Aspen Dental - Wichita Falls, TX

3720 Call Field Rd #100, 76308, Wichita Falls

Located in Wichita Falls, TX, Aspen Dental provides comprehensive and affordable dental services. Our offerings include dentures, dental implants, routine dental check-ups, dental bridges, dental crowns, veneers, and emergency dental care. We prioritize delivering the highest quality of dental care, aiming to enhance your oral health and smile. We gladly accept most insurance plans, ensuring accessibility to dental care. Book your appointment online with Aspen Dental today.

Opening hours

  • sunday: (closed)
  • monday: 7:30-17:30
  • tuesday: 7:30-17:30
  • wednesday: 7:30-17:30
  • thursday: 7:30-17:30
  • friday: 8h-13h
  • saturday: (closed)

Our comment from Best Dentists Club about Aspen Dental - Wichita Falls, TX:

Comprehensive Dental Care in Wichita Falls

Located in Wichita Falls, TX, Aspen Dental offers a wide range of dental services designed to be both comprehensive and affordable. The clinic specializes in restorative and aesthetic treatments, including dental implants, dentures, bridges, crowns, and veneers. In addition to these major procedures, they provide essential routine care such as check-ups, cleanings, and emergency dental services, ensuring that patients have access to necessary oral health support when needed.

A Welcoming and Gentle Experience

Patients consistently highlight the exceptional kindness and professionalism of the staff, particularly the dental hygienists and assistants. Many reviews praise team members like Stefanie, Kacee, and Ashley for their ability to put patients at ease, especially those with dental anxiety or fear. The atmosphere is described as supportive and non-judgmental, with staff taking the time to explain procedures clearly and ensure patient comfort throughout the visit. This compassionate approach has turned many apprehensive visitors into loyal patients who feel truly cared for.

Efficient Emergency and Same-Day Services

The clinic is frequently commended for its responsiveness in urgent situations. Several patients shared stories of being seen quickly for emergencies, including severe pain, broken teeth, and urgent extractions. The ability to fit in walk-ins or same-day appointments has been a significant advantage for those in distress. Furthermore, the staff’s efficiency in handling denture repairs and adjustments, sometimes on the same day, adds to the reputation of the practice as a reliable and swift solution for immediate dental needs.

Financial Transparency and Options

Aspen Dental accepts most major insurance plans and works to make dental care accessible by offering various financing options. Patients have noted that the financial staff is helpful in explaining coverage and exploring payment plans that fit individual budgets. While some feedback suggests that costs can be a consideration, many appreciate the upfront communication about treatment plans and the effort made to minimize out-of-pocket expenses through insurance coordination and available discounts.

Services and Treatments

Dental Implants

Aspen Dental - Wichita Falls, TX: Reviews

4.1/5 (200 Reviews)
Caleb Dunn Published on Google 2 weeks ago

Fantastic experience: Stefanie was really kind and professional. She was very gentle cleaning my mouth and engaged in conversation with me. I would highly recommend aspen dental.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for leaving a 5-star review, Caleb! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.

Gavin Horn Published on Google 3 weeks ago

Fantastic experience: Stephanie was absolutely amazing, such a kind, understanding lady. Never once did i feel judged for the condition of my teeth. Highly recommend!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Gavin, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.

Alessandro Galeota Published on Google 3 weeks ago

Fantastic experience: Stefanie has been fantastic. She has been very professional and always available whenever I have questions.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We appreciate your 5-star rating, Alessandro. It means a lot to our team! We would love to stay connected with you on our social media channels as well. If you're interested, give us a follow @AspenDental. Thank you for choosing us at Aspen Dental and we hope to see you again soon.

The Real Drummer Published on Google 1 month ago

Fantastic experience: Nichole was great and kind. They got me in and got me what i needed

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for trusting our Aspen Dental team with your care! Hearing this kind of feedback truly makes our day. We’re glad we could support you and your smile.

Lee easton Published on Google 1 month ago

Fantastic experience: Iris, Dr. Torries, and Stefanie are the X-men. I swear the magic they work on teeth is better than a one way trip to Disney World. I went from wild raccoon teeth to princess Jasmine on a magic carpet ride. Go see them you won’t be disappointed.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Lee , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.

Tiffany Jones Published on Google 1 month ago

Fantastic experience: Unfortunately can’t remember her name but she was amazing from start to finish

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Tiffany, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.

Jennifer Coleman Published on Google 1 month ago

Fantastic experience: Absolutely amazing!! I didn't have insurance so they gave me a coupon. Awesome staff. Super fast service. Definitely recommend ❤️

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so glad you had a positive experience with our team, Jennifer. Thank you for trusting us with your smile and for taking the time to leave a review! Please reach out to us for support with any future dental needs.

