Lux Dental Care

Experiencia positiva: Have mixed grelings about this place. I will come back to this review in 6months

Experiencia fantástica: Best in Boston! Dr. Abe and his team prioritize high quality healthcare that’s delivered in a warm and supportive environment. Thank you especially to Casey, Ana and Beatriz at the front desk for being amazing at coordinating appointments, referrals, and insurance needs. Open on weekends is also so helpful!

Experiencia negativa: TLDR: The definition of corporate dentistry, stay away! I started with Lux Dental over 2 years ago and was never super happy with their services but not enough to overcome the hurdle of switching dentists. It always seems like they were trying to upsell me on uneccisary procedures. I understand this is up to the doctors discretion, but this was the first time in my life I got a cavity filled without any local anesthesia because of how small it was. It was over in a few minutes and then they charged me my "co-pay". It just never sat right with me. They also recently stopped employing hygentist and instead have the dentist go really fast through your mouth and have a very unqualified xray tech do a terrible job at applying polish (literally missing teeth). My last appointment was the last straw, I walk in the door and they told me I have a $300 bill from 2 years ago and ask if I want to pay it now (without even showing me a bill). I said no (which made me think of how many poor people just pay to avoid the comfrotation), I want to see the bill which they didn't even have on them, it took 24hrs to send me it from their billing department. Anyways, the appointment continues and they try to give me an xray despite it already being done that year and it not being covered 2x a year with my insurance. They then had a receptionist come in and tell me how much it would cost and how much my insurance would cover, which they then, just then, informed me is out of network! Which... 2 years ago, was not the case when I found them through my insurance. I later found out that they stopped being in network with Aetna over a year ago and failed to tell me. Which was the root cause of that $300 bill they surprised me with. The more I think about it, the more I think they didn't drop this over a years worth of bills on me for as long as possible to avoid me finding out they were out of network. I saw them multiple times since my deep cleaning (which caused most of the bill) and just now they tell me about the bill? Ridiculous buisness practices. When I confronted them about not telling patients about their insurance going out of network they told me they "had a hard time during covid", which sounded like a very BS excuse to try to get as much money out of out of network patients before they find out and leave. Which based on the yelp reviews I've been reading is a pretty common occurrence. STAY AWAY!

Experiencia negativa: Lies to you about insurance coverage and revoke&charge you 3500+ extra after 5 months without fixing your tooth problem. When I came back and ask for a redo they charge for 300 dollars additional just to take a look at the problem for the same teeth. Threatening to sent to collections and lower your credit rating if not paying the "insurance difference" Please avoid at all costs.

Experiencia fantástica: This is the most human experience I've ever had at a dentist. Front desk, assistants, dentists. Appreciate the effort Dr. Ha has put into supporting clients it means a lot.

Experiencia negativa: Beware of this place they charge my mom who didn’t speak English as well unnecessary operations not explaining it wasn’t covered by insurance and the billing department charge us an a crazy amount. I hope you get sued your for your shady tactics

Experiencia negativa: Pros: the dentists here are very good. I've only done some fillings and limited evaluations. That said my fillings held up well and the evaluation was good. Cons: 1. Billing department. I first came to Lux about 5 years ago & decided to leave after 3 months because I was promised a free Invisalign consultation but ended up getting charged for it. I came back to Lux a few weeks ago because of an emergency & was told I have a balance from 5 years ago, about which I had received no communication. 2. Rude communication. The receptionist I met consistently treated me with no respect. She responded to every question I asked with impatience and annoyance. For everything I said that she thought didn't make sense, she completely disregarded my thoughts and simply restated what she knew. It was consistently a demoralizing and demeaning experience. Lux has the potential to be so good because the dentists are good, so it's a shame that everything else is such a stressful experience. Please fix it - dental work is already stressful enough.

Experiencia negativa: Update: The response to the expressed concern (identified as gentrification) was an unsatisfactory and dismissive gesture. The organization called and offered a cheeseburger, which did not rectify the underlying issue nor address the serious nature of the complaint. ​This response is highly concerning and suggests a profound lack of respect and care regarding the stated issue. Con: A Minister and 20yr+ resident of Beacon Hill, I felt that my ADA disability and medical history were completely disregarded. I experienced bullying concerning my child's healthcare history and choices, which seemed influenced by racial factors and a lack of understanding about my medical background. This was evident when the receptionist treated me rudely and combatively, unlike her demeanor towards non-ethnic individuals.. Dr. H. approach is harsh and super abrasive; I strongly believe this was a deliberate choice based on his personal perceptions of me as a person of color. Although his staff, who were competent and kind, respected him, I regret that they witnessed his unethical behavior. I hope that despite any guidance they receive, they never emulate such conduct. This was my first encounter, and it was deeply disheartening. My rating is based on both my first emergency encounter, which I had not one compliant until I returned to have my first real appointment for a cleaning with my son. Secondary Issue: Without notice doctor change and staff shortage. I felt "Mistreatment and discrimination." At just one cleaning appointment. While the doctor proceed to tell to his dental assistant a story about another patient to his ..about the discomfort they had with the same instrumentation he was assaulting my mouth with as if it would soften the blow of him hurting my mouth. The worst experience in my whole 40+yrs of living. I was scare of the dentist before I came...now I am traumatized. Pro: Both dental assistants were lovely and kind and patient. Receptionist from the emergency walk in Saturday very accommodating. And doctor that seen me for dental emergency on Saturday was also very kind gentle and accommodating.

Experiencia negativa: This branch kept rescheduling my appointments due to doctor emergencies. The facilities are very old, janky, and uninviting. There were standing AC's and duct work running throughout the establishment. There were wooden boards covering tiles in some of the examination rooms. The doctor was very dismissive and not personable at all. I do not recommend at all.

