Harrison Dental Group
Harrison Dental Group in Fort Wayne is led by Keith J. Harrison, DDS. Our office offers general, cosmetic, and restorative dental procedures including dental implants, Invisalign, tooth extraction, dentures, & more. Harrison Dental Group offers friendly, patient-centered dentistry for the entire family. Our dentists work at four different locations serving Fort Wayne, IN. Visit our offices to experience a safe, comfortable, state-of-the-art environment that welcomes patients of all ages. With over 30 years of experience as a dentist, Dr. Harrison knows the importance of building a trusting relationship with patients so they can feel confident in their dental care. Contact us today to receive skilled and compassionate care from our team.
Opening hours
- sunday: (closed)
- monday: 8h-16h
- tuesday: 9h-18h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: (closed)
- saturday: (closed)
Photos of Harrison Dental Group
Services and Treatments
Harrison Dental Group: Reviews
Fantastic experience: This is such a friendly environment. I'm sticking with Harrison Dental for my son, I love how they go over everything before the patients leave.
Fantastic experience: When we moved from Idaho to Indiana we went searching for a new family dentist. We really loved our dentist and hygienists in Idaho so we were really hoping to find the same here and we have! The office staff, hygienists and dentists are all just wonderful. It is always a very positive and pain free experience and we are happy to have found our new dental office on the first try!!
Hi, Kim. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: They are the best dentist around Fort Wayne
Negative experience: Horrible overall experience. Horrible staff and service. I could not get my bill for 2 weeks but they kept sending review texts. Then when I get the bill I send it to my insurance and it gets sent to them and then on a SUNDAY they tell me it’s just going to go back to the original payment. No phone call, a text on a Sunday. Don’t go here.
Fantastic experience: The entire visit was pleasant, professional and friendly. The staff treated me with empathy, respect and kindness. I would definitely recommend them as your dental office
Fantastic experience: I went in with anxiety and they made me feel better. Had a tooth pulled and it was over less than 5min. Thank you
Hi, Susan. Thank you so much for leaving us a stellar review!
Fantastic experience: Nice people and they are confident on what they do.
Fantastic experience: Dr. Cole last Thursday was absolutely awesome. So was Tiffany, and then today, 1 week later, Esmay and Jacqueline & Tiffany did a really good job for me. I was very impressed and I enjoyed my dental appointment. Thank you so much. God's Blessings, Matthew Paetz
Negative experience: Worst place every with kids with ptsd from previous dentist and got kicked out DONT GO HERE
Fantastic experience: Most friendliest staff and they listened to my concerns. Highly recommend this dental office
Hi, Tonya. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: l love Harrison Dental Group....my appointment was fast, courteous and went well...everyone there is great and provides excellent customer service!
Fantastic experience: always a great experience, fast service and they answer all my questions thank you
Fantastic experience: I was seen on same day by Dr. Todd. I had lots of mouth pain and he immediately gave treatment for quick relief. Dr Todd and entire staff at Harrison Dental could not have been more accommodating and I would highly recommend them to anyone looking for great dental services.
Fantastic experience: My dentist anxiety is 15 out of 10, and pain tolerance nil. The folks at the Winchester Road office were super understanding and empathetic. Their kindness was a Godsend. Dr. Cole saw my discomfort, and was able to use gentler, rubber tipped tools, so that the pain level was tolerable. I cannot thank them enough.
Positive experience: Jackie was my hygienist, she did a perfect job. The staff was friendly and I had very little wait time.
Fantastic experience: One of few dental groups who allow adults in the exam room with their little ones! The staff is always so friendly & patient, even with the curious kids like mine!
Fantastic experience: The staff is very professional but also personable. They are very thorough and the hygienist both did a great job but also educated me on my dental care.
Fantastic experience: Quick efficient help and very friendly.
Fantastic experience: I bring my disabled son here for his dental needs, which is quite difficult on all of us. Jackie, the hygienist, is wonderful. We followed her here from her previous employment because she knows how to clean Michael’s teeth without a lot of stress. I would very much recommend this dentistry practice for anyone, especially if you have a special needs member of your family.
Fantastic experience: Everyone was so helpful and genuinely concerned about issues you're facing. They make having a dental procedure actually delightful.
Hi, Celia. Thank you so much for leaving us a stellar review!
Fantastic experience: Friendly, kind and helpful from the time you enter the door. Very caring , supportive and warm staff who truly make you feel welcomed and comfortable.
