Aspen Dental - West Springfield, MA

935 Riverdale St, 01089, West Springfield

Located in West Springfield, MA, Aspen Dental provides comprehensive and affordable dental services. Our offerings include dentures, dental implants, routine dental check-ups, dental bridges, dental crowns, veneers, and emergency dental care. We prioritize delivering the highest quality of dental care, aiming to enhance your oral health and smile. We gladly accept most insurance plans, ensuring accessibility to dental care. Book your appointment online with Aspen Dental today.

Opening hours

  • sunday: (closed)
  • monday: 8h-17h
  • tuesday: 8h-17h
  • wednesday: 10h-19h
  • thursday: 8h-17h
  • friday: 8h-17h
  • saturday: (closed)

Our comment from Best Dentists Club about Aspen Dental - West Springfield, MA:

Comprehensive dental care in West Springfield

Aspen Dental in West Springfield, MA, offers a wide range of dental services designed to improve oral health and smiles. The clinic provides treatments such as dentures, dental implants, routine check-ups, bridges, crowns, veneers, and emergency care. Most insurance plans are accepted, and flexible financing options are available to help patients manage costs.

Compassionate and patient-centered care

Patients frequently highlight the warm, welcoming, and professional atmosphere at Aspen Dental. The staff is known for their kindness, patience, and dedication to making every visit comfortable, especially for those with dental anxiety or special needs. Many reviews praise the team for explaining procedures clearly, listening to concerns, and providing personalized care that puts patients at ease from the moment they arrive.

Trusted by the community

With many long-term patients and glowing testimonials, Aspen Dental West Springfield has built a reputation for reliable, high-quality dental care. Patients appreciate the thorough examinations, transparent communication, and the team’s commitment to helping them achieve and maintain a healthy smile.

Services and Treatments

Dental Implants

Aspen Dental - West Springfield, MA: Reviews

4.1/5 (199 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Dan Hoskey Published on Google 1 month ago

Positive experience: This Place is awesome place to help U get though this Tuff adjustment in Life! They walk U though EVERYTHING and The STAFF is very Helpful and Pleasant!!!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Dan, thank you for choosing our office and for sharing your experience. We’re glad we could support you and always welcome feedback as we continue to improve.

Joseph Barna Published on Google 1 month ago

Fantastic experience: Jillian and Abby were absolutely amazing, all staff was more than helpful.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you choosing our office and sharing your experience, Joseph. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!

Katelynn _ Published on Google 1 month ago

Negative experience: This was one of the most frustrating experiences I’ve had at a dental office. I scheduled my appointment over a week in advance for 3:00 PM. I work six 12-hour shifts every week, so I was already exhausted, but I kept this appointment because it had already been rescheduled multiple times and I didn’t want to postpone it again. I arrived around 1:30 PM hoping that, since the office was nearly empty for a good portion of the afternoon, I might be seen a little early. Instead, I waited. Around 2:51 PM, the receptionist told me, “Only nine more minutes—you’ll be called at 3.” That wasn’t really the point. I had been explaining to the staff that I was exhausted and had pushed myself to make it to this appointment. What really bothered me was what happened after 3:00 PM. My appointment time came and went, yet I watched two patients who arrived after me get called back before I did. I politely asked the receptionist why people were being seen ahead of me and how much longer it would be. She said she would check, but instead appeared to walk behind the counter and continue chatting with a coworker without ever giving me an update. At that point, I had enough. After waiting well past my appointment time with no explanation, no communication, and feeling completely ignored, I called a Lyft and left. My experience with this office was unprofessional and disorganized. The staff wasn’t attentive, communication was poor, and I didn’t feel like my time was respected. If you’re going to schedule patients for a specific time, honor those appointments or at least communicate honestly when you’re running behind. Unfortunately, based on my experience, I can’t recommend this office.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait time you encountered, Katelynn. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.

E Boogie Published on Google 1 month ago

Fantastic experience: The staff is attentive, friendly and helpful, the hygienists and doctors are knowledgeable and straight foreword and they have great financing options in an otherwise rough country to need dental. Definitely worth visiting if you're needing dental work.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

E , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Nicole Petrizzi Published on Google 1 month ago

Fantastic experience: Very polite, friendly, and helped with any and all questions

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you sharing this with us, Nicole. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.

Hope Bowman Published on Google 1 month ago

Fantastic experience: The staff at this location has been great. They have been patient with my dental anxiety. The providers have had to work around my concerns and are doing an excellent job with accommodating my issues and my plus size frame. The front desk recognized me which felt welcoming. The financial consultation was no pressure. Aliyah worked with my budget to get a plan started for my care. I am confident I will be respected each time I walk in the door.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate your 5-star rating, Hope. It means a lot to our team! We would love to stay connected with you on our social media channels as well. If you're interested, give us a follow @AspenDental. Thank you for choosing us at Aspen Dental and we hope to see you again soon.

Joanne Wright-LaBroad Published on Google 1 month ago

Fantastic experience: People was very nice. They answered all my questions that I needed to ask.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you choosing our office and sharing your experience, Joanne. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!

