Innovate Dental

Experiencia fantástica: Very personable anf helpful. Very informative every step of the way. Told what was going to happen, in the order it would happen. Dr Lau explained in terms you understand. Explained the care plan and my options..no pressure! My first visit and very impressed with the operation.

Experiencia fantástica: Fast and friendly service and staff is very helpful! Even with not having been back for about a year Thanks!

Experiencia fantástica: Clean and comfortable with my staff

Experiencia fantástica: I had no back teeth and could not chew my food. Now I have my implants and I am able to eat steaks again and it was the best thing I ever did for myself

Experiencia fantástica: Very pleased with the results today.

Experiencia fantástica: Dr. Platt is incredibly knowledgeable, professional, and welcoming. The office is very clean and organized. The technology used in office is advanced. I love that when I need an appointment, they always get me in fast. There is tons of parking and the office is in a convenient spot. I couldn’t recommend Innovate Dental enough!

Experiencia fantástica: Thank you for taking care of me! Everyone at this office is so kind, helpful and professional. Theresa, my dental hygienist, Christina at the front desk, Dr. Lau. Thank you all!

Experiencia fantástica: I love my dental hygienist Minnie! She is thorough, and knowledgeable but more importantly she is kind, understanding and fun. I’ve never laughed so hard at the dentist!

Experiencia fantástica: Very friendly and always concerned about your comfort level during treatment.

Experiencia fantástica: Friendly, informative, thorough. The best crown install ever. Perfect fit the first time. Minimal recovery time and pain wise.

Experiencia fantástica: Great service

Experiencia fantástica: Theresa is the best hygienist, and very friendly.

Experiencia fantástica: Excellent staff and it's extremely clean. The entire staff make you feel very comfortable. Thank you for your quality care

Experiencia fantástica: Dr. Platt made me feel comfortable with his approach to fitting me with a crown using the latest technology.

Experiencia fantástica: As always a fantastic experience, even for someone with super high anxiety at the dentist. They knew what I wanted to follow up on and answered all of my questions, some questions I didn’t even know I had!

Experiencia fantástica: The staff there are all caring and really care about their patients

Experiencia fantástica: Great staff and clean location. Minnie is a great hygienist and all the doctors have been wonderful. They’re up front with pricing also which is nice. Highly recommend!

Experiencia fantástica: Dr Platt is awesome. Great personality,let's you know what's going on.great looking crown on my front tooth!

Experiencia fantástica: I have extreme fears of the dentist & have not been in 15+ years. There was no judging & very empathetic. I broke a tooth & they were wonderful fixing it: checking in, reminding me to breathe & breaks. Highly recommend.

Experiencia fantástica: A great dental facility. We have been attached to this business since it's inception over 30 years ago. The Dentists are exceptional and do great work and stand behind their work. The Hygienist's are exceptional also-positive about improvements you can make to your dental hygiene for cavity prevention. An all around great facility with a caring, exceptional staff.

Experiencia fantástica: I can’t say enough good things about this office. As someone who gets very anxious about dental visits, I truly appreciated the kindness and patience shown to me. They took the time to make me feel comfortable, explained everything clearly, and never made me feel rushed or judged. It made all the difference. Highly recommend, especially if you’re a nervous patient!

Experiencia negativa: They say online when you make an appointment they take almost all insurance when you scroll on the website but once you get there they don’t, would not recommend ever

Experiencia fantástica: Excellent care! Staff are friendly, knowledgeable, and amazing at what they do.

Experiencia fantástica: The appointment was only to remove sutures and check healing of the bone graft and gums after tooth extraction. All was well, so not much to say except relief and pleasure at receiving that report.

Experiencia fantástica: Had a crown put in today. Doctor and her assistant were great. Considering the work that needed to be done, there was little to no pain. Very happy with my visit.

Experiencia fantástica: Took my 95 yo mother for a chipped tooth. Moms on hospice with COPD, cancer and Alzheimer's dementia. The staff was AMAZING with her, my mom loved them.

