Aspen Dental - South Bend, IN

Experiencia negativa: I have an exposed nerve and need my tooth extracted unfortunately. This has happened before, I know the procedure. I was told by Dr. T this could be done but would need to then fill the spot with bone after the extraction. I found out later that would cost over $2000, just to have a tooth removed! Then Dr. T was told I take a certain medication and he immediately said well we cannot do this. He gets all excited saying he could, like he has the capability, it would take 2 minutes, (although told in the beginning of the appointment my tooth would only be pulled if Dr “had time”) but would need to send me to an oral surgeon, conveniently he can send me to his person, so they can tell me that it’s okay to have my tooth removed. Umm what?? Then when I decline with tears in my eyes because I thought I was coming to get an extraction, I thought that’s what an emergency appointment would be, he dismissively says, I will call you in pain medication. I said I don’t want that and he actually questions me! I said it’s an exposed nerve, it needs covered the pain meds are not going to do it for me and now I’ve just read another review that there is a $50 fee to get the meds called in. That is hilarious, like is that even legal? I absolutely was turned off by Dr. T’s attitude. I’ve had cancer and take a bone med that is supposed to help with my bones and he says bc of this med that I take for “a bone disease or whatever” and extraction could cause something bc it was so close to the main nerve, although in the X-ray there looked to be plenty of space between the tooth and that large nerve. I’m not sure what he was even saying some of the time bc he was conveniently talking so fast but just his dismissive attitude was so yuck to me. He is the reason I’m not continuing to proceed with Aspen Dental. Well, and because I’m not trying to go to an oral surgeon and then back to him to get a tooth pulled. Still sitting here with tooth pain until I can find someone else but feel amazing about that bc I’m just so thankful I’m only out $29 from them, it sounds like it could have been worse!

Experiencia fantástica: Awesome place... friendly staff top to bottom...office manager Maribel helped greatly with the financing process and paperwork, dr trehan was professional and smart... helped explain things easily... dental assistants Morgan and Hunter and hygienist Dani were great... the whole team here is fast and friendly thank you guys so much!!!!

Experiencia fantástica: Great service ! Highly recommend. Staff was very friendly and helpful. The staff helped get me through the process much faster and Getting my motto aligners was so easy! So glad I came in. Thank you all for your help you did a wonderful job.

Experiencia fantástica: Maribel was so helpful through the payment arrangement yo make sure I got the care I needed for my teeth! Amazing person to talk to!

Experiencia fantástica: Had a great experience and was able to work out a plan thats within my budget. Maribel worked out all the cost and fit it all into my budget.

Experiencia fantástica: Ashley , morgan. Hector, Dr. Trehan, They all were awesome

Experiencia fantástica: Very friendly, Maribel was very helpful on the different dental procedures, Dr Trehan was helpful and friendly was a pleasant experience

Experiencia fantástica: Maribel the office manager help me with best price and payment plans for me

Experiencia negativa: The staff in the office was wonderful but the dentist was rude, unwilling to listen, argued loudly with another client next to me while I was waiting for him, and then argued with me. I was looking at over $10k in dental work that needed to be done and wanted to make sure that my options were explained thoroughly. I walked out of this appointment due to his lack of professionalism and poor client care. BEWARE!

Experiencia fantástica: Diana was a very good operation lead , made me feel at home , and also worked with me to make sure I got the best deal!! Definitely recommend

Experiencia fantástica: Got me in quickly and scheduled me for my extractions and immediate dentures fast as well. I’m out of network, but the doctor and staff worked to help me get what I needed within my budget. Looking forward to continuing to work with this location.

Experiencia fantástica: First visit Maribel was very friendly and supportive of my worry about cost. She explained everything in great detail.

Experiencia fantástica: Maribel did great, she was very informative, and helpful!

Experiencia fantástica: Very pleasant,very good experience. Thank you Maribel,Ashley,Hector Cynthia,and Dr Trehan!

