Riverchase Dental Care & Orthodontics

Experiencia fantástica: Overall was a good experience, ( as good as going to the dentist for fillings can be) lol Was in and out in an hour.

Experiencia fantástica: From the moment you walk on the door until you leave, you are treated soooo well!!!!

Experiencia fantástica: I genuinely love this place. I think health is such a intimate & vulnerable part of our lives. I was really scared to go to the dentist, but I finally decided to go for it. I came here & I really wouldn’t want to go anywhere else. They’re all very nice & make me feel safe. I really cannot recommend the staff and care enough. Thank you for all you do for me!!!

Experiencia negativa: Changing dentists because my old one was dropping my insurance but I’m going back to my original dentist. Simply put, these guys oversell services. After delays and waits, I was told it would be $1200 for a deep cleaning. Ridiculous. I left. Everyone is polite, but the vibe is this is the way we do it and there is no alternative. Waste of my time.

Experiencia fantástica: Noemi and Jan were so nice and explained things so thoroughly. Will recommend for friends and family!

Experiencia fantástica: I am so grateful. I selected the dentist because during my search her name kept popping up. Upon my arrival, the staff was very welcoming. I instantly felt like I was the only patient. During the process my pressure started to rise. I thought that I was supposed to fast prior to my visit. The dentist halted my procedure, and rescheduled me. That tells me that my health was as important to her as it is to me. I'm a lifetime patient. I will refer my friends and family.

Experiencia negativa: Free Exam and Consultation Experience: I was contacted by a dental office and invited for a free exam and consultation. I attended the appointment and was seen by Provider: Phuong Tran, who conducted the initial exam and provided a treatment estimate. However, I was disappointed by the provider’s lack of professionalism and chose not to proceed with any treatment. Unexpected Billing: To my surprise, the clinic billed my insurance company without my consent and charged me personally for services that were not rendered. Despite multiple follow-up calls, the issue remains unresolved. It’s also concerning that the office does not offer any email support, making it difficult to document or escalate the concern properly. Later, I received a call from a dental office collector demanding payment of the balance and asking me to visit the office where the initial “free” exam took place. Unprofessional In-Person Visit: I visited the office in person, hoping to sort out the billing issue. Unfortunately, the staff I spoke with was unprofessional, dismissive, and unhelpful in resolving the matter. Final Thoughts / Warning to Others: Always insist on written consent or documentation, even if the service is advertised as free. What starts as a “free consultation” may lead to unexpected charges. Avoid engaging further if the staff displays unprofessional or irresponsible behavior—your time and peace of mind are valuable. My experience with the office staff, particularly one male employee, was among the worst I’ve encountered in a healthcare setting.

Experiencia fantástica: This is a very knowledgeable and kind place for your dental work ! Very helpful, I would go back !

Experiencia fantástica: I greatly appreciate that Dr. Chandrashekhar is taking every step in making sure my appliance fits precisely!! She also takes the time to talk to you to get to know her patient!

Experiencia negativa: They wasted my time, I made 2 trips, 2.5 hour drive round trip and they never helped me at all with anything despite saying they would over the phone. I would not recommend them to anyone ever.

Experiencia fantástica: Visited Riverchase Dentist in Coppell, Tx, 4/29/25. I had an amazing experience with the dental hygienist and the dentist. Have been to alot of dentists and had a lot of work done, these professionals did an outstanding job taking care of my teeth. I'm sensitive when it come to my teeth, they aced it.

Experiencia negativa: Go to this place at your own risk, because your experience will be either a hit or a miss. They will be professional one day, and unprofessional the next. Go over the pricing and what's being done upfront one day, and then not on the next. Greet you warmly one visit, and not on the next visit. They're not consistent in the way they serve you. I thought it was going to be better this year when I saw that there was a new doctor and different front office staff when my daughter went in for her cleaning. It's still a hit or a miss, because although the cleaning appointment was great, when we went back in for some fillings, we weren't greeted when we walked in, they left something on the side of my daughter's tongue while they were working on the fillings(which she mentioned in the evening after the appointment, she couldn't feel it before since she had been numb)they didn't go over pricing upfront and when I went to pay, the front desk associates acted like they didn't know how to charge me. I called my insurance and they said that they recommended me to do pre-authorization for services from now on and I'd be able to look into my account to see how much I'm supposed to pay. I'm looking around for dentists in the area. I always loved how this one was so close to my neighborhood. I'm willing to have to go out further for a better experience.

Experiencia fantástica: Super informative and patient with me coming my first time. They worked well with my payment arrangement and highly recommended for your next dental care.

Experiencia fantástica: Been going here for years. They have really turned things around. Brand new staff across the board. They take my insurance when most offices don't. They're honest and educate you very well on what your dental needs are. Dr Sumathi is a wonderful dentist she did my fillings with ease. The hygienist Nicole also did my Deep cleaning and I hardly felt a thing! The front office staff (Sarah and the Manager Joshua) was also very nice and cheerful, felt very welcoming. The dental assistants Michelle and Lupe were also very detail oriented and took great care of me. This office has truly went above and beyond my expectations and blows the old staff out of the water!! Keep it up I'll be coming back.