Experiencia fantástica: Teresa is the best.

Experiencia negativa: made an appointment and then they change it not even 24hrs before. Did not even ask me expecting me to come in anyway. I had also specified I wanted to come in earlier and they still put me in the system for a later appointment. Had I shown up at my scheduled time they would’ve turned me away. Extremely unprofessional especially people with lives who work around SCHEDULED appointment times.

Experiencia fantástica: I love dr lau. She is so kind. She truly cares about her patients. I like how she asks a few times if I’m doing ok during a procedure. She has empathy with her work.

Experiencia fantástica: Thanks so much, great job

Experiencia fantástica: I've come here for about 10 yrs, love the staff, the office, and Dr. Millette (though havent seen him personally in years, the dentists he brings in are always kind, caring, and reassuring. I always recommend this dental office. Its modern, pretty and calming. Update: 12/24 - still happy with Innovate. I love my hygienist MINNY!

Experiencia fantástica: I have been going to Leicester Dental (now Innovate Dental, Leicester) for over 40 years; Dr. Millette and his staff are cordial, experienced dentists and hygienists. Teresa, my hygienist, is skillful, gracious and caring. I would recommend Innovate Dental to anyone wishing to become established with a reliable and professional dental facility. Sincerely, David Dumais

Experiencia fantástica: My sister Elizabeth has Alzheimer’s and ALL staff at Innovate Dental Leicester treat her both physically and mentally with respect, kindness and tenderness. But more importantly they clean and treat her dental and oral medical issues extremely well and when she needed an extraction their referral/recommendations have been great choices. Highly recommend Innovate Dental.

Experiencia fantástica: I’m new to the innovate community, however thus far I have been pleased with the doctors and assistants that I have worked with and look forward to getting my teeth in shape. They work with you and make sure you’re comfortable.

Experiencia fantástica: Professional.... Did what I needed done. Highly recommended! Had a final fitting, for my final denture.... WOW! No discomfort feel real good. Took me in for a quick touch up. Dr Lau is aces in my book. Staff is just, 'the Best '

Experiencia fantástica: This was my second visit to Innovate Dental, and both times have been amazing! The staff is so kind, non-judgmental, and validating. They were incredibly understanding of my fear of needles, and the doctor was very gentle. I also appreciated the clear feedback before and after the procedure. Highly recommend!

Experiencia fantástica: Very informative on everything that was done.

Experiencia fantástica: My dental appt was excellent Everyone is always so pleasant and caring Always asking if I was doing alright, and if any pain, which there never was…

Experiencia fantástica: Have never felt more comfortable with a dental office. They take the time to explain everything and take care of ur needs as a patient

Experiencia positiva: When checking out I wished the front desk asked how you are paying and if receipts are needed. It felt liked I was being a nuisance because I paid by care credit card and needed a copy of both my receipt and an invoice for the procedure down.

Experiencia fantástica: Friendly, kind, gentle, and great customer service.

Experiencia fantástica: Always on time, professional and kind.

Experiencia fantástica: Dr. Lau did an outstanding job on my replacement crown. It looks beautiful. Amanda was a terrific assistant! Thank you. I am very pleased!

Experiencia fantástica: I was pleasantly surprised at how nice and professional this was. Flor did a great thorough cleaning and explained everything so well.

Experiencia fantástica: The staff are wonderful!! Professional, polite & friendly! Minnie has been my hygienist for 20 years. She is very caring & knows what she is doing! She takes the time to explain results from x-rays & procedures. She is great!!

Experiencia fantástica: Every time I go to Innovate Dental I have an amazing experience, the staff is always very friendly and take the time to explain procedures and recommendations for care!

Experiencia fantástica: I had a dental implant screw placed and it was painless and a very easy appointment. I have struggled with dental anxiety and have avoided taking care of my dental issues for many years. The dentists and the entire staff at Innovate are top - notch and treat you like family every visit!

Experiencia fantástica: Innovative dental is a great dental facility. From the desk personnel, hygienist, dental assistant and doctor…. everyone was so kind and wonderful. I highly recommend this facility.

