Aspen Dental - Quakertown, PA

Fantastic experience: Very friendly from the moment I walked in. The xray tech was super nice and caring with my tooth pain that I was in. When I saw the dentist he was great very friendly and explained everything to me step by step what would need to be done and what didn't. I am very happy to have all my dental work done here from this day on

Fantastic experience: Although short handed and quite busy, everyone was extremely professional and courteous. Sad that some folks can’t understand circumstances beyond one’s control with employees getting sick and not being able to work on any given day. Hats off to the front desk gals for handling the attitudes towards them with grace and dignity. The Dr. was also very attentive and helpful throughout my emergency procedure. I’d highly recommend this facility to anyone with dental needs. Thanks Aspen!!

Fantastic experience: We were able to get an appointment quickly. The staff was super friendly.

Positive experience: I made an emergency appointment due to two front teeth that had broken in front. I arrived on time as scheduled. A fee ($) was collected for my visit. When called, x-rays were completed. I was then guided into the room where I was to be seen by the dentist where tooth instruments layed on the tray beside me for looking into my mouth. The dentist came in and shared my x-rays with me. He stated that I needed a deep cleaning before filling the 2 top front teeth that had broke. The instruments used to check my teeth never left the table. He never even looked into my mouth." I was then guided to the front where we discussed the cost of the procedure, which I had to finance after the initial down payment. This was due to the fact they no longer took the insurance I was using. After considering the cost, and wanting the work done that day, I agreed to the cost. I stated okay', let's do it. I was then told that the payment was to be received at that moment, however, the dentist can't do the work today, he has 4 other patients scheduled. I was suddenly confused by the fact that I was also a scheduled patient who needed work, who drove an hour and twenty minutes to get there, and the dentist never even looked into my mouth. He only looked at my x-rays. I then stated that I am willing to make the payment, but only if I am seen today. They stated that I can be seen tomorrow. I was not willing to do a turn around visit, so far from home. They mentioned being affiliated with another office in Cherryhill Nj. Most importantly, it was never mentioned that that office does take my insurance!" It was only mentioned that each office does things differently. I called the Cherryhill office, which was closed over the weekend, and wouldn't be open til that coming Tuesday, which is why I traveled so far to be seen. They were able to transfer my x-rays, as well as get the work done when scheduled for the day I was seen. The staff was very welcoming from the moment I walked in. They took the time needed to make sure everything was confirmed, with my coverage, other affordable options of payment if needed as well. The Dental hygienist, and the Dentist did excellent work. They took the time needed to complete both procedures. I left with a big smile on my face. I was extremely happy with the welcoming service I received!"

Positive experience: Went in for a bad toothache. The doctor said it was infected and prescribed amoxicillin for 7 days. He explained I had 2 options to go forward in treatment, extraction of tooth or root canal. The doctor was informative and helpful, and told me they would call me with pricing and appointment. I felt very pleased upon leaving. However I was never called. After 5 days of using the medicine I called the office to set appointment and go over pricing. The receptionist, Rachel, said the lady in charge of that, Melissa, was busy and would return my call that day. Well it's been another 5 days and still no call. I chose my star rating for the lack of follow up by paperwork administration.

Fantastic experience: My hygienist, Azure was so amazing! Took her time, explained every step as she went and made it such a great environment!

Fantastic experience: I appreciate the experience I had with Aspen Dental, located in Quakertown, Pa. I was in serious pain after searching too long for a dentist that took my insurance. I love the fact that I was able to make an emergency appointment online with Aspen, and that process was super easy. When I arrived, the staff and office was very inviting; from the smilie face on the sign in sheet to the plants and diffuser on the desk. Although I could not speak from the pain, the staff at the from desk was very patient and polite. I felt a sense of calm. When I made my way to the back, everyone from start to finish handle me carefully and professionally. I was so pleased even with the staff member who checked me out. I made the decision to make Aspen Dental our family dentist and told both of my adult children of this transition as soon as I returned home. Aspen Dental (Quakertown) is definitely highly recommended by me, a very satisfied customer.

Fantastic experience: I have had an absolutely great experience here. The receptionist is always cheerful and welcoming as soon as you come in the door, and she always greets you with the biggest smile. The manager went above and beyond to make sure I was able to have everything I needed taken care of, all while making it affordable. She also dealt with my many questions and going through every option, in detail, with me. And the Dentist here is by far the best one I have ever seen. He’s calm and reassuring, and is quick to help with anything you are having concerns with. They made me love my smile again, and I can never thank them enough for that. I will always recommend coming here!

