Access Dental & Orthodontics

Positive experience: I feel like I am being ghosted without teeth. When am I getting my dentures? This is very upsetting A couple weeks ago I had an appointment. I had to take time off work for this appointment. There was no call to let me know that the appointment had been canceled but I called they said their system is down and it'll be up in a few days. Well it's been like 2 weeks. I haven't heard anything back I've made multiple appointment requests. Is there something going on? I haven't heard anything in weeks and I have no teeth right now. I really need to get seen to get these dentures. Is the business still open? I'm walking around completely toothless and I have no idea when it's going to be even worked on. what's going on? Usually they are great they pull your teeth when it's needed to be pulled. The dentist are very nice it's friendly and wonderful but I have no communication right now I've called the hotline and both locations in my area nobody's answering or messaging me.

Negative experience: My daughter had an appointment today which she made a couple weeks ago for massive pain in a tooth. She went there and was sent home because their “system was down all week” Must be doing really well money wise to be able to turn away patients for a whole week and still keep your staff onboard. If it’s a system issue, one could still do the actual work, document the procedures on a paper chart, and enter them when the IT person sobers up from their week long drinking binge.

Negative experience: You're just another number here. Had issues with new denture fitment so I went back to complain how the denture adhesive wasn't holding the dentures in place. He then put more on them to the point I had a mouth full of adhesive trying to say I wasn't using enough. Didn't even make it out the door and they fell out again. Ended up returning them and going to another dentist only to find out thet communicate with each other and I was refused service at the other dentist. My insurance only pays at these 2 dental offices. How convenient

Negative experience: DO NOT GO HERE!! My 1 year feedback (all negative) We had monthly adjustments appointments for my son braces and each time I have gone in with a hope that the next time will be a better experience and maybe it was just that day's experience, but each time it has been consistent or worst. While you are in the waiting room, you'll hear the front desk staff arguing with patients on the phone, being very rude and short with patients, each other and callers. Each time we have been scheduled for the appointment of the day, we have waited an hour in the waiting room before you get called. They are never prepared for their patients and ate scrambling to set up well after when it should have been. Additionally, they always over book patients too many patients that they can’t handle them. We had paid for entire 2 years orthodontist service in advanced tat we can’t do anything. I have been to several dentists over the past 15 years in Blo-No community , and this is by far the worst place I have ever been to. Very unfortunate because they are very booked but treat their patients so poorly and need to make a LOT of changes for their practice. Extremely wordy customer experience. I will NOT recommend this place to anyone.

Negative experience: Long wait times - both for appointments and for arrival. It took months to get in, and then when we arrived for our appointments, it was more than an hour wait. I wish they would have called to let me know they were running behind schedule so I didn't pull the kids out of school. Four appointments have been this way. Once they got called back, the hygienists and dentist were friendly, which is the only reason I'm not immediately finding a different dentist. I wish they would find a way to schedule their time better.

Negative experience: Started going here year and half ago people are friendly at office . I had filling don’t the end of January 2025 by Feb. 2026 my fillings fell out. Bloomington office is closed for some reason rn so they sent me to Peoria il which is 2hour 45 mins from where I live. Those employees are very disrespectful there. I do not recommend this dentist!

Negative experience: What a joke! I have no idea how this place gets business. The front staff don’t know what they are doing and don’t know how to fix mistakes. I made an appointment for myself and two daughters while I was there in person. On the day of our appointments, we get there and they don’t have our appointments on their schedule even though I showed them proof of the card I was given with the date and time. They were scrambling around trying to figure out what to do but said all 3 of us could not be seen, only 1. Not once did they apologize or take accountability. We were going to stay so 1 of us could be seen but they didn’t even have the right insurance down on file even though I was seen 2 weeks earlier and gave them my information. So I’m not sure how I’m getting billed for that past visit. No one could tell me and it was just a bad experience. The front staff represent your business and they lacked professionalism.

Fantastic experience: Very friendly staff and dentist is understanding!

Fantastic experience: It takes a while to get an appointment scheduled (about two months out each time), but it’s worth it and prices are reasonable, especially if you work for Illinois government and use the dental insurance provided. The staff is friendly and accommodating, and the dentist I’ve had all three times is communicative, empathetic, and nonjudgmental. Wait times are not long, and the services provided do not take a prolonged period of time. I haven’t had to spend more than an hour inside, including the wait time and the procedure, and the services are not done hastily, as the densities ensures that you are happy with the results each time and will make adjustments before discharging you. I drive over an hour to this location, and it’s proven to be worth the drive each time.

Negative experience: This place sucks at time management. There hasn’t been a single appointment I’ve gotten in on time. Having to wait an hour just to get a simple cleaning is absurd. It’s bad practice, get better.

