastic experience: Kristen was so awesome! Love coming here.

Fantastic experience: Very friendly staff, state-of-the-art equipment, clean & posh facilities. They really care This premium service is costly

Fantastic experience: I loved it they were so nice

Fantastic experience: I must say that although going for dentist work and procedures is not a great experience .. Aspen dental makes it a very comfortable experience .. they are so nice and welcoming and they explain everything in very understandable terms so therefore I would definitely recommend friends/family to go to Aspen for their dental care needs!

Fantastic experience: Very knowledgeable and friendly staff

Fantastic experience: See helped me so much with information regarding my post op.

Fantastic experience: Reese, Ms Terry up front,Nekeeta and Kristen and all other staff was amazing!!! Super friendly and talked so I understand everything

Fantastic experience: Prompt, thorough, the absolute sweetest people. Very knowledgeable and put a plan in place quickly. Thankful for Aspen Dental!

Negative experience: Deceptive, predatory, and intentionally misleading practices I went to Aspen Dental in Tupelo, MS with a federal Delta Dental FEDVIP High Plan, and what they did was fraud, not a misunderstanding. They lied and told me my plan “does not cover crowns,” even though my plan clearly covers 50%. They refused to submit the claim, refused to verify the correct plan, and tried to force me to pay out‑of‑pocket for procedures that ARE covered. That is insurance misrepresentation, and it is illegal. Instead of treating my emergency— • a broken filling • a broken resin over a post • exposed tooth structure • active pain —they wasted two full days of my life trying to upsell unnecessary products, push add‑ons I did not need, and pressure me into paying cash for something my plan already covers. They ignored my emergency, ignored my actual diagnosis, and focused only on selling. This is not a dental office. This is a sales trap. After filing a complaint with the BBB, I discovered I am not the first. Aspen Dental has a long history of: • Insurance fraud • False coverage statements • Predatory upselling • Refusing to treat emergencies • Pressuring patients into unnecessary procedures There are multiple lawsuits and hundreds of complaints describing the exact same pattern. Aspen Dental knowingly misrepresented my insurance coverage, refused to process my claim, and attempted to charge me for procedures my plan absolutely covers. That is unethical, unprofessional, and dangerous. I do not recommend Aspen Dental to anyone. If you value your time, your health, and your money, stay away.

Fantastic experience: It was great they treated me well

Fantastic experience: Zee is pleasant and very precise. Ask for her!

Fantastic experience: Great service from Ms. Zee and very professional

Fantastic experience: My visit was great as always but most importantly Kristen, the hygienist, really stood out for her thoroughness, efficiency, and sweet demeanor. And Dr. Moore was just as impressive – well-spoken, helpful, and funny. Definitely a 10/10 experience I’d recommend!

Fantastic experience: Zee and the rest of the staff were very informal and friendly

Fantastic experience: Came in to get a cleaning today. Spoke with the finance lady Deonn. She was amazing! Beautiful smile.

Fantastic experience: Everyone was extremely nice and very professional. I really appreciated the detailed consultations.

Negative experience: Turned me away while I was in extreme pain and a mouth full of blood. Better be not be a sec late to an appointment or they will cancel your appointment, no matter the pain your in

Fantastic experience: Great experience! Very thorough explanation of care needed.

Positive experience: First i will say that the staff is great. They are all friendly nice and do their job. They have never been rude or hateful at all to me. My problem is with the quality of my denture. I got my denture at the end of December. Full top Sinature Elite denture. I ended up paying over 3,000$ for it which is my fault of course for the financing but I am very disappointed at the fact that a tooth has fallen off 4 times. I purposely got the best offered to make sure the quality was great but I dont think thats what I received. The 1st tooth fell off a month after getting them. The second fell off the first of April. That one was "fixed" but fell off again 2 days later. Now today a different one just fell off. While I appreciate you guys always fixing them, I dont think thats the solution after this many times. Each time I have to come to the location and wait for a hour or three and then hope it dont happen again. Having to walk around missing a denture tooth is embarrassing or having to hold the missing one while i eat and hope nobody notices. Now I have to wait until Monday afternoon to have this one fixed. So thats 4 days missing a front tooth. I am extremely disheartened by this.