Experiencia fantástica: Maribel, Mo, Dr. T and Dani were all very friendly and making sure all questions were answered

Experiencia fantástica: Maribel and Ashley were amazing people so welcoming and friendly. Maribel love all the advice she gave me. Dr. Trehan was so nice and understanding was straight to the point on what he want to do and gave the best options. Came in nervous and walked out so calm that I chose the right place to go too.

Experiencia negativa: Mo, Manny, & Ashley had excellent customer service.. very patient with me and explained my questions that I did have. BUT: my experience with Aspen was awful. I went for an appointment was told I had a wisdom tooth issue, it was an infection and I would need antibiotics and a light pain med. When it was time for me to check out I went to the desk and during that process I asked “Diana” did I have ANYTHING that needed to be paid, she told me “no, this was a comprehensive dental exam, it’s covered by your insurance there is no fee owed today”… and I LEAVE. 24hrs goes by I notice there is no antibiotics called into the pharmacy, I call Aspen THEN I was told in order to get my antibiotics filled I had to pay $50 to the dental office for them to call in my antibiotics. I called and spoke with Ashley, she explained to me that it is a charge to have your prescriptions sent to the pharmacy for you because it’s a “emergency visit” or something like that she explained I may not be using the right wording but, I then asked “Why was I NOT told this yesterday when I was here and I asked at check out did I owe anything?” I told her I thought that was weird to me because I’ve never been to a dentist office that sees you as a patient tells you that you need antibiotics then does not call them in because you must pay for the meds to be sent to the pharmacy. I called my insurance and found out Aspen is a big Money grab! How can you bill me for a “comprehensive exam” which is covered by insurance then say “well it’s a $50 charge for us to send your prescription”… SO I actually went to another dentist and took my Aspen records and expats that I got and what do you know, I was given ANTIBIOTICS, and a lighting med went to my pharmacy without a charge because I became a patient and as part of that appointment IT COMES WITH IT! Even the dentist went to couldn’t believe that even if that was case Aspen should have explained that and told me “THERE WILLBE A CHARGE TO HAVE YOUR PRESCRIPTIONS CALLED TO THE PHARMACY” he said he was confused why they are charging patients to get their meds called in, it’s something that comes with being a patient, he told me any provider that will send you home with a infection and want to charge you to have them simply e-scribe a prescription to a pharmacy is more about MONEY and not the care of the patient, and he was correct. I recommend NOBODY goes to aspen dental and the receptionist I spoke with was RUDE AND NASTY, she told me”stop yelling at me” and I literally was not I asked her a question and she KNEW what they were doing was BS as did not want to answer my question, she kept saying “stop screaming at me” and I LITERALLY was recording the call so my insurance could hear it when they told me “it’s a $50 charge for us to send your medication to pharmacy” and in that recording on my iPhone I did not yell at that lady NOT ONE TIME, she used that as an excuse to hang up on me 3x, when I called back the 4th time I got ASHLEY, she was very nice, respectful and pleasant. She don’t even belong there she should work elsewhere with nicer and more compassionate ppl like herself. On a scale of 1-10 Aspen gets a 1. I reported them to my Insurance and sent that recording as well. They can not be trusted.

Experiencia fantástica: The Ladies on the Operations Team went above and beyond to service my needs. The Clincal Team was excellent. Working in the public eye is an important job and this place Excels at its job‼️ Thanks Maribel, Ashley, Dr. Trehan, Dani, and Morgan. Just a well rounded STAFF‼️‼️‼️

Experiencia fantástica: It was a great experience experience everyone was kind and informative. I would recommend if you need dental help this is the best dentist I've been to and highly recommended.

Experiencia fantástica: Everyone has been great especially Maribel and Eden

Experiencia fantástica: Great staff Maribel, Emanuel, Morgan, and Ashley all took amazing care of me. They explained everything in detail so I was clear on everything that was going on. I would recommend them again.

Experiencia negativa: Worst ever. If you can avoid this place please do! I’ve been waiting for them to send my prescription to the pharmacy and have yet to do so, ridiculous. Also the dentist couldn’t even do what needed to be done because “he didn’t have the right tools”

Experiencia fantástica: Maribel and Ashley were extremely helpful at the front desk. The hygiene team was amazing as well. Emmanuel and Taegan, as well as Dr.Trehan of course! Everyone was extremely helpful and understanding which made it such a positive experience!

