Sutton Dental
Sutton Dental & Braces is a premier family dental practice located in Waterbury, CT, dedicated to providing comprehensive, high-quality dental care to patients of all ages. With a deep commitment to accessibility, the clinic accepts Medicaid, CHIP, and most major insurance plans, ensuring that expert dental treatment is available to everyone. For those without insurance, the practice offers an affordable self-pay plan and flexible financing options, making routine care and advanced procedures financially manageable.
The team specializes in a full spectrum of dental services under one roof, including general dentistry, children’s dentistry, orthodontics, oral surgery, and endodontics. Whether your family needs routine check-ups, teeth cleanings, cavities fillings, teeth whitening, dental implants, or braces, Sutton Dental & Braces provides gentle, effective care. The orthodontic department is particularly noted for its affordable braces and clear aligner options, with financing starting as low as $99 down.
Understanding that dental anxiety can be a barrier to care, the staff at Sutton Dental creates a welcoming and kid-friendly environment. They take the time to build trust, offering age-appropriate explanations and gentle anesthesia options when necessary to ensure a comfortable experience for both children and adults. With multiple locations across Connecticut, same-day appointments are often available for urgent needs, making Sutton Dental & Braces the trusted choice for complete family oral health.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 9h-14h
Photos of Sutton Dental
Our comment from Best Dentists Club about Sutton Dental:
Comprehensive Family Care and Accessibility
Sutton Dental & Braces operates as a trusted family dentistry practice in Waterbury, CT, providing a broad spectrum of dental services under one roof. The clinic is dedicated to making professional oral healthcare accessible to patients of all ages by accepting Medicaid, CHIP, and most major insurance plans. For those without coverage, the practice offers affordable self-pay options and flexible financing, including orthodontic plans with accessible monthly payments, ensuring that routine check-ups and advanced procedures remain within reach for the community.
Expertise in Orthodontics and General Dentistry
Patients frequently highlight the clinic's dual strength in both general dentistry and orthodontics. The orthodontic department is particularly noted for its comprehensive approach to straightening smiles, offering both traditional braces and clear aligners. General dental services include preventive cleanings, restorative fillings, cosmetic dentistry, and implants. Many reviewers praise the team for their thoroughness in explaining treatment plans and their ability to deliver pain-free, effective procedures, making them a reliable choice for long-term dental health and aesthetic improvements.
Patient-Centered and Gentle Approach
A standout feature of Sutton Dental is its compassionate and patient-focused environment, particularly appreciated by those with dental anxiety or special needs. The staff, including hygienists and dentists, are consistently described as gentle, kind, and attentive, taking the time to make both children and adults feel at ease. Patients with sensory issues or extreme nervousness often report positive experiences due to the team's patience and ability to adapt their care style. This welcoming atmosphere helps transform what can be a stressful visit into a comfortable and reassuring experience.
Dedicated Team and Emergency Availability
The clinic boasts a large, multidisciplinary team that includes experienced dentists, orthodontists, and support staff who work cohesively to serve the community. Multiple locations across Connecticut allow for greater accessibility, including same-day emergency appointments for urgent needs like broken teeth or severe pain. While the large volume of patients can sometimes lead to scheduling complexities, the clinical care provided by the doctors and assistants is widely commended for its professionalism and skill, keeping patients coming back for years.
Services and Treatments
Sutton Dental: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,2 out of 5 from 460 reviews
Positive experience: Loved this last visit all went welland ended with clean teeth and no cavities. The tech and doc were very informative and professional.
Hi, Francisco. We truly appreciate your kind words and the time you took to leave a review. It means a great deal to our team. If friends or family are searching for a dental office, we’d be happy to care for them, too.
Negative experience: do not use this company. I am on Medicaid and they still tried to bill me a full 192 The billing company is horrible. I had to contact them multiple times over this. Tell them that they were trying to charge a while on Medicaid, which you're not allowed to do then they told me everything was complete and and then they ended up still putting me into their credit debt collection. I do not I do not suggest using them. They're horrible very hard to work with you. Cannot talk to anybody. I finally got this results, but I'm still not happy and I hope to never hear from them again, and if anybody reads us find someplace else I just thought I'd share my story with what I had to deal with
We’re sorry to hear about your experience and appreciate you sharing your concerns. Please contact us at 1-888-533-9733 so we can learn more and work toward a resolution.
Fantastic experience: Nice clean environment friendly staff
Hi, Jessica. We truly appreciate your kind words and the time you took to leave a review. It means a great deal to our team. If friends or family are searching for a dental office, we’d be happy to care for them, too.
Positive experience: The receptionist could be more pleasant when people come to the window. I know it can get busy but the first person you encounter should be pleasant and a welcoming smile.