Negative experience: I had a bad experience. I make a appointment day before. I told these people I had a broken tooth I wanted pulled nothing else. I get there 8am I get 18 gray pictures of my mouth I say I just want a tooth pulled. I then go to another exam I say I just am here to pull a tooth. Now. Its 9:30am I still haven't seen a dentist. Im told your teeth need cleaning we can do bridge work repair your tooth. I got up walked out. I still got a broken tooth in pain. People are a real joke Waste of time and my money. I can't believe all they want to do is dig deep in your pocket. I said 10 times just pull the tooth its broken and lose. Never again.

Positive experience: Everyone was very friendly I was put off by having to prepay my next visit, although ai realize the reason for it. Because I got all those x-rays and got a 29.00 deal for being a new patient, people probably don’t return. I will keep my appointment. See you then

Fantastic experience: Aspen has worked hard to gen my denture right

Fantastic experience: Greeted with a smile. Felt welcome. Receptionist glad checked my insurance to confirm their Doctors are in the network.

Fantastic experience: The entire staff from check in to end of appointment were very personable & kind. Went in for a simple fix & turned out I needed a more time consuming procedure & the doctor managed to fit me in so I wouldn’t have to go back. Very appreciative & will continue my oral care with them.

Negative experience: Nice staff, hide how much they charge and add what feels like hidden fees until it's too late. Way Over priced.

Fantastic experience: My experience was very great. I had got a cleaning done by the hygienist Ahmed. He was very kind and thorough. I would definitely recommend this office to anyone looking for a great and friendly experience.

Fantastic experience: I had a good experience with the dentist going over everything I needed, I do recommend Aspen dental in Quakertown

Negative experience: This was by far the worst dental experience I’ve ever had, and I do not say that lightly. The front office staff were friendly and professional, and the X-rays themselves were done fine, but everything after that went downhill quickly. When I sat in the dental chair, they didn’t even put a standard bib on me. During the denture molding process, the material got all over my new sweatshirt. To make matters worse, water was accidentally spilled all over the chair seat, and instead of cleaning it up or offering me a napkin, they just left it there while I sat next to a puddle of water. The denture specialist was extremely unprofessional. He took one impression mold and seemed to expect the dentures to fit perfectly without any detailed adjustments or measurements. When I explained that I wasn’t happy with how they fit or looked, he appeared annoyed rather than willing to help fix the issue. I eventually requested and received a refund, then went to Lansdale Dental Arts. That experience showed me what a true professional denture process should look like. They carefully mapped my smile line, lip placement, and other details to ensure the dentures looked natural and fit correctly. None of that was done at Aspen Dental. Based on my experience, I cannot recommend this office for dentures. If you need denture work done, I strongly suggest looking elsewhere

Fantastic experience: From the initial telephone call to the appointment , the team at Aspen, Quakertown, PA handled it perfectly! The visit started with the excellent reception provided by Ajanae informative as to what was the protocol to the conical scan completed in a very professional manner. I will continue with treatment with this location with the assumption that the services will be excellent! Dr. George Petito

Fantastic experience: You were very professional and you helped try and resolve my issues with my insurance as much as you can. Thank you

Fantastic experience: Wonderful experience! Ahmed is the best hygienist!

Fantastic experience: Great experience. Staff were friendly and understanding and listened to my concerns. I had a cracked prior filling from another dentist and this dentist was able to replace it without issue. My bite feels better than it did before too!

Fantastic experience: Everyone was very professional, attentive. After the exam the dentist agreed with me. To pull whatever teeth I have left and have dentures.

Fantastic experience: I hate the dentist but this place was genuinely awesome!!

Fantastic experience: I recently been to a different dentist that was awful in my opinion. I came here with kind of an emergency. A cracked tooth that was infected and needs to be pulled. I was extremely surprised with the pricing not using insurance was cheap in my eyes to be seen and get a full set of X-rays. The the office ladies were awesome kind and sweet. The woman who took my x-rays was great and patient with me. The hygienist was very nice listen to what I had to say, gently took care of the issues he was looking at. And the dentist was extremely friendly super open and talkative about what was going on and what he recommended. And quickly gave me a solution and a plan to take care of the issue I was having. I definitely recommend and have already sent out the number to friends and family that I know need dental Care. Highly recommend.

Negative experience: Scheduled an appointment for a routine cleaning, was there total for 1.5 hours and couldn't even get a cleaning during that time. Entire experience was them trying to upsell on anything possible.

Fantastic experience: The front desk staff was incredibly friendly and welcoming, and the assistant, Zuli, was very supportive when I was nervous about my procedure.

Negative experience: Aspens Dental is listed approved from Dominion Dental went for a filling was quoted a price was told had to pay before they did the filling then 2 months later I am getting a bill for 200.00 and not showing my money I paid . Don’t understand your people quoted me the price unfair not honest .

