Refresh Valley Dental
En Refresh Valley Dental, nuestro equipo de profesionales está comprometido con ofrecer una atención dental excepcional en un ambiente acogedor y cómodo en Northampton, MA. Bajo la dirección de la Dra. Aurora Fields y la Dra. Jennifer Moor, utilizamos tecnología dental avanzada para ofrecer una amplia variedad de servicios que incluyen odontología general, implantes dentales y atención dental de emergencia.
Nuestra misión es dar prioridad al bienestar de nuestros pacientes, asegurando que cada visita sea placentera y libre de estrés, con comodidades como toallas tibias, televisores y música relajante. Además, nos sentimos orgullosos de ser activos en la comunidad, colaborando con el Centro de Supervivencia de Northampton para contribuir a la seguridad alimentaria local.
Te invitamos a experimentar un dental care sin estrés y lleno de empatía. ¡Contáctanos hoy mismo para agendar tu cita y descubre cómo podemos ayudarte a lograr una salud bucal óptima y una sonrisa deslumbrante!
Horario de apertura
- Domingo: (closed)
- Lunes: 7:30-19h
- Martes: 7:30-19h
- Miércoles: 7:30-16h
- Jueves: 7:30-16h
- Viernes: 7:30-16h
- Sábado: (closed)
Fotos de Refresh Valley Dental
Servicios y Tratamientos
Refresh Valley Dental: Opiniones
Las opiniones son de sus autores. No verificamos que quien las escribe haya sido cliente.
Opiniones en Google
4,9 de 5 sobre 292 opiniones
Experiencia negativa: Lost their best hygenist last month; called me to reschedule without saying why, and when I went in for my appointment today, the receptionist had no record of it. She lied to my face, saying they tried to reach me via phone, email, etc. Beyond unprofessional. Find another dentist.
Sorry you had a bad experience, Amanda. I hope you find a dental office that is a better fit for you
Experiencia fantástica: Great experience! Everyone was friendly, welcoming, and professional. The office was lovely, their technology was impressive, the exam and cleaning were thorough, and the tech explained what she found at each step.
Thank you, Caroline!
Experiencia fantástica: I live far from this office, but I refuse to change my dentist. You’ll be treated with respect and care if you come here.
Thank you, Jonathan!
Experiencia fantástica: My dental hygienist Samantha is wonderful. You can really tell she cares about her patients and her job!
She does! Thank you, Jessie!
Experiencia fantástica: Phenomenal! I am so grateful to the staff at Refresh Valley Dental for getting me in on short notice. I went in with excruciating tooth pain, and I left an hour later feeling refreshed and 100%. Every individual I spoke with helped to make me feel comfortable and relaxed. The doctor’s extraction was pain free! I could not be happier with my experience. 10/10! Thank you.
Thank you, Eli!
Experiencia fantástica: Very friendly staff in a beautiful, clean sunny office setting. I also received excellent dental care!
Thank you, Hannah!
Experiencia fantástica: Literally the kindest and most patient dentist, hygienists, and assistants I’ve ever met. I have had some bad dental experiences in the past, and had avoided the dentist for over a decade due to that. These people have literally changed my life, and I’m really happy to have found them!
Thank you, Hope!
Experiencia fantástica: Extremely pleasant people. Very knowledgeable and gentle made me feel comfortable when typically I am very anxious about the dentist.
Thank you, Ashley!
Experiencia fantástica: Always on time, thorough, and so friendly!
Thank you, Alex!
Experiencia negativa: We had three visits starting in September 2025 and were charged at each visit despite having dental insurance. After contacting our insurer, we learned the visits should have been fully covered. We then reached out to the office, and they confirmed the error and are refunding us over $500. While we appreciate the refund, we’re concerned that we had to identify the issue ourselves and follow up to resolve it. Patients may want to review their bills and insurance statements carefully.
I'm so sorry this happened to you! We did just hire a new experienced insurance coordinator who has been excellent at improving our insurance estimates. But I totally understand if you feel your trust is broken
Experiencia fantástica: Love these professionals!!!! A practice of women so attentive to my teeth I wish I’d found Refresh years ago.
Thank you, Wren!
