Aspen Dental - Norfolk, VA

Experiencia fantástica: Very friendly and accommodating. Answered all of my questions, provided me financing options and gave me a very detailed work up of the upcoming procedures !!

Experiencia fantástica: First time here. Liked all the people. Easy Peasy.

Experiencia fantástica: Excellent experience at Military Hwy office in Virginia Beach. Highly recommend!

Experiencia fantástica: Shaun and Dr. Phaup were awesome! no pain at all, very kind and patient.

Experiencia fantástica: Dr. Turkewitz is amazing! He is the most patient, gentle, and understanding oral surgeon I’ve had the pleasure of meeting. We set a treatment plan and everything met my needs. No unexpected charges. Ms. Nicole, his assistant has the best energy. And anytime I went in for surgery, any nerves I had subsided. She just naturally helped me maintain calmness. I had denture implant surgery July 2025. Pain didn’t set in until about day 3. Minor swelling. Kept lots of facial ice packs on and off. It helped keep swelling to a minimum. Tylenol/motrin was a good remedy for pain. Healing abutments were placed in December. Temporary dentures, were given throughout the healing process as my gum structure did change. My final prosthesis was placed February 2026. The process is pricey, however being able to eat like a normal person is priceless and worth every penny spent. My teeth are as close to natural as they can be! And my smile has brought back the confidence I lost. Definitely recommend.

Experiencia negativa: After my son got a referral to orthodontics for crowding, I called Aspen Dental and requested an appointment for clear aligners. I was told that I had to wait until my son turned 16. So, a couple months later on his 16th birthday I called and made an appointment for clear aligners. Fast forward to the day of the appointment. We came into the office 30 minutes early. There was no one at the front desk so I signed in on the clipboard. 10 minutes later someone came in behind me and signed in. Still no one at the desk. Finally, 10 minutes after our appointment was scheduled, I stood at the front desk until I got someone's attention who then told me that I was past the grace period and missed the appointment. I told her I'd been here for over half an hour and pushed the clipboard towards her at which point she finally picked it up and walked away, only to come back a few minutes later and bring us into the back. Someone took my son to take some x-rays and then he came and sat in the dentist chair and a technician chatted us up for 10 minutes or so before the dentist arrived. She poked around in his mouth for a few minutes. Said everything looked pretty good. She recommended better flossing and said the front desk will see us out. At that point I told her that we were there for clear aligners and she looked very surprised. It was then she told me that they don't offer clear aligners to teenagers. That was it. No other reason to be there so we left. What a waste of time. Total clown show.

Experiencia fantástica: This location is very nice. From walking in the front door where Jayla the receptionist meets you to the very end of the appointment. Will recommend this location!

Experiencia fantástica: Aspen was amazing! All the staff were knowledgeable and informative. They also listened to my concerns. Kay did well with scheduling my appointment and fitting me in with no problems.

Experiencia fantástica: Everyone was very nice and respectful and helpful with getting me through and setting me up for a full set of teeth if you need them try Aspen

Experiencia negativa: This is the worst place I have ever done business with! They do not conduct in a professional manner and I believe they steal money! Do not discuss billing matters at the time of the appointment or when they confirm the appointment, do not inform u that ur provider has left and new provider is not in network until after ur appointment. Offer the craziest financing I have ever encountered. And don’t get me started about closing their office but not informing their patients. Stay away unless u want a headache!

Experiencia fantástica: Excellent Service, professionalism and hospitality. Loving and caring the whole time They Helped me through the whole process I recommend Aspen Dental to anyone who wants the best dental care in the 757 !!!!

Experiencia fantástica: Great office expierence! I will be back!

Experiencia fantástica: My first visit was very informative and the x-rays was very detailed

Experiencia fantástica: My appointment today was amazing, staff is extremely pleasant and I’m excited to have teeth after five years!

Experiencia fantástica: My visit went great. I’m gonna need dentures however what I’m gonna have to do financially is getting pulled and then set up payments for.

Experiencia fantástica: Everyone is very friendly and knowledgeable.

Experiencia fantástica: Was able to see me same day after my crown came off. Great customer service

Experiencia fantástica: Great service. Good communication

Experiencia fantástica: Nancy was very professional. Explained everything in simple terms.. Very good experience.

Experiencia fantástica: Aspen dental is awesome. today I didn’t have enough to get work done on my teeth, but Jayla came through and help me apply for Carecredit and I was so happy, I was able to get all my work completed and paid for. I give them 5 stars. That was a true blessing, and the staff is excellent.

