Cascadia Family Dental

361 NE Franklin Ave bldg d, 97701, Bend

Welcome to Cascadia Family Dental, your trusted dental practice in Bend, Oregon! Under the expert guidance of Dr. Jared R. Adams, our dedicated team is passionate about delivering high-quality dental care in a welcoming environment. We treat each patient like family, ensuring that your comfort and oral health are always our top priorities.

Our comprehensive range of services includes everything from routine check-ups and preventive care to advanced cosmetic and restorative dentistry. Whether you need a gentle cleaning, kids' dentistry, or solutions for missing teeth, we cater to all age groups and dental needs. Our innovative approach blends state-of-the-art technology with compassionate care, making every visit as easy and stress-free as possible.

We know that every smile is unique, which is why we offer tailored treatments designed specifically for you. Plus, we provide options for sedation dentistry to help alleviate any anxieties you may have. At Cascadia Family Dental, your oral health is our mission!

Don’t hesitate to reach out and schedule your appointment today. Together, we can help you achieve and maintain a beautiful, healthy smile.

Opening hours

  • sunday: (closed)
  • monday: 8h-17h
  • tuesday: 8h-17h
  • wednesday: 8h-17h
  • thursday: 8h-17h
  • friday: (closed)
  • saturday: (closed)

Cascadia Family Dental: Reviews

4.9/5 (294 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Reviews on Google

4,9 out of 5 from 294 reviews

Brendon Chan Published on Google

Fantastic experience: Thank you for seeing me last minute to fix a filling that broke on my trip! Staff were so professional and efficient. In and out in 1.5 hours! Highly recommend and I would have Cascadia as my regular dentist if I lived here!

Cascadia Family Dental
Cascadia Family Dental

Thanks for the kind review and five stars, Brendon!

Ron Alvarez Published on Google

Fantastic experience: Excellent experience as usual. Great meeting the new owner. Katie was her usual excellent self.

Cascadia Family Dental
Cascadia Family Dental

Thank you for your kind review! Our goal is to continue providing excellent service to all of our patients!

Terri Holm Published on Google

Fantastic experience: All the staff, hygienists and dentist are super friendly, helpful and competent. I’m very satisfied and trusting of the dental work they perform. Highly recommend!

Cascadia Family Dental
Cascadia Family Dental

Thank you for the kind recommendation, Terri!

cj davis Published on Google

Fantastic experience: Highly recommended. Excellent customer service. Top shelf dental care. Keeping a legacy dental practice alive and well Best cleaning I've ever had. An exceptional staff. Very greatful.

Cascadia Family Dental
Cascadia Family Dental

Thanks for such kind words, CJ!! We want this legacy practice and our patients to thrive!

Aaron Haun Published on Google

Fantastic experience: Friendly and accommodating staff, would highly recommend for anyone in need of dental care.

Cascadia Family Dental
Cascadia Family Dental

Thank you so much for your kind words! We really do love what we do and the people we get to meet!

Wendy Dave Published on Google

Fantastic experience: The staff was awesome. Jojo got me in when I had a problem, the dental hygienist was very thorough and gentle, and the doctor was great to see me.

Cascadia Family Dental
Cascadia Family Dental

Thank you! We work hard to earn the trust of those in our care.

Barbara Sessler Published on Google

Fantastic experience: Very friendly staff that are informative and do excellent work‼️5 stars ⭐️ ✨I always feel comfortable and well taken care of here!

Cascadia Family Dental
Cascadia Family Dental

Thank you! We’re committed to providing the best care to every patient!

eLIZabeth Boggs Published on Google

Fantastic experience: The staff is always welcoming and the waiting area is beautifully updated and comfortable. I love that we have our own hygienist that we see and get to know. She lets me know what’s covered and not on insurance and allows me to choose.. no pushing to sell something. Katie, I appreciate you! Thank you.

Cascadia Family Dental
Cascadia Family Dental

Thanks for the kind review! We're so glad you've had such good experiences, and we appreciate how great Katie is too.

William Gill Published on Google

Fantastic experience: Always an enjoyable experience. And that’s saying something!

Cascadia Family Dental
Cascadia Family Dental

Thanks for the review! Happy you enjoyed your visit!

Tosha Marone Published on Google

Fantastic experience: I have serious anxiety when it comes to the dentist and when I arrived everyone was so kind and welcoming. Katie cleaned my teeth and took her time and walked me through everything she was doing. The dr is amazing and I will definitely be back and highly recommend this dentist office

Cascadia Family Dental
Cascadia Family Dental

We are so happy you had a good experience, and thank you so much for the sweet review! We're excited to keep giving you more good experiences in the future!

LeAnne Roberts Published on Google

Fantastic experience: It's always a nice experience going there. They are friendly and professional, and do a great job!

Cascadia Family Dental
Cascadia Family Dental

Thank you for the lovely review, LeAnne! So happy you had a good experience!

Madi Both Published on Google

Fantastic experience: Doctor Fairlee is INCREDIBLE! Fixed an issue I’ve had for years with the simplest solutions and was extremely informative and very knowledgeable! HIGHLY recommend this office! The whole staff is great! This office makes going to the dentist feel less daunting and in an odd way kind of fun!

Cascadia Family Dental
Cascadia Family Dental

Thank you for your kind review!! We are so happy you not only had a good experience, but even had a little fun!

Brent Eno Published on Google

Fantastic experience: Quick, easy and painless just the way I like it.