Kennedy Merriam Published on Google 2 months ago

Fantastic experience: 2nd Review- Again-- This is a very warm and welcoming office! From the moment I walked in, Eda greeted me with such kindness. She even assisted me with scheduling my next appointment the same day while I was still there in person, which made everything so easy. During my procedure, I got to meet Christina, who completely made me feel comfortable and less anxious throughout the process. I highly recommend this dental office to anyone looking for a caring and professional team. I usually have a lot of anxiety going into dental appointments, but this office truly made me feel welcomed, comfortable, and cared for from the moment I walked in. Everyone was so kind, patient, and understanding, which really helped ease my nerves throughout the visit. A huge thank you to Dr. Patrick, Christina, Abby, and Aliyah for making the experience such a positive one. I especially want to recognize Aliyah for taking the time to thoroughly explain everything to me, walk me through the entire process, and help me figure out a payment plan that worked for me. Her kindness, patience, and understanding made such a difference and helped me feel much less overwhelmed. I’m very grateful for the professionalism of this office and would highly recommend them to anyone, especially those who experience dental anxiety.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for leaving a 5-star review, Kennedy! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.

Joan Kennedy Published on Google 2 months ago

Fantastic experience: I have been going to Aspen for many years and have received excellent care. Office staff are welcoming, my hygienist Christina is the very best. The doctors are all excellent as well.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Joan , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Mary Leete Published on Google 2 months ago

Fantastic experience: It was a very pleasant experience, made to feel very comfortable, the staff was very friendly

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you sharing this with us, Mary. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.

phil battista Published on Google 2 months ago

Fantastic experience: My experience at Aspen was excellent, I had all my x-rays done everybody explained everything that was going to be done I had two teeth removed and a partial put in.Everything went well.Thank you so much.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Phil, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.

Erin Smith Published on Google 2 months ago

Fantastic experience: Friendly staff all around. They’re happy to accommodate for anxiety and other concerns. They talk through everything with you. And it’s nice going somewhere with the latest technology.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your kind words and sharing a positive review, Erin. It means so much to our team to be part of your smile journey. We’re always here whenever you need us.

Evette Reed Published on Google 2 months ago

Fantastic experience: The staff was very respectful and helpful, I recommend Aspen Dental to a friend.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your feedback. It’s always great to hear that our team made your visit a positive one. We’re here for you anytime, Evette.

TheKidJQ Published on Google 2 months ago

Fantastic experience: First time there and the impression they made was great Aaliyah and Des were amazing people made me feel very comfortable and welcomed- Jonathan Quintana

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you choosing our office and sharing your experience, Thekidjq. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!

Kimberly Glynn Published on Google 2 months ago

Fantastic experience: Best one I have ever been to. Great staff and lots of friendly faces. Very personable!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for leaving a 5-star review, Kimberly! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.

Melissa Pearl Published on Google 2 months ago

Fantastic experience: Great overall experience for my first visit. Everyone greeted me with a welcome smile and explained things every step of the way. From check in with Aliyah, to X-rays with Abby, and gum check with Christina. Dr Dinara took time to show me what she was seeing on the X-rays and came up with a treatment plan she recommended, which Kristina then reviewed and will follow up with insurance for estimates. Easy booking online. Clean office space. Complimentary coffee and water while you wait. Would definitely recommend!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Melissa , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Loralee Disanti Published on Google 2 months ago

Fantastic experience: Wonderful first time appointment! Aliyah printed out coloring pages for my grandson and when we arrived she handed him coloring pages crayons! He loved it! Dr.Dinara Christina, Kristina and Abby were perfect! I am 60 and never have I experienced such a great dental appointment, starting from the phone call at home straight to leaving the appointment! AAA+++ Loralee DiSanti

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Loralee, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.

Angel Marquez Published on Google 2 months ago

Positive experience: People were great. Price was too much for me to afford so I didn't get any work done

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Angel, we appreciate you taking the time to leave a review. It’s great to know your visit went well overall. If there’s anything that could have made your experience even better, we’d love to hear your thoughts. Thanks again for choosing us at Aspen Dental.

Carla Jean Published on Google 2 months ago

Fantastic experience: They were excellent with my daughter. Very patient and took the time to explain everything. Worked with us also on determining insurance coverage. Everyone was super pleasant and helpful!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your feedback. It’s always great to hear that our team made your visit a positive one. We’re here for you anytime, Carla.

Phil Goonan Published on Google 2 months ago

Fantastic experience: The staff was amazing they answered all my questions and made me feel comfortable and got me in and out very professionally.thanks dr.patrick Abby and Jill

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you choosing our office and sharing your experience, Phil. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!

Dmitry B Published on Google 2 months ago

Fantastic experience: I had a great experience at this dental office. Dr. Patrick was professional, knowledgeable, and took the time to explain everything clearly. Abby and Eda were both friendly, welcoming, and made the entire visit comfortable from start to finish. The office was clean, organized, and the staff truly cared about their patients. I highly recommend this practice to anyone looking for excellent dental care.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so glad you had a positive experience with our team, Dmitry. Thank you for trusting us with your smile and for taking the time to leave a review! Please reach out to us for support with any future dental needs.