Fantastic experience: We had such a great experience at Aspen Dental. My mother-in-law was extremely nervous about her appointment knowing she was going to need an extraction, but the entire team truly went above and beyond to make her feel comfortable and safe. From the manager Jazlin, who helped me get a last minute appointment for her set up asap, to the manager at the front desk that welcomed us when we got there and everyone on the rest of the team were welcoming, kind, and so helpful. They took the time to explain everything clearly, answered all of her questions, and made sure she felt reassured and comfortable every step of the way. You could genuinely feel that they cared about her comfort and well-being. It made such a difference for a family who struggles with dental anxiety. We are so grateful for the compassion and professionalism they showed her. I highly recommend Aspen Dental to anyone, especially if you’re feeling nervous about going to the dentist!

Fantastic experience: I had an amazing experience at Aspen Dental! The staff was incredibly professional and enthusiastic from the moment I walked in. The office was spotless, and they took time to explain every step of my treatment plan. I would recommend this dental office.

Fantastic experience: Had a great experience here for a deep cleaning and a wisdom tooth extraction. I was a bit nervous about the extraction but the team made me feel comfortable and the procedure was surprisingly quick and painless The deep cleaning was thorough and my teeth feel amazing Professional staff and a clean office definitely recommend!

Negative experience: If waiting 2 hours and never seeing the Doctor is normal you can keep this place. They are money hungry way to many people at once and thd funny thing is I left after 2 hours never was seen by the doctor and they never even called me.Do NOT waste your time at Aspen Dental they are a train wreak

Fantastic experience: I appreciated everyone that worked on my teeth but especially the manager that I spoke to on the phone. Excellent service!

Fantastic experience: I was apprehensive about getting work done anywhere due to embarrassment and fear of dentists. I couldn't be more pleased with the caring staff and the end result. Thanks so much!!!

Negative experience: Horrendous! They cancel appointments without notification, bill you for scans and X-rays that were never done, and it’s filthy dirty in the office to boot. Stay far away from this place.

Negative experience: Pleasant interface with staff. I when there to get xrays and tooth cleaning. Xrays showed what faintly appeared to be a dark shadow at the root area of 2 death, not definitive. So gave me the opportunity to meet with a specialist for review, over $400.00. Then if needed removal of 2 front teeth, root canals replace teeth,,,$2000.00 plus additional for new teeth. They would not clean my teeth until the costly procedure was accomplished. Additional $900.00 for deep scraping but with no gum bleeding noted, but jaw bone loss due to aging, procedure not need. In my view. Before even getting my teeth cleaned i am out nearly $3500.00. I am done with Aspen dental.

Fantastic experience: I was at Aspen Dental for the first time today. I highly recommend Aspen Dental. Everyone was very friendly.

Fantastic experience: Pleasant, and the staff was very informative in addressing all of my dental issues to include references.

Positive experience: The young girl was very respectful of me n took great care.

Fantastic experience: I had a very positive experience at this Aspen location. Management and the front desk staff were welcoming and professional. My X-rays were completed efficiently, and the dentist was kind, knowledgeable, and informative throughout the visit. I would highly recommend this location to friends and family.

Negative experience: Received their aligners, followed the process and weekly shifts/instructions religiously but when I finished there was a noteable lack of change. I express this to them and ask for a new set of adjustments/refinements. They take new scans and tell me they placed the order for a new one. It never comes. We go back and forth for over six months - (I.e. I am the one who calls they say they will call back with information, they never do. ) After months and now two scans (after apparently the first scan wasn’t found) they finally have the new adjustments, only to find they were not even the adjustments. It was the wrong item. At this point I just request a refund- I’m exhausted and spent $3k on aligners that did not work. After weeks (again) of me calling for an answer they agree to 30% and state there is also credit in my account they will send me a check via mail to arrive the next week. Two months have now passed and still no check. Please do not work with this place, the lack of honesty and accountability is incredibly disappointing and they come across as a scam business

Negative experience: I don't think I've ever written a negative review. I usually disregard negative reviews because I know people are complainers - so please know this is genuine regarding the unprofessionalism. All I wanted was a cleaning. That is literally all I came in for but I realize as a first time patient, they probably need to get a baseline. They did 16 XRays which was whatever. Then I get checked out by doc and was told that I was pretty much good to go after a few minor recommendations I don't really care about right now. Then the Office manager came in and was about to send me on my way and I asked about the cleaning. Apparently a dentist office only has 1 hygienist that was unavailable? I don't appreciate that no one called me to reschedule or let me know ahead of time. I had to coordinate with my toddler and with work to get there (as many of us do) for them to waste my time and tell me they won't even do the cleaning I came in for. They tried to get me to schedule again for a different time. I just find it extremely bizarre they don't have more than one hygienist working at a dentists office or that they wouldn't call first to give a heads up and option to reschedule if the sole purpose for the visit is a cleaning. Sorry for the negative review, but people are busy and you all should be more transparent.