Thank you for sharing this. A warm welcome matters, and your feedback helps us improve the front desk experience for everyone.
Fantastic experience: Extremely friendly and helpful.
Thank you for taking the time to share your experience. We’re so glad to hear you had a positive visit. Referrals from patients like you help us continue serving families in our community.
Fantastic experience: Why didn’t I come here sooner!!! Everyone was so helpful took care of my son’s situation. So unhappy I did my sons braces at smiles of Waterbury Sutton rocks!
Hi, Bella. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Fantastic experience: Thank you for all ur services. Thr dentist dr,the staff members &all other workers r always been very nice and kind.specially the neate & clean atmosphere .all is excellent.
Hi, Azhar. We truly appreciate your kind words and the time you took to leave a review. It means a great deal to our team. If friends or family are searching for a dental office, we’d be happy to care for them, too.
Fantastic experience: I called Sutton dental because I had a dental emergency. My molar broke at 6 at night. I made an appointment online and they contacted me right away. They got me in the next day. The staff was great and the doctor was very friendly. I have bad dental anxiety and the dentist was kind, patient and explained what she was doing. I plan to use them as my regular dentist and honestly couldn’t be happier that I found them.
Hi, Sara. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Fantastic experience: Been going to Sutton dental since my kids first dental appointment. No issues or concerns!! My son is 22, and my daughter is 12. We love Sutton dental staff in Waterbury area. Thank you for all you do!!
Hi, Carla. We appreciate the rating, and are glad we could provide you with a positive experience!
Fantastic experience: Fast and easy service . No long wait or come back in months. Everything done the same day.
Thank you for taking the time to share your experience. We’re so glad to hear you had a positive visit. Referrals from patients like you help us continue serving families in our community.
Negative experience: How could this be acceptable by anybody? I visited for the first time Sutton Dental of waterbury back in May of this year. I've been experiencing tooth pain for a couple of weeks and needed an extraction. They gave me an appointment to come back which is understandable, I was a walk-in at the at time. They took X-rays to confirm what we already knew, I needed to extract the tooth. I gave them a pain scale of 10 which is the max, making sure they understood I was in a lot of pain. Here I'm thinking they will do it on the spot, I was told the oral surgeon will not be available until mid June. I'm thinking 6 more weeks of pain, but then the dentist mentioned they can refer me to another Dentist if I didn't want to wait. I was told to call back for the referral. I agreed however I asked if there a chance to schedule me sooner in the event of a no show. They accepted. When I called for the referral, I was told they don't give referrals and they were unsure who told me that. Confused I asked again about being seen in the vent someone does not show and they again agreed. A couple of weeks went by and finally I got a call from them, but it was not the call I expected, they called to tell me my insurance is no longer valid. No follow up, no call backs with options. Never heard from them again! This came a week before I was finally going to see the surgeon! Luckily I was able to find temporary pain relief during this time however it came at a cost. Worst dental experience of my life. If I could give them a zero for being unorganized I will! STAY AWAY!
Hi, Jay. We’re very sorry to hear about your experience and appreciate you sharing your feedback. We’d like the opportunity to learn more about what happened and explore how we can help make things right. Please give us a call at 1-888-533-9733 so we can review your situation in more detail and work toward a resolution. Your feedback helps us continue improving the experience for all of our patients.
Negative experience: This place sucked. I’ve never been into a dentist office with so little professionalism.
We’re sorry to hear about your experience and appreciate you sharing your concerns. Please contact us at 1-888-533-9733 so we can learn more and work toward a resolution.
Fantastic experience: I wholeheartedly endorse your team. My autistic grandson, who has special needs, was able to undergo an entire dentist visit, including X-rays and cleaning, which is nothing short of miraculous. Your team's exceptional efforts are truly commendable, and I'm deeply grateful. When I asked my grandson if he'd consider visiting the dentist again, he replied, 'I only go to my dentist,' meant Sudden Dental which speaks volumes about the trust he's developed. I couldn't agree more, and I'd like to extend my heartfelt appreciation to the incredible team at Sudden Dental, including the remarkable dentist and the professional staff who work together seamlessly, like a well-oiled machine. It's truly inspiring. Thank you guys God's continued blessings to all of you
Hi, Leticia. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
Fantastic experience: Best dentist!!! Quick service! Great with kids
Thank you for taking the time to share your experience. We’re so glad to hear you had a positive visit. Referrals from patients like you help us continue serving families in our community.
Fantastic experience: Absolutely amazing! Love the dentist side and ortho side. Both sides have a great team.
Hi, Golden. We truly appreciate your kind words and the time you took to leave a review. It means a great deal to our team. If friends or family are searching for a dental office, we’d be happy to care for them, too.
