Richwood Family Dental

Experiencia fantástica: I had the most amazing experience at Richwood Dental!!! Everyone in the entire office is so kind and friendly! My treatment was explained to me! The assistant and Dr Estes are top notch!! If you are looking for a dental office Richwood Dental is the best!! I will be bringing my family!!!

Experiencia negativa: I scheduled a new patient cleaning here and left incredibly disappointed by the transactional, dismissive culture of this office. As a Registered Nurse with over 16 years of Healthcare experience and married to a Physician, I fully understand clinic policies, but I also deeply respect patient autonomy. When I originally booked the appointment, I explicitly asked if they needed my medical records transferred from my previous dentist, but when I arrived, I was told they wouldn't do a cleaning without immediate, new X-rays. Because I have a complex medical history involving recurrent pregnancy loss and am currently in the middle of IVF, I chose to exercise my right to informed refusal for X-rays to protect my cycle. ​In any reputable medical setting, a patient's informed refusal is documented and respected. Here, the dentist completely dismissed my boundaries without even evaluating where I was in my treatment or whether I could currently be pregnant. She simply told her staff to tell me, 'I did IVF too, you're fine.' I was given an ultimatum to get the X-rays or leave, so I walked out. Pressuring patients into radiation without proper screening or triage is a massive clinical red flag, and I am filing a formal complaint with the State Board of Dentistry regarding this provider’s conduct. ​When you look at their overall policies, it’s clear this practice prioritizes high-margin efficiency over individualized patient care. They pass their cost of business onto the patient with a 3% credit card fee and enforce a steep $50–$100 late cancellation trap, yet they show zero flexibility or empathy when a patient has a legitimate medical boundary. ​An office has a right to its guidelines, but a provider does not have the right to minimize a patient's autonomy with a 'well, it worked out for me' attitude. If you are navigating IVF, have a history of pregnancy loss, or simply want a care team that treats you like a patient rather than a transactional line item, look elsewhere.

Experiencia fantástica: Great gentle service and very caring and friendly. Also, very clean! And they stole money from me...$800÷... and won't return it. I have been asking for over a year now!! They are thieves. For that reason I would never return there. They kept saying..we will talk to our accountant..every time,and no one gets back to me. So,I assume it is common!

Experiencia fantástica: I had to have teeth extracted. I was nervous, since I was a new patient. Dr. Lincoln explained every step. Took great care of me. I had no pain during the extractions. All the girls take care to explain every aspect of treatment. I was definitely made to feel comfortable while I was there. I'm very happy with Richwood Family Dental !!!

Experiencia fantástica: Friendly and knowledgeable. They are a real pleasure to do business business with.

Experiencia fantástica: Great experience from start to finish. The staff was professional, friendly, and welcoming, and the place was noticeably clean and well kept. Everything was handled efficiently, and it’s refreshing to see a business run so smoothly. I’ll definitely be back every 6 months.

Experiencia fantástica: Amazing experience. My dental hygienist was Lisa, she made me feel so comfortable and explained everything she was doing. Super sweet lady.

Experiencia fantástica: Office staff along with dentists are kind, patient, helpful and knowledgeable.

Experiencia fantástica: Very pleasant experience for my first visit. Not only is Dr. Lincoln and staff friendly, kind and helpful, they also take their time, listen to your needs, explain thoroughly, and ensure patient comfortability. Highly recommend!

Experiencia fantástica: Everyone, including front desk are professional and very pleasant. Dr. Lincoln is awesome and his assistants have always been gentle, kind and respectful of patients concerns.

Experiencia fantástica: Amazing sweet caring staff. I have never been able to go to the dentist without meds to calm me but with them I didn’t need any! Thanks

Experiencia fantástica: Very efficient office! Always professional, helpful and friendly. Front office is always cheerful and efficient!

Experiencia fantástica: If you need a good Dentist, this the place to go. They explain exactly what is going on and why you need it. Everyone I have came into contact with is kind and helpful. I highly recommend them.

Experiencia fantástica: Everyone was wonderful. Who knew going to the Dentist would be so easy?

Experiencia fantástica: No wait upon arrival. Clean pleasant atmosphere, Very friendly, and care about the comfort of their patients, they do excellent work and Dr. Estes is so sweet, makes you feel welcome. I would recommend Richwood Family Dental to anyone who is looking for a dentist.

Experiencia fantástica: The dental assistant that cleaned my teeth today was absolutely wonderful. She explained everything she was doing and constantly talked to me during the examination. Very professional and customer-oriented.

