Let's Smile Dental - Springfield

Fantastic experience: My experience with Let’s Smile has exceeded my expectations since I started attending my braces appointments and check-ups.

Fantastic experience: I REALLY love the staff here. I feel like I'm visiting old friends-I just happen to be a patient. Dr and all of his associates keep it real about my treatment and progress, too.

Negative experience: Left extremely disappointed in their administration/ process. I was referred by my pediatric dentist to get teeth extraction. At the last minute when the appointment was already scheduled I get a phone call saying they don't work with my insurance. I found a provider that could but they needed a referral. I asked this office to fill it out. I sent it to their email and they told me I would get the form back in a couple of days. 1 week later I left a message with no answer or call back. Another week later I called them to ask about the form and they said they don't fill out those forms! Their only response is " I'm not sure who you talk to but we can't fill the form"

Fantastic experience: I came in to have all four of my wisdom teeth removed, and I couldn't have asked for a better experience. The team created such a welcoming environment from the moment I arrived. When I started to get nervous, the manager went above and beyond and offered to play music for me to keep me at ease during the procedure! It was such a thoughtful gesture and really helped me stay calm. The front office staff, manager, DAs, and Dr. Niloy were all wonderful. I’m so grateful for such a positive experience and highly recommend this office!

Fantastic experience: The staff is professional, helpful, and welcoming. The atmosphere is clean,inviting, and warmful. Great customer service everytime.

Fantastic experience: Very cooperative and helpful

Fantastic experience: Everyone here is lovely great ppl doctor manny is the best!!!

Fantastic experience: The doctor was very thorough with us and gave us lots of different approaches that were unique to our son. We’re most appreciative.

Fantastic experience: Coming from landmark location to this one for my son was the best switch ever. The drs and every was was amazing emmi was a dear in the front i would definitely recommend here!!!!!

Fantastic experience: Clean, nice staff, and We love Dr. Mani.

Fantastic experience: I’ve brought my two sons to Let’s Smile for both rounds of braces (expanders) and Invisalign and we’ve had a great experience. So much, that I’ve become a patient to do some refinement on the orthodontic work I had done many years ago. We highly recommend the team at Let’s Smile!

Fantastic experience: The team of this office is wonderful, easy to schedule and reschedule. Friendly and it seems everyone is happy working there. There is nothing that makes more difference than being greeted by happy people. The dentist and the personal assistant are wonderful and my little one always leaves perfectly happy and with no complaints.

Fantastic experience: I've been taking my son here for years now and he has been taken care of each time. The staff sang Christmas songs with hom today. When you go make sure to look for Ian, surbub service all around and they are personable.

Negative experience: Read this before you consider this place. This is by far worst experience I have ever had anywhere. I don't usually write reviews, but they have left me no choice. Let’s Smile Dental pulled a classic bait-and-switch on me. I was told very clearly that a service would be free. That was the only reason I agreed to move forward. I even spoke with Damien beforehand and was upfront about my insurance details and annual benefit limit from the very beginning. Despite that, they still charged my insurance for the service, which pushed me over my annual limit. When I noticed the charge, Damien told me it was a mistake and assured me it would be removed. I trusted that and waited. A couple of weeks later, he admitted they had actually given me wrong information from the start, and said he would work with their billing department to resolve it. I called them almost every day for two months. They would say they would call me back with details and never did. After dragging things out for over two months, they finally presented their “solution”: The only I can take the claim removed is by paying them out of pocket for the service. What frustrated the most is that they denied ever saying it would be free, claimed they had told me it would go through insurance. This is unacceptable and shows a lack of honesty and accountability. I trusted their word, but instead I was left frustrated, overcharged, and feeling misled. They changed their story, broke their word, and wasted my time. If you value transparency, fair treatment, and integrity, I strongly suggest you look elsewhere—and get every single detail in writing before agreeing to anything here.

