Advanced Family Dental & Orthodontics

Experiencia fantástica: If I could give your office a 20 I would. Everyone is kind, respectful, caring and very knowledgeable. I've never been to a dentist office where everyone goes out of their way to be so kind. I'm so extremely glad I found this office!! Thanks to everyone employeed at Advance Family Dental & Orthodontics you guys run an efficient and Awesome business!!

Experiencia fantástica: I went there for a cleaning they’re great !

Experiencia fantástica: Great experience. Nice and friendly.

Experiencia fantástica: Stacey was very kind. Professional. And helped me tremendously throughout my procedure. Definitely recommend this dentist office for all your needs.

Experiencia fantástica: Great staff! Never wait long.

Experiencia fantástica: I had a great experience as a new patient. The hygienists were so gentle and Dr.Patel was so transparent about my treatment plan and I can tell she really cares about her work. I am thrilled to have a dentist I trust

Experiencia fantástica: Wonderful service patient kind Very friendly..

Experiencia fantástica: After seeing the "Dentist Of Death" these people saved my life. The were kind, patient, and gave me a great smile. Doctor Wilson and Denise are OUTSTANDING and their level of professionalism and understanding is 5 star. I will even note that the receptionist even made my visit a great one. I hope if your looking for a Dentist you give them a try. :)

Experiencia fantástica: Shelly is amazing. She really cares about health of your teeth and gums. Instead of just trying to up sale you.

Experiencia fantástica: Shelly is amazing! I work in healthcare as well, and I appreciate gentleness,kindness and being explained procedure and provided with recommendations. She’s definitely a key component to the team.

Experiencia fantástica: Shelly has been my hygienist for years. She is friendly and professional. She takes time and care with her patients.

Experiencia fantástica: Shelly is the absolute best!! She has been treating my gums for years and has always been so professional, gentle, and compassionate!

Experiencia fantástica: Shelly as always does a wonderful job! Thank you

Experiencia fantástica: I recomend to my family and friends all the time. The staff has been amazing Nancy has been a huge help.

Experiencia fantástica: Shelly did a fantastic job!

Experiencia fantástica: I’ve been coming to this location for years. Every time I arrive, the staff is friendly and welcoming. They always assure that you’re comfortable and take the time to listen to your concerns. Shelly and Nancy make the experience quick and easy!

Experiencia fantástica: Staff was very welcoming. Dr Dave was very efficient Laura was pleasant kind & informative. Overall very happy with service

Experiencia fantástica: Maria Frankfort office was phenomenal I loved the knowledge and excellent customer service she rendered today . Great asset

Experiencia fantástica: Lavae was very patient and kind and gentle with my cleaning. Great experience

Experiencia fantástica: Cleanings with Shelly are always perfect and fun! She is gentle but thorough. Dr. Davi is fantastic too.

Experiencia fantástica: Felt well taken care of

Experiencia fantástica: Got a deep cleaning and the staff did a great job. It was quick and they made sure nothing was hurting me during the cleaning. 10/10

Experiencia fantástica: Michelle was a great hygienist. Very knowledgeable and informative.

Experiencia fantástica: Lavae along with the whole staff here does a great job!

Experiencia fantástica: Dr Dave, Tracy and office manager Nancy was so great and transparent! They made me feel so comfortable the whole time and went over billing with me anytime I asked! Great place to go!!!!

Experiencia fantástica: Stacey and staff were gentle and friendly. Great service

Experiencia fantástica: Everyone was professional, friendly and helpful. My appointment went great. I highly recommend this location.

Experiencia fantástica: Love the positive vibes! Everyone explains everything and is gentle. Lavae did my cleaning and it was very pleasant dentist visit!

Experiencia fantástica: I saw Shelly today and it was great!

Experiencia fantástica: Both dental hygienists were great, especially skilled using the water spray / suction equipment without drowning you with too much for cleaning your mouth. Lavae did a great job polishing and flossing. No pain.