Negative experience: DO NOT GO HERE!! See 1 year update at the bottom!! The dentist does not listen to his patients and does very poor dental work. They are also very disorganized and have very poor customer service. I have had 4 appointments in a short time with them and each time I have gone in with a hope that the next time will be a better experience and maybe iy was just that day's experience, but each time it has been consistent. While you are in the waiting room, you'll hear the front desk staff arguing with patients on the phone, being very rude and short with patients, each other and callers. Each time I have been scheduled for the first appointment of the day, I've waited an hour in the dentist room chair before anyone came back. They are never prepared for their patients and ate scrambling to set up well after when it should have been. Additionally, my first 3 appointments they kept forgetting my teeth cleaning and when I asked they just said, "we'll do it next time". Come to find out, that appointment couldn't be booked for 3 months. I have been to several dentists over the years from how much I moved in the past, and this is by far the worst place I have ever been to. Very unfortunate because they are very booked but treat their patients so poorly and need to make a LOT of changes for their practice.

Positive experience: I needed teeth pulled pre-surgery. It was my second extraction, the first being a tiny wisdom tooth. I was numbed on BOTH SIDES FOR A DOUBLE PULLING when one was supposed to be filled by an associate across town, the computer in my room didn’t work because it was “so far back” so I was questioned about my questioning. He pulled the tooth that was supppsed to be filled, leaving me with a crumbled tooth.(I was late for her appt. (10 min.) (BEFORE NECROTIC HIP SURGERY) so she SHUNNED me. Anyway, rely on good nurse, I haven’t even been back for my records. End.

Negative experience: The dentist was rude to me lied about trying to give my son filling when he didn't. Refused to fill my sons teeth and referred me to Chicago to a place with a two year waiting list. We luckily found another dentist that would help us where you don't have to wait 30 minutes to an hour to be seen. We had to pay out of pocket for the other dentist but it's really almost worth it to not use insurance only to have crappy dentist that take it. When I went to check out I mentioned I wasn't sure if I wanted my other son to see this dentist because of how rude he was and I was met with more rudeness from the front desk. It also feels dirty and unprofessional in the office there. Stained chairs and an odor that doesn't make it feel very sanitary. Please enter at your own risk.

Fantastic experience: Must go to facility! Amazing. Can't say enough good things about this facility. They are very busy, but they care very much about their patients. Went there for multiple teeth extractions. Absolutely no judgment about the way my teeth looked. Made sure I was comfortable and calm before they did anything. Apologized when it did hurt. They made a terrifying experience, more tolerable. I was very nervous going in. But the whole staff made me feel safe. The dentist himself, quick and efficient. Excellent work. Will recommend him to everyone.

Negative experience: Two years ago I was set to get a root canal from them. They numbed me and waited an hour to get back to me. By the time they started the procedure I wasn’t numb anymore and felt everything and they waited 10 minutes to say something to me after raising my hand and countless squirming. Save yourself don’t go!

Fantastic experience: The Dentist was very Gentle with me talked me threw every step comfort me each and every step..Highly recommend Thank you

Fantastic experience: Really nice and professional employees and also do wonderful work. I've been taking my daughters here for 10 plus years and would recommend to anyone

Fantastic experience: I had my first appointment yesterday to get my tooth out (wisdom tooth) they took the X-ray and looked and it and was able to take it out . They were over the top professional and they also were very helpful through the process and kept me safe which made me go out with no pain and now I feel better then ever . I definitely would recommend them. Especially if you are looking for flexible and understanding and professional people .

Negative experience: Edited 10/15/24 to say: Dear reader, the business never did follow up like they replied below. Not that that’s really surprising anyone. :) This place was really great until it was bought out a while back. I had made an appointment on a Saturday before the buyout but I showed up and the doors were locked. Looked online and at the door, hours weren’t changed on either place. Called the new phone number and asked about it, it outsourced me to someone in Pennsylvania. I asked about the hours and they said “well they have optional Saturday hours. They’ll work on Saturdays if they feel like it.” …okay? So I asked to reschedule to another Saturday - same thing. I was not notified. Rescheduled again and got a voicemail a few days before my appointment asking me to reschedule a third time. Ugh! I get it, no one wants to work on the weekends, but this really sucked. When I was looking for a dentist at the time, one of the most important things to me was that they had weekend availability. If you don’t want to offer weekend hours, don’t offer weekend hours. Looking at it now it *still* says that they have weekend hours. This was a while ago so maybe their policy’s changed since the last time I was there, or maybe they’ve just hired more staff, but I haven’t gone back since and would advise anyone against placing a weekend appointment.

Negative experience: Racist. Unprofessional. The foreign Dr mocked me and I mocked him in return. I received a letter stating that I can no longer receive care there. They have rescheduled 2 of my appts and then sent a letter saying dental care tends to worsen if not addressed. Found that extremely funny when they rescheduled 2 of my appts and now are refusing care because once again it's okay to down talk a black woman but not acceptable for an Indian man to be questioned.. society will fall everytime you think one race deserves more respect than another. T

Fantastic experience: The staff is very professional, kind, and really good people in general. My daughter has special needs and they were able to do her fillings with no issues. We drive all the way from Peoria to see them because they are honestly the best! I was afraid of the dentist after a bad experience somewhere else, they are very empathetic and treat you like family. They take extra precautions to make sure you are comfortable and relaxed during your visit.