Fantastic experience: Very good can’t wait to come back
Thank you so much for your kind review, Carlos. We truly appreciate you taking the time to share your experience, and we’re glad you felt well cared for. If you have friends or family looking for dental care, we’d be honored to help them as well.
Negative experience: Quick to refer to that dont take insurance, cant get a regular clean up that's what i went there for...but yet they want to fix a cavity...
Hi, Manuel. Thank you for sharing your feedback. We are concerned to hear about your perspective regarding your recent visit and the frustrations you described concerning our referral process, scheduling your routine cleaning, and our treatment recommendations for restorative care.
We take all feedback regarding treatment presentation and clinical options seriously as we evaluate our patient care procedures. We would appreciate the opportunity to talk with you directly to address these matters further; please call 1-888-533-9733 so we can review your situation and work toward a resolution.
Negative experience: I would give no stars if it qas possible. The most unprofessional office i have ever dealt with. My child has had her braces on over 2 years longer than needed due to the constant rescheduling, Dr emergency, water pipe breaks, machines not working or whatever else. We have been denied at the door due to machines being down when a simple call to reschedule could have happened. We have shown up for appointments and the office is just randomly closed without a call. I have had my appointments changed and rescheduled on me without permission or a phone call to let me know. My poor child has had braces on far longer than she needed them and has been told for the last 6 months she would get debanded and every single time her appointment gets close they reschedule or some how the xray (which was being used at that exact time) wasn't working. Extremely unprofessional. Would absolutely never recommend.
Hi, Carissa. Thank you for sharing your feedback. We are sorry to hear about the frustrations regarding the length of your child’s treatment and the scheduling difficulties you described. We understand the importance of timely orthodontic care and take your observations concerning our office closures and communication very seriously.
Please give us a call at 1-888-533-9733 so we can review your situation in more detail and work toward a resolution.
Fantastic experience: This office is amazing!!! There was barely any wait, which I really appreciated. I’m usually nervous about going to the dentist, but Ellen made me feel so comfortable and at ease. She explained everything clearly and kept me informed the whole time. Dr. Bermudez was also amazing!! I’ll definitely be coming back here!
Thank you for taking the time to share your experience. We’re so glad to hear you had a positive visit. Referrals from patients like you help us continue serving families in our community.
Fantastic experience: Great orthodontist, same day emergency service. Large office, clean and very professional staff.
Hi, Lori. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I had suche grate experienc at sutton dental braces. I met Carmen ortho treatment coordinator. Stuff was so welcomeand mead me feel comfortable the entire time. I highly recommend it this office do anyone is looking for a care.
Hi, Risela. Your feedback is highly appreciated. Thank you for the review!
Negative experience: My experience at this dental office has been extremely frustrating and disappointing. They completely mishandled my braces aftercare, and when I tried to explain my concerns, I felt ignored. After my braces were removed, I was given retainers/Invisalign that were cut too short and caused significant pain and irritation to my gums. I reported this multiple times, but my concerns were not taken seriously. It wasn’t until a later cleaning that another dentist noticed how sore my gums were. She advised me to stop wearing them and said she would schedule me for properly fitting replacements but that appointment never happened. As a result, my teeth have shifted significantly. When I went back to address this with the orthodontist, he blamed me instead of listening. First, he said it was because I didn’t wear my retainers. Then he claimed it was due to the size of my teeth, and later even blamed my tongue. Every time I tried to explain what actually happened, he interrupted me and didn’t allow me to speak. At one point, he even asked another dentist to explain things to me while I was still trying to respond. When he got up and walked out, I said “have a nice day,” and he continued walking without acknowledging me, which I found very unprofessional and dismissive. His only solution was to push my front teeth together and fill the remaining gaps with artificial teeth, which I was not comfortable with.If you are new to the Waterbury area and looking for a dental office like I was, I would strongly recommend choosing carefully. Based on my experience, this office is disorganized and does not provide the level of care or accountability needed for long-term dental treatment.
Hi, Connajha. We’re very sorry to hear about your experience and appreciate you sharing your feedback. We’d like the opportunity to learn more about what happened and explore how we can help make things right. Please give us a call at 1-888-533-9733 so we can review your situation in more detail and work toward a resolution. Your feedback helps us continue improving the experience for all of our patients.
Fantastic experience: Very pleasant experience.
Thank you so much for your kind review, Jose. We truly appreciate you taking the time to share your experience, and we’re glad you felt well cared for. If you have friends or family looking for dental care, we’d be honored to help them as well.
Fantastic experience: No complaints at all .. my daughter always feel comfortable getting her teeth cleaned and staff is always pleasant and friendly..
