EXCEL DENTAL HAVERHILL

Experiencia fantástica: I had a good experience at Excel Dental. The director was very professional, understanding, and willing to listen to my concerns. He took the time to address the situation and make sure I felt heard and treated fairly. I appreciate his willingness to help and resolve the issue. Good customer service makes a big difference, and I’m grateful for the attention and professionalism I received. Thank you to the team for helping me resolve my concerns!

Experiencia fantástica: Jordy was super nice to me when checking me in. The dental assistant Laura, was super helpful and caring. Definitely recommend coming to this dental place. Environment is super neat and friendly.

Experiencia fantástica: Jordy

Experiencia fantástica: super appointment. Was taken early (how often does that happen). In and out. Spectacular.

Experiencia fantástica: Took me in without an appointment. The dentist couldn't haven't been any better. He explained everything he was going to do and why. Would definitely go back

Experiencia fantástica: Excellent service, the staff were very nice, and welcoming. Booking the appointment online was my favorite part, so easy and convenient.

Experiencia positiva: Very professional. I do really appreciate your support and the service you’ve provided.

Experiencia fantástica: Very professional care. Both the doctor and Ada provided me with good service

Experiencia fantástica: Came back to Excel Dental to finish treatment after my first appointment with them and it was a breeze! Jordy at the front desk was very pleasant checked me right in and I got into the room in less than 5 minutes! Dr. Wang made sure I was comfortable to start treatment walked me through the process with assist from Lisbet. Great time together excellent job Excel Dental !

Experiencia fantástica: My visit was quick and efficient! I scheduled on short notice and they were able to take me right away. Lily at the front desk was really helpful with my insurance questions. Thank you for a stress free experience!

Experiencia fantástica: What I had thought would have been an unpleasant procedure having a tooth extracted. Thanking God this is done & ready for the next appointment next month. Thankyou Excel for doing an amazing job taking care of me. I truly appreciate all of you!

Experiencia fantástica: I highly recommend this dentist and all staff Specially Lilly

Experiencia fantástica: Very friendly caring. Explains details very well. I would recommend

Experiencia fantástica: Professional - No upselling!

Experiencia fantástica: I recently had an appointment at Excel Dentistry in West Gate Plaza (Haverhill), and I honestly can't praise them enough! From the second I walked through the door, the whole team was incredibly nice, professional, and welcoming. The great vibe starts right at the front desk with the receptionist and goes all the way through to the dental techs and Dr. H. They create such a friendly, relaxed atmosphere that instantly puts you at ease. What I love most is how informative they are—they explain everything so clearly that you actually understand your care. If you have little or no dental insurance, this place is a total lifesaver. They offer awesome payment plans with several budget-friendly options, making it possible to get affordable dental care. I highly recommend this absolute gem of a clinic! D.Tilden

Experiencia negativa: My mom went in for a appointment and the dentist was not going to start working until he get pay

Experiencia fantástica: Germaryn and the team are always amazing. I feel at home and always comfortable knowing they will always take care of me. Highly recommended.

Experiencia fantástica: I am afraid of the dentist The day I walked in and asked a few questions the gentleman at the desk answered all my questions and scheduled an appointment for a few days later. I attended the appointment and everything went smoothly no pain was involved my teeth got cleaned and paperwork filled out. I was put at ease the moment I walked in for my appointment. I was very satisfied and would recommend Excell Dental in Haverhill to be your dentists.

Experiencia fantástica: Dr. Scott assisted me to repair and reinstal my crown that had popped out, he was so friendly, compassionate and the arrangement was better than the initial instal. Thank you very much Dr. Scott and everyone at Excel.

Experiencia negativa: The absolute worst business I’ve ever been forced to deal with. They completely ignore you. I sat there for over an hour and 30 minutes without seeing a doctor, and not a single employee could care less. They were too busy on their phones, talking with their boyfriends and completely ignoring the patient. I would not send my enemy here.

Experiencia fantástica: Been with this dental office for a while and I must give the team credit. Dr. Wang is amazing very gentle with how she does her work. I recommend her no disappointment there absolutely like her.