Experiencia fantástica: Always welcomed very politely. Work done very well. They always help to get the best prices and fitting payment options.

Experiencia fantástica: Moe and Amberlyn are so sweet, I have anxiety while getting wisdom teeth removed, they helped me out a lot. The doctor that did my removal was quick. Good service.

Experiencia fantástica: Thank you Dr. Trehan, Maribel, Ashley, Emanuel, and Cynthia for helping me solve my toothache! Such an amazing and fun staff!!

Experiencia negativa: Called me to come in for my appointment and have been sitting in the waiting room an hour past my appointment

Experiencia fantástica: Maribel and Diana were both awesome to work with. also the girl who took that denture impressions

Experiencia fantástica: Best experience I've had since I was a kid. They got me in and out, the staff members there are SO WARMING AND KIND, as soon as I walked. I am very scared of doctors and dentist, the staff members made me feel at ease. The front desk staff is so knowledgeable about everything as well as if they're doctors too. I had to get a wisdom tooth pulled and another tooth infront of the wisdom tooth pulled too because of the damage it caused. Can't say enough how WARMING AND INVITING ALL THE SATFF MEMBERS ARE my experience was really good. Wanna get special thank to DIANA(operations lead), ASHLEY(patient care representative), MORGAN(Mo), and ESPECIALLY DR. TREHAN. I WISH I COULD MORE THAN JUST 5 STARS BECAUSE THAT WHOLE PLACE AND STAFF MEMBERS DESERVES IT. THANK YOU ASPEN DENTAL ON IRELAND IN SOUTH BEND INDIANA, HIGHLY RECOMMEND COMING IN TO FIX YOUR SMILE!!!

Experiencia fantástica: Awesome place to visit Maribel and Cynthia are very nice nd are good people

Experiencia negativa: Edit bc I can’t respond, I have tried and tried to give them opportunities to fix this issue and the team there will Not work with me. I will NOT go back and pay more or allow my insurance to pay more for you to fix what should have been an issue in the first place! I only just paid off the 6k from care credit I should have never let them talk me into! Horrible experience. … Zero stars if I could. I know it’s been a while since I was in but I just found out from my new dentist that these incompetent dentists left half a tooth in my jawline. The last time I tried to make an appointment they gave my appointment away to someone else. They insisted they did not give me an appointment yet. I had the appointment reminder card in my hand and showed them and then they said oops sorry it was an error. I drove an hour to get there and they told me they made a mistake and gave my appointment away to somebody else, but if I wanted to wait until noon four hours away, I was welcome to wait. Give me a break. Your mistake but I have to pay for it. Ridiculous. They never did get my permanent dentures fitted properly. I can’t even close my mouth with them in. This hole hole in my gums, I thought was a sore from these temporary dentures ends up being an actual tooth you can see on the new x-ray. The entire roof is there and they just broke it off and left it! I don’t recommend them to anybody for anything. I have nothing bad to say about the hygienist except they told me they were giving me a toothbrush and it ended up causing me over $100. And that they would give me new heads there when I need them and I’ve never gotten a single one of them! Just save yourself the time and headaches and BS and just go somewhere else.

Experiencia fantástica: Very attentive and completely toke care of my problems Did a very good job! Thank you Ashley,Maribel

Experiencia fantástica: Excellent service from Maribel, Diana, Ashley and from Dr. Trehan and his entire team are the best!

Experiencia fantástica: Maribel was so sweet during the consultation. Also, Dr.T, Ashley, Cynthia, Morgan, and Hunter were all very supportive and kind. I came in with excruciating pain, a swollen face and possibly the worst I have ever felt in my life. Dr. T was quick, kind and efficient. A very kind place, indeed.

Experiencia fantástica: Friendly, thorough service! Thanks to Aspen Dental, I have not only repaired and improved my teeth, but I have also improved my daily dental hygiene routine! Thanks Team Aspen Dental.