Jaimie Richardson Published on Google 1 month ago

Fantastic experience: Super nice people and can’t wait to get my beautiful smile back! I’ll let y’all know how the rest goes. I go for crowns and a root canal next week. I’ll give y’all a review on how that went.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for trusting our Aspen Dental team with your care! Hearing this kind of feedback truly makes our day. We’re glad we could support you and your smile.

Daniel Shoffit Published on Google 1 month ago

Fantastic experience: I had a great experience with Stefanie at Aspen Dental in Wichita Falls. She’s always incredibly personable and makes every visit comfortable. What I appreciate most is that she never makes me feel judged or embarrassed about my teeth, even when things aren’t perfect. She takes the time to explain everything clearly and keeps the whole experience positive. If you’re looking for a hygienist who is kind, professional, and easy to talk to, I highly recommend Stefanie!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for leaving a 5-star review, Daniel! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.

Juanita Ortega Published on Google 1 month ago

Fantastic experience: Stefanie is the best. She made me feel calm and does the best work. I'm so happy I met her.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you!

Russell Flippin Published on Google 1 month ago

Fantastic experience: Thank you, I can smile with confidence again.. it's been locked away for a long time..

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!

Justin Schied Published on Google 2 months ago

Fantastic experience: I had a wonderful experience. Very professional ! Thanks

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!

Rosa Davis Published on Google 2 months ago

Positive experience: Great care from the time I entered the door until I walked out. Professional Care!!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for the 4 stars! We value your feedback and are committed to providing the best care possible.

Hannah Rozela Published on Google 2 months ago

Fantastic experience: I have always hated going to the dentist but once I’ve tried this place it has changed everything for me. I may dread the drive but once I’m here I know I’m in excellent hands.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates

denise mahon Published on Google 2 months ago

Fantastic experience: Everyone there is so nice and happy! They are taking great care of my teeth!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates!

Kaylie McAnear Published on Google 2 months ago

Fantastic experience: Great office! Stefanie the hygienist is very sweet and professional. Dr. Torres is also very professional and great at his job. All of the staff here is amazing!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you!

jimmy Weaver Published on Google 2 months ago

Fantastic experience: Staff was great dentures feel awesome recommend

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience!

Millicent Bradley Published on Google 2 months ago

Fantastic experience: They are awesome!! Doctor Torres, the Carlos and kacee ..this place is high tech !

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for sharing your experience. We are so happy the team took great care of you.

Paul Ballenger Published on Google 2 months ago

Negative experience: I called about a denture repair and was told they could do it the same day I drove 1.5 hours to find out they can't do repairs or anything else in one day

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Hi Paul, thank you so much for sharing your feedback with us. We regret that your experience didn't meet your expectations. Our team is committed to doing their best to support patients with the resources available. If you have any questions about your treatment plan or the care you've received, please don't hesitate to contact our office for assistance.

Tana Published on Google 2 months ago

Fantastic experience: Spoke over the phone with Carlos, and he was extremely helpful.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

Tori Lauren Marie Published on Google 3 months ago

Negative experience: So I had originally come in for x-rays and a cleaning. While doing the X-rays It was incredibly uncomfortable bordering on painful. I had to hold the bite tabs. Another place that I went to she just held them in place so it was a much more pleasant experience. When they measured my gum line, she kept stabbing me in the gum line. I should’ve said something, but I didn’t, but that really hurt. I was told that I would need a deep cleaning with a laser, which is very unusual to me because I take care of my teeth very well. When I told them I would rather have a regular cleaning. I didn’t want to have high pressured water on my gum line. When I have a history of over water flossing and making the inflammation worse. My Gums were still recovering from that. I told them that I had other soft tissue, inflammatory conditions and so I wanted just a regular cleaning. They basically said that I have to do it their way or they can’t see me. So I left. I went to Jubilee after that and they just gave me a regular cleaning and said I didn’t need a deep cleaning. The front desk staff was very wonderful at Aspen. But I would never ever ever go here again ever. You should have the right as a patient to choose. They basically were forcing my hand into something that my insurance might not have covered. Just seems completely unethical.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Tori, we regret your experience didn’t meet expectations, but we’re glad you were able to receive care. If there’s anything we can do to support you moving forward, please don’t hesitate to reach out.

