Aspen Dental - Dunwoody, GA

Experiencia negativa: I went about a month ago and got a cleaning. Everything was covered by my insurance. I only had to pay for fluoride, and I had to pay that before the appointment. A month later I received a bill. I called and asked why I had that bill since it was covered and the lady told me to hold on. Put me on hold and 30 seconds later it hangs up. If you don’t like your job don’t take that out on other people.

Experiencia fantástica: Excellent attention to detail. They create a plan to save an important piece. Excellent team.

Experiencia negativa: 2 months later update: After being called by the office manager, they apologized and promised to do better. Services were better for a week or two. Then became bad again. New receptionist will constantly put me on hold for long periods of time then say "we'll call you back later to help you" and then I never get the call back. For weeks, btw. Today I finally said "you've been saying you will call me back for weeks now, cant you at least put me on the schedule then?" She said no, only the office manager could. Why cant a receptionist schedule me??? Also, they said I owe money when I paid everything on my last visit, and cant seem to figure out what I owe money on. Probably because I paid for my services?? Just avoid this place. It sucks. Idk if its just the dunwoody location or aspen altogether but.. its not good. Dr. Hall and the actual dental team are amazing but the receptionists and managers are just not good. Earlier review from May 2026: Won't answer patients calls or complaints, won't respond to negative reviews, but takes the time to write fake positive reviews and reply to those ones. It's been like 2 weeks trying to get ahold of anyone here. I think I'm just going to switch dentists at this place and go to Dentists of Chamblee since they did my cone scan and found out the tooth was fractured. I bet it would be like in and out. But unfortunately, the receptionist still won't answer and I need to know the implant information for this other dentist. Again, I guess I'm going to have to drive all the way to the office since this place lacks professionalism or any care for patients with FRACTURED TEETH.

Experiencia fantástica: So I have had a great experience at the Dunwoody Aspen Dental. Alexia has been extremely helpful and Dana is outstanding. Dana is helping me get my permanent dentures right. I'm very excited to try the block dentures so we can get the permanents just the way I want them. My temporaries have been holding up well and they look fantastic but I know the permanents are going to be even better. I look forward to my next appointment. Thank you so much for all the care you put into my experience. Love Chelsea Garahan

Experiencia negativa: This location needs to be shut down I came in for a appointment on 5/28 after being rescheduled from my last appointment once appointment was over I asked the staff for a itemized list of all procedures I need to have done. I was advised I would get that via email. Guess what it’s almost been a month, I’ve called 4 times and each time they have stated I would get them. I was trying to be patient but this is ridiculous. I will be taking my business elsewhere.

Experiencia fantástica: The staff was amazing, extremely informative, and honest. They treated me well

Experiencia negativa: I called yesterday for a scheduling appointment for an emergency Xray and Natalie told me ok I will transfer you. I was never transferred for an appt . I called back and she told me that insurance will not cover my exam and I said that’s fine . I can pay out of pocket and she then stated that MetLife would cover but I would pay $29 out of pocket and she said she would set my appt. I was wondering why she didn’t ask for my email address to confirm the appt. So I decided to call back today to review /confirm my appt and some lady at the desk said “hold please.” She then told me “let me call you back.” I asked why I needed to be called back to confirm when I have already been seen there last year and am due for a yearly cleaning, etc. she yelled “let me call you back!” No need to call me back you money swindlers! Just like the lawsuits they are facing now and being known to be money hungry and poorly staffed. I decided to make an appt with an awesome referred dentist office here in downtown Decatur . Glad that referral told me the truth about Aspen Dental. They are unprofessional, money hungry and incompetent !

Experiencia fantástica: Finance, Keria(front desk), Char(Lab Tech) Definitely Had Me Feeling MORESPECIAL than Any Dentist Office... ‍♀️MUCHTHANKS Dunwoody Aspen Dental This is my Newest Happy Review of my Aspen Dental appointment on June, 1st at the Dunwoody Location because; Who expects theStaffs Keria, Char, Shamean, etc; Too B So Awesomeand CaringStaffs who Treats The People like Family instead ofPatients/Customers... Can It Get Any Better

Experiencia negativa: WORST dental company ever - i hardly leave reviews but yall must know to STAY AWAY - brother had an wisdom tooth appt scheduled and after waiting 3 hours, (11:30 appt) they said the dentist went over time. we asked them to please see us as he took off a week of work and was preparing for this for a while. they scheduled us next day in a different office over 1.5 hours away and AGAIN we waited 2 hours - thankfully he was seen but 3 others there were also waiting and got told the dentist went over time ( one lady waited 5 hours with no updates and just left)

Experiencia negativa: Avoid this place at all costs!!! Unprofessional and lazy staff that lie and hit you with surprise costs! Especially the office manager, Shamea. She should be far away from the medical profession. I had four teeth scheduled to come out, they did not complete my initial procedure and left one tooth in, leading to increased pain and complications and when I came in to have the last tooth removed they had me sit there for three hours only to tell me they could not fulfill my appointment and attempted to charge more than the initial agreed upon price for a procedure that wasn't even happening that day! They don't return calls, they don't apologize for mistakes and they waste your time. Avoid at all costs!!!