Experiencia negativa: I came as a new patient for a basic teeth cleaning and x-rays. The dentist/ hygienist found periodontal disease in four corners of my mouth then told me it was illegal to do the basic teeth cleaning until the periodontal disease was taken care of. I felt something was wrong and visited a second dentist (my parents long time dentist was able to evaluate me for free- though my insurance is not valid there). The second dentist remeasured my mouth and told me that I do have some minor bone loss from braces and minor bleeding, but that my gums are quite healthy. You should expect puffiness and significant bleeding for periodontal disease and my mouth shows no signs of that. There were other issues with missing/ misdiagnosing cavities. The dentist here barely looked at my mouth. I come to the dentist for professional advice. I would not trust this dentist.

Experiencia negativa: I really, really tried to hold off on writing this review since it seemed like the office was in the middle of a transfer while the issue was going on. However, the issues have gotten to a point where, at the very least, I need to inform potential patients to avoid this office AT ALL COSTS. As a fellow healthcare professional, I was astonished to see how badly this office was ran. Our initial visit went pretty smoothly, and at the end of the visit we were told that they would bill our insurance and if there was anything else due they would let us know. It then took the office SIX months to bill our insurance, doing it incorrectly many times, and even lying to wife telling her that we have a credit on our account and we dont owe anything else. It got to the point that the regional manager got involved, and told us the best case scenario was if we SUBMITTED THE CLAIM TO INSURANCE OURSELVES because her office was too incompetent to do it themselves. After we had submitted our claims ourselves, the insurance covered what they do, but we noticed out bill was still substantially higher than it has been in the past. Come to find out they are billing for things not covered by insurance, likely to squeeze as much cash out of each patient as they possibly can. We realized that we received the services, so we decided to pay the bill at that point so we could never have to deal with the office again. Felt like the end, right? Wrong. We have since been sent to collections AFTER we have paid our bill in full. We are being sent letters dated after the day we paid our bill, harassed with phone calls that our accounts aren't paid and we need to pay the collection agency. I have gone into the office 3-4 times since then and all I get told is "our manager is out", "you just missed our manager", then they act like they are giving me a contact to a manager, but when I call its just a different extension to the clinic phone. I am still in the middle of resolving this mess, so if you are reading this and a potential patient I beg you, FIND ANOTHER OFFICE THIS ONE IS NOT WORTH IT. There are so many different clinics around the area that will treat you better than this one. Summary: WORST OFFICE STAFF, PAID BILL AND STILL SENT TO COLLECTIONS, and DO -NOT- GO TO THIS OFFICE

Experiencia fantástica: Probably the best cleaning I ever had in my 30 years of living. Literally felt like the oral hygienist was getting ready to put my teeth on eBay. 10/10

Experiencia negativa: This has been my worst Healthcare experience in my whole life. They are unprofessional at the front desk. They talk about each other in front of the patients like it's high school. And I can't tell you how many times the doctor has canceled my appointment. Do not go here! Avoid the hassle.

Experiencia negativa: Very poor service for my check up, I was waiting for almost 30 to 40 minutes on the chair. The staff are not experience even for the x-ray took more than 20 minutes and the funny part is after everything is done. Nobody is there to inform you that, yes, it is done. I am. I was lying down on the chair for almost 20 minutes and nobody is around to ask what is going to happen that Very very poor service. I would not recommend that anybody to go and see the doctor.

Experiencia negativa: I have been to River Chase Dental for nearly two years, and I simply have to leave. The quality of service from the hygienist has declined—I think the previous hygienist, Valerie, has left. But my biggest issue is they push products onto you, even if they’re overpriced and unnecessary. The final straw was getting billed for miscellaneous items, like special toothpastes I declined to purchase. For the last month, the River Chase call center has been harassing me about paying, even though I’ve made it clear this was a mistake on their part. I’ve reached out to the dentist’s office, asking them to remove the bill, but they simply claim, “No office manager is on duty, and it will be situated.” At this point, no manager or person of authority has been available for nearly a month. They can’t even send me an email as a receipt of their mistake being noted or reach out to their call center to stop spam-calling me. I’ve had to reach out to my lawyer to address this unprofessionalism, lack of patient protection, and what feels like an almost deliberate attempt to hurt my credit score. They won’t refer me to a billing department, a manager of some kind or even a customer service center. They simply say sorry we will submit a ticket when the system is up and will send you en email notification that’s it’s been handled. As of today it’s been a month …. No ticket has been submitted … no email has been sent to me ….no assurance that the bill is under review … spam callers keep harassing me. From reading reviews, this unfortunately seems common. I patiently asked them to resolve it since it’s a bigger headache if it’s sent to collections, but they seem either so inept or simply don’t care. First negative review I’ve ever felt the need to leave but just a head ups to any future patients :be cautious of this place.

Experiencia fantástica: Once again, Dr Mike Leem has proven to be OUTSTANDING! His precision & detailed work is appreciated by this 76 yr old patient.

Experiencia fantástica: Great dentist office! Been coming to them for all my cleanings and fillings! :)

Experiencia negativa: Front desk lady is so lazy , she fells lazy to talk and the instruments are old technology, customer service is zero.

Experiencia fantástica: Everyone was nice and professional. The Dr came and went over my xrays.Very happy with the office visit. They gave me choices on what I can do. Suppose to give me a call back in a few days with prices and will go from there.

Experiencia negativa: Editing my review I am customer of them from 2 + year but in current appointment my new hygienist was not good 1 She dis not perform my dental work as expected, nor clean properly 2 She was pushing to purchase new product which I said no and she was then yelling 3 I see charges are increased and the said bill will be send on email but I only received CC slip, not for what they charged me.