Experiencia negativa: It is now February and I still have not received my $1200 cash back. I have called their office multiple times. I was redirected to different people, and no one had an answer for me. I received a statement in the mail for a care credit card that I owed additional money. I had to send this credit card information to show that I had paid $1200 in cash And I didn’t owe anything because I never received any treatment for anything.I was a walk-in appointment and never received any care. At this point it will be the end of my review because I have decided to take them to court. Previously $1200 in “cash” and 2 months later of still waiting for my refund I find this Aspen Dental to be very callous to my individual needs. I require pre-medication and after calling their office several times to see why this had not been called in to CVS the day prior to my teeth extraction, I was pretty much fed a line of malarkey by a non-clinical person who basically dropped the ball and continued to play word salad with me for most of the day. I was told the dentist said I wasn’t a good candidate for premedication. I have MVP And I understand the consequences of having my teeth worked on without pre-medication. Finally I became so frustrated with the run around that I just cancelled the appointment. After calling repeatedly for my refund, since it was cash, each time I was transferred from person to person and ultimately I still do not have my refund. 2 months later and I still don’t have my refund of $1200 cash.

Experiencia negativa: Awful experience overall. I only chose this office because they’re open on weekends, and that turned out to be a mistake. I came in at 9am for a routine cleaning. I was there for two hours, and for the last 45 minutes I was just sitting around waiting to check out. No explanation, no urgency, just wasted time. To make it worse, I never even got the cleaning done as it was already 11am and the hygienist already had a patient. Instead, by the end of the visit I was told I’d need to pay $2,600 for a “critical” procedure and that I must do that before they would even perform a basic cleaning. It felt like a bait-and-switch: schedule a routine cleaning, spend hours there, then get hit with a huge bill and sent home without the service you came for. Extremely frustrating. I won’t be coming back.

Experiencia fantástica: It was a very Experience. Thanks to all there , everyone was polite, helpful and very sweet.

Experiencia fantástica: Maribel, Mo, Ashley, and Dulce were so helpful! Emanuel was a great hygientist!

Experiencia fantástica: Nice staff. Very i formative throughout. Compassionate

Experiencia fantástica: Great service.. the staff was friendly and cooperative. Great help from Maribel creating a road to my dental success!!

Experiencia fantástica: The people were wonderful. They were kind and caring for my daughter. Treated her with respect. Explain everything they were doing and made pic were we understood them better. Made sure she was comfortable with everything they did . She not afraid to go back to them .

Experiencia fantástica: Staff was very friendly and accommodating Maribel, Ashley, Emanuel, Morgan, Taegan, and Dr. Trehan were amazing

Experiencia fantástica: My experience with Aspen Dental was very good. Everyone was friendly and very professional. They kept me informed about every aspect of my procedure.

Experiencia negativa: tl;dr: Aspen dental upsells and will unethically remove your teeth in order to force you to do much more invasive procedures. I had 3 teeth pulled here and when I went to the faculty at IU (IU School of Dentistry), they found so many things wrong with what had been done at Aspen, including the fact that these teeth did not have to be removed. Removing them would have netted them a lot of money (over 20K) if I did all my work there. After having a lot of work here during 2019, I began to go to the Indiana University School of Dentistry in Indianapolis. Aspen gave me a 23,000 treatment plan. When I looked it over, it included a 500 tooth brush. I have a son-in-law who is a dentist (he joined the family after this), but I do know upselling in dentistry is a thing. This felt more like a business transaction. In addition, they pulled three of my teeth because this gives them the opportunity to do more of restorative process which includes implants, crowns, etc., i.e., it puts a lot more money in their pockets. I asked if there was an intervening procedures that would allow my teeth to be saved. They said "no." When I went to Indy, where you are overseen by the faculty and have student dentists working on you (no upselling), they saw the X-rays and were so confused about my teeth removal. They also showed me a number of problems with my dental work with Aspen. We had to redo all of it. Thankfully, it is a lot cheaper because it's a school. But Aspen absolutely robbed my teeth.