Experiencia fantástica: Doctor Moore and her team are amazing. I feel really listened to and well taken care of. Highly recommend this dental practice!
Thanks, Susan!
Experiencia fantástica: anxiety? not with these caregivers. low pain tolerance? the lightest touch by these kind hands. beautiful office, caring, careful medical professionals A++++
Thank you, Ash
Experiencia fantástica: Great experience The Dental Hygentist was kind thorough and gentle. Loved the Dentist She was honest with my tooth status and I appreciated her not pushing for work at this time.
Thank you, Mary!
Experiencia fantástica: Friendly staff. Very knowledgeable Dentist.
Thank you, Valerie!
Experiencia fantástica: I had my first visit with them as a new patient and I could not have asked for a better experience. Everyone, from the front desk receptionist to Dr. Moor and her assistants were highly courteous, professional, kind, and caring. Dr. Moor took the time to listen to everything I had to share and gave me a comprehensive care plan going forward. Happy to be a patient at Refresh Valley Dental.
Thank you!
Experiencia fantástica: I’m excited to be a new patient of this office. The dentist, hygienist and front office folks were all kind, informative and thorough. I also appreciate the text reminders for the upcoming appointment.
Thank you, Marria!
Experiencia negativa: If youre even a little bit late, they charge you $80 and make you reschedule. And the receptionist was extremely rude about it. If you want "stress free" go somewhere else.
Sorry to hear you had a negative experience. Unfortunately, if we see people who are over 10 minutes late, it usually causes us to run behind with our other scheduled patients, and we try very hard to run on time. We will try to be clearer about our policies to others in the future.
Experiencia fantástica: Excelente, Dr. Moor. Thank you very much for your expertise and professionalism. I was treated with respect and courtesy. Dr Moor explained the procedure and kept me informed during my procedure. Thank you very much.
Thank you, Felipe!
Experiencia fantástica: The staff is always so pleasant and responsive.
Thank you, Amie!
Experiencia fantástica: Very positive experience. Staff is very friendly and helpful.
Thank you, Denis!
Experiencia fantástica: I have severe dental anxiety and this practice was recommended by a coworker to try so after many conversations i made an appointment. My initial visit was for xrays and a consult where i learned how bad my teeth were. We came up with a plan and began executing it.
Thank you, Sara!
Experiencia fantástica: I truly have never been to a better dental office ! I called because my tooth chipped before my bday dinner plans and they told me to come right in. I’m so thankful ! Not only did they take me last minute on a Friday evening the entire staff was AMAZING . I was so happy I forgot to get the names of everyone but wow my tooth was fixed in minutes and looks so perfect like it never even chipped it matched my tooth so much! I’m just so so thankful!
Thank you, Erica!
Experiencia fantástica: One of my best dentist experiences ever! - Both my hygienist and the dentist who examined me were extremely professional and friendly, and it never felt like they were rushing through my appointment. - The cleaning and examination were extremely thorough. My teeth have never felt cleaner! - The office itself is clean and comfortable and feels very modern/recently renovated.
Thank you, Maxine!
Experiencia fantástica: Kind and caring staff. Fit me in same day for a dental emergency. This was the first time I had little to no anxiety at the dentist. So happy I found them!
Thank you, Skyler!
Experiencia fantástica: The dental hygienist, Sam, was very attentive and gave extensive detail about the procedures, as well as options for dental care.
Thank you, Susan!
Experiencia fantástica: Outstanding service. Compassionate and kind. So lucky to be a patient there. Amazing
Thank you, Michael!
Experiencia fantástica: They got me in same day for an emergency. Office seemed highly efficient, with really care for my considerable anxiety. They provided good treatment with clear next steps. Grateful to have found them.
Thank you, Beth!
Experiencia fantástica: Fantastic office with terrific office members, assistants and providers! Was very VERY anxious to get my impacted wisdom teeth extracted but Dr.Aurora/Mandy (DA) did a fantastic (PAINLESS) job all while being awake!! I felt very comfortable and well cared for throughout the entire procedure!
Thanks, Brittany!