Isabella Published on Google 3 months ago

Fantastic experience: You guys are so sweet. I appreciate your hospitality. Service like this is hard to find.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Jasmine Scott Published on Google 3 months ago

Fantastic experience: They are very helpful and take care of you

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Avory Beck Published on Google 3 months ago

Negative experience: I was charged for multiple things i wasn’t aware i would be charged for. Lots of “Here’s this” or “ And we’re going to give you this” but never mentioned any costs at the time i was given MULTIPLE items including toothbrush, water pik, mouthwash, pastes, gel, and more.. very very highly disappointed. I asked for a receipt via phone call after seeing my charge nearly $3000 , originally around $2000 was told it would be 24-48 hours and it took me calling back 3 days later and asking again for them to finally email one over. The staff was nice, hence the 2 stars instead of 1. Just wasn’t a good experience and won’t be returning to this location sadly.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Hi Avory, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with our team, with an eye to improving future patient experiences.

Lisa Trosper Published on Google 3 months ago

Fantastic experience: Staff was very nice and explained everything to my liking and went out of their way to assist me in getting my price to where I could have all of my dental work done thank you so much for your service

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Kandle Brewer Published on Google 3 months ago

Negative experience: I have been going to Aspen dental since 2024. I have had the same dental insurance since January 2024. Yesterday they asked me if I had changed dental insurance I stated no I’ve had the same one. The receptionist stated that I did change dental insurance because what they have on file was different than what I was stating. My appointment was at 9:30 AM. I was there at 9:30 AM however, because of they’re so-called insurance change on my part they then told me that I would have to reschedule my appointment because it had been 15 minutes since I got there and they were still working on my insurance and wanted me to reschedule for tomorrow. I was very frustrated for the fact that they were not going to see me that day and for the fact that they were telling me that I had a different insurance when I can assure them I’ve had the same insurance since 2024. I will not be using them again. Neither will my family. My husband had a similar experience the last time he went to get his teeth, cleaned something happened and they were not able to see him on that day.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Hi Kandle, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with our team, with an eye to improving future patient experiences.

Janie dillard Mcmillan Published on Google 4 months ago

Negative experience: The staff was very nice and I felt comfortable getting X-rays. I was a bit upset when I left because I had called 3 times before making an appointment for the first time. I asked if Medicare Advantage dual SNP was accepted. I was told it was. After the exam and talking to nice lady who goes over costs I was upset because I didn't want to waste your time or mine before I made an appointment. I stated I only wanted what my insurance paid. Nothing cosmetic. Then I'm told UHC was only insurance accepted. I was offered your financing plan. Almost 13,000. Wow...I appreciate the X-rays being sent at my request to another dentist I found who accepts my insurance. Also, thank you for calling in antibiotics for infection. I don't usually participate in any reviews for anything. I just feel I was mislead about the insurance.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We appreciate your feedback, Janie. Thanks for taking a moment to share your feedback with us so that we can continue to improve future patient experiences. -The Customer Service Team

Julie Sustaita Published on Google 4 months ago

Fantastic experience: Stephanie did an excellent job on explaining thoroughly exactly what she was doing. She made sure my gums were numb enough and she wasn't hurting me. If I had to rate her ah 1 to 10, I'd give her a 10+. She was very caring.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

Allison Metcalf Published on Google 4 months ago

Fantastic experience: Everyone was very professional and friendly. I like Dr Torres and felt comfortable with the entire process.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Natalia Smith Published on Google 4 months ago

Fantastic experience: Liza, Carlos and the entire crew at aspen are always so nice and informative when it comes to keeping my million dollar smile. They work with you on ensuring that you are taken care of as their patients.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Steven Fulton Published on Google 4 months ago

Negative experience: ☆☆☆☆ – High-Pressure Sales Disguised as Dental Care I went to Aspen Dental for a dentures consultation and walked out feeling like I’d just sat through a used-car sales pitch. I’ve had routine cleanings every 6 months for the past 7 years. Not once—ever—has my regular dentist told me I had periodontal disease. Suddenly, during Aspen’s “free” exam, I’m told I have bone loss and beginning periodontal disease, and that dentures aren’t the real solution. Instead, they pivoted immediately to selling me: • 3 crown bridges • Additional treatments • A treatment plan totaling $14,367 No conservative options. No “wait and see.” No acknowledgment of my consistent dental history. Just pressure, fear-based language, and financing talk. The diagnosis felt conveniently timed to justify a massive upsell. If periodontal disease had truly been present, it would not have gone unnoticed for 7 years of regular care. Periodontal disease doesn’t magically appear overnight and suddenly require five-figure dentistry. The entire experience felt corporate, rushed, and sales-driven, not patient-centered. I wasn’t treated like someone seeking care—I was treated like a revenue opportunity. If you’re a senior, on a fixed income, or coming in for dentures, be extremely cautious. Get a second opinion before agreeing to anything here. Dental care should be about health—not quotas.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Steven, thank you for sharing your feedback. We’re truly sorry that your experience felt impersonal, that is never our intention. Your comments have been shared with our team so we can continue to improve patient experiences moving forward. -The Customer Service Team

