Alpenglow Dental
Welcome to Alpenglow Dental in Bend, Oregon. Dr. Hallie McNaughton Ballance and her team care about their patients striving to make the community a happier place, one smile at a time.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Photos of Alpenglow Dental
Services and Treatments
Alpenglow Dental: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,9 out of 5 from 265 reviews
Fantastic experience: Always a great experience. Friendly, knowledgeable, and excellent at what they do.
Fantastic experience: Scheduling difficulties on my part were handled by the staff in a responsive and professional manner.
Fantastic experience: Excellent work, kind staff, professional team. I have a very high regard for this office. Good job Alpenglow!
Negative experience: Painful. Peridoniatal hygienist was somewhat rough and seemed uncaring. Also demeaning
Fantastic experience: I feel very grateful that I found this Dental practice. Through someone else’s review! They are super nice, kind, professional, and knowledgeable. I really can’t recommend this place highly enough.
Fantastic experience: Alpenglow’s Dr Hallie is always bright, kind, thorough and very good at easing concerns and taking care of dental issues
Fantastic experience: Always the best service, technology and concern. Excellent practice
Fantastic experience: I would (and do!) recommend this office to anyone who needs dental care. Doctor Halley is incredibly skilled with unparalleled “chairside” manner. Her staff is always friendly, and seem to really enjoy each other and their work. 10/10 for every visit!
Thank you, Devon for the kind words. We appreciate your trust in us. We do our best to provide quality and caring care to our patients.
Fantastic experience: Reallyenjoyed my experience at Alpenglow. The staff were very welcoming and competent. Kayla (hygenist) was gentle and thorough and friendly.
Fantastic experience: Dr. Hallie and the staff truly care about their patients! I had an acute dental issue recently and I was able to get in incredibly fast - everyone in the office was so professional and kind...and Dr Hallie fixed my tooth! I'm so thankful that Alpenglow takes care of my entire family - we are lucky to have been able to get her as our dentist as I'm sure her panel is quickly getting full. UPDATE: After several years of care from Dr. Hallie and her team, their care continues to be exceptional! They are such a wonderful caring highly competent team!!!
Fantastic experience: Great dental care in Bend, Oregon. Amazing staff, welcoming environment. I took my 2 daughters to Alpineglow to be seen by Dr. Hallie. She was amazing with my kids and did a fantastic job. Highly recommend.
Fantastic experience: June 2026, another great cleaning by Alpenglow! Thank you so much for keeping our teeth healthy! A true 5 star cleaning! Thanks for the Yeti! much appreciated. Yesterday went great, the experience was far better than I expected. From start to finish, everything was smooth and comfortable. Appreciate that both of you took time to explain the process, and make sure I was completely numb, and checked in often to be sure I wasn’t in any discomfort. On another positive note the numbing process was totally without pain, I felt nothing at all. Thank you so much! Alpine Glow Dental provides an outstanding experience from start to finish. The staff is welcoming, professional, and truly makes you feel comfortable the moment you walk in. The office is clean, modern, and relaxing, which really helps ease any dental anxiety. The dentist takes the time to explain procedures clearly and answers all questions without rushing, making it easy to feel confident in the care you’re receiving. We appreciate how gentle and thorough they are, and it’s clear they genuinely care about their patients’ health and comfort. We highly recommend Alpine Glow Dental Another great visit to the dentist. I mean how many people can say they love going to the dentist. I can for sure;) Our review below tells the story of how we got here, but there is so much more. After all these years we know exactly what to do to get a 5 star rating from the dentist. A high five for sure. Every employee puts a smile on my face, such a warm welcome. The secret, wish I had known years ago. Water picking in the shower, flossing after, and brushing twice a day with our electric toothbrush. Takes too much time you say, well those teeth need to last a very very long time, so take care of them. A huge thanks to the team ;) We recently decided to change dentists. Driving all the way across town to our previous dentist was just just not working out, especially in the winter. After looking around and talking to a few people we made a decision to approach Alpenglow. One day after a chiropractor visit, same building, I walked in to Alpenglow and asked to meet the dentist. Well Hallie came out, in her mask, me too btw, introduced herself and gave me a personal tour of the new office. She also introduced all her staff and her husband who happened to be there that day. After answering all my questions, I felt quite comfortable and made an appointment to get my teeth cleaned.