Experiencia fantástica: I’ve been gone for awhile so I hadn’t been able to have my braces tighten in a long time but regardless of my situation with my teeth and what type of shape the were in,I was able to get help and work done on them quickly. Especially dentist Shelly who was super helpful and patient with cleaning my teeth absolutely a wonderful Dentist:)

Experiencia fantástica: Michelle was the best today. She did a great job cleaning my teeth and was extra careful making sure my mouth didn’t hurt during my X-rays.

Experiencia fantástica: Overall, my experience was wonderful. Shelly made sure I was okay during the entire process of my dental cleaning.

Experiencia fantástica: Dr Patel was awesome! Patient and kind. Laura great as well. The entire staff was awesome! Nancy and Tracy great! Great experience.

Experiencia fantástica: Shelli and Leray were amazing. So kind and did a great job.

Experiencia fantástica: Very professional and my hygienist is great

Experiencia fantástica: Hi we are very greatful to have found this dental office very nice Grp of dental experts

Experiencia fantástica: Shelly is the best hygienist and always takes great care of me and my teeth. Left with my teeth feeling so fresh and clean thanks to her and her assistant.

Experiencia fantástica: LOVE this place! The staff was extra nice during my visit. Talked me thru the whole process of the extraction and also had convos with me during it. The assistant was talking to me the entire time which i appreciated while the dentist was doing the extraction. She also played music for me! Even tho they weren’t able to get the whole tooth out (because of my root canal) i was pleased with their service. They recommended me to an oral surgeon and got me in the next day to get the rest of the tooth out..

Experiencia fantástica: I Love all the staff at this office. My kids and I have been going here for 10+yrs. I haven’t had a bad experience at all. They’re all friendly, professional and very helpful in every way. Thanks for being so kind! Keep up the great work!

Experiencia fantástica: What great place to get our dental work done Took great care of both my daughter and myself. 5 star treatment. Back for a second visit and everyone is so nice can’t wait till the next one

Experiencia fantástica: Omg. I have been coming to this practice for years and they crush it every time. From the front desk staff with Nancy and Tracy, to the clinical staff with RDH Shelly, I’ve had the best experiences! I’ve gotten ortho done here as well. Proud of the doctors and staff for making this practice what it is. My teeth are phenomenal and I walk out each time feeling more educated on my oral health.

Experiencia fantástica: They were so good with my kids! Staff was great!

Experiencia fantástica: Staff is great and professional I love it here!

Experiencia fantástica: We Love it here. my kids have been going for 2.5 years now it’s always safe and fun for them. The staff is so pleasant and the dentist are amazing.

Experiencia fantástica: Staff members were super friendly and helpful!

Experiencia fantástica: Amazing experience! Always quick, painless, and very relaxing.

Experiencia fantástica: Warm inviting atmosphere for those of us that don't like going to the dentist. Front desk service was very friendly and inviting and my hygienist Martin was professional and painless.

Experiencia fantástica: Friendly and thorough. Ive been a patient for 3 yrs after moving to area. Very happy with the work and advice.

Experiencia fantástica: This facility is incredible!!! My kids have never had a bad experience. The front staff is very sociable and welcoming. They remember their clients names and their interests. Always engaging. The dentists/orthodontist are always kind and understanding with kids. I would definitely recommend.

Experiencia fantástica: Best experience! So patient and sweet with my children they felt so comfortable!

Experiencia fantástica: We’ve had a wonderful experience with this dental office. All four of my children have been coming here for their dental care, and we couldn’t be happier with the service we’ve received. We always feel welcomed by the friendly and professional staff, and they consistently make my kids feel comfortable at every visit. My two oldest currently have braces, and their orthodontic care has been excellent. The team always takes the time to explain everything clearly and makes sure we understand each step of the treatment process.

Experiencia fantástica: This my favorite place it’s always great energy and positive vibes. Nothing but smiles and laughter every time especially with my two favorites at the front love them

Experiencia fantástica: LOVE LOVE LOVE everything about the area! The people are all very friendly - very welcoming - good vibes all around 10/10 would recommend !!

Experiencia fantástica: My four children and I have been coming to this dental office for years. The front end staff are incredibly kind and fun. It’s always a great experience to chat with them! The office is very clean! The hygienists and Dentists are very thorough. They explain each step and make sure you are comfortable at all times. We will continue to visit advanced family dental in Frankfort every six months!