Kymbriel Lockhart Published on Google 4 months ago

Fantastic experience: The doctor and staff are all amazing! Highly recommend

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

cherish rangel Published on Google 4 months ago

Fantastic experience: Kacee was really awesome! My wife had some anxiety and she really made her feel better about being there and helped her stay cool. 10 out 10 for miss kacee!!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Jessenia Garcia Published on Google 4 months ago

Fantastic experience: It was a very great place the Dr was very nice and explained everything clearly

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Kinyett harris Published on Google 4 months ago

Fantastic experience: Everyone was so great and friendly!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Celeste Hernandez Published on Google 4 months ago

Negative experience: went in for a consult to get my wisdom teeth removed, after waiting over 40 minutes after my appointment time and still not being brought back, I ended up leaving.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Hi Celeste, we really appreciate you for taking a moment to share your feedback. We regret that you didn't have a positive experience and wanted to let you know that we’ve have read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team

Denice Greenroy Published on Google 4 months ago

Fantastic experience: They are very sweet! Stephanie is a great hygienist! They really care for patients & make sure you get the best care for your teeth! Highly recommend!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

Cathy Mathews Published on Google 4 months ago

Fantastic experience: Stephanie took great care of me! Very nice, professional & easy to talk to.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Catherine Keeney Published on Google 4 months ago

Fantastic experience: I spent 6 years of my childhood in dental offices and many years afterwards. Because of this I’ve avoided seeing a dentist as much as possible. Aspen Dental is absolutely the best experience I have ever had in a dental office. They explained every bit of information that they diagnosed of my teeth health. Previously nobody had ever educated me on my dental health. I only went in to have a crown reattached and they went above and beyond I will return for my all dental needs. I will also recommend Aspen Dental to everyone. ⭐️⭐️⭐️⭐️⭐️ staff! Catherine K.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Chingken Published on Google 4 months ago

Negative experience: Absolute horrible service, scheduled for a consultation/X-Ray. Not only did I get moved to several different rooms because of their machines having “technical difficulties”, after all of this I’m basically told they’re going to stop trying the X-ray machine because it is not working, then to top all of this off the lady in charge of doing my X-Ray essentially just “shoos” me out the door and I’ve asked her at this point two or three times do I need to make another appointment or something and she just says “no someone will call you later to reschedule” . Well after a week still no call, so no I don’t recommend this place they don’t care about your tooth problems at all just trying to get a paycheck, shame.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We strive to ensure every patient has the best possible experience and apologize for the need to reschedule your appointment. Unfortunately, sometimes the technology we rely on to help us diagnose goes down. We do our best to get back on line as quickly as possible and as always appreciate your patience in these instances. Please reach out to our Customer Service team at 1-844-296-0187, so we can assist you in contacting the office. Thanks for taking a moment to share your feedback with us, so we can work to improve future visits. -The Customer Service Team

Athena McNeely Published on Google 5 months ago

Positive experience: Really appreciate how friendly the staff is and how far everyone goes to make you feel comfortable (esp. for someone with a phobia of dentists). I recently had to have dental surgery for wisdom teeth removal, something I had put off for years. The surgery was done with relative few panic attacks on my side. The only negative is my complete frustration with cost and dental insurance as a whole (not sure what the point of it is?)

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for the great rating! We’re glad you had a positive experience and will work to make your next visit even better. – The Customer Service Team

Shunda Stanley Published on Google 5 months ago

Fantastic experience: I needed deep cleaning and the experience was great! I love the dental hygienist, because her hands are gentle. She is aware and always checked in with me. I have childhood dentist trauma but Aspen has not caused me to be triggered. Also, met the best ortho surgeon who removed a bump from inside my lip. He made me feel relaxed. The procedure was excellent. Thank you Aspen Dental⚙️

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team

Hunter Drake22 Published on Google 5 months ago

Negative experience: This is the worst experience I have had a dentist. I had all 4 of my wisdom teeth taken out here and nearly 2 years later I still am having jaw problems with constant popping and even hard for my mouth to open all the way when eating. I also went for a teeth cleaning and they tried to charge me $900 for a deep laser cleaning that I did not want and would not just clean my teeth like I wanted. They always try to charge you more and the quality is worse. I will never go back here and have found a much better dentist in the area.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're very disappointed to hear this, Hunter. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team

Teri Michaud Published on Google 5 months ago

Fantastic experience: I was in the office early for my appointment and was taken into the exam room shortly after arriving. I was introduced to a dentist in training. It was good to see our dentist share info with the trainee. I was happy to see my dentist hopefully get some relief from being the only dentist in the office. I have a good relationship with all the staff and always enjoy going into office!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

Jeff Prince Published on Google 5 months ago

Fantastic experience: Wonderful people took care of me .