Ashley Ragusa Published on Google 2 months ago

Fantastic experience: Got my son in for a toothache same day, walked away with a full treatment plan and cost breakdown. The staff is extremely attentive and caring. They seem to take most insurance plans, the cost wasn't even bad!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for leaving a 5-star review, Ashley! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.

Lucinda Lopez Published on Google 2 months ago

Fantastic experience: I've been here in the past for a new smile! The greatest team and I feel very comfortable from the time I enter until I leave. The Doctors are gentle and very accommodating.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Lucinda , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Alejandro Medero Published on Google 2 months ago

Fantastic experience: Aspen dental in west Springfield is great as soon as I walked in barley 1min Eda was already checking me in and very professional about it not even 10 minutes waiting. Abby was at the door calling me in to get my new x-rays. She was quick. Asked me questions whole process took less than five minutes also was very wonderful working with Kristina She helped me and walk me through different types of plans we go through that Best fits my financial situation amazing place

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you sharing this with us, Alejandro. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.

Rodney Jenkins Published on Google 3 months ago

Fantastic experience: I had a great experience Abby is efficient and kind was in and out no longer waiting very helpful and informative I would recommend then to others

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Rodney, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.

William Grenier Published on Google 3 months ago

Fantastic experience: I had a great first visit at Aspen Dental-from reception to x-rays to my consultation with Dr. Cho and developing my payment. Everyone was very professional and accommodating!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate your 5-star rating, William. It means a lot to our team! We would love to stay connected with you on our social media channels as well. If you're interested, give us a follow @AspenDental. Thank you for choosing us at Aspen Dental and we hope to see you again soon.

Veronica Minnie Published on Google 3 months ago

Fantastic experience: I had a very great Experience at the whisper, Springfield location. Aliyah was very patient and pleasant to work with! Dr. Cho was also very helpful and gave me a couple of different options for my procedure. The other girls in the office were very pleasant tube, but I didn’t catch their names. I would highly recommend the West Springfield Aspen dental.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your kind words and sharing a positive review, Veronica. It means so much to our team to be part of your smile journey. We’re always here whenever you need us.

Sarah Lieb Published on Google 3 months ago

Fantastic experience: This a wonderful office with great staff! I'm always greeted kindly and they try to remember their patient's names. Very patient and they explain as they go.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your feedback. It’s always great to hear that our team made your visit a positive one. We’re here for you anytime, Sarah.

Gabriel Rivera Published on Google 3 months ago

Negative experience: Came in for a checkup, left with a free water bottle and a $13,252 treatment plan. Incredible value. I’ll be honest, I saw the reviews about their pricing before I even booked. I gave them a shot anyway because I figured maybe people were exaggerating. They were not. If anything they were underselling it. The dentist told me my teeth were “generally healthy.” Cool. Then the manager comes in five minutes later trying to sell me what felt like a full mouth reconstruction. I’m 21.From the second I sat down it felt like they were pushing extra procedures on me — stuff I never asked about, stuff that had nothing to do with why I came in. A standard cleaning alone was $682. SIX HUNDRED AND EIGHTY TWO DOLLARS. For a cleaning. I could fly somewhere, get a cleaning, and fly back for less. And the lady going over the pricing kept making mistakes. Wrong totals, numbers changing mid-sentence, math that wasn’t mathing. When I pointed it out she blamed her allergies. Ma’am. That’s not how allergies work. That’s how getting caught works. I’m not a dentist but even I could tell something was off. 10/10 would not return. The water bottle is nice though. Currently in another office where even the staff had a laugh with me

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for taking the time to share your experience with us, Gabriel. We understand that our proposed treatment plan did not align with your expectations, and we respect your decision to pursue the care that feels right for you. Our recommendations are always based on what will best support long-term oral health, and we’re committed to providing transparent information so patients can make informed decisions about their care. If you ever have questions or need additional support in the future, please don’t hesitate to reach out.

Kyla Pouliot Published on Google 3 months ago

Negative experience: DO NOT GO HERE This place is an absolute scam. I went here about a month ago to get some x-rays and talk about getting a cleaning. I was aware I probably had gingivitis since my gums were bleeding. However, Aspen try's to tell me it progressed to periodontal disease and I had about 4 cavities. Which was all a complete scam. Talking with the dentist, they were completely avoiding my question and that was if it was reversible. Eventually, he finally answered no. But even then the hygienist told me I had bone loss which didn't seem right, my gums were definitely inflamed but other than that everything was fine. Afterwards talking with the planner things didn't get any better they wanted me to pay $3000 for root planning along with fillings for cavities. I ended up leaving and went to get a second opinion. Got my x-rays transferred over to a different dentist come to find out I have NO cavities and NO bone loss. Made it sound like my teeth were gonna fall out. This experience has me so upset considering I am a college student who cant afford to spend $3000 for no reason. Disclaimer: do not respond asking me to call your customer care team. The only person I am likely to call after this experience is an attorney.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Hi Kyla, thank you for taking the time to share your experience with us. We understand that our proposed treatment plan did not align with your expectations, and we respect your decision to pursue the care that feels right for you. Our recommendations are always based on what will best support long-term oral health, and we’re committed to providing transparent information so patients can make informed decisions about their care. Again, we appreciate your feedback.