Experiencia fantástica: I had a great experience overall as a new patient. The front desk was very helpful and friendly and my dental hygienist Paola was very gentle and treated me like I was more than just another patient. Best dental experience I’ve ever had and I would recommend for anyone in the area!

Experiencia fantástica: This was a very pleasant and informative experience for me. Dr. Dave is a very professional and caring dentist. Not only did he take time to explain the problems with my teeth in detail, but he also explained the alternatives available for treatment options. The office staff is also very courteous and pleasant. I would definitely recommend this clinic to anyone in the area who is seeking a good family dental clinic.

Experiencia fantástica: my new hygienist Martin was very professional and polite, and very patient with explaining the process of the procedures that i needed. He did a very good job with cleaning my teeth.

Experiencia negativa: They lie to try to get money out of you. Went in as a new patient and you know most dentist have to go through those normal procedures when you're a new patient like imaging, X-rays, things of that nature. As I was leaving the appointment I was told I wouldn't have anything that I had to pay out of pocket for that date of service. I had two chipped teeth next to each other which were causing me issues the doctor claimed the only option was to extract and get a partial and later on in life to get implants. I agreed only believing the paper I was given on how much everything would be and what I would have to pay out of pocket after both of my insurances which was only $70 something dollars and some change. Except, months later I receive a bill saying I had to pay $500 something dollars and only showing one insurance. I called both insurances and they told me they both made payments. Best believe I wouldn't be going back to this place nor would I recommend anybody.

Experiencia fantástica: DR. Dave, n staff are really wonderful at the care that is provided. Straight forward as to proper care and remedies. The work we have had preformed at the office has left us knowing we were treated correctly. None of the dental work has failed. We leave with confidence.

Experiencia negativa: Got braces from this place, my brackets constantly came off from the softest foods. First day of braces 4 brackets broke from white bread, and when I went to get it fixed, the woman that put the braces on had a bad attitude and would talk loudly about how I need to eat softer foods when I had already told her I broke it from white bread. This happens frequently, as one time I got bite blocks and I felt my teeth hitting the brackets and I told her that it felt weird, so she adjusted them and a day later my teeth bite the bracket when I’m not even eating, just stretching, and it breaks. I have had a horrible experience in this place, they don’t treat you with respect at all, just shoves metal tools in your mouth and have a bad attitude, and when you break a bracket or one comes loose, they will give you a hard time and start chewing you out as if it was your fault at all. Don’t go to this place. EDIT: I appreciate you responding with the same copy paste bs you do with everyone else, because you don’t actually care about feedback, just money. Look at all the reviewers complaining about insurance scams. It’s unacceptable

Experiencia negativa: My experience with this dental office was terrible, I made an emergency appointment for my son because he was in pain the entire weekend and I was just trying to get him somewhere because his real dental office at the time had no appointments, and after reading the reviews I thought okay I’ll take him. When we got there the front office ladies were nice and courteous when we got to the back they took X-rays then we saw the dentist, he proceeded to say my son’s tooth was bad and needed to come out and that he had a lot of cavities he then examined my son’s tooth that was hurting him and took the mirrored looking thingy and tapped the tooth hard enough that I heard it hitting the tooth and my son was jumping he asked him did that hurt he said yes he then proceeded to tap the tooth and push on it which I could see was hurting my son. Very rude when telling me what was going on with my son’s teeth. We left there with nothing being done but them giving me e referral for another dentist that is downtown and did not accept insurance cash only. Well needless to say that was not acceptable for me . Me being the Mom I am I got very upset said thank you took the referrals and the X-ray. I decided to try his real dentist office again luckily they had a cancellation and was able to see him , got there gave them the X-ray told them what the other dentist said , he said he doesn’t have a lot of cavities the tooth that was giving him pain he fixed gave him something for the pain and that was it. My son felt better after he left. I will never go to ADVANCED DENTAL AGAIN. This is just my experience there and I thought it may help someone else.

Experiencia fantástica: Did not even have to wait. Knowledgeable staff. Great happy friendly faces. Nonjudgmental. I put off seeing dentist for years and years. They are very patient and understanding of life circumstances. Pain? What pain? As someone who never went to dentist due to phobia it was a great experience.