Cascadia Family Dental
Cascadia Family Dental

Thanks for the 5 star review! ⭐

Renee Baisinger Published on Google

Fantastic experience: Very friendly, knowledgeable staff. Doctor Fairlee is the best!

Cascadia Family Dental
Cascadia Family Dental

Thanks for your sweet review! We're happy you had such a good experience!

Jay Bennett Published on Google

Fantastic experience: Kelsie is world class. Maybe the most professional hygienest I've had over many years. Jay Bennett

Cascadia Family Dental
Cascadia Family Dental

Thanks for the review! We also love Kelsie, and we're so happy she's on our team!

Michelle Patrick Published on Google

Fantastic experience: I highly reccomend Cascadia Family Dental. Everybody is most cordial, which puts one at ease. Both dentist and dental hygienist are willing to share information with a person, so felt I knew where I stood with the health of my teeth, plus had a good understanding of the things i could do to improve my dental care. Everybody is most friendly and caring.

Cascadia Family Dental
Cascadia Family Dental

Thank you so much for the kind review! We always strive to provide good education for our patients in the most friendly way possible. :-)

Alicia Bourland Published on Google

Fantastic experience: Very friendly staff highly recommend them

Cascadia Family Dental
Cascadia Family Dental

Thanks for the review! Your recommendation means a lot to us!

Randall Marchington Published on Google

Fantastic experience: This is a wonderful Dentist office with a very friendly and supportive staff and incredibly good and accomplished Dentist – Dr Farley. I would highway recommend to anyone looking for quality dental service.

Cascadia Family Dental
Cascadia Family Dental

Thank you for the review! So happy you had such a lovely experience!

B Published on Google

Fantastic experience: The first time at a new dentist is always a bit stressful. This time it was very easy as everyone in the office made me feel like I was one of the family. It was the easiest cleaning I have had in a long time. Great to meet everyone and I look forward to the next time (sorta).

Cascadia Family Dental
Cascadia Family Dental

Thanks for the kind review, and welcome to the family!

joanna giron Published on Google

Fantastic experience: Dr.Fairlee did botox for me today and it was the smoothest visit ever. I normally get nervous around needles but she was very calm and gentle. I had a really good experience, the staff is very kind, highly recommended!

Cascadia Family Dental
Cascadia Family Dental

We are so happy you had such a good experience! We always try to make every appointment as calm and stress-free as we can.

Christina DeMaster Published on Google

Fantastic experience: This whole team was so welcoming, great energy within the whole office! Was very extensive with my treatment and made my teeth concerns feel very well taken care of! Thank you, highly recommend!

Cascadia Family Dental
Cascadia Family Dental

Thank you so much for the sweet review! We are so glad you felt welcome and cared for. That's exactly the energy we strive for!

Erin Davis Published on Google

Fantastic experience: I had an amazing experience at Cascadia Family Dental! Kelsie did an amazing job cleaning my teeth, and taking x-rays. She was very easy to talk to and calming. Dr. Fairlee is caring, a wealth of knowledge, and she never pushes unnecessary services. I am so excited that this office is in a central location, and Amberena has done a great job creating a cozy environment that feels like home, with a staff who is friendly and welcoming. Bonus: my dentist chair was facing a giant window, and a bunny joined me for most of my visit - so fun! Could not recommend this office enough :)

Cascadia Family Dental
Cascadia Family Dental

Thank you so much for such a lovely review! While we can't promise the bunny will visit every time, we can promise to keep being friendly and welcoming!

Marla Green Published on Google

Fantastic experience: Everybody who works at Cascadia dental is polite, professional, and patient

Cascadia Family Dental
Cascadia Family Dental

Polite, professional, and patient are what we strive to be! Thanks for your kind review!

Nancy Widmer Published on Google

Fantastic experience: Dr. Adams is a sweetheart, concerned and, listens.

Cascadia Family Dental
Cascadia Family Dental

Thank you so much! Our team strives to make patients comfortable and relaxed whilst at our practice.

Bryan Ortiz Published on Google

Fantastic experience: Fantastic and friendly staff and welcoming environment. Very organized and smooth with all my dental appointments!

Cascadia Family Dental
Cascadia Family Dental

Thanks for your review, Bryan! We always aim to be friendly and welcoming!

Russ Bryant Published on Google

Fantastic experience: This place is great! Kelsie makes going to the dentist enjoyable and comfortable!

Cascadia Family Dental
Cascadia Family Dental

Thanks for your kind review! We agree that Kelsie is wonderful!

Nikki Cocco Published on Google

Fantastic experience: Dr. Adams and his staff are wonderful, kind and caring. Dr. Adams is very knowledgeable and skilled in what he does. I would refer any friend or family member to Cascadia dental and know that they would be in good hands

Cascadia Family Dental
Cascadia Family Dental

Thank you for the encouraging feedback - we love to hear that you were well taken care of! We always strive to do our best for our patients and will be here, happy to take great care of any of your friends and family. Once again, THANK YOU!

Ayla Triplett Published on Google

Fantastic experience: Dr. Adams and team are phenomenal. Dr. Adams is very gentle, thorough, calm and kind. I would consider myself having a fair amount of dental anxiety, and he always makes me feel at ease. They always fit me in their schedule even very last minute when something comes up. They are very up front about cost/insurance, etc. Thank you so much for your excellent service over the years, I appreciate your care very much.