Experiencia fantástica: Excellent service to the patient first attention and with a bilingual staff helping the patient I have already recommended it and will continue to bring my family the best dentist I have visited thanks to germaryn and carelyn for their attention and to dr.wang for his patience

Experiencia fantástica: I'm very glad that I came to this place they did an amazing job does Dr Scott went above and beyond to restore my smile Jordy and Jenny are amazing I will recommend this place it makes a difference ❤️❤️❤️❤️

Experiencia fantástica: I highly recommend this dental office. Outstanding care and service. The dentist and staff were very gentle and thorough, making the entire experience smooth and stress-free. I appreciate their attention to detail and commitment to patient comfort.

Experiencia fantástica: I’m absolutely terrified of the dentist but went to Excel for the first time and truly couldn’t have asked for a better care team. The bedside manner truly made me so comfortable and gave me confidence that my visit would go well, and it absolutely did. Thank you so much for being so kind, you guys are great ❤️

Experiencia fantástica: Excellent experience. I came here for a second opinion after being told I needed a crown and a filling by Aspen Dental for close to $2,000. They fixed my chipped tooth, same day, for less than $300. It was clean, friendly and they didn’t hurt me.

Experiencia fantástica: Dr Lamarre is your to-go doctor, he knows what he is doing and he’s very caring. Nobody else will ever touch my teeth besides him!

Experiencia fantástica: Everyone is nice and helpful! Thank you

Experiencia fantástica: Alexa and geordy

Experiencia fantástica: Great service from check in to check out. Always answer all my questions thoroughly. Would definitely recommend their dental services to anyone looking for a great dental practice.

Experiencia fantástica: Everyone is always so nice to me when I come in! Love to see a cheerful staff! Thanks guys

Experiencia fantástica: DR. Scott and his team were very professional and friendly. They took care of all of my dental concerns in a painless timely manner.

Experiencia fantástica: I highly recommend Dr. Abougamra! I've been coming to Excel Dental for a few months now and Dr. Abougamra has gone above and beyond in both practical and aethetic care of my teeth and smile. As a child, my parents couldn't afford braces, and Dr. Abougamra noticed this. He took it upon himself not to mold my crowns by the computer generated specs, but to take the time to alter the shape and length to better fit, be in better alignment with my row of teeth, and produce a more proficient bite that doesn't counteract my bottom teeth. My uneven teeth had been causing a lot of destruction over the years. He's a perfectionist whom will spend as long as it takes for the outcome to be and look as envisioned, and just right - everything I never knew I desired in a dentist. Thank you Dr. Abougamra! Also, all of the staff here are absolutely the most friendly, with such a welcoming and comfortable environment.

Experiencia negativa: Horrible staff!! I just had $2500 of dental work done and when I left they made me an appointment for a root canal 2 days later, they NEVER TOLD ME THAT I NEEDED OVER $550 TO GET THE ROOT CANAL! YOU CANNOT UNDERSTAND MOST OF THEM! DO NOT HAVE ANY DENTAL WORK DONE AT EXCEL DENTAL! THEY ALREADY PREPPED MY FRONT TOOTH SO NOW I'M SCREWED!! #SHAMEONTHEM

Experiencia negativa: Gave me a scare when I suddenly owed them a balance I was not aware of. I got a notification that I had an appointment that I did not make. I asked to be removed from automatic appointments and why I was charged. Their front desk is always friendly and helpful, but they couldn't say why I owed money but at least they removed the charge. I'm going to call them monthly for a while to make sure I don't get ghost charges that go to collections.

Experiencia fantástica: Very detailed and you can breathe to know they will take care of you no matter the situation with your whatever you need done regardless of that, very well done with my job and my teeth look great now very happy I've had to return and adjust a few times but that's about all the problems I've had were very minimal and they took care of me regardless and got me feeling comfortable within days of getting my new mouth replaced !

Experiencia negativa: In a middle of procedure to get implants , service covered by my insurance, I was refused to have job finished, as I was said, they not longer accepting my Commonwealth Care Alliance. What I don't believe at all.