Negative experience: October 2024 I was set up for my first step for my implant and was to call back for step 2 in a couple months. I called and was told there was no surgeon at the time. They will call back once they get one. So another month. We will call you back. I never received a call so I called again. I finally got in. Unfortunately I was in the hospital that day and had to cancel. So I was told they will call me. Again no call. Called again no surgeon we will call you. This went on and on. It is January 2026 and still on step 1

Fantastic experience: They worked me into the schedule day of for a dental emergency and took care of me so I could get through a wedding I was in the same evening. Very kind people in the office as well.

Fantastic experience: Dr Gilbo and his staff were excellent. They saved me from a weekend of agony! A++

Fantastic experience: Staff, doctor and pricing were absolutely exceptional. Ty you to everyone at Aspen Dental, Quakertown pa

Fantastic experience: So glad Aspen Dental can schedule emergencies. I loved how they reviewed the costs of service before they do any work on your teeth. The doctors and staff were all very friendly.

Fantastic experience: Great office overall. The staff there listened to my main concerns. Alyssa is very welcoming and kind plus hygienist was great and knowledgeable. Highly recommended

Fantastic experience: As a patient who needs extensive dental treatment my experience was nothing short of exceptional. Between the hygienist & doctor gilbo I was very informed about what needed to be done. Most of all the front office was incredible. Jazlin is efficient, kind hearted & got me in quickly with a treatment plan that worked out perfectly for me, I can’t thank her enough, she is astonishing at what she does. I look forward to getting all of my work started.

Negative experience: Literally the worst experience in any dentist office. And I'm 65 years old! Unprofessional dentist who was codasending, ignorant, and disrespectful! Save yourself the same embarrassment and frustration that i experienced today. I will follow up with State Agencies in reference to my complaint.

Negative experience: Appointment was for check up and cleaning. Got check up with added perks, but no cleaning. Perks were to remove 3 teeth and get a partial set of dentures. Seems they are just looking for a sale.

Fantastic experience: Great place! Everyone is courteous and attentive! Jazlin the office manager is awesome! Dentist was also very good! Definitely recommend!

Negative experience: After calling before I made the appointment, and checking on the United Healthcare supplement website, Aspen Dental was supposed to give me a discount. After the X-ray and dentist visit I was told that they do not participate. I would not return to the Quakertown Aspen Dental even if they did participate. Although the people were friendly, it was very dirty with paint off walls, dirty carpet and the patient chair with an armrest falling off. No thanks

Negative experience: I went there with a very bad tooth ache, expecting maybe an extraction or root canal they took x-rays. THATS IT. Then proceeded to explain to me that it was gonna cost me upwards of $15,000 to repair my teeth. Did not get me out of the discomfort I was in. Sent me on my way. Will not go back there ever. Ill pull my own tooth before goingback there.

Negative experience: A nightmare…. Waited for 2 hrs to be seen, didn’t measure for crown correctly, temp crown was cemented in a needed excessive force to pull off… dirty, in correct billing, just to let you know a hint of my visit.

Negative experience: Over charged me by $1000 dollars. My EOB included what I should have paid right there in black and white, they still fought me. Supervisors are NEVER available. I spent hours in the phone with Aspen. I am currently still fighting to get it back. They don’t return calls, I had to follow up multiple times to get someone on the line. Melissa who works at the front desk is rude and has a major attitude problem. She refused to give me receipt of the refund they “processed”. I ended up recording my calls with them so I had proof of the way they spoke to me and proof that they agreed to give me my money back. UPDATE I went back for my crown after Ramir said I could come in and get it without payment until they processed my refund (they owe me more than I owe them). Once I got to the office he tells me they are refusing to provide me service until I pay them even more money. Meanwhile, I have Ramir on a recording stating that I would not have to pay. I asked him why he booked my appointment under false pretenses and why he would even have me come in for ann appointment at all if they weren’t going to do the work. He said it was to provide me with an EOB which I already had and provided TO THEM. He lured me into the office under false pretenses. I also have that interaction on recording which I WILL be posting. I demanded to speak to the doctor to explain I would not be paying the office any more money until I was refunded for the overcharge. He was extremely reasonable and agreed with me. He ended up placing the crown. The dentist is the only one keeping this place alive. The office staff is horrendous. To be clear, I requested the refund from both the local office and corporate on 9/3 and they didn’t even bother to call me or email me back at all. I had to continuously follow up. It is now 9/17 and I still don’t have my money back. All paperwork and receipts outlining what I was explaining were provided to them. UPDATE 2 They attempted to overcharge me AGAIN. I’ve but in a report to the BBB as well as FTC. Correct payment has been submitted yet Ramir is still harassing me with phone calls non-stop.