Experiencia fantástica: They were very detailed in the treatment plan, and made sure that I understood the next steps completely

Experiencia positiva: Staff at Perimeter location much more knowledgeable and experienced than what I had before. Lab Tech Charl fixed denture problem very first time

Experiencia fantástica: Aspen dental is a very nice place. The staff members were very polite and friendly. I would recommend

Experiencia negativa: Very unprofessional staff and team.. I drove from downtown to Dunwoody.. when we arrived they said that the staff didn’t came today so we’re cancelling the appointment.. I asked them they supposed to inform before.. what the bad management and staff

Experiencia negativa: I had a small filling done between two back molars. The first time around the filling was too tight and whenever I tried to floss, the floss wouldn't go down all the way or what felt like a shard of the filling would cause it to fray and snap. Then one day, floss got stuck between those teeth and as I tried to get the floss out, the filling broke off of my tooth. There was a huge gap between those teeth after that and food got stuck in between them and it was super uncomfortable. I go back for them to fix it, they CHARGE me to have another X-Ray done to see where they screw ed up, and then re-schedule for me another filling. Immediately after the second procedure, I could tell something was wrong because I couldn't even bite down gently without that tooth hurting. I also couldn't brush my teeth or floss that night. Four hours after the second procedure, I call them and they don't pick up, so I leave a message and tell them I think I'm experiencing complications again and if they could please call me back so they can fix it.... again. They NEVER call me back, and today it's officially been a week since the second procedure. Yet their automated messages keep texting me asking me how my experience was and to rate them. Tonight, I tried to floss for the first time since the day of the procedure, and the floss got stuck between those teeth yet again, and I had to cut it out with scissors. Now it feels like there's a broken tooth shard sitting between those two molars and it's causing an uncomfortable pressure and pain in my gums. I will not be going back a third time only for them to screw it up again. It was the same dentist that worked on me both times and she's left my tooth in worse shape than before I went in there. I'll be looking for a different dentist asap because this is so uncomfortable. I definitely do not recommend this location or Aspen Dental in general, for that fact.

Experiencia fantástica: I had the best experience with Aspen dental in dunwoody ga, the staff was great and very helpful and respectful. I want to give a special thanks to the lab tech. CHAR she was awesome. And gave me a beautiful smile so THANK YOU...

Experiencia fantástica: Terrance was great! X-rays didn’t hurt!

Experiencia fantástica: Aspen has a friendly staff and very knowledgeable dentist. Everyone took care of me.

Experiencia fantástica: Great experience. Everyone I encountered was professional and courteous.

Experiencia negativa: Hello, I had an extremely disappointing experience during my recent visit. After completing my X-rays, I waited nearly two hours to be seen by the dentist, which was already frustrating given that I came in for a specific issue—significant tooth pain. I made it very clear when scheduling my appointment that I was experiencing severe discomfort, including a chipped filling on one side and a painful cavity on the other. Despite this, I was told I would need to go through standard cleaning procedures before any treatment could be done to address the actual source of my pain. This was both confusing and unacceptable, considering the urgency of my condition. Ultimately, I left the appointment in the same condition I arrived—still in excruciating pain and unable to chew on either side of my mouth. What made the situation worse was the complete lack of follow-up. No one reached out afterward to check on my condition or provide guidance, despite being fully aware of the level of pain I was in. This experience felt like a complete disregard for patient care. The staff demonstrated a lack of compassion, empathy, and urgency—qualities that are essential in healthcare. I invested both time and money into this visit and received no meaningful help in return. I will not be returning, and I would not recommend this facility to others.

Experiencia fantástica: Coming in was such a pleasant experience from being greeted by the receptionist to getting my exam done to discussing pricing. Tarence calm and laid back demeanor was greatly appreciated as he guided me through my visit. All the ladies were kind, sweet, and knowledgeable. When it comes to pricing they’re very affordable and they have a payment plan option. Look no further Aspen Dental is the place to go

Experiencia fantástica: Very kind and extremely informative staff. They assured me I’m in great hands. I’ve felt comfortable so far. Thank you especially Mr. Tarence.