Experiencia negativa: I originally had posted a really positive review a year ago, but their practice has gone extremely downhill in that time. - had my cleaning in spring and was told I needed such and such dental work completed. Dentist only documented half the work that needed to be completed. When I called to make an appointment, the office manager kept arguing with me that there was nothing noted about the work I was asking for. I had to go in for a second appointment so the same dentist could double check what he told me and correctly document it. He took a whole second set of x-rays when he took ones less than two months before to double check his own findings. - Received an appointment reminder text on 10/15/25 for a cleaning for 10/22/25 I never made an appointment for. I called the office and the woman who answered said the system automatically makes another appointment and we changed the appointment to 10/28/25 for 5 pm. Received an email reminder same day 10/15/25 confirming the appointment we just made. 10/21/25 I received a text appointment reminder in the morning confirming the agreed date and time. Receive an email reminder same day in the evening saying my appointment is at 2 pm, not 5 pm. I called the office to clarify and a man who identified himself as the office manager was unhelpful and condescending. He kept saying my appointment was never scheduled for 5 pm. We were talking in circles and I told him I can come in and show him the texts and emails. His response was he wasn’t saying that I was lying, but that I’m confused and the only one who has ever had a problem. At one point he said along the lines of, “I’m just trying to help you understand, my love”. I have no idea why this man would refer to me as that, but we all know he would never refer to a middle aged man as his love. Especially when they are frustrated with the practice’s poor record keeping. He eventually told me he had other things to do and didn’t have time for this when he had said he would give me the owner’s email so I could address my concerns with him. After going in more circles, he hung up after I told him to just cancel the appointment at the is point. I have attached screenshots of texts and emails with time stamps as proof. If these people will lie about appointment times, how can you trust them with your teeth? You can’t even trust them to keep proper documentation.

Experiencia fantástica: Awesome experience. The y took the time to calm me down because I had a bad experience at another dentist. So I started to get scared and they were extremely helpful in calming me down to let me know they were here for to help me not shame me. She said hygienist have seen extreme case like people with missing teeth to even worse. Dentist was great talked to me not at me or down me which was great. He just pointed out what was wrong with my teeth. And we discussed best course of treatment. I had a Friday appointment finally got the nerve up to go had problems with my nurse not being scheduled for me told them all about it they said as long as I was there by 12:15 I was ok nurse finally showed just before I needed to leave. Go to there offfice and they had no power Jordy manager felt bad that there power went out while I was in route so he had no way of calling me so he called that afternoon and got me in that following Monday at 9:00. They were able to get me in the very next day to start working like said on treatment plan. Which I found to be awesome so I wouldn’t loose nerve to get done. So if your looking for a dentist office to go to go Execel Dental is the place to go because you don’t even know your at a dentist office. They don’t talk clinical at all they talk to you like a friend. Which i was surprised but I’ll tell it very very very extremely comfortable experience . Extremely recommend them highly.

Experiencia fantástica: Excellent service especially Jordy at the front desk. He's very professional and presents a good first impression for the business. My special needs adult grandson has has had several procedures done even though he hates going to the dentist and they did great work a treated him well.

Experiencia fantástica: Dr wang is the best!

Experiencia fantástica: Absolutely amazing experience at Excel Dental! From the moment I walked in, I was impressed by how clean and welcoming the office was. The front desk staff were kind and professional, which immediately set a comforting tone. I came in to get fillers, and honestly, I was a little nervous — but the doctor and assistant completely put me at ease. They were so gentle, attentive, and reassuring throughout the entire process. I genuinely felt safe, cared for, and right at home. It’s rare to find a dental office where both the environment and the people make you feel this comfortable. I’m so grateful I found this place, and I’ll definitely be coming back. Highly recommend!

Experiencia fantástica: Love, how friendly and helpful are their assistance A really good experience

Experiencia fantástica: My whole experience was good,I would recommend to anyone ..

Experiencia negativa: First and last time going most definitely! They could not help me which my wisdom teeth which is understandable. What I’m really bothered by is the fact that they couldn’t tell me any over the counter medication that would be able to help with the nerve pain in the mean time. And they gave me a single place to call myself!!! The nurses I had are freshly out of school with little to no training and had to be walked thru the process and completely not understanding what the training tech was saying to the point I had to fit myself into the machine and adjust it! I get it was at 4pm the end of the day but the last appointment was 6pm do better!!!!