Hi, Tashanna. We appreciate the rating, and are glad we could provide you with a positive experience!
Negative experience: First they make loose a day of work second they had attitude with one another and second there computer got lock for to many attempt and could not get X-ray second told me not the doctor an assistance that I could not get partial or they even would not even consider sending to insurance for approval no communication upon my arrival and made me waste my morning.
We’re sorry to hear about your experience and appreciate you sharing your concerns. Please contact us at 1-888-533-9733 so we can learn more and work toward a resolution.
Fantastic experience: Always a pleasant place and very nice people very helpful
Thank you for taking the time to share your experience. We’re so glad to hear you had a positive visit. Referrals from patients like you help us continue serving families in our community.
Fantastic experience: I always like getting my braces checked.. The staff is very nice and the office is clean which is very important ! I still love to come here after all this years. All staff treat me and my son great..thumbs up
Hi, Jeannette. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Very organized and professional.
We truly appreciate your 5 stars! It means a lot to know you enjoyed your visit. If friends or family are looking for a caring dental team, we’d love to take great care of them too.
Fantastic experience: Very helpful and accommodating. Always greeted pleasantly.
Thank you so much for the 5 stars! We’re thrilled to hear you had a great visit with us! If you know someone looking for a caring dental team, we’d be honored to help anyone you refer find their new dental home.
Fantastic experience: I had never been to this office before and had a bit of a dental emergency. This office took me right away and helped me when my other dentist denied my insurance. Thank you. I appreciate you guys so much.
We’re so grateful for your 5-star feedback! Helping families smile is what we love most. If you know someone who needs a dentist, we’d be honored if you recommended us.
Fantastic experience: Quick. Prompt, courteous, and clean.
We truly appreciate your 5 stars! It means a lot to know you enjoyed your visit. If friends or family are looking for a caring dental team, we’d love to take great care of them too.
Fantastic experience: The facility is clean. The employees are nice. I’ve been going there for years to take good care of myself. I’m very happy.
We truly appreciate your 5 stars! It means a lot to know you enjoyed your visit. If friends or family are looking for a caring dental team, we’d love to take great care of them too.
Fantastic experience: Everyone there was really nice! The place is also really clean I will definitely be going back for my regular dental visit.
Hi, Sandra. We truly appreciate your kind words and the time you took to leave a review. It means a great deal to our team. If friends or family are searching for a dental office, we’d be happy to care for them, too.
Negative experience: I called to help a patient obtain their X-rays this afternoon the lady who answered was SO RUDE and disrespectful! Terrible patient care and service! A receptionist set the standard & tone for a office. I highly recommend reviewing the call! I accidentally posted the review under the Hartford location, but it was the Waterbury location I called
Hi, La. Thank you for sharing your experience. We’re very sorry to hear about your concerns and would welcome the opportunity to learn more. Please call 1-888-533-9733 so we can review your situation and work toward a resolution.
Negative experience: I scheduled an appointment and, upon arrival, completed all required paperwork. After submitting it, the receptionist informed me that the dentist was running behind and could not provide an estimated wait time. I agreed to wait. Approximately ten minutes later, I was called back to the desk and asked to provide my primary insurance information, despite already presenting both my primary and dental insurance cards at check-in. The receptionist then incorrectly stated that my BCBS coverage was not my primary insurance. To resolve the confusion, I contacted my insurance carrier directly so they could clarify this with her. During this interaction, the receptionist became visibly dismissive and mentioned that she was scheduled to leave at 5:00 PM, implying she could not complete the necessary updates in the system. As a result, I had no choice but to reschedule my appointment. When I returned for the rescheduled appointment, I was told that my appointment had been canceled. When I questioned this—since I was physically present—I was simply told, “Well, it’s canceled.” The receptionist then asked if I had contacted the billing department to update my insurance, which I had already done prior to returning. Overall, this experience was frustrating and unprofessional. There was a clear lack of communication, accountability, and basic customer service. I would strongly recommend additional training for front desk staff to ensure patients are treated with respect and that administrative processes are handled accurately and efficiently.
Hi, Zuleima. we sincerely apologize for the unprofessional experience and the significant communication failures you described. We would value the opportunity to speak with you directly.
Please give us a call at 1-888-533-9733 so we can review your situation in more detail and work toward a resolution. Your feedback helps us continue improving the experience for all of our patients.
Negative experience: Horrible dental place in they will have u waiting forever I kid you not I was waiting for over an hour
We’re sorry to hear about your experience and appreciate you sharing your concerns. Please contact us at 1-888-533-9733 so we can learn more and work toward a resolution.