Experiencia fantástica: Went in to get replacement bottom dentures. Terrance was very prompt and got me moving quite quickly. He has a lovely disposition. The lab girl, I forgot her name, was really nice and professional. They all gave me a run down on what to expect and then followed through. The manager went through my charges and everything was transparent. It was a good visit and I should have new dentures within a couple weeks.

Experiencia fantástica: Ms. Makita was very pleasant and made me feel comfortable during my appointment today. Very professional.

Experiencia fantástica: Ms. Makita took great care of me and got my teeth looking great excited to go back for my next check up!

Experiencia fantástica: Beautiful, friendly staff—heaven sent! Starting with Keria, who helped me tremendously, since I had to come from out of town to be seen today. She was extremely patient, friendly, and polite throughout all of our interactions. I appreciate her so much. Equally important, the staff at this location were all very knowledgeable and friendly. Special shout out to my dental (x-ray) tech, Kerriel, who was so gentle and respectful. Also, Makita, my dental hygienist, who provided the fastest, most informative dental lesson on oral/ gum health I’ve ever had lol—extremely helpful! The dentist, Dr. Irvin, is very friendly with a calm demeanor. She has such a gentle touch, too, and yet extremely thorough! Nathalie, the dental assistant, is also very kind and attentive. Finally, the office manager, Leah, was great! She helped me figure out a payment option that works with my dental needs and budget! Thank you, ladies, for all your help—may God bless you!!

Experiencia fantástica: Makita was AMAZING! Very professional and sweet! My teeth feel and look so clean!!

Experiencia fantástica: Great experience. The staff were very friendly and made me feel very comfortable. Was called to back within 10 mins of my appointment time. Highly recommend!!!

Experiencia negativa: They do have good machinery to do there stuff but they donot do things that are atleast covered by insurance. For me after the exam they suggested some complex cleanings and when i asked if they can atleast do the regular cleaning covered by my insurance they denied it and so my once a 6 month cleaning goes wasted without doing any cleaning!!! Disappointed!!

Experiencia fantástica: The team is amazing! They answered all my questions, were very friendly and straightforward. As a new patient I felt like I was heard and welcomed with open arms.

Experiencia fantástica: Ms. Makita was very informative about my oral care. She was very thorough with my cleaning. I noticed big difference from the past few times I have come to the dentist’s office. Ask for her my name. She amazing!!!

Experiencia fantástica: I was nervous about trying out a new dentist, they were excellent and accommodating.

Experiencia fantástica: Tarence Tate really made my morning Thank you for your professionalism and instilling the confidence back for Alsen Dental affirming I am in Great hands with an extraordinary TEAM !

Experiencia fantástica: Super nice and understanding. Felt very comfortable. Look forward to working with everyone

Experiencia fantástica: Today was my first time coming in. The office was very busy but everyone was very attentive and worked really hard especially Makita she wore several hats and was great. I’m really big on customer service and they were great!

Experiencia fantástica: I had a wonderful experience. The reception was nice along with the Xray technician Tarence. he has a wonderful energy about and him and you could tell he cares/take pride in his job. i appreciate them all so much for helping me! i will be back.

Experiencia fantástica: Tarence Tate the lead dental assistant is so pleasant and attentive! I highly recommend the dunwoody location tell them Vee sent you!

Experiencia negativa: I decided to use Aspen Dental for dental care because I was informed that they were accepting new patients by my insurance provider. I called and made the appointment and provided the required insurance coverage/information.Additionally my dental insurance provider called to confirm my coverage. The appointment was scheduled and I assumed that I would be seen as a new patient. However; 2 days before my appointment, I received a call from the staff at Aspen/Dunwoody informing me that my insurance coverage was not accepted. I called my insurance provider, who called Aspen to confirm my coverage again. After being given the runaround, I was eventually/abruptly informed that Aspen Dental Dunwoody WAS NOT receiving new patients. At this point I'm questioning the reason why I was not received/ selected/chosen as a new patient. I have an idea as to why I wasn't chosen. It appears their new patient selection process isn't all inclusive. I will never ever seek services from any Aspen Dental location and I continue to question the process for choosing new patients. After all it is their loss and my gain to not have to deal with such a confused/ unwelcoming and unorganized business. Thank you for nothing Aspen Dental, Monique

Experiencia positiva: I’ve been coming to this location for a few years. I know that ownership/management has changed 2-3x since then, but I’ve stuck with this office due to location convenience. Unfortunately, as of today’s experience, I won’t be coming back to any Aspen Dental location. The mismanagement of handling appt times/confirmations/special requests along with the lack of awareness to offer a simple apology has rubbed my soul the wrong way. Offering 3 stars instead of 1 out of the kindness of my heart. No harm, no foul…I wish them well.