Experiencia negativa: Update: This practice did process a refund for my exam without me having to follow up further. I came in to this practice yesterday as a new patient, drawn by the emphasis on a low-stress environment and the large number of reviews praising their ability to work with stressed dental patients. However, my experience there increased my stress tenfold. To start, the tuned-out, unfriendly receptionist informed me there might not be time for a cleaning as part of my new patient exam. This was news to me. I knew I’d need to pay extra for the cleaning—but not that I might need to return for a second visit. This hadn’t been communicated anywhere prior. I see now from other reviewers that this has been a known issue for the past two years, with the owner repeatedly promising to improve communication. The next contact I had was with Shelby, a dental hygienist. When she asked about my history with dental X-rays, I told her I was sensitive to radiation and so tried to get them less frequently. (I was fluey for two days following my last mammogram.) She then informed me that I “had to” get X-rays. I stopped her and said: “There is no have to. I always have choice.” This was not well received. After she pointed out that I seemed stressed, her next words were an ultimatum: If I wanted to be a patient at this practice, I had to get X-rays. In response, I exercised my right to choose and walked out. During this exchange, Shelby was abrasive, unempathetic, and coercive. There were a number of empathetic, emotionally intelligent responses she could have given to work with both my legitimate need to limit radiation and her legitimate need to get X-rays to provide high quality dental care. Empathy, or even just acknowledgment of my concerns, would have been a great starting place. Offering to explain their X-ray process/amounts of radiation…offering to split up imaging between two visits…offering to speak with the dentist to see if some compromise were possible. These all would have been great responses, and I would have been open to negotiating. What she gave me instead was a power-over move that ended discussion. Now I’m out the cost of the exam I didn’t get, and I have to start all over finding a dental practice where the owner ensures their staff are actually compassionate and caring. If you’re going to sell yourself as offering a “shame-free, low-stress environment,” then please walk the talk. Make sure your staff are trauma informed and understand how to communicate with empathy. Bells and whistles, like weighted blankets, are good adjuncts but what matters are the PEOPLE.
I'm sorry you felt that way. If you paid for, but did not get an exam, I can make sure to send you a refund check for that
Experiencia fantástica: I have to say that Refresh Valley Dental saved my smile after Invisalign treatment at another clinic. I thought my teeth were beyond repair because they were even more crooked than before, but Dr. Jennifer Moor addressed my needs, listened to me, and did an excellent job. She took care of every detail, and I can truly recommend Refresh Valley Dental 100%. I had a fear of dentists for years, and they make me feel comfortable and relaxed. I am so grateful to Dr. Jennifer Moor for her excellent and highly professional care, and the entire staff is wonderful. They treat you with such kindness and make you feel so welcome. Thank you all! ❤️
Thank you, Carmen!
Experiencia fantástica: I have had dental anxiety for years but this team made my wisdom tooth extraction a truly positive experience. So patient, gentle and kind- highly recommend!! I had a weighted blanket, a stress “orange”, and a TV above to help relax me. Oh and even a warm towel at the end.
Thank you, Lori!
Experiencia fantástica: Went to my first appointment at Refresh this week and they were absolutely amazing! I deal with severe anxiety when it comes to dental visits and they set me at ease within minutes. Everyone there was caring, respectful and they ACTUALLY listen. I have some pretty complex work that needs to be done but I put my full trust in Dr. Aurora and the hygienist that was working with me, Ashley. Thank you!
Thank you, Raymond!
Experiencia positiva: I am a new patient and came in for an initial visit and cleaning. The hygienist was very thorough, however after about an hour of various exams, a few X-rays, and a bunch of photographs, she said that there wasn’t enough time left to do the cleaning and I would have to come back. Seemed odd to me that they didn’t schedule enough time to get to the cleaning. I am ok with going back but I imagine for some people with busier schedules, this could be a problem.
Thank you, Laurel. I apologize that the visit was less than stellar for you. Depending on timing and complexity, we cannot always do a cleaning during our initial visits, but it seems like that might not have been well communicated to you. I will look into this case and see if there's a way we can do better in the future.
Experiencia fantástica: I found the team at Refresh Valley to be very helpful, clear, and friendly. The system for new patient was easy to navigate. The reminders and communication is very strong.
Thank you, Jenni!