Negative experience: I went in for a chipped tooth. I was told I needed a root canal, crown, and a deep cleaning. He (I couldn't tell you who because he didn't introduce himself) didn't even check my gums to know if I needed that cleaning. I don't need a deep cleaning. He 'couldn't tell' by x-ray or visual exam if the chipped tooth could be fixed with a filling. It was several minutes until I met with the 'office manager', who said the total cost was over $7000 and over $3500 after insurance. First and foremost, the things he recommended do not total anywhere close to $7000. Secondly, my insurance covers 80%.. do the math! Lastly, the so-called hygienist couldn't pronounce names of medications, and he sent me home without even temporarily filling the tooth and with a script for an antibiotic when there isn't an infection. What a joke and a waste of time. 0/10 do not recommend

Fantastic experience: The receptionist was very friendly. The lady that did xrays understood why I came there. The dentist gave me advice about my teeth and took care of the loose tooth that I came in for and gave me medicine to get at Walmart. Overall a very good dentist office and will be returning there in the future.

Fantastic experience: The front desk person, the Billing person, the hygienist and the dentist were all very helpful. Everyone knew what they were doing and treated me with respect. I will have no problem coming back for my future appointments.

Fantastic experience: Easy to schedule appointments with, and very informative on dental health and problems. Dentist took the time to discuss and answer questions. Overall great experience.

Negative experience: I’m sorry, but the front desk at this office (***Alyssa***) who hung up on me and told me, incorrectly, that I needed to speak to a manager to give verbal consent for my husband to speak to them. is absolutely horrific, as is billing. They do not give you correct information about how many appointments you will need for procedures, they schedule you for one time and then you get a confirmation for a completely different time. Then when you try to call, they are not available or you’re on hold for 15 minutes. I recently got a crown put in in three weeks later it hurts more than it did before. This is literally the only reason I’m going back, I do not recommend them to anyone and I will be looking for a new dentist. I paid over $700 up front and got a bill 2 months later for $1,400. This place is trash

Fantastic experience: Very friendly staff! Also very accommodating. They explained everything. Painted the full picture and then gave me options.

Fantastic experience: The staff here is truly great from the receptionist to the doctor! Everyone there is truly wonderful! The doctor and hygienist listened to my main concerns and was very thorough. Highly recommend this great team and look forward to going back!

Negative experience: Stay Away From this dentist. They never have a hygienist, they reschedule you all the time and their billing is unclear. I needed a cavity filled and they told me it was $26 dollars. When I got there for the filling appointment they charged me136 dollars. Then I got a bill for 136 dollars a few days later. There staff is also unfriendly and seemingly overwhelmed all the time. Go anywhere else!

Fantastic experience: I have tourette's and the whole staff made me feel comfortable and didn't bat a lash when I inevitably displayed tics during my visit. They were thorough and gentle! Thank you to the staff

Negative experience: This was very disappointing and not the way a first impression should go. First time visit, but expressed when making appointment, this was for a cleaning. X-rays taken. Fine. Back to chair and the waiting game begins. When hygienist arrived, all numbers were checked approximately 5 minutes and then she checked out. Dentist finally arrived and he check my mouth maybe a minute tops. Says I’m good. Checks my daughter’s mouth and discusses her two cavities in baby teeth. Dentist checks out. Assistant arrives and says you’re done. Come back another time for cleaning. Proceeds to walk me to the waiting room and tells me to wait for manager. At this point I was done. The manager was nowhere to be found (turns out he was behind the desk but never acknowledged me. Proceeded to call someone else back. At which point my daughter and I left. I live 7 minutes from the location. 2 hrs door to door. And only my daughter’s teeth were cleaned. Needless to say I will be finding a new dentist.

Negative experience: The wait for a dentist was over an hour. He was very impersonal and sat behind me to talk to me instead of where I could see him. I asked if I could have antibiotics and they said they would call me when the prescription was sent and 24 hours later I still haven’t received anything. Worst visit I ever had

Negative experience: I went there to have a loose painful extracted. All they did is try hard to sell me several thousands of dollars worth of dentalnwork. They did nothing to relieve my immediate discomfort. Because of this ibwill go to another provider when I have my major dental work done. I gave them 2 stars only because their office was clean

Fantastic experience: They take the time to listen and help. Always great experience with them. They also tell me before if I will be charged more for services and ask if I want it or not.

Fantastic experience: We travel all summer and it was my first time at this office. I needed a cleaning and a tooth checked. Fantastic staff from check in, to the hygienist, to the Dr! Great experience!!! Would highly recommend

Fantastic experience: This is a well organized practice and the entire staff is very professional and friendly. The doctor was quite clear about my options for upcoming work. I wasn't sure about a corporate chain at first, but they have some clear advantages.