Experiencia negativa: I had problems from the beginning when I went to Richwood Family Dentist. The dental hygienist was awesome. The dentist named Tyler Lincoln was not just verbally abusive but after having problems with there billing person named Donna but also at the last visit he threatened me with I won’t give your appliance if you say one more word about what happened. He also never let me explain what took place with Donna the billing person and myself. I did apologize for my reaction to there cost that they gave me and I got upset with. To this day I never received an itemized Bill. They then told me and sent a letter to me abandoning me as a client. I’m over 70 years of age and I will tell you ask Donna for an itemized invoice so you can figure out how they price there services. Good luck with Donna and Tyler Lincoln.

Experiencia fantástica: I went in because I was having a lot of pain after a wisdom tooth removal and my usual dentist couldn’t get me in to see what was wrong. The ladies at the front desk were very friendly, which was a great first impression. Dr. Estes and her team explained what was happening in detail to help me understand why I was in so much pain, and then they treated me appropriately to relieve said pain. You can tell that the team is managed very well for everything to go as smoothly and quickly as it did. I am so grateful that they got me in so quickly before the holidays!

Experiencia fantástica: I hope I have found a dentist that my entire family can stay at forever. It is so hard to find a dentist and be able to stay. Everyone was super nice and patient.

Experiencia fantástica: Very professional and kind. I was very concerned about the appointment, and I felt no discomfort

Experiencia fantástica: My dental hygienist did a superb job and was very welcoming. Dr Estes was also a ray of sunshine and thoroughly checked the condition of my teeth. Location is as convenient as it gets for where we live.

Experiencia fantástica: Wonderful experience. Staff is very friendly and knowledgeable.

Experiencia fantástica: Friendly, competent care. I enjoyed myself.

Experiencia fantástica: Great friendly, professional people. No long waits for your appointment.

Experiencia fantástica: always great service and care.

Experiencia fantástica: So caring and excellent care! Best dentist office I have ever been to!

Experiencia fantástica: Wow! Amazing Dental Practice. Dr. Estes and her entire staff one word “Excellence”.

Experiencia fantástica: Always a great experience with the Professionals at Richwood Family Dental.

Experiencia fantástica: Everyone is always pleasant and courteous.

Experiencia fantástica: I’ve had most of my work done here. I find the work done, quality, and competitively priced. It’s a personable experience as soon as you walk in the door. Dr. Lincoln has good stories while he works, and the main assistant I had, was exceptional with my work. (Sorry, forgot her name. I just remember she likes the last room by the door! ) Thanks Richwood Dental!

Experiencia fantástica: Dr Lincoln and the rest of the staff are so welcoming and informative, telling you everything they are doing every step of the way! So thankful to have such a wonderful team for dental care!

Experiencia fantástica: Staff was very professional. My dental hygienist did a great job. The Dentist was thorough and detailed.

Experiencia fantástica: Always a great experience visiting Richwood Dental. The kind caring staff go above and beyond to ensure the visit is the best experience possible regardless of the circumstances.

Experiencia fantástica: Dental hygienist was great. Dr. Estes was so friendly. Highly satisfied.

Experiencia fantástica: No complaints at all, friendliest staff you could ask for, they make you feel very comfortable, and don't make you feel bad for needing a lot of work done. They don't ever try to upsell you or do work that doesn't need done. They are very honest, which is hard to find anymore. 10/10 would recommend

Experiencia fantástica: My scheduled dentist was I’ll but they were able to get me in for a crown with another dentist. Dr Este had a great new side manner and was very attentive to my pain relief needs. She and her assistant made a difficult experience friendly and comfortable one.

Experiencia fantástica: My hygienist (Emily I think was her name) was the best ever. She explained everything to me and did a thorough job on my periodontal care. She was so friendly and it was a wonderful experience. Dr. Olivia was the greatest as always.

Experiencia fantástica: Jessica did a fantastic job cleaning my teeth, and continually made sure she wasn’t hurting me, and explained everything she was doing as she went along. She was very helpful with tips on flossing and brushing and using the water pik. Also had a positive interaction and experience with Dr. Estes. So happy to have a found a new dental office I feel I can trust.

Experiencia fantástica: Everyone is very kind and friendly. Jessica and Jerilyn went above and beyond to help me. I really appreciate their outstanding customer service!! Thank you

Experiencia fantástica: They make going to the dentist a pleasure and fun. Thanks RICHWOOD DENTAL Bob Speaks

Experiencia fantástica: I have had an extremely difficult time finding a dentist that I was satisfied with until I found Richwood Dentistry! I have some issues with my teeth that make it challenging for the dentist and hygienist. I couldn’t be happier with the care that I’ve received at Richwood and highly recommend to anyone looking for a dentist. The entire staff is extremely patient and, kind and understanding of my needs and I am appreciative of the outstanding care that I’ve received! No more searching for a dentist!!!

Experiencia fantástica: First time as new pt at Richwood Family Dental….. my dental hygienist was Lisa and she was very thorough, pleasant, and. efficient. She answered all my numerous questions. Very patient oriented. Thumbs up also for Dr, Olivia Estes, who is now my new dentist. She included me in looking at the x-ray to see the identified issue and has a plan to resolve it. The office staff was attentive and helpful.