Fantastic experience: My Son had a dental extraction procedure today. The entire visit was flawless, the actual procedure actually took no more than 5 minutes. The Dr. took the time to prep for the procedure by calming my son “the patient” everything went super smooth, every question was answered, I was allowed to stay for the procedure, the doctor was so mindful of me as the parent and my other son. In addition my son didn’t feel a thing making his experience a more pleasant one. I couldn’t be happier with how well everything went. The physician’s attitude was also a good one he was very pleasant to be around. You can definitely tell he enjoys what he does.

Fantastic experience: Doctor Do is best dentist! good experience!

Fantastic experience: Both assistant and Doctor answered all of my concerns. As always we always have a good experience

Fantastic experience: Braces went on well. Everyone was very helpful and informative about what to expect and what to do. Ian was great!! Thank you.

Fantastic experience: The doctors and nurses here are always kind and compassionate. They are patient and move at the child’s pace. They true know handle kids with disabilities.

Fantastic experience: Our dental cleaning with Florencia was fantastic. I’ve never encountered a technician with such a calm and welcoming demeanor. She made my kids feel completely at ease throughout the entire visit. I would definitely come back here again!

Fantastic experience: Amazing! Amber is the best at explaining everything from start to finish. Dr. Manny is so thorough in his tx plan and his explanations. Highly recommend !

Fantastic experience: The environment here is very welcoming, Roger was AMAZING! Very patient with me while placing my braces. Dr. Manny and his team do a wonderful job, I trust them with my smile forever :))

Fantastic experience: Ian was very coraportive and nice.

Fantastic experience: My overall experience has been better than anticipated. Everyone has been attentive and responsive throughout my Invisalign journey. I give much kudos to the staff.

Fantastic experience: Dr. Manny and Roger R have been great to work with, I'm very satisfied with my results and even when I moved to CO for work, they would be able to squeeze me in to be able to see them while I was visiting family in town

Fantastic experience: I truly enjoy coming here! Everyone is so welcoming. I have been coming here for the past 2 years, they have always given the best service and do their work very well. Roger is a fantastic worker, always makes sure to greet you and put a SMILE on your face! Roger is an amazing worker and so are the other staff.

Fantastic experience: After a whole 5 years with braces i finally got them off with Dr.Manny. overall pleased with the service at their office. Everyone is super friendly especially Roger R. every time he’s in the office he never fails to make me laugh. Everyone does a good service and i overall recommend coming here if you are in need of any service!

Fantastic experience: The doctors are very enthusiastic, dedicated and very professional. Especially Ian, he is very friendly and gentle. The services are always on time and I had a great experience.

Fantastic experience: Ian did a great job with my daughter. She's always excited to change the color of her braces on each trip.

Fantastic experience: Ian is great with my daughter. Dr Manny is perfect with discussing and explaining what is going on and his concerns. Sam has been wonderful communicating with my son and being direct when needed.

Fantastic experience: took care of me, I think his name is Rogel, was so friendly and he explained everything he was doing before doing it so I wasn’t so scare. He was quick to take my x rays too. The doctor and treatment coordinator were kind. very recommended if you look for orthodontist

Fantastic experience: I had a wonderful experience at let’s smile dental in Springfield. They took good care of me, all staff including Ian, Asia and Damien. They are friendly and professional. I am so happy I choose let’s smile for my dental needs.

Fantastic experience: My experience was great! Adrianna was such a great person and she is very good at her job. She was easy to talk to and very helpful. She made my daughters feel comfortable around her and she took her time to explain the instructions for the invisible aligners. Everyone is great!

Fantastic experience: Dr. Manny is the best!!!!

Fantastic experience: Dr Alwan and his assistants are absolutely the best!! Superb dental team that I recommend highly!! Great team!!

Fantastic experience: Roger was amazing. Very funny and thorough. Great experience’

Fantastic experience: We had a great experience at the latest visit my son had at the Springfield location. Ian and Dr. Ali were very helpful and understanding.

