Smileland Dental
Welcome to Smileland Dental, Visalia’s premier destination for compassionate and comprehensive pediatric dentistry. For over 20 years, we have been dedicated to our core mission: "to improve lives one smile at a time." Our practice is built on a foundation of patient care, integrity, teamwork, and innovation, ensuring that every child receives the highest standard of dental treatment in a supportive environment.
We specialize in creating a positive and enjoyable dental experience for your family. Our team of experienced dentists and integrated specialists are trained to nurture your child’s oral health for a lifetime. We take a conservative approach to pediatric care, utilizing advanced techniques to minimize discomfort and reserving general anesthesia strictly as a last resort. Visit us today to experience the Smileland difference and discover the joy of a healthy, confident smile.
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: (closed)
Photos of Smileland Dental
Our comment from Best Dentists Club about Smileland Dental:
Compassionate Pediatric Dentistry
Smileland Dental has established itself as a leading destination for children's dental care in Visalia, combining over two decades of experience with a genuine passion for young patients. The practice is built on a foundation of integrity, teamwork, and innovation, ensuring that every child receives the highest standard of treatment in a supportive environment. By adopting a conservative approach to pediatric dentistry and utilizing advanced techniques, the team focuses on minimizing discomfort and reserving more intensive measures as a last resort, creating a safe space for oral health.
A Fun and Engaging Environment
Understanding that dental visits can be intimidating for children, Smileland designs its facilities to be a welcoming and playful destination. The bright, colorful decor, combined with interactive elements like video games and tablets in the waiting area, helps distract and comfort young patients. This kid-friendly atmosphere transforms what could be a stressful experience into something children look forward to, with many families noting how their kids feel relaxed and excited for their appointments.
Supportive and Patient Staff
The consistent praise for the staff highlights their exceptional ability to connect with children and parents alike. From the front desk team to the dental assistants and doctors, the personnel are frequently described as friendly, professional, and incredibly patient. Many reviews specifically mention team members who go above and beyond to explain procedures, answer questions, and keep children calm, ensuring that both parents and kids feel heard and cared for throughout the visit.
Comprehensive Care and Rewards
Beyond general checkups, the clinic offers a wide range of services including cleanings, fillings, extractions, and emergency care, often accommodating urgent needs with same-day appointments. To further encourage good oral hygiene, the practice features a rewards system where children earn points and stickers for their behavior and attendance, which can be redeemed for fun prizes. This approach not only makes the visits enjoyable but also helps build positive dental habits that last a lifetime.
Services and Treatments
Smileland Dental: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,5 out of 5 from 398 reviews
Fantastic experience: Very quick and friendly staff
Thank you for the kind 5-star review! A friendly team and efficient service are important parts of a positive dental visit, so this feedback is especially meaningful.
Fantastic experience: Really good with kids recomend
Thank you for the wonderful 5-star review! We’re so happy to hear that our team was able to make the experience a positive and comfortable one for your young patient. We truly appreciate your kind words and trust!
Fantastic experience: They've always been very friendly and made the check in process easy. The other day my son fell and I was concerned for his front crown so I immediately called and the receptionist was so incredibly helpful and she said i could bring my son in immediately. Within 1 hour he got x rays, the dentist checked him out and said he was okay. They were so accommodating during our emergency and after my son was done, the sweet receptionist came to check on my son and I. Such amazing and caring staff, I hope her pillow is fluffy and cool on both sides every night
Thank you for the lovely 5-star review! The office is so grateful to hear that the team responded quickly and helped make a concerning situation feel easier to manage. Our team members truly appreciate the kindhearted feedback!
Fantastic experience: The staff is friendly and very considerate they are so patient with the kids. The environment is great for kids and they are generally pretty quick in attending you.
Thank you for your feedback. Our staff members and doctors main goal is to ensure that our patients have a wonderful visit in our Smileland Dental office in Visalia.
Positive experience: Jamee was great. So welcoming and sweet with both my kids.
Thank you for the fantastic 4-star review! Reading that both kids were greeted with such warmth is incredibly appreciated. Every member of the team strives to make each appointment a positive experience through genuine care and patience. If there’s anything we can do to make your next visit a 5-star experience, please let us know!
Positive experience: It was clean staff was friendly
Thank you for the generous 4-star review! It is wonderful to hear that the office was clean, and the staff left such a positive impression. Maintaining a professional, friendly atmosphere while delivering quality dental care remains an important goal every day. If there's anything that could help make a future visit worthy of 5 stars, we'd love to hear the feedback.
Fantastic experience: I absolutely love this place. This place is amazing. Highly recommend for kids.
Thank you for the incredible 5-star review! The recommendation is sincerely appreciated, and everyone looks forward to future visits.
Fantastic experience: Yesterday was our first time here and we had such a great experience! From the moment we walked in the front desk staff were super friendly and helpful! Renee did X-rays on the kids and was super patient and friendly with them which I loved because it made the kids feel comfortable. She also did their cleaning and loved how she explained to them how important brushing is! Loved that the doctor was informative of what procedures will be done! Our experience here was 10/10! So glad we came to Mooney location! The environment was very clean as well! The kids also left happy! Thank you Smileland Visalia!