Negative experience: If I come put 000 stars i would in a heart beat The experience that I had at the access dental and orthodontist in Bloomington Illinois was horrible I had called last month in August because my bite blockers are very uneven to the point where it’s shifting my jaw, my jaw was never shifted until this was put in my mouth. I contacted the facility in August and they told me that they will contact me and get me in ahead of time because there’s no orthodontist there to fix it because they come every month and I understood that but they never called me back so I called two weeks prior to that and they told me they will get me in. But they call me never called me, so I waited until my appointment which was 09/13/24 when I got there I was on time for my appointment at 1 o’clock. I didn’t get seen until 2:40 I also have to be at work at two, but I let that go. I’m trying to tell the dental assistant about my problem/ pain with my bite blockers she goes and gets Dr. Bob I’m trying to let him know the experience and discomfort in what’s going on with my mouth. And I said if it’s not a problem we could just take the bite blockers out. He said we can’t because my teeth at the bottom are protruding out and my top teeth are going in and I said OK I understand that so can we at least make the bite blockers even because it’s making my jaw shift and I’m having aching in my mouth he proceeds on being passive aggressive, telling me “I’m trying to tell him how to do his job”, “since I know how to do braces I should do on myself” or if I keep telling him how to do his job I don’t need to have braces at all and we can just take them out and I told him that isn’t the case. I just want to fix the problem that I have going on it just back-and-forth and I get frustrated and I start crying so at the point I’m done talking to him he walks out and leaves. I grabbed my phone and calls my mother because I wanted to let her know what was going on and I’m upset and I’m cursing on the phone I ask the dental assistant if she can grab the manager Anita because I asked so I can get a solution to my problem. She makes the situation worse. She’s telling me that I was talking to him In a hostile manner, and that wasn’t the case I was on the phone talking to someone else he had already left out of the room when she came in to me talking. Bob and Anita I never talk to them in any disrespect. I was crying and wasn’t speaking for half of it, but never tried to disrespect them. I just want my problems to be fixed and when I get to crying, I get to shutting down and not talking anymore. I was trying to tell her my situation. She didn’t want to hear it and tells me that I have to reschedule my appointment and they already took the braces out of my mouth and I already paid for them for this month just because I asked if we can do the bite blockers today. So I asked if we can at least put my braces back in my mouth she proceeds on saying no because she says that she feels like I was being disrespectful and I have to come back another day so I am contacting you guys because now I am left with the brackets, scratching and tearing the inside of my mouth Because Anita decides to punish me so my experience here was terrible communication on the phones them being on time and the doctor being passive aggressive. It’s just a lot going on in this facility.

Fantastic experience: Everyone was so nice and helpful. Our wait wasn’t long at all. It was my sons first time there and everyone made him comfortable. We will definitely be coming back.

Negative experience: I would give 0 stars!! Had a root canal done and my crown had fallen off twice in a year! They wasted my time and money by scheduling me an appointment to come in for the woman dentist tell me my root canal failed and they can’t put my crown back on but would pull my tooth for me! Horrible service!!

Negative experience: I’m very frustrated with them. The hours on the door say 8-4 pm however I show up at 12 and the doors are locked. I spend my entire lunch hour trying to wait and see if they open up and nothing. They don’t answer the phones and they don’t return calls from voicemails. It’s very unprofessional. I requested my daughter’s referral be sent to a provider in person two weeks again and the new clinic still hasn’t received it. My daughter is in pain because she needs a surgery and they are prolonging this process!

Negative experience: I would give no star because I use them two times now and each time they’ve not perform the service they were supposed to. I went today for a full lower extraction come home assuming my teeth were gone, only to my surprise! They’re still there for 25 minutes what were you doing to my mouth?

Negative experience: Don't come here if you are special needs!! He took exrays and brushed her teeth. ( Not even a real cleaning) Said he'd email us a referral to someone who could help.. I firmly believe he said that to get us out of his office without being confronted. I wouldn't give this place 1 star if it wasn't a requirement to leave a review.

Negative experience: Can NEVER speak to anyone and when their call Center claims they are sending a message for them to contact you from the office you never hear back. Very unprofessional, i live 35 minutes out of town and can’t just go to the office to speak to someone.

Negative experience: My girlfriend went in for a tooth extraction and they broke one of her other teeth. Very unprofessional do not recommend.

Negative experience: I would give 0 stars if this were an option. This place is unprofessional, disorganized and lacks compassion for children in pain. They should be ashamed of how insensitive they treat their patients. The other Access location in Normal is NOT any better.

Fantastic experience: The wait was extremely Shortly. The nurses were friendly and comforting. Dr. C was phenomenal. Pulled two of my teeth with no complications and minimal to zero pain!!

Fantastic experience: Great doctors and staff! Very knowledgeable and comforting. Thankful for this affordable dentist office!!!