Negative experience: Wasted an hour of my time. Couldn't figure out how to do a cleaning for new patients in the 1+ hour long appointment for a regular cleaning that was scheduled. Apparently it's common practice for that they can't perform a cleaning for new patients on their first appointment. My follow up question is why am I here then?

Fantastic experience: I found this practice when I broke a tooth on a Friday afternoon, and they were the only place I could find that had an emergency appointment. Not only was the doctor able to save my tooth, but my crown is so perfect that I can’t believe it not my real tooth. I was so happy with my emergency care, that I have transferred my routine care to this practice, even though I live in Allentown.

Fantastic experience: I was very nervous about going, because I was in a fair amount of pain and this was my first visit to Aspen Dental. Truthfully, other than the novocaine shots being very uncomfortable, the entire rest of the process was pain free. The staff was kind and the doctor was very compassionate during the extractions. They were all very aware that I came in with pain in several teeth, and were understanding and empathetic throughout the whole process. Even the office staff worked with me on pricing and gave me a reduced rate as a patient with no dental insurance. My daughter had been texting me, throughout the afternoon to check on me, and as soon as I left, I texted her that my experience was great and that I would definitely go back to them again. Pretty amazing for someone who is scared of the dentist in general!

Negative experience: Daughter had apt @ 8, did not get taken back till 830. Apt was for a cleaning, dental hygienist called out sick, did not tell us till after dentist came in. Dentist (Dr. Hu) huffed and puffed from the time he walked in till the time he walked out. His white jacket was not even white, very dirty. He seemed very annoyed to be at work, did not sound confident with his speech.

Negative experience: Seemed pretty low budget, and the Doc seemed to be super young and not very knowledgeable. At all. Only good part is that the first visit was free, which should've included a cleaning, but they told us we needed to come back for extensive cleaning (which they would've charged over $1000 for).

Fantastic experience: Dr Hu was amazing I was scared to get my teeth pulled, I didn't have to be upset he did a great job. The rest of your staff were great. Thank you Mary parkkia

Fantastic experience: I had a great experience here that took me in right away as I was in a lot of discomfort. They diagnosed the issue , makes recommendations and all is well now. Thanks Aspen!

Fantastic experience: I had the best possible care and experience ever at Apen Dental. I would and will recommend your team to anyone who need comprehensible dental work. Thank you for taken such great care of me.

Negative experience: I made an appointment to see if I could have a tooth glued back onto my denture. Waited 35 minutes for a technician to tell me she was going to do a full X-ray. I don't need an X-ray, it's a denture. Then she said she'd just take a picture of the missing tooth. On a denture I got a full X-ray, like I need more radiation in my body. I will not pay for the X-ray if Aspen charges for that. Finally spoke to someone who understood what I needed, and they said they could glue the tooth back on . Decided against the service anyway, and just walked out.

Positive experience: My experience was okay. The staff was really nice and gentle. My experience with the doctor was not good I felt rushed. I had a few questions for the dentist about things I had concerns about and he flat out told me he didn't know. That was kind of alarming because you want someone who has knowledge on what there doing. I don't think I would go back.

Negative experience: Dr. Hu is amazing…however I’ve been waiting for over a month (beginning of march will be 2 months) for my crown to come in. I’ve had a crown before and it’s never taken this long. Don’t tell people it’ll take a week or 2 and you hear nothing. Also, every time I try calling no one answers. I’ve already pre paid for all my services. At this point, I might as well keep the temp on and get my money back and go somewhere else. Other than that, Dr. Hu, your amazing!!!

Negative experience: Wait was extremely long, my visit was 3 hrs for x-rays and an exam. Dr. Hu was wonderful and very informative. However the x-Ray tech I had mumbled and did not seem pleased to be doing her job. The manager who checked me out offered me a payment plan with a high interest rate to pay for my next visit but did not give me any patient paperwork for the visit I had just paid for.

Fantastic experience: First visit. Nice people. Quick to schedule follow-ups. Listened to options and gave me a couple to determine my plan of action. I will recommend to my wife and family.

Negative experience: Our family member went to the Aspen Dental and had a horrible experience. Do not and do not recommend this service at Quakertown location. They forced you to get an X-ray even we do not want one and the technician forced the device in her mouth which caused tremendous pain. Our experience was not pleasant and her wait time was more than 1.5 hours before she was seen. it is unacceptable and please don't go there.

Negative experience: SENIOR CITIZENS BEWARE! Took our mother there because she lives at Pheobe Richland. She needed a crown. After 2 hrs they capped the wrong tooth. It fell off later that day requiring her to come back the next day. The tooth requiring care is now black. She was charged in full for all services including services future services. Also charged 500$ to clean 10 bottom teeth because she has upper dentures. At the very least during all this confusion, their billing practices for the elderly is immoral.