Experiencia negativa: If I wanted to be seen an hour after my appointment, I would've made my appointment for an hour later... Like many 1 star reviews have mentioned, they double book appointments. I arrived to my appointment on time and was taken to the room at the appointment time along with another person. I sat there for nearly an hour before I was seen by the doctor, who had been seeing the other person. I basically sat through their entire appointment before I was seen for my 5 min routine cleaning appointment. Nobody apologized or offered an explanation for the delay. I find it very rude that they ask you to confirm the appointment via text and call numerous times, yet they can't bother to be on time for their clients. I chose this place out of convenience, and I have been here 3-4 times now, each time with significant delays. The experience has always been mediocre. I've definitely had better experiences elsewhere in terms of staff friendliness and professionalism. I do appreciate that you can chat with the office via text. Here's how you can do better: respect your clients' time.

Experiencia fantástica: Had a cracked tooth. Called them at 2pm on a Saturday, they stayed late for me to put on a crown. 5 star service in an emergency.

Experiencia negativa: 4 phone calls this week to confirm my appointment, arrive early for the appointment. Wait over an hr and doctor is still with other patient, the doctor is not the one the appointment is scheduled with. They double book appointments, taking people in from lobby while people are waiting inside. Just so unprofessional

Experiencia negativa: Not a fan of being called 4 times to confirm a appointment just to wait over an hour in the chair, very unprofessional

Experiencia negativa: They double or triple book the doctor, so they have patients waiting in the dentist chair for over an hour. They do not give you the courtesy of telling you so you can rebook. The staff is constantly yelling across the rooms. They don't update the patient or offer any reason as to the delay. They also almost over charged me by $400 on my copay, if i hadn't requested it be reviewed as I as told a different price i would've over paid. So disappointing and disrespectful.

Experiencia negativa: Worst dental office ever don't recommend it

Experiencia fantástica: They are the best team ever I love them they do everything right and are great people

Experiencia fantástica: Are you guys are Open on Monday’s ?

Experiencia negativa: I never write reviews but feel very strongly that people should avoid this place. My boyfriend and I both went in separately for cleanings months apart and instead of getting decent cleanings, received the same feedback on what's wrong with our teeth and the implication that we very likely would need thousands of dollars of work in the future. When I first went I thought I was overreacting. I have been to a reputable dentist consistently for many years and never heard any of the feedback they gave me here. Then a few months later my boyfriend went in and had a very similar experience. This staff team is really trying to push work above and beyond a cleaning that comes with a high price tag. I would avoid this place at all costs. I've also seen similar reviews below so it appears we aren't the only ones. The worst is that they didn't really clean my teeth. This place feels very dishonest and like it's trying to screw people out of money. Go somewhere else.

Experiencia negativa: I went to get X-rays and came to the conclusion I needed A tooth extracted they canceled my appointment twice finally went in today. They didn’t know why I was there. They took x-rays again And noticed that they could not extract my tooth today because I needed something done that my insurance did not cover very bad service and communication

Experiencia fantástica: Great service,friendly staffs.

Experiencia fantástica: I had an absolutely fantastic experience with Dr. Paul Kim and his team! From the initial consultation to the completion of my dental implant procedure, Dr. Kim was nothing short of exceptional. During my consultation, he took the time to thoroughly discuss all my options and patiently answered every question I had, ensuring I felt confident in my decision. His expertise and caring approach immediately put me at ease. The procedure itself was seamless—Dr. Kim was incredibly attentive, constantly checking in to make sure I was comfortable throughout. His precision and professionalism were truly impressive. After the procedure, he provided clear and detailed post-op instructions and once again answered all my questions, demonstrating his commitment to excellent patient care. I highly recommend Dr. Paul Kim for anyone considering a dental implant or any other dental procedure. His skill, patience, and dedication to his patients are truly outstanding. If you're looking for a top-notch dental professional, look no further!

Experiencia fantástica: I have needed to get dental work done for a long time. The staff have always been kind. Finally had the courage today even with the anxiety running in my brain. My dentist and her assistant were awesome and told me what they were doing and making sure that I was doing ok. Be seeing in the New Year! Merry Christmas to you all!