Fantastic experience: They are very considerate our hygienist explained everything very clearly and she was extremely pleasant thank you Kayla the dentist was wonderful as well thanks you doctor

Fantastic experience: I’ve only been going to access dental for 1 month to date and i absolutely LOVE this place. I haven’t seen a dentist in over 10yrs and the experiences I’ve had with the staff is nothing short of amazing. They answered all my questions and were so polite. I’ve avoided the dentist because of past experiences but coming here was so refreshing that I decide to get Braces lol.. I HIGHLY RECOMMEND ANYONE NEEDING DENTAL WORK TO COME CHECK OUT ACCESS DENTAL I PROMISE YOU WONT BE DISAPPOINTED

Negative experience: Very disappointing visits. I went there for the first time and after waiting for a while, I was sent back because they couldn’t reach my insurance. Fine, I understood, unsure why they couldn’t ask for my information ahead of time but it’s fine. I rescheduled, called ahead of time before going in again to make sure they ran my insurance and that everything was fine. I was told they would give me a call back which showed me they didn’t call ahead of time. I was told they got my information and everything was good. Went in for my appointment, waited for 45 min only for the hygienist to take me into the room to tell me that my insurance only covered part of the services since it wasn’t within network. I understand they are busy, I get it, but I don’t get why they couldn’t tell me from the get go that my insurance didn’t cover everything. I am upset that my insurance told me this was a clinic within my network but I’m even more upset that I wasted my time at this place.

Fantastic experience: Very professional staff! Highly recommend!! Wish I knew about them sooner!! LOVE THE NEW TEXT MESSAGES FOR APPOINTMENTS! GREAT WORK 1/25/24

Negative experience: Brought my brother here, who's a disabled veteran. They pulled ALL of his teeth in September and it's almost February and still no dentures. Every time we call they say they're transferring us to the main office and hang up EVERY SINGLE TIME!

Fantastic experience: Very pleased. Got some much needed emergency work done today and it went very smoothly. Staff was friendly and very understanding and caring. Ill be back... but hopefully not too soon. :)

Negative experience: the worst dentist experience I've ever had. Waited for 45 minutes after my scheduled appointment for them to even start a general cleaning. Ladies at front desk in super bad mood because phones kept ringing. Doctor I couldn't understand what he was saying. Bathrooms looked like a bathroom at a bar. Lady who polished my teeth with a fluoride solution got into a weird argument with me because I told her I didn't want to swallow a bunch of fluoride and she acted like I was stupid when I said it's not good to swallow a bunch of fluoride could I please just have a suction tube. Only lady that I give kudos to was the one who checked me in and out. I think she was an assistant. She was very nice. Place needs restructured. Only good part was that my insurance fully covered it

Fantastic experience: Had 2 teeth pulled yesterday. 1 that was very loose and 1 that just broke in half. Kayla was a great assistant. The doc numbed me up and had them both out very quick. No pain or issues.

Fantastic experience: Dr. Sree and his Assistant Sheena are amazing!! My kiddos were comfortable, got to each whichever movie they chose. My daughter needed a filling, of course was a little scared but they talked her through it - better than my tough parenting lol

Fantastic experience: Access Dental & Orthodontic staff is sooo amazing. Front Desk Staff Sarah & Katelyn. The dental staff Julie & Kayla along with Dr. Sree they are the most deciated, helpful, patience & understanding.

Fantastic experience: Been going here for years. They do a wonderful job for mine & my son’s cleanings. The staff is always friendly too.

Positive experience: Pretty easy to set up an appointment on the website. Same day confirmation by the staff at the building. Appointment was on time as well. Small fun interactive kids screen in lobby too. Will come back in the future.

Fantastic experience: The lady at the front right desk is awesome! For having state insurance she doesn’t make me feel bad about it.

Positive experience: I went to this location before when it was optim dental and it was a great place to go very nice people and clean place . So I thought I’d bring my 7 year old in to get his cavity filled. The staff was very friendly but I must say the place does not look clean what so ever. Nothing seemed to be organized or cleaned in a while. It’s very off putting and makes it feel unsafe to get your teeth done.

Fantastic experience: Great experience! Called to get my 1 yr old in and they did quickly! Service was amazing and there nice and kind. And they worked amazingly with my daughter who this was her first ever visit with a dentist. They were calm and patient with her which is a major plus!!!!

Fantastic experience: Best experience I've ever had at the dentist office. Very quick and professional. Will recommend them to everybod

Negative experience: UPDATE!!!! WATCH THIS DENTIST HE MAY BE PURPOSELY HURTING PEOPLE!! RECENTLY GOT HER TOOTH PULLED AND SHE DIDNT EVEN FLINCH. SAID SHE COULD NOT FEEL IT. THAT MEANS HE PURPOSELY OR JUST DIDNT CARE TO NUMB HER PROPERLY!! LYNELLE R. COMMENT AGREES. HER AND HER SON HAD THE SAME EXPERIENCE. DENTIST IN A RUSH YOU CAN NOT TRUST. HORRIBLE WITH CHILDREN AND NO RESPECT FOR WOMEN. HE DIDNT NUMB MY 10 YEAR OLD PROPERLY AND HAD HER SCREAMING IN AGONY. THEN LIED AND AFTER I COMPLAINED HE DIDNT WANT TO FINISH THE SERVICE AFTER PUTTING HER THRU ALL THAT PAIN. IF YOU ARE A WOMEN YOUR VOICE WILL NOT BE HEARD. HE DOESN'T REPSECT WOMEN SOME OF HIS EMPLOYEES HAVE SAID THIS DURING PAST VISITS. SOME OF THE REVIEWS HAVE BEEN TAKEN DOWN AND SOME OF THE POSITIVE ARE FAKE.

