Alderwood Family Dental
At Alderwood Family Dental, we make your oral health our top priority. Our skilled team provides a range of services, from general dentistry to cosmetic enhancements, all in a welcoming and comfortable environment. Let us help you achieve a healthy and beautiful smile!
Horario de apertura
- Domingo: (closed)
- Lunes: 8h-16h
- Martes: 8h-16h
- Miércoles: 8h-16h
- Jueves: 8h-16h
- Viernes: 8h-13h
- Sábado: (closed)
Fotos de Alderwood Family Dental
Nuestro comentario desde Best Dentists Club sobre Alderwood Family Dental:
Un ambiente acogedor para toda la familia
Alderwood Family Dental se destaca por crear un entorno cómodo y libre de estrés para pacientes de todas las edades. Su equipo, formado por un personal cálido y profesional, se esfuerza por hacer que cada visita sea agradable. Los pacientes elogian frecuentemente al equipo de recepción, quien ayuda con la programación y las dudas sobre seguros con paciencia y amabilidad. Las instalaciones modernas, limpias y con una decoración acogedora contribuyen a una experiencia relajante, citada como una mejora significativa respecto a otras clínicas anteriores.
Atención experta con un tacto suave
El equipo dental, dirigido por dentistas experimentados como el Dr. Rob Lee, la Dra. Lele Haynes y la Dra. Anna Liang, es muy valorado por su habilidad clínica y su enfoque compasivo. Los pacientes destacan a los dentistas por sus exámenes minuciosos, explicaciones claras de las opciones de tratamiento y técnicas suaves que minimizan las molestias. Ya sea realizando limpiezas de rutina, trabajos de restauración o procedimientos más complejos, el equipo se centra en la comodidad del paciente y su educación, asegurando que se sientan informados y tranquilos durante toda la visita.
Atención especializada para pacientes con ansiedad
Una de las características más destacadas de esta clínica es su capacidad para atender a pacientes con ansiedad o fobia dental. El personal es conocido por su paciencia, empatía y habilidad para tranquilizar a los pacientes nerviosos. Muchas reseñas mencionan cómo el equipo toma el tiempo para explicar cada paso, utiliza métodos suaves y crea un entorno de apoyo que ayuda a los pacientes a superar su miedo. Este enfoque centrado en el paciente ha ganado una leal base de seguidores entre quienes anteriormente temían las visitas al dentista.
Soluciones dentales integrales y flexibles
Alderwood Family Dental ofrece una amplia gama de servicios para satisfacer diversas necesidades de salud oral. La clínica maneja odontología general, incluyendo limpiezas preventivas y exámenes, así como procedimientos restauradores como empastes y coronas. También brindan mejoras estéticas, como blanqueamiento dental, y atención especializada para casos complejos. Para los pacientes sin seguro, la práctica ofrece planes dentales internos asequibles y opciones de pago flexibles, asegurando que la atención de calidad sea accesible para todos.
Alderwood Family Dental: Opiniones
Las opiniones son de sus autores. No verificamos que quien las escribe haya sido cliente.
Experiencia fantástica: Came in originally to had a broken tooth. I ended up getting referral to an oral surgeon because I wanted to be sedated, but I have since come back to Alderwood Family Dental for ongoing dental work. Everyone has been so patient and went at my pace. I am so glad I found this place! Thank you Dr. Leslie and staff, I appreciate you all!
Experiencia fantástica: The staff were very kind and welcoming. I recommend 100%
Hello Hewan, Thank you for the 5-star review! We're delighted to hear that our team was kind and welcoming. We appreciate your recommendation and look forward to caring for your smile for years to come!
Experiencia fantástica: I called them after several days after breaking a post on one of my crowns after biting into a roll at a local restaurant! My dentist that I had been going to for several years couldn’t fit me in for 12 days!! I looked up Alderwood Family dentistry, called them & they took me the next day!!! They were kind, as gentle as they could be & I left feeling like I had definitely made the best choice! I go back in 3 weeks to get a new partial! Thank you so much!!! Margo
Thank you so much for sharing your experience, Margo! We're sorry to hear about your crown emergency, but we're so glad we were able to get you in quickly when you needed care.
Our team believes that dental problems shouldn't have to wait, especially when you're in discomfort, so it means a lot to hear that you felt welcomed, cared for, and confident in your decision to visit us. We're delighted that we could provide the attention and gentle care you deserved.
Thank you for trusting Alderwood Family Dental with your smile. We look forward to seeing you again soon for your new partial and continuing to provide you with the best possible care!
Warmly,
Dr. Lele & The Alderwood Family Dental Team
Experiencia fantástica: I had a wonderful experience at Alderwood Family Dental. From the moment I walked in, the front desk staff were incredibly kind and helpful, especially when it came to sorting out my insurance information. They made the whole process easy and stress free!!! The dental team ( Leneshia Haynes and her team member ) was really amazing. The person who worked on my teeth was gentle, friendly, and made me feel comfortable throughout the appointment. Everyone was professional, welcoming, and genuinely cared about their patients. I really enjoyed my visit and felt well taken care of. The office has a great atmosphere, and I would highly recommend Alderwood Family Dental to anyone looking for quality dental care. I will definitely be returning for future appointments!