Experiencia negativa: This place is a complete scam! I repeatedly asked the doctor and the staff whether the orthodontist would be the one who does most of jobs putting the braces, and each time I was assured that he would be. However, when I brought my son in to start the braces, it was mostly the staff who did the work. The doctor only showed up for 1-2 minutes and then left. Worse, the staff placed all their materials directly on the bare table without using a tray or sheet to maintain hygiene and touched the accessories with bare hands. One of the braces came loose the same day, and another one within two weeks! I chose this doctor and location specifically because I was told the doctor is available on Saturdays and he would be the one who performs the procedure most part. However, about 2 weeks after my son started the braces, I find out he no longer works on Saturdays! It took nearly a month to even reach someone in charge, and after another month of back-and-forth, they still insisted on charging me the $250 fee for removing and bonding despite all the issues they caused. I’m just relieved to be done with this company and will never return!

Experiencia fantástica: "I required an emergency tooth extraction due to severe pain, which had become unbearable. The entire team at Riverchase Dental Care promptly arranged everything, and I was able to have the procedure done the very next day. Their care and efficiency made all the difference."

Experiencia fantástica: Nice clean office, great staff, Doc knows his stuff and not too bad to look at. I've already told several friends about him.

Experiencia negativa: Worst customer service and their communication. I wouldn’t have gone here, but my orthodontist did one day a week service here. Now that doctor is no longer with the company they are not giving me his contact information or connecting us with his other offices. Want me to sign up with their new doctor.. Another thing to add on to this is, we have pre paid plan. We are getting bills from them, but they can’t find my child in their portal.

Experiencia fantástica: They did a great job with my exam and teeth cleaning. They were patient and worked hard to ensure my teeth were very clean. They were thorough in explaining the procedures. I appreciate their kindness.

Experiencia negativa: Editing review: Watch these people. They will overcharge you and hope you won’t notice. They still owe me $14 from an appointment five months ago. I don’t care that it’s $14. I care about the principle of the matter. Look at your explanation of benefits. That should tell you how much they were supposed to charge you. They will charge you more. You have to babysit these people. I have left and I do not recommend them. They are shady and every time I see a new Brident location open I think about how they stole money from all of us to open these new locations. Stay away from them and put them out of business. Original review: It is impossible to get a hold of these people. I have questions about my bill. I have called them repeatedly for they do not answer and now they are threatening to send me to collections - because THEY can’t answer the phone. They have no office manager - only a director that doesn’t want to be contacted. The employee turnover at this place is also pretty bad. I’ve had three dentists in about two years and two different hygienists. I would avoid this place. I’m looking for a new dentist. Corporate restructuring/takeover has ruined this place as it usually does. You fail, Brident. I still have questions on my bill and whether I should be reimbursed for paying what it appears my insurance eventually paid. Please contact me since your phone appears to only work one way.

Experiencia negativa: I had a rough time to schedule my appointments with Riverchase Dental. As a new patient, I have scheduled my appointments at least 5 times, but all have been told to cancel and reschedule. I also don't understand why I called the call center of the office and got my appointment confirmed, but the front desk called and asked me to reschedule. Even as different departments but still within the same dental place and should not have anything conflict with each other. I finally ran out of my patience, so I switched to another dental place that I didn't need to worry about getting cancelation so many times.

Experiencia fantástica: Someone with dental anxiety, Dr Leen did great with my dental visit and explain the options slowly. Thank you

Experiencia fantástica: Valerie is very knowledgeable with the dental industry. She's patient and listening to my concerns. With Valerie dental care I'm getting better numbers. Gums getting stronger. Thanks Valerie.

Experiencia negativa: HIGHLY NOT RECOMMENDED I can't speak to the other reviews about extra charges and poor experiences with the staff because they forgot about my appointment! Scheduled an appointment for a Saturday morning and was super excited to find a place that fit into my schedule. However when I showed up there was no one there and doors were locked. I rechecked all my confirmation texts and emails and I was at the right place at the right time. Could never get them to pick up the phone to see what happened or to try to reschedule, so I'm over it. If they are this disorganized with appointments I don't want my personal information stored with them.

Experiencia fantástica: Great customer service, recommended 100%. The doctor and staff were very professional.

Experiencia fantástica: I recommend this dental office 100% for excellent dental care I recommend Dr. Leem, Mike and the hygienist Valery for being very professional in their work with the best recommendations for my dental health and I feel blessed to arrive at this place where the assistants María, Karina and Jennifer made me feel family with an excellent consumer care. That’s why I give them 5/5

Experiencia negativa: Worst place to get dental work done. They do not provide all the information needed for insurance to clear the payment. Patient often gets to pay out of pocket when insurance denies the payment.

Experiencia negativa: This place is a fraud. My experience two years ago was horrible, from them trying to sell me extra products I didn't need to their billing department attempting to scam me for additional payments. First of all, you are an in-network clinic; perhaps you should reconsider that? I am submitting a complaint to the Better Business Bureau because I'm tired of calling, only to be reassured by your staff not to worry about these outrageous bills. Even my insurance told me not to worry, yet you keep sending mail insisting I need to pay. Make up your mind.