Fantastic experience: Zee, was very very good thanks for everything

Fantastic experience: Great!!!Everyone was amazing.I’m excited about the process can’t wait to brighten others day with my beautiful smile..Staff is amazing!

Fantastic experience: The entire staff has been amazing! They've been so friendly and they actually LISTEN to your concerns. I'm a very satisfied customer and so happy I choose Aspen Dental. I would recommend them to anyone.

Fantastic experience: the staff was so wonderful and helpful and the doctor was amazing

Fantastic experience: Zee & Dr. Moore & Ms Terrie fantastic. I love them

Fantastic experience: Everyone was friendly and very professional. The Dentist Dr Moore explained my treatment plan in a way that was easy to understand.

Fantastic experience: I came to Aspen dental to get a new set of dentures after having a bad experience at another dental provider. DR. Moore and Z took really good care of me and it is unbelievable the difference that I feel now. I am so happy to feel normal again. Thank you Aspen Dental Dr.Moore and Z.

Fantastic experience: This place was the best dentist office I have ever been and I have been in a lot of places trying to get help. They were kind professional loving, explained everything step by step, and even I told them I didn't have a lot of money they still helped me and when the process started they were so kind they even hold my hand because I was so nervous, after everything was done I didn't even have to take pain medication just that night and after that just clean my mouth and take antibiotics. So I CAN SAY THIS IS THE BEST PLACE I COULD EVER BE. THANK YOU SO MUCH.

Fantastic experience: Friendly staff and the dentist in the office was very helpful he took time to really explain a plan for me to get back to a wonderful smile

Fantastic experience: Went above and beyond for me today! Be back tomorrow. Needed an appointment ASAP and was worked in. Staff and DR were amazing! Definitely a new patient. Worth the hour and 20 minute drive. So dang friendly and comfort you so well.

Fantastic experience: Aspen dentals of tupelo was very very helpful with my dental needs customer service was great for now the team was awesome dental assistants was phenomenal I would never use anyone else over those guys I love them.

Fantastic experience: Absolutely love the staff!! All were friendly and helpful!

Fantastic experience: Very polite, gave me their undivided attention, listen to what I had to say, I will be coming back and tell others

Fantastic experience: This office has friendly associates they do their job very well they help you in any way they can if you have questions they answer them this office is a great place to go very good doctors and assistants

Fantastic experience: Whitney and staff were incredibly amazing. Dr. Moore was so great as well, he helped me understand and feel so comfortable with my treatment plan. I will recommend them to anybody! Nikita was so helpful also, love them all, Shandreicka was so helpful and understanding as well. Definitely go there to get your smile back!!!

Fantastic experience: Zee, Dr Moore and Kita was absolutely amazing. Very patient and gentle! They took very good care to make me feel comfortable and at home! Definitely 10 out of 10!

Fantastic experience: Good people, waiting on dentures right now but everyone was very nice and not pushy about the sales part of it all, provided a quick insurance price estimate and plan of treatment and offered soon available appointments so I don't have to wait long! Good Doctor good communication and understood what I wanted and was helpful! Thank You Everyone!

Fantastic experience: They were wonderful so nice showed me everything on the screen in front of me what they were and if I had any questions I could ask and they answered right away even if I felt like it was a dumb question I love this place definitely recommend

Fantastic experience: Zee extremely nice and informative. Dr Moore and his team have been very helpful.

Fantastic experience: I had 11 teeth pulled today. From the moment I walked in the door, I felt like family. Everyone was so helpful, cheerful and caring. I was made very comfortable. Dr.Moore explained everything before he started. He was gentle and caring. Constantly asking how I was feeling. Even though I had so many teeth pulled at one time, I felt very cared for. I will always use Aspen dental. I highly recommend them to everyone. Then Dr Moore called me the next morning to check on me. That shows how much he cares about his patients.