Cascadia Family Dental
Cascadia Family Dental

It's always a pleasure seeing patients like you and taking care of those who choose to take good care of their oral health and wellness. Thank your for your kind feedback. Keep smiling!

Maureen Schlerf Published on Google

Fantastic experience: very friendly and explained thoroughly what she was doing and options. Love this dentist office!

Cascadia Family Dental
Cascadia Family Dental

Thank you. We do our best to make our patients appointments as comfortable as possible.

Tosh Kubota Published on Google

Fantastic experience: Everyone is nice and friendly, and professional. Dr. J is also easy to talk to and listens to you and gives you a professional advise with easy language I understand. Wonderful.

Cascadia Family Dental
Cascadia Family Dental

Our practice aims to deliver the highest quality of patient care. We love to hear about positive experiences. Thank you!

Nicole Oelkers Published on Google

Fantastic experience: They were great for our sons first dental visit. They introduced some tools to him and made it fun. He was shy at first and then chatting and smiling at the end. Great first experience at the dentist!

Cascadia Family Dental
Cascadia Family Dental

Thank you! Our goal is to ensure positive experiences for those we serve. We pride ourselves on our honesty, integrity, and skills.

Ty Cieloha Published on Google

Fantastic experience: I’ve been a patient at Cascadia for nearly five years, and the experience has consistently been excellent. The staff is professional and detail-oriented, and Dr. Adams always brings great energy and genuine passion for his patients.

Cascadia Family Dental
Cascadia Family Dental

Thank you for the kind review! We are committed to excellence in care and are honored by the trust placed in us!

Nelle B Published on Google

Fantastic experience: I had a wonderful experience with Cascadia Dental. My hygienist was very kind and thorough. I had a lot of anxiety from a prior experience with the dentist, and I can honestly say they were very professional, considerate and did a beautiful job!! I highly recommend Cascadia Dental.

Cascadia Family Dental
Cascadia Family Dental

Thanks so much! We truly strive to make it a great experience for everyone and we appreciate your feedback and kind words.

Emily Yoder Published on Google

Fantastic experience: Amazing and very thorough cleaning! I have always had great care at cascadia.

Cascadia Family Dental
Cascadia Family Dental

Thank you so much! We always provide top-notch care and customer service in a comfortable, easy-going environment.

Jan Houck Published on Google

Fantastic experience: Very friendly, professional, knowledgeable and caring staff. Always impressed with Dr. Adams, the hygentists and the front desk.

Cascadia Family Dental
Cascadia Family Dental

Ensuring that every patient receives top-level care is our priority. Thank you for your feedback!

Dana Erhart Published on Google

Fantastic experience: Dr. Adams and his staff are the kindest and most professional dental care givers ever! Today he and Marissa and Leslie were the most awesomepeople to have as dental caregivers!

Cascadia Family Dental
Cascadia Family Dental

Thank you. We strive to make those we serve to feel better in our care.

Kirsten Weiss Published on Google

Fantastic experience: Dr. Adam’s and his team have made me feel so comfortable and welcome in my first few visits. My husband will be coming here too now! They helped with my dental anxiety, and are so so sweet :)

Cascadia Family Dental
Cascadia Family Dental

Thank you for your kind words. We understand that the dentist isn't everyone's favorite place to be, but we really do strive to make it as pleasant and comfortable as possible.

Phyllis Milkon Published on Google

Fantastic experience: Excellent dentistry in a caring place that provides extreme precautions for your health at all times. Dr.Jared Adams is an extremely capable dentist that always chooses the simplest way to solve your dental problems. Unlike other practices he would never do any procedure that was not necessary and in the best interest of your dental care.

Cascadia Family Dental
Cascadia Family Dental

Thank you! We really do love the opportunity to take care of people.

kelly porter Published on Google

Fantastic experience: Very friendly and professional!! Best teeth cleaning I’ve ever had Kelsea!!! Everyone’s awesome!! Thank you

Cascadia Family Dental
Cascadia Family Dental

Thanks for trusting our team - you can count on us!

Kathy Nagel Published on Google

Fantastic experience: I’ve been with Cascadia For the past 10 years; I am always happy with their thoughtful, thorough work. I recommend them to others often!

Cascadia Family Dental
Cascadia Family Dental

Thank you for the very kind review and for trusting us with your care. We really appreciate the positive feedback! It truly matters to us!!

Carissa S Published on Google

Fantastic experience: Dr Adams and staff are very kind, compassionate, and quick. Best dentist I've ever had. Shioban the dental assistant was great too, very kind and efficient

Cascadia Family Dental
Cascadia Family Dental

We greatly appreciate your kind words. We have a commitment to excellence and love doing what we do. Thank you!

Ayla Dunnihoo-Ballis Published on Google

Fantastic experience: Dr. Adams and his team are the absolute best!! I have never enjoyed going to the dentist, who does!! But Dr. Adams is the nicest person in the world. He always makes you feel so comfortable and offers you the best care. I couldn’t recommend him more!!

Cascadia Family Dental
Cascadia Family Dental

We strive to take the time that every patient deserves to receive! Thank you for the fabulous review!!

Terri Lewis Published on Google

Fantastic experience: Everyone was great, the dental hygienst, Kelsie, amazing , gentle, caring, explains everything she is doing. Dr. Adams caring and informative as well. Thank you all so much!

Cascadia Family Dental
Cascadia Family Dental

Thank you for your kind words! We strive to provide the best in comfort and quality care. We want everyone to feel at home.