Fantastic experience: Very thorough and friendly! Taylor is an outstanding hygienist!
Fantastic experience: Alpenglow dental staff are all professional, kind, and good at their jobs.
Fantastic experience: Dr Hallie extracted a bad molar about 2 months ago. It was all healed except for this one spot where a little piece of the former tooth still protruded thru my gums. It was painful so I called and asked for a quick appointment. Even tho their schedule was very busy, they worked me in within a few days. I was appreciative. Dr Hallie did a great job of taking away the sharp piece of tooth and filing it down so the gum could heal easily. It was all very professional and everyone was so kind. I'll be back, for sure. And I will tell all my friends about my great experience at Alpenglow. Thank you! Maureen Murphy
Fantastic experience: Had my 6 month cleaning.my dental hygienist Is Lisa. 2nd time I’ve seen her, she great. Friendly and informative. I’ll see her again in December for my next visit
Fantastic experience: I was really surprised at how much better and professional Alpenglow Dental compared to all other dentist I have used in my 72 years. My Hygienist did a really great, professional job and made me realized what a cleaning and recording of my whole gums and teeth can do for my future health of my mouth. I will be staying with them till the day I croak, hahaha.
Fantastic experience: Dr. and staff were very professional. Regular checkup and follow up on previous recommendations.
Fantastic experience: We love Dr Haley and Alpenglow Dental. They take care of my kids so well and empower them to look after their teeth and ask questions as needed. I always feel as though my input is respected and don't ever feel pushed into extra treatments.
Fantastic experience: Attention to detail prepping for and installing a crown. The first crown was rejected, another better fit was made. During recent appointment I had a professional, gentle cleaning. I recommend this dentistry to anyone looking for quality care
Fantastic experience: I could not ask for more. Professionalism, care, informative, all in my first visit. Thank each of you!
Fantastic experience: A wonderful experience! My appointment wasn’t suppose to be until July and put me on a list to call when there was a cancellation. Received a message about a cancellation and was able to get in a week later. Very friendly staff!!
Fantastic experience: If going to the dentist isn’t your favorite place to go… These are your people. Kind, considerate, gentle. They take great care in all the details. Highly recommend Alpenglow Dental.
Fantastic experience: I’ve been a thoroughly happy Alpenglow Dental patient for a number of years and wouldn’t go anywhere else. Warm, welcoming, thoroughly professional and never pushing for treatments that go beyond required dental care. Those treatments are all available and are explained clearly but I have never felt any pressure to use them. Dr Hallie is simply the best in my experience!
Fantastic experience: Everybody there was nice. The doctor I saw Dr. Holly (like Halle Berry) was professional to the point and went above and beyond which I really appreciate. If I spell either one of The hollies wrong. Please forgive me. I would highly recommend them.
Fantastic experience: Such a pleasant team of professionals! From the front desk to Dr. Hallie and everyone in between, you are met with authentic care and kindness. Dr. Hallie’s gentle touch makes the experience exceptional. Many thanks team Alpenglow
Fantastic experience: Alicia did a great job with my cleaning and provided me with several useful pieces of information.
Fantastic experience: Dr. Balance and her staff are excellent. They are kind and considerate of your comfort while being very professional and serious about their work and your dental health. I would gladly recommend them to anyone.
Fantastic experience: Have been receiving dental care from Alpenglow for a few years now and have always been very happy with how thorough, friendly, and caring the hygienists and dentist are.
Fantastic experience: So grateful! I left my ‘new patient’ appointment today and literally called my Mom crying from the parking lot. I was so impressed with everyone on the team and I left feeling confident and excited to get my smile back! Dr. Jen delivered an immediate and clear plan of action.. Alicia was incredible and so knowledgeable; she talked me through every minute. I have severe dental anxiety and I left today thinking “how soon can I come back!”. Stat to finish just an absolute, hands down WOW.
Fantastic experience: The experience is always very comfortable and my dental assistant is always very careful and very polite. I don't like people working in
Fantastic experience: I'm so happy I've found this office. Everyone is very welcoming and I've been extremely happy with the work I've had done this far. Thank you
Fantastic experience: For the best dental care, go see Dr. Hallie McNaughton Ballance! She is the sweetest doctor I have ever encountered in my life. I highly recommend this clinic to everyone they are truly wonderful people.
