iSmile Orthodontics - Jefferson Valley

Negative experience: Never got the Starbucks gift card they promised me after leaving a good review.

Negative experience: Ever seen the practice changed ownership, it hasn’t been the same. Not enough coverage to see patients. Personnel is not as pleasant as it used to be.

Fantastic experience: It's as straight-forward as it gets here. You follow the treatment they give you, stay disciplined, and you've got amazing teeth. they are very informative of everything here and provide countless help. Although they are only open on day out of the week now, you will make great progress! very nice people and patient with you.

Fantastic experience: Good!!!

Positive experience: They have very kind people

Negative experience: I'm very displeased I took my daugher in for an ortho consulation in Oct and I call no one is able to follow up with me. I passed by the office twice and its been close. When I do call all I'm offered is to go to their next office. My question is why have this location and not give the proper service to current and prespective clients

Fantastic experience: Great staff, great doctor, great experience. Thanks Alisha! Great receptionist.

Fantastic experience: Alisha was so welcoming! Great office RECOMEND TO EVERYONE !

Fantastic experience: First time coming here Jocelyn was amazing super nice and friendly made feel great. All the staff was super nice as soon as you go in the place is super clean and amazing will definitely be coming back

Fantastic experience: I’ve been going to this office since march and the staff are amazing people. They offer great service and promotional discounts off of treatment. Come here !!

Fantastic experience: Amazing place. I recommend to anyone who needs braces.

Positive experience: Update: They called me back and we're very polite and got things straightened out. I'm still upset about the insurance 180 situation though. They called and talked to my insurance company for an hour and said that my treatment would be covered so I agreed to move forward. The next time I went in they said it wasn't covered and the person who talked to the insurance company was no longer working there. Later I moved and my address changed, so my recurring payment needed it's zip code updated but instead of calling me or emailing me they sent an overdue notice to the place I no longer live and are charging me overdue fees. Nothing against the work they do, but imagine selling something for free and after you sign the paperwork they say actually you owe 5000 dollars sorry...

Fantastic experience: Liya did very good work all the staff are friendly this place is beautiful

Fantastic experience: My son started his orthodontia journey with Dr. Schechtman, and then followed by Dr. Kallis and finally Dr. Lee. The clinicians and staff are all very friendly, helpful, and professional. Highly recommend.

Fantastic experience: Wonderful staff, receptive to my concerns and willing to work with my budget. Highly recommend!

Fantastic experience: Great workers and great place Waiting time is always short and that’s a good thing

Fantastic experience: My experience from the moment I walked in the office was positive. I was greeted and the staff were extremely helpful and professional. The staff member who took my pictures and X-ray’s was extremely nice and walked me through the process. The doctor was clear on explaining what my options were. She was pleasant and asked if I had any questions or concerns before ending my consultation with her. Ms. Pryce the office manager was excellent in helping me navigate what coverage I had and spent time making calls to figure out what insurance company my dental coverage was through my husband’s employee. I will be returning to start my braces with smile orthodontics.

Negative experience: Terrible. Was told I needed to buy a new $350 retainer 8 weeks after my daughter braces came off. Office manager could care less. Chain orthopedic group trying to make money. I’ve reached out to them about it. Zero reply.

Negative experience: Horrible chain business trying to make $$$. My daughter needed a new retainer 8 weeks after her braces came off. They insisted, accused, and smugly held firm that it was because she didn't wear her retainer. She did wear it. If you are a new consult, trust me they will FAWN over you. After you sign the dotted line? Forget it. Save your money. The worst part was how horrible they made my daughter feel.

Fantastic experience: Angie was really nice and kind and helpful.

Fantastic experience: This place was very nice I like the way to the waiting room is, it is very professional.

Positive experience: It was my daughters last appointment, Braces are officially off and her smile looks amazing. Completely satisfied with the results of her orthodontic treatment. Scheduling has been completely difficult due to the office no longer opens on Saturdays, so my husband and I had to take time off from work to be able to make the appointments. I highly recommend this office if weekday appointment are not a issue. Unfortunately I will not be able to bring my youngest due to no Saturdays appointments.

Negative experience: Do not recommend. Started with an orthodontist, created plan, and signed contract. Never saw that orthodontist again. Instead have had a series of understaffed and under trained techs with occasional brief interactions with a rotation of orthodontists. Techs have made errors necessitating follow up visits to rectify. More than once. After we signed contract and began service, office hours were changed to Tuesdays and Thursdays only, during work and school hours. Some Saturdays, but no booking in advance and for only some things. This means missing work and school almost monthly to get substandard care. customer service is a nightmare. Have never had a call back in response to a question or complaint. Not the fault of the staff: this is a money making system with no thought to the providers or patients. Please do not use: go to an orthodontist whom you trust and who will take care of your teeth.