Experiencia fantástica: Very great techs and explained everything well

Experiencia fantástica: I had a grèat experience with Ms Makita! I will definitely recommend her services to anyone!

Experiencia fantástica: i had a great experience at Aspen Dental. The staff was friendly, professional, and welcoming, and the service was wonderful. I would definitely recommend them.

Experiencia fantástica: Tarence Tate dr Irvin did a great job and I will be going back in the future

Experiencia fantástica: Aspen Dental was very thorough, knowledgeable, and friendly. Thanks for all your help and support!

Experiencia fantástica: I felt seen and heard. They explained everything and i feel confident the the plan to get my dental health on the right track.

Experiencia positiva: Very professional and gives you a detailed reason for any decision you may want to take, but will give you the best options to help you feel confident that your problem will be taken care of. I like them so far and won’t forget how simplified their explanations are Customer service PERFECT.

Experiencia positiva: Natalie and Dr. Irving were great in informing me and making sure I would be taken care of. I just wish I was fully and properly informed if my insurance would be taken at this location. By not having this clarification it made it hard for me to give this 5 stars.

Experiencia fantástica: Ms. Makita , Lia , Karriel , Dr Irvin was great!! Really took care of me made sure I had the right treatment, the previous owner and staff had misdiagnosed me and had me under a wrong treatment. This team came with care and attention. They deserve 5 Stars ⭐️

Experiencia fantástica: As a new patient, the initial visit was very easy. The hygienist and dentist were clear on their findings and how they came up with my treatment plan. They were thorough and easy to understand. Lia was helpful explaining how we arrived at the total amount $ due. She laid out all possible payment options and was patient with me as I struggled to choose. She also suggested the aspen savings plan, that reduced my total amount owed by $1000. As someone who is completely out of pocket, this was much appreciated. I’d def recommend this location and I’m looking forward to my next appointment.

Experiencia negativa: I recently lost a tooth from my dentures. I did some calling around, and most places only repair dentures made at their establishment. When I called Aspen, the first thing I asked was whether they repaired dentures that were not made by them. I was told, yes, they do. Their website pretty much indicates the same thing. In fact, their website site is inviting and claims to take care of all kinds of issues, even for walk-ins. And they are open on Saturday. Don't believe any of it. Saturdays are mainly for new patients. They really only want new patients. I scheduled my appointment. I arrived 10 minutes before my scheduled time. One person was there before me. Five others arrived after me. All were called back before I was. While waiting, I overheard conversations with the receptionist and one of the office people. They were trying to unscheduled some appointments as they were overbooked. They called one woman who wanted a tooth extraction and told her that that was not done on Saturdays. It was only for new patients. Another patient came in complaining about being charged for work he had not signed off for. I started to feel uneasy in this McDentist office. After waiting nearly an hour, I was called back. The young lady started talking about x-rays and going over my plan with the dentist. I said, I'm here to get my dentures repaired. She seemed nervous after I said that. I said I had no intention of becoming a new patient. She asked me to sit in a room. She came back with the dentist who said their technician was not in on Saturdays, which is only for cleanings and new patients mostly. She further said that they DO NOT repair dentures that were not made by them. I told her, the scheduling people needed to be informed on what the offices actually do and when they do it. She said that they don't do their own scheduling; it is through a scheduling service. I said that that was obvious, but they still need to know what services are provide and when. Her only reply was that they had been told. I said that was not effective then. So after wasting my Saturday morning, I left. The receptionist didn't even have the courtesy to update me while I waited in the lobby for an hour. Avoid medical corporate franchises!

Experiencia fantástica: Excellent service! Ms. Makita took such amazing care of me during my appointment!! She was friendly, meticulous, and extremely thorough. I also thought Dr. Irvin was fantastic. I am grateful for all of the wonderful people at Aspen Dental Dunwoody!

Experiencia fantástica: Everything was great at my visit. It has been 2 years since I have been to a dentist and everything was discussed with me in a way i was able to understand including issues concerning insurance

Experiencia fantástica: Lia and Natalye were AMAZING!!! So helpful, patient, and efficient ! They were both so kind and gave me a one of a kind experience ! Dr. Irvin is the best!!!

Experiencia fantástica: Dentist Tarence helped me feel at most comfortable.