Thank you so much for the kind words! It is wonderful to know the first experience was filled with friendly service and quality care. We're thrilled to hear when our patients had a great experience while visiting our dental office. Our team will be happy to hear your feedback. We can't wait to see you all again!
Fantastic experience: My daughter loves coming here and is always excited to get her teeth cleaned! There’s little to no wait time, and the staff is always so friendly and patient, which makes a big difference when working with kids. They do a great job making every visit a positive experience, and the little gifts at the end are always a fun bonus. I highly recommend this office to any parent looking for a great children’s dentist! ☺️
Thank you so much for your wonderful 5-star review! It means so much to us to hear that dental visits are something to look forward to and enjoy. Our team is committed to creating a welcoming, positive, and comfortable experience for every patient, so your kind words truly brighten our day!
Fantastic experience: It was amazing
Thank you for the exceptional 5-star review! It is so rewarding to hear the team’s efforts made a difference!
Fantastic experience: Always a good experience. The staff always so nice and understanding. They always answer any questions or concerns I have. Been bringing my kids here for years and will keep bringing them.
Thank you for the thoughtful 5-star review! Hearing that every visit has been enjoyable and welcoming is incredibly meaningful.
Fantastic experience: It was our second time coming here and the staff is nice, Jamee was the one cleaning my sons teeth and she was very patient with him and was very nice and attended us quick definitely recommend her!
Thank you for the lovely 5-star review! It's encouraging to hear that the appointment was both pleasant and timely.
Negative experience: Wait time is not ok. Our appt was for 9am, there were many other families scheduled at same time. We didn’t end up leaving till 12. The young male dentist didn’t seem to want to explain the treatment plan or why he suggested it— they shouldn’t schedule so many patients at once, maybe then patients will get better explanations. I had to ask a couple times for clarification- I’m not a dentist or dental assistant- they should keep that in mind. Parents should be explained to, and the children should be talked through the procedure. It’s bed side manner. The lady, at front, that invited my kids to pick a toy- was only one that had a nice manner and was real sweet to my kids. My kids don’t need more toys though. We need a dentist that will talk and dental assistants that know how to speak to children and make them feel comfortable (downplaying/dismissing my kid’s discomfort was not ok) and know what to do when my kid is gagging— my kid threw up, thankfully, she didn’t get it all over herself. Showing proactive attention & emotional maturity from the dental assistant & have the dentist say clear explanations would have put me at ease as a mother. Otherwise, It just seems like they want business and making up stuff to get insurance payments.
Thank you for your feedback. We're sorry to hear when our patients' visits did not meet their expectations. We take communication with parents and helping children feel comfortable very seriously. We truly appreciate the kind words about our front office team member and will be sure to share this recognition with them. Our team is committed to providing the highest quality care for our patients, with a strong focus on prevention and evidence-based treatment. This type of feedback is truly important as we continue working to improve every aspect of the patient experience. We encourage anyone with concerns to contact our Patient Care team at (800) 400-3333 so we can better understand and address them.
Fantastic experience: The visalia location has Professional kind staff, and a clean office. Dentists are patient with my children and they are happy to leave with a toy every visit.
Thank you for the outstanding 5-star review! Kind words about the professionalism of the staff and the cleanliness of the office are sincerely appreciated.
Fantastic experience: Thank you, Smileland, for helping my children to feel at ease and have positive associations with going to the dentist and taking care of their teeth! The dentists and staff are very knowledgeable and kind. They try to make dental exams and cleanings more like a game so even the littlest ones are not scared! We have been going here for over 5 years, and my kids always look forward to going!!! Today my 3 year old said, “The lady is nice! She’s not scary. I’m not scared.” This is super important for helping kids have good dental habits for their entire lives. Way to go, Smileland! Keep up the good work!
Thank you for the fantastic 5-star review! It's so rewarding to know that dental visits have become positive experiences that children can enjoy. Helping families feel welcomed while making oral health fun is something the practice strives for every day.
Fantastic experience: We had a great experience. The staff is very friendly and ready to answer any questions I had. Very informative and helpful. We’re definitely staying here for good.
Thank you for the outstanding 5-star review! It is great to hear that the friendly atmosphere and informative approach made such a difference.
Fantastic experience: Very professional and helpful comforted my son and helped him through the process for a better smile.
Thank you for the outstanding 5-star review! We're delighted to hear that our team's patience, professionalism, and compassionate care helped make your appointment a positive experience. Creating a welcoming environment where every child and family feels comfortable is always our goal, and your kind feedback means so much to us.
Fantastic experience: this office was amazing everyone was so sweet there, especially jaimee:)
Thank you for the fantastic 5-star review! Hearing that the office felt amazing and that the team was so kind is incredibly rewarding.
Fantastic experience: Love this place ❤️
Thank you for the generous 5-star review! Sharing this thoughtful feedback is truly appreciated by our team.
Fantastic experience: Had a great experience
Thank you for the fantastic 5-star review! Creating enjoyable dental visits while providing quality care is always a top priority for our staff.
Fantastic experience: Very fast and efficient nurse Olivia very nice and respectful thank you so much
Thank you for the thoughtful 5-star review. Providing timely care while maintaining a friendly and respectful approach is always a priority for our staff.