Fantastic experience: They were very helpful and profesional. Highly recomended .
Fantastic experience: It was my first time to the dentist after relocating with my husband. Wow I am so happy I chose Alpenglow, they are an extremely professional, clean, and welcoming dental practice. My hygienist was Taylor, she’s the most amazing hygienist I’ve ever had and I will be requesting her for all of my future appointments. I’m going to make sure my husband books with her as well! Dr. Mc Naughton is equally as impressive, they spotted a few of my concerns and made a treatment plan without any pressure. The front office made it super easy and checked coverage with my insurance carrier on the spot!! So no surprises when it comes to treatment costs. Their honesty and overall compassion for dental health is exactly what we’ve been looking for. We will be long time patients of Alpenglow, especially since they offer so many types of current dental care, especially into our later years. Absolutely the best dental practice in Bend!!
Fantastic experience: Best dental care ever! I've never had a bad experience here - Kayla is a wonderful hygienist, always kind, sweet, gentle and thorough. She ensures you're comfortable and makes the hour fly by. I so appreciate Dr. Halley and her staff, as you always are treated like family and feel welcome.
Fantastic experience: Great experience with hygienist Taylor and Dr. Jen. Very kind, gentle, and thorough!
Fantastic experience: Every staff member I’ve ever interacted with has been very kind! My experience there is always great!
Fantastic experience: I struggle with extreme dental anxiety and fear, the ladies at Alpenglow made me feel comfortable enough for a very very over due dental exam
Fantastic experience: Very comfortable first visit to Alpenglow Dental. Staff friendly and efficient. I like their transparency with no surprises. Updated - Alpenglow remains my favorite out of 3 different dentists I've been to in Bend. Courteous, transparent, efficient. Thank you.
Fantastic experience: Great group of people all of whom are consummate professionals operating in a state-of-the-art center of excellence.
Fantastic experience: I’ve been very pleased with our dental care at Alpenglow. Beautiful space and skilled, warm dental professionals. Would definitely recommend!
Fantastic experience: Detailed and careful work. I really appreciate trusting that I’m getting such good care.
Fantastic experience: Always fabulous - from the front desk to the dental chair. Excellent communication, professionalism, and personal attention. It’s *almost* a joy to go to the dentist now! Highly recommend. Dr. Hallie has created an excellent community dental practice.
Negative experience: Trust the negative reviews because this office will most definitely upsell you and try to get you to do deep cleanings and then cause permanent nerve damage and recession. The lady that did my cleaning ruined my mouth to where I’ve been suffering for over a month with insane pain and chronic migraines. They tried to tell me I have neurological problems when I never had pain before going here. Unless you wanna end up in the hospital multiple times go anywhere else! I also agree with the other review stating the billing department is awful, that lady is combative and rude. Over charging for being seen for issues they caused and will over charge you because she can’t do simple math. She tried to say my insurance and my husband’s union accountant were wrong in the amount owed because she thinks she’s the best. The care I’ve received here is absolutely disgusting, they even knew I was disabled, getting back surgery soon but had the nerve to ask me what I do for work and fun when I’m basically bedridden. They just about maxed all my insurance allowed amount and thousands in hospital bills, so now I’m stuck paying out of pocket to get all the damage that they caused fixed.
Fantastic experience: Everyone was very attentive and made sure that I was comfortable and warned me ahead of the uncomfortable parts of the teeth cleaning. Alisha is the best dental hygienist I’ve ever had! I’m 58 and had a lot. The doctor I saw today was thorough and friendly. She was willing to do a little research for my problem with my teeth movement. They both helped me to have healthier teeth and gums.
Fantastic experience: I'm a 74 year old man who still hates going to the dentist... unless it is at Alpenglow.
Fantastic experience: Alpenglow Dental provides an exceptional experience from start to finish. The entire team is welcoming, professional, and truly committed to patient comfort and high-quality care. The office is modern, efficient, and well organized, and the providers take the time to explain everything clearly and thoughtfully. You never feel rushed, and it’s obvious they genuinely care about their patients and the community they serve. I highly recommend Alpenglow Dental to anyone looking for outstanding dental care and a team you can trust.
Fantastic experience: Thanks for taking care of Marilyn. We appreciate the special care you give her.