Fantastic experience: Professional, kind , very responsive, great team Dr Manny is the best

Fantastic experience: Ian was great and the doctor was very accommodating

Fantastic experience: Ian is the best, my teeth was really messed up and let’s smile and Ian fixed my smile for me I recommend everyone to this dentist they are the best 5star

Fantastic experience: Went in for a consult and the gentleman who greeted me and took care of me, I believe his name is Sam, was so kind and put a lot of my anxiety at ease. He explained everything he was doing before doing it so I wasn’t so anxious. He was quick to take my x rays too. The doctor and treatment coordinator were kind and understanding as well. I’ll definitely be back, especially if Sam is there. :)

Fantastic experience: We've been visiting this dental clinic for over two years, and I can confidently say that you will receive personalized care and attention here! Dr. Kato and her assistant are always positive and professional. My daughter looks forward to her visits, and I can't say enough about the friendly staff at the front desk and the clinic's cleanliness. Highly recommend!

Negative experience: The oral surgery department has catastrophically gone down hill it’s abysmal. Ever since they got rid of the veteran doctors there, the staff can’t seem to run anything in there efficiently. Appointment times are pushed back everytime, one time I waited for an hour. The staff is confused on scans and what you’re even in there for, they messed up my 3d scans 3 times in one day and wanted to charge me for the scans. I think this place is poorly run and I would never recommend going here for something of high importance like oral surgery.

Fantastic experience: Great experience with this practice. Staff is very helpful and friendly. My daughter had oral surgery with Dr. Richard Yim recently and it couldn’t have gone any smoother. Starting from surgical coordinator Cathy to the wondered techs and staff. They made sure my daughter felt safe and calm during the procedure and after. The doctor himself called after a few hours asking how my child was doing after. Amazing ! ⭐️⭐️⭐️⭐️⭐️and moreee

Fantastic experience: They are excellent.

Fantastic experience: It was an amazing experience. I had Dr. Kato and her assistant Palmer. They were very polite and very joyful. Can’t wait to go back!

Fantastic experience: Outstanding service Staff awesome

Fantastic experience: This Dental office is awesome. The staff are nice and attentive. More importantly my daughter loves coming here!!!!

Fantastic experience: Very professional and excellent service. Has a come back atmosphere.

Fantastic experience: Great service, friendly staff, and an overall excellent experience with Invisalign. We will definitely use Let’s Smile again with the next kid.

Fantastic experience: We ABSOLUTELY LOVE let’s smile dental and the orthodontic partner also! We were customers when we lived in springfield years ago, moved over half hour away and still will make the drive! 100% worth it!!! They are so good with the kids and my kids have such great trust in dental work now because of their AMAZING care!! My kid was all smiles after 2 teeth being extracted- thankful for nitrous!

Negative experience: Broke tooth the during examination. When called they asked me to go so they can take a look. They didn’t fix the tooth they broke, instead they charged for the visit.

Fantastic experience: Let’s Smile Dental is absolutely amazing! I’ve been a patient for over 15+ years—from braces to permanent retainers to overnight retainers, the staff has always taken care of me. They are very friendly and accommodating and Dr. Ghatri and Dr. Manny know exactly what they are doing. Shout out to Roger for helping me with my permanent retainer and making the process as smooth as possible.

Fantastic experience: This office is Great! Dr. Manny and all the staff especially Ian are so nice, patient, and always have positive attitudes and a fun, welcoming atmosphere in their office. Could not be any happier with the outcome of my Invisalign treatment!!

Negative experience: I have attempted to reach the dental office several times without an answer. I decided to stop in-person about my appointment date/time. At that time, I was informed that their system for sending reminder calls/text was down and had been for about a month. Today 10/27, i arrived to the dental office and was informed that there was a missed appointment fee on my account for the date I did not appear, was not given a reminder call/text as promised. The services received at this office gave been great, but the front office practices could be adjusted. Customer service is a large part of any customer-facing business. If your automated system is down it is perfectly ok to pick up the telephone to make a reminder call or send an email.

Fantastic experience: You guys make your patients feel so welcome….friendly oriented! Asia was Awesome!