Fantastic experience: So much better than other options in town for my Insurance situation! Thanks Sarah and Kelsie!!!!!! Yall Rock!!

Positive experience: Very friendly, timely, efficient. Made me feel at ease. Understood my concerns. Scheduled follow up as soon as possible. Great experience.

Fantastic experience: This was my first time at the office and the staff was very nice and provided a quick painless visit, Emily was my assistant and was very polite and made rescheduling easy.

Negative experience: It’s an okay business, corporate is very cheap and disrespectful to their employees. They oversea certain employees and play favoritism without looking at who is actually helping the company. I would not recommend at all. sorry not sorry. have a nice day.

Fantastic experience: Very good experience for my granddaughter getting her 6th grade check up and a cleaning. Office and exam rooms were very clean. Alondra was friendly and let her know what was happening during xrays, exam, and cleaning. Very professional.

Fantastic experience: I have been coming to this location with my children for several years. The staff has always been courteous and polite, the three staff members that always stand out to me are the male dentist and both dental assistants Alondra and Julie. They all are professional, kind, CLEAN, quick and efficient. Thanks for taking care of my families smiles!

Negative experience: The only problem I have here is that when you're getting something done that requires a shot, the Dr. is NOT giving the tooth time to numb before putting the shot in. He put me and my son through a lot of pain before and the last time I was here I heard a woman yelling out in pain. Well, I went today to get a tooth pulled and he tried doing the same thing again so I stopped him this time though and asked if he could let it get numb first. Much better experience, too bad you have to advocate for yourself...sigh

Fantastic experience: I have been a patient with access dental for along time and I have never had an issue I have had teeth pulled teeth crowned and other dental work done. The office is always clean and Sarah and the girls up front are always very helpful and I feel my dentist always knows what to do or will help you find a way to make it right!!!! They’re amazing… BUT I Do have to say that Sarah at the Bloomington office is amazing!!!!

Fantastic experience: The front desk girl, Kiarri was a very pleasant and welcome sight. Her winning smile and fantastic personality will have me coming back. Great customer service!

Fantastic experience: The Dental Hygientist was great. Doctor was very dour and matter-of-fact but thorough. Front desk was attentive and fast. The paperwork was faded and hard to read, they need a new printer.

Negative experience: Hands down the most disgusting facility I have ever been to. The apt was for my daughter, we walked in and sat in the waiting room for 2 minutes before I decided to get up and leave. Dirt, crumbs, and filth everywhere. People yelling back and fourth to one another, such an unprofessional impression on new patients. I will pay more out of pocket to go to a dentist that is sanitary, who doesn’t take my insurance before I’d ever bring my child back here.

Negative experience: I made a appointment back in July or August of 2021 at Optim dental. Was told that the appointment was for October. I asked them to let the dentist know that I wanted to see what my options were. I came to the appointment, they cleaned and x rays. The dentist comes back in after then just says make an appointment to get your teeth pulled. Didn't even say what oppositions I had. So I never made the appointment and told myself I will never go back there.

Positive experience: The people here are super nice. The dentist has a calming and great chair side manner and the assistants and hygienists are awesome. I will continue to use Access as my dental care provider.

Fantastic experience: I just had half my teeth extracted 3 days ago and just want to say coming from someone who is absolutely terrified of dentist, they made me feel very comfortable and asked multiple times before, during and after the procedure if I was doing Ok. I go back to have the other half removed in 2 1/2 weeks and couldn't be more happy to have them as the ones doing it. Highly recommend! I know I'm in good hands there.

Negative experience: If I could give zero stars I would. I went in for a filling in early November 2022. After I told the Dentist I still felt pain he leaves the room and comes back and says the cavity is too deep and needs a root canal. Not sure why he could not see that in the x-ray. He starts the root canal and have me had me come back 2 weeks later to complete it. I had been in and out of pain since and my bite isn't correct and it was hard to chew. I was told I couldn't get in until January 13th 2023 for and adjustment. On January 3rd, the tooth that had the rood canal cracked and part of my tooth broken off. Please be careful going to this place.