Experiencia negativa: This review is specifically related to the practice, their billing, and recordkeeping systems. The dental providers themselves are fine. I was a regular patient of the practice for a little under a year in 2019. In the fall, I had a gum procedure that required multiple visits and a bill that was split into parts. As far as I knew, I had paid my full balance during those visits. In fact, I returned months later for a check up and paid my balance for that visit at the time of service. Fast forward to 5 1/2 years later. I receive a call from an unknown number followed by a vague email a week later stating that I owe Lux for an unpaid bill in 2019. Naturally I assume this is incorrect until I received copies of the supposed billing notices. The practice mailed bills to an incorrect address, never called or emailed in a timely way, and then threatened me after 5 years. Given that the practice has my insurance and personal information on file and given the very low likelihood that I would forget my own home address, I can only assume negligence/incompetence on behalf of Lux. Why am I the one paying for this with a collections notice, I have no idea. Get it together people

Experiencia fantástica: I honestly was in a bad place. My wisdom tooth was infected weeks prior and I tried my best to get an extraction done under anesthesia but no one would take me less than 6 weeks out. I was seeing another dentist (who refused to do my extraction because it was too complicated for them) and not getting the solution I needed. To no avail a few weeks pass and my wisdom tooth became infected again. I was on a second round of antibiotics to treat the infection and they were not working. After being on amoxicillin for 4 days and getting increasingly worse I sought out an emergency dentist. Then I met my doctor here at Lux. He told me he would help me…truthfully he literally SAVED me. He put me on a new round of antibiotics, this time my infection actually subsided. He had me come in a few days later and he pulled my wisdom tooth for me. It was a complicated procedure but he was a very skilled dentist and we got through it together. I am now healing post op and I am so grateful I found this dentist and this practice. He did what others were afraid to do and without his help I would’ve ended up in the emergency room undoubtedly thousands of dollars in debt. Thank you Lux Dental staff for being professional, respectful, considerate, compassionate, patient, and talented. The receptionist, his assistant and the dentist himself were all stars. I sincerely thank you from the bottom of my heart.

Experiencia fantástica: I called with severe pain in my wisdom tooth area and they were able to take me the same day (a Sunday at that). The dentist, assistant and receptionist were all very kind and understanding. Entire consultation and surgery didn’t take more than an hour, and I was treated kindly and gently the entire time. All of this after getting pushed back or turned away from many other emergency dentists. Couldn’t recommend them enough!

Experiencia negativa: Place is a joke first I got they say they can save top and bottom teeth and just need partials the doctor that told me that was just filling in when I went back again new doctor had no clue what I was talking about so what they do tell me full has to come and bottom partial so I did it I believed them I went to Aspen for cleaning they tell me lux dental was wrong like I obviously I wanna save as many as I can so I looked into implanted dentures they did everything for a payment plan through sunbit I get approved I go back to get the impressions done oh your approval from sunbit expired now your denied like I felt so stupid the immediate dentures that they made were made horribly the teeth were crooked I have pictures lol just all around a bad dentist period if you can please go somewhere else you will regret going to Lux honestly you'd be better going to a dental school than that place lmao

Experiencia negativa: Terrible experience all around at this dentist and only went in for a routine cleaning and x-ray. Receptionists that I spoke with were beyond useless throughout the billing process. I confirmed that my insurance was in-network with both parties (Insurance company and Dentist office) and yet still received a bill due charge of over $500 from my insurance company. After going back in and straightening out, we finally got the standard coverage from my insurance but had to pay more out of pocket than normal given Lux's shady X-ray practices (they did full mouth even though I had within 5 years, hygienist never confirmed with me before doing so) and aggressive pricing.

Experiencia negativa: I will never recommend this dental office to anyone. Brought my daughter in on a Sunday for an emergency appointment. When we got there there was no one at the desk. Waited more than 20 minutes for receptionist to get back from the store. Once seen the dentist barely looked in my daughter’s mouth saying her pain was from molars growing in. Took his words for it but after 2 weeks of pain brought her to her regular dentist where they found an abscess and infection requiring immediate surgery and tooth removal to treat. If it was caught 2 weeks the tooth could have been saved and treated with antibiotics . My daughter suffered for an additional 2 weeks because this dentist was lazy and inadequate. If you don’t want to offer emergency visits and actually treat emergency cases don’t offer them. In this case half assed care caused additional suffering and pain. Not only is this review being written but will also be reported to the board of dentistry

Experiencia fantástica: Wonderful clinic in Lechmere near the CambridgeSide Galleria! I went in for a wisdom teeth consultation. The doctor asked me if I was interested in having all of them removed that day! He numbed my gums and got them out quickly and painlessly! All the staff are very professional, technically talented, and friendly too!

Experiencia fantástica: Dr. Abe is a wonderful dentist. He is kind, and caring and explained everything in great detail. I highly recommend him and Lux Dental.

Experiencia negativa: If I could give less than one star I would. They refused to take my insurance after telling me they did. They told me I needed about 17 cavities and an implant. They told me they filled one of the cavities and I later find out they had used non-permanent filler. Four years later they charged me 300 dollars and wouldn’t send me a bill. They try to sell you their products and more procedures to get more money out of you. I have never had to deal with less professional people in my life. I wish I could go back and never have gone there in the first place. Listen to the one star reviews- I didn’t. I should have.

Experiencia negativa: Today I left there very upset. First of all, almost every time I visited them I had to wait an incredibly long time, up to an hour, despite the fact that I arrived on time, neither early nor late. Due to the fact that appointments are received at least half an hour later, they do not have time to complete all the teeth and extra appointments are prescribed. I was supposed to finish the treatment at the last appointment, but the doctor said that he didn’t have time and scheduled another one for today to finish the last two teeth. As a result, I have an appointment at 1:15, I arrive five minutes earlier and wait for more than an hour, they accepted me at about 2:10 and started treating me only at 2:25. In the end, the doctor said that he only managed to do one and I would have to come again, when I asked if he could finish it today, he said “the next client is already waiting there”, why didn’t you tell this to the one who was before me? treated his tooth at the same hour of time for which I had an appointment??? Of course, I didn’t have time, because my appointment was cut short by an hour. I’m not a toxic person and I understand that things can happen, but this is not the first time something like this has happened from their clinic. I refused another appointment because it’s also inconvenient for me to get there and I’m generally not happy. I really don't recommend it. If you have clients constantly waiting, it’s better to think about increasing the time between appointments and not just think about how to cram more clients into one day to make more money.

Experiencia fantástica: I had a great experience here! I have good plans for my future appointments. This place is very organized and friendly staff. Flexible schedule too.

Experiencia fantástica: I had extensive dental work done here and the staff here is very wonderful kind and knowledgable I would recomdend this location Lux Dental to friends and family. I believe there are other locations, in Quincy, Saugus and elsewhere but this location is great. Thank you.