Positive experience: Easy to make an appointment. Staff was very friendly, polite, professional. The xray process was so painful and uncomfortable. I have have never had xrays be uncomfortable. The doctor was amazing and honest. They hygienist doing my cleaning was amazing and very friendly.

Fantastic experience: Amazing service. The team at the Quakertown is welcoming and care about you being comfortable in every appointment. I recommend getting clear aligners here, I saw a difference in one month.

Negative experience: Horrible experience! My daughter's appointment was at 10:30 and they didn't take her till 11:30. Then the dentist was talking over me while I was trying to ask questions.. My appointment was for a cleaning and a check up, well they did the check up but not the cleaning! They said I need to make another appointment for that... That's what the appointment was for, that we waited an extra hour for. So I'm super passed.

Negative experience: DO NOT GO HERE! GO ANYWHERE ELSE! I originally decided to go here because of how close it was to my house. Turns out that was the only benefit. I was going to give this review 3 stars because of the office staff. Appointment was easy to schedule, and someone did reach out over the phone to change the appointment day due to availability. That was 100% understandable. Was early to the appointment, did the new patient paperwork and only had to wait around 10 minutes before doing the imaging. Was in and out of that with no issues and the person doing the work was efficient if hard to understand. And that's where any good part of the experience ended. I was brought back to of the exam areas and was asked to wait. Around 45 minutes later the "dentist" wanders in, says nothing, looks at the images, walks away. Sat for another 15ish and heard one of the staff say "you know you have a patient waiting?". The "dentist" comes back and takes a look at my mouth. Knew there were issues and we talked about removal for 1 tooth and a root+cap for another. He says that I need fillings on a ton of my teeth (which was wrong once I got a second opinion, smelled like a cash grab). The work that was talked about was quoted around $3k-$4k w insurance. Denied all but the removal. During all this I didn't know how bad the tooth was. I go back in the office and schedule my appointment for what I was told was supposed to the cleaning and removal. Reluctantly I pay ahead for the service since there's an appojntment (comes into play later). During this visit, I lost over 3 hours of pay. Had to wait 9 days for appointment 2, on the day I was 30ish min early, thought I could wait in the office. I tried the door. Locked. Waiting till 15min before opening. Locked. Tried the door at opening time. Locked. 5 minutes after my appointment was supposed to start, I get a text for a reschedule. The office was open at this time, so I waited AGAIN. Sat for 20 minutes with another patient, no one came to check on us. I left, I lost another hour of pay. I called around 8:35-40AM, no answer. Called at 9:30ish, no answer. Finally got someone at 10:30ish. Was told we had to reschedule the clearing, which was OK, and then I asked about the removal. Apparently the removal was NOT supposed to happen when I was told and they had NO IDEA when the oral surgeon was going to be in for the month of September. A few days later we did put it on the calendar for a cleaning 13 days alter and the removal 15 days after this call. Being incredibly frustrated, I vent to one of my friends who recommends their dentist. I call them, they offer to see me that day and being too busy I take the next open appointment 3 days later. Left work at 2 and this office had my back by 4:30 with the tooth removed. Feeling relieved I let things heal. Aspen calls me back at the end of that week to confirm the appointment. I let them know that I want to cancel my appointments and want my money back. I thought this was over. NOPE! They day before cleaning I get a call, we need to reschedule. I reminded the person that I was called already and I canceled my appointments and requested a refund. There was an apology, a confirmation of what I said, and we ended the call. BUT WAIT ITS NOT OVER! Called AGAIN the day before the removal letting me know that the oral surgeon has to reschedule and that the appointment with be IN THE NEXT CALENDAR MONTH! I reminded the OFFICE MANAGER, who was the person who called me, that I already reminded them that I cancelled the appointments twice and requested a refund. The refund never came, and I just disputed the charge on my card. My tooth was so bad that it could have been incredibly detrimental to my health and they were content to let it stay in my skull for OVER A MONTH! If I could give ZERO stars I would.

Fantastic experience: had an amazing experience, especially for a first time. went in for tooth ache, I was able to get an appointment for the next day or next week since it was a thursday (no weekend business hours) & when I arrived, the front desk staff was great- the blonde female was the one who welcomed me and was extremely kind. the dental assistant (i believe?) was a younger female, I cannot remember her name right at this moment but she was SO kind!!! I felt so cared for, she was sooo friendly and welcoming & helped me right away and also told her something personal that I had just gone through and she offered her support & was overall just amazing. the dentist who I saw was amazing as well & so friendly too, and shared life details and asked me about mine to make me feel welcome. ameer was great with scheduling future appts and helping as well, 10/10 experience & definitely going back!