Experiencia fantástica: Nancy the hygienist made me feel so comfortable during my procedure.I scheduled my future procedures with her.I want to thank Kay the operations manager for helping me with my personal dental needs.She made me feel very special including speedy my dental needs. She also told me Aspen Dental in Norfolk is one big family

Experiencia fantástica: Office visit was amazing. Jayla, gave me all my options. I will be back!

Experiencia negativa: Why would you have appts available online for emergency visit if is not TRUE! I get woken up at 8am by a RUDE lady on the phone telling me I need to reschedule. Ask the reason for my appt I told her I’m in pain and she said my next available is March 3rd!! Yea you go head and try to have a tooth ache for 2 weeks not me. That’s lady gone over the phone it sure isn’t welcoming. Check her please! This isn’t a free clinic for her to talk like that.

Experiencia fantástica: The staff here was very professional and informative.

Experiencia fantástica: Everyone is so friendly and kind. My procedure was very smooth. Thank you for your service.

Experiencia fantástica: My brother Eddie actually had the experience with Aspen Dental. He said the entire staff were very friendly. Dr. Phaup was knowledgeable and professional. Thanks to Ms Jayla for her patient and kindness. I will definitely recommend family and friends to this company.

Experiencia fantástica: Absolutely the most professional and supportive team !! It always a pleasure coming to ASPEN DENTAL

Experiencia fantástica: Everyone was very nice and professional Made feel very comfortable and at ease

Experiencia fantástica: I had an amazing experience at Aspen Dental! From the moment I walked in, the front desk staff was welcoming, professional, and efficient. The office was very clean and organized, which immediately made me feel comfortable. The dental team was absolutely wonderful. They took the time to explain everything in detail, answered all of my questions, and made sure I understood my treatment options without feeling pressured. The dentist was gentle, patient, and genuinely caring — which is HUGE for someone like me who gets a little nervous at appointments. What really stood out was how smoothly everything went. I didn’t feel rushed, and the entire staff worked together so well. They made something that can usually feel stressful actually feel easy and reassuring. If you’re looking for a dental office that is professional, compassionate, and thorough, I highly recommend Aspen Dental. 10/10 experience — I’ll definitely be back!

Experiencia fantástica: Well please so far with services. Awesome doc and his helper

Experiencia fantástica: Ms. Nicole , the lead Dental assistant was very professional and knowledgeable. Dr. Turkewitz was also professional and kind. His dental work exceeds excellence, and I highly recommend him at Aspen Dental.

Experiencia negativa: Your establishment sucks. Horrible experience and very much overcharged for such a poor service. I left this office looking like I just got out of the ring with Mike Tyson and the recovery process was way longer than I was told. To this day my bottom dentures are still uncomfortable. I feel like for the money they charged I should have a perfect smile. I recommend highly that this should be the last place to go for any and all dental work. IJS

Experiencia fantástica: Love these Guys thank u so much

Experiencia fantástica: The staff at the Norfolk Aspen Dental is so kind and helpful. They are very patient and friendly. I highly recommend this office for any and all dental needs.

Experiencia fantástica: Super friendly, works with you, gets things done fast!! Highly recommend

Experiencia fantástica: Staff was very pleasant. Everything was very well explained. And they got me right in.

Experiencia fantástica: I love this office and my new teeth. Kay and mackenzie are great. Dr turk is amazing!

Experiencia fantástica: Great experience. Excellent staff, fast scheduling, I will definitely recommend Aspen Dental they worked everything out perfectly for me.

Experiencia fantástica: Aspen Dental made me feel mattered. They excepted me as family. I went into there place of business worried never doubting faith in God . They made me know I was secure and safe . There account manager , sat me down and went over my dental plan , front to back not leaving not one loop hole, oppose to bad business. She was thorough upfront and honest. She understood the assignment. Thank you Aspen for the comfort. Thank you for making me feel safe.

Experiencia fantástica: My experience was great love the customer service and my experience with my mentor and the dentist very polite and kind would love to get my dental problems completed hear but the cost is experiential thank you for taking time to see me and explain my dental problems

Experiencia fantástica: Everyone was polite and professional. Very thorough exam and provided suggested options. Very easy to speak with and get questions answered.

Experiencia fantástica: very pleasant experience! everyone was nice to the front desk, hygienist, financial consultant and the two MDs. I had a wisdom tooth removed and it was fast! They even got me a appointment the same day. I am thinking of switching from my main dentist to you all. Thank you so much!

Experiencia fantástica: Staff is very professional and knowledgeable of the service that I received.

