Aspen Dental - Gainesville, FL (Butler)

Fantastic experience: The office staff was very nice and helpful My hygienist was very good and explained everything she was doing to me to me for my treatment on my cleaning She did an excellent job. The dentist came in and explained everything that he was going to do and he was very professional and very nice.

Fantastic experience: Absolutely wonderful staff. My 89 year old Grandfather was treated with such honor and respect. I brought my kids with me and the staff was so respectful, considerate, and welcoming to our large crew. I truly so appreciate them and would recommend to others! My check in experience was AMAZING, support staff was so patient with my grandfather. The Provider was present and had great bedside manners. Check out was flawless, a complete breakdown and cost was created and EXPLAINED! Amazing!! Thank you guys. Truly.

Fantastic experience: I had an amazing experience at Aspen Dental- Gainesville, Fl (Butler). Everyone was extremely helpful, polite, and answered all of my questions.

Fantastic experience: Dr. Rophie was so kind and explained everything very clearly. I had a lot of dental anxiety, but he made the visit feel relaxing and comfortable. The dental assistants were also very friendly, and the ladies at the front desk were so funny and welcoming. Overall, I had an amazing experience and would recommend this office to anyone.

Fantastic experience: Dr. Rophie has some of the best bedside manner i have seen in a long time. Very professional, personable and genuine. 10/10

Fantastic experience: Amazing experience! This was my first time going to a different dentist location for a cleaning out of Miami and I have to say this was the most extensive and best cleaning experience I've had. The front desk did a great job in helping me find my dental insurance plan, the assistant Jonathon did excellent in imaging my entire mouth, and Mina was amazing at making sure everything was clean including my permanent retainer. Dr. Kang was also so incredibly nice and professional and took the time to explain to me how to properly brush and care for my teeth and even went out of his way to fix my permanent retainer which was a little loose. By far the best experience I've had so far and very much recommend!!! Just an update on my follow up visit after having finished my motto aligners, can't recommend Mina enough for her extensive knowledge and patience with answering all of my questions and putting my mind at ease. She is so great at what she does and highly recommend her!

Fantastic experience: Mina did a great job with my deep cleaning. I plan on seeing her again when I come back

Fantastic experience: My experience today was excellent! I'm very apprehensive about going to the dentist and it has been way too long since my last visit. One of my old crowns fell off so that was the immediate problem plus I needed a deep cleaning. They got me through the deep cleaning and the temporary crown with a lot of numbing medication so I was very comfortable!! I am glad I went with Aspen Dental!

Fantastic experience: Had to go in for a deep cleaning. Staff was very friendly! Very informative throughout the procedure!

Fantastic experience: I have been going to them for about two years now and has always they have great customer service and their dentists are awesome I recommend them to everyone that need dental work.

Fantastic experience: I had a very exceptional experience. I can say everyone showed professionalism to the utmost. I'll give them a infinite number. I've visited 3 other facilities! I decided on Aspen for the experience and the prices is exceptional. The plans are affordable!! totally above 5

Fantastic experience: Aspen on Archer Road in Gainesville, Florida knows their stuff and I am THRILLED they have done my dental implants. No other dentist has bothered to take the time or care with my situation, but the team at Aspen on Archer has been a BANGER! I am beyond elated with my progress thus far, and am thrilled with everything this team has done. Let’s roll!

Negative experience: Dr Ben doesn't make you feel comfortable,the whole time he had a mean look on his face,He was explaining my situation with a nonchalant, inconsiderate, attitude.

Fantastic experience: First visit was nice I was well taken care of!

Positive experience: service was good but price was to high I could not afford them

Fantastic experience: Mina was great! The fastest cleaning I've ever had in my life! I guess I'm doing better with my oral hygiene.

Negative experience: They tell u their prices r cheap they wanted 5000 from my insurence 3000 from my other insurence 800 cash and fiance 170 a month I walked out

Fantastic experience: Ms.Mina does GREAT cleaning thank you guys I always have a great experience with yall. God Bless shout out to Alexia and Ms.Mina for great customer care!!!

Fantastic experience: Awesome people on staff here. Everyone I've seen are very friendly and helpful . Reasonably priced as well.