Experiencia fantástica: Today I had my wisdom tooth extraction and I had a great appointment. Dr. Hernandez did a great job with making me feel comfortable and less nervous. i would definitely recommened him if you want your teeth to be taken care of with no pain and have a great time. I will recommened him to friends and family for anything they may need because he is a general dentist and can do many things not just surgury's. Thank you Lux Dental!!

Experiencia fantástica: I’m a patient in Cambridge and I have had a great experience with this office. My case is very complicated but they still managed to help me and I really appreciate them for that. My doctor is Dr. Hernandez, him and his lovely assistant have done a great job with explaining things to me. I speak Portuguese and a little Spanish and it helps so much that they both are fluent in those two languages. If you’re looking for an office that explains things very well but English isn’t your first language you should go to Lux Dental in Cambridge. The front desk is also great with that and speak multiple languages. Dr. Hernandez is very experienced with surgery’s and general care. I will highly recommend seeing him for your oral care. Thank you lux dental for a great experience!

Experiencia negativa: DO NOT BRING YOUR CHILDREN TO THIS OFFICE! I was referred to this office through another practice because my daughter has very bad anxiety and needed nitrous gas for her procedure. My daughter saw Dr. Q who IS NOT A PEDIATRIC DENTIST, NOR SHOULD BE IN THE CARE OF CHILDREN AT ALL. He lacks bedside manner completely and was extremely rude. He acted as though my daughter was unmanageable when she was just upset and needed a walk- through for the procedure. We weren’t even in the office for more than 30 mins in total and he couldn’t even give her 5-10 mins of his time to reassure her and speak to her in a professional manner. He yelled at her multiple times and berated her, even after the procedure was complete. I have contacted this office multiple times to discuss the way my daughter was treated and got no response. My husband finally received a call from Dr. Abdul from an unknown number and he failed to leave a call back number. When I called the office to return the call, he was of course unavailable. I am extremely disappointed in the way we have been treated, mainly my daughter! This has always been a hard thing for her and the “mean Dentist” as she described her encounter, did not make this easier. I do not recommend this office or Dr. Q!

Experiencia fantástica: I came here as a patient as first, loved the doctors. Had very good conversations with them, non dental related. Doctors are funny and knowledgeable. Front desk helped me schedule my next appointments, and call me for reminders. Helped give me treatment plans and payment plan options for my treatments. I recommend this place and trust them

Experiencia fantástica: Costumer service is really nice and patient. I loved the services and the doctors were very friendly as well. I trust and recommend Lux Dental Care

Experiencia fantástica: This place was excellent they handled my appointments on time and the staff was awesome!

Experiencia negativa: Unfortunately, I made an appointment 6 months ago for regularly scheduled cleaning, and got a call last week about potentially moving the appointment up because of a cancellation. I opted not to move the appointment up, and was met with a canceled appointment when I showed up to the appointment or rather one didn't exist even though I had confirmation in email. Your milage may vary but an appointment disappearing after confirming it the prior week means I won't be coming back.

Experiencia negativa: If you have mass health don't go here!! They don't do a good job.. the assistant was nice but the dentist was very fast and sloppy.. I'm definitely not happy...

Experiencia negativa: Really unhappy with lux dental Cambridge the way they handled the appointments. Was doing cosmetic surgery procedures for daughter and with fixed monthly appointments also the wait time more than 90 min without any communication and this is general experience. Very poorly handled and not happy overall

Experiencia negativa: I wanted to share my experience about billings/charges at Lux Dental : Last year I did routine dental services (Cleaning, exam, X-ray) with them and I was recommended to have fillings for 3 teeth which after insurance payment I was due with $112, I agreed and paid $112 right after the filling services. I thought this is all set... Until recently, I was told I owe them $189 and I was told I need to call my own insurance to find out why. So I requested the EOB (Explaination of Dental benefit) from my insurance carrier only to find out LUX billed more than they allowed to the insurance company, thus it turned out I need to pay the difference when I should not. I asked the insurance company whether this is normal, they told me at the end of the day, it is the clinic who already had the contract with the insurance and they should be aware of what they're allowed to bill, rather than charging more than that; I tried to speak to the billing department of LUX which took them 5 days to finally call me back, the response they gave is that they agreed I've overpaid for $142 and they've refunded me. I asked Lux why couldn't they find out the EOB by contacting insurance directly and their response is " thanking for helping us catching this mistake?" I don't think it's fair to customers when you visit a dentist, you're given a conservative estimate that looks like you only need to pay a small amount, and then later on you receive another bill for additional payment which you have to pay first, and then you need to contact your insurance to prove that the dentist's overcharge and then get reimbursed.

Experiencia negativa: I wish I can give a minus infinity star. I had an appointment to my two sons at the same time. I told them when I made an appointment that I want they to look and decide what to do. We didn’t have any pain or urgent care but wanted they to decide whether there should be removal or not and other stuff related to dental care which I am not capable to know. Receptionist told me that they don’t care about my son’s where already cleaned in other clinics because they must do the checks and cleaning procedures again then they will tell us what to do further. I agreed and made an appointment. After one month. When I canceled my son’s basketball class, reorganized my daily plan and went to the clinic you can’t imagine what they said. They said: I don’t know who did an appointment. But you have already done cleaning in other dental office so we don’t provide additional one and it’s not necessary. About treatment tasks there’s no available doctor so we don’t provide you any service. To my complain about why they just didn’t tell about that before I came. They told me about call that I missed because I was on my way to them right away. To my complain about why they didn’t make any call, any sms, any email whole month or just before one day instead of sending confirmation sms they didn’t and couldn’t answer. That’s the worst case and that’s the worst place to rely on. Take care of your time and go away from them. And put one star all the time!