Experiencia fantástica: Dr. Fields is, without doubt or hesitation, the best dentist I have ever gone to in my life. She is friendly and kind and incredibly professional, and all of her staff are equally wonderful. Dr. Fields performed the easiest and fastest extraction I've ever experienced before launching into a highly complex procedure with me that has been, so far, as successful as I could hope for. I cannot recommend this office enough.
Thank you, Emily!
Experiencia fantástica: I needed an emergency appointment and they got me right in . I have anxiety with dentists and they did everything they could to alleviate that and make me comfortable. I was pleased with the care I received and dr. Aurora was magnificent. I will recommend this practice to my friends . The whole staff was amazing and the office was clean . 5 stars all around .
Thank you, Stephanie
Experiencia fantástica: Always kind, caring and professional. Truly the best dental office around- I look forward to my appointments! Easy 5 stars.
Thank you, Ryan!
Experiencia fantástica: I have never been so happy, in all my life, to go to the dentist until now! The atmosphere is welcoming, caring and professional! I have always been afraid to go to the dentist and now I am a little bit more relaxed at Refresh Valley Dental. Thank you for such awesome care!
Thank you, Lauren!
Experiencia fantástica: I had a fantastic first appointment today. The reception staff were so welcoming and friendly. Shelby, my dental hygienist, was also super friendly, helpful, and very knowledgeable. She gave me a lot of great advice and answered all of my questions. Dr. Moore was very thorough in explaining a new diagnosis, and made sure I was comfortable with recommended follow up instructions. I will highly recommend this dental practice to anyone! Wonderful experience!
Thank you, Jessica!
Experiencia fantástica: Dr. Fields and team go above and beyond to make sure patients are comfortable. I had a mini panic attack before a procedure, and Dr. Fields and Mandy were very patient. They talked me through it, and we were able to finish. I would recommend this practice to anyone looking for a kind and compassionate team.
Thank you, Claire!
Experiencia fantástica: Great experience, kind staff helped with my anxiety. Beautiful offices!
Thank you, Abbygale!
Experiencia fantástica: one of the best experiences at a dentist ever! Every single staff member was friendly, patient, helpful and knowledgeable! The whole space was sparkling clean- lobby, desk, exam area. My dental hygienist was so helpful and shared new information about my overall oral health- shout out to Shelby! You are an icon! Dr. Moor was very kind and asked great questions, as it was my first time in the space. So happy these people exist- this was a great experience!
Thank you, Lee!
Experiencia fantástica: Had bad toothache, called in morning and they got me in the afternoon. Loved how they make you feel very at ease. Wound up pulling tooth, very gentile, made sure you did not feel uncomfortable. They are great, would recommend them to anyone.
Thank you, Daniel!
Experiencia fantástica: Quite literally the best dental experience I have ever had from the second I walked in the door. I have never felt more comfortable and cared for at a dentist and this was extended by every single staff member I interacted with.
Thank you, Roman!
Experiencia fantástica: Everyone was kind and competent. What more could I ask? I especially appreciate that when I had an emergency problem, you were able to give me an immediate appointment. And resolved my problem. Thank you!
Thank you, Pennington!
Experiencia fantástica: I feel very comfortable at Refresh Dental. Ashley is very pleasant and friendly. I love Refresh Dental! Thank you!
Thank you, Meme!
Experiencia fantástica: Best dental care I’ve ever had in my life. Through, detail oriented, patient centered, evidence based, kind, and inclusive!
Thank you, Bentley!
Experiencia fantástica: I hate the dentist, a lot of people do, but the staff at this office really paid attention to my notes on my intake form about my anxieties ant the dentist, and they did amazing handling me. I didn’t realize how well they did until I was driving home and thinking about how smoothly it went, which the dentist never usually goes. Anyways, thanks for your patience with me during my extraction, you guys made something scary and anxiety inducing a whole lot easier for me. Everyone was great, from the person who took my first phone call to the person who checked me out at the end of my appointment.
Thank you, Rene!
Experiencia fantástica: I had an impressive first visit, as staff assessed my needs. Bright office. Very efficient and professional.
Thank you, Gayle!
Experiencia fantástica: Very clean office. Extremely friendly, polite and comforting staff. Great personalities keep you at ease when anxious. Shelby, made me feel welcome and comfortable throughout it all. The dentist was wonderful as well. Both had great info to share.
Thank you, Tiffany!