Experiencia positiva: The office is brand new, and the space itself looks very nice. However, I noticed that the front desk staff and dental hygienist could benefit from a more personal approach. A bit of eye contact and small talk would go a long way in making patients feel welcomed. Even the dentist didn’t seem to take the time to get to know me before the cleaning, which felt a bit rushed. I believe that taking the time to connect with patients could greatly enhance the overall experience. Additionally, while the cleaning was acceptable, there’s room for improvement. Investing in customer service training for all personnel might help create a more caring and welcoming environment.

Experiencia fantástica: I was very satisfied the way I was treated and how smooth the procedure went Thank You, Doctor Wing .

Experiencia fantástica: Dr. Kim was super nice and helpful. Gave me options and listened to my concerns. Didn’t wait too long to get called in and got what I needed done in one visit.

Experiencia positiva: Great work . Just really wouldn’t advise using cvs almost a hour wait time , save yourself pain especially when everything wears off

Experiencia fantástica: Doctor Paul Kim is absolutely amazing very nice guy & beyond gentle takes care of you in the best way & also helps calm anxiety i highly recommend !

Experiencia negativa: I had very bad experience with "Antony", he works at the front desk, he gave me very bad attitude that not professional at all.

Experiencia fantástica: I always have a great experience at excel dental even though I don’t enjoy the dentist. I’ll be coming here a very long time.

Experiencia fantástica: Dr. Wang & staff made me feel comfortable and went above and beyond for me. Thank you Excel

Experiencia negativa: Wouldn't go they hit my nerves and very rude

Experiencia negativa: I'm not happy with your service

Experiencia negativa: First my appointment got canceled twice and my cavity is getting worse and hurting and I go to my appointment for a filling made me come early cause the Dr had surgery and can't work to long no issue on the phone they said about the insurance I told them I had new insurance I go there sit there and wait on the phone they said it was 35$ now 265 for the filling that i thought i was going forI guess that was cause the lady at the desk decided to take it on her own to switch what I was going there for my point is I had insurance on there past two canceled appointment which steched over months cause of the scheduling of the missed appointments

Experiencia fantástica: Great staff. Every person we interacted with today were wonderful. My 2 young children left with smiles on their faces!

Experiencia negativa: I would proceed here with caution. I went to get my wisdom teeth checked because they were aching, and they didn’t provide me with any real details to the problem. They basically told me that I need to get them removed and encouraged me to do it right then and there, without having time to think about it. I got a second opinion from my orthodontist and he showed me my xray, unlike them, he explained why I was feeling the pain I was, and why it has since died down. He noted that the removal of my wisdom teeth is not urgent, but I almost did! If I hadn’t gone to him, I wouldn’t have known. Overall the vibe was awkward, and I don’t discourage getting your wisdom teeth removed even if they aren’t hurting in the moment, but something about this place rubbed me the wrong way. The people are professional, and know how to get the job done, but I wouldn’t take advice from them. Go somewhere else first.

Experiencia positiva: My appointment had to be rescheduled by office. Another new dentist although she was good Dr Wen I think. Gently cleaned my teeth.hope to see her in six months.I loved Dr Shavan but he's not with the practice anymore. Office staff pleasant.30 min wait I think due to rescheduling. Watched cartoons. Four star for rescheduling and has happened before. Stuff happens I understand.

Experiencia fantástica: Respectful, clean, patient folks!

Experiencia fantástica: They were so kind and helpful.. I went in on an emergency. They got me right in and took care of the problem right away.. I was very anxiety ridden and everyone that was in my room working on me were so kind and helped me calm down.. I have nothing but praises for the people there.. I will be going back to them.

Experiencia fantástica: I am very happy to have found excel dental

Experiencia positiva: Got my wisdom teeth out here had to do it in two separate appointments the Dr. I had the second time was alot better then the Dr. I had the first time. appointment one was 3 star appointment two was a definite 5 star hence the 4 star overall review.