Negative experience: To make a long story short I went to access dental in May of 2021 for a Root Canal. Since then I have been having on & off again pain on the same tooth where the only thing to soothe the pain would be to take another round of anyibiotics . I went back to access dental where they referred me to a endodontist. The Endodontist I ended up seeing confirmed that A ROOT CANAL PROCEDURE WAS NOT DONE on my tooth, they broke off a metal rod in my one of my canals and left me with a gaping cavity, it’s literally huge. Luckily in this tooth I have two canals and the Endodontist can save it because the other option would be to pull it out. PLEASE SEEK A SPECIALIST FOR ALL MAJOR PROCEDURES! These people will lie, scam and do whatever to your teeth and not have a care in the world especially if you’re on medicaid.

Fantastic experience: I needed an emergency extraction and they got me in on the same day, the day after thanksgiving. The dentist was really quick with the extraction, he also took out a wisdom tooth at the same time that i had planned to have removed. It was infected so i could still feel pain after the initial anesthetic, and they numbed it two additional times to ensure I wasn't in pain. I am very grateful

Fantastic experience: I had 8 teeth pulled yesterday, I had a consult because I need my teeth all pulled so I can get dentures I have a bunch of broken teeth but 3 that were really bothering me and asked if they could at least get those ones out today they said they can do even better than that and pull half my teeth if I had the time to sit there and have it done which I did. In no time they had me numbed up and had to give me a little extra numbing but they were extremely gentle and caring the shots didn't even hurt much and I had some in the roof of my mouth, they let me numb up a bit and started pulling the whole process was quick and gentle. It hurt less than having a filling done. I can't wait to go back to have the other side done and to get fitted for dentures. I would definitely recommend them!

Fantastic experience: I was there on 09/30/22 and on 10/3/22. This place is friendly, clean, caring, and the BEST dental experience I've ever had.

Negative experience: I had been going to Optim Dental since 2018 and never had a problem until yesterday. Upon arrival and signing in, I was told by a receptionist that I did not have an appointment. Luckily there was a more experienced receptionist who explained it was due to a system change, that it did not show up on their new schedule. So, she added my appointment and I was seen maybe 10-15 minutes after my original time. This was supposed to be a regular check up/cleaning. Assistant did xrays, and the dentist came in shortly after. She was trying to explain I had 2-3 cavities. I could not understand due to a combination of mask/accent/lack of explanation. I was seen 6 months prior, and had no cavities (i take care of my teeth & don’t eat a lot of sweets) so these 2-3 cavities were surprising. While trying to understand what they have on my chart, the dentist clearly gets frustrated with me not understanding and I can tell she’s frustrated. She didn’t even seem to want to explain my chart honestly. I basically had them start the cleaning without even knowing what work I needed done. After about 5 minutes of what I felt was a ROUGH & RUSHED cleaning, I shook my head to get her to stop. I literally had water running down both sides of my face. Typically any male dentist i’ve had is super nice - asks if you’re doing okay every minute, and if there was water running on your face, they’d dab it with the bib. As soon as they stopped, I explained it felt like she was rushing and that i’ve never had an experience like this. Her & her assistant took of their gloves instantly and said my cleaning was done (still have spots of plaque on the back of my lower teeth), and if I wanted to schedule another appt I could, or I can get my cavities filled elsewhere. I then told them they hadn’t even polished my teeth yet - the dental assistant huffs and puffs and sits back down, so I request a different assistant. Literally the most rude dentist i’ve had at this location, and the worst experience at the dentist i’ve ever had period. I will not be going back. Unsure if it was rushed because I wasn't on their new schedule, but there definitely were too many patients there at once.

Negative experience: The worst place ever! Literally been waiting months for a call back! Everytime I called, I get a call center that day they're leaving a message to the Bloomington office. Yet, months later still no call back to set up my services. Absolutely the worst!!

Negative experience: They canceled my son's appointment for a remodle, not good at planing on there part so i missed work because of there bad scheduling. Then about a month later they pulled one of my kids appointments because there call center didn't reach me so done. I can't keep missing work because of there system and how they run things. I hope they change there business name again and cancel other appointments why others can figure out how much work they want you to miss on behalf of there faults. Should be no stars!!!!!!!!!!

Negative experience: My mother who is retiree waited 6 months for her dentures, and once they came the doctor confirmed they do not fit or work. Unfortunately Optim is now refusing to fix the problem.

Negative experience: I have visited 2 days ago. My scheduled appointment was at 4pm but I was attended by the care giver after waiting more than 30 minutes. This visit was for annual check up and cleaning. But the lady who cleaned my teeth was not a good hand. I got hurt and still I am having pain in two places inside my mouth- upper center and lower right side. I am so disappointed with their service. I don't know why she was in hurry and just cleaned my teeth without any care. She spent hardly 7 minutes and rushed to attend another patient. This is totally unexpected. I am so disappointed that it drove me to write this review. Obviously I will not recommend any of my friend, co-worker and family member about optim Dental. If my pain really turns worst in another 1 or 2 days, I will take necessary actions!

Fantastic experience: Everyone here was so kind and really helped to put my mind at ease as during my visit today. They went out of their way to make sure I was comfortable during my extractions and explained everything along the way.