Thank you so much for your thoughtful and detailed review! We are delighted to hear that you had such a positive experience with our team.
It's wonderful to know that our front office team was able to make the insurance process easy and stress-free for you. We understand how overwhelming insurance questions can sometimes be, and we're always happy to help.
We're also thrilled to hear that Dr. Haynes and our clinical team made you feel comfortable and well cared for throughout your visit. Providing gentle, compassionate care while ensuring our patients feel informed and at ease is at the heart of what we do.
Thank you for your kind words about our office atmosphere and our team. Knowing that you felt genuinely cared for means the world to us. We truly appreciate your recommendation and are honored to be your dental home.
We look forward to seeing you again at your future appointments!
Warmly,
The Alderwood Family Dental Team
Experiencia fantástica: I had a semi emergency, and was able to get in within an hour. I was out in 15 mins. Problem solved by a very professional dentist and assistant. Clean and professional office. Receptionist was great.
Thank you for the great review! We're happy we could help with your dental emergency and get your issue resolved quickly. We appreciate your kind words about our team and office, and we're grateful for the opportunity to care for you. We look forward to seeing you again!
Experiencia fantástica: The Dentist is extremely informative and gentle. 100% satisfied. She takes her time to explain and has excellent insight in the dental field. Highly recommend.
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Dr. Haynes and our team.
Taking the time to explain treatment options, answer questions, and ensure our patients feel comfortable and informed is something we truly value. We're delighted to know that Dr. Haynes's gentle approach and dedication to patient education helped make your visit a great one.
Your recommendation means so much to us, and we sincerely appreciate your trust in our care. We look forward to helping you maintain a healthy smile for years to come!
Warmly,
The Alderwood Family Dental Team
Experiencia fantástica: Very nice staff and great overall experience!
Experiencia fantástica: I have been to many a dental offices, but Alderwood Family Dental is my best experience so far. From the front desks staff, to the technicians to the dentist, the service is top tier. I absolutely recommend AFD for your dental care.
Experiencia fantástica: Thank you for quick and friendly care.
Experiencia fantástica: Very professional and explained everything to me in an understandable manner. Helped me plan out my dental work.
Experiencia fantástica: Very nice and helpful office. To the point. Great explanations on procedures.
Experiencia fantástica: I am new to Washington and needed a good dentistry for my teeth cleanings. I researched through Zoodoc and discovered Alderwood Family Dental in Lynnwood, WA. I'm so glad that'I did! The staff is so friendly and very personable. I just had a consultation and they were cognizant of my time so they scheduled my cleaning for a later date. I am very thankful that I found them and would recommend them to anyone new to the WA area or not new. They are great!
Experiencia negativa: In October, one of my crowns, which had been placed several years ago, dislodged. Consequently, I scheduled a visit to have it replaced or repaired. During the initial visit, the crown was reattached, but it dislodged again within a few weeks. I then scheduled another visit to obtain a new crown. During this visit, the dentist prepared the tooth for a new crown and placed a temporary crown. However, the temporary crown broke within a few days, necessitating another visit to have it fixed. Subsequently, I scheduled a visit to obtain the permanent crown. Unfortunately, the crown was grounded too thin, causing my tooth to be visible on the top. I made another visit, and this time, instead of installing another permanent crown, the dentist placed another temporary crown, despite having all the necessary measurements previously. Finally, I scheduled another appointment to obtain the permanent crown. In summary, one crown replacement required multiple visits, frustration, and took over four months to complete. Additionally, the inexperienced staff contributed to the frustration. When I expressed my frustration, the doctor informed me that I should have been more cautious in my childhood to avoid having a crown on my teeth. That was shocking to hear from her.
Experiencia fantástica: I recommend this place for detal appointments, they are very organized and professional.
Experiencia fantástica: Alderwood dental has changed. I was greeted by a smiling receptionist. The staff was all new and treated me with kindness and very professional. Dr. Haynes took time to get to know me and was very warm and delightful to talk to. I will continue to go to Alderwood Dental and highly recommend it. The above was written six months ago and I felt so welcomed and comfortable at the dentist office today. I was treated like family! Truly a fantastic office visit, professional service Thank you
Experiencia fantástica: It was a very pleasant visit. Friendly staff. Dentist provided necessary information.
Experiencia fantástica: I had a great experience at Alderwood Family Dental on my last visit. The staff was very welcoming and professional from the moment I walked in. The front desk made the check-in process smooth, and the dental team took the time to explain everything clearly so I felt comfortable the entire time. The dentist and hygienist were very gentle, patient, and attentive to detail. They made sure I was comfortable during the whole procedure and answered all my questions. You can really tell they care about their patients and their work. The office was clean, organized, and the atmosphere was friendly. I truly appreciate the excellent care I received and would definitely recommend Alderwood Family Dental to anyone looking for a trustworthy and professional dental clinic.