Angela Arndt Published on Google

Fantastic experience: I have been coming here for about 5 years and, I always feel welcome and well cared for. This is quality dental care in a friendly and supportive environment. They truly listen to your concerns, understand your unique needs, and make sure every procedure is clearly explained. Dr. Adams is a standout professional—his genuine care for his patients, combined with his passion for dentistry, creates an atmosphere of trust and ease. Whether it’s a routine check-up or a more complex procedure, you can feel confident that you’re in great hands. Every dental hygienist has been amazing as well as any other staff! Highly recommend this office to anyone looking for compassionate and top-notch dental care! --- Let me know if you'd like any tweaks!

Cascadia Family Dental
Cascadia Family Dental

Thank you very much for your kind words. We take pride in providing top-notch care and are thankful for your trust in us.

Kirk Sandburg Published on Google

Fantastic experience: Katie was very thorough and did a great job! Kirk Sandburg

mayra ocampo Published on Google

Fantastic experience: Best dentist I been the girls are super friendly and Dr. Jared is amazing very patient. Super happy I find them

Cascadia Family Dental
Cascadia Family Dental

Thank you so much! Our policy is to provide the best possible service across the board.

Lara Morais Published on Google

Fantastic experience: I had such a positive experience at Cascadia family dental. I get anxious about dental visits, but both the staff and Dr. Adam's put me at ease almost immediately. I feel really good about the quality of care I received and I would highly recommend them to anyone looking for great dental care!

Cascadia Family Dental
Cascadia Family Dental

We do our best to make everyone's visit as comfortable and pleasant as possible while performing with a high level of professionalism. Thank you for your feedback!

Ann Published on Google

Fantastic experience: Katie was kind, gentle, and friendly. She was very open to answering questions , making suggestions, and directing me as she went through my dental hygiene process. She showed genuine concern for my comfort during the procedure. I will definitely ask for her again! She is an asset to your practice.

Cascadia Family Dental
Cascadia Family Dental

Thank you for your kind words! It is our honor to take care of our patients and we enjoy our friendly relationships with them.

J Graham Published on Google

Fantastic experience: Today I saw Dr. Adams, dental hygienist, Katie. She did an excellent job cleaning my teeth. I appreciate the kindness and welcoming from the staff. Thank you!

Cascadia Family Dental
Cascadia Family Dental

Thank you! Our goal is to help those we serve to enjoy an improved quality of life.

Valerie Robinson Published on Google

Fantastic experience: Awesome, friendly and very thorough! I’ve been coming here for years, highly recommend Dr Adams and his staff!

Cascadia Family Dental
Cascadia Family Dental

Thank you Valerie! We appreciate your continued patient loyalty and for allowing us the opportunity to serve you well, as a team, and keep your smile as big and bright as it can be! Have a great Spring & Summer!

Elaine Cornick Published on Google

Fantastic experience: I've had two wonderful experiences with Dr. Adams getting two molars filled. He is incredibly competent while being incredibly gentle with the dental work, and very present, caring, and communicative while he's doing it. His front desk staff and his assistant, are exceptional. I highly recommend him and his practice!

Cascadia Family Dental
Cascadia Family Dental

Thank you so much! We always try our best to provide quality care to those we serve.

Christi Haynes Published on Google

Fantastic experience: After a sleepless night with a toothache the gals at Cascadia Family Dental were able to get me in to see Dr Adams on short notice. It was such a relief to be seen. I could rest assured that a root canal wasn’t what I needed. Thank goodness!

Cascadia Family Dental
Cascadia Family Dental

Thank goodness and Thank you!
Our front office team always does their best to accommodate patients, especially when pain is involved. We hope everything remains comfortable and that your tooth responds favorably over time. Have a wonderful weekend - it's our pleasure to take care of you!

Madeline Baratta Published on Google

Fantastic experience: The staff are very warm and friendly and so is Dr.Adams. My 5 year old daughter has had two cleanings here so far and both dental hygienist that have cleaned her teeth have been incredibly sweet and gentle with her. My husband and I have also had great experiences here as well! Definitely recommend this dentist to anyone who is looking for a new one!

Cascadia Family Dental
Cascadia Family Dental

Our entire team truly enjoys what we do. Thank you for your review!

Jan H. Published on Google

Fantastic experience: Today I need to write yet another positive review of Cascadia Family Dentistry. I am a "scaredy cat" big time... when it comes to dentist. So when I found out I would need a filling it put me in a panic... However I just got home and again... the care was outstanding. Shayla, was so kind, and knew how nervous I was. She continually explained everything she was going to do, and kept encouraging me with "good job".. Dr. Adams... gentle, gentle, gentle... soft spoken and skilled. I NEVER felt any pain in either the shots or procedure. I still can't believe how well it went. This is a place to go if you want the best oral care!! Thank you all.

Cascadia Family Dental
Cascadia Family Dental

Thank you! We take pride in providing the best in quality care along with a focus on managing patient anxiety as many are terrified of going to the dentist.

Travis Seaton Published on Google

Fantastic experience: Really appreciate this dentist office they are really nice and feel like family, never was a big fan of going to the dentist until now. Front desk is very welcoming and sweet. Jared is super knowledgeable kind of blew me away how detailed and the knowledge he has with dentistry. The hygienist was the best I’ve ever had, very detailed and thorough I almost fell asleep while she was cleaning my teeth because she’s so gentle! 10/10

Cascadia Family Dental
Cascadia Family Dental

Thank you so much for your comments! Patient comfort is so important to us!