Negative experience: If I could give ZERO stars o would. One dentist here,rushes everyone. Lies to your face. If you use state insurance, don't expect quality work from here. just picked up my permanent dentures after a year of this process. They gave me another set of immediates and are trying to pass them off as permanents. No name on these things, so if I died, no one would know who I was. Liar told me my wax try ins were for the teeth only. LIE! MY SO CALLED PERMANENTS are ridiculous! DO NOT GO HERE FOR DENTURES!

Negative experience: Took 7 months to make 2 partial dentures and they both are garbage, now I have to fight for all my money back so I can go to a different dental office and have them made correctly and go through this whole process again for a 3rd time. Would give 0 stars if I could.

Fantastic experience: I had a wonderful experience at Optim Dental blmg. Fully up-to-date xray machine, the extraction was a breeze. Absolutely no pain, did not take him long at all. I will be returning in three weeks for more additional work.

Negative experience: Went in there today for a basic cleaning. I was told I needed a deep cleaning. Cool. Not a problem. She had to numb the bottom of my mouth... Now mind you, to do that, she has to stick a very long needle in my mouth 4 times in 4 different spots. Well, the first injection didnt go well. She was a bit rough and inserted the needled too much. How do i.know. because its MY MOUTH! well, long story short. She didnt rinse my mouth completely for the blood to clear and was too aggresive with tje cleaning tool. My whole mouth hurts and I regret going there. I feel ljke people who have medicaid insurance get treated differentlt!!! Do not reccommend!!!

Positive experience: Me and my daughters have been here a few times. Friendly staff for the most part. Good luck calling in for appointments or anything. They never answer. You leave a voicemail and they don’t call back. Annoying.

Fantastic experience: Optim Dental in Bloomington is the best place ever! Having teeth that needed to be pulled and having major dental anxiety/fear of any dental work since I was a kid, they made the experience barrable. My dentist kept asking if I'm ok throughout the procedure, making sure I was ok. They are gentle and understanding and take things slow. Definitely wish I had found them sooner before I developed teeth problems. Definitely recommend going to Optim Dental!!

Fantastic experience: This is Sharon. I had an appointment yesterday. Everyone I had contact with were very knowledgeable, friendly but most of all kind. Have appointment next week for extractions and then dentures. So far very pleased with my care and would give them a very good recommendation.

Fantastic experience: The Staff and Dentist and the assistants r very polite, respectful and helpful, they make sure u feel relaxed and comfortable, great people skills me and my son are patience, Thankyou Optim Dental for ur Caring Services

Negative experience: My appointment was 10am, I arrived at 9:50am, Waited till 10:10 before they called me back for a cleaning, I sat in the back room till 10:50. I walked to the reception desk and told her I have been waiting for almost an hour. And if they didn’t have time to see me they should’ve made my appointment for a different day. I scheduled this appointment months in advance, took time out of my schedule to come down and wait to get a cleaning. She screamed at me that she was on the phone. I walked out. I will be reporting to the BBB and American Dental Association. I have had three appointments with this office and waited over 30 minutes after they called me back every time. These people are inconsiderate of customers time or incompetent or both. I rate this visit zero stars.

Negative experience: Made an appt for my daughter 3 weeks ago. They called yesturday (Thursday) to let me know there was a mistake with scheduling so they were able to get my daughter in today (Friday) at 430pm.... We arrived about 410 to have time to get paperwork filled out and be ready for our 430 appt. Well by 5 pm we finally got put into a room and the hygienist left and did not return but went in to help the patient that came in half hour after we had already waited. At 515 I asked how much longer it would be as we had already been waiting 45 min past out SCHEDULED appt. She informed me they only had 2 hygienists at the office. Out of respect for the patients who waited patiently they could have at least informed us or helped us first as we had arrived first so we walked out as I had prior commitments I would be late for. Will definitely not being returning!

Fantastic experience: Very nice dentist and assistants. Gave very thorough explanations and warnings etc...all around a great experience. I would not be scared to go back here...which I have experience with other dentists. Thank you so much Optim

Positive experience: Great care and patience with my 15 Year old daughter. Always a good experience. Will continue to go to Optim Dental.

Fantastic experience: They are the nicest clean caring people. The doctor is so gentle, kind, caring and patient. He is the best. God bless them all.

Negative experience: I confirmed my appointment via text. When I arrived they were closed because they don't open up until 9 a.m. and my appointment was at 9 a.m. I waited a couple of minutes after 9 a.m. and they were still closed. An employee walked up to the door to let me know that they were closed for the day. I informed her that I confirmed my appointment via text and she let me know that they called everyone and rescheduled their appointments. I said ok and went back home. They never called me to reschedule. Proof of that is I received a text message asking how was my services today.

Negative experience: I scheduled an exam and xrays because of a tooth ache Nov 2020, they advertised at the time of you paid for exam you would get free teeth cleaning so I scheduled exam had xrays paid in cash and was told I needed a root canal redone and referred to Oral Surgeon. Than I decided to call and schedule my free teeth cleaning and they said sorry if wasn't in my Acct file. I chose there because I thought well at least for the money I'd get a free teeth cleaning but turns out they dnt stand behind what they advertised and the receptionist didn't really care , basically my fault for not getting in writing. Just goes to show you Customer service means Nothing to Optim Dental.