Experiencia fantástica: Doctors were very understanding even when I was having a panic attack they were very nice and calm with me.

Experiencia fantástica: This was honestly one of the best dental experiences I have ever had. Which is saying a lot because I do not enjoy going to the dentist!! Super friendly and accommodating. Thank you!

Experiencia fantástica: Real people Really knowledgeable Really good

Experiencia fantástica: Excellent dental experience. Very nice staff - professional and kind.

Experiencia fantástica: My visit to the dentist was an excellent experience, one I haven't had in a long time. The dentist was attentive and considerate, frequently checking in to ask if I needed a break and explaining each step of the procedure. Despite the pain I had been experiencing with my tooth, she did a great job, and by the time she finished, I felt relief and satisfaction. Overall, it was a positive experience.

Experiencia fantástica: It is always a fabulous experience with Theresa!

Experiencia fantástica: Super friendly, very efficient hygienist. Explained everything, even though getting late, she took the time to clean my teeth exceptionally well! Very knowledgeable as well and so was the dentist.

Experiencia fantástica: Very professional, cordial and caring. Five Full Stars!

Experiencia fantástica: I am very i excited about the progress and what the future holds for me with Innovate Dental!! Dr. Lau has been great and her team is so supportive and kind. Thank you so much, Dr Lau, for giving me something to smile about, and to feel good about my smile!!! It is life changing to know i can smile and have a great smile to share with others!!!! I am looking forward to the next visit with you and the team there!!! Thank you, thank you, thank you!!!!

Experiencia fantástica: Great job.Friendly staff.

Experiencia fantástica: The entire staff at Innovate Dental is friendly and welcoming. I have pretty extreme anxiety about dental work, and the staff was incredibly understanding. I had a crown done yesterday, and Dr.Lau and her assistant were absolutely wonderful. With the state of the art technology, the crown is done in one appointment. I wore my air pods, they worked with purpose performing their work with precision, I was pain free throughout the entire procedure, and I walked out of the office 2 1/2 hours later feeling relief it was over and less anxious about the dentist!

Experiencia fantástica: I was with my past dentist for about 40 years. When he retired I had to find a new dentist. After several unpleasant experiences I decide to visit Innovate Dental. On my first visit I was greeted by very friendly secretary who made me feel welcomed. I have had several appointments there I am very happy with all the dental services received. On my last visit Dr. Platt removed a silver filling, prepared the tooth for the new crown and actually put in the new permanent crown, all on that one visit. In the past I had a temporary crown on the first visit and return 2 weeks later to have the permanent crown put in. I was very pleased with the time saved and quality of work done. They do cosmetic dentistry periodontal and dental emergencies. I gave them a well deserved five stars.

Experiencia fantástica: Amazing dentist & staff. Friendly, thoughtful and they work with you and don’t push for other dental processes be done. I’m conservative in my approach and Dr. Mary worked with me on this approach. I recommend everyone to Innovate Dental in Leicester, MA

Experiencia fantástica: Dr Platt was great. He explained everything as he went along . Sarah was great as well.

Experiencia fantástica: You have not experienced a dental cleaning until you are a PATIENT of THERESA at INNOVATE DENTAL LEICESTER MA. She is extremely thorough and professional!! It’s not supposed to be “ fun” people. She’s not kidding around !!! She does an outstanding job as it should BE !!! She is THE REASON that I remain at this Dental Practice Rosemary Mandella

Experiencia fantástica: Minny and Dr Bowen are both always very thorough and professional. They make having uncomfortable treatment much more tolerable!! It’s not my favorite thing to do, but I wouldn’t go anywhere else!!

Experiencia fantástica: Minny’s care has always been very important to me. Her professionalism & personal touch for my care is greatly appreciated.