Experiencia fantástica: Best dental experience I have had. Britney was friendly, so knowledgeable and repeatedly checked in with how I was doing. I cannot recommend them enough.
Thank you, Emily!
Experiencia fantástica: This place is honestly so zen for a dentist’s office. I have never felt so comfortable before at a dentist because the staff all really respect the patient’s autonomy. I’ve never had to wait more than a few minutes in the waiting room either, which is rare! I highly recommend this practice.
Thank you, Julia!
Experiencia fantástica: Refresh Dental is great! The office is clean and modern, and the staff are up-to-date on dental procedures. I’ve had deep cleaning and a crown, and I’ve been so impressed by the skill and empathy of everyone I’ve dealt with. The prices are reasonable, and they will work with you to figure out pricing. I’m so glad I’ve found them!
Thank you, Karen!
Experiencia fantástica: Welcoming atmosphere. Very personable, friendly and informative about procedure, proactive dental hygiene improvement, and cleaning apparati/apparatuses! Great cooking show on the ceiling, mouthwatering almost!
Thank you!
Experiencia fantástica: The team at Refresh Valley is so wonderful. They make me want to go the dentist more often or apply for a job at their office (and I’m not even in the dental field!). They are so thoughtful, organized, caring, and accommodating. They somehow make the experience of going to the dentist enjoyable. I love their practice.
Thank you, Emily!
Experiencia fantástica: Awesome that they could fit me in for an urgent visit. The dentist was thorough and kind and set up a good plan of action for me.
Thanks, Lori!
Experiencia fantástica: Absolutely amazing facility and service! My hygenist Sam was kind, patient, thorough, enthusiastic and super helpful. HIGHLY recommend Refresh Dental.
Thank you, Bethany!
Experiencia fantástica: As someone with an intense history of dental trauma, I cannot recommend Refresh Valley Dental enough — especially for anyone who is dentist-adverse. Dr. Fields and their incredible staff make it a point to ensure clients are well taken care of, and their trauma-informed care/ practice makes those wary of dental treatment at ease. Cannot recommend them enough.
Thank you, Carter!
Experiencia fantástica: I'm a new patient here and this is a great office! I was well taken care of by my wonderful hygienist and dealing with the office was a breeze. My hygienist continually checked in with me to make sure I was okay I really appreciated it.
Thank you, Stephen!
Experiencia fantástica: Dr Fields has a great team and a very patient centered practice. Great awareness of neurodiversity, sensory issues, and dental trauma, and good music too!
Thank you, Sam!
Experiencia fantástica: Dr. Fields is great! One of the best dental experiences I have EVER had. Very thorough with a genuine care for patients. The office has a lot of light and is immaculate. I have never been to a dentist that had a flat screen TV above you and headphones so you can relax in the chair! Also, I was given a professional Sonic Care tooth brush at the end of my visit! I'm excited to use it! I would definitely recommend Refresh Valley Dental for anyone looking for dental care. They even have a membership program for folks who don't have dental insurance! Thanks again. Update: I want to say thank you to the dental hygienist, Brittany, who treated me. I always have such a great experience at Refresh Valley Dental. Thank you for being so meticulous with my cleaning and so down-to-earth.
Thanks, Shannon!!
Experiencia negativa: This is a review I have considered writing very carefully and one I do not write lightly. I began as a client when this practice first opened and posted a glowing review — many of the things I shared in that initial review remain true for me. However, other experiences with this practice have led me to want to expand on my initial feedback. The Good: This office is incredibly LGBTQ, trauma, and neurodiversity informed. They are accommodating, compassionate, and have excellent support tools (headphones, TVs, weighted blankets). Communication with the office is generally easy, with texting as an option. When my dental care was simple, I felt incredibly taken care of. The Bad: I needed a root canal and crown placement on a tooth. Crowns are meant to last 10+ years. Within the first six months, my crown (both temporary and permanent ones) fell off more than three times. The more you remove and reattach crowns, the more your tooth is ground down. Eventually, there was not enough tooth to safely attach a crown. I was referred out to an office for a crown lengthening, that office was booked out for 6+ months. The longer a tooth does not have a crown, there is increased likelihood for complications. I tried to get in to other offices, but for various reasons was unable to make it happen. By the time I was seen by the referred office, my tooth had gravitated so far over that it would be impossible to attach a crown and was impacting the neighboring tooth. I now need an extraction. The office was initially responsive to my (justified) upset over their mistakes. They covered the expense of my crown lengthening consult with the referred office, as an example. However, and quite unexpectedly, after that consult this office kicked me out of the practice. Whatever problems in our provider-client relationship were not given an opportunity to be addresses proactively. In fact, I was completely unaware there was a problem. To be frank: I felt abandoned in a problem this office is, at least in part, responsible for creating. It was a disappointing and damaging end to what I had hoped would be a long term provider-client relationship. I do not recommend this office for more than routine cleaning.