Experiencia negativa: I wouldn’t recommend this dental office at all I have been trying to get in contact with them for over a week for one simple receipt it’s ridiculous that their voicemail is full and no email provided to even send them a email I’m pretty sure no one wants to go to a dental office where they can’t even return calls in a timely manner Update now they are saying they are having phone issues as I informed them they need to have better communication set up I won’t be doing any future business with them at all

Experiencia negativa: I called for 5 days straight with no return call trying to get my exrays and insurance referral for an appt. at oral surgeon. I even drove to the office and the girl at the front desk said she could not access the exrays but the manager would email them to me. Well, I just had to cancel my appt. Reporting them to my insurance.

Experiencia negativa: Update: in case anyone is wondering, they never called despite saying they would in the response and me filling out the form of their "reputation vendor". This is the worst dental office I have ever dealt with. First, they do not generally answer the phone. Sometimes it goes to a full voicemail box. When you get someone, they know nothing about billing. They will tell you someone will call back but that never happens. I'm still trying to talk to someone about a mystery bill. I would absolutely recommend finding a different office. They are terrible.

Experiencia negativa: Worst I think based on reviews and the fact that when I called for appointment they wouldn’t do exams and cleaning the same day which everyone does. Seems a method to tell you that you need overcharged deep cleanings

Experiencia negativa: Can't get hold of anyone in the office since they changed to a new umbrella company. Been trying to get my bill access for a while and no one will answer, call me back and the call center doesn't do anything with billing. Doctor and hygienists are great, office staff, not so much.

Experiencia negativa: I wish I could give it more stars. I started here a year ago and they were fine. But about sept/ October of 2023 they went way downhill. Appointments were cancelled, they were consistently late by like an hour. And now I’ve been waiting since October to get my retainers to end my Invisalign and they’ve had excuse after excuse with no end in sight. I’ve lost my progress with correcting my teeth from the time lapse. Should’ve been a 2 week process, not 5 months. My advice: go literally anywhere else.

Experiencia negativa: This place scams people , they say you have to co-pay this much which is covered by the insurance itself but will still ask you to pay. Stay away from this place.

Experiencia fantástica: My Dental appointment with Riverchase Dental Care, was very pleasant and the staff Was Nice and professional. I would definitely recommend them to anyone needing a Dentist.

Experiencia fantástica: Highly recommend! They were thorough and professional. Sometimes, going to the dentist can be like going to an auto mechanic shop, where they like to overcharge and tell you that you need all this unnecessary work done. This experience was not like that at all. I had 2 previous dentists tell me I needed a deep clean and wanted to charge an exorbitant amount to do so. I am glad I came here because the dentist said that I didn't quite need a deep clean but needed a little more than the standard cleaning (medium cleaning). Plus, they didn't try to intimidate me by telling me that I needed all this work done. They simply did a thorough exam and gave me a reasonable work plan. The hygienist, Valerie, was friendly and gentle considering I needed some extra cleaning in certain areas. My only complaint is the time/length of appointment, but that's generally the issue everywhere. Overall, it was a very pleasant experience, and I'll definitely be back.

Experiencia negativa: Numerous individuals have raised concerns about significant issues with billing and insurance quoting practices at this establishment. Both my spouse and I were informed that 50% of the costs for braces would be covered by our insurance. However, much to our dismay, we discovered post-enrollment that our insurance declined the claim, citing a policy that excludes orthodontic coverage for individuals over the age of 19. This leads me to question how Riverchase (now under the umbrella of Brident Dental) overlooked such a critical aspect of our insurance policy and proceeded to furnish us with paperwork outlining our expected out-of-pocket expenses. Furthermore, we have encountered a recurring pattern wherein bills have been sent for other treatments that were initially assured to be covered by our insurance. This consistent discrepancy prompts me to contemplate whether there is a lack of due diligence on their part or perhaps a deliberate intent to mislead. I have even overheard conversations at this office with other people complaining with the front desk about being told something was covered only to latter find it wasn't. Management at this place never calls back or makes any effort to fix the issue. I am not the only one writing reviews like this, so for people thinking about using Riverchase dental for any ortho care please go elsewhere. Edit: 09/25/23: While management has made no effort to call me, after going in person and speaking to someone in ortho they have come up with a reasonable solution for our braces though it was still their mistake and we are paying more for it. We still have an 800 dollar cost for bone graphs done during wisdom teeth extraction that were supposed to be covered and weren't. Edit: 10/24/23: Brident Dental who owns Riverchase dental called me and said they are looking into the issue but after that call I had a few weeks ago I haven't heard anything back. Edit 12/16/2023: Today the Dr didnt show up to remove my braces and I waited one hour just for them to tell me he wasnt there. Management has fixed one out of the three billing issues and its been a month. They dont even have the Dr's number on file. This is not a place you want to go for any ortho or dental treatment period. You have been warned. Also do not go to any other office that is associated with Brident Dental as well.

Experiencia negativa: This is one of those dental offices that makes people distrust dentists. They've got a slick process for intimidating you into paying for extra services. They pray on fear. I visit the dentist like clockwork every 6 months. When my insurance changed, I went here and they refused to conduct a cleaning without me paying over $200 for a deep cleaning. They also showed me 2-3 cavities and said they would all need to be addressed within the next 6 months. I left and saw another dentist. They performed a regular cleaning and said there was no need for a "deep cleaning." 2 years later, still no sign of cavities.