Heidi Wright Published on Google

Fantastic experience: Excellent care from Dr Adams and his staff at Cascadia Family Dental. Professional, friendly and thorough without trying to upsell unnecessary services. Best dental practice I’ve experienced in Bend!

Cascadia Family Dental
Cascadia Family Dental

Thank you so much for your feedback! Reading positive reviews motivates us to perform even better!

peyton harty Published on Google

Fantastic experience: Such a friendly welcoming comforting crew! And Doctor is very thorough!

Cascadia Family Dental
Cascadia Family Dental

Thank you, for your kind words! We value your time and we're always here to help every patient!

Kade Hutchins Published on Google

Fantastic experience: Their hygienist Kelsie is truly the greatest clinician I’ve ever met in any medical field. A++ office all around!

Cascadia Family Dental
Cascadia Family Dental

Thank you so much! Our team strives to make patients comfortable and relaxed whilst at our practice.

jamaal parker Published on Google

Fantastic experience: Awesome service from the time you walk through the door. All the procedures were comfortable and the staff took their time. They even set the mood of the room based on your desires.

Cascadia Family Dental
Cascadia Family Dental

Thank you. We strive to make appointments as pleasant and comfortable as possible.

Juan Erevia Published on Google

Fantastic experience: The people are amazing and very helpful, they take their time to explain to you why you need certain treatments and what to do to get your oral health back on track.

Cascadia Family Dental
Cascadia Family Dental

We strive to make those we serve to feel at home. We are happy to explain procedures and answer questions. Thank you.

B Sensei Published on Google

Fantastic experience: I had such a great experience with Cascadia Family Dental their Hygienist Kelsie is amazing she was so thorough with the cleaning. The front desk was so warm and welcoming and Doctor Adams has done such a great job addressing my concerns along with his assistants!

Cascadia Family Dental
Cascadia Family Dental

We're delighted to hear that you had a positive experience with us and appreciate your kind words. Our team is dedicated to creating a supportive, welcoming environment for all of our patients.

Becki Schleede-Sylvester Published on Google

Fantastic experience: Dr. Jared and his assistant Emma are the BEST!! I had to have extensive dental work done this summer and they went above and beyond to ease my dental fears. The ladies at the front desk are warm and caring and I highly recommend Cascadia Dental.

Cascadia Family Dental
Cascadia Family Dental

Thank you for the compliments to our team! We are very proud of each member of the team and how they work tirelessly to serve our patients

DoctorDa Published on Google

Negative experience: I rarely write reviews, especially negative ones, but I feel compelled to share my experience with Cascadia Dental to help others avoid the same. I'm over 50, with healthy teeth, and have always had positive experiences with dentists—until now. From the start, things felt off. Unlike every other dentist I've visited, my first appointment was split into two separate visits: an evaluation and a cleaning. I now suspect this might have been a tactic to increase billing. Though I had no cavities, I was offered an optional fluoride treatment—billed per tooth—for future prevention. On top of that, I was told that a standard cleaning wouldn’t suffice, and I’d need a more expensive, in-depth cleaning. I declined the fluoride and opted for the standard cleaning my insurance covered. Surprisingly, the earliest appointment they had was three months later, which left me wondering if I could have been seen sooner had I agreed to the additional charges. Three months later, I returned for my cleaning, only to find I was scheduled for the more expensive treatment. By this point, I needed the cleaning, so I let it go. The hygienist was thorough and friendly, which was the highlight of my visit. However, it turns out that my insurance only partially covered the cleaning - no surprise at this point. There also seems to be a culture of arrogance at this practice. I picked up on it when I was there, and it is also shown in these reviews. Note that in a response to D Porter (8 months ago) the owner actually replied “Our only way of reciprocating a one-star-review to an individual is by means of patient dismissal and/or referral to another provider…” Instead of engaging with a patient’s review, they ‘dismissed’ him. That word choice says it all. If you’re reading this review, please take some time to read the other recent negative reviews, and perhaps as importantly, the responses from management. It seems like this practice has gone downhill lately as the reviews from a couple of years ago are glowing. Good organizations use feedback to improve and better serve their customers - not as a reason to dismiss them.

charis management Published on Google

Negative experience: For years I went to Dr Steve Timm and loved him. I recently moved back to Central Oregon and decided to try Dr Adams who took over the practice. Definitely not the same experience I found him to be very arrogant and uncaring. Went to another dentist and was told that what I was encouraged to do by Dr Adams was excessive and not needed. Feels like this place is more about profit than patient care. Very disappointing

Cascadia Family Dental
Cascadia Family Dental

Hello Charis Management(?),

We are sorry, and exceptionally surprised, to receive a review like this as it is an outlier compared to our regular in-office and online patient feedback. Our practice has in fact changed since Dr. Timm's retirement in 2017, and since then Dr. Adams has indeed made significant improvements in diagnostic imaging compared to that of seven years ago. This has made diagnosis for dental hygiene and restorative/preventative dentistry more reliable and accurate compared to the "old" way, and conditions can be detected earlier to make treatment less invasive. Dr. Adams and Dr. Timm are still friends and share a proactive yet conservative patient care philosophy, as many of our patients express and have previously reviewed. We are sorry this was your individual experience and, if you would like, Dr. Adams would be more than happy to share his clinical diagnosis with any other dental provider in our community (the majority of whom he is well acquainted). Many other offices are not yet utilizing this diagnostic technology, but it is becoming more mainstream and elevating the standard of dental care. Our sincere hope is that you receive the care you actually need, regardless of who completes the treatment. Once again, we are sorry to see you go. Our patients consistently remark on Dr. Adams' kind and caring demeanor, and educational approach, in explaining the "why" behind recommended dental treatment. Please reach out if you would like Dr. Adams to collaborate and share his findings with another provider or colleague. All our best. Keep smiling!