Fantastic experience: Everyone at the Mooney location was absolutely amazing. My son has high anxiety with Dentists and they made the whole experience so easy for him. And Renee who did his cleaning was just the absolute best. Ive had a hard time finding a caring dentist for him, I wished we would've come in sooner.
Thank you so much for the encouraging 5-star review! We’re truly grateful you took the time to share your experience. Our team is committed to making every visit positive, smooth, and welcoming, from the moment you reach out to the moment you’re all set. Knowing we could meet expectations means a lot to us.
Fantastic experience: Always a wonderful visit and has always taken care of my daughter and her needs while being super kind and helpful
Thank you for the generous 5-star review! It is rewarding to know that care and attention to individual needs have made a lasting impression.
Fantastic experience: They were quick, friendly and gentle
Thank you for the great 5-star review! Hearing that the experience was both quick and gentle is truly encouraging.
Fantastic experience: My experience was great at smileland. They answered all my questions I had regarding my sons care.
Thank you for the wonderful 5-star review! Positive experiences are what the team strives to provide during every appointment.
Fantastic experience: Great staff! Jamee was extremely helpful and excellent!! My daughter was happy and extremely satisfied!
Thank you for the kind 5-star review! Knowing that our patients had a positive and enjoyable experience is the best compliment we could receive.
Fantastic experience: They were kind and very detailed in her treatment!
Thank you for the fantastic 5-star review! It is great to hear when our patients feel that the care provided was both detailed and considerate. We truly appreciate the feedback and the opportunity to be a part of our patients' healthcare journey.
Fantastic experience: Jamee, was excellent and handled my sons care really well and the service was great
Thank you for the amazing 5-star review! It is wonderful to know that the care received during the appointment met expectations. The team is committed to providing thoughtful attention and dependable service at every visit.
Fantastic experience: I've had such great experiences at this office. My kids feel so welcome and comfortable with all the staff. The doctors are caring, as well as informative. Always leave feeling well taken care of. 100/10 recommend!
Thank you for the amazing 5-star recommendation! Creating positive dental experiences for children while providing families with helpful information is something our team takes great pride in.
Fantastic experience: Smileland in visalia is always so kind and extremely gentle with my little ones. I always appreciate the staff and the way they are always quick efficient and do it all with a smile. Thank you for always making both my kiddos and myself comfortable in your office.
Thank you for such a kind 5-star review. Hearing that visits have been pleasant for both children and parents' means a great deal to our team. We truly appreciate the kind feedback, thank you again.
Fantastic experience: Staff and Dr were very patient with my daughter, explaining her all the instruments and very friendly. My daughter is usually scared but this time she absolutely loved it and said she made new friends at the office!
Thank you for the kind words and 5-star review! Knowing that our patients feel comfortable and enjoy their visits is exactly what we hope for, and we're grateful when that is shared with our office.
Negative experience: **IF YOU LOVE YOUR KID AVOID THIS PLACE** The absolute worst experience. We always wait at minimum 45 minutes passed the appointment time no matter how early we show up. Ive been here 3 times thinking maybe they will change but this last time has got my blood boiling. My daughter needed a stint for her teeth, at first the dentist was extremely caring of how my daughter was feeling then mid procedure completely ignored that she was in pain and HIGHLY uncomfortable, not to mention having a hard time breathing. My daughter who has zero fear of the dentist is now completely traumatized.
Thank you for taking the time to share your feedback. We apologize for any unexpected wait times and understand how frustrating delays can be. While we make every effort to stay on schedule, there are times when patients require additional attention and care, which may impact appointment timing. Our doctors and clinical teams work with each patient's best interests in mind, so we are saddened to hear when a family's experience does not reflect that commitment. We encourage anyone with concerns to contact our Patient Care team at (800) 400-3333 so we can better understand and address them.
Negative experience: Was told my son needed to have some work done but when I went to schedule an appointment they didn’t have any appointments. I was told I would need to call and try to get in when a cancellation happens. What’s the point of telling your patient they need to come back for something that needs to addressed but not have any appointments available? I guess I will be looking for a new dentist for my kids.
We understand how frustrating it can be when recommended treatment is followed by limited appointment availability. Providing timely access to care is important, and feedback regarding scheduling challenges is taken seriously. While appointment demand can occasionally affect availability, our team continually works to improve access for patients who require follow-up treatment. We appreciate feedback that helps identify opportunities for improvement and encourage anyone with questions or concerns about scheduling or treatment recommendations to contact our patient care team at 800-400-3333 for assistance. Thank you.
Positive experience: Good experience
Thank you for the great 4-star feedback! It is always rewarding to hear that a patient had a positive experience with our practice. If there’s anything we can do to make your next visit a 5-star experience, please let us know!
Fantastic experience: My kids love this place, as do I! Very nice staff!
Thank you for the amazing 5-star review! Knowing the kids look forward to coming in is one of the best compliments a dental office can receive.
Fantastic experience: Staff was very welcoming and made my daughter feel comfortable great experience
Thank you for the fantastic 5-star review! Helping children feel relaxed and comfortable during their appointments is a very important part of the care we aim to provide.