Experiencia fantástica: Every time I go to see my dentist I get a good Service front desk LoAn , Kristine always always take care of me they are amazing persons love this place and I’m happy with my doctor Abdul his super awesome

Experiencia fantástica: Dr. Sha single-handedly cured my dental phobia. Seriously, she made me feel completely at ease during my root canal treatment — something I’d normally have extreme anxiety about. She was patient and answered all of my questions, walked me through each step and made sure I was comfortable before continuing. She also made quick work of a very deeply decayed, fragile tooth. This was such a great experience after many bad ones elsewhere. Thank you SO much, doctor! Edit: her assistant was excellent too, the two of them make a fantastic team

Experiencia negativa: I wish I can give a zero star. Two things: - Almost 2 yrs ago, I went here for a general cleaning. Before I went, I called them 4 times if my insurance covers. Everytime they checked and said yes. So I did my cleaning, by the end of 2021, I received a bill, and was showing this bill was 90+ days so it got increased. I called them many times for months tried to solve it, they kept telling me it should cover. But I kept got billed, and my credit score went down. March 2021 they said their billing department has solved the issue, it should be stopped. Guess what?January 2023, I received another higher bill, because "I didn't pay it." If I knew this was a fraud, I would never go here. Their customer service is UNTRUSTWORTHY. - On the day of my cleaning, I asked my teeth aren't comfortable even after wisdom teeth were removed. Their orthodontist scornfully replied "I'm professional orthodontist and I'm telling you dentists don't know anything. You need to do the molding today." I felt I was being forced to do so, it paid 500 for that since it's not covered by my insurance. While molding, the nurse was one hand in my mouth and one hand on her phone, chatting with her colleagues. She pressed so hard and it was in deep pain. I had to do a few extra moldings because she was on her phone and didn't pay attention, so they weren't correctly molded. This place is a scam, I'd never do this expensive cleaning if my insurance doesn't cover. Especially under my economic circumstance in the past two years. They tell you one thing and charge you after. And their orthodontist and nurse, attitude was . I DO NOT RECOMMEND THIS PLACE‼️‼️❌❌

Experiencia negativa: Their billing department is simply a joke. I've called them 50+ times over the past 2 years trying to get some simple questions answered about a bill I supposedly owe, and they've called me back exactly 1 time, at 6am, from a blocked number (I didn't answer, I was later told by the front desk that it was they who called). They've finally sent it to collections, and the list of services they provided to collections....are services for which I've already paid! I have credit card statements showing payments that they deceitfully exclude from the bill they sent to collections. Dr. Abe was always friendly enough, but his business is a scam—avoid at all costs.

Experiencia negativa: I rescheduled my appointment 3x, you’d think that would be enough time for the receptionists to check my insurance and tell me when I’m eligible for. They waited until the day of my appointment, told me to go into my appointment as they were checking my eligibility, only for me to finish my visit to be told I’m out of network when My first initial question prior to booking my the first appointment is, if they accept my insurance. Service was good with the provider, not worth the unprofessionalism.

Experiencia negativa: The dental assistant/hygienist was extremely rude and unprofessional. I went to my appointment today in a rush so I forgot my mask which rarely happens. The front desk lady told me that I needed a mask, I explained that I forgot and I asked her for one and she said they didn't have any and went to the back. Then the assistant/hygienist came in and started yelling at me for not having a mask. I explained how I forgot about it and she kept going off on me and told me if I didn't have a mask next time she'll send me home. I said I could go home now since I already explained multiple times I forgot my mask and they couldn't give me one either. After saying that the front desk lady then went to the back and got a mask for me, which doesn't make sense because she said they were out of masks. I don't understand why they made such a big fuss about a simple mask which they clearly had spares in the back. I understand that mask is mandatory inside the clinic but sometimes people forget. This whole situation was very unprofessional and just unnecessary. There is no need to treat patients so poorly over something that could've been easily resolved. But I should add, the dentist was really nice and very caring.

Experiencia negativa: The rudest office ever! They should fire and hire some competent people to take appointment and track it. The 2 ladies are completely rude, never again

Experiencia negativa: DR. HEBATALLAH ABBAS - PATIENT Abandonment - MALPRACTICE - UNETHICAL - UNPROFESSIONAL. I've had a tooth filling there. It fell off after 1 year. My tooth started to hurt so I went back and saw Dr. HEBATALLAH ABBAS. She was not helpful and told me that it's "not an emergency" and asked me to come back an other time. 2 weeks later I developed an abcess and went back again. Dr. Abbas walked away from the practice without even having the decency to apologize to me. She told her secretary Adele that she will be back in an hour. I walked the pain off for an hour and came back. Dr. Abbas was no where to be found and never came back. When Adele called her she said that she's an hour away and won't be able to come back to the office. She never gave me any options as far as my emergency I had to go to MGH emergency room for ABCESS, SEPSIS

Experiencia negativa: The hygienist treated me like I was an incompetent mother and even made a remark asking me ‘if this was my first child’ because my toddler wasn’t fully cooperative because he was scared and felt uncomfortable with him. He’s 2 - most 2-year-olds do feel uncomfortable in new situations. I should have turned away as soon as I stepped in. Honestly everything down from the front door is gross. The entrance is filled with fingerprints and smudges which tells me that they don’t wipe down or clean anything in this place. The office is dingy. Everything needs a update beginning with the crusty couches in the waiting room. If they don’t care about that, it makes me wonder if any of their dental tools are up to date and sanitized properly. That being said. I won’t be recommending or returning to this place ever again.

Experiencia negativa: This place is terrible. When I first came here, I filled my information and checked the box that said I am pregnant. However, they did not notice it at all. A dentist simply came in and asked to give me an X-ray and provided no lead apron. I was astonished and let them know I am pregnant. What if I did not say that? I was in my first trimester back at that time and it is dangerous without a lead apron. Besides, they are so careless that they sent a wrong claim to my insurance company and charged me for an X-ray!!! I have called them more than 5 times and the lady at the reception provided no help at all. She simply insisted that they have updated the claim in their system and stupidly asked me "why did your insurance company charge you for that". I have also written an email and up till now I received no reply. Then finally, they realized that the claim they sent to my insurance company was wrong and let their billing personnel contact me. It has been two months since I called them about this problem!!! How irresponsible and careless they are! I am so disappointed and definitely will not come ever.

Experiencia negativa: It almost seemed like a scam, it kinda is now that I think again. They did a bunch of services that they don't let you know about only for you to find out later some surprise bills. There are so many Dental Clinics in Cambridge, and I have been very pleased with the service elsewhere. Really bad overall experience at this place.