Fantastic experience: Dr. Kato and J.P. were simply amazing! My son, who is terrified of going to the dentist, made it through an entire cavity filling procedure with nary a single complaint and big thumbs up at the end. Dr. Kato and J.P. were calm and comforting throughout, regularly describing what they were doing and what was next and checking with him throughout to make sure he didn't have any questions or concerns. I cannot recommend this team of professionals enough!

Fantastic experience: The bedside manner, the compassion, the willingness to take time. You all have gone above and beyond my wildest expectations and made my daughter. She had an awful first experience, and with the dentist here, she finally feels like they’re there for her and that they are going to protect her and not hurt her like the last place did! If I could give 100000000000000 stars I would thank you so much for making this amazing for her

Fantastic experience: Very friendly I'm always happy to see All worker!! pj he is the beast my san love him !!

Fantastic experience: Dr. Manny saw me through my 2 years of care and I couldn’t be more pleased. He walked me through every step of the process and made sure my results were perfect. Money well spent!

Fantastic experience: My daughter has been going to Let’s Smile Dental to see both dentists and orthodontist. The staff are very friendly, fun and helpful. I highly recommend them! Thank you Let’s Smile Dental!

Fantastic experience: Great treatment, and wonderful staff! Sam has been especially outstanding with my braces treatment, and he always has gone above and beyond to be accommodating. The doctors are always nice, and all around it’s a great practice!

Negative experience: I used to think this place was worth a 5 star rating until i haven't heard anything from them in over 4 months regarding my child's appointment we went in for the check up and to get some more pictures taken and was told i should here something within the next week then days and weeks went by and still nothing i've called and someone's always either puts me on hold or just let the phone ring.

Fantastic experience: They are really amazing.my kids love to visit there due to there well behave presence and good communication services

Fantastic experience: Our visit with Dr. Kato went very well with our special needs daughter. She was very nice and accommodating and answered all our questions. JP was also very knowledgeable and patient with our daughter,. So glad we found this dentist office. Would definitely recommend!

Fantastic experience: Dr.Kato was so amazing! She was so gentle and patient with my children. Also the two dental assistants A.P and J.P were so gentle and patient with my kids as well. They were all extremely friendly and made us so comfortable. The office is nice and clean.

Fantastic experience: Dr.Yim is a very professional oral surgeon in all Virginia.. He's very skilful and patient. His team is Amazing. They are super friendly an make you feel like your home..! I was well taken care of, and I will continue to come here.

Fantastic experience: We loved it if I could give more stars I would 10/10 very clean, staff is amazing, everyone was polite and friendly, everyone makes you feel like at home I was worried my baby was going to get scare but Dr. Kato Was amazing so nice and gentle not to mention they have little prizes for the kids at the end of the appt which I found very thoughtful of them. Definitely will recommend.

Fantastic experience: Our experience today (7/19) with the Let’s Smile team was amazing from the call to inform the practice that we have arrived (with Catherine…apologies if I have misstated her name), to check in, to being called back for cleaning with JP, to conclude with our (meaning my son’s) cleaning with Dr. Kato! JP went above and beyond to ensure, Taelor, had a comfortable and memorable experience as well as provided wonderful feedback to my questions/concerns with Taelor’s dental habits. He also set expectations with the appointment (and was also extremely flexible/understanding being that Taelor is 3 years old)! Dr. Kato was friendly, great with kids, innovative (my mind is still blown with the knee to knee trick… lol), and she also provided great feedback/tips/tricks for maintaining great dental health. I also informed them of Taelor’s future speech therapy appointments and they showed genuine interest! My heart melted at the empathy and care of our practitioners today! Thank you to everyone!

Fantastic experience: Visit for the appointment, procedure and follow up appointment booking was smooth as silk. Flawless. Front staffs were quick & eager to fulfil query. You have a wonderful team with Doctor Kato. Let’s Smile.

Fantastic experience: Great experience all around. Competent and attentive staff, I am very happy with my results.

Fantastic experience: Let’s Smile is a family Orthodontics with professional people who take care of their patients at their best...