Fantastic experience: My first time back at a dentist after a couple years away. I found this place very friendly and warm. Made me feel at ease. I can get very stressed. Very friendly staff and the technician and doctor were great. I highly recommend Alpenglow, after my first visit.
Fantastic experience: I have been going to Alpenglow Dental clinic for several years. I always come away very satisfied with the compassionate care given. The staff while very professional are also very friendly make me feel welcomed.
Fantastic experience: Visiting from Texas and lost a cap. The check in ladies were great. Robin is awesome and Dr Hallie the Best!
Fantastic experience: I have been a patient at Hallie McNaughton Ballance for over 5 year. She is so professional and has created one of the best dentist offices in Bend. Alpenglow's staff is so kind and helpful. My dentist needs have all been taken care of at Alpenglow and recommend them to all of my family members and friends. Thank you, Hallie and team!
Fantastic experience: So thankful for Dr. Hallie and her staff. A crown fell Off ( put on by another dentist) and she got me right in. The staff is friendly, and the location is great. Dr. Hallie is a gem Of a dentist!
Fantastic experience: Best dentist I’ve ever had. Best staff I’ve ever had. Can’t say enough. 5⭐️
Fantastic experience: As a current patient, i showed up with a cracked tooth and they got me right in, fixed it, and looks great! Thank you Alpenglow!
Fantastic experience: Using the latest technology to make a relaxing trip to the dentist. Everyone was friendly and knowledgeable and I had a great appointment!
Fantastic experience: Dr. Hallie McNaughton Ballance is one of the best dentists in Bend. She is compassionate, gentle, kind, experienced, and her skills are superior. My procedures have always been pain-free. The office is beautiful, clean, welcoming, and parking is always available. The staff is professional, friendly, and they all have excellent bedside manners. Alpenglow is patient-centered. Dr. Hallie is simply the best of the best. Expect amazing results because they will deliver. Alpenglow is QUALITY! Trust me. Thank you, Alpenglow Glow! I smile with so much gratitude and confidence, thanks to you. Delia
Fantastic experience: Love visiting this dental office..a great staff who are super skilled and patient with a guy like me who has to be "dragged" to the dentist.
Fantastic experience: I have extreme dental anxiety and I choose to go to this dental office. My insurance is accepted but out of network, and even though I have to pay extra I still choose to come here. They're all so nice and supportive, gentle, and accommodating! The TV in the ceiling and noise canceling headphones really help with the anxiety!
Fantastic experience: I moved to Bend 3 years ago. I have gone to two different dentists before going to Alpenglow. I can easily say I have found exactly what I’ve been looking for. Alpenglow dental has friendly staff and a doctor who is not only extremely gentle but made me feel like I could trust her not to do unnecessary work. I highly recommended this office to others.
Fantastic experience: Fast pain free implant! Friendly calming staff always keeping the patient at ease! Thank you guys you’re the best ! The Dental experience made easy!
Fantastic experience: This is a totally professional and personable dental office. Dr Montgomery is caring and very knowledgeable. Alicia is the most thorough dental hygienist I have ever had. Stacy is always welcoming and super helpful with insurance at the front desk.
Fantastic experience: Hali and her staff are wonderful people! They are personable, pleasant and professional! They know how to take the “Anxiety” out of dental care.
Fantastic experience: This is my second time in for a cleaning and cannot say enough good things about this establishment and its employees! Everyone is so friendly, helpful, cheerful, and professional (a true rarity these days in a medical building). The office is clean, well maintained, the chairs are comfy, and the large windows in the rooms make you feel like you are outside. My hygienist, Taylor, is such a lovely human and is the best hygienist I have ever had - a gentle and confident touch, with firm precision when cleaning. I couldn’t ask for more. I just moved my husband’s dental care to their office today; the process was easy and they got him scheduled quickly! Thanks everyone!
Fantastic experience: Love the office staff and have had nothing but good experiences with Anna doing my cleanings. I chose Alpenglow based on their reputation even though it was out of network for my dental insurance. Well worth the additional cost for such great service.
Fantastic experience: Thorough, friendly, and honest. Alpenglow Dental has the tools to help patients visualize and understand their dental health, the front office expertise to deal with the uncertainties of the insurance world, and are open and flexible to working with the patient to balance individual needs. Impressive all around.