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Connie Robbins Published on Google 5 months ago

Fantastic experience: They were friendly and explained all that was going to be done . The second visit they gave me an implant and when I needed more pain management I got it . The third visit I got an extraction and after Numbing me it was quick and easy. They explained all after care I needed . I will be going back. Thank you Aspen Dental for helping me thru my dental needs..

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Maryann Nava Published on Google 5 months ago

Fantastic experience: Stephanie took care of my cleaning and she was amazing and super helpful!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Eilene Ronio Published on Google 5 months ago

Fantastic experience: Called them because I had severe pain for a week since my usual dentist was not open and they were able to get me in today 1/02, drove from Lawton to see them, staff was great, dr was great,listen to my concerns, wasn't able to pull the tooth today but did refer me to a oral surgeon, well worth the hour trip. Thanks!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Anh Vo Published on Google 6 months ago

Negative experience: Everyone should be cautious and do thorough research before choosing this office. In my experience, they consistently look for ways to charge patients unnecessary fees. I have been a patient here for four years only because my insurance was connected to this location. During my first visit, after a routine check-up, they handed me a toothbrush and toothpaste. I later discovered that the $135 I paid was not for the check-up, but for that toothbrush. When I returned to tell them I didn’t need it, they refused to take it back and told me to contact Oral-B myself. I had a cleaning in June 2024, which my insurance covers once a year. When I called in April 2025 to schedule my next cleaning, I was told I had to wait until June for a full year to pass. When I called again in June, I was then told my insurance would not cover it unless I agreed to a deep cleaning. They quoted me $650 out of pocket, so I agreed just to avoid further complications. Today, I received a call stating I owed an additional $30 from my 2024 visit for “toothpaste.” When I explained I never received toothpaste, they changed their explanation and said it was for “gel applied to my teeth.” This inconsistency is extremely concerning and feels dishonest. Based on these repeated issues, I no longer trust this office and will not be returning. I hope this helps others make an informed decision.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so sorry to hear about the trouble you're having, Anh. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team

ED Morgan Published on Google 6 months ago

Fantastic experience: StephanIe, RDH is the very best dental hygienist I’ve ever had. She’s very thorough, she cares deeply for all of her patients and she follows up. She makes me feel like a part of her family because she remembers every conversation we’ve had and what type of care I need.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

AGE Published on Google 6 months ago

Fantastic experience: Just walked in had a broken tooth the staff is great easy to deal with.Dr Torres seen me and extracted the bad broken tooth.Very easy to deal with

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Karen MacDonell Published on Google 6 months ago

Fantastic experience: Everyone is so welcoming and nice, I really loved that they care about the atmosphere. Instead of smelling like any other dental office you could smell a really good scent, and their little areas where you wait are very well maintained. I just moved to Wichita Falls and was concerned about where I would end up, but I am glad to have found them

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Jayme Mcmahen Published on Google 7 months ago

Fantastic experience: I got in quickly , everyone was very nice , it was very affordable, and very clean. The staff was patient and answered all my questions. I left in very little pain and will def be back for all my dental needs !

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team

sheryl cigler Published on Google 7 months ago

Fantastic experience: Fixed a missing tooth in my denture within an hour. Did a beautiful job. Extremely professional and all employees are very friendly. Would highly recommend.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

Patti Fountain Feltman Published on Google 7 months ago

Fantastic experience: They were phenomenal! I had dropped my bottom plate and lost 2teeth and they had them fixed like new the same day! Awesome people all around! Thank You Aspen Dental for making me feel normal again!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Audra Christopher Published on Google 7 months ago

Fantastic experience: From the initial phone call the staff was very courteous and helpful. I haven’t needed them for 7 years and I was throughly impressed with the service I received.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Charles Slade Published on Google 7 months ago

Positive experience: I felt that l was treated with the best of care during my teeth cleaning. She was very careful and gentle and gave comfort as the procedure was being done.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We appreciate your feedback! Thank you for taking the time to share your experience. – The Customer Service Team

Patrick R Published on Google 7 months ago

Fantastic experience: I was nervous walking in, but quickly subsided after talking to the staff there. They make you welcomed and open to any questions you have about anything. Friendly and down to earth staff. Thank you for seeing me and making me feel at ease.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

Diana Herring Published on Google 7 months ago

Positive experience: First visit. All great services. Only negative was the oral X-rays gadgets put in mouth was way to big for my mouth & very painful to my gums & membranes. Otherwise, great assistance, explanations, insurance reviews, exam, etc. Recommended.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We appreciate your review! We're always working to improve and hope your next visit is even better. Thanks for the positive review! We’ll continue working to make each visit a 5-star experience. – The Customer Service Team