Fantastic experience: I had a great experience working with Dr. Manny and the rest of the staff at the Springfield location. I did the Invisalign treatment and am very pleased with the results. Dr. Manny was very understanding of my concerns and always worked with me to provide solutions. I was not confident that my treatment was finished when it was supposed to me, and I brought this up with Dr. Manny. He listened to my concerns and did another scan, so I appreciate his flexibility and commitment to ensuring I was satisfied. His team and the front desk staff were very patient, kind, and caring throughout my experience. Thank you to the Springfield location!

Fantastic experience: I definitely had a great experience again! Thank you Cydney for your kindness and getting me seen and doing it with a Big smile! You are a bright light to the front desk team! Ian Green and Dr. Manny, you two are a dynamic duo, and you definitely complement Let’s Smile Dental! Ian, it was so nice meeting you and talking about birth place, your family, and your love for your job! Hands down you are a Rock Star! Dr. Manny as always, thank you for the many laughs we share! You are definitely the bomb.com! Merry Christmas and Happy New Year to you all! I am one grateful patient. Sincerely, Deanna

Fantastic experience: Great people, and charged exactly what they said! Highly recommend them. I will be bringing the rest of my family back!

Negative experience: I had a very bad experience with Dr. Manny, who I had consultation for my kids’ orthodontist needs. We have been going to Let’s Smile in springfield location for years. Before Dr. Brown, we had Dr. Jessica, both are good and they recommended my kids to see orthodontist and since Lets smile has one, we gave it a try. We have been going to Dr. Manny twice for consulation within less than a month and the next schedule will be in August. However, I took my kids to other consultations for another opinions while we are waiting for a 3rd appointment with Dr. Manny in August. We were so dissppointed with his profession. He checked twice and didn’t come up with the plan. Until I were honest to tell him what we got suggesstions from other ortho about the treatment plan and he refused to do my daughter’s case, even without any recommendations. He just said he didn’t feel comfortable with my expectation. I asked him what’s my expectation? He didn’t know but he just said it. Since I had consulation with other ortho, then he said just go with him. If he’s good, he must be confident what he should do to give client’s optimal result. My kids are young but they can feel, Dr. Manny is not profession and experience enough to do for them. They even don’t feel comfortable with his profession even I convinced them for giving him another try after 3rd consultation. He’s not professional and not a good doctor for you to lean on. i feel dissapointed about Let’s smile and Dr. Manny. He wasted lots of my time going back and forth and especially today appointment.

Fantastic experience: The dentist and the team handle the tooth extraction process like professionals. Regardless of the process and the pain my daughter had a good experience and left the office happy.

Fantastic experience: AMAZING! I have three munchkins and they all had their own dental seat! Totally not a requirement, but an awesome bonus. The movie room is a great distraction and kept them occupied. The staff is friendly and awesome with children. Happy I found this place!

Fantastic experience: Great visit. This was my daughter’s first dental visit and I couldn’t be more pleased with the professionalism and quality of service we received. Thank you!

Fantastic experience: Our family has been enjoying Let's Smile for 7 years. Our relationship started with my daughters braces and has continued with my son. He enjoys the visits, the staff is kind and knowledgeable and it's so great that they focus on pediatric dentistry. Wery happy with this practice!

Fantastic experience: Dr Brown is Excellent with great professional team/workers

Fantastic experience: I recently got my wisdom surgery with Dr. Yim and he was amazing! Dr. Yim took his time with me, explained everything carefully and made sure I understood. Assistants Damien and Fatima calmed my nerves with their positive and comedic attitudes. You are in phenomenal hands at Let's Smile and I would recommend it to anyone who may be nervous about surgery. Only top notch, 5 star service here! Thank you Let's Smile!

Fantastic experience: Really enjoyed coming here for my daughter. Dr. Brown and Karen, as well as all the staff we encountered were so kind, and helped my daughter feel comfortable today. They made sure to give us all the important information regarding the care needed for healthy teeth. I highly recommend this office!