Experiencia negativa: -- UPDATE -- I'm very annoyed with Lux Dental because they are still not resolving a collections claim from this ONE check up I had done. My credit score has taken a hit due to this and they are being extremely unresponsive in resolving this, even 5 years later. I'm trying to get this resolved since I had insurance and was told this would not be charged to me, but I have a collections claim out to me for $450 for a basic cleaning. This is ridiculous and have no idea why management has not helped resolve this. I would avoid this office like the plague, they're known to scam their patients - just read Yelp. These Google Reviews are very suspicious to me, they do not deserve their ratings they have. -- from 2015 visit -- Had a great experience at Lux Dental! Just went in for a basic cleaning procedure and check-up and the service was very quick. Nothing is worse than sitting in a dentist office waiting for your appointment, but my appointment was right on time and I was in and out before I knew it. My dentist was very friendly and for a dentist appointment, I actually enjoyed it!

Experiencia negativa: Do not come here! A horrible experience as soon as I sat in the chair. The dental hygienist did not make me feel welcome as it is my first visit. She insisted on seeing my insurance card although I gave me insurance to the receptionist. After, she made me walk to the front desk to talk to the receptionist. Once the receptionist confirmed and told her that my insurance fully covers everything. We proceed to the back. The technology is not updated and she blamed me for any issue with the x- rays. I am 27 years old and never in my life have it been this hard to do my x-ray. She was not patient and seem like she was in a rush or didn’t want to do my x-ray. I left in the middle of the x-rays because this treatment should not be tolerated. She did not let me tell my side of the story to the receptionist. She also refused to give me my mask back. It was a headache and completely waste of time.

Experiencia fantástica: I have some alot of problems with my teeth. I came to Lux expecting to hear that there is nothing that can be done. I expected to maybe be offered implants. Instead I was meet with a dentist with so much enthusiasm and a plan i never thought possible. Never before have I been excited about going to the dentist but Dr. Abe is amazing at what he does. Its obvious how hard he is working to give me back my smile. Says he is going to do magic and I actually believe him.

Experiencia negativa: The owner tried to push Invisalign on me like a used car salesman. He had a pushy and coercive attitude. Don't go here.

Experiencia fantástica: I've been waiting to write this because I cannot find the words to express how amazing this location is. They take your dental care to a new level. They extracted my 4 wisdom teeth with no pain. I also got a root canal done and experienced no pain. My Teeth cleaning was fast and efficient. Dr. Chung erased all my dental fears in one visit with his upbeat friendly attitude. He's professional and knows what he's doing. He is my go to dentist, but all the doctors here are professional and work well as a team. The receptionist kelsey is very nice and helps me work around my busy schedule. All the dental assistants I've met were super sweet and friendly. I cannot find a bad thing to say about this place, even the parking is good. I have finally found the perfect dentist office. Highly recommended for anyone, kids and adults.

Experiencia negativa: Crown was not re-seated well, and developed a cavity underneath three years later that is affecting neighboring teeth. I brush twice daily and floss, and have not developed any other new cavities during that time.

Experiencia fantástica: I’ve been going to Lux Dental for about 5 years and they’ve continued to be excellent care providers. Everyone seems excited to be there, and from appointment scheduling to procedures, I’ve always felt my comfort and satisfaction were top priority. The staff are transparent and professional and it’s great knowing that they go above and beyond for their patients.

Experiencia fantástica: Very nice office, followed Covid-19 protocols and front desk staff was very friendly and thoroughly explained to me my treatment plan & payment plan. Definitely returning back here

Experiencia negativa: I had a 10AM Appointment for an emergency cavity this morning at Feb. 2, 2021. I was assured before coming that all COVID-19 protocols were being followed to the T with all staff in complete PPE. Yet this morning, I was walked into my exam room and then told to take off my mask for the dentist, who wasn't even ready for me yet and nowhere to be seen. I sat in the chair maskless waiting for the dentists but after two minutes and no dentist, I put my mask back on. **I shouldn't have been asked to remove my mask until the dentist was in the room.** THEN, as I'm waiting for the dentist to come into my exam room, a dental hygienist waltzes by my exam room MASKLESS. Thankfully **I followed COVID19 protocols and my own good sense and had my mask back on when this happened. Lux Dental has senselessly put me at risk of COVID-19 exposure. They have been reported to the Cambridge Health Department, Inspections Department and to the Cambridge City Manager and Massachusetts Dental Society.

Experiencia negativa: I’ve been taking my daughter here for a year. Had my first appointment today after being rescheduled 3 times. Let’s just say front Desk “gentleman” needs to do HIS job of checking people in and out. Apparently that’s a little tough for him to do. The reason mainly for the two stars is they aren’t following COVID guidelines. The waiting area was never cleaned in the TWO HOURS I spent there. Person came in without masks and they told them it was okay ( also front desk dude). I WILL be reporting them. Not cool Lux dental. GET IT TOGETHER! Also thanks to front desk guy for not knowing how to do your job I received a parking ticket because I was waiting for 10 minutes for a note!

Experiencia fantástica: I am a new customer at the dentist office and I was pleased with the service I received from the dentist never been to a dentist before that did not hurt me but this time I had no pain at all and I would recommend this place to anyone # toothbrush

Experiencia negativa: My past three visits with scheduled appointments (and me being on time to all) in the last 1.5 years, I have had to wait at least a half hour in the waiting room just to get called by a hygienist. Then I wait for work to be done in the exam room before I finally get my cleaning done in stages. One hygienist leaves after the X-rays; then another comes back 10 minutes later for a sealant, etc. I spent around a 1/2 hour getting worked on yet was in there for 1.5 hours. There are tons of dentists in the area, do yourself a favor and pick one that is respectful of your time. This was not a one time thing for me, it’s been the last three visits.

Experiencia fantástica: Today was my first time ever visiting this dental clinic. I must say that I was definitely happy as a patient,down to the customer service I received on both ends(dentist-wise, front desk receptionists) . I felt very comfortable as if I had been there before, and they were all very professional! I will be visiting again for sure!

Experiencia negativa: Very bad CUSTOMER SERVICE!!!! DONT THINK IM COMING BACK NOR BRING MY KID HERE ANY MORE .ROSE THE ASSISTANT IS SO RUDE !!!!! FIRST TIME HERE AND LAST !!!! UGHHHHH

Experiencia negativa: STAY AWAY! I had a veneer repair done in November 2019 and continue to receive bills to this day (Aug. 2020). Before going in, I called and asked if they'd take my insurance and they said yes. Before having the procedure done, I asked how much it'd cost. They said my insurance would cover part of it but my co-pay would be $143. I decided to go ahead given that I'm not from Boston and was visiting the city. The procedure was not only over-charged but also poorly done. It was very rushed and the dentist was rude, he basically said "there wasn't much he could do about it" (but still they charged a lot for it). He just glued back the fallen piece of the veneer and said I should go to see my dentist back home. It literally took him 5 minutes. I paid the $143 and left the clinic, went back home and got it really fixed by my dentist. However, the bills started coming in about 1 month after: first it was $2 (with no explanation), then $17 a couple of months later (again, no explanation), and now the latest is about $140 (including a "financial charge" and a warning that they'll take me to collection). I have called MULTIPLE times in the past year and they finally returned my call about 1 month ago. I've asked for a clear description of what I was being charged for, and they never got back to me. Do listen to the bad reviews. Stay away from this clinic if you can and avoid the headache.