Sorry to hear that
Experiencia fantástica: I look forward to going to the dentist. They have created an atmosphere that is positive, fun, and warm. They are also so knowledgeable and are trusted with my smile.
Thank you, McCall!
Experiencia fantástica: I have a really hard time going to the dentist, as a lot of us do. But here they are so attentive, empathetic, and gentle. Plus there are TVs on ceilings to help distract you during your time in the chair. I HIGHLY recommend them!!
Thank you, Catherine!
Experiencia fantástica: Was looking for a new dentist office found it very thorough up on all the new x-rays, gum disease tests, office staff very efficient, very welcoming had full x- rays , the dentist did very thorough exam of my mouth ,teeth health , checked neck glands , left my appointment feeling my teeth check up brought up to date this is a very high tech up to date dental office well deserving a ten star rating but it only let me do a five top notch . Excellent staff right from first check - in to the great dentists they have here a very satisfied customer i am with the refresh valley dental office will be a continuing patient of this office for the care of my teeth I give my own A+ TO THIS OFFICE .
Thank you, Mark!
Experiencia fantástica: This was my first dental appointment in over 10 years and I was very nervous. I was put at ease as soon as I entered the office. The receptionist was very friendly, the office was so warm and inviting, clean, bright, comfortable. And my hygienist, Samantha, was so friendly and professional. She explained everything so clearly and really put me at ease. The overall experience was excellent, and I am so happy to have been referred to this practice and look forward to a regular dental schedule again!
Thank you, Brian!
Experiencia fantástica: I took my 11yo to Refresh after we had a bad experience with another practice. My child has some sensory issues and has had difficulty with cleanings and basic dental care in the past. The staff was so kind and gentle with my child, who had to have some baby teeth extracted. The procedure was quick and painless, and the staff made my child feel safe and explained everything well. My child was able to wear a weighted blanket (provided by the office) and watch Netflix during the procedure. Everyone from the front desk staff, to the hygienist, to Dr. Aurora were wonderful. After our visit, we were so impressed that we transferred care for our whole family to Refresh.
Thank you, Emily!
Experiencia fantástica: Refresh Dental is amazing! Everyone goes above and beyond. Sam is amazing with my anxiety that accompanies me every time I’m in the dental chair!
Thank you, Kerry!
Experiencia fantástica: Unbelievable experience at Refresh Valley Dental! Friendly, comforting, and professional staff. Beautiful, clean, and light office space. So glad I came across them and would highly recommend them to anyone!
Thank you, Jamie!
Experiencia fantástica: Compassionate, gentle care. I hate going to the dentist and so far my experience here has been terrific.
Thank you, Phoebe!
Experiencia fantástica: It was wonderful to find Shelby again. She is as good a hygienist as I have ever had. And Dr. Fields was lovely to meet and took a careful look at my x-rays and teeth. Since the visit, my teeth have felt clean again as they never quite did during the months since our dentist Dr. Shim died and his practice closed. Refresh Valley feels like home already.
Thank you, Tucker. It was awful to hear about Dr. Shim's passing. I'm glad you feel at home with us as well
Experiencia fantástica: Best dentist visit ever. Brittany and Dr Fields were pleasant and professional. They both explained everything very well and the visit was painless.
Thank you, Stephen!
Experiencia fantástica: As someone who suffers from intense anxiety regarding the dentist, Refresh Valley is one of the best practices I've been to. With a clean office and friendly staff, they've taken care of dental issues to the best of their ability, and as quick as possible. I couldn't recommend them more!