Experiencia fantástica: It was my first visit and from the time I checked in and until I left, it was a great experience. Jayla, the medical assistant gave me a tablet to fill out my questionnaire. The dental assistant that did my X-rays was humorous and made me feel comfortable. My Hygienist and my Dentist made me feel comfortable. They explained everything I needed for a healthy mouth and future advice on keeping my teeth healthy. Overall wonderful experience.

Experiencia fantástica: The whole staff was courteous and professional. They were very knowledgeable about my situation and explained my options in complete detail. If you absolutely have to go to the dentist, I recommend you go to Aspen Dental N. Military Highway! Thanks guys.

Experiencia negativa: Lady from this dental place called to get information from me for an appointment that I was to have two days later. I originally called for the emergency services that they say that they offer. This lady got my info and explained to me that they WOULD NOT be extracting the cracked tooth that I originally called about until they make sure THAT I CAN PAY!! So they aren't concerned with the cracked tooth and the pain I'm in, just whether or not I can pay! Wow!! SMH! I was able to find someone who set me an appointment for the next day. So thankful for the other dental company because I am in much pain! Hopefully, this review will help you see what seems to be most important to Aspen Dental! I wish that I could've given zero stars!

Experiencia fantástica: Great place to do your dentures! Very happy live the office and staff

Experiencia fantástica: I came to Aspen dental to see about getting my teeth done because I hate my smile and I meet the general manager Ms Kay Davis that took care of me. She told me by time I finish you will be walking outta here with a smile to dye for lol and she keep her promise they are so nice they treat you like family soon you come thru the door THANK YOU ASPEN !!!!

Experiencia fantástica: Aspen dental surpassed my expectations....the customer Services was top tier also the Dentist handle me with care being as scared. Thank you all i appreciate the team.

Experiencia fantástica: I had a good experience in the Aspen Dental office . The staff was friendly and courteous. I was comfortable and i did not feel nervous. The visit was very pleasant..

Experiencia negativa: It was very disappointing, Aspen dental Dentistry fail me extremely for the service that I received. Point blank.

Experiencia fantástica: Aspen Dental in Norfolk was truly amazing very professional and outstanding customer care! They made feel comfortable and eased my fears and anxiety.

Experiencia positiva: Each encounter with personnel was pleasant. All were professional, competent and knowledgeable.

Experiencia fantástica: Everyone was extremely nice and informative, I can’t say thank you enough for all the dentist Mr. T and all his crew did for me and my self esteem is so high

Experiencia fantástica: Great dentist work and real good price and they'll work with your budget

Experiencia negativa: So bad treatment from staff, they asked to pay before give service, l can’t believe such attitude.

Experiencia negativa: Lady with blonde dreads and glasses is rude. Don’t put Walk-in services and emergency services if it’s not guaranteed and don’t lie to patients on the phone to lock them into appointments under false pretenses. I’m pregnant in pain and a milspouse and should not had to experience the unprofessional treatment that I have today. I will be reporting y’all to tricare. Update: I already called the customer service number who did nothing except connect me to the “answering service” who took information and lied about having an on call dentist call me back. You all will never get my business again

Experiencia fantástica: I have to say I’ve had a great experience with them from start to finish starting with explaining and giving different options to making sure, I fully understand everything that will happen through the experience all staff very friendly also affordable with different options for payment. Overall, very great experience and would definitely recommend them to a friends and family

Experiencia fantástica: Very professional and very nice, The ladies up front are so very nice and knowledgeable. This was a great experience!!!

Experiencia positiva: UPDATE - things have improved so need to give credit where due. Front staff much better than in past. Helpful. Back staff still wonderful!! The back staff is just wonderful. Great experience each visit. Front staff not friendly and a lot of unprofessionalism. This is based on multiple visits and really takes away from overall ratings. The importance of good first impressions in business is very important and the front office staff should really be looked at. Not answering calls, eating at the desks and yelling back and forth, rude comments to patients from certain staff. Ms. Nancy is just amazing and a true gem!

Experiencia fantástica: Very good office staff. Very professional service.

Experiencia negativa: Hard to get in contact with staff and most calls go to the voicemail and no one never returns the call . Not sure how is the dentist surgerical.dkilld are as of yet, but hopefully it's nothing like their virtual communication oral...Will know within time and will keep you guys updated..

Experiencia fantástica: The office manager and all of the dental staff are amazing!!

Experiencia fantástica: Staff and crew were top notch. Personable, friendly and efficient in getting me seen and a solution provided. A refreshing approach for sure

Experiencia fantástica: I have never had an experience at the dentist like yesterday. It was a great experience. Staff was friendly and very helpful. Was given detailed instructions on what was going to be done during procedure and after care. Would definitely recommend to family and friends.