Experiencia negativa: Like most things, there's good and bad. Judging by the 1 star, you can guess which one wins. Let's start with the root canal they prescribed. After the obligatory xrays, they do the root canal, and discover the tooth is too decayed for a crown. It's worth saying again, AFTER THE ROOT CANAL. So, either the xrays don't show tooth decay, or they did the root canal anyway knowing in advance. My actual guess is that nobody looked at them, so they went in blind with drills blazing. I then had to have it pulled, which was yet another procedure, at least at a different dentist. While I was having it pulled, the doc notices a lot of decay on an unrelated tooth. I thought that was odd as Innovate takes xrays each and every time you sit in the chair. They need them for diagnostics? How did they miss this, I ask? The dentist that wasn't innovative just shrugged. So it sure looks like they bill for the xrays then are thrown in your file and nobody looks, or cares, from there after. They also miss root canals in the making. I'd been going for almost 2 years, with the, again, obligatory xrays. Lots of them. And yet, one sunny day in May, I need a root canal. They are not the first dentist I've seen that works this way. At least I'm not seeing how getting xrays helps me at all. It helps them pay for their new 3D crown printer though. Now let's talk about the front desk. After an exam, the dentist says I need a root canal. (The same one that had been lurking for years that they missed.) I'm like, Ok, going to think about it. I call them up to schedule the procedure and guess what? I need to come in for an exam and, you guessed it, yet more xrays. This from the receptionist, not a dentist, with a healthy side of attitude. I'm not here to be confronted by a receptionist. I asked them check their records from my last exam and go from there. I never heard back. So, if what they said during the exam is correct, I need a root canal and I'm being ignored. Because I question the need for another exam 2 weeks after a cleaning and being told I need a root canal and seeing the picture of the tooth? (Side note: I've asked them 3 times to stop showing me pictures of the inside of my mouth. It doesn't matter what it looks like. They ignore my request. I find this kind of scare tactic juvenile, at best.) Which reminds me, they don't check their voice or email. The dentist who did the extraction, (not Innovative), emailed them the xray. They have no record of getting an email. The sender assured me it has worked in the past, but not this time. So I called them about it, got voice mail at 2pm on a Tuesday to check about it, and again, no callback. I read another review about the billing. They also would bill me 2 weeks later for more money. And yes, they are in network. But they don't pre-auth procedures with your insurance company. So they have no idea at all how much they will get. So they guess and bill you the difference down the road. How lazy can you be? You'd think with all that time you gain not checking emails and voice mails that the least the front office could do is pre-auth your procedures. Unless circle back billing is not labor intensive. Because it seems the front desk needs a vacation, not work to do. So it sure looks like they are a billing centric, labor resistant sort of place. Sit down, shut up, take your dose of jaw cancer and we are done here unless and until you need something more than a filling. Fillings must not be very profitable. At least with more root canals they can pay for their 3d crown printer a lot faster. I'm wagering someone in management has more than one kid in college and needs money now, and doesn't care how they get it. This is, of course, nothing but conjecture. But that sure seems to fit with the evidence. Can't wait to see owner's canned reply. The same guy who also can't respond to emails.

Experiencia fantástica: This was my first visit, very caring staff, addressed all of my questions,

Experiencia fantástica: Staff is always friendly and very kind

Experiencia fantástica: Dr. Lau is awesome! Lots of Patience’s,very gentle & understanding. Did an incredible job on my teeth!

Experiencia fantástica: Minnie is the best! The site is so clean and everyone is so wonderful!!

Experiencia fantástica: My dental cleaning, x-rays, and exam were painless. Hygienist Theresa never rushes. She is very thorough, professional and friendly, and answers all questions about dental hygiene and options. The front office staff greeted me and assisted me quickly and efficiently. I was in and and out quickly.

Experiencia fantástica: Fastest crown I ever had put on . Dr Platt excellent

Experiencia fantástica: Loved how fast it was for an emergency and also the respect from the staff.

Experiencia fantástica: This is the most professional and friendly dental office . My 88 year old mother was treated by Dr Platt. He was kind, patient and his work was perfection. We will continue to be treated by him and his staff.

Experiencia fantástica: Very professional, knowledgeable, and skilled personnel.