Negative experience: Every appointment I've ever had here, I've been stuck waiting forever to even be seen. Today was no different and the appointment was for my 3 year old. We waited in the waiting room for about 45 minutes and then were brought into a room where she was told to sit down and a dentist would be in shortly. There was another woman waiting who said her appointment was scheduled for 30 minutes before ours and she still hadnt been seen. 15/20 minutes go by and we still hadn't been seen so I asked someone working how long it would be and all she said was that there were still people in front of us, did not give me a time frame or anything and At this point my baby and my toddler were absolutely restless and I could not wait any longer. They did not apologize or try to make it right at all so we just left.
We sincerely apologize for the frustration and lack of clarity during your recent visit. Providing a hygienic, organized, and professional environment is our top priority, and we are conducting an internal review of our clinical and equipment protocols to address the concerns you’ve raised.
Please give us a call at 1-888-533-9733 so we can discuss further and see how we could assist.
Negative experience: I am happy my father bring me to the dentist. He not just my father but he is my lawyer to and he looks after me and he has the power of attorney over me. That's why he comes with me to the doctors. For know own he Sign. My papers it's know need for that lady to come out and say I can sign it my self
Hey, thanks for reaching out and sharing your thoughts. We really appreciate your feedback and would love to chat more about your experience. Give us a ring at 888-611-2011 when you have a chance.
Positive experience: Office is great call.center sucks big time calling with a toothache and the lady is more worried about if I want to schedule appointments for other people in my house I mean seriously get a life
Thank you for your honest feedback. We understand that your experience could have been better. We’ll be sharing your comments with our team for review.
Fantastic experience: I had my braces done there and Dr. C is great. Recently went back for retainers and Carmen had Dr. C review my records he and Carmen explained why it wasn't necessary in my case. The staff and Dr. C are amazing love Sutton Dental & Braces.
We’re so grateful for your 5-star feedback! Helping families smile is what we love most. If you know someone who needs a dentist, we’d be honored if you recommended us.
Negative experience: Let me start off by saying if I could give 0 stars I would. I had a very frustrating experience with this dental office. During my first visit in February, they probed my gums which I understand is part of the procedure, but it was extremely painful, but I assumed it was procedure and maybe it was my gums that was sensitive UNTIL at one point another doctor came in and the two of them started whispering behind me without explaining anything about what they were seeing or what was going on. I was left feeling confused and uncomfortable because no one communicated what condition my mouth was in or what treatment I needed. At one point something happened with another patient, and they literally left me lying in the chair without saying anything. About five minutes later someone else came in just to tell me I was finished. I never received any clear explanation from the actual dentist about my results or next steps. Later they told me I needed a deep cleaning, which I agreed to because I assumed it was necessary and I was genuinely interested in getting my dental health on track. The worst part happened on the day of my deep cleaning appointment. My appointment was scheduled for 8:30 AM on March 6, 2026. At 8:11 AM, while I was already on my way and almost there, I called just to let them know I would be arriving right at 8:30. That’s when they casually told me my appointment had been canceled. I never canceled it, and no one from the office called or messaged me to let me know. After all of that, they already reschedule me all the way in August. If I truly needed a deep cleaning for my dental health, waiting months makes absolutely no sense. The lack of communication, professionalism, and concern for patients’ time and health is extremely disappointing. I left feeling like my care was not taken seriously at all.
Hi, Shantae. We’re very sorry to hear about your experience and appreciate you sharing your feedback. We’d like the opportunity to learn more about what happened and explore how we can help make things right. Please give us a call at 1-888-533-9733 so we can review your situation in more detail and work toward a resolution. Your feedback helps us continue improving the experience for all of our patients.
Fantastic experience: Let me start off by saying one of the best ortho offices in Waterbury for sure thanks to the team and most importantly Reneshia she has always been a great help love being serviced by her thank you
Thank you for your 5-star review! We love hearing that you had a positive visit. Referrals from patients like you mean the world to us and help us keep more families smiling.
Negative experience: The receptionist is very uninviting. You go to take care of your oral health and you get treated like your a bother. I will take my needs else where. One day they saw my kid and was going to work on her the next she said she couldn't get seen unless all insurance cards were present..keep in mind this was a week ago..then she scheduled me on a Saturday and they dont see adults on Saturday so why schedule me..this was another wasted day ..Now I go today and she wants the insurance cards that are already on file..she is telling me my insurance carrier info yet she wants the cards to verify...poor customer service..I'm disgusted.
We’re sorry to hear about your experience and appreciate you sharing your concerns. Please contact us at 1-888-533-9733 so we can learn more and work toward a resolution.
Fantastic experience: Again I must say thank Sutton Dental for the cleaning and filings, everything went so smoothly. I must shout out Dr. Singh, nurse Slippa and Tasha the words of assurance they gave cause me to take my mind from the procedure and leave it in their hands. See you next month. Thanks again. Rohan.