Experiencia fantástica: The staff was super helpful and they were able to fix some issues with my teeth last minute. Thank you.
Experiencia fantástica: Staff was friendly and helpful, and were informative. Great spot
Experiencia negativa: If zero or half a star was available - I would chose that. Dentist was essentially absent and told me to reschedule for a cleaning after her 7 minute "$165.00 comprehensive exam" - due to the practices poor scheduling to begin with. Luckily the front desk team could tell that was bad advice from the dentist and recommended I wait 20 minutes until the DH gets in. Hygienist did all the work, by herself, everything about this practice did not make sense. Very disappointing experience. I did get a discount for all the back and forth with everyone and I called them out on there bullshit - but I would recommend looking elsewhere.
Experiencia negativa: I have decided to change dentists because I am not happy with the quality of care under the new management. There is a complete lack of transparency regarding procedures; for example, I was given x-rays in September 2025 and January 2026 without any explanation as to why they were necessary or that they wouldn't be covered by insurance. Beyond the billing and communication issues, my last two hygiene visits were not good at all. The cleanings felt less thorough than what I was used to with the previous team. Between the less experienced staff and the lack of clear communication, I no longer trust this office and can no longer recommend them.
Experiencia fantástica: Wonderful place with really cool staff!
Experiencia fantástica: Wow! Great staff, comfy chairs, and professional, concise information and plans. Exam was a breeze, and consult lovely. Thank You!
Experiencia fantástica: Been to this dental clinic twice now and each time it has been a great experience. Brianna (front desk staff) was so flexible with scheduling and made every effort to communicate rescheduling needs via email, phone call, and even text to make it easy to rebook while I was at work and unable to take calls. Dr. Lele is great, she's down to earth and very personable. I haven't been to the dentist in 4-5 years (horrible I know), and she didn't make me feel bad about it, she understands everyone's personal situation and gives great advice on how to continue good dental health at home. I'm not a fan of dentists/dental clinics and she made me feel so comfortable while undergoing my cavity fillings. Bryant and Bosa (probably spelling their names wrong) were both great dental hygienists, very personable and professional, made me feel super comfortable in the dental chair. All in all, great experience, no issues with insurance like previous reviews, was given a quote before I underwent dental cavity fillings and made sure I was okay and aware of the cost.
Experiencia fantástica: The team is so supportive, kind and friendly. Dr Haynes is the best
Experiencia fantástica: Dr. Haynes and her staff are so amazing and kind. I was afraid to see a dentist after having a bad experience in the past at another dentist’s office and she was so calm and explained everything to me as she went. It was relatively painless and overall the best experience I’ve had at a dentists office. 10/10 experience, I am glad to be getting my dental care here. If you’re looking for a new dentist choose Dr. Haynes!
Experiencia negativa: 0 star. I went to get my annual cleaning done and walked out with pain around the lower right molar. Service done on Wed, May 2025, informed the doctor and clinic about the prolonged pain on Fri that same week, went to see the dentist the next Mon and she ignored the symptoms, telling me it will be healed soon. If not, come back on Fri to have it checked up again. Mind you, the pain lasted 5 days already. Thu rolled around and the pain was unbearable I needed to have it checked up because no amount of aspirin I took was enough. They did not see me that Thursday (clinic training), not that Fri either because they have "short business hours on Friday, only work until noon." THEN WHY DID YOU TELL ME TO COME BACK ON A FRIDAY IF YOU ONLY OPEN HALF A DAY? WE CLIENTS HAVE A JOB TO KEEP TOO. TLDR: Avoid this place. They cost me the cleaning service fee, 1 bottle of aspirin, a family doctor visit for the dentist's untreated pain that lasted over 1 week and billed $274.32, 1 injection of strong dose of pain killer, 2.5 weeks of chronic migraine and vomit, and 7 days of sick leave. Thanks for the terrible aftercare. I hope your business fail miserably.
Experiencia fantástica: I had a wonderful experience at Alderwood Family Dental. Dr. Lele was incredibly clear, thorough, kind, and authentic, which immediately put me at ease. Bryan was great to chat with and made me feel very welcomed, and Bryanna was so helpful breaking down insurance and answering all my questions. The whole team made the visit feel comfortable and stress-free. I will absolutely be going back!