Fantastic experience: Mina is hands down the best dental hygienist I’ve ever had. She’s incredibly gentle, super thorough, and explains everything without making you feel rushed or judged. I usually get anxious at cleanings, but she checked on me the whole time and my teeth have never felt cleaner. She genuinely cares and it shows. If you can request a hygienist, ask for Mina

Fantastic experience: Mina did a great job with my teeth cleaning and suggested my next procedure to keep my teeth at optimal health. Alicia was so great at helping me mentally prepare for my procedure and finding cost-effective ways to do so!

Fantastic experience: My hygienist Mina was fantastic! Love this place! She was very transparent and amazing with my dental care.

Fantastic experience: Mina did a great job assuring me everything was going to go smooth. She worked with me and really did make my experience a lot more easy than I thought. Thank you so much Mina

Fantastic experience: It was a wonderful experience the staff was very helpful and patient. They took the time to explain each procedure in an effort to calm all my fears and horrible past experiences with Dentists. I would definitely refer my family, friends and even my enemies to Aspen Dental.

Fantastic experience: I went in to get my impression done and the doctor and staff made sure it was right before I left. I had some concerns but they were taken care of with no problem.

Negative experience: I went in thinking I’d receive a cleaning and all they did was poke my gums and try to sell me a very costly dental plan that they estimated my insurance would only cover 60% BEWARE.

Fantastic experience: Alicia was really nice and answered all of my questions and gave me the best options for my plan . Thank you for being so kind

Fantastic experience: Everyone was very professional and made my visit feel special

Fantastic experience: Very pleasant people all very accommodating...got me the information I needed and referral for the procedure i need. l was very pleased with everything..

Fantastic experience: I had a great experience at aspen. Mina was the lady that cleaned my teeth and she was very nice

Fantastic experience: They are absolutely AMAZING!!! I have epilepsy and have so many broken teeth it’s embarrassing. They made me feel so much better than any other dentist office ever has! From the check-in to the check-out they are picture perfect staff and I’m so grateful for them!!!

Fantastic experience: The staff was extremely kind and helpful! Especially Ms. Alicia! She did a wonderful job calming our nerves.

Fantastic experience: Had a Deep cleaning today and the hygienist there Mina made it super smooth, easy and comfortable thank you Aspen Dental and Thank you Mina !!

Fantastic experience: As a new patient, I had a great experience with Janice and Dr. Ben. They were both wonderful and made me feel very comfortable. The front desk staff were also very friendly and welcoming. I was very impressed with the entire visit.

Fantastic experience: Super happy with my vist, every step was in depth and well organized. Thanks to the team and to Alica for helping me with my appointments and pricing.

Fantastic experience: Quick, convenient, and thorough doctors/techs. Great experience with the staff here

Fantastic experience: It was my first visit. Special thanks to Jonathan who led me thru the process. Everyone was both efficient and courteous. I made another appointment before I left.

Fantastic experience: I really enjoyed my visit. Such a laid back atmosphere. And the staff was wonderful

Fantastic experience: The whole team was amazing and Alicia was fabulous! I can’t wait to come back. The whole team as genourous and knew what they were talking about!

Fantastic experience: This was The best Dental experience I’ve ever had anywhere. The people here are super friendly and very informative and helpful. I highly recommend this place!!!!

Negative experience: These people literally suck so bad it’s ridiculous. In my first trimester of pregnancy, I advised them I was pregnant and we did a dental cleaning and then I rebooked my cleaning for six months, which was advised to me by the hygienist. We spoke about getting the cleaning done right before I give birth and then even mentioned at that point we could estimate how much my wisdom tooth removal would be and schedule that for after I deliver my baby. Fast-forward to six months later, they call to reschedule me about a month out from my appt, which I understand, but I let them know that since I am in my third trimester my availability would be tough. We go ahead and reschedule the appointment for which they call me at the beginning of the week to let me know it would need to be rescheduled again due to the first person rescheduling my appointment incorrectly. I then advised the person I’m talking on the phone with that since I am due the second week in March I would need to select a date before then. All 3 of these SEPARATE employees were very well aware I was pregnant and how far along I am. Now I arrive to my appointment that’s been rescheduled several times just to find out I can’t get anything done because I’m too far along. This was NEVER mentioned to me before. The receptionist even advised that during your first and third trimesters, NO dental work is advised since it can cause you to go into labor. Well you all did my cleaning in my first trimester so how does that even make sense? I am BEYOND disappointed in the lack of communication, lack of coordination and lack of understanding this location provided me over the past months of being rescheduled. Horrible. Maybe educate ALL of your employees on the proper protocol of dental health and pregnancy.