Thank you so much for the 5 stars! We’re thrilled to hear you had a great visit with us! If you know someone looking for a caring dental team, we’d be honored to help anyone you refer find their new dental home.
Fantastic experience: The dentist was super nice and helped with two teeth when I had only hopes of getting one taken care of! They also did this same day, and we're willing to help with a tooth that all the other places wanted to pull. They also fixed my front tooth chip and matched the color perfectly!
Thank you so much for the 5 stars! We’re thrilled to hear you had a great visit with us! If you know someone looking for a caring dental team, we’d be honored to help anyone you refer find their new dental home.
Negative experience: U GET NO STARS JAD MY NINE YR OLD SON IN SOO MUCH PAIN TOOK HIS TOOTH OUT N HAVE AN INFECTION NO BIOTICS NOW HE’S IN EXCRUCIATING PAIN NO PAIN MEDS NOTHING
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and would like to better understand what happened. Please give us a call at 1-888-533-9733 so we can discuss further and see how we could assist.
Fantastic experience: Today I felt very good and calm; everyone who helped me was very kind. Keep up the good work, and God bless you.
We’re so grateful for your 5-star feedback! Helping families smile is what we love most. If you know someone who needs a dentist, we’d be honored if you recommended us.
Fantastic experience: Very nice environment and staff. Will be returning
We really appreciate your 5-star feedback! It means so much to know you had a positive experience. Please feel free to tell your friends and family about us. We’d love to care for them too.
Negative experience: This place is scammed me because of my insurance, they only want to see you if they can make money off you. They will take all the X-rays they can so they hit the limit and then refer you to somewhere else. When you go somewhere else your limit has been hit for the year so you have to wait until it resets the next year. I had this happen to me somewhere else and when I explained it to them they said they were aware of this type of thing and assured me they would not do that to me and they would help. They must have forgotten because when I had my second visit they did exactly that. There office manager was also extremely rude and literally yelled at me for sitting in the wrong chair. They also tried to cancel the appointment but I didn't realize it because my phone had been shut off and I heard about that happening in other reviews. I would have just liked the truth. I might seek legal advice or find another route but people should be aware that they are not ethical.
We’re very sorry to hear about your experience and appreciate you sharing your feedback. We would like the opportunity to learn more about what happened and explore how we can help make things right.
Please give us a call at 1-888-533-9733 so that we can review your situation in more detail and work toward a resolution.
Thank you for bringing this to our attention. Your feedback helps us continue improving the experience for all of our patients.
Negative experience: Waited 30 minutes in waiting area then another 30 in the dentist chair still waiting while I’m waiting another patient comes out and reschedule because she’s been waiting for over a hour and has kids to pick up from school so unless you have two hours to waist don’t book here
We’re very sorry to hear about your experience and understand how disappointing that must have been. We’ve shared your feedback internally with our management team so it can be appropriately addressed. If you’d like to discuss this further, please call us at 1-888-533-9733 — we’d love the opportunity to make your next visit a more positive one.
Fantastic experience: Great atmosphere, clean and very friendly staff.
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience. If you know anyone looking for a dental home, we’d be grateful if you’d send them our way.
Fantastic experience: The staff there were wonderful
Thank you so much for the 5 stars! We’re thrilled to hear you had a great visit with us! If you know someone looking for a caring dental team, we’d be honored to help anyone you refer find their new dental home.
Fantastic experience: My daughter was seen without and appointment for a emergency dental care. I'm so grateful they where able to see my daughter right away. The doctor and her assistant were very kind and helpful.
We truly appreciate your 5 stars! It means a lot to know you enjoyed your visit. If friends or family are looking for a caring dental team, we’d love to take great care of them too.
Fantastic experience: Staff was awesome. Fast n reliable with information. Much blessings. Happy New Year 2026!!
Thank you for the amazing review! We’re so glad you had a positive experience. Please feel free to share our office with anyone you think could benefit from quality dental care.
Fantastic experience: Good service and nice staff definitely I will recommend this office to anyone else and they give you a chance to ask questions and they explain everything to you nicely
Thank you for the amazing review! We’re so glad you had a positive experience. Please feel free to share our office with anyone you think could benefit from quality dental care.
Fantastic experience: Very polite, professional, and accommodating!
We truly appreciate your 5 stars! It means a lot to know you enjoyed your visit. If friends or family are looking for a caring dental team, we’d love to take great care of them too.