Kimberly Tamay Published on Google 3 months ago

Fantastic experience: It was such a good experience, all the staff here are wonderful and very helpful. The waiting time is also no bad I waited I think for maybe 10 minutes doing the new patient forms. I would definitely recommend this place to people who may have some concerns especially since they did a whole check to find out what was going on with my teeth and gums.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for leaving a 5-star review, Kimberly! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.

Jill Senecal Published on Google 3 months ago

Fantastic experience: Friendly personable staff. Jillian greeted me with a smile and good conversation. Dez did my exrays and was very consciences of my allergy to isopropyl alcohol, making sure every surface was wiped down, even the pen is used. Came highly recommended and I will be sure to recommend Aspen Dental as well.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Jill , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Megan Cournoyer Published on Google 3 months ago

Fantastic experience: Dr. Patrick, Christina, Abby, and Aaliyah made me feel very comfortable even though I was an anxious mess during my visit. I have severe dental anxiety and they were very kind and gentle.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you sharing this with us, Megan. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.

Slickz Published on Google 3 months ago

Fantastic experience: Jillian was super helpful and friendly! Very impressed with the care of all the staff here.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Slickz, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.

Anna B Published on Google 3 months ago

Positive experience: Friendly staff and Good service I had good experience at Aspen Dental. I went in with a toothache and really anxious about it. Dr Patric and dental assistance were understanding and patient. Front desk staff was patient in explaining the procedures and costs in detail. Waiting time varies depending on the day and timings.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Anna, thank you for trusting our team and sharing your experience. We’re always working to make each visit a great one and truly value your feedback.

Heather Keier Published on Google 3 months ago

Fantastic experience: I had x-rays and cleaning today and the technician was very professional and polite. Very happy with my experience.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate your 5-star rating, Heather. It means a lot to our team! We would love to stay connected with you on our social media channels as well. If you're interested, give us a follow @AspenDental. Thank you for choosing us at Aspen Dental and we hope to see you again soon.

AL VI Published on Google 3 months ago

Fantastic experience: I have been coming here for many years and it has been a great investment. Dental care is top notch. Customer Service is always great feom the receptionist, hygienist to the Dentist.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so glad you had a positive experience with our team, Al. Thank you for trusting us with your smile and for taking the time to leave a review! Please reach out to us for support with any future dental needs.

RICHARD WOOD Published on Google 3 months ago

Fantastic experience: I had a deep cleaning done bye Christina and she made an experience I was dreading into a very ok experience. She was kind and aware of making my event as pleasant of an experience as one can get in a dental episode for sure. Thank you very much for helping an old man get over his fear.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for trusting our Aspen Dental team with your care! Hearing this kind of feedback truly makes our day. We’re glad we could support you and your smile.

Richy Pineiro Published on Google 3 months ago

Negative experience: Words Can't express how disappointed I am in these ppl after going in for an exam and x rays first there prices are ridiculous they try to upsell u on things when ur there for a specific reason and instead of worrying about that issue they are more worried about making more money off of you..made an appointment they called I confirmed and when I get there they moved my appointment knowing I'm in pain and needed that done asap...please go somewhere else u will save money and won't waste ur time I have never left a review somewhere that expresses the dissatisfaction

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing your feedback, Richy Pineiro. We strive to keep pricing as affordable as possible, and our treatment recommendations are based on what will best support your long-term oral health. We understand how challenging it can be when an appointment change is not communicated clearly. We strive to keep all patients informed of any scheduling updates and this is not the experience we aim for our patients to have. Please contact our office directly so we can look into the situation further and address your concerns, or our scheduling team at 1-844-296-0187 so we can help get you in contact with our office.

joe Derosier Published on Google 3 months ago

Fantastic experience: I have 6 teeth removed absolutely amazing staff was friendly dr cho absolutely amazing super professional highly recommended this place

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you sharing this with us, Joe. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.

Stephen O'Brien Published on Google 3 months ago

Positive experience: With many horror stories about dentist and stuck up uncaring cosmetic dental drs. , I have to say Aspen Dental was a pleasant experience. The receptionist was sweet as can be, my dental assistant was simply amazing. Sneaky upcharging in pricing at time of payment but adjusted to normal quoted rate after mentioning. Wait time longer then expected but overall good dental experience.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate your feedback and your trust in our team, Stephen. Our goal is always to create a great experience from start to finish, and we’ll continue working toward that every day.

joseph roberts Published on Google 3 months ago

Fantastic experience: The office did the comp exam and addressed the issue i came in for and gave me several options to address it

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate your 5-star rating, Joseph. It means a lot to our team! We would love to stay connected with you on our social media channels as well. If you're interested, give us a follow @AspenDental. Thank you for choosing us at Aspen Dental and we hope to see you again soon.