Fantastic experience: Good experience didnt feel any pain. Christy is so nice ( Winchester area) she explained to me about my finances and other insurance info.
Fantastic experience: I haven’t been A patient of Harrison dental very long and today I had what most would consider a slightly painful procedure. Jacqueline was very pleasant and calming. She made today’s visit easy thank you.
Fantastic experience: Great people and everyone is very very nice. Excellent service.
Fantastic experience: Always impressed with the dental care provided. They truly care about your comfort.
Fantastic experience: My dental hygienist Jessica is the best! She is gentle on my mouth and my teeth always feel clean after my appointment. She is very kind and professional.
Fantastic experience: They are amazing i have been going there since I was a little kid
Fantastic experience: Excellent care. My experience with Harrison dental has been extraordinary!
Hi, John. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Jaqui made me feel comfortable and cleaned my teeth really well. She also made sure the any issues with my teeth weren’t missed!
Hi, Terra. Thanks for taking the time to share your positive experience. We truly appreciate it!
Negative experience: I have many friends that come here so I decided to give them a try but I definitely wouldn't recommend it to new patients. My first appointment felt more like a sales pitch, they spent quite a few minutes trying to sell me a Waterpik. Later they told me I urgently needed a deep cleaning done in 2 seperate sessions with numbing. They also told me I had 4 cavities that needed to be taken care of soon. They said they couldn't get started on anything that day so when I tried to make an appointment to get all my dental work done, they didn't have any openings with the dental hygienist soon. With all this, my plan was gonna be pricey even with my insurance and since they told me a I urgently needed to get this taken care of I went with another dentist. This other dental office did my cleaning in my first visit in one session and no numbing and they also told me I had no cavities. Was very confused why Harrison dental had told me all thoses things, months passed and my teeth are fine so I'm glad I decided to get a second opinion
Fantastic experience: Harrison does an excellent job! I’ve taken my children there for years.
Hi, Indiana. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Timely, professional and kind. I felt very comfortable.
Fantastic experience: Always on time. Always willing to give information and listen especially with children.
Fantastic experience: Very nice welcoming place. Great staff!
Fantastic experience: This office is very clean bright and cheerful atmosphere. The staff are kind and friendly. You can tell that they care about their patients. They explain things fully ,which is always good to understand when dealing with your health.
Fantastic experience: I have went to Harrison Dental on Winchester Rd for over a decade and it’s been my favorite place to go for dental care. Great place and environment for you and your kids. Staff is caring and also cheerful looking out for you and your family when it comes to dental care. At Harrison Dental you get treated like you are part of their family.
Fantastic experience: Very prompt with appointments! Work with your Insurance company before any procedure. Caring Dentists and Staff.
Hi, Patrick. Thank you so much for leaving us a stellar review!
Fantastic experience: My doctor was so nice and she explain everything to me thank u
Fantastic experience: I don’t like the dentist but they made sure my experience was great thank you
Fantastic experience: Staff and doctor was very informative and kind. First time at this dentist and will definitely return. Made both of us feel welcome and at ease.
Hi, Brenda. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: I have been a patient of doctor Harrison's for at least 6/7 years, always a good place to go when you're uncomfortable and in pain, very professional.
Fantastic experience: The hygienist and doctor were very accomodati g and professional. I was very pleased with their friendliness. I'm very pl eased with Harrison Dental overall! Thanks!
Fantastic experience: I love Harrison Dental professionalism, kindness, and successful handling of patients' problems.
Fantastic experience: Jacqui was great very careful not to be painful. Great job
Fantastic experience: Had a tooth extraction that went very well. Made sure I was comfortable, knew when the numbing shot was about to be administered. When done Iwas given instructions as to what was required to heal wound properly. The Dentist also went through what my options would be going forward. Looking forward to getting my missing molar replaced. Thanks
Fantastic experience: This was me and my husband first time here and we are really happy we switched! The staff is very nice and did a great job!
Fantastic experience: My first time there, very friendly staff and they were very helpful in answering my questions
Thank you so much for your kind words, Billi. We really appreciate you taking the time out to share your experience with us.
Best Regards,
Harrison Dental Group
Fantastic experience: This place is great. You can tell they care for their patients and love their jobs. They explain what they are going to do before doing it and continually ask if we had any questions. Will definitely be returning..