Experiencia fantástica: I wanted to share and commend Lindsey and the entire team at Richwood Family Dental for providing exceptional patient care and outstanding service during my recent cleaning. Give them a call if you’re looking for a professional dentist office with a personal touch in your local community. I was not paid or compensated for this review, I just want to acknowledge the quality of care I received. Thank you!

Experiencia fantástica: We were unhappy with our previous dentist & switched to Richwood Family Dental. Both my husband & I had a great experience. I would highly recommend Richwood Dental.

Experiencia fantástica: I had an excellent 1st experience, all staff was very polite. Will definitely go back

Experiencia fantástica: Everyone was very nice, personable and professional. Did not have to wait very long. Great experience!

Experiencia fantástica: My experience as always was very pleasant and great to be around the team including everyone that are very intelligent and experienced in their services I recommend to everyone that I know to choose Richwood Family Dental for their dental care Thanks Again to all of you!!!

Experiencia fantástica: Great experience, very nice team.

Experiencia fantástica: Very nice and professional I really like it there I would recommend anybody to Richwood Dental

Experiencia fantástica: Dr. Was prompt the receptionist was professional and friendly! My kinda place!

Experiencia fantástica: I cannot say enough good things about Richwood Dental! They are so compassionate and actually care. I recommend them to everyone! I am afraid of needles and dentists but they go the extra mile to make sure I am comfortable before doing anything! That means a lot!

Experiencia fantástica: Very friendly staff and service was great! On time appointment.

Experiencia fantástica: Great dentist office with amazing staff, highly recommend!!

Experiencia negativa: Horrible customer service! They do not work with you. I had cleaning schedule for the entire family 6 months in the future. When we were one month away we had an unexpected out of state family event. I asked if we could come in earlier or a week after the originally scheduled date. Was told next available date was now 6 months in the future. It seems there’s no room in their schedule for customers. Also, I don’t remember them returning my voicemails.

Experiencia fantástica: Great family practice! Very thorough and great with their patients!!! I would highly recommend.

Experiencia fantástica: Everyone was really friendly and helpful. They were able to get me in as a new patient on a the same day that I came in to check if they took my insurance. Luckily there had been a cancellation. The appointment went very smoothly and I look forward to the follow-up.

Experiencia fantástica: Everyone in the office were very nice and helpful.

Experiencia fantástica: Everyone in the office is friendly, very personable, and helpful. It feels like family! My hygienist and Dr Estes are awesome, very nice and thorough. I would never consider going anywhere else!

Experiencia fantástica: I've had the worst luck with dentists... so many don't seem to take concerns seriously, or are constantly trying to sell you something extra you dont need and your insurance won't cover (Invisalign, anyone??) - not this one! The staff at Richwood Family Dental is top-notch, and Dr. Estes is the best dentist I've ever had, hands down! If you need a dentist you can trust, look no further.

Experiencia fantástica: I’ve been going there for a couple of years and it’s been great for me. I especially enjoy Trish as my hygienist It’s nice to feel like you’re appreciated as a patient customer. Congratulations to Dr Estes’ and her new baby !

Experiencia fantástica: This was a great experience! Upon arriving, I was greeted with a friendly 'Hello'. The Hygienist, Lindsey, was a delight - very personal, kind & thorough. Dr. Lincoln was professional as well as kind and made me feel very at ease. I highly recommend this dental practice.

Experiencia fantástica: Very friendly staff. Assistant who cleaned my teeth made sure I was comfortable and listened to my concerns. Definitely one of the best experiences I've had at the dentist.

Experiencia fantástica: Felt very welcomed, eveyone was great and super friendly! Highly recommend!

Experiencia fantástica: As always, the team’s service, care, and bedside manner were fantastic. We’ve been so impressed with how thoughtfully Richwood Dental looks after our family member with Down Syndrome that the rest of us are making the switch to their practice, too.

Experiencia fantástica: I’ve been at Richwood Dental since they opened the new location, I have nothing but amazing things to say about the professionals here! From Donna and others at the front desk to Dr Estes and her assistants, they all make my experience amazing. Well done!

Experiencia fantástica: Everyone is extremely nice, considerate and helpful!

Experiencia fantástica: Really great staff. Highly recommend

Experiencia fantástica: Going to the dentist is almost never a fun experience however today I was totally overwhelmed with the expertise of those that cared for me. As a retired RN I understand how important it is to make people feel relaxed as much as possible when going through a procedure. I would recommend this dental office and staff to everyone. It was truly a pleasure.

Experiencia fantástica: I was very impressed with their thoroughness and professionalism.