Experiencia negativa: I’m taking the extra time and effort to write this review because, just like a lot of the previous reviews before me, I want people to think twice before coming to this dental practice. My husband and I have been going to Riverchase since about 2011-2012 and things have definitely changed over the past few years. This became a practice that cares more about making money versus patient care and I came to realize this last year. Reason #1: I apparently had a cavity that was close to a nerve. I had no idea because I’ve never had issues with that tooth – no pain, discomfort or sensitivity. They suggested a root canal and a crown. I asked, “Can we just do a filling on the cavity (again, since there’s zero pain, zero discomfort and zero sensitivity) first? And if in the future, I do get issues with it, then we can do the root canal and crown. “ The personnel’s response was “Well, OTHER DENTISTS MIGHT DO A FILLING BUT OUR DENTIST WONT.” Reason #2: I also apparently needed a deep cleaning and was quoted for over $500 as my out of pocket. I’ve had deep cleanings done with them before and it was all paid for by my insurance. I looked at the details of the quote and they wanted Arestin on this tooth and that and this cream on this tooth and that. It was $45 per tooth and its not covered by insurance so it all adds up. I went home and did a search on Arestin… " Arestin is a type of antibiotic that is often used after periodontal cleanings. While generally beneficial for patients in need of the extra support for their gum health, it can be abused by dentists looking to tack on additional charges for a treatment. One of the easiest signs to tell if Arestin is being overused after a deep cleaning is if your dentist suggests the antibiotic be used on the same day as the cleaning itself.” “Yes, Arestin has been clinically proven to improve the results of deep cleanings in patients with gum disease. However, Arestin can quickly become an extremely expensive treatment option for patients and a great revenue enhancer for unethical dentists.” I looked for a different dentist after that. At my new dentist, who has been practicing since the 80s, they did a deep cleaning (everything was paid for by insurance) and filling on the cavity of the tooth that Riverchase wanted to do a root canal and crown on. Its been over a year and I’m still not having problems with that tooth (again, the tooth that Riverchase wanted to do a root canal and crown on).

Experiencia fantástica: I so happy and grateful for your help in my process and the great work doing by Dr Kamura. Thank you so much to be patient and your attentions in order to be my process comfortable.

Experiencia fantástica: I went to Riverchase for periodic cleaning. My hygienist was very professional and friendly. Highly recommend.

Experiencia negativa: That place was going downhill and since Nicole came on board, this is the worst place I have ever seen. Not only the work is not up to par, but if they make a mistake, they do not own it and blame somebody else. For many years they always told my wife and me that we had gum disease, needed extensive (and expensive, in the tune of $2,000) treatment, and our health was at great risk if we do not come every quarter. Guess what, a new dentist said we had no problems, perfect gum & teeth and no need to worry. They are pushy for unnecessary services and when the insurance pays them more than they expect, they add bogus codes and continue to ask for more money. Getting a refund is impossible and they will lie to you about the charges and the insurance. Nicole is the supreme being, and when asked to provide proof of insurance reversal, she says she has no reason to provide proof, that she is correct, and I am wrong, regardless of the insurance having no trace of a reverse charge. They also decide unilaterally what the insurance may pay and will not claim what they think is not covered. Guess what, insurance covers more but as it's not claimed, the money is out of your pocket. Pushing for them to submit the other services is a futile effort. Stay away.

Experiencia negativa: I am a new customer & I called to re-schedule my dental appointment. I called the phone number which I thought was a "local" person at the dental office. The man spoke very poor English, didn't understand what I needed, put me on hold several times. I asked to speak to a Manager, he put me on hold again, he said that someone would call me back in 72 hours which is 3 days. This whole conversation took over 20 mintues, and nothing was accomplished. I will not go to this dental office, I felt very uncomfortable with this man with his poor English and most of all not understanding what needed to be taken care of for me. Very frustrating

Experiencia negativa: Don't come here! PLEASE im warning you. I think they are over billing bc I've been coming here way before they merged with this new Brigdent company and I feel like they are over charging. I recently had an app. and nobody was in the office for my app. It was dark and looked closed. I can't get ahold of nobody on the phone in the office to make another appointment. They have changed the office hours 4x since they have taken over. I was going here because of the Convenient late hours, now they close at 4. I made a mistake and got invisalign with them not knowing it was a Brigdent company(which Brigdent is terrible) so now I have to see it through, but after that I won't be returning.

Experiencia fantástica: My daughter receives her orthodontic treatment here & she absolutely loves it! Her teeth are transitioning rapidly and they look great

Experiencia negativa: Many people here have been talking about the billing and insurance problems, and I'm facing the same issue. The dental office told both my husband and me that our insurance would cover 50% of the braces cost. But after we signed up, we found out that our insurance actually doesn't cover orthodontic treatment for people over 19. This doesn't make sense to me – how did Riverchase (now Brident Dental) not know this and still gave us paperwork showing what we'd have to pay out of pocket? On top of that, we're getting bills for other dental work that they initially said our insurance would cover. This is happening repeatedly, and it makes me wonder if they're not doing their job properly or if there's some intentional misleading going on. I've even heard other people at the office complaining to the front desk about being promised coverage that they didn't get. My husband has a call scheduled with the Office Manager tomorrow. The outcome of that call might change this review but I want to stress that this issue is a big deal. If we had known that our insurance wouldn't cover anything, we wouldn't have gone ahead with the braces treatment.