Experiencia fantástica: Friendly staff, on time and gentle with the cleaning and examination. Great location with easy parking
Experiencia fantástica: I took my husband, who has cognitive difficulties and dentophobia, to the Alderwood Family Dental office in Lynnwood for an urgent tooth extraction. Dr. Lele (pronounced "LEE-lee") Haynes took great care with him. She is very kind and personable, as are her dental assistant and the AFD office staff. The receptionist was professional, helpful, efficient, and warm–the type of receptionist every medical/dental office needs. Dr. Lele talked with my husband in concise terms and explained each step of the procedure in such a way that he could follow and understand, which greatly helped to put him at ease. My husband came out of Dr. Lele's office smiling and joking, and he said to me later, "I like her a lot! I felt very comfortable there, didn't you?" I enthusiastically shared his sentiment. I think my husband and I have found a new dental care "home." Deborah G.
Experiencia fantástica: 1st visit, very professional and friendly. They knew how to care for my individual conditions.
Experiencia negativa: They don’t actually have emergency services ? I’m not sure why they advertise that. They say they take your insurance but the trick is you’re not in network so you end up paying higher fees here. Happened to me and my friend that I referred, two completely different insurances. Waste of my time & money !!
Experiencia negativa: I said to the front desk girl that does it need to payment , as i have insurance .she said for today cleaning and cheeckup cover by insurance .after doing that she said u need tp pay 150 dollars. i was shocked why did not you tell me first. I will never come bavk sorry guys!
Experiencia fantástica: The doctor inspired confidence and answered my questions thoroughly and patiently and the rest of the staff was friendly and reassuring.
Experiencia negativa: I went to this dental hospital after confirming with their representative that my insurance.would cover everything. The girl I spoke with told me that it seemed like everything was covered. However, after the cleaning and check-up, they suddenly told me I had to pay $169 out of pocket. This was completely unfair and unprofessional. They should have been honest about the possible costs before starting any treatment. Not everyone has extra money ready at that moment — and I didn’t. It felt like a scam because they gave me the wrong impression just to get me in the chair. I will never go back to this place again. Their staff don’t seem to care about patients, only about money. The whole experience was stressful and disappointing. I do not recommend this dental clinic at all.
Experiencia fantástica: Dr. John, who did my cleaning, had the lightest touch. He had a wonderful chair-side manner and was very respectful and proficient.
Experiencia fantástica: I’ve always struggled with huge dentist anxiety but Dr Lele somehow magically made all that go away - great atmosphere, great people, I’m actually looking forward to my next visit!
Experiencia negativa: I am not able to show any “love” when the hygienist stands me up and the receptionist doesn’t call the right number to tell not to come. I specifically took time off work to be turned away. I’m looking for a more reliable dentist. One that takes their job seriously and thinks of their clients first. I’m sorry but AFD used to be good but slowly went downhill. Best of luck attracting and keeping customers.
Experiencia negativa: They did not let me know that my insurance would not cover the cleaning. I have been going here for years and the sudden change in policy without notification is disheartening.
Experiencia negativa: Scam Alert ⚠️- Be very careful when getting any treatment from this place. They will push you services while claiming "this is fully covered under your insurance", But either would not have checked with insurance / made stuff up. And then when insurance declines there claim, they WILL charge you and say "We only check insurance as a courtesy, and we are not responsible even when we say things are covered and push you for procedures". PS: Not the only one this happened to, check other reviews as well. What a horrible, scamming, unprofessional business.
Experiencia fantástica: Staff all friendly a the dental work was painless. I had an issue an they took me right in. Very happy.
Experiencia fantástica: They are really nice and like how fun they are also it’s always good to have fun and they do a good job also a+ to that ty so much
Experiencia fantástica: I'm so happy I decided to changed dentist from Seattle to here l, the staff is so professional yet welcoming, hygienist and Doctor so nice, fun and professional plus the facility is open and clean.
Experiencia fantástica: ABSOLUTELY AMAZING I really like my new dental office. I made appointment after hours next day and was able to see dental doctor as new patient service was excellent.The staff works it out everyone was great I recommend this office.