Fantastic experience: I think I had taylor and she was really friendly. Also Halie was very friendly as well
Negative experience: I came to this office a while back, and I expressed to the Dentist what my needs were. She completely ignored me, and wanted to upsell me anything that she possibly could. I ended up, simply going through the initial visit, and did not have any other work done. I simply paid the initial visit fee, and had a check up. A few weeks ago, I needed to make an appointment for a cleaning, and wanted to go to an office that I already had an established relationship with, as I didn’t want to pay an “initial visit” fee all over again, so I came back to this office, knowing that I would not be sold anything. (as i would not be seeing the dentist again) When I arrived, I found out that there WOULD be an initial visit fee…all over AGAIN, And that the total charge for today would’ve been $409. I actually left the office without keeping my appointment. Very bad experience, and low integrity all the way around. I do have to say, though that the girl at the front desk was very very nice.
Fantastic experience: Alpenglow Dental is the best dental office we have ever experienced. We raised a large family and have been to many dentists over the years, but this is by far the cleanest, friendliest and most professional office we’ve experienced. The staff is 100% excellent and Hallie always is so personable and takes her time with each patient.
Fantastic experience: Best experience I’ve ever had at a dentist office! Friendly staff and the hygienist was amazing and fast! Highly recommend Alpenglow if you’re looking for dental care!!! Five stars!
Fantastic experience: Great experience as usual. Staff is great, informative, and friendly. Had a dental assistant Alicia who was amazing at cleaning and informing on what she was doing every step of the way and Dr. Montgomery provided a happy enthusiastic energy that is contagious and warming.
Fantastic experience: Everyone on the team provides exceptional care, expertise and support—from the front desk to the hygienist and dentist. All around a terrific experience.
Fantastic experience: Great hygienist-thorough, careful, and gentle. Does a great job and explains her findings very well. Great dentist too. I highly recommend Alpenglow.
Fantastic experience: We are going on three years with ApenGlow Dental and we couldn’t be happier. We appreciate their professional approach to our oral care and everyone from Dr Halle down are always generally happy. I also love their SMS platform for appointment setting and reminders. Their blend of technology and personal care is the best! Thanks ApenGlow Crew!
Fantastic experience: Gold Cap detached from tooth while @ Bend summer home & away from Primary dentist in AZ. Alpenglow is Top Rated Bend Dentist from Front Desk personnel to the excellent dentists & their dental assistants. Wish they had office in AZ!!!
Fantastic experience: I can’t thank you enough for making my visit such a wonderful experience. Your office is beautiful, warm and inviting. We are lucky to have you in our community.
Fantastic experience: I cannot say enough good things about this dental office. Dr. Hallie is one of the best dentists I have gone to. Starting with the front desk employees. I haven't had that much care and concern from administrative staff anywhere else. They know what they are talking about and never make you feel like you are wasting their time. You can tell they feel comfortable asking Dr. Hallie questions as well, which is a good sign of a boss (right?). I also like her style. She is on the conservative side and she is brutally honest. She doesn't sell you on anything or tell you that you need work done if you don't. The work she does do is efficient and very well done. I have never felt rushed around her. I can ask as many questions as needed and she sits through them all. If you ever have a mtb accident or ski accident on the weekend, you might be lucky enough to have her on call on the weekends. I have found my forever dentist.
Fantastic experience: These ladies are such a perfect team! They're very informative, walking you through each step to let you know what's going on & check in to make sure you're okay. I highly recommend Alpenglow Dental if you're nervous about dentists or you just want an amazing team to take care of your smile!
Fantastic experience: Dr. Hallie is the best. She explains every facet of what she's doing and asks throughout how I'm doing. Her assistants are knowledgeable and kind. I really don't mind going to the dentist.
Fantastic experience: Dr. Hallie, Dr. Jen, and all of the support staff are amazing!! One of their core values is compassion and each of Dr. Hallie’s employees have shown complete compassion and professionalism!! I have never felt comfortable going to a dentist. Dr Jen has completely changed my perception of dentists. She is so patient, calming, fun, and compassionate!! Even the environment at the office is geared toward having the patient be as comfortable as possible. The exam chairs are relaxing to lay on and there is a TV mounted above each chair to further make your experience enjoyable. I highly recommend Alpenglow Dental!!!