Experiencia negativa: I can not stress enough how far to stay away from this office. They are terrible! AND A SCAM!!! Just as others have mentioned, they REFUSED to do a general cleaning TWICE stating that I have severe gum disease, and if left untreated would be bad. I DO NOT have severe gum disease. The second time they refused and I told the blonde office manager, (or billing coordinator,). She had the AUDACITY to tell me I need to budget my money better. OMG!! I manage my money just fine, I just don't like to be tricked into paying for something that is unnecessary! How dare she. I had an old filling that needed to be removed and replaced and Dr. Cessna did the removal. (I have to be on the gas because I do not do well with pain) After the numbing wore off it was terrible. She then proceeded to tell me I "might need" a root canal and to go to the Endo. She didn't mention that they were REQUIRING a root canal before they would put the permanent crown on and my temporary crown fell off 2 months later. (I was under the impression that WAS the permanent.) I call to come in to have them replace it and they then explained that it was REQUIRED before they would even order it. (MIND YOU I PAID IN FULL BEFORE ALL OF THIS $1000) Dr. Hang I believe was her name put on the second temporary, as Dr. Cessna was miraculously no longer employed there. I wonder why? They Endo. they sent me to was not in my network after they assured me it was, therefore wasting my time. The second temporary fell off 4 days later and I needed to get in soon. They scheduled me to go to their Preston office so I did. When I get there, the same Dr. Hang? She starts to do something and I asked her "Did you even read my chart first? I have to be on the gas." She said, oh, I remember you! We actually can't do that. We don't even know how to work this machine over here." I was like WHAT? wasting my time, yet again. I still do not have a temporary crown, or a permanent one. And, I also still have not received a refund of my money as of this date. I just called and they now have a new office manager named Amber, who of course is not available. Her supervisor is Emily, and they aren't allowed to give out her number. But they will "call you back." No they will not. I have been waiting for MONTHS!!!! Just about ready to get the court involved because it is absolutely ridiculous.. DO NOT GO TO THIS OFFICE! Also while I was there I saw notes on the counter, probably a HIPAA violation showing large dollar amounts and several names to call back, so it seems to me (and as stated in other reviews, and also seeing other angry patients in the office), I am not the only one.

Experiencia negativa: I’ve loved the service I’ve received at Riverchase, but like others I’m extremely frustrated at their billing policies. Twice, I’ve spoken to them up front about out of pockets costs and both times I was assured that what they quoted was the complete amount. And then months later, they send bills asking for more money. And I have no idea what the additional costs are for. It’s been extremely frustrating working with them and even though I’ve liked their staff, I won’t be able to go back.

Experiencia negativa: Nicole is the worst, she is so rude, dishonest and has a toxic sense of superiority! I am so glad I am seeing so many other reviews of her and their billing practices. As others mentioned, I was billed for something that should have been waived at the time of my visit. Tiffany and Kimberly who worked at that time (who have now quit, no wonder why) even had shared I shouldn't have been charged for what was charged. When speaking with Nicole to reslove this extra charge, she had mentioned to me she was "corporate" and that the "Doctors/Dental Hygienist all work under her." So even if anyone said anything about waiving it's up to her. Nicole offered to change a billing code so that I would end up having to pay more! She mentioned that I had received a discounted price and should have been charged more. She is ridiculous! It was actually one of their front desk person who suggested that I send a formal complaint to my insurance of their billing practices- which I did and my insurance responded and sent a letter. I contacted her multiple times for them to issue my refund, to which she brushed off by saying she doesn't get mail. I emailed her the letter from the insurance - she finally AGREED in January that I would be issued a refund and submitted a ticket in their system. I've been calling her about the ticket she submitted since January and today, 5 months later, tells me that I won't be getting my refund?! Huh?! For over 5 months, I've been following up, have sent her the letter from my insurance, she AGREED to refund the amount and today after 5 months tells me it won't be refunded. Fraud billing practices by corporate Nicole!

Experiencia fantástica: Adrianna is the best! My wife had told me how good she was but I found out how right she was yesterday when Adrianna did my cleaning. Keep up the good work (and Dr. Cessna was good too!) My second appointment (a week after my first appointment with Adrianna comment) Was terrific as well. Latoya was joy to be around and Dr. Cessna was just as professional, courteous, and friendly as she was he first time I'd been treated by her. Kudos y'all!

Experiencia negativa: OMG Riverchase Dental is so irritating SMH keep calling & texting me about scheduling a deep cleaning the hygienist claims that I need & wanna charge me $400-$600 which thats crazy as hell & I never in my life been told I needed my teeth deep cleaned. I went to my previous dentist for a 2nd opinion & they begged to differ that I just need a regular cleaning and didnt see anything wrong with my x-rays. I think that Riverchase wont ever have to worry about seeing my face at their office EVER AGAIN!