Experiencia fantástica: I was pleasantly surprised at the friendly and knowledgeable staff. The Dentist was kind and answered all my questions. Usually going to the dentist is an arduous affair for me, but I was put at ease immediately. The office is clean and easily accessable. I will definitely be going back for all my dental needs.

Experiencia fantástica: Friendly staff! Doctor is very kind and attentive to your needs. He was very patient and concerned if you felt anything. Always a pleasure to deal with everyone there. The front desk is skilled at dealing with the insurance companies and assisted every step of the way. Would recommend!

Experiencia fantástica: Super friendly office staff. I received a very thorough cleaning and exam. Very happy with my experience. I would definitely recommend this dentist office.

Experiencia fantástica: Shelley is thee absolute BEST dental hygienist I’ve ever seen! She is AWESOME!

Experiencia fantástica: I greatly appreciate the professional but personable care of Dr. Dave and the staff. Especially; the kind, thorough, and excellent customer services of Sarah and Tracey. Thank you!

Experiencia fantástica: Check in was quick and easy front desk staff were happy and welcoming and dental hygienist Shelly was kind and informative Great experience over all!!

Experiencia fantástica: This was our first visit at the dentist office. The experience was great! Everyone was nice and friendly. Office was very clean. Appointments were timely appropriate no wait. Found my new dentist home

Experiencia fantástica: My doctor was very kind and explained everything clearly staff was really friendly Diane murphy

Experiencia fantástica: My two sons and I have been patients for years now and the experience is always well done and everyone makes you feel comfortable!

Experiencia fantástica: Advanced Family Dental is amazing and I need a lot of work completed on my teeth. Dr. Dave is amazing and the staff are so nice.

Experiencia negativa: Dentist are incompetent. I’d check to see if licensed to practice. Barbaric. Horrible work and extremely inexperienced. His own staff told me to go elsewhere. They promised me a refund for such horrible experience. Tori from Great Lakes Dental was rude to insurance agent . Office manager Nancy Rivera met her after my contract was written up added $1000 .She insisted I was Hispanic. !! So inappropriate and unprofessional Place is filthy and a corporation,,, . All about ripping patents off fast careless treatment . I did get partial reimbursement $1700 because of burning my gums . Sores galore . Dave is dentist went against plan I had already was told . He threw my partials and told me I should have gotten implants. If he can’t do simple procedures Definitely would NOT trust him to work on ANYONE!!!! Still awaiting INSURANCE REIMBURSEMENT. as promised by Nancy and Tori . Was told to get legal advice. Will see if I get $$$ back as written by both ladies ..

Experiencia negativa: This is an unfortunate review… My boys have been coming here since they were babies (10 years) and we have never had an issue. However, when it was discovered two years ago (2022) that my now 9 year old had a small cavity on his baby tooth, we were told they would “keep an eye on it.” Fast forward to July 1st 2024, he had a routine cleaning and X-rays. We were told everything was good and we left. 2 weeks later I brought him back in because even I could see that the tooth with the cavity didn’t look good. At this appointment, we were suddenly told he would need a pulpotomy and the infection had spread to his nerve. I regret keeping my frustrations at bay because this was completely avoidable and flat out negligent. We are scheduled with a pediatric dentist who confirmed that he should have had the cavity filled when it was discovered and we wouldn’t be here. Sadly, we will not be returning to Advanced Family Dental as I’ve lost all trust. This is a reminder to parents to ask questions, trust your instincts and don’t be afraid to advocate for your child despite the trust you may put in those who should have your child’s best interest at heart.

Experiencia fantástica: They new who I was upon entering the waiting area. Friendly and took care of explaining everthing and steps to help correct issues.

Experiencia negativa: While making my appointment I confirmed my insurance with plan number and member number. This was accepted and appointment was made. Fast forward a few days to day of appointment and I receive a phone call saying my insurance is not accepted. It was three days ago, but now it isn't somehow. Now, I just wasted three days of pain that I could have been finding a different dentist. If these people can't even figure out what insurance they accept while making an appointment I don't really trust them with my dental care. Good luck with this place

Experiencia negativa: Extreme pain during an extraction and was denied a prescription for pain medication. I felt like I received either the wrong amount of novocaine or none at all. I wouldn’t recommend this facility to anyone!