Hi, Christidoug. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: The path getting my root canal was rough. They said I needed pre authorization and it turned out I didn't. Once I had my appointment, Dr. McGrew and the hygensits are great. They have all gone out of their way to ease my anxiety. I put off going to the dentist for years, I expirencenced no judgement here. Thank you Dr.McGrew
Positive experience: The tech and doctor could have been a bit more personable. Introductions are always great when being so intimately close to someone’s face. X-rays were the most efficient of the three locations we’ve visited thus far. Front desk staff was the friendliest by far of the three locations we’ve visited this summer.
Hi, Vanessa. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: friendly, accommodating, professional staff, thorough and painless dental cleaning and exam, clean office, great communication
Fantastic experience: Harrison dental group was great, from check in to completion. Jacqueline was the best!
Fantastic experience: I always have a pleasant experience at Harrison dental. All of their staff are friendly and kind.
Fantastic experience: 1st visit to Harrison was professional and nice. Dental assistant Jacquie was friendly and professional. Dr. Kleinschmitt*sp. was polite and also professional. Facility was clean and pleasant. Return in 6mo. Brian Ensch
Hi, Brian. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Jacqui did an exceptional job! I can’t stop smiling Thank you all for everything!
Fantastic experience: I’ve been a patient of Harrison Dental for about 40 years. I’m a difficult patient to treat because of my extreme anxiety and gag reflex. Dr. Harrison and his staff have always treated me with respect and they always try to make my appointments a pleasant experience. The office staff members are well trained and professional. They have always treated me like a family member.
Hi, Rt. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: The staff here was very professional. The hygienist was very proficient at her job. She made sure I was comfortable and was really good at explaining things she saw that I could improve upon and how I could do it. When I left, they were quick to find appointments for cavity fillings that worked with my schedule. Overall very satisfied and would highly recommend this group.
Thank you so much for your kind words, Jeffrey. We really appreciate you taking the time out to share your experience with us.
Best Regards,
Harrison Dental Group
Fantastic experience: Wonderful staff that genuinely cares. I appreciate them so much! They make me feel safe and comfortable every time I go. Thank you :33
Fantastic experience: Got in to see dentist same day for an emergency toothache; did not wait long in waiting room; quickly examined and assessed problem. They filed for payment by insurance and I was on my way!
Fantastic experience: Today my visit was a very good one. Jacqueline was very professional with her job and made me feel comfortable. Thank you.
Fantastic experience: Great down to earth doctors office. Dr. Harrison was amazing, and beyond gentle. Best Drs I have been to in a long time. Look forward to going back.
Fantastic experience: When I walked in the atmosphere was really pleasant and the lady that waited on me that took my information she was really courteous very nice and when I went back to be seen by the dentist overall the hospitality was just wonderful I was welcome when I walked in and I was welcome when I was leaving they just made me feel welcome and I appreciate that
Negative experience: They tried to move my appointment out another 3 months after they made the mistake of scheduling it at the wrong location which I also waited several months for even though I had been going there for many years. Started going there when Dr. Argus was there. I just loved Dr.Argus! The place has gone downhill so I found a new place that actually has time for my appointments and will admit when they have made a mistake!
Thank you for providing your feedback and letting us know about this issue, Peggy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (260) 747-4747 and we'd be happy to help you out.
Cheers,
Harrison Dental Group
Fantastic experience: Jackie was fantastic. My wife Jane is legally blind and Jackie was so careful with. Thank you for having a caring employee and Jackie did the best cleaning I've ever had.
Fantastic experience: They did me a free service and referral to a list of oral surgeons. My teeth are ready to be thrown away to make room for some dentures. Can't wait to get them out of my mouth! Thank You Harrison Group!
Fantastic experience: Dr. K and his assistant Katie made me so comfortable with my first serious mouth work. Had my wisdom tooth removed and they were professional and friendly . Amazing staff working here, highly recommend!!!:)
Negative experience: They asked me to remove my comment on their other office, but they didn't resolve the issue on why I've been black listed to see them, I asked why they I needed to be numb to do a cleaning then they asked me to leave. Where is the professional in the dentist? How was I wrong that I asked a question? I recommend taking your family elsewhere
Thank you for providing your feedback and letting us know about this issue, Cameron. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (260) 747-4747 and we'd be happy to help you out.
Cheers,
Harrison Dental Group
Negative experience: This practice has really gone downhill the last few years. Now it’s more of a money grab that doesn’t care about the wellbeing of their patients. After 17 years it’s time to find a new dentist. I got a filing 2 weeks ago and it fell out. I have severe pain and sensitivity. The girl scheduling finally called back but claims there are no appointments at any location at any time with any dentist for 3 weeks. I got online and looked and found and earlier one under “new patient/emergency care” but you have to call to make the appointment and I got the same girl. Absolutely ridiculous.