Gabriel Figueroa Published on Google 3 months ago

Fantastic experience: Great experience from the front desk to the scheduled appointment. Friendly staff, great service. Will recommend friends and family!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your kind words and sharing a positive review, Gabriel. It means so much to our team to be part of your smile journey. We’re always here whenever you need us.

James Jensen Published on Google 3 months ago

Negative experience: I was scheduled for a Friday appointment to remove a painful broken tooth. They called me on Thursday (day before appt) to tell me that I had been “double booked”. When I told the receptionist that I needed this work done and I am in pain, she told me that she couldn’t give me an appointment until the following Monday. Because of this practice, I will continue to suffer 2+ additional days. Untrustworthy and disorganized are two qualities I will always refuse to accept in a medical setting. Hopefully I’ll be able to find a dentist somewhere in MA to help me out before I pull the dang thing out myself. (Rating would be 0/5 if it were possible)

Rochelli Smith Published on Google 3 months ago

Fantastic experience: Christina was great ! The ladies in the front were fantastic !!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you choosing our office and sharing your experience, Rochelli. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!

Ryan Published on Google 3 months ago

Positive experience: Good manners, good people there. Took very good care of me and was honest and upfront about everything.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for sharing your review. We’ll work to make each visit even better! – The Customer Service Team

Mariangie Fernandez Published on Google 3 months ago

Fantastic experience: The people in the office were very nice. Doctors were very clear, nice and patient with me. Especially Jillion and Abby, the girls were so kind and gentle with me. I felt very comfortable with everyone.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for trusting our Aspen Dental team with your care! Hearing this kind of feedback truly makes our day. We’re glad we could support you and your smile.

Jordan Hardy Published on Google 3 months ago

Positive experience: The staff is kind and patient. They take their time to explain what they and doing and why. Abby helped me out during my visit.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Jordan, thank you for taking the time to share your experience. We’re so glad you chose our office and appreciate the feedback, it helps our team continue to improve. We hope to see you again soon and make your experience 5-stars .

Chris draper Published on Google 4 months ago

Fantastic experience: I rlly enjoy aspen dental they r taking care of me so i dont have 2 deal with the pain anymore they wete nice amd very friendly

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Chris , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Jason Dean Published on Google 4 months ago

Fantastic experience: DR. Cho is amazing and nice and Christina the hygienist is so amazing!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!

Rochelle Truehart Published on Google 4 months ago

Fantastic experience: I cant begin to say how pleased I am that everyone treated me so well, so friendly, understanding, and so willing to work with in my time line and budget! After being to a few different dental practices and being given a run around and still not having the issue addressed. Dr.Cho, and Abby not only kept me calm and relaxed during the whole process and procedures, understanding my fears and anxiety. Dr Cho is the first dentist that has properly numbed my mouth, no pain! They were both so patient with all the adjustments I needed for ym partial, not making me feel like I was a burden or taking to much time. I cant thank everyone enough. With out them being so effecuent, caring, respectful and understanding, I wouldn't have been ready for my surgery which I so desperately need. Thank you all! ,

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!

Celeste Nicole Smith Published on Google 4 months ago

Fantastic experience: Friendly staff, professional, short waiting time and excellent communication.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for taking a moment to share your experience. We’re glad the team took great care of you!

April Mccandless Published on Google 4 months ago

Fantastic experience: I’ve been a patient at Aspen for quite a few years now and they’ve always put a smile on my face. My first friendly face that I became acquainted with was Kristina. As soon as I sat down at her desk I knew we’d become friends! Not only does her personality shine, she’s very knowledgeable, professional and personable. She’ll go the extra mile to ensure that you’re on the right path for your dental care. Also on the list of amazing staff that I’ve had the pleasure of working with is Christina, who is so sensitive and thoughtful while cleaning, and performing other procedures…she takes time to make sure I’m comfortable, and that is so valuable in that vulnerable state. Last but certainly not least, I’ve recently had the pleasure of working with lovely Aliyah and Jillian. Both of them are a ray of sunshine and are there to help with any question you might have. Thanks to all of the staff there at Aspen, you make a difference❤️

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy to hear this. Thanks for sharing your 5-star experience!

Rusti Rivera Published on Google 4 months ago

Fantastic experience: My over all experience was amazing. I felt so comfortable they were all about treating my oral health and giving me a healthy smile. Dr. Patrick was so nice and caring and a straightforward doctor which I appreciate. Ghaidda was so caring and made me feel so comfortable. She is a gentle soul. I would highly recommend anyone who is afraid to go to the dentist to come here. Jillian was so helpful and personable she made everything so easy to understand. Thank you all so much for caring.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing. We’re so happy you had a 5-star experience!

madison hilbig Published on Google 4 months ago

Fantastic experience: my experiences are always great, staff is very friendly helpful and accommodating, abby was very sweet and helpful, madison hilbig

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for sharing your experience. We are so happy the team took great care of you.

Kevin Baez Published on Google 4 months ago

Fantastic experience: Quick, easy, and polite service. They were able to get me an appointment same day over some concerns and Abby was very considerate while helping me.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!