Experiencia fantástica: The staff are all so friendly and helpful! They are very thorough and very good with kids! We will keep coming back:)

Experiencia fantástica: I absolutely LOVE my dentist and his staff! Everyone is so friendly, professional and supportive. They always make me feel comfortable. There’s no anxiety of going to the dentist for me. I would highly recommend Dr. Davey to others.

Experiencia fantástica: Dr. Dave and his staff were amazing!! From check in to check out, I had a Wonderful experience. Looking forward to a Healthy and Beautiful Smile

Experiencia fantástica: I give establishment 5 stars. I think i have been here 4x’s and they are always so pleasant when checking in and my last 2 visits have only been for cleanings which were handled by hygienist Shelby Fox who is excellent and her assistant who was also so welcoming. Im sorry I had forgotten her name. Advanced Family Dental is the place to go in my book!

Experiencia negativa: Awful and corrupt place. Did a basic checkup with scans and asked if I would pay out of pocket. They said no it’s all covered under my insurance. They sent me a bill anyway and when I refused to pay they sent it to collections. Hope the IRS gets you for your corrupt ways. Edit: I appreciate you reaching out with the generic copy and paste response. We’ve talked and you sent me to collections with no explanation. You obviously don’t care about actually doing anything and I hope anyone that reads this review knows they’re full of it and won’t actually help in any way.

Experiencia fantástica: Dr. Admin is such a great doctor! Came in for a cavity and the process was painless in every way. Literally almost fell asleep. 10/10 ⭐️

Experiencia fantástica: A time for my appointment fit my needs. The staff were ready on my arrival and I my insurance was checked for coverage and copay prior to the procedure so that I knew ahead if I wanted to procede.

Experiencia negativa: Originally went in for significant mouth pain. Took 50 xrays and told me to come back for another appointment for a crown. When I went back a week later and still in pain, dr. Said he would need to refer me out for a root canal (took the afternoon off for appt so was obviously upset). Endodontist did root canal, went back to advanced for sizing and temp crown. Temp crown fell out 4 days later, called and emailed office 4 times in 3 days, finally got a call back 2 days later…..was told i can pick up a kit at drug store to get it back in, or schedule appt. Broke temp crown trying to put it in myself, called and emailed office, no response. Amazingly, i get 35 reminders via text and email starting a week out from my next appt with the reminder of the $50 cancellation policy. Showed up for my permanent crown install and it didn’t fit. After filing the crown and another tooth down, dr cemented it in and asked how it felt. I said “not great” and he said give it a few days. On 1st appt, dr. Never introduced himself, nor did he ask me any questions. I should have went with my instincts and not have gone back. Only reason for 1 stars instead of zero is he referred me out for the root canal. $400+ out of pocket after insurance, but glad i did not let advanced do it. Staff seemed friendly and almost apologetic for dr….not good. Over $700 out of pocket, 4 visits, and < great results.

Experiencia fantástica: I found the staff to be very professional and personable, they were efficient and the Dr. Was efficient and gentle when extracting my tooth.. I am new here from Washington and so happy that I found a good dentist

Experiencia negativa: I was a new patient to this company. The first date that I came they rescheduled my cleaning saying that they did not have enough time after already completing exam and X-rays. When I come back for the cleaning, the hygienist I had did not give many breaks between passes and could clearly tell I was struggling to breathe. Even after telling her to give me a sec, she kept telling me to open my mouth and trying to still shove tools in while I’m catching my breath. I told the front desk when they scheduled me for the next appt that I do not want her. I then go to my car and look in the mirror at my teeth to see she left blood all over my cheeks and chin. So then I call to speak to the office manager about this who of course is not available and never returned my message even now more than a week and half later. Unprofessional in every sense of the word. Guarantee I won’t be returning. And noooo I’m not interested in calling back your office to discuss, like you say in all your generic responses. I did that already and you clearly have poor customer service.

Experiencia fantástica: Excellent experience. Wisdom tooth was pulled. Less than 10mins it took after Novocaine settled in. Great job!!!