Thank you for providing your feedback and letting us know about this issue, Ladyhekuba. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (260) 747-4747 and we'd be happy to help you out.
Cheers,
Harrison Dental Group
Fantastic experience: Jessica did the most gentle and the most thorough cleaning that I’ve had in a long time! Very pleasant and helpful. Met the new Dentist, very friendly and calming. Clean, efficient facility.
Fantastic experience: This lady Jessica who does my teeth cleaning, it’s peaceful and quiet for her since I don’t talk while she cleans my teeth, she is so friendly and understanding. All questions I asked and answered, I’m keeping her my go to for now on and out! Normally I hated going to dentist appointments because most don’t really interact and hurried for next one. I’m glad I have patience for finding the right one who can do my teeth. It’s her, Jessica. She’s awesome. :)
Fantastic experience: I had a great experience this week at Harrison Dental. It was a routine check up/cleaning, and Jacqueline was amazing. She really made my experience a breeze. She was professional, personable, and made me feel comfortable. Harrison has other locations but this one is my favorite. Everyone from the receptionist to the doctors are just awesome people who make you feel like you matter. 10/10
Fantastic experience: The dental hygienist who did my cleaning was gentle and very thorough. The dentist who came in was kind and professional. Highly recommend the Winchester location!
Fantastic experience: I would highly recommend Harrison Dental if you’re looking for any & all major & minor dental care ; hands down have had the best experience ever with both the dentist as well as the rest of the other staff…I will continue going to this dental practice. I had all of my teeth extracted last Wednesday & went earlier today to have my dentures adjusted…hands down the best experience I’ve ever had with a dentist & dentist office staff. Thank you, Harrison Dental, for giving me my confidence back!
Hi, Garrison. Thank you so much for leaving us a stellar review!
Fantastic experience: This is a very nice office, clean, helpful staff and our doctors have been great. I really need to praise Melanie, she helped us with an insurance issue and spent countless hours documenting and sending in claims that kept getting rejected by no fault of hers. Anthem would not help out at all and she made several follow up calls and sent in countless documents they required. In the end after all the work she finally was able to get our claim covered. We appreciate her so much. Thanks Melanie you are a rock star employee and Harrison is very lucky to have someone like you there looking out for their clients. I would give her 6 stars if I could!
Hi, Matthew. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Will forever be grateful for the Dr and staff lady’s up front are always so nice and smiling when I first started coming I was terrified and would cry and now I come into a appointment relaxing while they do my teeth ! I’ve been coming constantly for 4 months now and everytime it was a 10/10 thank you so much !!
Fantastic experience: As always, very professional. The hygienist did a wonderful job of cleaning my teeth without any pain! She did a fabulous job! Staff is always friendly and greets you as you come in the door! I HIGHLY RECOMMEND THIS PRACTICE!
Hi, Ron. Thanks for taking the time to share your positive experience. We truly appreciate it!
Positive experience: The path getting to the appointment was rocky but once I made it to the appointment itself, the experience was great. I scheduled online and filled out paperwork online. Before I even set foot in the office I was called three times. The first time they left a message telling me they needed me to fill out paperwork and to reschedule because the online calendar I scheduled on was incorrect. My thought process with this is why offer this option if it’s not working correctly and requires front desk to reach out to reschedule? I called back and spoke to someone which was call two. During this call I was told that I needed to clarify what the appointment was for and I also confirmed they had my documents I had filled out online. They confirmed, they confirmed the day and time of the appointment and didn’t even mention the scheduling issue and then told me to go to the wrong location. I called back and confirmed that the location was actually the one I wanted and they confirmed and apologized for the mix up. Then I get another call a day before the appointment asking me to reschedule because the calendar online was incorrect. I chose a time and moved my day around to make it work. Day of the appointment I get another call asking me if I wanted to come in half an hour earlier than had just been agreed upon the day prior. This was a voicemail left on my phone because I was getting ready to attend the appointment at the new time I had changed it to. So much back and forth but I got to the appointment. The front desk was kind, attentive, and made sure to make the check in easy. The hygienist was very nice too. I have a very anxious kid (the patient) so to have a hygienist that was so soft spoken and patient was helpful. My child didn’t seem to get super anxious for once which is a huge win because usually the dentist is a very high anxiety/stress situation. The dentist himself was great too. He seemed to just be himself and was attentive and kind. He too, didn’t seem to alarm my kid which again, HUGE WIN. Overall the in person experience made it worth it and caused me to decide to make an appointment for myself. Maybe the lead up was a fluke but the experience overall was positive. They redeemed themselves well!