Jason Vance Published on Google

Fantastic experience: Fantastic job and professionalism from the entire staff! Not always the most comfortable experience as a patient but Cascadia Family Dental in Bend Oregon takes care of their clients and make them feel comfortable. Thank you to the staff and have never made a comment like looking forward to seeing you again to my dentist :). Jason and Erin Vance

Cascadia Family Dental
Cascadia Family Dental

Thanks for trusting our team - you can count on us!

Casey Phillips Published on Google

Negative experience: I came in today for a new patient appointment. I made it a thing to be early (which I was), I had my toddler aged son with me which did great until... going back to our treatment room. I'm not sure why I was given condescension right off the bat when Dr. Adams nurse Emma started talking with me. It was very noticeable and just odd. Dr. Adams was very nice when he finally came to my room (35-40 past my scheduled appointment at 3), and we got to talk, but... I had to wait so long that's ridiculous! I wish he could have extended me the curiosity of simply popping in my room to tell me sorry he's finishing up and sorry that I've been waiting a while with my son. A very nice hygienist came to our room, because I'm sure everyone could hear my son was getting restless, to give him something to play with, and said Dr. Adams shouldn't be much longer. His nurse even got my son something to play with, which was a nice surprise given how she was towards me when i went back with her, and told me he shouldn't be longer. She actually looked annoyed that I've been waiting for my appointment to start and he was still with someone else. There was a lot going on as soon as i got there to when I left and I can say i won't be back. Very unfortunate because it's a lovely office and has a very welcoming setting.

Cascadia Family Dental
Cascadia Family Dental

Hello Casey - unfortunately we were unable to meet your expectations and we were hoping to serve you well and take great care of you. Given that the type of exam changed during your visit, and deferring the full set of x-rays to a future appointment for your safety, we ended up with extra time reserved for you than we had anticipated. The last part of your exam was reserved for Dr. time only with you 1:1 so we simply had extra time. Your son did just fine and we’re sorry to hear this is how you felt. Please feel free to call our practice if you would like a re-do when the timing is right as we would be honored to take excellent care of you,
Casey. All our best!

Alyssa Gremban Published on Google

Negative experience: Very disappointed by the overall service here. I think I’ve had a new hygienist every time I’ve gone in and my most recent visit I had a hygienist who was disorganized, dropped tools on the ground (which I had to ask her to wash), and was aggressive in her cleaning (even though I have a pretty spot-free mouth — I was sore for hours after!). I could have looked past this, especially considering she was new to the clinic, but had a few other instances of just poor customer service, the primary one being charged a late fee for an appointment I did not schedule at the time they claimed I did. When I shared there must be a misunderstanding and asked to waive the fee as I did not schedule the appointment at that time, they said: “Well most places would charge you the full fee for service… so you could be looking at $300.” I did not feel validated at all in my concerns and honestly felt threatened by staff for being late for an appointment I didn’t schedule to begin with! So frustrating. The only reason I did not give them one star is because I do actually really like Dr. J. He is a skilled and thorough dentist… I only wish his staff were of the same quality. I would caution other patients to review your appointments and receipts thoroughly as there seems to be some disorganization in the “front of the house”. We will be transferring dentists and can only hope the transition will be smooth.

D Porter Published on Google

Negative experience: Used to be a great dentist office but sadly something has changed. I have gone to this dentist office for almost forty years. First when it was Dr Timm and then when Dr Adams took over. I loved the work that Dr. Adams did. But the last year when I have gone in there has been a lot of confusion. They used to give you a form that told you what work needed to be done and how much it would be. Now I don't get that anymore. Instead they tell you and then when you get there it's a whole different story. Sadly it feels like it has become all about the money and no longer about compassonate patient care. When I questioned this I was severely reprimanded by Dr Adams and he even suggested that I was developing a lot of confusion. (i.e.dementia)! Apparently questions are no longer allowed. I am a widow on a fixed income and just need to have clarity about what to expect. Very sad. If you do decide to go there, just make sure you get everything in writing ahead of time. Something they used to do. I will say that their new hygienist is very sweet.

Cascadia Family Dental
Cascadia Family Dental

It's difficult to read a review like this, especially when our team has spent so much time and effort in trying to help explain prescribed treatment, associated costs, benefits of treatment and even gone through pre-authorization with insurance companies to make things as clear as possible. Dementia is not likely a reality here, but diagnosing that is beyond our scope of dental practice. Questions are always welcomed, treatment plans in writing have always been part of our process (whether printed or emailed electronically), but somehow our best efforts were unable to meet your expectations. Our only way of reciprocating a one-star-review to an individual is by means of patient dismissal and/or referral to another provider, which is unfortunately what it came to in this case after years of irregular appointments and consultation. Patient dismissal is an extreme rarity, a last resort, and nearly non-existent in the history of our practice. We hope you find what your are looking for and truly needing for dental health and wellness. We will gladly share records with any of our dental colleagues upon request. All our best.