Experiencia negativa: I think somebody else (who I haven't seen) bought the practice. I left the old review below in case it's the same. ----------------------------------------- I initially gave a glowing review and have really been putting off updating it because the office staff and one of the dental assistants, Laura, were great to me. The front office was always extremely welcoming and kind, the treatment coordinator was super helpful, and Laura always did great work. The star is for them, but there's only so much that can count for when you're going there for dental work. I'm re-doing my review because I've had issues with some of the work I got done. My main concern is two root canals. Over multiple months I told Dr Rob that two of my crowns didn't feel right. I've had to get, or am having to get, work to fix them both. My boyfriend also has issues that need to be fixed from his dental work there. Even basic (and deep) teeth cleanings were not done well for me, my boyfriend, or my dad who I referred after my initial positive experiences. One crown was placed so the back went pretty far up the roof of my mouth. Initially I told Dr Rob it felt like it was too high and he shaved it down a bit, then said to give it more time. I wasn't too concerned, but a month later I was still having pain, so he ground it down some more. When I said it still felt like it wasn't enough he told me there wasn't anymore he could do. He also told me he'd checked the pressure between the teeth and it was good, so we should be leaving it as it was anyways and I'd get used to it. I figured "ok, they can't do anymore. Since there isn't another option and it's apparently as it should be my mouth will adjust"... and that's exactly what it's done over the last year or two. A couple of my teeth have become slightly crooked, which I only noticed when I started biting my tongue on that side from one tooth starting to turn sideways. The gums around the crown recently started bleeding every time I ate and brushed my teeth, and then even when I was doing nothing. My new dentist said the crown was placed so the front teeth were pressed firmly together, which only the back teeth should be. He ground down my lower tooth then and there and I haven't had any issues since. Seems like Dr Rob could've done that originally rather than telling me I was wrong about it feeling wrong and would eventually adjust to the pain. Dr Rob also placed one of my back crowns incorrectly. Again, over a period of months I repeatedly said the pressure felt off, but was finally told it was correct based on the pressure strips and x-rays, and I just needed time to get used to it. Turns out it's slightly crooked (high on one side low on the other) and isn't sealed properly, so bacteria may have been getting in there this whole time. I'm now going to have to get a new crown and possibly get the post re-done. I signed the standard form that says things could go wrong and I may have to pay to have the procedure re-done, which I understand and I'm fine with. But they took x-rays afterwards, so they should've noticed (especially since I said it felt wrong) and mentioned the issue to me, if so I could pay to have it re-done rather than thinking it was fine this whole time. Once my new dentist pointed the issue out to me on my x-ray even I could see it clearly. As far as the teeth cleanings, when Dr Rob would come to check after the dental assistants did their thing he'd just do a disinterested, cursory glance. But I figured his involvement was probably just a formality and since Laura did my first cleaning (thoroughly) I didn't care at first. I don't know if they got new dental assistants, but after that the ones I saw didn't do very well. My teeth felt less clean than after I brush them. Both my boyfriend (regular cleaning) and my dad (deep cleaning) had a similar experience: no buffing tool, teeth didn't even feel clean afterwards, only a cursory glance from Dr. Rob. As nice as the staff is, I'd still say find somewhere else.
Experiencia fantástica: Had my first visit there and was pleased with the knowledgeable and friendly staff. I am looking forward to future visits (if it’s possible to look forward to going to o the dentist)! ☺️
Experiencia fantástica: It was easy to make an appt, every one was friendly, and the dentist explained everything to me as she was doing her examine.
Experiencia negativa: ZERO stars. Do not go here. They treated a tooth that later needed a root canal, gave me a mal-fitted night guard, and then wanted me to buy a new one. This place is run by incompetence. The front desk person (who is also the office manager?) was rude, has zero customer service skills, and clearly had no interest in making things right. This is not OK. BUYER BEWARE.
Experiencia negativa: ZERO stars..They seriously need better management!!! Had an appointment at Alderwood Family Dental last week, and got to the practice 10 mins early, but guess what? They made me wait for almost 1 hour! And after all that waiting, they just asked me to reschedule. Seriously? They even claimed they called me in the morning, but my phone didn't ring even once – no missed calls, no voicemail, nothing. That's just poor communication and, honestly, it feels like outright lying. They really need to learn how to be proactive and transparent. I took a half day off work for this, and honestly, it felt like a total waste of my time.
Experiencia fantástica: Had an issue with my fallen off crown and needed urgent help with it while visiting Seattle. Alderwood Family Dentistry understood my urgency and was able to get me an appointment the same day with a very short notice. Dr. LeLe is very knowledgeable, skilled and compassionate, and she and her staff were able to fix me up to my great satisfaction. They've saved and made my day, THANKS!
Experiencia negativa: Overpriced and underwhelmed. Couldn’t do squat for me. If you’re rich or have rich friends the might help you. Maybe. But for a working man like me I get turned away. Wasted my time. They only cater to the privileged. Got two busted teeth and an exposed nerve and they turned me away. Wow. Alderwood Family Dental really really sucks. I hope they fall off the face of the Earth.
Experiencia fantástica: Great place for Dental care. Very informative helpful and supportive team to take care of you. Clean friendly environment. Easy to get to this location .
Experiencia negativa: I went to AFD in December 2021. Didn't get a bill from them until June 2023. Despite leaving MANY messages and no one calling me back, I had to go into the office to be able to talk to the office manager who was only available by phone. They refused to take any ownership of inadequate billing but ultimately I was able to get the insurance company to intervene. It was very unprofessional and unnecessary for them to not return any of my calls. I absolutely would not recommend this office.
Experiencia fantástica: I came in because i had not had my teeth cleaned in 6 years and I was way over due. It turned out that I needed some fillings redone and I don't have insurance. They offer care credit at an affordable rate and they did not do anything else other that what they told me they would do. I had Dr LeeLee and Chris working on my fillings and then my cleaning done by Suji. All of them are very professional and knowledgeable people. if i wasn't moving back to Tacoma I would stick with them as my permanent dentist.
Experiencia fantástica: Fantastic chair-side manner, straight forward treatment plans, and always willing to explain the procedures and address concern. Have had a root canal, crown, and deep clean done with zero complaints.