Fantastic experience: Great and prompt service. Everyone is always super nice and the offices are immaculate.

Fantastic experience: Clean space and a very welcoming atmosphere! I appreciated all of their help during my visit today!

Negative experience: Not recommended. ONLY hours on Tuesday and Thursday during school hours. Not the case when we first started there. Every time we go, they have fewer hours. Sometimes they are only open one day a week. Met with 3 different orthodontists. No regular staff. So, no confidence about how a plan of care is being followed. Sometimes this summer, they couldn’t make an appointment more than 2 weeks in advance. Several times, I asked to talk to a manager, and was told the manager wasn’t available that day, then today after I asked for a call back, I was told that they simply don’t have an office manager. The braces came off a few appointments earlier than one doctor told us… is that good? Or are we simply all paid up and they are done seeing us? The doctor’s who told me the schedule is gone… Long story short-Choose wisely, you will be with an orthodontist for several years. Go somewhere where you can actually meet a doctor who will stay with you, where you can feel confident that you are getting responsible care, where you can schedule appointments. Again, not recommended.

Negative experience: We are very, very disappointed with iSmile! We saw a different orthodontist every time we visited, the teeth were not straight when the braces were removed, and the turnover in staff is ridiculous. I am forfeiting a credit with them just to get away and start fresh with a new orthodontist!

Fantastic experience: Very kind and helpful place. Naomi

Fantastic experience: Naomi was so accommodating. Always great visit

Fantastic experience: Excellent office and the staff very kind. Naomi siempre pendiente de los pacientes. Atenta y amable

Fantastic experience: Love this place. Naomi is very friendly.

Fantastic experience: Everyone is great Naomi was wonderful right from the first day

Fantastic experience: Very kind and thoughtful people. Nohemi was a great help starting me with my braces journey and i appreciate everything everyone does for me.

Fantastic experience: My visit was amazing everyone here are so nice and they help me with my teeth.Nohemi is awesome at the front!

Fantastic experience: I like the service, Nohemi is fantastic and very helpful

Fantastic experience: Always on time and very clean and professional.

Fantastic experience: Awesome orthodontic office. Nohemi is great

Fantastic experience: Excellent care! amazing treatment, very clean. Nohemi the treatment coordinator is great and has excellent explanation

Fantastic experience: Amazing service!! Beautiful place, clean, nice people. Nohemi is excellent

Fantastic experience: Me gusto mucho el servicio nos atendieron muy bien great stuff Nohemi gracias a ella y a todos .

Fantastic experience: My experience so far is really good, everybody is so welcoming especially Angie.

Fantastic experience: Angie was very helpful and very nice.

Fantastic experience: It was very clean and nice

Fantastic experience: Excellent first consultation! Nohemi gave excellent explanation and overall great and professional team. Will definitely be going back!

Fantastic experience: Today I was seen by yesenia she was very nice and fast

Fantastic experience: I was seen today by Yesenia to get my braces tightened and she was very friendly.

Fantastic experience: Initial consulation was awesome! Nohemi and Sami were very informative and pleasant. Highly satisfied all around! Patricia Marangiello

Fantastic experience: I finally got my Invisalign off today and vesenia Sammy where great and very helpful!!!

Fantastic experience: The staff does work, Nohemi and Kyla friendly, very quick

Fantastic experience: Es mi primera cita y son unas excelente chicas me atendieron jesenia y sami unas excelente trabajadoras y muy simpáticas

Fantastic experience: Wonderful, helpful, and friendly staff!

Fantastic experience: I like the people here there very welcoming and they make you aware of everything there doing

Fantastic experience: They are the best orthodontist in town for me. They are nice and have a clean area. My experience was amazed with them.

Fantastic experience: Love this place everyone is always so nice and they always get us in for emergencies! Come check them out you won’t regret it :-).

Positive experience: My kids are so comfortable here… they love it. Place is vey clean, nice staff and very professional

Fantastic experience: Great orthodontist office. Everyone is very professional and kind.

Positive experience: The office staff is very friendly. Clean facility.

Negative experience: The ownership has changed and the customer service is very poor. We asked for clarification on the billing and took them 9 months. We also requested to change offices and took them 9 months as well. They were refusing service to my daugther because the billing issues and we found out at the end of July that our insurance has been asking for a document since February and nobody reach out to let us know.

Fantastic experience: I love this location. It is close to home and the staff is VERY welcoming. Each and every visit, I am greeted by Kyla, who greets me with a smile and is very helpful with any questions or concerns that I have. Thank you so much Kyla!! I have recommended this place to friends and will continue to do so.

Fantastic experience: I had a great experience, staff was very amazing.

Fantastic experience: Barely any wait time, amazing service!

Fantastic experience: Nice staff, clean facility, and they get you in fast

Fantastic experience: Great service, no complaints

Fantastic experience: Really nice and helpful staff!