Negative experience: Literally a horrible experience would not even recommend. I usually go to the new Britain location there I love them they are so sweet. Sadly for my wisdoms teeth removal I had to go to the Waterbury one and I wish I never had Went had to wait two hours because they were running behind for some reason then on top of that the doctor was yelling at me and showing no compassion just because I started to have an anxiety and panic attack. I was told I would be put to sleep not have local anesthetic so I started to freak. He was very rough the ends of my lips are bruised and cut just over all bad would never ever go back.
Thank you for taking the time to bring this to our attention. We are genuinely sorry to hear that your experience did not meet the high standards we set for ourselves. Please know that we take your feedback seriously and are actively addressing this with our leadership team to ensure we do better.
We would value the chance to make this right. Please reach out to us at 1-888-533-9733 so we can personally discuss how to turn your next visit into a 5-star experience.
Fantastic experience: Everyone working at this philately is Great, very polite and helpful
Thank you for the amazing review! We’re so glad you had a positive experience. Please feel free to share our office with anyone you think could benefit from quality dental care.
Fantastic experience: My dental hygienist was extremely friendly. explained to my questions and was very professional .
We truly appreciate your 5 stars! It means a lot to know you enjoyed your visit. If friends or family are looking for a caring dental team, we’d love to take great care of them too.
Fantastic experience: Excellent service provided by the staff. Made me feel safe.10/10 in my book
Hey there! Your review made our day! We're all about providing the best care to our patients, and it's awesome to hear we hit the mark for you.
Fantastic experience: Every time I take my son they always friendly and fast. They just get right to the point.
Thank you so much for the great review! Your feedback helps us keep doing what we love—caring for our patients
Fantastic experience: I went to get an orthodontic consultation and I had a great experience. Carmen Colon the ortho treatment coordination is very good at her job. she overall made whole the experience very enjoyable. She is very down to earth and knows how to explain medical terminology in a simple way that anyone will understand and will have you leaving being much more knowledgeable about your teeth. If you go and see her you’ll be in good hands.
We're happy you had such a good experience at our office! Your support means the world to us, and we'll keep striving to make every visit awesome.
Fantastic experience: Great experience overall. On-site x-rays. Knowledgeable orthodontists. Painless braces application. Good payment plan. My jaw was so badly shifted due to a class III malocclusion that I was in constant pain and discomfort. Already starting to feel better bc of the turbos that were applied to the molars-meanwhile, the braces will align my teeth Update: went in for a follow up. Had thicker wire installed. As always staff was friendly and professional. The work was done pretty painlessly and quickly. The dentists and orthodontists here definitely care about their patients and the quality of work they provide (I'm unsure of the older male orthodontist who's been advising on and helping with the work but Peter whose name I did catch as well as the technician? Or orthodontist? Who applied the new wire have been great as well. Thanks
Your feedback is like a ray of sunshine! We're here to take care of you and your smile, and we're thrilled that you're happy with our service.
Fantastic experience: I was there for a visit for my daughter to get information about braces and the staff was very welcoming and friendly make me feel comfortable I recommended this place for your dental needs great dentist and staff
That’s awesome! We're thrilled to hear you had a positive experience with us. Thanks a bunch for sharing your thoughts!
Negative experience: Terrible experience took my daughter here and the waiting time for a doctor is ridiculous, I decided to leave. Won’t be back
Your satisfaction is super important to us, and we’re sorry things didn’t go how you would’ve liked. We'd love to chat more about how we can make things right. Give us a shout at 888-611-2011 whenever you're ready.
Fantastic experience: Got braces for the first time and it was a great experience everyones super super sweet in the building , not to mention the young women doing my mouth explained everything perfectly to me definitely recommend coming here
Your feedback is like a ray of sunshine! We're here to take care of you and your smile, and we're thrilled that you're happy with our service.
Fantastic experience: Dentist did a great job on my chipped front tooth- assistant was super friendly and made me comfortable
Wow, your review means so much to us! Thanks for taking the time to let us know you had a good experience.
Fantastic experience: I recommend this place. Awesome staff. No wait time, very friendly and clean.
Fantastic experience: My son completed his ortho, last retainer check today. Anna in front is always so kind and professional with each patient, says alot so thank you. Also Dr was amazing,his Lady assistants where all great and professional so kind and caring. Happy Patient
We're happy you had such a good experience at our office! Your support means the world to us, and we'll keep striving to make every visit awesome.
Positive experience: I’ve been coming here with my daughter for years. I think it’s time for a change. I was waiting too long, only one doctor and then for some reason other kids were being seen by Doctor before, when they arrived after us. It wasn’t an emergency since they were just examined for regular cleanings. The place needs an update for sure. Not very clean especially bathroom. That says a lot about a medical office.
Hey, thanks for reaching out and sharing your thoughts. We really appreciate your feedback and would love to chat more about your experience. Give us a ring at 888-611-2011 when you have a chance.