Fantastic experience: We had an amazing experience with Alpenglow Dental. Everyone was so friendly. My hygienist Jenna was exceptional and had such attention to detail! Loved our first experience with them and will continue to use them!
Thank you, Tracy for your kind words! We strive to care for our patients and make them feel welcome.
Fantastic experience: I chose Alpenglow Dental because they specialize in Geriatric Dentistry. My Mother is 89 and in late stage dementia. She needed a teeth cleaning and three cavities addressed. The Dentist was able to work on her in her wheelchair as she cannot be moved without a hoyer lift. She got her teeth cleaned and they were able to treat her cavities with a non-invasive method that required no shots or drilling. We were totally stressing about this appointment and it went better than we could have ever imagined. I highly revommend them.
Fantastic experience: I had a very good experience with Alpenglow Dental. The staff was lovely and professional, my hygienist was through and very pleasant. The office and exam rooms are spotless, the view is very nice, and the exam rooms are very sunny and bright. The TV on the ceiling with closed caption is such a fabulous distraction! Dr. Hallie has such a lovely demeanor and very professional. If you have to go to the dentist (which we all do...) this is the place to go.
Fantastic experience: The staff is so friendly, Efficient and Knowledgeable. My hygienist was gentle and yet very thorough. Taught me things about flossing I never knew!! I highly recommend Alpenglow.
Fantastic experience: So grateful to get a same day appointment to see me for some oral pain. As always, I was treated with care, patience and kind concern for my discomfort. Turned out to be a minor issue, but they’re quick action to address the issue alleviated so much anxiety for me. Thank you, Dr. Hailey and staff.
Fantastic experience: Took our 4-year-old in for his teeth cleaning and I was impressed. He was nervous going in and the staff made it very comfortable for him. It was quick and easy and over before we knew it. Thanks for being so kind and excited to see our little one. You all are great!!
Fantastic experience: Best dental experience I have ever had! Gentle and methodical work by the hygienist, very thorough and straightforward assessment and recommendations by the dentist and everyone at the office was so nice! Highly recommend this office!
Fantastic experience: What an experience!! I don’t think I’ve ever been to a dentist like this. Very respectful and kind. Each station was private so you’re not seeing any other patience or treatments going on. While you’re waiting you are blessed with a giant window view and then when they’re cleaning your teeth they have a tv on the ceiling!!! There’s even optional headphones to hear. For someone who has anxiety for the dentist this was a great distraction. The hygienist even talked to me step by step of what she’s looking for and how to improve my dental hygiene. I have never been talked like that before. It was really nice to know what they are seeing and looking for. It felt very inclusive and genuinely caring for my health. Thanks Kayla!!! At the end I got a goody bag to take home! Who doesn’t love a goody bag!! I also really appreciated the doctor being so nice and really straight forward on things. No sugar coding and kept it real and simple. But also aware of my feelings and my fear of the dentist. Love that! Overall I am very impressed and excited to come back. Thank you all!!
Fantastic experience: Absolutely loving going to the Dentist now!! The team is amazing and has done wonders with helping me manage and overcome my fears of the dentist. So glad I found this amazing team.
Fantastic experience: Since my first day, everyone is always so kind and very thorough. Everyone I am in contact with is very nice. Front desk seems to have an organized system, which I appreciate. So far so good. Positive vibes!
Fantastic experience: Dr Hallie is simply the best dentist I have ever been to (and I have generally been very nervous about Dentists in the past)! She is great with my children. One thing Hallie does extremely well is making sure you her patients receive personalized care. She does everything she can to ease anxiety and make sure you are comfortable with any procedure. I’d grade Dr. Hallie an A+. You will be in great hands at Alpenglow dental.
Fantastic experience: Phenomenal atmosphere, staff & service! I was a bit apprehensive, as I always am with dental procedures, and I was super comfortable and well cared for. Highly recommend Dr Hallie and her staff!