Fantastic experience: New patient here. Very good experience, everyone was very nice.

Negative experience: If you have dental insurance that covers an annual exam and cleaning, be very careful. They did my exam but did not offer a standard cleaning covered by my plan. Instead, they pushed a “deep cleaning” and a list of add-ons and tried to bill me $1,300 out of pocket. I was never given the option to receive only the exam and basic cleaning my insurance covers. This felt misleading and like a hard upsell rather than patient-focused care.

Negative experience: Updating my review: If you need any evidence how disconnected aspen dental is from reality, read my review that is complaining about their customer service and their response that is saying "reach out to customer service". I wish google would let me give them zero stars at this point. I am still struggling to be refunded my money and their "customer service team" is a call center that is completely disconnected from the actual office. I'm now entering month four of begging aspen to actually file a claim with my insurance so that I can be reimbursed the money I was forced to pay out of pocket due to their billing errors. Original Review: Insurance was not billed properly and I was sent a bill for the cost of the full visit including a final notice bill. After four months, my insurance has still not been rerun and customer service has required payment in order to stop the bill from going to collections because they "have no way of stopping or holding the bill" even though the billing delay is on Aspen's end. I was told repeatedly to not worry about the bill because it would be resolved and am now faced with the ultimatum of paying for a bill that I do not owe or the potential of the bill being sent to collections and taking a credit hit. If you're looking for an efficient dental visit, Aspen is a great place. But just understand that this comes at the cost of having to deal with a corporate call center for customer service.

Fantastic experience: Mina did an awesome job at deep cleaning my teeth. It was one of the easiest experiences I have had with getting my teeth cleaned. I would highly recommend her to anyone.

Fantastic experience: The front office so very friendly and helpful. When I got called back the little assistant that did my X-rays and got me in the room. Everyone was SO SO FRIENDLY and makes you comfortable. They explained everything so well. I would recommend them to everyone !!!!

Fantastic experience: Dr Ben took my fear of the dentist for the most part away Thank you so much

Fantastic experience: Mina was amazing. She really cleaned the soul out of my gums and teeth. I’ll be coming back for sure.

Fantastic experience: Excellent staff and the Dentist was great! I have two more appointments with them to finish 4 teeth with crowns. Many thanks!

Fantastic experience: Mina thank you so much today was a beautiful experience and I deeply appreciate thank you

Fantastic experience: Everyone was professional and very pleasant. My husband had the appointment and his experience was great!

Fantastic experience: Newberry Road Aspen was wonderful. The Dentist there did a great job and showed genuine care and concern.

Fantastic experience: Dr. Rophie is the best dentist I’ve ever gone to. He is so friendly, funny, great personality, and above all honest. It’s so hard to find a dentist who is honest and not trying to rip you off. But I feel so satisfied with Dr. Rophie and his team and would recommend to anyone.

Positive experience: Very nice stuff, professional and polite, good equipment; I still have to see work

Fantastic experience: Amazing place with awesome professionals. I felt well treated and important. From the person who received me, to the X-ray specialist, to the dentist and the higienist. Everybody was super nice and professional. This is my new dentist place.

Fantastic experience: The staff were very ptofessional and great personality and the earea was very clean overall i was vert satisfied with the service

Fantastic experience: Was seen by Dr. Hajjar and was treated very nicely and promptly by all staff. Janice and Alexia made everything comfortable and welcoming while I was there. Going to the doctors, regardless of type, is always a little daunting and the staff and particularly the three mentioned, made the experience feel calm and friendly. Definitely recommend anyone to go here if they need an Oral Surgeon or dental help.