Experiencia fantástica: The hospitality, care, dedication, and warm atmosphere is A1 here! I’ve been to both the Quincy and Cambridge locations and can attest that the service provided is one of a kind! From the moment you walk into the office, the front desk staff are so welcoming and attentive. Idil was AMAZING at scheduling my families appts and providing detailed payment options for certain services. My son received a cleaning and met with Dr. Abe (the best doctor in town) and couldn’t stop laughing. Dr. Abe made my son feel so comfortable to the point where my son said “mommy they are so nice here!” He kept talking about his great experience in the car. I received two fillings that were pain free and quick! Dr. Abe made sure I was good throughout the process. I’ve never met a doctor that truly cares so much about their patients and is willing to take their time to explain everything being done. Let’s not forget about LoAn who has been taking care of me since Quincy! LoAn has helped me find an affordable option to receive a crown. She even stayed with me during the procedure to make sure I was good. She is phenomenal! There aren’t enough words to describe my great experience. Because of the great staff at Lux Dental, my son looks forward to going to the dentist. Dr. Abe definitely has a great team behind him. I would recommend Lux Dental to anyone!

Experiencia negativa: Very poor services. One time cleaning and paying bills for that since last 2 years. Every month they send bill after clearing previous bills even though they charged it on insurance. No explanation provided on bill. Scamming people by threatening to send it to recovery.

Experiencia negativa: Be carful guys. The last visit for me to this dental on 2013. Now I am in 2020 they sent me bill around 490$ with interest 621$. I don’t understand why they don’t communicate with me or my insurance on 2014 or 2015 or 2016 or 2017 or 2018 or 2019!!!!! They just remember me on 2020 and sent me interest with bill.

Experiencia negativa: If you want to get robbed and charged unexplained services go Lux. On top of trying to upsell you at every part of your appointment, they don't honestly explain what the insurance is responsible for and what you will ultimately be responsible for. At the time of my daughters appointment, we paid the copay and what at the time I was told was the portion the insurance doesn't pay for. A month later I get a bill for a much larger amount. I call the billing department and request a detailed list of all the charges and payments made by myself and the insurance. A month later and I'm still waiting for that email. The billing department and front desk at Cambridge location are the most un profesional and useless people I've ever seen. My wife and I have been trying to get an explanation for charges dating back to 2016!!

Experiencia negativa: Doctors are ok, waiting time is between 30 minutes to an hour even with scheduled appointments Update: came back after a year for an emergency case, same waiting time. No respect for your time at all.

Experiencia negativa: I have been taking my two children to the Quincy office for 12 years.I am very very unhappy with the recent service My son has recieved today. The orthodontist went around my questions with informationthat had absolutely nothing to do with what I was concerned about!I very much enjoyed it much better seeing Dr. Abdul 11 years ago. I am never taking my children back.

Experiencia negativa: BEWARE!! I went in for a cleaning when I was about to move across country and made it very clear to them that they I only wanted the cleaning that was covered by my insurance given that I was leaving soon after. They wanted to x rays as well and after looking at my insurance they said that the x rays and the cleaning were 100% covered by insurance minus a 20 dollar copay. I agreed to do the x rays and payed my normal copay and left. 6 months later I get a 200$ bill for x rays and an examination. Turns out none of it was covered. They straight up lied or were incompetent and are not offering any recourse. SCAM.

Experiencia negativa: Extremely poor customer service. The lady on the phone( Templar) is rude and doesn’t show any care for patients. Do yourself a favor and find another dentist.

Experiencia negativa: Bad Experience. We walked in just to ask rough costs of orthodontia treatment for my son. Within a few minutes they had him in a room and were trying to push x-rays and other services which we did not do. The dentist looked at his teeth for 1 minute. 12+ months later we receive a bill for the 1 minute that the dentist looked at his teeth.

Experiencia fantástica: Lux dental is by far the best dental office I've been to. They where very professional and handle me as if I was apart of there family. Dr abe is the best and the assistants are very helpful. They also have an amazing and beautiful office manager who helped me with my insurance and explained everything about my appts and operations clearly and Intently. THANK YOU LUX ILL BE BACK SOON.

Experiencia fantástica: Lux Dental is spectacular place! The doctors always cease to amaze me. They are very nice and professional. They are all amazing, they get the job done well! Always return for for my future dental cleanings. I highly recommend Lux Dental.

Experiencia negativa: Do not book appointments here; spent a ridiculous amount of money on transportation only to have them cancel day of multiple times — refused to inform me of cancellation until personal information was registered. The whole process was very sketchy and underhanded—if you're considering LuxDental I encourage you to look elsewhere

Experiencia fantástica: I think Lux dental is a great dentist because there is not alot of pain when your being worked on. Dr A is a very cautious and careful Dentist. He's also very lively and focused . I had a severe problem and he's fixing it. He's good at what he does!!

Experiencia negativa: Not respectful towards patients. I came in to see if I could re-align my bottom tooth. They recommended I get invisalign treatment, which is fine. I definitely felt a bit rushed to get the process started even though I mentioned I was moving to a different state in the next week and was in a bind financially. I didn't commit to the full treatment, but did the $500 x-ray scans and impressions because they mentioned it could be covered by insurance. When I called insurance they said they did cover x-ray scans, but when I came back to Lux they said the $500 dollar fee was not actually for the scans but for the "analysis" done by invisalign. I'm not sure what kind of insurance covers for the "analysis of the scans" by a third party (seems very specific). But if that were the case then they should've been more honest about it. Didn't end up going through with the full treatment because of my moving situation, and there's no refund even though nothing was fixed, which I really don't understand. The front-desk lady also wasn't too sympathetic towards the situation either. Unapologetic and dismissive actually. Wish I had checked yelp reviews before I had visited but echoing others, I would not recommend others to go here.