Experiencia negativa: ** Please read ** This practice has been sold and is no longer with Dr. Rob. I don't know whether any patients have been informed of this but at least I was not. I was told it was sold to another corporation. The current problem I have is that they submitted my claim for teeth cleaning under a dentist who had already left the practice at the time of service and that dentist is out of network for my insurance. Therefore the claim was processed as an out of network dentist and I end up now with an out of pocket balance of $164. I now have to work with the insurance company for an appeal and Alderwood Family Dental is not even admitting or taking responsibility for their mistake. I am so disappointed with this practice and have decided to stop with this dental practice. It is not just the money but the grievance of spending time that I do not have to talk to them and the insurance company!
Experiencia fantástica: Best filling experience I’ve ever had. Dr. Leslie and Keisha made sure I was comfortable and tolerating everything alright the whole time. And for once, I didn’t feel a thing! Thank you so much guys, see you next time!
Experiencia negativa: This dental clinic is a total fraud!!!I’ve had my teeth cleaned here twice, and each time they told me there were issues with my teeth that required fillings or other treatments. I told them I didn’t need anything else and just wanted a cleaning, but they lied and said my insurance covers these treatments. After each cleaning, I kept receiving harassing text messages from them asking for money. Even during the second cleaning, I specifically asked if I had any outstanding payments because I had received a message about it. I made it clear that I didn’t want anything other than the cleaning, but they continued to lie, saying my insurance covered it, and added extra treatments without my consent. Now I’ve received a bill showing an additional charge of over $400 for the second cleaning. There are so many dentists to choose from, so anyone coming to this one should be very cautious.
Experiencia fantástica: Nice and precise treatment! I had a great experience today. I will recommend to visit here for any dental problem
Experiencia negativa: Booked an appointment noting I had a chipped tooth. At no point did they mention prior to the end of my visit, after x-rays and everything else, that they would not be able to treat it during my appointment purely for scheduling reasons. I was willing to take a subsequent appointment, and the fill for the chip would have been partially covered by my insurance but it would have brought me towards my cap. They would not let me schedule a treatment plan focusing on the chip, which has been cutting my gums and lips since it is sharp, without committing to thousands of dollars worth of other services. They claimed that "this signature is just saying that we talked about this treatment plan," but in writing it is an authorisation for **all** of the work proposed simultaneously. When pointed this was pointed out they tried to claim i could just "ignore" half the documents and writing. This is fraud 101, do not sign anything without reading it first. They refused to generate an authorisation that was only for the procedures that I was able to commit to at that time, which was my deep cleaning and filling the chipped tooth that was cutting my gums.
Experiencia negativa: Worst Dental Experience – Do Not Recommend I had an extremely disappointing experience with this dental office, and I will never return. Here’s why: 1. Appointment Mismanagement: I called to ask if my appointment could be rescheduled. They said no, so I emphasized that I would keep the current one. However, when I arrived, I was told my appointment had been cancelled without my knowledge or consent. This level of mismanagement and lack of communication is unacceptable. 2. Poor Quality of Treatment: After getting a filling on my bottom left teeth, they became incredibly sensitive and painful, lasting for months. I had to seek additional treatment elsewhere to fix the issue. It feels like their focus is on upselling treatments rather than ensuring quality care for their patients. 3. Unreasonable and Unexpected Procedures: I had a deep cleaning done here two years ago and was assured it would not need to be repeated. Despite regularly attending my cleanings, during a recent visit, I was suddenly told I needed another deep cleaning. No prior notice or proper examination was done beforehand. When I refused, they stopped my regular cleaning, wasting my time and leaving me frustrated. 4. Lack of Respect for Patients: Overall, I feel this dental office prioritizes profit over patient health. They fail to communicate clearly, disregard patient needs, and do not follow through on their commitments. I strongly advise others to reconsider before choosing this dental office. It was the worst experience I’ve had, and I cannot recommend them to anyone.
Experiencia negativa: Horrible customer service. They overcharge the customer and don’t refund on time. When asked to talk to the manager, they ask me to wait for a week. I have always waited 10-15 mins for my appointment. One day I’m late they make a huge fuss.
Experiencia fantástica: I wish I could give this place more stars. Where do I even begin? I came to Alderwood Family Dental after having the worst experience at my previous dentist’s office. I was in pain, overwhelmed, and extremely nervous. Dr. Leslie and her fabulous assistant, Keisha, greeted me with such empathy and compassion. I was instantly put at ease by their kindness and professionalism. These two women have such a gift. They are detail-oriented, patient focused, and trustworthy. I left their office relaxed, informed, and with a smile on my face. I ended up having to get a root canal and a crown and, honestly, it was the most positive experience I could have ever asked for. Dr. Leslie and Keisha, thank you! I appreciate you both more than you will know.