Patrick Provonche Published on Google 4 months ago

Fantastic experience: Called in with an emergency matter and was instantly accommodated. The assistant who helped me through the entire visit and experience, Abby, was incredibly friendly while maintaining an air of professionalism. Her ease helped quell any anxiety I was experiencing. The Dr.was thorough and explained everything and answered all my questions fully. Follow up on initial visit. During the procedure and the follow up afterwards I met with the same dental assistant both times. Dez was informative, handled my questions with thorough answers and helped keep the atmosphere in the room calm and light where it could easily have descended into anxiety and discomfort. Her demeanor throughout both visits was greatly appreciated.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates

kelly brown Published on Google 4 months ago

Fantastic experience: Like many others I’m sure , I’m not a huge fan of having to go to the dentist but I must say the employees I have met so far are incredible ! My first initial call I spoke to the receptionist Jillian who talked me through all the fears I had , enough to even step foot in the door ! Once I did I met Dez and she has been the most patient, understanding and helpful person I’ve met in a long time ! She’s made every visit at least bearable (as much as any dental visit could be ) she didn’t treat me like I was another patient they had to work on. She took all my questions and concerns into consideration and made sure I didn’t leave any of my many appointments until I was fully satisfied . She’s amazing you’re lucky to have her !!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for taking a moment to share your experience. We’re glad the team took great care of you!

Deborah Calvanese Published on Google 4 months ago

Fantastic experience: Christina is the best hygienist I have ever been to and I have been going to her for 18 years. She is friendly, kind, personable, and professional.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy to hear this. Thanks for sharing your 5-star experience!

Kantrice Walker Published on Google 4 months ago

Fantastic experience: My experience with them are great and to the staff Abby great job

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing. We’re so happy you had a 5-star experience!

Sarah McCarthy Published on Google 4 months ago

Negative experience: I’m asked to post about having a crown that I thought was the plan, however they screwed up and made dentures. When I asked about the permanent tooth I was told that will be discussed down the road! Don’t make the same mistake I made. I trusted them and they lied.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for your feedback, Sarah. Our office would appreciate the opportunity to better understand what happened and address your concerns. Please give us a call at (413) 737-1800, so we can learn more. We’re here to listen and help.

Tuyet Nhi Loac Published on Google 4 months ago

Fantastic experience: I had a really positive experience at this dental office. The staff were welcoming and provided good, friendly customer service from start to finish. I also appreciated the flexible payment options, which made things much easier to manage. The cleaning was handled professionally, and I felt confident in the care I received. They were attentive in monitoring my periodontal condition and took the time to explain everything clearly. Overall, a great experience—I would definitely recommend this place to others.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re glad you had a 5-star experience. Thanks for sharing!

Michael Minie Published on Google 4 months ago

Fantastic experience: Was an excellent cleaning procedure, which cleared out alot of infection, and was done in no more than 1/2 hour. The hygenist was very skilled and experienced. The whole thing was very well done.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing your experience. We’re glad the team took great care of you!

Roy Weaver Published on Google 4 months ago

Fantastic experience: My wife and I think kristina who is the Manager of finance is the greatest. She is very friendly and professional at her job. Without her my wife's visits here at Aspen wouldn't be the smiling experience that she has had. Thank you

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We are sorry for any trouble your wife is having, Roy. We have passed your message along to the management team, so they can address concerns.

Alex Ngheo Published on Google 4 months ago

Fantastic experience: I am so happy for your service and help me understand my situation and resolve this

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!

Toni Golding Published on Google 4 months ago

Fantastic experience: Everyone was amazing from when you walk into the front door to taken to the back. Everyone was pleasant which is a breath of fresh air for me . Thank you to Abby who was also my DA which did a great job .

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!

Dauriia Naumenko Published on Google 4 months ago

Fantastic experience: My hygienist Christina is the best professional in the entire industry, love to have her here!!!!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for taking a moment to share your experience. We’re glad the team took great care of you!

Jeff Granger Published on Google 4 months ago

Negative experience: Wife went here today and completely shameful, she went due to a tooth ache and they said it was infected and she needed a root canal and a crown, I won't even get into the ridiculous price but they wouldn't give her a script for an antibiotic unless she put a deposit for the work that they couldn't do until the end of May, she didn't want to make that decision right then and because of that they wouldn't give her medication, UNBELIEVABLE AND STAY AWAY

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you bringing this to our attention, Jeff. Our team would like the opportunity to look into your wife's experience further. Please ask them to give us a call at (413) 737-1800. To protect patient privacy, we’re only able to discuss specific details with the patient themselves if they are 18 or older.

Marcus Ezquilin Published on Google 4 months ago

Fantastic experience: Staff were extremely helpful and kind. Walked me through all steps and the space was very comforting!! 10/10

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for sharing your experience. We are so happy the team took great care of you.

Donna Lofgren Published on Google 4 months ago

Fantastic experience: Got a filling, didn’t feel a thing except a little pinch from the novocaine. Everyone there is always pleasant and caring..