Experiencia fantástica: The dentist Spencer, was amazing and he did a great job on my tooth.

Experiencia fantástica: Just a nice friendly atmosphere with quality dental work

Experiencia fantástica: Cannot recommend them enough. Everyone is so kind & patient & wonderful. I appreciate them all so much.

Experiencia fantástica: They always take good care of me and are very friendly.

Experiencia fantástica: Dr. Lau is amazing- she makes you feel comfortable and explains everything thoroughly. Definitely recommend!

Experiencia fantástica: I had an exceptional experience at Innovate Dental. I was greeted kindly by Kristina at the front desk. Dr Unger and Caitlin work so well together. My tooth was extracted and I felt no pain. THANKS

Experiencia fantástica: Flor was great! Excellent bedside manner and thorough with explaining what to expect from the procedure and after care

Experiencia fantástica: They scheduled me in quick and really helped me out.

Experiencia fantástica: The staff at Innovate Dental in Leicester are professional, efficient, and friendly. The clinicians are skillful as well as compassionate. The administrative staff are knowledgeable, helpful, and welcoming. I would highly recommend their services!

Experiencia fantástica: Highly recommend!! The hygienists are all so caring and thorough hygienist. So much knowledge to share to help me keep my mouth healthy and happy! The receptionists are friendly and helpful. The doctors are all gentle, talented and all have a great bedside manner.

Experiencia fantástica: I found it easy to get an appointment and when i had a crown replacement they were very conscious of making sure i was always pain free. I can’t say enough about what a great job they did

Experiencia fantástica: Great experience! Terrific atmosphere! Professional and knowledgeable.

Experiencia positiva: Peaceful and beautiful outcome. A very Zen experience

Experiencia fantástica: Innovative Dental is always top notch from me. Every professional and polite. Always concern for the patient.

Experiencia fantástica: Minny was personable and professional. She even called me back the following day to see how I was doing .

Experiencia fantástica: Great experience getting my first crown done. Long visit but done in one visit. knowledgeable and caring staff making my experience a positive one

Experiencia fantástica: Everyone is verry nice . They make you feel relaxed. You know your in good hands.

Experiencia fantástica: Appointment went well. Gums are healing after difficult extraction. Dr. Bowen is great. So gentle and professional. I’m so sorry to hear he is leaving the practice and moving to California. Best wishes to him on his move. We will miss him.

Experiencia fantástica: Very professional staff. Calm atmosphere. Amy did a great job with my cleaning!

Experiencia fantástica: I found Innovate Dental during Covid pandemic when then my dentist’s office abruptly closed. I’m very happy with every aspect of dental care at Innovate. Every person - from the front desk to hygienists and doctors are fabulous- professional, knowledgeable, kind. I’m very happy that I found this dental office .

Experiencia fantástica: Today was nothing short of amazing! I booked an emergency visit online in the middle of the night due to severe tooth pain. Arrived a half hour early to my appointment and was seen right away. As a new patient with intense anxiety around dentists, due to childhood trauma, I was met today with kindness and compassion. Dr. Platts took his time, calmed my nerves and understood my tears, he genuinely took his time to go through a plan of action that I desperately need. This office from the time I walked in until the time I walked out were wonderful. If I could give them more stars I would. They have helped start to calm my nerves from traumas that were started over twenty years ago. If you are nervous going to the dentist I would highly recommend Innovate Dental.

Experiencia fantástica: Another great visit at innovate Dental in Leicester. I had a different dental hygienist today because they squeezed me in for a clean. Flor was amazing !!!! and as always, Dr. Bowen was so nice. I highly recommend this practice for anything Dental related.

Experiencia fantástica: Excellent care. Very professional but friendly staff. I highly recommend Innovate Dental.

Experiencia fantástica: They are very knowledgeable and kept me at ease. Very patient

Experiencia fantástica: Dr. Unger is amazing..she is the only dentist that has ever made me feel comfortable and relaxed while having work done. The assistants are fantastic as well and the lady at the front desk. Innovate dental has changed my whole mindset on dentist visits.