Fantastic experience: I've been going here for several years and have always really enjoyed my experiences. Dr Benjamin Rophie is my dentist and has been very good for me. I've done the Motto treatment after having restored my dental health and I feel so much better! Also have to thank my hygienist Mina for doing such great work on me. The staff here are really genuine sweet and friendly people. 100% my favorite dental office of all.

Fantastic experience: Sabrina was an absolute treat and made my visit wonderful. She and Dr. Knepper were great and I will definitely continue to come to this office Edit: Adham was incredibly kind, professional, and made the whole visit comfortable and stress-free. He took the time to explain everything and genuinely cared. Highly recommend!

Fantastic experience: Very good experience here with all the staff I was involved with. Special thanks to my hygienist Esperanza and Alexis in billing/front desk. Happy to have found a dental practice of high standards. Thanks guys.

Fantastic experience: Being a new patient, Nina was wonderful at walking me through the process

Negative experience: I had an upper denture break in half. They said they could fix it. Paid to fix. Went to eat at McDonald’s an hour later. They broke again! (Same place). They refused to fix again and then would not refund money!!! Aspen Dental is a HORRIBLE company. I wish I I could give them a negative 5 star

Fantastic experience: Dr. Ben and Janice were soo warm and accommodating. The entire staff goes above and beyond. The best dental practice on the planet!!

Fantastic experience: Listen I've had some rough dentist visits... when I need a tooth extracted and right before Thanksgiving, I was beyond anxious. The office staff is wonderful and kind. Anthony was the assistant and he was fantastic. Put me at ease and made me laugh as easily, very calm vibe which I greatly appreciated. And Dr Hoang blew my mind with his speedy extraction. He popped the tooth way easier than my last experience at the dentist. I'm impressed frankly how easy they all made my experience. Thank you from the bottom of my anxious little heart

Fantastic experience: Haven't been to a dentist in a decade, they were quick and understanding. Awesome staff, answered all my questions and put me at ease about the whole thing.

Positive experience: Great customer service, fast appointment and great at resolving dental issues effectively and efficiently.!

Fantastic experience: Aspen dental has been very great not only ensuring that my smile is always improving but also educating on ways to keep my oral hygiene in check Mina has been awesome and always kind and very supportive in making me smile every time I have questions concerns and I’m at aspen dental because they care

Fantastic experience: I had a great experience with Dr.Rophie and my hygienist Mina. They were very kind and patient with me making my visit perfect and ensuring I understood everything they were doing.

Negative experience: Ms A’isha dr rophie and dr Moore was very pleasant and warming I always get scared and nervous at dentist but they assured me I will be ok feels very safe and understanding and ms Mina galehdari did great job on my teeth thanks

Fantastic experience: I have been going here for a few years seeing Mina and she makes going to the dentist a pleasant experience! She does a great job explaining everything and is not rough with the cleanings. I used to be nervous to go to the dentist but I’m not anymore. I like this location better than other Aspen locations because it is always clean and the staff are always friendly and polite. I previously went to the lake city Aspen location because it is closer, but after a few bad experiences I am happy to say I found this location on Archer road.

Fantastic experience: I had a good experience and they seem to care about your dental health and refer you to have the right things done

Fantastic experience: Had a wonderful experience with my hygienist Mina she was very pleasant and informative.

Fantastic experience: Everyone we interacted with was knowledgeable, friendly and accommodating. I had been there before and accompanied my daughter for her first visit. I was waiting for my wax dentures for fitting, they arrived while I was there and they squeezed me in so I didn't have to make a separate trip. Dr. B is wonderful! Melissa did great with all the scanning. The office manager (I'm terrible at remembering names) was wonderful helping my daughter with setting up her treatments and working out the best financial options.

Fantastic experience: I recently had an outstanding experience at Aspen Dental and can’t recommend them highly enough! From the moment I walked in, the staff was incredibly professional and friendly, creating a welcoming and comfortable atmosphere. Although the lady at the front has an attitude the other team members( Adam,Mina,Alexia and Dr Benjamin) took the time to clearly explain every aspect of my dental needs, from the recommended treatments to the payment procedures, ensuring I fully understood my options without any pressure. Their transparency and attention to detail made the process stress-free, and their expertise gave me confidence in the care I received. Aspen Dental truly excels in combining top-notch professionalism with genuine care—I’ll definitely be returning for future visits!