Thank you, Henry!
Experiencia fantástica: My first visit to Refresh Valley Dental and it was great. Everyone there was extremely pleasant, helpful, and answered all my questions. Sam, Brittany, Ann, and Dr. Fields were fantastic. Having recently moved to the area and I'm glad to have found this practice.
Thank you, John!
Experiencia fantástica: I’m not a fan of dental work. In fact, I’m scared and uncomfortable about all of it. But I am a fan of this dentist and their lovely practice. They’re prompt. They explain the tools and procedures. They offer helpful things like weighted blankets and fidget toys. I leave feeling in control of my medical decisions. Really what more could one ask for!
Thank you, Elizabeth!
Experiencia fantástica: When I tell you that I have childhood trauma around dentistry, it will explain how high my anxiety creeps up when even talking about the dentist. As such, it had been YEARS since I set foot in a dentist’s office. My primary care physician suggested that I give Refresh Valley Dental a call, explaining to me that they handle patients like me with extreme care and understanding. Today was my first visit. My hygienist, Shelby, listened to my story and was sympathetic and supportive. She talked me through everything she was going to do and patiently waited when I needed a break. The staff offered many things like, TV, music, stress balls, and weighted blankets to calm my nerves. Thanks to Shelby and Dr. Moore I have a comprehensive plan laid out before me and thanks to their extra time I know what to expect at each upcoming procedure. I am excited to see a future where I feel confident in smiling. Thank you!!
Thank you, Ann!
Experiencia fantástica: Friendly and helpful staff, easy check in experience, good location right off the highway with a good parking lot. I was kept informed about everything they were doing and I was given plenty of opportunities to ask questions. Overall great experience, I’m glad I chose this dentist! Also, their rooms are all named after herbs which I think is really cute and wholesome.
Thank you, Amelia!
Experiencia fantástica: The best dental experience of my life. I have never been to a medical or dental office where I have received more conscientious and patient-centered care. I had excellent care, advice, and feedback. I never felt rushed. Truly a great experience. At the dentist!
Thank you, Christine!
Experiencia fantástica: This is our second time at this location and I feel the office is incredibly transparent and open with communication. They are very respectful of our immune compromised family member and they do make accommodations to keep us safe. They are all very friendly and the office is lovely, opinion based and less important but nonetheless it helps
Thank you, Heather!
Experiencia fantástica: I had my first visit today, and I can absolutely say that the treatment I received was wonderful, given the fact that I am one of those who are so anxious going to the dentist! Everyone is calm and friendly and helpful and so professional! Thank you to your whole team!
Thank you, Margaret!
Experiencia fantástica: Very courteous and made me feel at ease from the first moment. I am so glad that I found Refresh Valley Dental. I look forward to seeing the Dentist now.
Thank you, Vinnie!
Experiencia fantástica: Refresh Valley Dental is a friendly, cheerful practice, and the staff make every effort to put you at ease. Dr. Aurora is caring and thorough: she helped to identify a condition that previous dentists have either missed or ignored. As an older patient who struggles with mouth discomfort, my teeth cleaning with Shelby was the gentlest, least abrasive of any I’ve ever had.
Thank you, Nancy!
Experiencia positiva: Just a tour of office and meeting Samantha and office girls put me at ease. I feel better about my next apt. And they made me feel comfortable. All good
Thanks, Diane!
Experiencia fantástica: I can’t recommend this place enough. This is best dentist in western mass area, they make sure that you feel comfortable. This is a big deal for me especially because I came from my country and I was scared that I couldn’t find the right person, Dr aurora is such a great dr and all the team. I just want to say thank you for all the job that you guys do every day.
Thank you, Hilary!
Experiencia fantástica: I went and had Shelby C. as my hygienist. She is absolutely amazing!! She is compassionate, straight forward, understanding, and can use humor thoughtfully to make you feel at ease and cared for. I am generally nervous at the dentists and she made the experience so great. She consistently checked in with me, paused when needed, and was attuned to any sensitivity I was experiencing. 10/10 would recommend working with her! Also, the folk at the front desk are very kind, personable, understanding and caring.
Thank you, Kyla!