Experiencia fantástica: My experience with Excel is very positive!! A very welcoming staff , very professional !! Saw Dr.Yesha,she was professional,warm,and friendly,great cleaning!!Thankyou so much I recommend this office for sure

Experiencia negativa: Our son is 27,with limited funds R/T student loans, car payment, rent....ect. Went to Excel for a check up. He left there being told he needed 2 root canals $4000 and had 2 cavities that needed to be filled. We suggested a 2nd opinion. He went to a non corporate, private dentist. Not only did he not need the root canals. The private dentist couldn't even understand where they got the idea!!! Note!! Corporate dentistry is a like a factory. They will say anything to make a buck. Be careful. They have no conscious. They were willing to ruin two healthy teeth for no reason but greed. My advice......RUN. PS Google this is an honest and true review. We have the paperwork to prove it.

Experiencia fantástica: Excel Dental in Haverhill is fantastic. Very friendly and courteous staff. The doctor does a great job of explaining what she's doing as she goes. I would highly recommend.

Experiencia fantástica: The quality of care has been outstanding! I never thought my teeth could have been restored or repaired. Dr. Alaa and his wonderful team have given me confidence on this Dental Journey. I am truly grateful. Highly Recommend EXCEL DENTAL HAVERHILL !

Experiencia negativa: I received the worst services. I arrived to my appointments on time and when i got there they rescheduled it b/c they did not have my insurance information. I provided the insurance information and they still would not see me. I took off work to attend and they still did not consider seeing me. Unacceptable. I asked for all my children’s future appts to be cancelled due to the inconveniences and she did not hesitate to cancel the appointments and did not try to keep me or my children as Patients. Unacceptable.

Experiencia fantástica: Very friendly staff. Procedure thoroughly explained and questions were welcomed and answered with compassion and understanding. The staff and dentist give of a vibe that speaks to how much the enjoy their jobs. HIGHLY,HIGHLY RECOMMEND.

Experiencia fantástica: Great customer service hands down. Everyone there was so pleasant and very helpful! ❤️

Experiencia fantástica: I just had a new patient exam and cleaning. Very comfortable and friendly environment. Had a good experience. Thank you all.

Experiencia fantástica: It was a great experience, good place with great people .

Experiencia negativa: Hallo how you guys doing my question is.i can't wait for August 28 to come to fill out my teeth because it gives me a lot of problems

Experiencia fantástica: Great dentist. I’m a 62 year old chicken!! This place ROCKS!

Experiencia fantástica: Very good happy great dentist staff

Experiencia fantástica: Very friendly staff and fast workers

Experiencia negativa: Mostly Hispanic staff and will not use English when talking around white people that they think doesn’t know and understand Spanish and will talk and make judgements and say rude things when thinking someone can’t speak their language or understand even though I could… make you wait long periods with nobody coming to work on you or schedule for you next appts if they misjudge you and comment to each other about you… just saying… they work for “their” community… anyone else isn’t important and talked about in Spanish about you in front of you… but they assume you can’t comprehend… surprise I did

Experiencia fantástica: Best dental office and best staff I have anxiety, the girls was so good with me

Experiencia fantástica: I have a lot of dental anxiety. Both the dentist and the dental assistant were amazing and took the time to explain everything to me. They also checked to make sure I was doing okay multiple times during the procedure.

Experiencia fantástica: I am very happy with the dental work I had done here. The staff is amazing. They made me feel so comfortable and welcomed. Like really Friendly. The office is very clean and professional. I appreciated The extra care and time they took to help me out. i have a fear of going to the dentist. And they help me through that.I love my new smile and I can't wait to finish the other half with this amazing team.

Experiencia fantástica: they do very good work

Experiencia fantástica: Love the staff awesome service

Experiencia fantástica: I went in as a new patient and it is the best dental office I’ve ever gone to The doctors and staff were awesome! Can’t wait for the next appointment.

Experiencia fantástica: Excellent service great team work. Really the best

Experiencia fantástica: We had a great experience at the dentist's office. The staff was friendly, the facility was clean, and the dentist was very professional. I would rate them 5 stars!

Experiencia positiva: Everyone was absolutely awesome my only issue was the time I spent waiting I was there for a hour and a half for a cleaning

Experiencia negativa: I just got to say the customer calls and text just to verify the appointment is ridiculous. I don’t mind a courtesy call but when I’m getting three calls to four calls a day to verify all these different appointments that I already have a card for and on top of that I can get texts. It’s pretty much annoying, they’re not convenient no weekend appointments so I left and I am no longer there Patient.