Brian Shetterly Published on Google

Fantastic experience: I've found Dr. Adams and staff to be professional, personable, and always concerned with patient comfort. It's good to know that I'll be well cared for whenever I have a need for dental services.

Elise Nolte Published on Google

Fantastic experience: Cascadia Dental and Dr. Jared absolutely exceeded expectations! Dr. Jared was extremely thorough during his examination--more than I've previously experienced with other Dentists and has amazing technology to show you exactly what they're seeing so you understand more. I'm very happy with my experience at Cascadia Dental!

Karen Kebler Published on Google

Fantastic experience: If you want one of the best dental experiences, I highly recommend Cascadia Family Dental. They all truely care about helping everyone who comes in. continue reading to see specifics. I went in for my intial appt with Dr Adams. He checked my xrays, did an exam and told me what my mouth needed. he and his assistant were able to use my other dentists xrays which was good to not have that cost again. Dr Adams did an awesome job on a filling removal and crack repair. This was done preventitive so hoping not needing a more expensive crown down the road. They worked with me to get me in because i was leaving town. I was nervous at my appointment and they made me comfortable right away and did such a superb job, seriously no pain!! Dentistry has come a long way. Had the new hygentist Ashley and had my first totally pain free cleaning in my life. I have very sensitive teeth. Want to say again how wonderful the receptionists are working with you and always a lovely greeting . Oh, they also have some dental plans you can sign up for that make it much cheaper. Just do it! Give them a call today!!! You and your mouth will benefit.

Betty Burton Published on Google

Fantastic experience: Have had very good experiences with Dr J and his staff! I moved here this year and feel I made a great choice for my dental care!

Mike Morris Published on Google

Fantastic experience: i have had two very fine dentists over the last 40 years. Dr. Adams is the most impressive of the excellent dentist I’ve been treated by. He was the most thorough in the initial meeting I’ve experienced. His caring attitude in evaluating my dental needs and establishing priorities has been greatly appreciated. Even the dreaded mouth numbing shots were administered with utmost care. I won’t say I didn’t feel the poke but the discomfort was minimal. I would have no reservation in recommending Cascadia to anyone, particularly to anyone that has had a difficult dental experience in the past.

Michelle Smith Published on Google

Fantastic experience: A very clean and welcoming atmosphere. The staff is very friendly, Dr. Adams is compassionate and prefers to take the least invasive approach first. Highly recommend this office.

Jeremy Fox Published on Google

Fantastic experience: Ashley was very professional and gentle with my teeth cleaning!

Janet Gesme Published on Google

Fantastic experience: Cascadia Family Dental is the best! They are kind, professional, and prompt. Thumbs up!

Shannon Cramer Published on Google

Fantastic experience: An excellent dentist and team! I came in a few years ago after not having had dental care in over a decade. I had very sensative teeth, jaw pain, and multiple cavities. I am scared of getting fillings, and of dentistry in general, but Dr. Adam's and his team were so professional, kind, and caring. I had fillings, botox injections for my TMJ pain, and followed theie advice about daily care and specialty products. Now my teeth are in excellent shape! My gums are less sensative. I have no cavities or problem teeth, and my jaw stopped hurting! I absolutely recommend Cascade to everyone. 10 outta 5.

Maggie Byrnes Published on Google

Positive experience: By far the most comprehensive exam I've ever had! Nice people and very easy to get an appointment. My only concern is with the number of issues the dentist found, since my previous dentist didn't. Prices seem fair.

Gale Rietmann Published on Google

Negative experience: I was not a big fan of the fluoride treatment. My clean and then you apply this horrible sticky stuff. I could barely get it off when i brushed my teeth.

Cascadia Family Dental
Cascadia Family Dental

Thank you for your honesty and feedback Gale. Yes, the fluoride varnish has a "sticky" texture in order to adhere to tooth structure and effectively release fluoride at a clinical dose (typically just once per year). We've tried a number of products and flavors over the years and have found what we currently have to be the best in terms of clinical effectiveness for our patients. But still, the texture is not necessarily a great "mouth-feel" and all varnishes have that viscosity. Thank you for connecting with me and please come by the office to pick up an alternative fluoride option to use between now and your next appointment as a professional courtesy. We'll have it ready for you at the front office - I think you'll like it! All our best, Gale. Keep smiling!

JayJulie Bennett Published on Google

Fantastic experience: Quite impressed with Annie. Most thorough work I've seen in years. Jay

Gardner Williams Published on Google

Fantastic experience: Dr. J and his team do a great job. Very friendly and competent.

Joshua Savage Published on Google

Fantastic experience: Glad we stumbled upon this place when we moved to Bend! Always professional, friendly, and most importantly, they do a great job on our family's teeth!

Nancy Eldredge Published on Google

Fantastic experience: Convenient appointment time. Hygienist was very efficient and thorough, describing what he saw and how he treated problem areas. Dr. Adams performed his examination promptly. Receptionist was attentive and organized. Great appointment.

Cascadia Family Dental
Cascadia Family Dental

Thanks Nancy! We try our best to meet and exceed expectations. We are blessed to have great patients like yourself!

Jennifer Hall Published on Google

Fantastic experience: Cascadia Family Dental is a wonderful dentist office. Dr. Adams, technicians, and office staff are all helpful, kind, and knowledgeable. I’m so glad this office was referred to my family and me.