Tyler Howard Published on Google 7 months ago

Fantastic experience: They did their best to help me and they were very kind. I highly recommend they’re sweet and helpful God bless them

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Tara Wilson Published on Google 7 months ago

Fantastic experience: I needed a tooth chip/crack/snagaltooth fix after an unfortuate scooter accident involving margaritas.They got me in right away and were professional and friendly. Highly recommend!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Parilee McAnear Published on Google 7 months ago

Fantastic experience: Repaired my partial quickly and at no charge! Very helpful and friendly.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

Kimberly Wacasey Published on Google 8 months ago

Fantastic experience: So very happy that I cose your organization for my dental care. Great staff. Very professional. Nice office. Easy to find and navigate.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

Mandy Selby Published on Google 8 months ago

Negative experience: They suck. I went for a cavity and this is what they Told me that I need to have done

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We are sorry that the experience didn't live up to expectations. Each care plan is crafted to fit one's individual needs. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team

Gwen Smith Published on Google 8 months ago

Fantastic experience: Monday morning is a good time to go to Aspen dental . I walked in and they were able to see to my needs at that time all the dentist took his time did not feel rushed and questions were answered their staff is professional and helpful and don't mind helping

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Jessie Caballero Published on Google 8 months ago

Fantastic experience: Stefanie always does a great job when I come to see her. She treats me with respect and I admire that.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Autumn Parker Published on Google 8 months ago

Fantastic experience: Stephanie, RDH did an amazing job on my teeth. She was very sweet and made sure I was comfortable the entire time and was very informative with everything.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

Diamond Stewart Published on Google 8 months ago

Fantastic experience: Stephanie, Dr Torres, Carlos, & Jo Ann were all great. Highly recommend you to use this dentist if ever in need. They have great options to pay also.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Dj Beacham Published on Google 8 months ago

Fantastic experience: This office has worked very hard to please me with the transition to dentures. Dr Torres has gone above and beyond to make the final product a reality. We hit several snags along the way, and sometimes I wanted to just throw up my hands and settle, but I reminded myself (and the team) how much money I invested for the Signature Elite package. Today was the magic day of seeing the new smile and I couldn’t be any happier with the results. I would recommend this office to anyone as scared as I was in the beginning. Thank you for my new, beautiful, healthy smile! Note: get a discount plan they recommend for awesome cost saving benefits. It took 2 days to activate the coverage to save thousands.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

Jordan Edmondson Published on Google 8 months ago

Fantastic experience: Kacee, Stefanie, and all the other staff are very kind, and communicative about everything in my own process. It’s a pleasant experience from the staff to the environment!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Ally Buchanan Published on Google 8 months ago

Fantastic experience: Aspen Dental takes such good care of me! Every interaction I have had with them has been positive and professional. Stefanie, the hygienist, is the absolute best! She explains everything and answers any questions I have with such patience. I so appreciate her!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Randall Wheatley Published on Google 8 months ago

Fantastic experience: Very polite and professional. Stafanie, RHD kept me informed on what was going on from start to finish. Definitely recommended!!!!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

Joshua Ashley Published on Google 9 months ago

Fantastic experience: Amazing and patient and knowledgeable staff Stephanie was amazing she was very gentle yet still got her job done she’s the top hygienist I have ever had

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

AllySonic Published on Google 9 months ago

Fantastic experience: I felt like they were very thorough and helpful. Very nice and cleaned very well.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

Oracio Cruz Published on Google 9 months ago

Fantastic experience: Great and nice place! Stefanie is very friendly and happy to answer any questions you may have!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Elizabeth Walker Published on Google 9 months ago

Fantastic experience: I went in for an extraction for one tooth... turns out that I have a jaw bone that don't like any of my teeth, so I have to have what's left of my bottom teeth pulled... they were so patient with me because I started crying. It's an embarrassing thing I'm going through but they really showed that they truly care..I used another dentist and Aspen is nothing like them.. thank you Aspen team for all that you do for people. Lisa is so great... when you tell her something is uncomfortable she fixes it immediately... Lisa gets 5 stars from me

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Christopher Published on Google 9 months ago

Fantastic experience: Not only fast and friendly but excellent bed side or shall I say chair side manner. I did not feel a thing, fastest extraction I've had. I definitely recommend their services.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team

Karla Ornelas Published on Google 9 months ago

Fantastic experience: They were very kind and thorough people. Happy to help you in any way possible.I would recommend them one hundred percent to anybody

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Delainija Cannedy Published on Google 9 months ago

Fantastic experience: I had a good experience but i haven’t had my dental work done yet. As far as everyone today it was fine.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

Maddie Published on Google 9 months ago

Fantastic experience: The appointment went really well. I liked the doctor there and the nurse. She was very gentle with me when she did the X-rays.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team