Experiencia negativa: Riverchase was acquired by Brident. I went in for a regular cleaning May 19, 2023. The hygienist insisted that "You must do what i am recommending, you dont have the liberty to decline what i know you need". Remember, i went in for a cleaning, so with my dental insurance it should have cost me $35 out of pocket. She was tring to charge me $700 cash for a twenty to thirty minute procedure. CROOKS. THAT hourly billing rate is FOUR TIMES WHAT I PAY MY BUSINESS LAWYER AND HE IS BOARD Certified in Litigation/corporate/real estate areas. My experience is like one of the recent posts where they just bill to get the cash! Then, to top it off, they mailed me a bill for missing an appointment in March 2023. They never paid me when in 2022 i arrived early for a cleaning. Not counting the early arrival time i waited 30 minutes and then the hygienist called in and said she could not get there. This tells one everything they need to know about these people. Customers are just CASH for the grabbing. I recommend finding some other provider NOT BRIDENT OR THIS OFFICE but these are their corporate "policies"

Experiencia negativa: Worst experience ever! Double bill us telling us they have 2 systems which they cannot control. Nicole very rude and denying things said to my husband. Never go there! They are thieves

Experiencia fantástica: Very respectful and accommodating! They work with you and make you feel comfortable! My Hygienist Valerie was exceptionally caring. Kim always explains the logistics of the billing and treatment plan! The Dr. That completed my filling ensured that her work was good and I was satisfied .

Experiencia negativa: Today I had to reschedule an appointment here at this dentist due to sickness. When I called the office, the manager accused me of lying and refused to believe that I was truly ill. Nicole the manager she tells me that she will send me a bill for rescheduling. This was extremely frustrating and unprofessional. I felt it was an absolute nightmare to deal with Nicole. I would never recommend this dentist office to anyone. Please don’t waste your time and money at this location.

Experiencia negativa: Trying to get a contact info for a release of record! Such a poor Customer service. I was waiting for email for two days and no one responds by phone!!

Experiencia fantástica: My experience was great. They were friendly, warm and welcoming.

Experiencia fantástica: The team at Riverchase dental was fantastic. It was my first visit to this practice. My appointment started right on time. Everyone was very friendly and professional. Will be back to complete my treatment. Highly recommend the team at Riverchase.

Experiencia negativa: They made me waste 2 hours of my time. I went for the first time to get my teeth clean, the person assigned to me took 2 hours taking pictures and X-rays to tell me at the end that they don’t do cleanings on the same dayThe staff is not friendly and super rude. I would not recommend this place even if it was free.

Experiencia fantástica: Emily Joyce, the hygienist at this facility, did a thorough job at the periodontal cleaning. I would highly recommend her.

Experiencia negativa: Dentist Song: Sensitivity issue? recommendations; 1) xray $$$$ 2) deep cleaning first $$$$ 3) then post check up visit $$$$ 4) this will be your 3 visit, will check sensitivity now 5) get ready for surprises $$$ If you are insured then who cares. Most expensive place, dishonest.

Experiencia fantástica: Dr Cessna is the best. She is patient, explains things thoroughly. The office staff are courteous and helpful. Getting through to the actual office is, at times, difficult; however, they are working on this.

Experiencia fantástica: I moved to Irving for a short while and needed a dentist. After trying one that ended up being a nightmare on the first visit, I fled to Riverchase. I was surprised by their customer service, timeliness, cleanliness and friendliness! I had a lot of work done here in just a short few months and they were always accommodating. One time I had a flat tire on the way to the office and they still made time for me even though I was running half hour behind. I worked with Dr. Katelyn Cessna, Latoya, and the wonderful woman with the blue hair, I wish I caught her name! They are all so kind and understanding. I highly recommend Riverchase if you are in the area and need a dentist!

Experiencia negativa: Was a customer for 5 years Now the new management and recepción are rude Scheduling and contact is a nightmare And good luck getting an appointment The worse place in Dallas for dentistry

Experiencia fantástica: Very caring, professional, and understanding staff. They took their time with me an answered all my questions. My dentist office as long as they accept my insurance.

Experiencia fantástica: I highly recommend Riverchase Dental. I am a person who never liked the dentist therefore didn't go unless it was an emergency. The associates at Riverchase made me not only feel welcome but they put my anxiety about dentists away for good. They are professional and comforting and explain everything in detail so I understood what they were going to do...FANTASTIC GROUP!!!!!

Experiencia positiva: Over many years I’ve gotten to know Dr. Joe. He’s a great guy, does quality work, and makes dentistry fun & enjoyable. If the review were just for him he’d get five stars all the way. But unfortunately there’s the billing side. That’s where you loose a couple stars. There seems to be a high turnover of front desk and accounting staff, which has caused backlog issues with insurance claims and billing. We’ve spent six months and dealt with three different individuals trying to get a bill/ insurance claim resolved. Every time we call we get a new individual who says they’ll get it resubmitted and handled accordingly, but we still continue to receive overdue billing statements in the mail. It’s ridiculous. We love Dr. Joe, but refuse to go back since they clearly can’t get a firm grasp on their billing/ accounting side of the business.

Experiencia fantástica: First of all, I want to make sure that I make it very clear that I hate going to the dentist. It’s something I try to avoid until I have pain that can’t be tolerated. Now that I’ve stated that, I must say that I have been pleasantly surprised at the expertise and gentleness of Dr. Joe. I’ve seen him at least 4x in the last 6 months and I’ve had extractions and a crown completed with minimal to no pain. He takes extra time to work through my anxiety and helps me calm down. He does multiple pain assessments throughout the dental procedures and provides correct dosing to accommodate for needed relief without overdoing it either. His staff is awesome too. They also have music playing in the background and Dr. Joe’s personality is very easy going. Give Dr Joe a visit if you are at all like I am.