Negative experience: Front desk is very rude they don’t even say hello when they pick up the phone, they answer and say please hold and leave you on hold for 20 minutes and never come back to the phone.

Negative experience: Scheduled a cleaning and after a short intake they announced that they hadn't planned on cleaning my teeth at all. Now that I look back I think the first visit is really designed for them to identify good procedure prospects and to set up a sales process that begins at the end of the session. I got stuck in a special waiting room but I didn't have time to wait for the salesperson and just decided to go somewhere else. I even got an email after the visit and no mention is made at all of cleanings, just an expensive procedure they recommended during their initial exam. Very confusing visit.

Fantastic experience: The staff here is amazing, I felt very comfortable here. They helped make an amazing game plan for my dental care. Janice was so lovely to meet and explained everything very thoroughly and was very educated. The gentleman that saw me as well was very thoughtful on building a great plan. Also shout out to the receptionist, she was very nice as well. Thank you for saving my dental!!!

Fantastic experience: Anthony and Ben were great, great sense of humor those 2! I don’t recall the dentist name who removed my wisdom tooth but man it was an in and out experience and I am so grateful!

Fantastic experience: I visited this clinic today for the first time. From the first person to the last that saw me and gave me attention, everything was great. The staff is amazing, and now this is my new go-to clinic. Thank you guys.

Fantastic experience: The hygienist was amazing! I’m a nervous Nancy when it comes to dentists and she did an amazing job explaining to me what she was going to do and explained to me what all was going to happen when I get my wisdom teeth removed. Her name was Mina! Amazing job!

Fantastic experience: I would highly recommend Aspen Dental (Butler), their check in process is always smooth and there isn’t much wait time whenever coming in. I also had a great experience with my hygienist Mina, she is very pleasant and easygoing whenever it comes to my teeth cleanings.

Fantastic experience: Samantha was the best dental assistant i’ve ever had. She came into my life and changed it for the better. Since a young age I’ve always been afraid of the dentist, but she changed that for me. Now, I go to the dentist every week to see her.

Fantastic experience: I am greatly thankful for the team at aspen dental. My experiences here have been great especially compared to my last dentist. My hygienist Mina and my doctor Ben have been very accommodating to me and have worked to improve my health.

Fantastic experience: Mina and Dr. Rophie are amazing. They made me feel so comfortable and answered all of my questions. I highly recommend Aspen Dental!

Positive experience: Apparently the person who takes phone calls to make appointments doesn't know what they are talking about. Probably best if all questions are directed to the actual dentist. Not happy with the cost to pull one tooth, $1000 after insurance.

Fantastic experience: Was having an issue with my over denture and Melisa adjusted it and I haven’t had any problems since. I can’t recommend the Butler location enough, the staff is amazing and always very welcoming.

Fantastic experience: My whole experience with the Aspen crew at the Butler location was absolutely phenomenal. From the moment I walked in the door, I was welcomed by the front desk clerk, who really eased my anxiety about the whole dental visit, I’m a bit of a baby when it comes to the dentist. She made me laugh and reassured me that everything would be ok, and that everything would be explained to me as it was done and it was. I can’t brag enough about the care that Dr. Benjamin gave, he is very attentive and explains things thoroughly. The team as a whole is just top notch and I can’t wait to go back and start my treatment with. I have already bragged about my new dentist and office family to friends who have since scheduled appointments so they too can be treated as family. I love this office and can’t brag enough about them.

Negative experience: I went to aspen because I needed to have my teeth cleaned. I was told I had bacterial problem and gum issues. The cost for a one time deep clean as well as a bacterial wash would be over a $1,000. I went for second opinion at the college for dental hygienist and that was not the case. Got my teeth cleaned for $50 and if deep was needed it would have been $150. I understand it is the school and that is why it was so cheap. I had never been told I had any issues before so I was skeptical.