Fantastic experience: Per my 8 year old granddaughter, the staff was very nice and patient with her. They also told her to floss and put stuff on her teeth to help keep cavities away. We were very happy with our visit!

Fantastic experience: I told them from day one I don't do real well and have a horrible gag reflex. They understood and went slow for me. I just finished my final extraction today. I am thankful for this team. Even though I sometimes felt like may have been frustrated with me they never gave up. Thank you very much. Next step should be interesting.

Negative experience: Had a wisdom tooth removed. Said I did not want numbing shots I wanted to feel nothing no pressure nothing and they said they put it in my notes and let me say they ended up doing the numbing shots like I asked NOT to do. Felt it all. Then they were still working on getting my tooth out when they closed and they tried to get me to agree on stopping and coming back 2 days later.... all I could think about is how painful that would be for me!!!! I said no. And ever since then I have a whole from where they removed the tooth because it clearly didn’t heal properly and my teeth are SOOOO sensitive. I can’t eat sweets drink anything really cold or eat anything cold.

Fantastic experience: I went there today for the last minute care - they were so extremely accommodating - even taking the time to use language translation to explain what they are going to do.. so very helpful and friendly staff and understanding! I feel so much better today - thanks to them! 5-star service!

Fantastic experience: IT is a very friendly environment Dr and staff was awesome you are seen at the time of appointment no wait will definitely recommend anyone

Fantastic experience: The entire staff is great!! They actually care about you as a human and have wonderful bed side manners!! Was glad to find out they took my insurance Molina!! I’ll definitely be back and highly recommend Optim Dental!! Thanks again!!

Negative experience: First, came in for pain for a tooth that eventually needed a root canal and crown. Root canal relieved my pain significantly, but the problem was the crown placement. I had a temporary crown for about a month or so, and then my permanent one was placed. Not even a week after and my crown fell off due to lack of instructions by the doctor/tech. My idea was that a permanent crown would be good to eat on since it’s “permanent”, I had no knowledge that it would take up to a week for it to settle completely. Came back in to have my crown placed and I’m sure that the dentist altered my crown, I smelled something burning and heard a buzzing sound. After that, I have experienced nothing but sharp pain when biting down with meals (that need more chewing) and generally a sense of soreness to the point where I cannot chew. The dentist that performed my work, Dr. Sree, was dismissive of my concerns that my crown was too low and flat, and instead kept shaving my crown down like it would help. Then gave me steroid medication because it could be due to “inflammation” under the tooth. Not to mention I had to call the office AT LEAST 5 times before anyone even contacted me about a refund. I’m going to have a second opinion soon and I will certainly be in contact with my lawyer should this turn into something more. I would give 0 stars if I could. Also, staff seems to be incompetent half of the time, and the doctor and techs, at most times, make you feel rushed and like they are on a time crunch. 90% of the time I’ve gone I’ve waited at least 45 minutes to be seen by the dentist. 10/10 would NOT recommend. I’ll be going elsewhere and I literally only tried this place because they accepted my insurance. Go elsewhere if you can, it’ll save you time and money :)

Negative experience: The doctors and nurse at this place is awesome, and highly recommended. However their customer service is another story. The first time I visited them, there was an issue of them charging me twice. Apparently I paid with my own cash after the appointment and when they send the insurance detail to my insurance it automatically charged my medical spending account. This problem should easy be solved, however whoever is in charge of sorting out bill payment is constantly on "lunch break" so whenever the front desk forward me to them, it is always that lunch break message. Second time was pretty surprising smooth, however the third time was awful. whoever was at the front desk is not the person I met last time. I was few minutes late, and when I got in I also had to wait for couple minutes as they were busy. when it was my turn she told me I can't go continue because I wait too long in the line and passed the 10 minute mark. So they had to reschedule it, the thing that made me mad was that awful attitude of hers, super unprofessional. It made me want to cancel my appointment right there. Due to their unprofessionalism at the front desk, this probably will be my last time at that place. I highly recommend you go to another place if you can. While their dentist are friendly and experienced, their front desk experience can vary depending on the person.

Fantastic experience: Thanks to the very friendly staff and dentist for being honest with you about all options available. Absolutely love their preparedness and it left me feeling like they did the work of two visits in one when compared to others.

Fantastic experience: Great place! My first time there and they cleaned my teeth and extracted my baby tooth the same day! Definitely recommend!

Negative experience: While the dentist I saw was gentle and patient, his assistant was horrible; appeared very uneducated in her role, and unprofessional. She consistently didn't know what tools to get the dentist, she didn't know how to operate the x-ray machine they used, she talked more to her co-worker about plans after work than my pain, and when the dentist was relaying my prescription to her, she was holding a pen over the desk counter with no paper and was air writing--- not actually writing anything down. Once it came time for her to submit my prescription on the computer, she couldn't remember the doses and didn't call it in to a pharmacy either.