Fantastic experience: Marisela was really kind and gentle with my son
Thank you for the kind 5-star words! The team is dedicated to making every child feel comfortable while receiving quality dental care.
Negative experience: Disappointing experience. I switched to this office because it's closer to home, but the wait times are ridiculous. Even with an appointment, we've waited over an hour each time. The actual dental cleaning took less than 5 minutes, which felt very rushed and unprofessional. I'd rather drive further to my old dentist than waste time in this waiting room. We won't be coming back.
We are thankful to our patients for taking the time to share their feedback. It is genuinely disappointing to hear when a visit did not reflect the level of care and efficiency that is consistently aimed for, and sincere apologies are extended for any unexpected wait time. Feedback like this is taken seriously and is valuable in helping ensure each visit feels both efficient and comprehensive, as intended. We encourage our patients to contact our patient care team to better assist with any further questions or concerns at 800-400-3333. Thank you.
Fantastic experience: I give a 5 because you guys are so kind and do a great job so thank you.
Thank you for the 5-star review and for your kind words! We truly appreciate your support and are glad you had a positive experience with our team.
Negative experience: Environment was clean & Staff was friendly, we where the first ones in the lobby that arrived at 9 I took two kids but unfortunately the waiting times where horrible for treatment. When I went to go check on my daughter 45minutes later after done with my son they yet didn’t start on her treatment yet that really had upset me we do not leave till 12
We are thankful for our patients' feedback and for their kind words about our clean environment and friendly team, we truly appreciate it. We sincerely apologize for any frustration caused by the length of their visit. We understand that longer appointment times can be especially challenging when coordinating care for multiple children. We recommend speaking with our team about the best scheduling options when booking appointments for multiple patients, as this may help prevent extended wait or visit times. Our team works hard to keep appointments running as efficiently as possible while still providing attentive, quality care to every patient. We truly value the time families spend with us and appreciate the opportunity to care for them. We encourage our patients to contact our Patient Care team for additional assistance at 800-400-3333. Thank you.
Negative experience: I like the place, but they take too long to attend to patients. We were waiting for more than an hour after our appointment.
Thank you for sharing this feedback. While it’s appreciated that there are aspects of the office that stood out positively, it is sincerely regretted that the wait time did not reflect the level of efficiency and respect for patients’ schedules that is always strived for. Providing timely, high-quality dental care in a welcoming and organized environment is a standard that is taken very seriously, and experiences like this are not the norm that is worked hard to maintain. Occasionally, unforeseen circumstances or the need to give a child extra time and attention can impact the schedule, but that should never leave families feeling overlooked. Feedback like this is valuable and helps ensure that both compassionate care and punctual service remain top priorities. Anyone wishing to discuss concerns further is always encouraged to reach out directly to us at (800) 400-3333, so the situation can be addressed more personally and constructively.
Positive experience: You'll have a good experience
Thank you for the kind 4-star review! Positive experiences like these are the result of consistent effort and care. If there is anything we can do to make your next visit a 5-star experience, please let us know.
Fantastic experience: All of the staff were friendly and very professional. They took the time to explain each step to my son, from the X-rays to the cleaning and the dentist exam. Such a positive experience. Definitely recommend!
We sincerely appreciate this kind 5-star review and the time taken to share it! Our team believes that clear communication, especially during pediatric visits, helps create a smooth and reassuring experience from start to finish. Every appointment is approached with patience, professionalism, and attention to detail. Knowing when visits leave such a positive impression is incredibly rewarding to us!
Fantastic experience: Amazing staff, great prices!
Thank you for sharing such a positive 5-star review! The team is dedicated to providing attentive care in a warm and inviting environment. Ensuring a smooth and comfortable experience for every visit is always our focus.
Positive experience: The staff & Dr are great. Good quality of work the staff explain good and clear the thretmen they will do to the children. I been takeing my son since his first dentist visit. 100% recomend nice enviroment to take our children.
Thank you sharing such a kind review! Our team takes pride in offering clear communication, compassionate care, and an inviting environment for every visit. Being part of a child’s dental journey from the very beginning is an honor we truly value. We appreciate all feedback as we make every effort to provide each visit a 5-star experience!
Fantastic experience: Good place to take your kids
Thank you for the 5-star rating! It truly means the world to our team. We’re glad the experience was a positive one—providing gentle, compassionate care in a fun and welcoming environment is what we strive for every single day. Support like this encourages us to continue delivering the highest level of care for every smile that walks through our doors. Our team is always here to make each visit as enjoyable and comfortable as possible.
Negative experience: I got a text for a feed back so I left one when I was at my daughters appt I was told they needed to talk to me about my daughter teeth when I went into the room they confronted me about my feed back … after the left my 7 year old with work have way done they didn’t schedule me to finish her work on her teeth I will not be coming back they also chipped my 16 year old tooth I let they know but they did not care I will be changing dentist
We appreciate all feedback, as it plays a vital role in helping us improve. The well-being and experience of every child and family are our top priorities, and we are committed to providing care in a safe, respectful, and compassionate environment. When concerns are raised, we take them seriously—reviewing each situation thoroughly and following up with both patients and team members to ensure our standards are consistently met. We remain dedicated to creating a positive dental experience for every family. It is never our intention to create an uncomfortable experience or to overlook a patient’s primary dental concern. Therefore, if these standards were not met, we encourage patients to contact our Patient Care Team at 800-400-3333, as we would welcome the opportunity to better understand and address any specific concerns. Thank you.