Fantastic experience: Office is nice and clean. Everyone is very nice and I was greeted right away.

Fantastic experience: The customer service that I’ve experienced Is wonderful, highly recommend.

Fantastic experience: Tratamiento es excelente. My experience has been amazing. The ladies at front are always polite. Great office :)

Fantastic experience: As always amazing amazing 100% amazing

Negative experience: Great communication staff is very friendly and always accommodating.

Fantastic experience: Great staff and always a pleasant experience, my children have never had any hesitation coming to a dental visit here.

Fantastic experience: iSmile on Jefferson Valley is the place to go! They are attentive and cater to your special requests based on what you need. Their customer service is exceptional.

Fantastic experience: Great place to get braces done with kids. Excellent and quick service!

Fantastic experience: This experience was amazing and really helped my teeth I’m so excited to see my final results!

Fantastic experience: The entire staff is great, and they do such good work.

Negative experience: Scheduling appointments is very difficult.

Negative experience: The office has gone down hill since Dr. Schechtman left. There is no continuity with visits and scheduled orthodontists. This results in longer visits and poor care. I had such a wonderful experience prior to iSmile taking over. I sadly will not be referring anyone to this practice

Fantastic experience: I can't even begin to explain how great this office is. Everyone is so friendly, so informative, and they make everything accessible to you no matter your budget. I was ready to give up on braces and the idea of a better smile, until I found this office. I can't wait to see what treatment has in store for me and to work alongside these wonderful people to get a better smile!

Fantastic experience: Very friendly, clean atmosphere. Always a pleasant experience!!! Leah is my kids favorite Assistant!

Fantastic experience: Each time I had an appointment I was greeted with a warm welcome and smile from Kyla. The customer service that I’ve experienced is what makes me keep coming back. The turn around time is quick whenever I have a question or need to schedule an appointment. The overall office is beautiful, clean, and the dental staff really cares about the patients.

Fantastic experience: Love coming here with my daughter always good vibes the people are very nice . always in and out quickly. the receptionist kyla very nice . Thank you for keeping our smile looking good.

Positive experience: First time back since having my braces as a child for invisalign treatment. Customer service and explanation of treatment was great.

Fantastic experience: Great people especially Angelica, very personable, great technology. Excellent explanations of the process

Fantastic experience: Good service

Fantastic experience: great experience they’re really sweet and Angelica took care of me with photos and X-rays very helpful.

Fantastic experience: Clean nice friendly. Great location awesome staff. Respectful.

Fantastic experience: Always so friendly, great service Nohemi, Angelica and the front desk team are super great when I have questions. Always have spots available and they have Flexible hours . I love I smile. I’ve never felt so comfortable at a orthodontist. They treat everyone with such respect and guide you every minute of the appt. 5 star love it !

Positive experience: I chose this office for my sons orthodontics because of Dr. Schectman. My daughter worked for him during high school and we loved him and the friendly family atmosphere there. I smile has come in and made it very generic. Now charging me for broken brackets on my son. I have been in the dental industry for 40 years. I was myself an orthodontic assistant and currently a hygienist. Never ever have i seen an office charge for a broken bracket! I dont care how many he breaks its ridiculous. Very disappointed.

Fantastic experience: I really love coming here ! The staff is so professional and friendly. Especially Krystal! She’s been my favorite so far! She’s so kind and makes sure you feel comfortable the whole time . My friends and I love it here !

Fantastic experience: ismile is such a professional environment they helped me throughout my journey with braces. Angelica the records tech is very welcoming!

Fantastic experience: Getting my braces color changed is my favorite part of the month, i like when krystal does it, shes really gentle and nice!

Fantastic experience: This is such a great practice. It is always so clean and welcoming. Krystal helped me out today and she was really fast so i got out on time!

Fantastic experience: Emma has had a successful experience at Ismile Orthodontics. Most recently she had her braces removed by Krystal and Tina, they were extremely helpful and always compassionate and empathetic towards Emma.

Fantastic experience: Very clean office. Great respectful staff. And Angelica was gentle and patient! They also have a a tea station and a play area in the waiting area. Very good experience.

Fantastic experience: I am confident we are in the right hands for care. My son feels so safe here and he is excited to watch his journey unfold. Highly recommend!!

Fantastic experience: Professional staff! Kyla was great! Very clean office. Happy with my daughter's braces and visits.

Positive experience: Very organized and quick not a lot of wait for your appointments.

Fantastic experience: Krystal was really helpful

Fantastic experience: Very great place that’s very general with your teeth! 10/10 recommend!! Krystal

Fantastic experience: The assistant Bridget was very productive and taught me how to put the rubber bands on.

Fantastic experience: I like coming here a lot! Krystal helped me and she is really nice!