Experiencia negativa: Nobody knows what they are doing. I go to an 8p appointment just to get a call from the front desk person an hour and a half before the appointment that they want to reschedule. I was already on my way. I told them I couldn't so they said ok fine come in. We were an hour early so we were seen & a follow up appointment was supposed to be made for 2 days later. The front desk girl refused to book it even though the endodontist told her he was available. She (front desk girl) told me to call the next day to book. Of course when I call back she is not there so now I have to explain the entire situation. The girl who answers on day two states there is no doctor available at the time we were given. At the end of the day the procedure is not getting done and I spoke to 3 front desk women and neither one has spoken to the other. The manager is making decisions from home while on vacation meanwhile the patients & your office staff are waiting for him/her to make a decision on a situation she has no clue about. I don't recommend Lux Dental. Find a dental office that has a manager(s) on duty at all times. Or at least an office that has access to someone who can make decisions that is not on vacation! DO NOT GO TO LUX DENTAL!

Experiencia positiva: Ok, all the Assistants were really nice, but the dentist not so friendly not so smily. He did a really good job but he looked miserable, angry unhappy. Not a single smile. It almost looked like he hated as. Sorry.

Experiencia fantástica: My granddaughter had a good experience at LUX. Her dentist makes her feel at ease.

Experiencia negativa: Seriously disappointing service. I had an appointment at 4:30 PM for a general exam and cleaning. I arrived at 4:15 PM and checked in, and waited. At 4:20 PM, the receptionist had the audacity of telling me that since I was running late to my appointment, they would not have time to see me and would have to reschedule my appointment. How was I late at 4:20 PM, when my appointment was at 4:30 PM? When I pointed that out, another receptionist started looking at my file and tried telling me, you haven't had a cleaning in a while, your insurance is inactive, and obviously fishing for anything to cancel my appointment and have it be my fault. Yes, I had not had an appointment with them in a while, but I've had cleanings elsewhere. Yes, the insurance they had on file was inactive, but I have active insurance now. None of these are reasons to cancel my appointment. Then they told me that I should not have booked online, and should have called, still trying to make it seem like I was at fault for doing what seemed to be routine. She told me that I had only booked cleaning, but not exam and cleaning, which is a lie and I have the email reservation to back it up. She told me they called me to tell me this and left me a voice mail saying it would be cancelled. This is also a lie, and I showed her the voicemail transcript where they called to confirm my appointment. To try to compensate, she told me I would get flouride ($20-30 value) added on to my cleaning for free if I would reschedule. After all this, that's all they were willing to offer given how they inconvenienced me. I felt insulted by how they were just looking for any excuse to cancel my appointment, besides the obvious one, their booking system is flawed, and their customer service is terrible. They lied and actively looked for any way they can flip this mistake on me, without any real attempt to make this right. These people seem to think too highly of themselves. They definitely need a course on customer service. Will never go back here again, and highly recommend anyone to go elsewhere for their dental work if they'd like to be treated with respect.

Experiencia negativa: Can't really comment on the dentistry work for I never really got past scheduling, but my experience with the front desk has been horrendous. My initial appointment was canceled the night before, then moved around twice more. My intial appointment was just ok - hyegenist was rather mechanical and did not really make me feel welcome. The dentist (Dr. Q) was nice and knowledgeable, at the level of the intial consult. At the end, I made three more appointments - two consults, one for work. Had them written on the card and everything. Called back, and they could only find one out of three in the "system". I will need some time to reminisce before I go back. If it wasn't for Dr. Q, I would not even think twice really.

Experiencia fantástica: I am new to Lux Dental and all I can say is that I am very satisfied with the degree of professionalism, from the moment you're greeted at the reception desk to the care provided by my dentist. He was very kind and reassuring, knowing how fearful I am when on a dentist's chair. I am looking forward to the continuation of my extensive dental care. More reviews to come. So far, a five star experience!!!

Experiencia negativa: My dentist was really nice, but the place seems overbooked & every appointment is rushed. During my follow up appointment, the doctor & hygienist actually discussed frustration about how the schedule was packed too tight. The doctor & hygienist did their best in both of my appointments, but there was just little to no investment in solving my issues. I even asked what I could do to best care for my teeth going forward, & I got no suggestions, other than to wear a new night guard & have the suggested procedures done. The suggested procedures would cost me at least $10,000. I was referred to multiple specialists, one of which was in their office. It was also recommended I see a prosthetic dentist, & I am 33 and only have two teeth which have been pulled. It seemed like an absurd suggestion. My previous dentist, who unfortunately no longer accepts my insurance, had suggested a number of cost-effective alternatives to the information I received at Lux Dental. They also asked me if wanted fluoride for $30 extra after my cleaning, which I found ridiculous & had never experienced such an up sell attempt before. My previous dentists all gave fluoride for free. Dr. Sweeny is really nice & did his best with the time allotted, but the office is overbooked. It’s not his fault, as he & the hygienists were all very nice, but I just didn’t receive adequate attention, time or investment at Lux Dental. I will be seeking a new dentist.

Experiencia fantástica: I have had really great experiences with everyone working there. In particular the front desk staff has been incredibly helpful overall. I would definitely recommend a visit.

Experiencia negativa: It’s a weak after my kids appointment and they still have a blue bruises on their cheeks

Experiencia fantástica: I have been going to Lux Dental in Cambridge for a while now. I like going there because everyone is very nice. What I like is the reminder, even the day of your appointment you got a reminder. I always refer my friend there. My first Doctor has to go somewhere else. I wasn’t to happy because I didn’t know who’s I was going to get, but I’m very happy with the one that I have.

Experiencia fantástica: Excellent services here!! Friendly staffs. Well done Lux Team!