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing your experience. We’re glad the team took great care of you!

Roger Gardner Published on Google 4 months ago

Fantastic experience: Lady made dentures much better but didn’t work at trying to eat. Need to go back

Jess Colson Published on Google 4 months ago

Fantastic experience: The staff at Aspen Dental West Springfield are welcoming, knowledgeable, and go above and beyond for their patients. They take the time to review dental X-rays, discuss care options, and advocate for patients with insurance companies.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!

luis fernandez Published on Google 4 months ago

Fantastic experience: My experience from beginning to end was amazing. It has been a long time since I have been to a dentist but I would highly recommend this one . Each and every person I spoke to down from what’s wrong all the way up to dates and payment options! I would give this place a higher rating than 5 stars!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Luz Leyro Published on Google 4 months ago

Fantastic experience: I had the best welcoming time experience at Aspen Dental. I had done some X-ray, cleaning and scaling with the best dental hygienists (she’s the best)who with the best treatment, had me gain back my confidence. Communication with the doctor served my needs of some work I look forward to be done. I truly appreciate the staff and recommends the West Springfield location.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Nicholas Jacobs Published on Google 4 months ago

Fantastic experience: The attention and care you get is top notch. Abby was amazing and very informative.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Jeffrey Weyant Published on Google 4 months ago

Fantastic experience: Very professional staff, streamlined treatment plan, financing was easy and the experience was pleasant.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Phil VAN VOORHIS Published on Google 4 months ago

Fantastic experience: Needed a surgical clearance for an operation in 30 days. Haven't seen a dentist in 6 years. Got me in and examined in ONE DAY and set up a plan to clear me for surgery with time to spare. In one day I had X-rays, a hygienist assessment, a dental exam and a thorough plan workup clearly explained in 2 hours. This will involve a significant amount of work, not just a simple cleaning. Extremely impressed!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

SUSAN G Published on Google 4 months ago

Fantastic experience: Aspen has very accomodating with my new procedure for dentures. I would highly recommend. Elif is very professional and courteous. Dr. Patrick was patient with all my extractions needed to prepare me for my dentures.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

joshua chamorro Published on Google 4 months ago

Fantastic experience: Wonderful visit at aspen dental planning my cleaning and how to ensure my teeth health. Thank you Dr.Patrick Christina, Abby and Eda for the amazing experience and support -Joshua Chamorro

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Mariah Published on Google 4 months ago

Fantastic experience: Love the aspen office very welcoming very friendly nice , definitely will recommend to any and everyone super honest gets you in and out the best results

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Terry Hurlbut Published on Google 4 months ago

Fantastic experience: The staff is great. Chris my hygentist is really good. She makes you feel comfortable and no pain. I really enjoy going to the dentist. (Thought I’d never say that) Terry Hurlbut

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Jillian Lyons Published on Google 4 months ago

Positive experience: So far, great- went there for a consult, got all my questions answered and more. Now I’m ready to start the process… Looking forward to my new smile

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing your experience and feedback! – The Customer Service Team

William Meuniet Published on Google 5 months ago

Fantastic experience: Very nice staff and explain everything well, very happy experience

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Al & Ann DeMaio Published on Google 5 months ago

Fantastic experience: Jillian always greats me with a smile and Christina does a fantastic job making sure all is well

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

Sally Dupuis Published on Google 5 months ago

Fantastic experience: Aspen Dental in West Springfield is great. They are knowledgeable, professional, and friendly.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

Edwin Lopez Published on Google 5 months ago

Fantastic experience: Always good service. Dez was awesome, love her attitude

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Vanessa CK Published on Google 5 months ago

Fantastic experience: I've been going to the West Springfield office for a while now. They are always professional, considerate, and educate. I always have a great experience when I come into this office!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

JoJo Young Published on Google 5 months ago

Negative experience: They are not honest about all the cost associated with your care. I asked ahead of time what are all the extra costs associated with this care. I specifically asked if app followup appointments were also covered in this cost and I was assured it was. I was very hesitant to use Aspen Dental because they've been in the news a lot for their unethical deceptive pricing. I wanted to ensure when I paid ahead of time, that cost included everything and I was assured it did. When they called me for my followup appointment, they told me the visit would cost me $174. And that reach followup works each cost $174. I asked why I was being charged anything when I paid almost $7,000 prior to any work being done. All the receptionist kept repeating is that this is their office procedures. So basically all the negative things you hear about their deceptive pricing practices are TRUE. They will change the rules as you go. I simply wanted to know the total amount everything would cost. The luxury cosmetic dentist I was seeing before ended up being the less expensive option in the end. Had I been given the correct information, At least the luxury cosmetic dentists give you the cost of everything included including followup appointments, upfront! I would have chosen differently. So yes I'm going to leave this review on as much Sichuan media as I can. Extremely deceptive with their pricing.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We appreciate you letting us know about the trouble you’re experiencing, JoJo. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187.