Experiencia fantástica: Maribel Quintero Help me feel very much at ease when I came in today to talk to them about my tooth problem we got to the end and I sat down with her at the desk. She explained to me everything and what they had to do on what part that I had to pay out-of-pocket, I was really upset at first, but she put me really at ease. She walked me through the credit procedures, and I left and came right back, and I felt comfortable paying my copayment and she got me in the same day to get my tooth extracted. I’m so sore but you know what she is a hell of a lady and they really need to keep her and the lady that was in there with me during the procedure her name is I believe it’s Cynthia with Dr. T. He is an excellent dentist and I felt so much at ease. I felt no pain. I’m doing much better and God bless those two ladies in the office he needs to keep them. They deserve raises both of them.

Experiencia fantástica: Everyone at this Aspen Dental location has taken wonderful care of me yet again and I’m so grateful to Ashley, Maribel, and Emanuel for their care, patience, and kindness. I really can’t thank them enough for everything they’ve done to make me feel welcome, comfortable, and heard.

Experiencia fantástica: I had a great time getting my infected wisdom tooth removed all thanks to Moe's personal bedside manner, Manny's anesthesia skills and Dr. T's extraction.

Experiencia fantástica: Things moved quickly and finances were taken care if in a timely manner.. The staff made me feel very comfortable

Experiencia fantástica: Mo and the doctor were lifesavers. They were able to get my procedure done on the same day as my intake - two days before Christmas! Would recommend to all

Experiencia fantástica: I'm not a fan of going to the dentist, but the staff here made the process smooth and helped ensured I would be as comfortable as possible.

Experiencia fantástica: Easy to work with and the employees are very nice. Diana and Morgan did an amazing job. Dr. Trehan was very understanding and helped me have a good plan for my mouth.

Experiencia fantástica: Hunter was wonderful today. She made me feel at ease thru the whole appt. Thank you

Experiencia fantástica: Just an amazing place. Diana, Dulce, Emanuel, Morgan, and Dr. Trehan. Just amazing people and helped me with all the information about my teeth. And helped me fix the problem I have with my tooth. I recommend AspenDental.

Experiencia fantástica: Had a crown restoration a couple months back and have had no issues! Maribel, Ashley, Morgan, and Emanuel were super helpful throughout the whole process, would highly recommend!

Experiencia fantástica: Maribel and Ashley were extremely helpful and very nice. My first time at an Aspen facility and I was very very impressed by everyone. Especially Maribel and Ashley. Thanks?

Experiencia fantástica: Everyone else was a bit rude but Maribel was the best and very nice she helped us get in and out

Experiencia fantástica: Ms Maribel and Ms Ashley were Very friendly and informative. Great customer service

Experiencia fantástica: Excellent experience. Very professional. Very helpful. Awesome staff!!

Experiencia fantástica: Great experience and super helpful staff!! Maribel, Ashley, Mo, and Teagan were all great!

Experiencia fantástica: Mo and maribel are Amazing people and helped me with discounts and providing me with adequate help

Experiencia fantástica: I have been to this location many times and this is by far the best visit I’ve experienced. Morgan (Mo) did an excellent job of taking caring or me through and through. I had to get X-rays; an examination and a bridge prep and Mo was there throughout to make sure the procedures went flawless and make sure I was comfortable and understood what to expect each step of the way. She also set me with Manny to get a cleaning and a whitening today which was awesome because it saved me a trip as I am a small business owner and extremely busy. Thank you Mo! You rock! I would also like to give thanks to- Ashley for welcoming me when I got there and getting me checked in and back right away. Cynthia for helping during my initial exam (she has worked on me in the past and always does a great job) Maribel for helping me understand my costs and although I paid over 3k for the visit she almost made it painless to fork over the cash, almost, lol. Dr. Trehan for making it painless as possible and getting it over fast with and the bridge prep went super smooth. Manny for being able to get me in same day for the cleaning and whitening and I am extremely satisfied with how it turned out. Thank you Mo and Aspen Dental!!

Experiencia positiva: The staff are very professional and really made me feel at ease regarding any procedures that were done. I would highly recommend your facility.