Fantastic experience: A beautiful whimsical office with friendly & professional staff. My daughter has autism & has issues with anyone in her personal space. With the TVs, tablets in waiting room, cute decorations, and prizes to earn for rrturning & behaving well, is enough for her to magically look past her anxiety. Appreciate everyone here, their patience & kindness means alot to our family.
Thank you for the kind 5-star review! It is wonderful to know the office environment helps children feel at ease while receiving care. Every detail, from the décor to the activities, is chosen with comfort and joy in mind. The kindness shown by the staff reflects a commitment to making dental visits positive for every family. Feedback like this inspires the team to keep delivering the very best.
Fantastic experience: I had such a good experience with my newly 4 month old here at smileland, Jessica Ayla was such a good help and made my baby smile so much!
Such thoughtful 5 star feedback truly means a lot to our team. It’s wonderful to hear that a visit brought smiles and comfort for even the tiniest patient. Every effort goes into creating a welcoming, caring, and positive environment for families. We’re grateful for the opportunity to provide that kind of experience.
Fantastic experience: Took my son for an emergency tooth extraction and the staff ⚕️ was all so kind to him especially Jessica, she was there to reassure him and made the whole process so easy I would highly recommend Smile land to everyone
A heartfelt thank-you for the generous 5 star review. Our mission is to create a welcoming environment where each patient feels cared for and understood. Knowing the visit reflected that mission encourages us to keep doing our very best. The support means so much to everyone at Smileland.
Negative experience: This place consistently over books & have no consideration for the long wait times. Out of all the patients today I was the only asked to verify who I am to the children & although I had supplied court paperwork when I initially brought the kiddos in 2021 transferring from Tulare smileland, the paperwork couldn’t be found today, resulting in the supervisor deciding they wouldn’t see my grandson today unless I went home & showed proof of guardianship with the court seal on it, mind you they’ve saw all three children at least twice a year since 2021 At this location. While waiting for services I noticed the lack of sanitation between patients, disgusting, reporting this TODAY! Starting to believe their focus is race oriented as Hispanics are always called in first although others arrived & signed in before them. After providing proof AGAIN within 30 minutes & told him would be seen immediately, a 9:00 appointment has a wait time moved to approximately 2:00 this afternoon. Ridiculous
We are thankful for our patients’ feedback and appreciate their input to help us with improving our services. We sincerely apologize for any wait time our patients may experience during their visit. Our daily goal is to see patients on time, even when unforeseen delays occur. We’re grateful for the chance to clarify a few key policies that help us provide the best care for all patients and families. Due to our office having two separate sides and sign-in systems, patients are seen according to appointment time and type, which may not match arrival order. If there are any concerns regarding this process, we encourage patients to speak with the office manager directly so we can address them promptly. As part of our standard records management practice, charts for patients who have been inactive for a certain period may be securely stored off-site. Because of this, we may request certain documents again—such as insurance cards or other paperwork—when patients return for care. We also follow strict infection control guidelines. While some safety measures may not be visible in the waiting area, they are consistently carried out between each patient. Feedback helps us grow, and we remain committed to treating every patient with respect, professionalism, and fairness. We encourage our patients to contact our patient care team to better help with any concerns at (800) 400-3333. Thank you.”
Negative experience: Scheduled at 5pm it’s now 5:49…..still waiting on Doc
Thank you for taking the time to share this experience. While we understand that waiting past an appointment time can be frustrating, our team does their best to give each patient the attention and care they deserve, which can occasionally lead to delays. Timeliness is important to us, and we continually work to balance efficiency with quality care. We appreciate the patience it takes in moments like these and remain committed to providing a respectful and attentive experience at every visit. We value concerns being brought to our attention and encourage patients to reach out to our customer service team for further assistance at (800) 400-3333. Thank you.
Fantastic experience: I love taking my children to Smileland Dental for all their dental needs. The staff is always very polite and welcoming.
What a pleasure it is to receive a 5-star review like this. A friendly greeting at the front desk and a caring approach throughout treatment are top priorities for everyone here. It’s deeply satisfying to know that these efforts contribute to a positive dental home for growing smiles. This uplifting feedback motivates the team to keep raising the bar.
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Absolutely LOVE this place! From the moment we walked in, the team made my child feel so welcome and at ease. A huge shoutout to Olivia and Jessica. They were beyond amazing! Olivia was so gentle and patient, explaining everything in a fun, kid-friendly way that took all the fear out of the experience. And Jessica’s cheerful energy and warm smile made my child feel like a VIP. You can tell they truly care about the kids and go above and beyond to make each visit special. I can’t recommend this office enough professional, kind, and truly exceptional. Thank you for making dental visits something to look forward to!
Thank you for the 5 star review! It means so much to see such enthusiastic feedback. The comfort and confidence of every young patient are top priorities, and it’s clear that our team brought their very best. Our care and energy help make dental visits something children can look forward to. Appreciation is extended for recognizing the outstanding service.