Carolina Garcia Published on Google 5 months ago

Negative experience: I had a dental emergency from a toothache I had the night before and didn’t let me sleep from the pain, Aliyah the girl I spoke to on the phone that had nothing to do with hands on, was the only one who was sweet but the rest were horrible. No good patient manners like they call it in the hospital bed manners. All they cared about was money. I’m sucking up the pain until I go to my old dentist where everyone there treats you like a human. Never again.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Hi Carolina, we regret you didn't have a positive experience. If you’d like to share more details, please contact our Customer Service team at 1-844-296-0187 so we can address your concerns.

josephine silaga Published on Google 6 months ago

Positive experience: I went to this dental place for a partial denture replacement ended up being given info about implants fixed and removable options and pricing. Planning to have dental implants in a few years because can’t afford it right now because my son is on college. I just want something temporary so I can eat properly but they won’t do it.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We always strive to keep our pricing as affordable as possible, and our treatment recommendations are based on what will best support your long-term oral health. If you have any questions about your care plan, please reach out to your Aspen team. -The Customer Service Team

Brandon Jimenez Published on Google 6 months ago

Fantastic experience: Took my fiancé to aspen dental on route 5 I highly recommend this place to anyone they’re 100% friendly and do all they best to make sure there patients are well taken care of as of right now I recommend this place millions time over any other dentists

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

A W Published on Google 6 months ago

Fantastic experience: I went for an emergency visit and they were able to see me same day, even late. The front desk staff go the extra mile in making sure you’re taken care of. Free coffee and water on the wait room was a very welcoming touch. They’re amazing!! Special shout out to Jillian and Kristina!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Playo420 Published on Google 6 months ago

Fantastic experience: This place is awesome. Christina the manager took great care of me. Definitely will be coming back.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Lynn Published on Google 6 months ago

Negative experience: Very salsey. After reviewing the estimate that was printed out for me it was very different then what they were showing me in the office. Very hesitant to proceed with this company.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Thank you for sharing your feedback. At our practice, we are committed to delivering the highest quality of patient care and take all feedback seriously, as it helps us continually improve. If you have any further questions or concerns about your treatment plan, please don’t hesitate to contact your local office directly at (413) 737-1800. We're here to help. -The Customer Service Team

Erin L Published on Google 6 months ago

Positive experience: Disclaimer: Please do not respond with a generic message asking me to call Aspen Dental Customer Care to discuss further. Everyone I interacted with at Aspen Dental was extremely nice, respectful, and personable. My initial appointment went well. They listened to my concerns and thoroughly explained the work I needed and why. I met with a manager to go over costs and financing options, and while the original quote was over $17k (including wisdom teeth extractions, Invisalign, and other work), we discussed prioritizing what was most urgent: wisdom teeth, a filling, and a root canal for $2.6k cash payment. I scheduled a follow-up appointment to have the work done. Four days before that appointment, I was called to reschedule due to an unexpected meeting, which wasn’t an issue. I confirmed the new appointment, showed up, and was then told the dentist had called out and I’d need to reschedule again. That appointment was moved to the following day. Unfortunately, there was a miscommunication between the manager and I during scheduling. I had taken a full week off of work under the impression that I would be having my wisdom teeth removed and a root canal completed, but when I arrived, I was told the appointment was only for a filling. The staff was kind and professional throughout, but the repeated rescheduling and lack of clear communication made the experience frustrating and inconvenient, especially given the time I took off work.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

Erin, we’re committed to providing every patient with the best possible experience and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in West Springfield, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team

Margaret “Gosia” Riley Published on Google 7 months ago

Fantastic experience: On my recent visit I had a pleasure to meet the Aspen Dental Dentist Tech Sheida. I had a dental bridge put in and I was very nervous. Sheida made me feel very comfortable through the procedure. She's totally awesome!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

FMJ Published on Google 7 months ago

Fantastic experience: I was looking for a dentist in the area and I think I finally found the right place. Everyone at Aspen Dental was super welcoming and patient from the moment I walked in to the moment I left. I went in for a regular cleaning and could really tell the quality of the work. Overall, a great experience, I definitely recommend them!

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

John Lowe Published on Google 7 months ago

Negative experience: I went to you looking for help your so called dentist told me I needed full mouth extractions and dentures but because my credit is less than perfect you pressured me to get a cosigner but I couldn't you didn't even address my current pain problems all I was is just a sale thanks for nothing.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We're sorry to hear that you feel this way, John. Your feedback matters to us, and we’d appreciate the opportunity to learn more about your experience. If you're willing to share additional details, please consider calling our Customer Service team at 1-844-296-0187 so we can address your concerns directly. -The Customer Service Team

Nicole Addarich Published on Google 7 months ago

Fantastic experience: I loved it they treated me so nice and help me to feel better with my smile.

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Iris Santana-Velez Published on Google 7 months ago

Fantastic experience: I just got seen by Abby and Dr.Dinara and the way they treated me was so great I love it and I will have my treatment with them I will recommend this office to my friends and family

Aspen Dental - West Springfield, MA
Aspen Dental - West Springfield, MA

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

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Reviews are checked before they are published. We do not publish reviews containing insults, accusations of criminal conduct or references to specific individuals. We also do not verify that the author was a customer.

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