Experiencia fantástica: Ms Makita exceptionally good in her skills. I met her for my tooth deep cleaning appointment with sore and inflamed gum. After her treatment, my gum is quite healthier

Experiencia fantástica: Shoutout to Ms. Makita! She was awesome! She cleaned my teeth and they feel nice and fresh.

Experiencia fantástica: Ms makita was the best she has my teeth feeling so fresh and clean and explains everything when she’s done

Experiencia fantástica: I Was Seen by Tarence Tate today And it Went Very Well! He Was Knowledgeable, Professional and Answered All My Concerns!

Experiencia negativa: They wanted to charge $200 for the mouth scan for an endodontic assessment in top of the 100 bucks for the appointment. Dent1st lobs that scan in for free. They quoted me $79 for a second opinion appointment but didn’t tell me the X rays would be an additional $180 and let my insurance tell me about that. They quoted me 400 for some special mouth cleaning but after I challenged it dropped off some recommended treatment aspects from the doctor without consulting that doctor and the new price became 100. A joke in all respects. Now they have made a disingenuous response below. Of course I have already contacted customer service and received no response to the same observations. This company is abusing people as much as they can until it becomes too hard to make money because we speak up.

Experiencia fantástica: Tarence was amazing. I was in excruciating much pain and he got my X-rays done super fast and got me in the chair with the doc. I can’t thank him enough for his kindness and most importantly, his speed in getting me taken care of so quickly.

Experiencia fantástica: I definitely recommend Delta Dental, Keria ,Deja, Kerriel , Tarence Natalye , this team is super, they were amazing, I love the service punctual, fast,

Experiencia fantástica: awesome experience!!! loved this office. huge thank you to natalye for making my experience a 10/10. definitely recommend.

Experiencia negativa: Awful They tried to charge me $18,000 upfront for a ton of invasive procedures after taking terrible x-rays the dentist couldn't even use, and literally 5 minutes of casually checking my teeth. Then refused to give me a procedure I asked for despite it being covered by insurance so they could charge me more, then proceeded to schedule me for the wrong treatments which of course, they tried to charge me an extra $3,000 for

Experiencia fantástica: Outstanding dental service. Attentive, knowledgeable and caring. Great evaluation and assessment. Thank you Dr. Smith, Terrence and Natalye and Cherry for your care and professionalism.

Experiencia fantástica: Just started as a new patient at this office & I usually am super anxious during my appointment but Dr. Nelson really throughly explained everything going on with my teeth & educated me on what to do in the future . I’ve never had a dentist take as much time to make sure I fully understood everything she was saying & it made me trust her & feel more comfortable. My previous dentist was quick to tell me I needed a root canal or tooth extracted & this office listened to me & are trying something different before jumping to that & it shows me they are honest , & are not just trying to get as much money as possible from me. The dental hygienist was very sweet & also took the time to educate me on what she saw during my exam as well . Both front desk were super welcoming & Cherrie also was super kind & helped me figure out the best financing for my dental plan. I am so thankful I found this office !! I would definitely recommend them to anyone needing a dentist in the area.

Experiencia fantástica: I am a new patient here and I was nervous my first visit. This place is amazing. Everyone was so sweet. Natalye the dental assistant was amazing!!!

Experiencia fantástica: Excellent Service A+++++ They greeted right when I came thru the door. They listened to my issues not just concerning the mistreatment I received from the Tucker location but, also with my dental health issues as well. I have anxeity but. The Doctor along with the Medical Assistant made me feel safe and secure, ensuring that there wasnt anything to fear and tgat they will take good care of me. I truly enjoyed my time and is planning my next appointment.

Experiencia fantástica: Fantastic experience . All the people were so mice. The Dentist I had was the best I have ever dad. I really did not know that he dad pulled my bad tooth that wss infected.

Experiencia positiva: The receptionist, nurse, and dentist were friendly, professional, and caring. Unfortunately, the last staff member I interacted with spoke to me with disrespect and disdain, which left a disappointing final impression.

Experiencia fantástica: I just want to say this was the best experience I have ever had at a dentist! I just moved here from Minnesota and have been looking for a dentist for months. I stumbled upon Aspen Dental in Dunwoody. From the moment I walked in Deja greeted me with a big smile and welcomed me in. I was treated with so much care and patience (I asked a lot of questions). I must say my dental assistant Natalye was just a GEM! She was so helpful and so kind while I went through the process of having my tooth extracted and explaining the after care. I couldn’t have been blessed with better help. Dr. Smith was very gentle during the entire procedure and great at explaining what he was doing the entire time. The whole staff was AMAZING! I will recommend this place to all my friends and coworkers. HIGHLY RECOMMEND!!! 10 stars!!!!