Negative experience: The only good they have is how they give the kids toys however everytime my little one has a appointment They are horrible with timing always waiting from 45mins to a hour in a half they make to many appointments around the same time but dont have proper staff if they did the wait wouldn’t be so long horrible
At Smileland Dental, we are committed to delivering the highest quality dental care to all our patients in a timely and compassionate manner. As a children's dental office some patients may require additional support and reassurance during their visits, which can occasionally affect wait times. While it’s encouraging to know the small gestures for kids made a difference, the overall experience should reflect the same level of care. Our patients' feedback is valued and will be used as a guide toward providing better service moving forward. We encourage our patients to contact our customer service team to better help with any concerns at (800) 400-3333. Thank you.
Negative experience: Terrible wait time. My 2 kids had a 9:45 appointment for a standard cleaning check up. We finally finished at 12:20. Nearly 3 hours for a standard cleaning is ridiculous.
Our patient and staff members safety is of the utmost importance to us. Therefore our company is taking all precautions recommended by the CDC to ensure everyone's safety in our office. Thank you for noticing the additional measures our company is taking to ensure everyone’s safety. We truly appreciate the kind words and feedback :)
Fantastic experience: Staff was very kind and helpful they have always made my child comfortable ☺️
Thank you for your excellent review! Feedback like this motivates us to provide even better care every time. Knowing we’ve met our patients' expectations truly means a lot to our team. We look forward to seeing our patients again soon!
Positive experience: I’ve had good experience, staff is friendly and helpful.
We truly appreciate your 4-star review! It means a lot to us when our patients have a great experience and found our staff to be friendly and helpful. Our team works hard to make each visit smooth and positive, therefore we welcome our patients’ feedback to help us make their next visit a 5-star experience! Thank you again!
Negative experience: These wait times are ridiculous! Why do we schedule appointments and confirm them just for when we get there we wait over an hour to be seen?! Stop over booking patients!
We truly appreciate all feedback from our patients. We’re sorry for any unexpected wait times our patients may have experienced during their visit. While we do our best to see each patient on time, our commitment to providing thorough, personalized care can sometimes lead to delays due to unforeseen circumstances. We understand how valuable our patients' time is therefore we are actively working to enhance our services. We encourage our patients to contact our customer service team at 800-400-3333 to better assist with their concerns. Thank you.
Negative experience: Greedy people my kids coming to that dental clinic for all cleaning and other thing I bring some paperwork for my kids school admission they refused to fill up that paperwork and they said make kids cleaning appointment after that we gonna sign and fill the paperwork basically they want money to do that , that’s what reception lady told me
We are truly sorry to hear that a patient had a less-than-satisfactory experience at our office. Our mission is to support the families we serve with compassion, respect, and open communication. School assessment forms often have specific requirements, and we would appreciate the opportunity to speak directly with patients to better understand and support their individual needs. We encourage patients to contact our customer service team at (800) 400-3333 so we can provide the personalized assistance they deserve. We’re confident we can help. Thank you.
Negative experience: Money money just want money very cheap services they even don’t deserve 1 star
It saddens us to hear when a patients experience didn’t meet expectations, as we strive to provide the utmost care each day to all. We truly value all feedback, even when it’s difficult to hear, as it helps us continue to grow and improve. Our team works hard to provide care with integrity and kindness, therefore we encourage our patients to contact our customer service team at (800) 400-3333 for the opportunity to resolve any concerns. Thank you.
Negative experience: I am writing to express my continued concerns regarding the state of Smileland Dental in Visalia based on a recent experience, despite a prior review from a couple of years ago. During our recent visit, it became apparent that several issues persist. The facility appears disorganized and run down, with notable cleanliness problems, particularly in the bathrooms. Additionally, the advertised point system does not seem to be consistently honored, requiring constant reminders to be applied. Furthermore, the long waiting times remain a significant inconvenience; despite scheduling an appointment, we waited over an hour to be seen. This issue is compounded by the fact that staff members engage in casual conversations at the front desk, conveying a lack of urgency. Several games in the waiting area are non-functional, specifically the video game systems, and I am beginning to believe that toys are just for show. Finally, I have serious reservations about the apparent lack of sanitary practices. Given these concerns, I am compelled to file a formal complaint with the DBC and would appreciate it if SmileLand Dental could address these issues promptly to ensure a higher standard of service and care.
We are very saddened to hear when a patients’ experience did not meet the high standards, we strive to uphold every day. Feedback like this is invaluable and taken very seriously, as it helps us continue improving the care and service we provide. Our commitment is to ensure every patient and their family receives the highest level of care and attention. We welcome the opportunity to learn more about a patient’s visit and encourage them to speak with our management team while in the office, so we can address any concerns promptly. Patients are also welcome to contact our customer service team at (800) 400-3333—we appreciate the chance to listen, assist, and make things right. Thank you.
Fantastic experience: Everything is done there fast and effectively. The staff is polite. Also, kids can even get a prize after their appointment! The place creates a child-friendly environment.
Thank you so much for your kind words! We're so glad to hear you had a positive experience with our team. Creating a friendly, efficient, and welcoming environment—especially for our young patients—is something we truly take pride in. We’re happy the prize brought a smile, too! Looking forward to seeing you again soon!