Experiencia fantástica: Hi!!! I learned about Lux Dental from my insurance company when my dentist referred me to an oral surgeon to extract 12 teeth. The oral surgeon that I was referred to did not accept my insurance. When I called my insurance company to get a list of surgeons, Lux Dental was on the list with a location in Cambridge. I called Lux Dental and the recording said you had a location in Saugus. Right up the street from me!!! I called, spoke with a wonderful woman who made an appointment for me right away. I received a phone call from Lux the day of my appointment and spoke with the nicest woman EVER!!! I explained that I was expecting to have my teeth pulled that day. She made it clear that that location did not have an oral surgeon. I told her that was ok and asked if they could pull them with novacaine (spelling) and she said yes. I think they were surprised that I was willing to have them all pulled with novacaine. I went for the 1st time on Sunday 7/14/19, checked in with a really great check in system, didn’t wait more than 15 minutes and they called me in. The Dentist came in, checked my teeth, explained the extraction and even double checked with me that this is what I wanted and I said yes. He said no problem!!! They took an X-ray, numbed my mouth and extracted my 12 teeth. In total, I think I was there for about an hour!!! The staff is extremely friendly, nice and caring!!! I had ZERO problems with Lux Dental!!! I had an issue, made an appointment and the issue was resolved, quick, efficient and to the point. Exactly how I roll!!! I wish I had known about Lux Dental before I met the dentist I am using (they are still good too) as I would have become a patient with Lux. Thank you Lux Dental for helping me, making me feel comfortable and taking care of what had to be done. You are awesome thank you, Sincerely, Kathryn Brown

Experiencia negativa: Dentists are highly unprofessional. Staff doesn't work together at all & it shows. You always have to wait to see someone regardless of the fact that you have an appointment. I was told a dental procedure would cost one price after procedure was partially done they informed me it would be double what I was told. Needless to say I told them I'd just go somewhere else, although the work was partially done I'd rather go somewhere where the dentists could be upfront & professional about prices & procedures.

Experiencia fantástica: Great all around. Top service and the latest in technology. I would have to move out of state to not continue using Lux Dental Care.

Experiencia negativa: The worst experience I ever had. They are so unprofessional, orthodontist could’t take out simple wisdom teeth. I was almost two hours on the chair, after which he left the part inside to get some infection. Extremely unprofessional. Not recommend to anyone

Experiencia negativa: The front desk staff & the dentist are rude & take no owership for having you wait for an hour + for your appointment, but if you're 15 minutes late " the doctor just left" with no apologies. I've had appoinent issues with both myself & my daughter here. I was told by Lo-an one of the managers that she doesn't get alot of complaints, but I knew that was bull. I'm speaking of these experiences happening in the Cambridge office

Experiencia negativa: The staff here are doing their best, but it's not great. They send out aggressive reminders to come to tour appointments, but one you arrive, they're consistently behind schedule. In a year of going there, I have never waited less than twenty minutes in their waiting room. For example, I once had a fifteen minute checkup scheduled for 3pm. I arrived at 2:55 and checked in. 3:00 turned into 3:10, then 3:30, and it was 3:45 before I finally saw a nurse. My fifteen minute 3:00 checkup ended after 4. The staff are always friendly and apologetic for being so behind, but that can't make up for it being such a hassle to go there. It's because of the staff that I give this place two stars.

Experiencia fantástica: I've been going to Lux Dental for several years and I've had a good, professional experience from the staff and the dentist's. I'm seeing Dr. Sweeny now and he's super nice, knowledgeable, and particularly patient. No hesitations recommending this place.

Experiencia fantástica: Its a great day to recieve a new crown. Very pleasant experience and important. Painless and relatively quick. All my questions were answered properly. Only two visits for the whole procedure. Thank you lux Dental the Dentist and the Technician for a nice. and considered work.

Experiencia negativa: Absolutely unprofessional! It is awful services I have ever met! Recruited interns, but take a very expensive fee. I had tooth extraction. They couldn’t do it during 4 hours and proposed to go to another doctor next day with unfinished work! So I was forced to find another dentist. They did extraction for 1 hour without any problem.

Experiencia fantástica: Weekend availability for appointments (have gone on Saturday) is convenient when available.

Experiencia fantástica: Go here, you won't regret it. I had a pediatric tooth emergency at 5pm on a Saturday night (my 6 year old accidentally smashed his face on a grocery cart).. I called and asked if they could take a look and they let us come in within an hour.. we're not even patients there! A million thanks to these people.. they were so friendly, prompt, and helpful even when they didn't have to be. THESE are the people you want looking after your teeth.

Experiencia positiva: Very good service. The dentist was very busy smd he still did my teeth fillings pretty quick. I got about 4 teeth fillings and it took it him about 30 mins and he was switching rooms and handling other situations. Def recommend.

Experiencia fantástica: Lux Dental Care is always a great experience, and today was no different. Lots of new happy faces around the office, and everyone was cordial and happy to help and give me the best experience as always. My doctor and hygienist were prompt and able to answer my questions, and assuage my fears. Was even able to watch a lovely David Attenborough film on Netflix while my cleaning was happening!

Experiencia negativa: Horrible The Doctor was a Jerk to put it nice and not inappropriate for this site!!Do urself a favor an go somewhere else this was in Cambridge the Doctors in Saugus we’re very nice just don’t go to see doctor in Cambridge!!!!!! You will regret it I’d bet my life on it!!And it makes me put one star I can’t put no stars or I would!!

Experiencia negativa: So disappointed!! I had dentures made for me but they never fit properly. Dr Patel was fantastic...she did her best but££/6 the bottom denture NEVER fit and the top would stay in place with alot of Polygrip but I could never eat without them coming loose. I was heartbroken to say it mildly. I, by mistake put the bottom dentures in the trash...long gone. I thought my life was over...I work in the healthcare field and the thought of speaking face to face with anyone ...well...I had no choice. I called Lux in Quincy, explained my situation and they gave me a next day appt to discuss trying to make a new lower denture that might fit or exploring implants. I paid $95 for that appt...it was a young man...probably fresh out of dental school...who basically told me nothing that I didn't already know. He suggested that I make an appt with the dentist who specializes in implants. I made the appt at the front desk...then I was told that it was going to cost me $158 to see this "specialist". I was floored...I was mad! I went home and cried like a baby! No....whatever happened to a free consultation? And I was already a customer! I found that degrading and walked out and NEVER went back! Am I correct when I say that most dentists there are newly graduated from dental school??

Experiencia fantástica: Had emergency and went to Quincy Ma location. First encounter at desks was Brendalynn! Sooo fabulous. She truly helped me out. Professional, kind, knowledgeable. She is the reason I stayed. Dr. wringer & associates were also great. I’ll be back!!

Experiencia fantástica: The clinic is super clean and the doctors and personal are so nice and professional. I recommend them 100%