Experiencia fantástica: Great experience! I went to the same dentist for 20+ years until he retired. I was a little apprehensive about finding a new dentist when my tooth started hurting. I could not be happier with Riverchase Dental. Everyone from the office, to the dental hygienist to the dentist were helpful, friendly, answered all my questions - great all around. I highly recommend this practice.

Experiencia fantástica: Just love everyone at this practice, especially Latoya, Olga and Dr. Joe. They're always friendly and very professional!!! As soon as you walk in the door, you're greeted with a smile. Never a long wait time.

Experiencia fantástica: Dr. Joe, the dental hygienists, assistants to the front desk were all very professional. Dr. Joe and the hygienist were informative about what I needed. Thanks guys!

Experiencia fantástica: I just moved to North Texas and I ended up chipping a tooth. Dr. Joe and his dental assistant Latoya automatically made me feel comfortable. Medical terms and lingo can be super intimidating to hear but Dr. Joe did an incredible job communicating, making sure I fully understood his game plan. Thank you so much for easily making this a comfortable, relaxing experience! You’ve got a loyal patient now!

Experiencia fantástica: Dr Joe is amazing and very knowledgeable. Everyone is very professional and friendly. I would definitely recommend for any dental care.

Experiencia negativa: Ugh! Cruel and inhuman!! Stay away!! Only go if you want to be treated as trash and as a billing item!! This is a close knit community here in Coppell and Dr Jo was my dentist for 3 years, I gave him and recommended him to all my contacts and this is how I got treated! I missed an appointment on the day my mother passed away since I was not in my senses and the staff sent me a bill for $100 for no show! When I called to explain my predicament, instead of showing any sympathy, the front desk was rude and refused to waive it in spite of my repeated attempts to send her the death certificate as proof. The billing manager Scott refused to return my calls. Well! What goes around…I hope the soulless people working here get no sympathy on the loss of their loved ones. Find a dentist with empathy, you won’t get any here!

Experiencia negativa: Liars and thieves. ALWAYS lie about the issue and charge double of what is needed. Very rude hygienist. Will never recommend. Also they won't clean your teeth, unless you sign up for their $1000s treatment. Ridiculous.

Experiencia fantástica: Everyone here is so kind, professional and gentle. I have dentist anxiety but they make me feel so comfortable. Highly recommend them!!

Experiencia fantástica: Great people, great climate, awesome experience! They’ll really take care of you and see that you have a good experience

Experiencia fantástica: Dr. Joe and the staff are awesome! Dr. Joe is very knowledgeable and excellent at his profession. My son and I both enjoy coming here.

Experiencia fantástica: STOP looking! You found your dentist! Dr. Joe is absolutely amazing! Latoya is hands down our favorite! The hospitality, professionalism and skill this team has is beyond expectations. First class all the way! I can’t say enough about how great they are here! I bring our entire family here now and always will.

Experiencia fantástica: On Sept 14, I have visited River Chase Dental for my tooth extraction. I was scheduled with Dr Asghar (Periodontist). Dr Asghar is an expert, he quickly understood my problem and needs. He explained all the treatment options so well. I was little nervous before going for the procedure but believe me within no time he did it. He is really competent and expert. He and his team went above and beyond to make my visit comfortable. I would highly recommend Dr Asghar. I will give him 10 out of 05. Thank you Dr Asghar and Thank you River Chase.

Experiencia fantástica: Dr. Joe and the staff are awesome ! They listen to your concerns and work with your needs to ensure the best care.

Experiencia fantástica: Had my teeth cleaned this afternoon, late appointments available and Theresa is the best dental hygienist ever! Takes the time to answer questions and provides great customer service, and she doesn’t hurt me. I almost fell asleep while she was cleaning my teeth.

Experiencia fantástica: "Dr.Joe" is truly of the best dentists In the business. It is clear he accepts only excellent results on every procedure so we trust him implicitly. Great office staff too; really friendly, efficient and responsive.

Experiencia fantástica: Great cleanings with lower cost due to their prepay insurance plan. Skilled dentist who did a great job on a new crown. Highly recommended.

Experiencia fantástica: Talk about a great dental office experience! WOW!! The entire staff is friendly, professional and very proficient. Dr. Shaw is great and has an excellent bedside manner. Her dental hygienist and front office staff are very impressive. I HIGHLY recommend this dental office. Leaving with a huge and beautiful smile!!

Experiencia fantástica: Dr. Joe and his staff are great team! After pulling 3 of my wisdom teeth, they actually called to check up on me to see how I was doing. Also after the follow up I decided to randomly decided to them and see if they can clean out one of the holes where my tooth was removed and they actually fitted me in the schedule! I recommend this dentist for sure

Experiencia fantástica: Dr. Joe has a great way of explaining treatment to you. He has great concern for his patients dental care and experience while in the office. The complete staff from front desk to hygienist and dental assistance are very helpful easy to express any concerns to. They all have a wonderful work relationship with each other. The atmosphere feels warm and comforting. I feel like I matter when im there. Thank everyone you are doing a excellent job. Cindy J.

Experiencia fantástica: Had to see a dentist during the Covid19 and this office was the only one to pull me in on an emergency bases, life saver for me. Very satisfied with this office and all the nice ladybugs in the office, Dentist is the best i have ran across. Please keep them in mind of your dental work, God bless them for putting up with me and im not done yet with my dentist. Sandra McCoy