Fantastic experience: Neketa, Whitney, Reese and Dr Moore are the friendliest people you will meet. They are great with communication. They make u feel safe and comfortable. The atmosphere in there office is so relaxing. If you need a great dental office to visit then they are your go to in the Tupelo area.

Fantastic experience: My experience was Great!! Everybody from front desk to Financial agent. Never talked to anyone in finance as good as that lady was. So kind, caring. Smiling all the time. Explained everything in detail to me. I fully understood the process when I left. Everybody in the office smiled and were so friendly and helpful. Dr. Heflin nurse was wonderful!!!

Fantastic experience: Reese, Nikita, Zee, Dr Moore were so helpful and informative. I am so glad I came here.

Fantastic experience: I had a great experience at this dentist’s office. The staff was friendly, professional, and made me feel comfortable from start to finish. The dentist explained everything clearly and took their time to make sure I was okay throughout the visit. Zariah was one of the staff members who welcome me with the sweetest southern hospitality

Fantastic experience: Everything was explained very well with precise definitive actions. Very pleased with my visit.

Negative experience: They don’t call you back, they don’t answer your calls .. my insurance has 3000 $ for dentures and you get this for customers service. I think I may try some where else that treats there customer service properly.

Fantastic experience: Such a great staff and group! Terri at the front desk was so helpful and sweet and I could not have been more pleased with a dentistry *****

Negative experience: Let me tell you what happened at the Aspen Dental. It was unbelievable. The waiting time was a little long. The front staff was great and the x-ray technician was also great. Butttt, I was waiting forever the dental hygienist. I final got up and asked someone when he/she was coming. Come to find out my husband told me, after we left, she was painting her fingernails at the front desk area, where he was waiting for me. Here is where "Corporate America" came into play. First of all she was very wired and kept licking her lips from dry mouth. And she start a - Sales Pitch - she said I needed deep scale cleaning and then she immediately brought up their version of the "Water Pik", at the front desk I can buy. Then, she went through my teeth rating each of them, so when that was done they printed out a treatment estimate. Then one of the front desk ladies came with a two page print out and started going through what the Ortho Specialist was going to do and they broke down the nitrous oxide in 15 minute increments and a list of TOTALLY unnecessary items. Bottom line the list was a total of $2,600.00 and change. Are you kidding me??? Oh, to boot they said that was my portion because insurance doesn't cover the Ortho Specialist to pull two wisdom teeth, they recommended that I get the other one pulled also. Their Dentist do not pull a simple wisdom tooth, which I was told it was because the Dentist doesn't feel comfortable doing it, excuse me isn't teeth pulling an important part of their schooling??? Did she/he miss that day?? So, during the1.5 hour appointment. My goal was a teeth clean and to pull a wisdom tooth. Oh, but they had to have this consultation for a new patient, it was to sell as many services they thought they could get, $$$$$, from me. It was disgusting the way they went about it and I knew exactly what they were doing. Trying to "SELL" as much as they could. I would bet 10 to 1, they have a monthly dollar quota for each office. I was a returning patient, but it had been a while. Bottom line, for a questionnaire at the front desk and x-rays the rest was completely unnecessary. So, I went because I thought it would be cheaper than my regular dentist and come to find out my regular dentist is 90% cheaper and my dental insurance covers him pulling two teeth. I have definitely learned my lesson. NEVER AGAIN!

Fantastic experience: Staff was very friendly and helpful! They got me set up on an affordable option!

Fantastic experience: Patient professional the best care I’ve received. Neketa made my so easy. Excellent job

Fantastic experience: Everyone was nice. I didn’t have to wait long at all. Z was very very nice and kind. The Dr. explain everything well.

Fantastic experience: Whitney was phenomenal. She was kind and explained everything in detail.