Negative experience: Weeks ago I had my 2nd and LAST dental appointment at AlpenGlow Dental in Bend. Here is why I call it LAST: I chose AlpenGlow when I was having trouble with Advantage Dental in La Pine. They had staffing issues. Covid was to blame and having a dentist from Portland who had to drive during snow season didn’t help. Reading the good reviews of AlpenGlow, I went for my new patient appointment to get my teeth cleaned there on May 25, 2023. Due to a series of medical emergencies I had to cancel the next cleaning appointments but I went to them on November 14, 2024 and left feeling sad. After seeing what was the X-ray technician, then dentist who did gum check (I thought she was the hygienist because I never had a dentist do this), then I briefly saw THE hygienist as she peaked in the room to say she didn't have time to do my scheduled cleaning as I "needed deep cleaning that would require two appointments". I heard horrible gum numbers I have never heard in my life. I later showed my daughter the estimate and she said it was the 2nd high estimate she heard from them recently. I'm in my 70s and I have had some long-term dentists. I miss the one who retired as he took care of me and my four kids for over 27 years. I know the routine. Most dental appointments have been good for me, but I didn't feel good about the last appointment with AlpenGlow. I felt hustled and I don't even remember their names, if they gave them to me. No small talk. I also wasn’t even shown my X-rays which I later realized no dentist has ever done that to me. I was told the X-rays were in the other room I didn't get to go into. Other dentists would have shown them and explained my options. Not sad now. My teeth were cleaned in one appointment by another dentist, and I felt the way I have about the good professional dentists/hygienists in my life and I'm going to return there. Saw my X-rays, no rush. Merry Christmas to me--I saved over $900! So glad I got a 2nd opinion. I got a normal cleaning with the addition of a deep clean of two teeth, not four sections. I only had a topical to help with pain on those two teeth. This is the first time in my life to be told I needed a deep cleaning. I realized that it had been almost one year and six months since they were last professionally cleaned. But somehow I needed a deep cleaning of two teeth. A few teeth below needed a little extra attention but nothing like those two teeth. I have never felt the need for a second opinion but I'm glad I got one. The office of AlpenGlow has a beautiful vista, but I am not willing to help pay for it.
Fantastic experience: I just had my set up and first cleaning and am so happy with my experience. The staff was wonderful!
Fantastic experience: I had an amazing experience from referral, to appointment, to cleaning and pictures, to scheduling a future appointment for a filling. The entire staff was prompt and nice.Thank you for this.
Thank you Chris!
Negative experience: Editing this review as after having my family as clients for one year, they decided they would no longer accept military insurance. I know that our insurance pays less than some others, but I find it unfortunate to have to find a new doctor after only being patients for such a short time. Military families serve in this community, and it's unfortunate to be let go as patients due to insurance reasons. It's always a wonderful experience here. My hygienist Jennifer is so gentle but also thorough and efficient. I appreciate that they accept military insurance as so many places in town will not. Thank you for caring for our military service members and their families! You guys rock!
Cassie- thanks for your feedback. We'd be happy to discuss your insurance with you! Being 'out of network' is different from 'no longer accepting insurance'. But we understand insurance can be confusing. Give us a call and lets figure it out!
Also- we care very much for our veterans and military families! You'll be happy to know that we have donated more than $100,000 of free dental care to veterans! And we are the only dental office in Central Oregon who offers this kind of program each year. Its truly a gift to give back to our underserved veterans. Perhaps you know a veteran in need of some help. If you would like to nominate a veteran for our program give us a call!
Fantastic experience: I have had low expectations finding a good dental office in Bend and was SO pleasantly surprised by Alpenglow! Jenna was my hygienist and seriously a gem! Professional, courtesy, knowledgeable, personable, and kind. Dr. Hallie was great as well. Thankful to have found this team.
Thank you so much!
Fantastic experience: Dr. Hallie is by far the best dentist I’ve ever been to. Her expertise and passion for dentistry perfectly match her kind, funny, and gentle nature. She’s replaced a crown for me and has done incredible cosmetic work, all procedures have been smooth and as pleasant as possible. Thanks to her and her amazing team of hygienists and front desk staff, I genuinely look forward to dental visits now!
Fantastic experience: Amazing practice with great staff, equipment, and expertise. Hallie and team are the kindest, gentlest, and most professional people I've met in this industry, and it actually makes going to the dentist... well, nice! I've been coming for a few years, both under third-party insurance and through their membership plan, and they've taken care me through both the routine checkups & cleanings and guided me through a problematic root canal. We're lucky to have them in this community. Thank you, Alpenglow team!
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