Experiencia fantástica: Great treatment , very friendly and efficient

Experiencia fantástica: 1st time patient: the all-female staff (that I saw) were pleasant, knowledgeable and engaging. Dr. Olivia Estes is very relatable and has a fire chair-side manner. Hope to be a long term patient, but I hope I only see her 2X/year for cleaning! Lol…

Experiencia fantástica: The staff were all very kind and very patient. I haven’t been to the dentist in some time and they made thing very comfortable and gave step by steps on what were going on. They were also very quick with setting up a follow up appointment and making sure that it’s not too fair out. Couldn’t recommend them enough.

Experiencia fantástica: Everyone in the office is extremely nice. My hygienist Jessica is the best ever friendly, always has a smile on her face. I recommend Richwood dental for everything. Dr. Estes is also awesome. Very nice friendly.

Experiencia fantástica: Very friendly staff they understood what my fear was and worked with me. Thank you

Experiencia fantástica: Everyone at Richwood Dental from front office staff to Dr. Estes are always so friendly and thorough. I switched to them over a year ago and so glad I did!

Experiencia fantástica: Excellent first time experience. Everyone was friendly. My dental technician was though and kept me informed on what she was doing. Dr. Estes finished with a very professional exam.

Experiencia fantástica: Excellent service as soon as you walk in the door! You're always to be greeted with a smile. Some great news they're expanding! More Great Staff More Great Service! Dr. Estes is great with bed side manner and ready to take on any (challenge) lol. with a no pain plan, and easy going staff and super clean office and examination rooms. Richwood Dental is the place to be if you want to enrich your smile and syle of dentistry needs. Thanks Dr. Estes and Staff!

Experiencia fantástica: The whole staff is amazing and personable! Dr. Estes is very passionate about what she does and it shows!

Experiencia fantástica: Great staff and great dentist experience

Experiencia fantástica: Everyone was very friendly, The clinic appeared very clean, that is something I always look for first. I recommend Richwood Family Dental.

Experiencia fantástica: Dr Olivia is fantastic! Been going here for years now! Very professional, personable Dentist and Staff! Highly recommended.

Experiencia fantástica: I am nervous when I go to the dentist. The staff helped me to feel comfortable and explained the plan I needed. They listened to my concerns and suggested ways to address those needs. They are all the best!

Experiencia fantástica: Professional, accommodating and personable. Excellent job thank you! Could not have been a better experience.

Experiencia fantástica: The whole staff here is great and Dr. Estes is awesome!

Experiencia fantástica: Super Friendly staff! Very welcoming!

Experiencia fantástica: Every Thing Was Good.Very Professional Staff!

Experiencia fantástica: I was a new patient to this dental practice and everyone was amazing. Very friendly and thorough. Did a great job on my cleaning. All made me feel very proud of being part of the no cavity club. Highly recommend.

Experiencia fantástica: After having a bad dental experience and not having a cleaning or checkup in nearly 3 years, I made an appointment at Richwood Family Dental. From the call for the appointment to the hygienist (Jessica) to Dr. Estes it was 5 stars from top to bottom. The appointment was thorough and everything was explained to me and the best part was I wasn't given the run around and suggested extra procedures.

Experiencia fantástica: I went today thinking I’d have to get an extraction however Dr. Estes and Jody I believe that was her name fixed my fill in and for the first time in years I feel confident and comfortable. May I also say this was the most pleasant experience I’ve ever had going into see the dentist. I’ve always had anxiety about it but as soon as I walked in the aura of the office and the way I was greeted by the receptionist and dental assistants really changed my perspective and made me feel so comfortable. Thank you for your beautiful work!!

Experiencia fantástica: I took my 5 year old and when we left she said that was fun, the dentist isn’t bad after all! It was a great experience and everyone was so good to her.

Experiencia fantástica: Very good dentist! Highly recommend!

Experiencia fantástica: Love this dentist office great staff and dentist is amazing they are so warm and welcoming recommend them to all my friends and family

Experiencia fantástica: Great dentist and staff. Very friendly and knowledgeable highly recommend

Experiencia fantástica: Very friendly and professional. This will be our Family Dentist!

Experiencia fantástica: As always the team at Richwood Dental took great care of me. they know I am not a dentist fan, but the always make me feel comfortable and not anxious!

Experiencia fantástica: Everyone there is fantastic. They take the time to listen then I take the time to listen. Always let me know what's going to happen, just absolutely good service.

Experiencia fantástica: The people there are very nice and explain things very clear

Experiencia fantástica: Great dental office. Everyone is friendly!

Experiencia fantástica: Missy and the team is always a helpful and super kind!

Experiencia fantástica: Dr Estes, Jody and the entire staff are all very friendly and are all very good at their jobs. I have never felt so comfortable in a dental office until I started going to Richwood Dental. I highly recommend!