Experiencia negativa: This has been a 1 star experience as an existing pt. I’ve call multiple times and have been speaking to kassc or whoever at the front desk. I’ve been inquiring the same info for 2 weeks and she keeps saying she will reach back out. Today it’s “I can’t because I’m working the front desk alone someone will be back Monday” I’m confused if I’m asking a customer service question…what do you mean you can’t. Just poor service. I prefer the team that worked in this office last year I don’t know what’s going on with this office now

Experiencia positiva: I have gone back. This is a follow-up post. I called a month in advance to my appointment with new insurance information. The day of my appointment, it had not been verified. I presented the broken flipper that was placed in my mouth by the dental technician. It was replaced with an abundance of adhesive because once again, there is a gap. I do not recommend this Aspen Dental or the dentist Kuldeep Sharma. The work ethics and end product do not meet the Aspen Dental model, which wants you to be happy with your smile. The dentist did not engage me or apologize for the dental tech's shortcomings or unprofessionalism because I believe it reflects his style. - Employees were friendly, most made me feel comfortable. They were sure that I was pleased. Unfortunately, the flipper caused me repeated visits three times, but they were happy to correct. My last fitting fits perfectly, except for a minuscule gap between my teeth and the flipper. extensive reading states that my teeth will shift. When confronting the Dentist with this question, his answers was I will be good for four months. I have another visit to fix a front tooth and I’m going to bring the gap up one more time and ask it to be fixed, that is why I have given it the rating I’ve posted.

Experiencia fantástica: This Dunwoody location is fantastic . All of the young ladies are so warm and friendly. I absolutely loved Dr Smith and his assistant Alexia. Alexia is so sweet, knowledgeable and professional. Extremely glad I found them!

Experiencia fantástica: Everyone was welcoming and respectful! Great customer service and care . Karriel was very helpful also had a positive attitude.

Experiencia negativa: Paying before service is mad wild. The office itself was nice and staff was cool. The wait for an exam and review was 1.5 hours… absurd!

Experiencia negativa: Open app People do not go to this business. You have been warned. They have horrible business practice. I went to the Dunwoody, Ga. Location. I have had nothing but a horrible experience with your Dunwoody, Georgia location. I have paid $1350 up from for a Motto aligner and went to a office visit today only to be turned away, because a traveling manager stated that she did not see anything on file for my payment. I advised the manager that I had spoken to a previous manager and I opted out of going financing and she gave me a payment plan option. I gave her $200 up front and I was to pay $500 on May 9th and another $500 on June 9th. I called Aspen dental today prior to my appointment and I made a $1000 payment over the phone via a texted link that was sent to me. The manager just she did not know where to money was and that I would have to reschedule. I showed her where the money came out of my account and I also ask her to call billing and confirm. It's amazing that a company this big does not have a system when the manager can't see a payment posted. I called billing and spoke with Sarah whom verified my payment and also called into the office to speak with Elise whom still told her she could not let me be seen until the payment posted which she said would be 2 to 3 days. I ask her why would she allow me to reschedule and move my appointment up after I took off of work without advising me of this when I called in to move the appointment up. This is absolutely bad business in the fact that you would take my money immediately, but I have to go through hell and back to get my money back. I have never visited a dental practice this horrible. You are bad business and the best business is word of mouth. If I could file a complaint with the BBB I would, but I will file with the dental board if I have to. This business is an absolute scam. I already overpaid on the service from my first appointment and now y'all are sitting in $1350 of mine gaining interest as if it nothing. I would like a call back in this matter and I want to know what rectification will be done. This is absolutely bad on Aspen. They have bad business and billing practices. You've been warned. Updating. This really is the worst place to go to. They tried to send me home with a retainer that an amateur made in the office. You really can't make this up. Look at this retainer they tries to send me out the door with.

Experiencia fantástica: The service was top tier. I was actually taken to the back at the time of my appointment (that’s never happened before for me) and Karriel, who assisted me with X-Rays and guiding me through the building was kind and very helpful. Overall, she and everyone else did a phenomenal job.

Experiencia fantástica: I must say. This place has been very kind to me. I am a 35 year old male, and have suffered teeth issues since I was 14. Year and years with a lot of money spent, lead me here to Aspen Dental Dunwoody. I was told that I needed dental implants- but I could not afford them. The next option- my personal worst fear- removable dentures. The team here was a blessing for me. As I dealt with this massive transition- they were kind, joyful, encouraging. I have been to MANY MANY dentists throughout the years and this was by far my best experience end to end. Karriel, Char, Jauwice, Natalie, and a few others whose name slips my mind (sorry) Hugh Key shout out to you all. You have made a tremendous impact in my life.