Fantastic experience: The front desk is a DIRECT REFLECTION ON “what is to COME” …… saying this . as soon as you walk in the door, you’re met with professionalism, courtesy, and sweetness down to earth good people the back staff are just as courteous and sweet. The doctor himself is amazing. I’m looking forward to all my return visits. I say, BRAVO

Fantastic experience: I’m coming here for a few years and always have a great experience. All staff are wonderful and friendly. My dental hygienist, Mina, is the best! She’s very professional, knowledgeable and personable. I’ve been going to her for years, and I love the work she does!

Fantastic experience: I do not like dentist! But after 14 years I have 3 cavities a crown and gum decease 5,000$ worth of work , glad I have insurance =900$+ but most importantly staff’s friendly and doesn’t try to scare tactic into work! Offered financial help but I am cash guy. Saturday work is a bit rushed for a fair heads up and guess difficult to get so not complaining very professional at all times! So next appointment is on Friday see if they aren’t so high paced.

Fantastic experience: Went in for a whitening treatment and Mina took the time to thoroughly explain the process and provide caution on what to avoid in the couple days after treatment. Throughout the process she continued to check that I wasn’t experiencing any pain and if I needed anything before proceeding with each step. This Aspen dental location has some of the best staff I’ve ever experienced and has removed my hesitation and anxiety regarding dental work. Would highly recommend to anyone in need of dental care.

Fantastic experience: I never knew it could be fun to go to the dentist...and I'm 69 years old! This dental office is like family! The entire office works so efficiently with each other. I have had a deep cleaning and two old fillings replaced....totally pain free! I highly recommend that you make an appointment here....you won't regret it!

Fantastic experience: Everyone at this Aspen Dental family is amazing at this office wow! Such an amazing team led by famed Dr. Ben Rophie, truely a talent and honor to have him in my mouth, and his amazing right hand Melisa, a legendary sorcerer of smiles. Their whole squad is STACKED. I have been coming here for a couple years and have had a lot of treatment and have spent multiple days here so I feel like I can give an honest review when I tell you that JONATHAN, ADHAM, ANDREINA, ANTHONY, DARLENA, JANICE, KAYLA, KYLE, MARIA, SAMANTHA, SHAILYN, and of course Jonathan are all working at 110% to make sure you are well taken care of. Every time I come, Anthony always keeps it real and hooks me up with the BEST rooms. Mina, world-renowned hygienist is top notch! And of course the lovely front-of-house queens Sabrina, Alicia, and Alexia, the office managers, running this place like the Taj Mahal. Elite. And Sonia, absolutely ray of sunshine. Id come in just to hear her say my name. And as it turns out, Dr. Ben Rophie has a TWIN BROTHER, Dr. Albert Rophie, who is also a dentist!! No freakin way!! Love y'all

Fantastic experience: Wonderful experience. I was nervous to have my teeth worked on for so long but they made it easy. Mina was very informative during the cleaning. I also had 4 teeth removed and they were there every step of the way. Thank you!

Fantastic experience: I had a great experience at Aspen Dental on Archer with Dr. Benjamin Rophie and his team. Mina, my dental hygienist, was absolutely wonderful! She was professional, gentle, and very thorough in explaining everything to me. She made me feel comfortable and cared for throughout my cleaning, and I really appreciated her kindness and attention to detail. Highly recommend this office, especially Mina, for anyone looking for excellent dental care!

Fantastic experience: Great experience all around. Quick efficient dental work and outstanding customer service from Sonia, Alexia, Alicia and Sabrina! Thank yall!

Fantastic experience: I got my teeth cleaned today (9/19/2025) by Mina, and she did an excellent job. She is professional, effective, and thorough. Aspen makes scheduling quick and easy, with good availability for appointments. Mina and the rest of Dr. Benjamin Rophie’s staff provide great care and create a positive experience.

Fantastic experience: I got my teeth cleaned today by Mina, and I must say she was amazing! The whole experience was smooth and pleasant. The service was fast, effective, and professional. I'm really glad I chose Aspen Dental for my dental care — they exceeded my expectations!

Negative experience: The dental hygienist told me I have multiple cavities and severe boneloss. I went and got a second opinion and I have zero cavities and zero boneloss .. this place clearly wants your money. Please go to a real dentist.