Fantastic experience: deonn and neketa. Are the best! they are friendly and go out of their way to help you. great place

Fantastic experience: I.came to Aspen dental in tupelo listening to a friend at wrk goin on an on about this office an the ppl there let me yall Cheryl wasn't lieing from the time I walked in the door I felt welcome from the front desk to the back was awesome really Dr CHERRY WAS WONDERFUL IF U KNOW ME I HAVE SO PROBLEM WITH DENTIST CANT STAND THEM IN MY MOUTH I JUST HATE IT BUT THIS GUY MADE ME FEEL SO COMFORTABLE SO IF U LOOKING for an good an loving dentist go to Aspen dental appointment

Fantastic experience: Neketa the hygienist was awesome during my visit. She made me feel very comfortable while she was cleaning my teeth. I give her a 100 plus. Awesome awesome job.

Fantastic experience: Great service definitely recommend ….

Fantastic experience: The staff was very kind they explained everything in detail to make sure we understood every process., the lead dental assistant Ms. Whitney Shaw stayed with us the majority of the time and made sure my daughter was very well taken care of. Thank you for making our visit well worth the trip.

Fantastic experience: Eurice and Deonn was very nice! And made me feel at ease! Thank you!

Fantastic experience: Very friendly and knowledgeable! Made me feel comfortable and answered all my questions. Whitney took her time and made sure I was satisfied before I left. Highly satisfied with the are I received! Thank you Whitney for caring.

Fantastic experience: It was great. Everyone was so nice and friendly. Very helpful positive experience. Zee and Whitney were great and dr terry was amazing 10 out of 10 recommend

Fantastic experience: It was great. Explanation was great. Positive place friendly people. Zee and Whitney were amazing. Dr terry was very thorough. 10 out 10 recommend.

Fantastic experience: Dr. Benson and Whitney Shaw did an excellent excellent job on redoing my dentures for the top and bottom teeth. The first I had I couldn’t talk right with them but the ones they done are perfect. I can actually talk with them in now. I am so very proud of my service. I will definitely be back.

Fantastic experience: Dr. Benson and Whitney Shaw was awesome during my visit. Gave me excellent advice about my teeth. Will definitely be back.

Fantastic experience: Whitney has helped me tremendously throughout my process and the rest of the staff they are awesome

Fantastic experience: Whitney and DR. Terry were great. They made me feel very comfortable.

Fantastic experience: Amazing customer service, with having a toothache Whitney was able to get the xrays without causing any pain. Overall the experience was great and reassuring.

Fantastic experience: I had multiple work done and everyone has been wonderful! Mrs. Terrie always greets me with a smile and a warm welcome when I walk in. And Mr. Deon is really comforting and reassuring when getting me settled before the work starts. Not to mention how professional and calming Dr. Benson and Mrs. Kristen is during the entire processes. Explaining everything clearly and going over every option to make sure I take the route I’m most comfortable with. I recommend this location over others because everyone here actually goes out of their way to make you feel safe and cared for. I don’t know what I’d do without them.

Fantastic experience: Dr. Terri and his assistant Whitney were awesome. The visit wasn’t long at all. They were knowledgeable and very nice might I add they were funny.

Fantastic experience: Terri was so welcoming when I came in. With such a warm smile and friendly attitude. What a great person to deal with when you arrive. The check in process completely a breeze. Will definitely be coming back!!

Negative experience: This place is horrible!!!! Had surgery yesterday and was supposed to be seen today because the dentures they made was messed up but sent an email an hour before the appointment saying they needed to reschedule but won't answer the phone. Surgeon had said he needed to have been seen yesterday but nope and not today either. Do not use Aspen dental if you value your health at all!!!!

Fantastic experience: Terry she is a wonderful person I just met but her smile and her professional is very Awesome to me her eye contact to me shows me that she care and understand her well she is a well liked person that I have met doing my visit i will refer Aspen Dental to anyone because of the friendliness she is

Negative experience: More concerned on when quitting time is than concern of patient.

Fantastic experience: I had a great experience with the whole crew! They made sure everything was taken care of and informed me of all possible routes of a successful plan! Great customer service and I’m glad to be in their care.

Fantastic experience: Everyone seemed profesional, and knowledgeable of the position they held. I was informed about my procedures and any pain that i may have had was properly managed.

Fantastic experience: Transparent pricing up front with a comprehensive plan of action for your needa. Has a cash discount program and friendly staff! Quick scheduling. Will return!