Experiencia negativa: I CANNOT stress how bad my experience was here. First, I will touch on that my dental hygienists were great, and the second dentist I had here was great. HOWEVER, STAY AWAY AS FAR AS YOU CAN FROM THIS COMPANY. Here are two reasons: 1 - Aspen Dental is owned by Private Equity. What does this mean? This means that no matter how nice the dentist, dental hygienists, the staff are, their goal is to increase shareholder value and profits. They WILL charge you for services you did not receive, over diagnose you with cavities you don't have, do procedures you don't need to get as much money as they can out of you. I was charged over $400 for a procedure that they said they would do and then they couldn't find a dentist to do it. I had to call over 6 times and go in person to get my refund. Go with a family dentist or privately owned instead. DO NOT LET THEM TOUCH YOUR TEETH! 2 - Aspen Dental also partners with one of the WORST companies you can partner with: CareCredit. If you can't afford the service, might as well just sign over all of your assets to this company. This is a company formed by the most evil people in the world, it's a credit card for your medical bills. They'll trick you with a 'deferred interest' promotion which means they supposedly won't charge you for any interest on your medical bill for the promotional period of 6 months to 2 years, but if you have even ONE cent ($0.01) left on your balance at the end of the bill, your interest rate is OVER THIRTY PERCENT on the ORIGINAL BALANCE of the bill. There's a whole consumer report investigation done into this company on how TERRIBLE it is for the working people and how these company try to suck you dry of all of your money. So if your original bill is $1000 and you have even ONE cent left on your balance, then at the end of the promotional period, you will be charged OVER $300 in interest and then that will compound so next month, that will be over 35% interest on $300.01. Partnering with this company is truly disgusting and evil.

Experiencia fantástica: Natalie and Dr Smith were so sweet and efficient. I had a seamless process from start to finish. They were very receptive to my asks and patient with any questions I had.

Experiencia fantástica: I searched all around for cheaper prices for a root canal, Aspen Dental had the best price for me & has been the best help. SPECIAL THANKS TO TARENCE TATE!! He is very professional & VERY knowledgeable. I was nervous about my procedure and he reassured me that I was in good hands. Thank you, Tarence

Experiencia negativa: I made a same day emergency appointment for a severe toothache! I was there for 2 hours just to be told that I can get a procedure 5 days later that has to be paid in full in advance! Friendly staff, pleasant atmosphere but I left with a worse toothache and a bill

Experiencia fantástica: I came to Aspen after getting railroaded. The Aspen team was extremely competent and got it right the 1st time. I am extremely satisfied and grateful for Aspens expertise. Sincerely , J.T. Adamson

Experiencia fantástica: Great experience at Aspen Dental! The staff was friendly, professional, and made me feel comfortable the whole time. Highly recommend!

Experiencia negativa: Really horrible service here! My primary dentist needed my X-rays and exams and there was a major issue getting them over. My primary dentist never received the X-rays so I had to pay them $200 extra for them to do it. Aspen Dental didn’t do anything but charge me and arm and leg to tell me what I already knew. I would not recommend this place to anyone.

Experiencia positiva: Aspen Dental operates more like a car dealership than a dental practice. Scheduling an appointment through their website is quick and convenient, but once you arrive in person, be prepared to be upcharged. You will pay for everything, even for usually free services, like a basic cleaning.

Experiencia positiva: Mr. Dr. Hall is excellent at what he does my 1st oral surgery and I felt at ease with him he explains everything step by step beforehand.His chairside manners are 10 out of 10. Thank you doc for helping me out cause I was definitely in pain before the surgery

Experiencia negativa: Aspen Dental is good if you need an appointment quick and willing to pay high costs. Ultimately they are a money grab chain. They sneak hidden costs into your treatment plan. $200 for a “Comp Care Bundle” which is a water flosser and electric toothbrush, which I already own and told them that. Additionally, after reviewing the treatment plan I had duplicate charges on the printout. I went for a second opinion at a private practice and got completely different service and pricing. I requested a refund in person at Aspen and was told I would receive it in 5-7 business days. Only after I called corporate did I get my refund almost 15 business days later. I would not recommend this office or even this chain. They are trying to meet sales goals and it’s quite evident.