Experiencia fantástica: Great scheduling got me into a great treatment plan and on the journey to great oral health.

Experiencia fantástica: The doctor and staff very professional and friendly.I would recommend them to my family and friends.Jayla and McKinley was the Best.

Experiencia fantástica: Everyone was very helpful & polite. Very knowledgeable and kind.

Experiencia fantástica: Very pleasant experience. All staff Very polite, explained each step before starting. By far my best experience at the dentist.

Experiencia fantástica: Jayla is very efficient and friendly the entire staff is great I' am looking forward for my return visit.

Experiencia fantástica: Jayla is very efficient and friendly. The entire staff is great! Specifically, Nancy made my cleaning experience so much better than it’s ever been. I actually look forward to my next visit.

Experiencia fantástica: Very professional!! Very clean environment!! Very friendly and they listen to your concerns. I also like that they have fast appointments. Blessings!

Experiencia fantástica: Best experience ever! They greeted me when I arrived Lay sat me took my X-rays Dr Turkewitz came in explained everything he saw John did a great job with my cleaning and then I went back up front and Jayla went over all of my insurance things! I felt right at home! I will be sending all my family here! Awesome Team

Experiencia negativa: Didn't know others that come in after u was put ahead of others the wait was very long and ther no privacy when u checking out, waiting room is small. People were very nice.

Experiencia fantástica: Everyone was so nice, very thorough. The dentist was exceptional. Explained everything, and talked to me like I was I was a competent person instead of an old person. (I'm 72) Her name was Dr P, won't even try to spell it lol . John the hygienist Was very nice and Lay was as well.

Experiencia fantástica: I went in VERY nervous and was treated so professionally and pleasantly that I calmed down quickly. The staff was wonderful and friendly. A big thanks to Jayla for being sweet and understanding of my nervousness.

Experiencia fantástica: Couldn’t ask for a better dental experience the staff and experience was all around great and they actually try to help people out I love this place

Experiencia fantástica: Every one there was professional & kind I recommend I could go just because everyone is so kind I had forgot why I went... I was so amazed ...

Experiencia fantástica: I was so scared of going to the dentist that I hadn’t been in years. All the people working at the Norfolk office was very nice and eased my fears by going slow and being understanding. Thank you!

Experiencia fantástica: Very friendly and knowledgeable staff that truly made me feel comfortable. All my questions were addressed and answered to my satisfaction. I am glad I made the choice to come here.

Experiencia fantástica: As always, Aspen Dental took great care of me. They are knowledgeable, efficient and always provide great service. Thanks again!

Experiencia negativa: The office I visited in Ohio was very thorough and treated like they cared. The office on Military Hwy in Norfolk 1) Had a rude person answering the phone 2) the dentist looked at me for a couple of minutes and recommended all my bottom teeth come out and some of my top. They wanted 9,000$ AFTER my insurance paid. Now, to be fair, my teeth are bad. They don’t hurt me,though, and i was really going because they wouldn’t schedule a cleaning without a full exam. The hygienist and xray tech were incredibly nice, but i think they dentist was too quick to tell the DA to scratch what the last office said, scratch the cleaning the hygienist was going to do and tell my the teeth that I have need to come out. She did offer tissue when I started crying,tho.

Experiencia fantástica: Everyone at this facility are awesome very friendly and knowledgeable of their job.keep up the good work

Experiencia negativa: Today was my first visit to the Military Highway locatio in Norfolk. They emailed me this morning asking for my Insurance information. I called the number and it took at least 3 minutes to get through the AI part and then when I finally got through, the lady came on and said "Hold for a minute," then I waited another 5 minutes and she said she was too busy to talk (this is about 11 AM ) and she asked for my number to call me back. I never received a call back, and when I arrive about 2:50 for my 3 PM appointment, she wanted to see my insurance card and drivers license. I had left all that at home on my desk as I was waiting for the call back that I never received. I told her I had copies of both on my phone but it took me about 5 minutes to look for them after I was at counter looking at an employee who was frustrated because she couldn't handle all the calls and people. When I got back to her desk, she said it's already in to your appointment time. It was 3:02 on my apple phone. She said she would have to reschedule me asI was already into my time. 2 Minutes REALLY! I said forget it. Aspen Dental is too big for its own good. I will find a good independent Dentist. Unfortunately my dentist retired earlier this year and I thought Aspen Dental might be good for me because I have homes in Fl and Va. I was wrong. Support your private practice dentist.