Lupita Randon Published on Google 9 months ago

Positive experience: The only thing that I was happy was that Carlos was very professional and courteous, they need more employees like him. Thank you Carlos

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Your review made our day! Carlos works hard to provide the best care possible, and we’re so happy to see that reflected in your experience. -The Customer Service Team

Allyson Padilla Published on Google 10 months ago

Negative experience: They called to cancel my appointment because weekends are reserved only for extractions. I explained I work Monday through Friday during their hours and I got "ohhhh noooo". Yea no thanks

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're truly sorry to hear this, Allyson, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Wichita Falls, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team

Gayla Velez Published on Google 10 months ago

Fantastic experience: I arrived at Aspen Dental in Wichita Falls, after leaving my primary dentist office. I had been in the most severe pain all weekend long. On Monday, I went to my primary doctor. I was given medication, and was told I needed surgical extraction done as soon as possible. They scheduled me for 10 days later. I left there in tears. The pain, even with pain meds, was unbearable! There was no way I would make it 10 days. I went immediately to Aspen as a walk-in, praying they could help me. I was met by Stefanie, the hygenist, who was helping at the front desk. She and another male co-worker, had all my information and insurance verified alomst immediately. Within a matter of minutes, they had me back for x-rays and in to the procedure room. Within a total of 30 minutes, Dr. Torres had me numb and my tooth extracted. I arrived crying and in extreme pain. I left, feeling grateful and thanking God the team was there to help me. These guys care! Thank you, Aspen Dental, Wichita Falls for taking good care of me. You have made a loyal patient in me.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Keri Morton Published on Google 10 months ago

Fantastic experience: I had a great experience at Aspen Dental. I came in for a consultation for a bridge and also got a cleaning. The office was very clean and well-organized, which made a great first impression. Every staff member I interacted with was friendly, professional, and accommodating. They took the time to explain everything clearly and made sure I was comfortable throughout the visit. Highly recommend if you're looking for quality dental care in a welcoming environment!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Nannette NANNETTEK Published on Google 10 months ago

Fantastic experience: I had a great experience with the Dr Torres. He was very efficient and worked with me in order to do the extraction.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team

Stacy L Published on Google 10 months ago

Fantastic experience: I have never been more pleased with a dentist office. Everyone from the time you enter the door was professional and friendly. Best experience ever. Plus saved me $500 of what another dentist was to charge for the same thing. Highly recommend

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

April Stallcup Published on Google 10 months ago

Fantastic experience: My father-in-law had a painful dental issue that needed an immediate appointment. I called several dental offices only to be told they had no appointments available until next week or not accepting new patients. I looked at the Aspen Dental website, called and was scheduled for the very first appointment of the morning. Every one in the office was caring, professional and friendly. They treated my father-in-law wonderfully and he was grateful for the great care. Highly recommended!!!!!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team

Lauren Meade Published on Google 11 months ago

Fantastic experience: I made a same day appointment for my 6 year old son which was great! My insurance listed Aspen as in-network, but once I got to the office, they said there were no dentists credentialed for my plan. I planned on paying out of pocket for the exam, but the office manager was so kind to wave the fee since I was mislead by my insurance company. The medical staff were all so kind as well and so good with my son!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team

SANDRA K Published on Google 11 months ago

Fantastic experience: The last dental appointment for my mom was in the 1970’s The staff were patient and efficient and thorough and explained all steps to my mother and I. Excellent 5star care

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Clint Gatliff Published on Google 11 months ago

Fantastic experience: By far the best experience I’ve had at a dentist office. Great staff, great service as well. Dr and his staff had great manners and made me feel calmer than I was when I came in. I would give 10 stars if I was able to.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Ed Underwood Published on Google 11 months ago

Fantastic experience: These folks are great!!! I had my dentures made here about a year ago and absolutely love them.. best fitting pair i have ever had…. I broke a tooth on my top denture and took it in for them to fix under warrantee and i had them back in about two hours… surprised me… They are always polite and very efficient…. You looking for any denture work talk to these folks …. 5 star!!!!!!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Lisa Nettles Published on Google 11 months ago

Fantastic experience: This was my first consultation in the Wichita Falls office, everybody was wonderful and I’m a big chicken when it comes to dentist. They gave me quotes on several different ways to fit my budget and it sure did take some worry off my shoulders, can’t wait til I go back and start the work.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team

Andi Sanchez Published on Google 1 year ago

Fantastic experience: I went in with a broken tooth and tooth pain. They were able to do a new patient exam, X-rays, payment and extraction. all less than 4 hours. The staff was super friendly. From my initial call to set up my appointment, to being greeted by the sweet staff at the front desk, the dental assistants were super attentive and friendly. Letting me know what was happening and answering any questions I had. Checking on me during wait times. The doctor was quick and professional. The procedure went smoothly and pain free! Very happy with the services.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team