Fantastic experience: Let's smile is extremely quick, friendly, and efficient. Moss at the front desk is super-duper friendly. My appointments are always enjoyable and informative. One week before my next appointment Moss gives me a call reminding me of the date and time of my next appointment and in addition to that I get a text to my phone reminding me as well. An extremely efficient practice and one that I would recommend to just about anyone.

Fantastic experience: This was our first time to experience an oral surgery. Dr. Yim and his assistants were super nice and professional. Their detailed explanation of the procedure eased our worries.

Fantastic experience: Very kid friendly Establishment! Doctors and Nurses are very attentive, knowledgeable and compassionate which is displayed through their Impeccable work. My daughter just loves Dr.Brown would recommend this to anyone you won't be disappointed!

Fantastic experience: I appreciated the promptness of the staff and how quickly I was taken back to see the surgeon for my consultation. Additionally, the front office staff and dental assistants were extremely friendly and seemed happy to be there working in their field. I don’t think that I could’ve had a better or more professional and friendly experience.

Fantastic experience: Top of the line service, upon walking in the front door to walking out the front door, always warm, caring, patient and kind! Dr. Brown and her team are professionally customer service talented! Thank you again!

Fantastic experience: Thank you Karen and Dr. Brown for helping make my 2 year old's first visit go so smoothly. We will definitely recommend your practice to other families with young children who are nervous at the dentists!

Fantastic experience: Excellent customer service from beginning to end. It truly exceeded my expectations. I was seeing a dentist in Dumfries, who did a terrible job with my Invisalign treatment. I transferred into this office and Moss, at front desk, helped me fill out paperwork and assisted me in the best way possible, always with a smile. Kaitlyn, hygienist, removed resin residue I still had attached on my teeth from the old dentist office in Dumfries, and made me feel so relieved. She was gentle and so kind. Marcelo did my x-rays and scanned my mouth for Invisalign treatment; he was really nice and helpful. Doctor Manny was truly amazing. He listened to my concerns and provided detailed explanations to all of my questions. Doctor Manny carefully described how my treatment will be and made me feel I am in great hands. Jackie, treatment coordinator, went above and beyond to make sure I had a positive experience, explained my insurance benefits, and offered me a great treatment plan. They are very professional, providing outstanding and attentive care. Clean space, friendly environment. Highly recommended.

Fantastic experience: Very friendly and informative staff, very pleased with care from dentist and assistant.

Fantastic experience: I absolutely love this place. Both visits I had very pleasant experiences. They are very good at explaining everything in detail. Everyone is super nice

Fantastic experience: The staff and Dr Brian are very good. We are so lucky to have them so close and available for the kids.

Fantastic experience: Everyone is nice and accommodating, thank you!

Fantastic experience: They are awesome!!! Audrey (our hygienist) is so gentle and patient! She is always so nice and loving and over the top awesome! My son loves going there! Given his first ever dental appointment with other office was totally horrible, watching him go for his cleanings with a smile on his face, says A LOT! Dr. Brown is amazing! So knowledgeable and never in a rush! She will take all the time needed to explain what there is to be explained and understood! I love her style, which is very gentle and rather conservative... no aggressive treatments ever! She will do anything to keep maintain the teeth naturally, and only if absolutely necessary a treatment will be advices! I’m SO THANKFUL we found this office! We feel truly blessed and will absolutely recommend them to anyone, anytime!!!

Fantastic experience: Ruben is such an amazing orthodontist , very nice ! definitely recommend

Fantastic experience: Great service friendly staff awesome reception team I loved Karen the hygienist was so good with my toddler I would give 10 stars if I could

Fantastic experience: Dr. Brown is so kind and gentle. My son loves coming to see her!

Fantastic experience: I went in so nervous and feeling uneasy but Maria F helped calm my nerves by not only answering every annoying questions I had, she also talked me through the entire experience! Today was great!

Fantastic experience: Front desk staff is very friendly. The hygienist was great with toddlers and incredibly knowledgeable to the point I confused her as a dentist. The dentist was also really nice and friendly. Overall great experience!