Fantastic experience: The front desk ladies are very friendly, they always greet us at the door with a smile. My son looks forward to his visits because he collects points towards a big prize. I took my daughter for her very first tooth at around 6 months and they were very gentle with her.
Thank you so much for your kind words! We're thrilled to hear about our patients enjoying their visits and their excitement to earn their Smile Rewards points to trade in for a big prizes! We love making dental visits fun and rewarding for our young patients! It’s always our goal to make little ones (and their parents!) feel comfortable and cared for from the very beginning. We truly appreciate our patients' trust in us and look forward to seeing them again soon!
Fantastic experience: Friendly, professional, great with kids.
Thank you so much for the 5-star review! We genuinely appreciate our patients feedback and are so pleased to hear that they had a great experience with us. From the moment our patients walk through our doors, we want them to feel valued and supported. Knowing that we’ve earned your trust and made a positive impression means everything to our team!
Fantastic experience: Amazing how the have so much experience and patience for the little ones made my daughter's first dentist appointment a good one and now my child likes the dentist so congrats to the team for an amazing work
We’re beyond grateful for your wonderful review! Our team is always striving to make all our patients, especially the young ones, comfortable and relaxed for their visit. Knowing that we’ve earned your trust motivates our entire team to continue going above and beyond for our patients. Thank you for choosing us, and we’re excited to see you again soon.
Fantastic experience: We’ve experienced nothing but amazing care at Smileland from the receptionists to the dental assistants and dentist every visit. My son has had to have work done and he’s very nervous as any kid is and they were able to keep him calm and get the work done with no pain very trust worthy. Thank you for amazing staff!!
Your satisfaction is the best reward we could ask for! We’re so glad you enjoyed your visit and hope to make every experience a great one! Thank you for choosing us, and we can’t wait to welcome you back again.
Negative experience: This is the third time I’ve had to wait over an hour past our scheduled appointment time for my daughter to be seen—only to then wait even longer once we’re called back. The poor scheduling and lack of time management are beyond frustrating. While the staff is very kind, the overbooking and excessive wait times make the experience unbearable. To make matters worse, the games meant to entertain the kids don’t even work. Today, our appointment was at 4:15 PM. We arrived early at 4:00 PM, yet as of 5:00 PM, we still haven’t been called back. This will be the last time I bring my daughter here. It’s unacceptable.
We’re sorry for the challenges you encountered and regret that your visit didn’t go as planned. Thank you for bringing this to our attention; we’re reviewing the situation to prevent similar issues in the future. Your voice matters to us, and we’re also working on improving our wait times to ensure a more efficient and seamless experience for our patients. We appreciate your feedback and patience, and if you’d like to share more details, please feel free to reach out.
Negative experience: Poor scheduling at SMILELAND, leads to long wait times due to overbooking. Patients’ time feels undervalued, and the office needs better time management to improve the experience. While the care is satisfactory, the scheduling process needs significant improvement.
We’re sorry for the challenges you encountered and regret that your visit didn’t go as planned. Thank you for bringing this to our attention; we’re reviewing the situation to prevent similar issues in the future. Your voice matters to us, and we’d like to ensure that your concerns are addressed comprehensively. Please reach out to us if you’d like to share more details.
Fantastic experience: My kids love coming here. Thank you staff for making the experience fun and safe for my kids.!
We’re delighted you enjoyed your visit! Thank you for choosing us and for your thoughtful review. Your words inspire us to keep up the great work.
Fantastic experience: Everyone from the front staff to back staff and Dr are always so nice and professional. Always answer any concerns or questions I have. My son who's is 2 years old loves coming to his dentist appointments.
We're so happy to hear that our patients enjoyed their visit and that our team provided the care and attention you both deserve. It's our goal to make every visit as comfortable and positive as possible, and feedback means a lot to us. We look forward to the next visit!
Fantastic experience: The service here has always been wonderful. Will continue to bring my kids here.
We are so happy to hear that our patients are receiving the best care time and time again. We look forward to continue to provide our awesome services to our patients for many years to come!
Fantastic experience: This place has improved greatly since opening which is when I first visited. Lots of entertainment and staff is professional but good with kids. They saw my son last minute for a dental emergency. Not only were they able to extract his tooth, place a crown, and filled to cavities. My son is 7 and this was the first dentist to ever even tell me that my son had a missing permanent tooth under his gum line. So grateful to the staff. Thank you! It’s also well decorated and inviting to kids. This helps relieve anxiety. Plus they give toys. Kids love that!
Fantastic experience: My daughter loves going. Very happy with your employees make my daughter feel confident and not scared. She loves going she gets stickers and toys. My nephew has been scared to go to the dentist and ever since I recommended them here, he actually enjoys going to the dentist. Thank you
Negative experience: I wish I could give zero stars, after taking her back for a tooth filling. And turns out that dentist did the work worked on the wrong tooth like how? Male Asian Dentist So when I took her back a female dentist said the wrong tooth got worked on. NEVER TAKING HER BACK. They have the nerve to ask me to take her back. And to give a fair review I've never had issue before it's the new dentist that looks like he just got hired and doesn't know what he's doing.