Fantastic experience: Great first experience! Everyone was professional, courteous and walked us through each step.

Fantastic experience: Everyone here is my people. I am picky so I’m always asking for little things to be done and they always follow through. I don’t play about my teeth and they don’t either! I’ve gotten my Motto done here, my cleaning, and extras for my preference!

Fantastic experience: Aspen Dental in Tupelo, MS provided the best dental experience I have ever had! They treat you with kindness, compassion, and respect. I have extreme dental anxiety and they went above and beyond to provide me with excellent care and my smile has never looked better! The in house financing really helps, too! So, thank you, Aspen Tupelo for giving me my smile back! You guys are amazing and I would recommend you all to anyone, especially if you have dental anxiety. They really take care of you there! Kristen and Shandreika are amazing ladies who make you feel at home!

Fantastic experience: Great experience,very friendly lady ,I'm going to make me an appt. I was at my daughters appt and I'm going back for me one. Loved it and I'm making an appt,.

Fantastic experience: Service is very nice. Dental hygienist, Neketa, is very informative, friendly, and straight to the point. Dr. Benson is also very nice and knowledgeable.

Fantastic experience: Staff was very attentive to my needs and made sure I understood every piece of information provided to me.

Fantastic experience: Very friendly & patient with me. I was so nervous but the service was amazing! Very glad I chose Aspen Dental

Fantastic experience: The staff was excellent in describing what I could expect and to tell you the truth I used to be terrified of dentist not anymore I would recommend Aspen Dental to anyone thank you for your help

Fantastic experience: I was well taken care by Cara whom was very professional. I really do hate the dentist but she made my visit very comfortable

Fantastic experience: There will never be enough words to say about Dr Benson, Terri, Chiaquta, Deonn, Shandrekia, and Reece. The were the best ever. I came there as a new patient scared to death of a dentist but when I tell you these people handled me with the most gentle care and done what I needed done to my mouth and didnt feel one thing. Dr Benson is hands down the best dentist I have ever seen. I now have a beautiful smile and it cause of this awesome team at Aspen Dental in Tupelo.

Fantastic experience: Shandreika Mitchell went above and beyond to make my hopes happen for me! If everyone cared as much as she did, the world would be a much better place.

Fantastic experience: Great Dentist, really friendly staff, had trouble finding a dentist in this area, and they have been amazing

Fantastic experience: Staff was so helpful and kind. They put everything in terms I could understand and were willing to answer any/all questions.

Fantastic experience: Fantastic service! Very professional. The visit was quick, effective, and informative. Definitely check out Aspen Dental Tupelo MS.

Fantastic experience: New patient at Aspen dental..... I'm one who was terrified of even the mention of the dentist BUT my teeth had gotten so bad (& I had put it off way to long) that it was affecting my health. So I finally decided to "bite the bullet", per se (Lol) ,& get ALL my teeth (18 teeth) extracted at once & get upper & lower dentures so after many weeks of researching, asking around, & reading many many reviews, I decided on using Aspen Dental of Tupelo. From Whitney to Dr. Benson & everyone in between, I couldn't have asked for a better experience!!! Whitney made the experience so easy & so informative & Dr. Benson is a very skilled, talented, professional Dentist!!!! Let me add, he did everything to keep me out of pain the entire process & I had very lil pain if any at all. Even the lady that helped with the financial side of things was great & did all she could to get the numbers where we wanted them. I definitely have found our new family dentist!!!! I will forever be grateful to everyone at Aspen dental for my new smile..... Which BTW is far better than I ever imagined!!!!

Fantastic experience: Very helpful! The best Dental ever! Real nice and helpful dentist. Definitely recommend! If you don’t have insurance this is the dentist you need to go. I love it here!!

Negative experience: Eh had to change it.. they really don’t care if you are in pain or not it seems like they want you to endure pain then help you.. definitely don’t recommend these people for sure.

Fantastic experience: They were all nice Dr Benson and Whitney were great. They worked me in and fixed my tooth. I would highly recommend Aspen dental and Dr Benson and staff.