Experiencia negativa: Aug. 2024 update: with several changes in staff (dentists and hygienists) this office just isn’t the same as it once was. What once felt like a close-knit family environment where relationships and exceptional dental work were prioritized, now feels strictly like a business transaction with a revolving door of employees. My family has had several issues with recent dental work that has been done by some of the current dentists/hygienists at this office, which has resulted in the dental work needing to be redone. Ever since the original owner/dentist left, things just haven’t been the same! ——————— Dr. Rob and his team of hygienists are friendly and knowledgeable. The office environment is very clean and inviting, and the front desk staff is always very welcoming. Everyone treats patients like family and Rob and his team are best-in-class.
Experiencia negativa: Low quality materials and absolutely incompetent staff have cost me at least $5,000 and my partner probably more like 10,000. I am in constant pain from a crown that will need oral surgery to correct, which is not covered by my insurance. They were clearly not interested in trying to correct their mistakes or in any way move to fix the issues that they had caused. Avoid this place like the plague if you care at all about having teeth in your mouth, especially at a young age.
Experiencia fantástica: Only positive vibes about this dentistry. I was looking for something closer to my house, I just googled and decided to give this place a try. The staff is very friendly! The place is clean. What i really liked is that at the first visit they did all exams, tests, x-rays. Doctor Graham is a truly professional, he was sitting with me and showing/explaining everything what needs to be done, all procedures were painless and results are fabulous. The front desk lady printed out my treatment plan and detailed prices(what insurance will cover and what is my portion), so it was all clear to me. This is now my dentistry for life. Thank you !!!
Experiencia negativa: Don't go to this place!!! I just go there the very first time and I have waited for an hour and still can't get my turn. They only have one dentist now and are not able to schedule all there patients well. After waiting for half an hour, the front desk told me only ten minutes more and after another half an hour, she just said she doesn't know exact time now. Very bad customer experience,!!!!!! Even for the customer first visiting!!!!!
Experiencia fantástica: Absolutely amazing experience. I was very nervous about getting a root canal. He was amazing. I'll definitely be a patient as long as possible.
Experiencia fantástica: Best dental office! Staff is friendly, welcoming and they go above and beyond to make you feel comfortable.
Experiencia fantástica: Staff is always friendly upon greeting and care. Dr. Rob and the whole staff are amazing and take great care of their patients. Highly recommend!!!
Experiencia fantástica: My recent visit to Alderwood Family Dental. I must say, as a new patient dealing with an emergency, Dr. Rob was super helpful. He really took the time to understand my situation and provided some great solutions for future care. The amazing staff and office environment. Everything was clean, nice, and the team there was incredibly friendly. It instantly made me feel welcome and at ease. All in all, I'm really happy to be joining as a new patient here. I highly recommend Alderwood Family Dental to anyone seeking quality dental care .
Experiencia fantástica: It is difficult for me to enjoy going to ANY dentist but Alderwood Family Dental has the nicest group of people that always makes me feel like I am more than a patient. The dental care is gentle, their advice is excellent without trying to upscale me on anything, and I always leave there feeling glad that I came. Never thought a dental practice could make me feel that way.
Experiencia fantástica: The absolute best dental care I've ever had! They definitely do exactly what's needed. I have full confidence in doctor Rob and his team. They truly care about the whole person and how good dental care effects a person's Total health. if you have a fear of dentists, you will love this one! Everyone is so kind and friendly!
Experiencia negativa: The dentist here only does things that will add to their bottom line. Not great for the individual person who wants what's best for their teeth. Please get a second opinion before doing a procedure here
Hi Jake,
Thank you for sharing your experience with us; we appreciate the opportunity to improve and work to ensure every patient has a positive experience. We would love the chance to connect with you regarding your experience, but we are unable to find you in our system. Please call our office at (425) 329-6677 and we would be happy to help.
Regards,
Alderwood Family Dental
Experiencia fantástica: The staff is so friendly you can tell this is a great place to work and be seen as a patient. They take great care in what they do, impressive!
Experiencia fantástica: This is one of the best dentist I’ve ever been. Staffs are so nice and they all greet you warmly. The place is the most beautiful and cleanest I have ever seen. I was so impressed when I got in
Experiencia fantástica: I’ve been a patient here for the past year. I had a last minute issue (cracked tooth) and Dr Anna Liang was able to get me in and seen quickly. We discussed options and I rcvd a reference quickly and easily. There were options to deal with the issue immediately right there in the chair if wanted. The main focus was patient comfort, and a well thought out plan. I appreciate their ability to get me in quickly and to “dumb-down” the options for me so I could fully understand them. Makes me glad to be a patient here.
Experiencia fantástica: I always have such a pleasant experience. So much so that I almost never miss my cleanings. I have never been so consistent with my dental visits. I have had bad experiences with dentists throughout my life but Alderwood has been amazing. Thanks for always being so careful and kind Jeff and Dr.Rob!