Thank you so much for your kind words, Cristina. We really appreciate you taking the time out to share your experience with us.
Best Regards,
Harrison Dental Group
Fantastic experience: Dr. Price and Dr. Keith are amazing. Always making sure the patient is comfortable and understands what is happening. Highly recommend all the team at Harrison Dental
Fantastic experience: I've been going to this locally operated dental group for years. The staff is always super kind and helpful, and the service is quick and effective. I've had nothing but great experiences with these folks.
Hi, Terri. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I hadn’t been to the dentist in months. I walk in nervous as all get out. The nurse and dr talked me through everything and made sure I was comfortable and nice and numb. 10/10 definitely recommend
Fantastic experience: The Hygienes, Jackie was very kind and did a great job cleaning my teeth. My waiting time was not very long at all.
Fantastic experience: They made me feel comfortable , and relaxed. They addressed exactly what I came for without trying to pressure me to get other work done. I was in and out quickly and appreciated the friendly staff. I will be recommending them to anyone I know that needs any kind of dental work.
Fantastic experience: The lady at the front desk was super nice as well as the woman who took my son's xray and the dentist herself. Super comforting and engaging
Fantastic experience: I absolutely love the dental assistant. She was amazing with my 6 year. My daughter needs a lot of work done they included me in the dental plan and was able to work with my schedule. I’m glad I chose Harrison dental
Fantastic experience: My hygienist Jacqueline was fantastic. She explained everything really well and was incredibly knowledgeable and professional..
Negative experience: I have been to 2 of Harrison Dentals offices and they are just as rude and unpersonable at both locations as if they are doing you a favor by allowing you to be served by them. The estimate is a total joke, they said that I had to do things in a certain order for my insurance to pay for everything, that didnt happen at all, something that was billed a month or 2 before and the second thing was paid by the insurance first and they told me they cant control when the insurance will bill something, so then because of this ever so mysterious payment taking place it made me have to pay a few hundred dollars and I was left right there. No help, just a problem for me to figure out. I also got a $300 teeth whitening, that literally did nothing, told the girl up front and she said it is still working and I needed to give it time, I gave it time, I may as well of thrown money out the window in that time.
Fantastic experience: I really enjoyed my visit to the dentist. The staff is friendly and the service was attentive and caring. I am glad to have found a great dental location.
Fantastic experience: Excellent Service! I had an extraction done on my Moeller.tooth today 11/14 at Winchester Rd location the best service! Thanks
Negative experience: I have been a patient at this Dentist for many years, always kept my appointment. I had an appointment in October, went to appointment and it was canceled without me knowing. Due to short staffing, no called was made. I made another appointment in same month. Arrived again and was not on schedule. This time they used that I did not confirm appointment. The incompetent workers did not show any concern , only Excuses and Lies. Getting into the Dentist to fit your schedule is hard and someone cancels your appointment like you are there CHILD. NO notice is given to you when they are running behind. And to top that off, why did the incompetent worker. Want me to make appointment for the Third time. My Time was wasted and Gas. No body gives a Dame. Just remember without Patients, you have no Business. I would not suggest any one to use this office NEVER.
Fantastic experience: I have 2 previous times coming here and I failed to get through the dental cleaning because of my hyper sensitivity in my gag reflex. Ended up throwing up both times. I decided to go back one more time to determine if it was me or the dentist. I was happy to find they assigned me to a different hygienist to do the cleaning. Her name was Susan. She kept me distracted from my reflexes, made sure she gave me breaks and kept encouraging me that it was mind over matter affecting me. Little by little she worked with me to get through it. I'm so happy I finally could get my teeth cleaned fully no insides spewed out this time. Shout out to Susan who made my experience a good one!
Fantastic experience: I had an absolutely amazing experience at the SW Getz Road location of Harrison Dental with both Carrie and Dr Teraji! I was completely happy and satisfied!
Positive experience: Great care on cleaning. Very professional and helpful on use of the water flosser. Highly recommend this dental practice on Winchester Rd.
Positive experience: This hygienist today was very helpful offered great advice. Did well on todays cleaning..On my previous visit a different hygienist knocked a filling out, cracking a wisdom tooth and yet it comes out of my pocket to fix it. Not even an apology.