Experiencia fantástica: Great clinic, staff is kind and attentive to any special requests. Emanuel, Maribel and Hunter ensured all steps were explained to me and I was comfortable throughout my cleaning and filling.

Experiencia negativa: They promptly got me in for my "free consultation!" The office itself is rather uninviting, cool and impersonal, with no doors for privacy while you are discussing your problems with the doctor. The doctor was rushed and didn't explain options thoroughly. When meeting with the finance person she ended up being the person to better explain the options. In the end I opted to go with another Dental provider. Here it is 7 months later and I am receiving a bill for $156.00 for an x-ray they took during my free consultation. Beware! "Free consultation" apparently doesn't mean free!

Experiencia fantástica: The entire staff was professional, knowledgeable and very friendly. Diana, Ashley, Dr. Tehran and Hunter. Hunter was an awesome dental assistant (very professional, polite and has an extremely calming personality). I have had a couple anxiety ridden appointments with dentists in the past and she made me feel comfortable and relaxed from the beginning exam through the finish of my tooth extraction with her polite and professional .demeanor. Awesome personality and highly recommended!

Experiencia fantástica: Top-notch experience from start to finish! From my very first phone call, Aspen Dental delivered outstanding customer service. They were friendly, helpful, and worked around my schedule with no hassle at all. When I walked in, I was greeted immediately with genuine smiles. The women at the front desk set the tone—professional, welcoming, and incredibly personable. It’s rare to find a place that treats you like a priority instead of just another appointment on the books. Aspen Dental in South Bend truly goes the extra mile. Highly recommend! Dulce and Ashley

Experiencia fantástica: The team here was amazingly hospitable. Mo, Cynthia, and Dr. T took such wonderful care of me. Maribel went above and beyond, explaining my insurance benefits for the procedure needed. I highly recommend this location!!!

Experiencia fantástica: Polite, personable, professional and efficient. No waiting. Very good experience and highly recommend.

Experiencia fantástica: Cracked my tooth and they were able to accommodate me the day. The receptionist were perfessional and able to take care of my insurance problems.

Experiencia fantástica: Every one was friendly. Moe and Hunter especially did a good job,

Experiencia fantástica: Maribel was an absolute star when helping me through financing and making the right decisions for me. Highly recommend. Everyone I worked with there was fabulous and helpful.

Experiencia fantástica: Best dental place I've ever been to, I was seen by hunter, who was absolutely nice and explained everything very well, as well as being understanding of my terrible teeth lol. The doctor was insanely well at what he did and made me feel comfortable, even if he was ripping my tooth out, he was extremely fast precise and nice.

Experiencia negativa: Office staff is very kind, but, the doctor is a money hungry con artist. Went in to have a tooth removed, that's all I wanted, the tooth was cracked at the root and causing me immense pain, all I wanted was for it to be removed, this would have been just a $500 procedure. Upon inspection the doctor lied to me and told me to the effect that if I were to just have the tooth removed and do nothing to fill the empty space (putting in a crown) that it would mess up the surrounding teeth, making it seem as if the surrounding teeth would then loosen and possibly fall out. ( i later, after the procedure found out from another dentist that all that really happens is the surrounding teeth slightly shift towards the gap and that is all.) The doctor spun me this lied in order to get me to approve of a procedure that cost $6,500. The procedure consisted of removing the tooth, cutting open my gums, drilling my jaw, and hammering in a titanium implant, and then attaching a cap/crown (fake tooth) 6 months later. After the initial procedure and finding out he had lied i was angry but thought "atleast there will be a tooth" roughly 2 weeks ago I went in and the fake tooth was installed to the implant. The fake tooth now wiggles like a loose tooth, hurts to chew with, and then began to hurt on a regular basis as the tooth i had removed used to. Today I want in to have the fake tooth removed from the implant, all that was necessary was to unscrew the fake from the implant. When he came in a was given numbing cream and he had the assistant begin prepping the anesthetic. I asked what was going on, all I wanted was the fake tooth removed. He then told me simply that the implant had failed completely (hence the pain, he messed up).The doctor was going to anestheticize me and operate on my mouth WITHOUT CONSULTING WITH ME OR TELLING ME ANYTHING! In conclusion this doctor lied to me and conned me into doing a far more expensive procedure, not because it was necessary, but, because he wanted that extra $6k, and messed it up! My mouth is now worse off than before I went to have the tooth removed. DO NOT TRUST A WORD THIS DENTIST SAYS! He doesn't care about what's best for you or what will work, all he cares about is parting you from your money!