Experiencia fantástica: Dr. Turkewitz is probably the most refreshing doctor I have had in a very long time. He listens, he cares, he puts the effort in to help you. I wish we had 1,000,000 Dr. Turks. This is a great practice and I am very happy to be a patient. - Rachel H. Also Kay was very direct and genuine, i appreciated this, and Nicole was so so so so very helpful. Love the staff.

Experiencia positiva: I felt that McKenzie did an exceptional job doing my x rays and all the preparations for the dentist. I spent the majority of my time with her. I had a few minutes with the doctor, she covered a lot of the things I had questions about and I felt she did a good job. Where they lost me was in the sales office. My particular dental needs were in the $23,000 range. I expected a detailed explanation of those costs but that was not the case. I was almost immediately handed a tablet so I could apply for financing. I was approved for partial financing north of 35% interest rate and deceptively displayed at a weekly payment. I wasn't born yesterday so I declined the predatory financing. I was then and only then offered a "limited" 10% discount coupon on the balance after the bad financing. Obviously the business office killed this for me and I won't be using Aspen Dental

Experiencia fantástica: Absolutely love this office , very professional and very knowledgeable of information…..

Experiencia fantástica: Everyone was so kind and thorough. They understood my special medical situation, and they are willing to help me when other dentists wouldn't.

Experiencia negativa: Did not address my infection or pain that I went there for nice people but not good doctors

Experiencia fantástica: I had a great experience at this office. I expressed my concerns, and the staff listened, helping me through my worries. My interactions with the front desk staff, as well as throughout the facility and with the doctors, were excellent. I did not feel pressure and communication was great among staff.

Experiencia negativa: I went to Aspen Dental for an implant. The clinical work was fine. The administrative side was not. They require you to pay 50 percent or more of the pre-insurance cost when you schedule. If insurance later covers it, you have to request a refund. If you do not ask, they keep the money as credit for future visits( this is basically a free loan. Im NOT interested in receiving Aspen bucks . Just give me the money).In my view, that policy is confusing and not customer friendly. I have a doctorate , a great paying job, and probably a better credit score than dentist that work there. I have never been asked to place 50 % up front. I'm also fairly certain that this practice breachs many of thier contracts with insurance companies. Additionally, I was also rushed into procedures without a clear explanation or a written cost plan. They pushed to start several interventions and the implant in the same year, which maxed out my insurance and left me paying the rest out of pocket. The reasonable approach would have been to begin the implant the following year so benefits would reset. Bottom line: the front-office policies and communication made me lose trust and cost me money. The dentistry seemed competent, but the administrative operation felt high-pressure, non transparent, and unethical. I would not return and I would not recommend the location.

Experiencia negativa: This is a Scam. I was pushed into some Gingivitis cleaning I thought would be part of my regular cleaning. No you have to pay up front for it. NEVER have I paid upfront for a cleaning. Ever. Its sales people at the front desk. Im bringing a couple dental professionals to my so called Gingivitis cleaning.

Experiencia positiva: The Aspen dental associates are professionals and know their expertise. The work was performed with minimum discomfort and minimal discomfort days after.

Experiencia fantástica: Great staff ! Needed an extraction was taken right away .Great service! Very professional and caring for my wellbeing .

Experiencia positiva: Insurance issues every time I have an appointment. Today had to pay co-pay because they didn’t call my other insurance for verification. After payment, I called my insurance for approval. It went through. They do this all the time. Also they wouldn’t refund my payment. It will take 10 to 14 business days.

Experiencia fantástica: My first time visit was great. Very professional staff.. I felt very welcomed and comfortable when I walked in. The staff was amazing and treated me family. They took very good care of me.

Experiencia positiva: Employees and drs were friendly, knowledgeable and professional. I believe I would have been very pleased with the services, but the cost and lack of accepting my insurance (cigna-DHMO), was out of my budget.

Experiencia negativa: If I could give 0. I would. Treated my wife and I very poorly. Took 11 months to tell us insurance didn’t cover it. Next thing you know hit with a 5k debt from collectors when we have the money to pay it.. could have just gave us the bad news and helped us out. do better. Oh yeah all of the work they did needs to be re done. DO BETTER.

Experiencia fantástica: The staff at Aspen Dental are amazing! From the front desk receptionist, x-ray tech, doc, hygienist, and especially Kay! Such a beautiful woman and so helpful! I recommend this particular facility, hands down! Thank you all for making me feel comfortable to have this much needed uncomfortable procedure!

Experiencia fantástica: I thought I was going to a different dentistry office when I went Aspen, but I was glad I did! Everyone was pleasant, helpful, and very knowledgeable about their part of my dental needs. I know I am in very good hands!