Experiencia positiva: I love all of the staff. However, I don’t like being treated by Dr. Dave. Anytime I tell him an issue that I’m having he tends to arrogantly blow it off like I don’t know what I’m talking about with my own mouth. I will probably be looking for a new dentist because I just haven’t had a pleasant experience with him. Everything else with this office is amazing.

Experiencia fantástica: Very kind and caring. They really did an excellent job with my 15 yr. old son. After they finished examining his teeth my 3 yr. old jumped in the chair and opened her mouth wide. She was ready for them to check her teeth. I highly recommend them.

Experiencia negativa: So, I went to this dental office for a routine cleaning. I was told I needed a deep-scale cleaning. I was given a service plan with the price for the deep-scale cleaning. I specifically asked “Is this price the total amount I will have to pay?”, I was told yes. I agreed to the price and the service was performed. A few weeks later I received a bill in the mail for $142 plus change. I called the dental office to ask why I was receiving a bill and was told the insurance company didn't cover certain charges and that I should reach out to the insurance company to find out why they didn't cover the charge. I asked Tracy, an employee of the dental office. did they check the prices with the insurance company before they gave me the service plan, she said yes. I then asked why am I responsible for the balance and stated the dental office needed to call the insurance company to recoup the $142. Tracy became very rude and told me they would not reach out the insurance company and the balance was my responsibility since I signed the service plan. I responded by telling her the dental office ensured that the balance on the service plan was the “total cost”. That's when Tracy hung up the phone! I couldn't believe an employee would disconnect a client in mid-sentence. Tracy needs some customer service training. I would definitely not recommend this particular dental office to anyone. The dental office quoted me incorrect prices, charged me additional fees after giving me a written quote, and then was disrespectful when I questioned their billing practices. The hygienist did a great job but again the disrespect and billing practices need to be investigated, in my opinion. Andreana

Experiencia fantástica: It was great. Best dentist visit ever. Usually I feel pain. This time I felt a little pinch but not like before. Pulled out teeth with no pain of shots. Think I'm going to go back to him he is good.

Experiencia fantástica: I've been going here with my kids and myself, for quite awhile and recommend it highly! Always a great experience and professional. The dentist has always been attentive and answered my questions thoroughly which has not always been the case for past offices I've been to.

Experiencia fantástica: Professional and clean atmosphere! My hygienist was beyond amazing! She was knowledgeable, gentle, and took her time. She also made sure I was doing well during my cleaning.

Experiencia negativa: Very rough. I asked for a specific dentist and they scheduled a cleaning on the day he was not there. I got the dentist that I did not like because he’s too rough and too fast with the check up. While checking my teeth after my cleaning, he scratched my lip really hard with the pick. They let me walk out with a glob of red blood on my chin. The cleaning lady was also very rough after I said one part was irritated. She kept scraping at it after flinching multiple times and I was near tears :( don’t take your kids here. I’ve been forced to come here since 15.

Experiencia negativa: Dr. Abdul Aleem Dave is unprofessional and probably the most uncaring dentist I have ever met. My son came in for two cavity fillings and the dentist did not even go over the procedure or numb up my son enough even though he was in pain. He was scared and in tears the entire time and now the fillings have fallen out after less than a year. Then my wife came in for periodontal work only to find out from other specialists that she didn't need it. I do not recommend this dentist or office for any dental issues.

Experiencia fantástica: Everyone in there is professional, very knowledgeable about their craft. Customer service is awesome, and they make you feel very welcomed! I am one who DO NOT like needles, when it was time to get a shot he assured me it was gonna be quick and easy and it was! They’re very gentle when working on your teeth. I usually hate going to the dentist but their whole setup, atmosphere is welcoming! I would recommend anybody to choose them for their dental service!

Experiencia fantástica: Always friendly. Took care of my son's cavities without giving him a shot in his gums! Thanks again Family Dental my son HATES SHOTS!

Experiencia fantástica: The staff at the Frankfort office are always polite and helpful..I definitely suggest to anyone who is looking to switch or be seen in general give them a call not only will you feel better after your teeth are clean you will also be in good company