Ben Shaffer Published on Google 1 year ago

Fantastic experience: The front desk staff were efficient and very helpful in navigating my insurance and scheduling my appointment. The team handling my X-rays was kind, attentive, and made me feel at ease. The dental hygienist was highly knowledgeable and provided clear, helpful guidance. The dentist conducted a thorough examination and explained the treatment plan with clarity and professionalism. Overall, a well-run practice with a strong focus on patient care and evidence based practice. Would recommend this to family and friends I care about.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Spooky Pooky78 Published on Google 1 year ago

Negative experience: I read all the glowing reviews and was expecting better than what I got. My first thing is this, don't make my appointment for 1:30 pm and tell me to be there 15 minutes early when you don't even open till 1:30. I am glad that at least they did unlock the door so I could wait inside. By the time they started seeing people the waiting room was nearly full. Then I was given the paper work to fill out. Isn't that why they have you come in 15 minutes early? Why didn't the guy behind the desk have me fill these out while I waited? All the female staff were very nice. The x-rays were a bit tedious but I understand needing them. Everything was explained to me, and my questions were answered. Then the dentist came in. I was sitting in the dental chair that lays back, so my legs were up. I have lymphedema in my legs, more so in my left leg. If you know anything at all about lymphedema you know it's caused by the lymphatic system being damaged so lymph fluid isn't moved like it should be causing really bad swelling. And in the summer the heat makes it so much worse. But this is Texas! It's hot! I try to wear long pants as much as I can to hide my legs, but it was really hot so I wore capris. The dentist comes in, and I don't remember his name but he was younger and wearing a mask. And I could see him looking at my legs. I am already VERY self conscience about my legs, so this makes me uncomfortable. After telling me about my treatment options for my teeth, he then says "Are you getting treatment for your.....your...." Then he starts gesturing towards my legs. I explained that I have lymphedema and it is made worse in the summer. And yes I have received LOTS of treatment, and I have lost over 100 pds, trying to get my legs as healthy as I can. (There is no cure for lymphedema.) By this time I was trying not to cry. He left the room and after a brief wait I was taken to a room to wait to hear my insurance and financial options. Once alone I couldn't hold my tears in any longer. I was so upset. So humiliated. It has taken me YEARS to get to where I will wear anything besides jeans when I go out of my house. This one appointment has set me right back to not going to wear anything but jeans again. I decided that I didn't want to hear anything else, I wasn't going to use Aspen Dental. So I got up , still crying, I couldn't stop. Luckily there were tissues in the waiting room. As I was trying to leave the staff noticed I was crying and upset. They were concerned, but I just wanted to get out of there. I was so upset. I am a nurse so I understand needing health info. But that is why I filled out those papers. I have never EVER had a dentist or eye doctor or any medical professional besides my medical doctor ask about my legs. And the gesturing?! That didn't help. I had a totally humiliating experience. I cried in my car for about 10 minutes before I could leave. So while it seems everyone else had great experiences at this location, I did not. I will not go back. I do not recommend. Sorry this was so long but I wish I would've read a review like this and saved my time on going there.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're truly sorry to hear this, Chanda. We take pride in our customer care. We wanted to let you know that we’ve have read your review and will address concerns with the team, always doing what we can to improve patient experiences. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. -The Customer Service Team

Cade Conway Published on Google 1 year ago

Negative experience: The most odd dental experience I have ever had. I see many others had the same experience, they barely look at your teeth and then say you have gum disease which will cost $1000 to fix. The dental assistant barely spoke, as did the hygienist and no one explains anything. The only reason I gave two stars was because the front desk was friendly and the doctor was cute lol but seemed kind of nervous.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Hi Cade, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations and wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team

Pamela Marcum Published on Google 1 year ago

Fantastic experience: Five months into my implant denture journey is nearing the end. All is going well. They are doing a good job.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team

Daniel Lovelace Published on Google 1 year ago

Fantastic experience: Everyone was friendly very informative and took the time to explain everything to me so that I could make the right decisions for a healthy smile.

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team

Judy Wofford Published on Google 1 year ago

Fantastic experience: Just had 2 teeth extracted at Aspen Dental in Wichita Falls. It was a first time with Aspen for me & I was amazed @ the special care! Everyone I came in contact with was so kind, helpful & caring! Would definitely recommend! Thank you Aspen Dental!!!

Aspen Dental - Wichita Falls, TX
Aspen Dental - Wichita Falls, TX

Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team

Sven Radtke Published on Google 1 year ago

Positive experience: Everyone was friendly and the dentist and his assistant did a very good job. The teeth cleaning they tried to sell me was outrageously overpriced.

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