Experiencia fantástica: Dr. Kapoor, Frankie, Jen, and Cetta were all nice and helpful.

Experiencia fantástica: I have a very welcoming in to Aspen Dental I would say I got answers to every question an then I was up front with them a told Morgan I want to get all the tops teeth pulled an then I was taken back to the lounge to wait to talk with Diana and she done everything she could do to get me where I was able to get all the work done that needs to be done at this time. I will definitely be back for more work when it’s time

Experiencia fantástica: Everyone was very helpful and friendly. The technology used was amazing. Maribel helped work out the best payment plan that was affordable and best met my needs.

Experiencia fantástica: I want to personally thank Maribel ,Emanuel,Teagan! Very professional , best service I’ve ever experienced!

Experiencia negativa: HORRIBLE AND A JOKE AND RIP OFF!! NEVER WILL I RECOMMEND ASPEN DENTAL. They never bothered to address my problem, but then tallied up a total of $13,000....BEWARE OF ASPEN DENTAL IN SOUTH BEND INDIANA!!!!!

Experiencia fantástica: Everyone was very nice and patient with me. Maribel made me feel comfortable and helped me tremendously and I can't thank her enough for helping me with the financial process. Dr. Trehan was very good at explaining things to me and made me feel comfortable about asking questions. While waiting I never felt tense due to the lively atmosphere in the office~ It was my first time coming to Aspen and the experience was great! I would definitely recommend!

Experiencia negativa: I had to cancel an appointment... Canceled on 10-18-25 Saturday Called to confirm 10-20-25 Refund may take 7-10 days Called today 10-27-25 to check status Per billing no refund issued Per desk at Aspen location, was issued 10-22-25 !!! ( this is 3 days after I called to confirm & 5 since I canceled ) I wouldn't be so upset if I was checking status and someone actually knew what is going on instead of being put on hold and then transferred through the same loop over and over to get put on hold again. :( i have spent an hour only to be transferred back to again. I just want to ask for a number I could call to get an answer on the process and how long...? $2,000. Was taken from me in a matter of minutes but, getting a refund that is supposed to be guaranteed is not an importance is how Aspen is making me feel. I will be glad to see my account reflect my refund as soon as possible.

Experiencia fantástica: Thanks a lot Ms Cynthia for being there for me in time of need.Really enjoyed the support you offered

Experiencia fantástica: Maribel did a great job. Professional, personable, and efficient! Cynthia made sure I was comfortable. Dr. Trehan and Emanual was great at explaining everything. We had a great experience.

Experiencia fantástica: Excellent employees! So very knowledgeable and helpful. Put me at ease.

Experiencia fantástica: Everyone who helped was wonderful. Shout out to Maribel who was very helpful. Manny did a great job. Wait time was shorter than I expected

Experiencia fantástica: My experience at aspen for the 1st time was very good..Maribel was very patient with all my questions and made me feel very comfortable with understanding the plans.

Experiencia fantástica: Not only was the Dr awesome, but the staff was super accommodating. Hunter was very nice. They got me in on emergency and was able to do the same day procedure to alleviate my pain. Diana went above and behind to get me the help I needed.

Experiencia fantástica: I would like to acknowledge the wonderful job Hunter and Deagen did at Aspen. Their reassurance helped me a lot. Very positive and sweet.

Experiencia negativa: There is only one dentist n he’s rude and doesn’t like an intelligent woman to speak her mind. He refused services It didn’t bother me. I will make complaints until he’s removed for poor deliverance, and poor introduction of self. Nvr said who he was when walked room just said my name and started talking.

Experiencia fantástica: Maribel, Dulce, Ashley, and Taegan were all very helpful. The whole staff was great.