Thank you for providing your feedback and letting us know about this issue, Marilyn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (260) 747-4747 and we'd be happy to help you out.
Cheers,
Harrison Dental Group
Negative experience: This place (Winchester Rd location) is THE most unprofessional dental office our family has ever been to. This is the THIRD time they have rescheduled/canceled a member of our family and not told us. I have once again showed up at 8am for an appointment that I’ve had for months and the gal at the desk told me I wasn’t on the schedule because I hadn’t confirmed my appointment. I never received a call/text/email about the appointment at all. The best she could offer was to mess up my WHOLE day and have me come back at 11am. The previous appointment the gal rushed through my mouth and was messy and huffy the whole time. They canceled my daughter’s appointment previously and when I tried to reschedule it the soonest they could “fit her in” after missing her 6 month cleaning was in 4 more months!!!!!! Don’t waste your time with this office like we have. Nice location, nice looking office, that’s about it.
Fantastic experience: I cannot believe how great Dr. Keith and his staff are. Their knowledge and skill is next level. If you want a great dentist, smooth sailing, and clear any past dental trauma or anxiety this is definitely the dental family for you!
Fantastic experience: This location was by far my best experience in my adult life, the staff were extremely nice and helpful, the dentist was the best and this by far was the fastest visit I have ever had for an extraction. My appointment was at 8:30am and I was back in a chair by 8:34, after my exray I was numb at 8:42 and out with a next appointment before 9!!! Like WHAT!!! they deserve ALL 5 STARS and some
Fantastic experience: Excellent care! Dr. Orman and Maria took wonderful care of my 6 year old who was very nervous for his dental procedure. They took the time to explain the instruments to him and asked if there was any pain often. They works together with ease at a quick pace while passing the instruments out of view of my son. I was very impressed and thankful for for this team that gave exceptional care. My son was surprised when everything was complete because he did not feel anything!
Negative experience: Excellent space with relatable, friendly people, and quality dental care. 10/10. Edit: I arrived for my 2:00pm appointment, and waited until 2:30 pm while other patients went in and out. When i went to the recieptionist to reschedule (for time issues), So asked her if there was a reason why i couldnt be seen at 2 today. She asked me if i had checked in, and i said no. She said that i had to check in always. I mentioned that out of all my previous visits, probably 10 give or take, i never checked in. She said that shes been there for a year and its always been checking in. I asked her to cancel my appointment instead, and ill make a new one when i need a dentist, and she did. She was very polite, and professional, her tone was soft, she wasnt rude at all....but she had zero customer service skills, lack of empathy, and didnt aknowledge at all that all my previous visits i didnt need to check in, she was just on autopilot. The interaction made sure that i knew it was 100% my fault, even if absolutely all my visits before i just went in, didnt check in, and someone called my name. Maybe my previous times, the other receptionists had people skills and awareness enough to notice me waiting, or recognized me and checked me in, or made eye contact and were super efficient with their job, and i never had to check in. For new customers: Excellent dental services. Just make sure you check in always so you dont waste your day.
Hi, Josealbn. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: These front ladies at the south location off of winchester road were so amazing! They were so kind and fun! I had my baby and my friends baby with me. The girls loved the babies and were so friendly. They also gave me a Starbucks coffee cause they had an extra one and insisted I take it because I had 2 babies and the boys!! They were absolutely great!! Made the visit so fun!! My son had a cleaning and the lady who cleaned his teeth was also very kind and attentive. She explained everything so well and made sure I also understood the care plan. Thanks all!!
Fantastic experience: First off let me just say that at 68 years old, I have never been to a dentist that I’d call COMPLETELY pain free. That just doesn’t exist (unless you’re completely under sedation)! But I’d say this one comes pretty darn close. I have been with them for about a year now. Have had a couple of cleanings and just lately two teeth extracted. It was about as comfortable as possible! Plenty of aftercare instructions. Cost after my insurance was reasonable. Unfortunately due to what I don’t consider anyone’s fault, the second on resulted in a dry socket. Like a typical man I tried to manage the pain, but it became too much and it was not healing. So first thing on a Monday morning I stopped in unannounced and within an hour I was in the chair! They cleaned it throughly, packed it and gave me pain gel to take home! And surprisingly no charge! It is 5 days later and pain is almost none existent and I am satisfied! So Harrison Dental Group checks all the boxes for me. Quality work, good aftercare, great office staff and follow up if needed!
Hi, Robert. We are thrilled to learn that you had a positive experience with us!
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