Negative experience: Arrived early to fill out paperwork. That went smoothly. Next, X-rays. Not as smooth. Did the panoramic X-ray. Went in the next room to do the individual X-rays. She says oops. The panoramic one didn’t come out. We will have to do it again. First red flag! Then they take us back to the room. We sit down. She takes blood pressure. Leaves the room. We never see or hear from anyone again. We sat for 45 minutes. There were no other patients in the building!!! I hear someone say yea a new patient. Do you want to take them so I can take care of the tools. No one comes in. We finally walked out. I let the front desk know we were leaving because no one ever came in. They just looked at me. Didn’t say anything. Will never go back.

Positive experience: Well everyone was very nice and professional. They were listed as in network for my dental insurance. But when it came time to discuss pricing for a deep cleaning they actually quoted me $1700.00 with my out of pocket being $1000. Now I have gotten this cleaning done before somewhere else and my OOP was only $250. So the red flags went up immediately. I left without scheduling any work they recommended. Went to work called my old dentists office from my old area and got a quote of $286. I’m not sure what they are doing when it comes to billing but something is not right. Long story short they are a business not a health care provider. Beware and get other quotes before committing to work there. But the staff was friendly. I for one can’t afford to go there and pay quadruple the price for the same services.

Negative experience: The dentist needs to improve his, as we say in the hospital... "Beside Manners" Didn't say hello when he came in the room, let along told me he'd be right back, never returned... Was supposed to had called my 2 scripts in, Never Did and there closed until Tuesday so that messed up everything. I will be calling on Tuesday and canceling future appointment. Getting my x-rays and going else where. There should of been more than just 1 dentist there! Messing up and not calling my scripts in makes me wonder what will and will not happen so my gut says don't go back and I'm not! They can refund my deposit back ASAP because I won't be returning.

Negative experience: I waited in a room for over a hour for the doctor to come in! The girl kept telling me he will be right in and more time will go past! Now I have to go back because the doctor did what he could do but the lab tech wasnt there today! I told them what I need done and they should have scheduled me when a lab tech was there! The reg doctor wasnt there they had a doctor filling in!

Positive experience: I didn’t have to wait too long to get taken in and get my x-rays and other test done. Then I was put in another room and In a bit Amy came in I didn’t catch who he was. After he left I was supposed to see someone else and I waited a long time about a half an hour or more and then finally went to check why they had me waiting. Soon after that someone came into check my teeth. So basically the appointment wasn’t too bad except I was disappointed because I had to wait so long for the second half to be finished I was there almost 2 hours which was discouraging . Said the person who came in then was very apologetic she did not know I was waiting in the room for her..

Negative experience: I have gotten the comfylyte dentures from aspen dental, the most expensive you can get. My dentures DO NOT fit. I've gone back to at least 5 times to get them refit. It has become obvious that the technician is not do anything to make these dentures fit properly. If you would like to have your mouth destroyed, book an appointment now........ update two months later...... here is their solution to my dentures that DO FIT whatsoever. Aspen would like me to pay 4000/5000 to "permanently " attach my ill fitting bottom denture to my jaw, they don't fit food will become trapped between my gums and the dentures leading to excruciating pain...... this is freaking ridiculous. THE COMFYLYTE dentures are supposed to be remade as per your "guarantee ". I am completely unable to EAT, thank you so much for what you have done. I'm guessing my next move is a lawyer........ unbelievable

Negative experience: Beware! Went in with a terrible toothache. Waited over an hour for a sloppily dressed dentist with a dirty lab coat to come in and not even look at my teeth. He only reviewed the X-rays. Gave me a script for mouthwash and told me it was gum disease. Asked for the X-rays to take to another dentist and they never sent them until 3 days later. Saw a “real” dentist and he found an abscess and broken filing.

Positive experience: The staff is knowledgeable and very professional and kind. I had never been here before and they fit me in. The dentist was great and very gentle. Gave four stars instead of five because I had to wait quite a while. But they did fit me in an emergency basis.

Negative experience: Very friendly and good service but they arnt trust worthy on anything billing. I made sure I was current every time I was there an paid my bill. I got a debt collection notice from them saying I owed 200+. I called and said it's an outstanding balance from January of 2023. So over a year and a half has passed and I never got wind of the money owed. I went there for the whole 2023 year and they never told me about that bill. Iv been there when I owed something and they said they can't schedule or treat me till the balance was current. So I made sure every time I didn't owe anything. I would rather all my teeth fall out then go here again. I advise everyone to do the same. Find a dentist that isn't a chain.

Negative experience: On my second visit, I was told something different on the phone than what I was told in person. They told me that I could have a procedure done that was covered by my insurance, but after I got there, they said I couldn't have the procedure done because I had to get a non covered procedure done before they could do the rest of the work. They also told me they needed an ok from my former doctor first, before hand. They waited 2 months and didn't follow up with him.They kept me waiting for 3 hours. I had to pay for transportation also. I am really disappointed and wouldn't recommend them to anyone.