Experiencia fantástica: Chris, Annie and Dr. Fields were very pleasant and addressed my questions regarding my dental procedure. I like the professionalism they offered and answered all the questions thoroughly. Thank you
Thank you, Nancy!
Experiencia fantástica: We came here with a dental emergency when we couldn’t get to our regular dentist. The staff was so gentle and caring, and made the experience as easy as possible for my son. The office itself was very clean and modern and comfortable. I’m very happy with the service we received.
Thank you, Molly!
Experiencia fantástica: Truly trauma-informed dental care, done well. Staff has always been friendly and thoughtful about ways they can make my least favorite activity a bit less daunting. I can tell they are intentional about making everyone feel welcome, and it *almost* makes me forget about the actual dentistry that has to happen when I'm there. Plus they have great stickers at the checkout!
Thank you, Emilee!
Experiencia fantástica: Hygienist, Ashley, was excellent: very professional, well versed in her profession, informative and welcoming. She asked good questions about my dental history and hygiene practices and recommended useful tools for boosting my home dental practices. An overall great experience. Felt like I was in a cutting edge dental practice. Thank you,
Thank you, Patrick!
Experiencia fantástica: Every staff member who helped me was warm, friendly and thoroughly professional. I will glad recommend this dental office to friends.
Thank you!
Experiencia fantástica: This office is great! The team is very kind, understanding and accommodating. I'm neurodivergent with sound sensitivity and the team was very helpful in making sure I was comfortable, they consistently checked in on me before using any noisy tools and were even willing to turn the music off for my comfort. They were also very eager to answer my questions about dental health and provide advice for better care. It feels like a safe and friendly environment. I'm very glad I found this dentist!
Thank you, Meera!
Experiencia fantástica: I’m a new fan of Refresh Valley Dental. What a comfortable and beautiful environment and wonderful team; thank you, Dr. Fields. —Great to see hygienist Shelby, who makes the world a better place.
Thank you, Nancy!
Experiencia fantástica: Best dental experience in my entire life. No exaggeration. I actually don’t want people to know about this place so they don’t get backed up
Thank you Satthra!
Experiencia fantástica: I haven't been to a dentist in a while and found Refresh Valley Dental as a new patient. All of the staff is very friendly, knowledgeable and took the time to answer any questions that I had. I walked out of there very confident that they would be able to help me accomplish what needs to be done to help me have a beautiful smile!
Thank you, Lisa!
Experiencia fantástica: This is the Best dentist office I’ve ever been to. Everybody here is kind and professional. They know ALL about teeth and have been more than happy to explain stuff to me that I was nervous about. They really make you feel like you’re getting their full attention no matter what you’re in there for. I highly recommend Refresh, especially if you’ve had a bad time at the dentist in the past.
Thank you, Jax!
Experiencia fantástica: Everyone I've encountered at this office so far has been wonderful! Accommodating, pleasant and trys there hardest to have you feel as comfortable as possible (not the easiest being the dentist). I was also able to set up a payment plan for what my insurance didn't cover. I would 100% recommend them to my peers.
Thank you, Jamie!
Experiencia fantástica: Everyone is awesome at Refresh! Every time I have gone there, everyone - from the folks working at the desk, the dental hygienists and Dr. Fields have been incredibly kind and accommodating. Highly recommend!
Thank you, Catherine!
Experiencia fantástica: The staff was friendly and very professional. My biggest fear was the injection, but Dr Aurora made me feel comfortable and properly prepared me so that I felt no pain during the injection. Thanks to Refresh Valley Dental, I am getting my smile back. Thank you all. My recent trip to the dentist was on June 20th for the cleaning. My visit was pleasant and informative. Moni, the dental hygienist, was gentle. The entire procedure went as planned in a professional and timing manner. I strongly recommend Refresh Valley Dental.
Thank you, Luz!
Experiencia fantástica: My 2 molar extraction on Friday went about as well as a 2 molar extraction can go. Dr. Aurora and Mandy were a good team. Dr. A's rendition of "Gimme 3 Steps" was particularly soothing. When the music went down, I even offered some help. It was a total team effort. It's Saturday night and I've only used 8 OTC pain relievers in 30 hours. That must be a testament to her fine care. I also want to thank Joan Erwin for suggesting her.
Thanks, Dan (and Joan)!
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