Experiencia fantástica: Operation team Maribel an Ashley were great Clinical team were great Dr.trehan and hunter thank each person making it comfortable

Experiencia fantástica: Thank you all for your help and you are all greatly appreciated! Thank you Maribel, Ashley, Hunter and Dr. Trehan. Thank you for helping start with my new smile!

Experiencia fantástica: Huge thanks to Maribel and Diana for their outstanding service. Maribel went out of her way to assist me.

Experiencia fantástica: I had a wonderful experience with Maribel, Ashley, Dulce, Morgan and Dr, Trehan! They were all very friendly, knowledgeable and made me feel very comfortable for my visit!

Experiencia negativa: I went there first to get permanent dentures made which I was happy with eventually after several trips but I went there the other day to get my teeth cleaned and have a tooth put back in my denture which is the second one that had fallen out in 2 months and I've only had the denturess since last November. I bought the second to highest price dentures they had trying to get a good quality denture I love the fit but I'm not too thrilled with the teeth falling out. After I got there to get my bottom teeth cleaned and came early because I called the week before and told the gal a tooth and phone off my denture so she told me to come in at 9:00 instead of 10:00 they had no record of that but the gal at the front office told me that I had no dental insurance which sense I had an hour to waste I found out that I didn't somehow I got canceled by my company. I was then told that I had $121 something credit from the last time I was there which was last November and why that wasn't reimbursed I don't know but anyway they said that would cover the cleaning which I went ahead and had done had to go back the next day after I went home and got my temporary denture to where to work that day and drop the other denture off to have the tooth put back in. When I got there they told me I owed $500 and something dollars for the cleaning since I had no dental insurance which I was not happy about at all if they had told me this beforehand when they found out I didn't have insurance I would have waited to get my teeth cleaned since I had already been canceled by them two times on getting my teeth cleaned so what's a another couple months until I can get dental insurance reinstalled again. I was also told by the dentist that I had two cavities one of which she told me about first time I was there and while I was waiting to get my dentures fitted correctly I said why don't you fill the cavity and she said oh that's not a cavity we'll just watch that okay fine. Now the other cavity she said it's between the bottom back tooth and another big tooth back there what she said I would have to have two crowns put on in order to correct this cavity which would cost me approximately $4,800 I think not. I am also questioning being charged $500 something dollars to have the teeth cleaned with the x-rays and stuff when I only have a bottom set of teeth left shouldn't have at least be half price since it's only half the teeth that are generally in your mouth? Needless to say I am looking for a new dentist for my realties on the bottom but somehow I got suckered into pain 1200 or something for this 7-year plan to cover the dentures so I guess I will have to keep going to them for that and I just hope a tooth doesn't keep falling out every other month because it's a real pain in there you know what. Very unhappy with the service and the communication apparently between co-workers and whatnot when I called the week before and was told to come in an hour early to have the tooth and the denture taken care of before I had my teeth cleaned and they had no record of it would not recommend

Experiencia fantástica: On short notice they squeezed me and they were fantastic. Maribel, Diana, Ashley and Dulce were very helpful, and super friendly! Thanks ladies !

Experiencia fantástica: Marbiel was awesome at answering my question. Also Mo was fantastic at helping get rid of my worries

Experiencia fantástica: I love the service here! Maribel was a big help in explaining my financial options. Ashley and Dulce all made me feel very comfortable. Dr. Trehan explained my procedure and was option to answering all of my questions. Morgan gave me a great personality and made me feel very comfortable with my X-rays and scanning

Experiencia negativa: I was told I was gonna get permanent teeth at top but the dentures they gave me a way too big for my mouth. I can barely talk and my union insurance paid for charges and I get these different charges every two weeks. now it’s every month a different charge that’s way higher now I am worried if I can ever get teeth at the top of my mouth because I do like to eat meats They said it was a healing process, but now I worried because my mouth is healing now and it’s only been a couple months. What shall I do now?

Experiencia fantástica: Maribel was very nice & helpful & I really appreciate her service.She made me feel very comfortable about my upcoming procedures.Will most definitely recommend other ppl to come to her