Richelle Aune Published on Google

Fantastic experience: I started going to Cascadia about two years ago with a pretty major fear and years of not seeing a dentist. Dr. Adam’s and his staff were extremely sensitive with my fear and past experiences, which I had never experienced before. They listed to me and offered a lot of advise and guidance for being more comfortable in the chair. Now I look forward to my cleanings and my oral care!

Breanna Crawford Published on Google

Fantastic experience: Dr. J and the team at Cascadia Family Dental have been absolutely amazing! I had some complications with a dental procedure performed at another dental practice, so had some apprehension coming into my new patient exam. Dr. J was incredibly thorough in his exam, explained what he was seeing and his recommended treatment plan in a way that was easy for me to understand. The whole team has made my experience comfortable and I feel confident my and my families dental needs will be well cared for at Cascadia Family Dental. Thanks so much Dr. J and team!

JoAnne Abbott Published on Google

Fantastic experience: New hygienist was VERY thorough! Thank you! Best cleaning in quite awhile!

Dana Paskewich Published on Google

Fantastic experience: I highly recommend Dr. Adams and Cascadia Family Dental. For several years I had numerous dental issues. Dr. Adams takes the the time to explain any issues you may be having and takes a pro-active approach. I have been seeing Dr. Adams since he opened Cascadia and my previous dental issues all seem to be resolved and couldn't be happier.

Brad Conner Published on Google

Fantastic experience: Dr Clark and staff are the best in bend. I love a dentist that has empathy coupled with a wealth of experience and expertise. Dr Clark and staff designed a 4 tooth bridge and matched the color perfectly to my existing teeth blending a new perfect smile. I highly recommend Dr Clark!

Cascadia Family Dental
Cascadia Family Dental

Thank you for the kind words Brad! We're more than happy to take great care of you. Your smile looks awesome and it's been a privilege getting to know you at the practice. Your long time childhood dentist (Dr. Clark) did a great job keeping you on track and now we (Cascadia Team & Dr. Adams) will keep you going in the right direction. Thanks for the laughs and fun sense of humor - smile BIG Brad! ;)

Brian Gilboy Published on Google

Fantastic experience: Staff is great. Dr Adams clearly explained what was happening every step of the way. This probably isn’t said by many people but it was a pleasure going to the dentist.

Victor Z Navarro Published on Google

Fantastic experience: It’s the best experience I’ve ever had at the Dentist office !!! Dr. J the male Dentist is awesome…. I’ve never had a check up with so many details about my teeth, he went one by one and explained everything that is going on & the dental assistance was super professional Bethany I believe is her name. I’m looking forward for my cleaning experience on my next visit and I must say that they are highly qualified. Oh and can’t leave behind the front desk assistance they are all super friendly and they know who you are as you walk in. I so glad I found this place, just moved to BEND and I am grateful I found the right Dentist professionals. See you guys soon !!!

Rolly Hoyt Published on Google

Fantastic experience: Absolute the best dentist I've ever been to and I'm 64 years of age. The whole office is awesome! The hygienist was absolutely the best also. She was very thorough!

Peggy Carey Published on Google

Fantastic experience: Such great personal and professional care! Dr. Jared is thorough and staff is great.

Jeff Olander Published on Google

Fantastic experience: We have been extremely satisfied with our experience at Cascadia Family Dental for the past several years. They are courteous and professional.

Patricia Hutton Published on Google

Fantastic experience: Katherine is professional, pleasant and engaging with the clients. I enjoy my time getting hygiene maintenance from Shane and I am already showing improvement along my gum tissue! That is amazing in just a few months.

Trevor Wilber Published on Google

Fantastic experience: Loved my experience! Nice people and good service, super easy to work with.

FRANK BRUIJN Published on Google

Fantastic experience: Recently moved to Bend and needed a new dentist. Staff was very professional and polite. Insurance coverage was simple. Dr. Adams was knowledgeable, thorough and personable. Hygienist did an outstanding job and I would recommend to anyone in need of a dentist.

Nathan Published on Google

Fantastic experience: What an amazing dental experience! I’m so grateful to have such skilled experts help me with my dental needs. High level service from setting up an appointment all the way until I was sitting in Dr. J’s chair. The entire team of professionals are extremely warm and kind. A peaceful and relaxing atmosphere put me at ease. Again, so thankful for my dentist Dr. Adams and team!!! ⭐️⭐️⭐️⭐️⭐️

Cascadia Family Dental
Cascadia Family Dental

Thank you for your excellent feedback! We always strive to make the experience as smooth as possible. We're grateful for patients like you who are committed to their oral health and wellness. We'll continue to do our absolute best to deliver five-star care. Have a happy 4th of July!

Tracey Hulick Published on Google

Fantastic experience: I’ve had dental fear for years and decided to finally be proactive about my dentistry. I’m so grateful I chose Cascadia Family Dental! Dr J is attentive, calm, detailed, and brings zero judgment. Erika is a fantastic hygienist and does everything possible to help me stay comfortable! I can’t rate this place highly enough.

Cascadia Family Dental
Cascadia Family Dental

Thank you for your feedback! We're so happy you are being proactive with your dental wellness. We're excited to help you along your journey with a healthy & beautiful smile for your mountain-top pics!

Jadie Adams Published on Google

Fantastic experience: We love Dr. Adams and the team at Cascadia Family Dental!!! Such an inviting, comfortable and friendly environment and we always feel well taken care of! I also really enjoy the variety of music selection they play. :) I highly recommend Cascadia Family Dental!

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