Fantastic experience: My kids really enjoy coming to the Dentist for all the fun games in the lobby! I really appreciate how nice the employees are and the cleanliness of the building! I highly recommend them!
Fantastic experience: Been going here for years, always been a great place, great staff, great experience. Definitely an amazing dentistry.
Fantastic experience: Everyone was very nice and made my daughter feel comfortable. They reassured her and always asked how she was doing. Very bright and lively place. Waiting time and work did not take very long.
Fantastic experience: Always quick, super friendly & great with my kids And it looks like a fun place to be for kids !! Super bright colors, toys and little gaming systems in waiting area
Fantastic experience: 100% kid, friendly amazing facility and staff. I highly recommend, they got my daughter, comfortable, very comfortable, after a really bad experience at another facility. We go to Visalia smilelend..
Fantastic experience: We were seen quickly, the staff was very friendly and explained things to the kids as they were doing them, and the dentist made sure all my questions and concerns were answered.
We understand that answering our patient's questions so that they have a complete understanding of our procedures, is crucial to maintaining a healthy patient/provider relationship. It is important to us that our patients feel heard and happy.
Fantastic experience: Very pleased with my kids dental treatment, staff was helpful, doctors are professional, my kids enjoy coming here
Fantastic experience: You have the friendliest staff of any place we've ever been. They are kind, polite and friendly. You're very blessed to have such a great environment for your patients and their parents. Thank you!!
Fantastic experience: Great place to take your kids. Staff is very friendly!
Negative experience: Checkups here are fine, getting a tooth extracted was nothing short of barbaric. I was in the treatment room, when he asked my child if he could feel anything sharp after numbing. My son replied yes, he could. He immediately was given another shot, and right away, they pulled the tooth. My son was screaming, but they wouldn't stop. Then, they capped another tooth, which was on the wrong side of the problem tooth. I told them that was the wrong tooth, but they proceeded to cap it. Unprofessional very bad for getting tretment. When I complained, they said they couldn't do anything about it, and offered to make another appointment for the other tooth that really needed to be capped! Not okay.
Fantastic experience: best dentist appointment experience ever! so nice , patient and clean here. very caring staff!
Fantastic experience: Love the staff and the doctors always so nice and helpful
Fantastic experience: Nice Clean and Very friendly my son really enjoyed being at the dentist
Thank you for the 5 stars!
Fantastic experience: This places is blessed in knowing how to deal with children on ALL spectrums. Very good at what they do. Highly recommended!
It is the best reward to our doctors and staff when we hear about our patients having a positive experience in our dental office. It is also our sincere aspiration that all of our patients, no matter what their needs may be, have a fun and comfortable visit each and every time. Thank you for the kindhearted feedback, we appreciate it!
Fantastic experience: Amazing staff is soo nice i am so happy for services
Fantastic experience: I am really happy I found this dentist! The service was excellent the office is clean and my little girl really felt comfortable with one of the dental assistants there, I believe her name is yesenia. She was just awesome and made my daughter feel comfortable when she was scared for her X-rays. And she was so helpful with any of my concerns and very explicit. I recommend
Being acknowledged by name is truly flattering to our team members! They work very hard to ensure our patients are receiving the best care when visiting our office. We appreciate the sweet words and recommendation!
Fantastic experience: By far the best dentist I have took any of my kids. The staff is amazing! Super friendly and quick. Will definitely be recommending to friends and family.
We are truly greatful and full of appreciation for the recommendations to our dental offices! We look forward to provide the same excellent care to all new patients.
Fantastic experience: Staff was awesome. My kids can’t wait to go back, they’re already looking forward to their next visit.
As a children’s dental office, it is important for us to provide a fun, and exciting visit. It brings us great joy to hear when our patients are excited to return to our office.
Fantastic experience: The environment in Smileland was great! I did not get any bad treatments, everyone that worked there were so sweet and amazing.
It is incredibly rewarding to hear that our staff members and doctors are providing the best dental care to our patients. We appreciate the 5 stars.
Fantastic experience: The environment was very soothing for my child. Large facility and alot of helpful employees that gave full attention. The dentists' were direct and thorough, got to the root of the situation right away. I did not have to wait for another appointment to have my child's problem tooth extracted. Thank you so very much!
It’s important to Smileland Dental that we have helpful team members to assist our patients and parents throughout their visit. They work hard every day to ensure they are providing the care that our patients deserve, which is only the very best!
Fantastic experience: My kids love going awesome staff ❤️
Fantastic experience: Staff was great, they got us in right away and were very helpful explaining treatment needed. The facility if super kid friendly and inviting which makes the experience very comfortable and more relaxing for you and your child.
Fantastic experience: Very friendly staff, Always in and out within an hour or under. Very clean and my kids enjoy their experience every time.
Negative experience: Horrible practice each time we have come here we have to wait over 2 hours. Idk why dentist book multiple appointments at the same time!!! Taking my kids else where!!!
Negative experience: My kids said they never wanna go back there because two of my kids didn’t have cavities but one of my kids had one so they went to go get toys to my kids the two of my kids got a toy but my other kid didn’t and they were crying
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