Experiencia fantástica: I had my first cleaning appointment today, and Jeff was my hygienist. He was really gentle, professional and efficient. It was a very pleasant experience overall.
Experiencia fantástica: Alderwood Family Dental is great! The staff are all nice and friendly. Dr. Anna is very skilled and considerate. I highly recommend them!
Experiencia fantástica: I am fortunate to have Jeff as my hygienist. He is always thoughtful, gentle, gives great dental care tips and explains everything he thinks I should understand.
Experiencia fantástica: The people that work there are AWESOME! Live Kendall and the rest of the crew. Dr. Rob is gentle and considerate. I highly recommend them!
Experiencia fantástica: I’ve been going to Alderwood Family Dental for about a year now. After some bad experiences with previous clinics, I feel like I finally found a place that I can trust. They are super attentive to my concerns, always try to listen and check thoroughly. I have a bad tooth with so many problems arises from it, and they have been closely monitor it for me. They’ve also made a night guard for me and it works better than my older one done at a different place.
Experiencia positiva: The dental hygienists do really good quality work. The dentist, however, has only appeared for about 40% of my visits. Don't assume that you will actually see a dentist if you make an appointment here.
Experiencia fantástica: The staff is very kind and understanding. The pay attention to all my needs and work with my comfort level. The cleaning is very thorough!
Experiencia fantástica: I would highly recommend Alderwood Family Dental to anyone looking for a comfortable, friendly and professional experience. The reception staff, hygienist, and dentists are all exceptional, and I feel well taken care of, and confident in my dental health.
Experiencia fantástica: Great experience from the start! My first visit and everyone was so kind and so good at their jobs! X-rays were a breeze; teeth cleaning was awesome; follow up with the kindest dentist, Dr. Rob!
Experiencia fantástica: Alderwood Family Dental has easily been the best dental experience I’ve ever had! I was referred by my wife’s family after cracking a tooth in 2020 and was quickly put on a quick and seamless plan to fill the tooth as well as give the rest of my teeth some much needed attention. Dr. Rob and his team are the best!
Experiencia fantástica: Routine cleaning. they’re very friendly, professional and the site is extremely clean. I’ve been with them 18+ months after being with my last dentist for 30 years and have had several cleanings and a crown. Their prices are competitive.
Experiencia fantástica: One of best dental visit ever. Friendly and caring crew including Jeff. He is so knowledgeable and caring. Recommend!
Experiencia fantástica: I feel very fortunate to have found Dr. Rob and her team! I had an excellent first visit and for the first time in my life did not have an anxiety attack going to the dentist!!
Experiencia fantástica: First I was not the easiest of dental patients to deal with due to past experiences with Dentist. Dr. Rob is an extremely talented and caring dentist and the only one I will see. His staff is outstanding, friendly and always a pleasure to deal with.
Experiencia negativa: Terrible experience trying to set up a new client appointment. Tried to make an appointment on Tuesday. “Someone will call you back to schedule.” Waited until Friday before writing this. Don’t know if you aren’t scheduling new clients, or if you just don’t get back to people trying to schedule. Either way, bad experience and will look for a different dentist.
Experiencia fantástica: Dr. Rob Lee is the best. I have severe anxiety with any dental work and he made me very comfortable and calm. I had a root canal procedure recently and felt no pain or discomfort at all. Great team- friendly, accommodating and genuine!
Experiencia fantástica: Everyone at this location was SO incredibly helpful, kind and sweet. From setting up my appointment, helping me set up and figure out my insurance. Kendall was so sweet and made me feel so comfortable! If I wasn’t moving states, this would be a place I would take my family. Sad they cannot move their business to Hawaii hehe☺️
Experiencia fantástica: Doctor Rob and the staff there are amazing. I've had many rough experiences at a Dentist office throughout my life, but this office and staff are absolutely amazing! They educate you on cleaning, maintenance and what work needs to be done. They are welcoming and pleasant. The cleanings are always a smooth and seemless experience. My family and I love this team!
Experiencia positiva: Extremely friendly staff. Dr. Rob was a complete professional and took the time to help explain all options. Highly recommend for anyone needing service or preventative treatment. Also recommend for those looking for a second opinion.
Experiencia fantástica: I have been a patient for 4 years at Alderwood Family Dental and have had a truly enjoyable and positive experience with my cleanings and other procedures. Dr Rob and his team are professional, diligent and kind hearted. Thank you for all the wonderful suggestions to keep my teeth healthy and in my mouth.
Experiencia fantástica: What can I say? Alderwood Family Dental is simply an AMAZING dental practice. Dr. Rob is THE most gentle and caring dentist I have ever known. I used to have a horrible phobia about dentists...all my life basically. But I fear the dentist no longer. I strongly recommend this place to anyone with teeth, if you used to have teeth, or if you need a few new ones. :-) They are the best.
Experiencia fantástica: Fantastic service. they are always able to get you in relatively quickly and do super work. had to get a crown put on, didn't even notice when i got the numbing shot, amazing!
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