Experiencia fantástica: Staff was great and knowledgeable. Doctors and their assistants were personable . The vibe all around was superb . The gentleman who took my X-rays, the doctors and the lady in management (with locs, respectfully) made my visit spectacular.

Experiencia negativa: The staff in the front are nice . The only issue I had was the billing process , after I had my extraction I had a bill . Due to this extraction my bridge fell out two weeks later . I go to have the dentist look at the bridge . I can’t be seen , unless I pay $261 due to my insurance not covering the full x-rays ,and the remaining balance of extraction. To make things worse I call to check to see if my X - rays will be sent to my email , I have to wait to 7-14 business days for the X-Rays to be sent . I think Aspen Dental , should have more compassion for the patients instead of just being about getting paid!!!

Experiencia fantástica: Natalye and Tarence Tate, along with Dr. Harrington make a great team! They took great care of my mom who is a senior.

Experiencia fantástica: They took their time and explained to me the procedures and my options that were available to me very very kind people Very clean . The Receptionist That went over billing and insurance Very knowledgeable very understandin. Can't say enough about the staff there. Doctor was outstanding she really listened to my concerns and gave me advice that would really help me make a decision. I was skeptical at first but I'm going to aspen because thay only had a rating of 4out of 5 I give them a Five-star. Aspen dental in Dunwoody ga is a good choice

Experiencia fantástica: I had a great first experience at aspen dental! The dental assistant natayle was great! She was very patient with me, having to take multiple x rays while I was having tooth pain. The dentist was great too, Dr Hairston was through in her exam and treatment plan to address all my issues .

Experiencia fantástica: Let me say at first, 6 months ago when I first started coming to this location. I was in a car accident and needed new teeth. I came here not knowing what to do and how this all works... (I had no insurance and paid cash) Theres a new manager that cares. My dentures never fit until my final fitting.. There was people trying really hard. Shae! I appreciate all the trouble she went through to ultimately deliver to me smile that I absolutely love! Im giving a 5 star review because my end result. The never giving up and making sure that I was happy before the end result. The only thing I recommend is you ask questions! And if you really want something ask for it and dont back down. Thank you Shae and staff for working with me and making me a very happy man. Much luck everyone. Hope this review helps. I believe I not only got exactly what I paid for but also exactly what I was hoping for. Great job!

Experiencia fantástica: I had a great experience with Ms. Shae and Nicole at my dentist’s office! They were friendly, professional, and made me feel completely at ease during my visit. Their attention to detail and care for patient comfort really stood out. Thank you, Ms. Shae, Nicole, and the Aspen team, for making my appointment smooth and stress-free!

Experiencia fantástica: It was the best Dental Experience I have ever experienced. There was no pain, detail explanation and follow up. I can’t recommend Dr. Nelson, Dana, Nicole and additional staff enough!!!

Experiencia negativa: Aspen dental is a ripoff in my opinion! First of all running people through there like a fast food chain. Once I had an appt and sat in the waiting room for an hour before I was informed that my dentist was not there that day! I eventually had an implant done and to this day it does not feel comfortable and my gums in that area are very swollen. I could never recommend them to anyone!

Experiencia negativa: My apt was a 9 am but didn't actually get in until almost 10. A lot of unanswered questions about insurance. The dentist was very professional. What should've been a 30 minute appt ended being 2 hours

Experiencia negativa: Not good. I’m leaving this review… my appointment was a month ago… I have active dental insurance. I was told I needed an extraction a filling and a crown. YOU’D THINK SOMEONE WOULD WANT TO MAKE SOME MONEY RIGHT?? HAVE NOT HEARD ANYTHING AND I MEAN ANYTHING FROM THIS PEOPLE YET!! Was told they needed to schedule the surgery and I had to pay 100% up front. The lady wrote my SSN down on a post it and said she would call. I don’t know what she did with my social.. I’m sure it’s some type of privacy violation. There are all kinds of trip hazards here. The guy doing the X-rays has to step over a cord hanging from your mouth. One false move and that can be ripped from your mouth. Avoid this place at all cost!!

Experiencia negativa: I wouldn't go there anyway consider the health reasons of the sewage smell. It was so bad I ended up waiting in my car in the parking lot instead of the waiting room. Just to be told it would cost me a hefty amount of $200 just for a teeth cleaning. Mind you I have insurance, with no cavities or anything it was because I needed a special fluoride and didn't have the option to change it. So I just ended up finding a better practice in my area and I told those dentist was there any special fluoride they had to use for my cleaning and they said they never hard of that. Usually commercial dentistries tell patience that to squeeze more money out of your pocket. Can we say highway robbery!