Fantastic experience: I am so happy to be going to Sutton for my dental work .Everyone there is very kind and professional. I love Doctor B She is terrific!
Wow, your review means so much to us! Thanks for taking the time to let us know you had a good experience.
Negative experience: I scheduled an appointment for Saturday, and when I arrived they tell me they had to cancel my appt because they do not see adults on the weekends. I gave my insurance information and scheduled for Monday. I arrived today and the receptionist had me sitting there for 1 hr because they had to “verify my insurance” then she asked me if I can come back on at 1 like if I have all their time. Aside from her telling me I can’t be seeing in a private room because those are for treatments only. So you have to sit in a big opened room with everyone else listening to your business in this place. I wont schedule here anymore they are very unprofessional!
Your satisfaction is super important to us, and we’re sorry things didn’t go how you would’ve liked. We'd love to chat more about how we can make things right. Give us a shout at 888-611-2011 whenever you're ready.
Fantastic experience: Great service. DH was very nice and took the time out to ensure your teeth is well clean.
Wow, your review means so much to us! Thanks for taking the time to let us know you had a good experience.
Negative experience: Worst place ever I will never take my kids here again they don’t care if your kids are in pain they just keep going there secretary Danielle is very rude and unprofessional. I had 3 appointments and my appointment where cancelled with out notice my daughter had to get a filling because she just got a root canal done and they didn’t care said I had to reschedule so I took my kids out of there asap will never recommend to any one one star is a lot for this place
We're sorry your visit didn’t go as planned. We're all about providing top-notch care and we want to make things right. Give us a call at 888-611-2011 so we can address your issues.
Negative experience: would give no stars if i could worst dentist i’ve been to. whole jaw is out of line from getting a simple filling that they can’t do right and then told me there is nothing they can do about it when i didn’t walk in like that. got told the novacaine is the reason my jaw is sitting the way it is which don’t make sense. highly recommend never even thinking about going in save ur teeth don’t go there
We're really sorry things didn't go as expected during your visit. Your feedback is important, and we want to do whatever it takes to turn things around. Feel free to call us directly at 888-611-2011 so we can make things right.
Fantastic experience: It was the best!! Fast and pain free!! Love all the girls very helpful!!
That’s awesome! We're thrilled to hear you had a positive experience with us. Thanks a bunch for sharing your thoughts!
Negative experience: Bad experience on my appointment never saw the doctor it took more than a half hour waiting and she never came to see me so I left
We're really sorry things didn't go as expected during your visit. Your feedback is important, and we want to do whatever it takes to turn things around. Feel free to call us directly at 888-611-2011 so we can make things right.
Fantastic experience: They did an awesome job with my grandson’s teeth!Braces are off and he has a gorgeous smile!
Your feedback is like a ray of sunshine! We're here to take care of you and your smile, and we're thrilled that you're happy with our service.
Negative experience: DON’T GO HERE! I had appointments SCHEDULED for all three of my children. I got a missed call to confirm my appointment (automated call from BRIDGEPORT) one day before, they cancelled all 3 appointments because I didn’t answer and press one to confirm. I left work 4 hours early because they could only see my youngest at 2 the latest. And I drove a half hour for the appointment just to be told they were all cancelled. Me making the appointment should be enough that I will be there with my THREE children. I ask for my gas and missed hours as work to be reimbursed to me. The patients that were scheduled over my children were being called in to be seen. Absolutely unprofessional, unethical practice I’ve ever been to! The GIRL at the front desk was so not understanding not helpful with a puss on her face. No wonder this practice has been 5 other practices prior…. I will be making many complaints do everyone I can on how unethical this practice is. Now I transferred out because I refuse to be treated like just another family on husky. I have to have my kids seen somewhere else now. If their situation gets worse because of this I will purse legal. DO NOT GO TO SUTTON DENTAL THEY ARE NOT WORTHY OR ETHICAL!!!!
We're really sorry things didn't go as expected during your visit. Your feedback is important, and we want to do whatever it takes to turn things around. Feel free to call us directly at 888-611-2011 so we can make things right.
Fantastic experience: This was a good experience. Workers were very respectful and nice.
Wow, your review means so much to us! Thanks for taking the time to let us know you had a good experience.
Fantastic experience: They're very kind people, they explain everything in a way you can understand.
Wow, your review means so much to us! Thanks for taking the time to let us know you had a good experience.
Positive experience: The dentists are very good, polite, and caring, but one front desk employe is very rude, makes me feel bad, makes me feel like I'm bothering her, and gives me angry answers. I take my son to another dentist, I continue to take my daughter to you because she loves her dentist.
Hey, thanks for reaching out and sharing your thoughts. We really appreciate your feedback and would love to chat more about your experience. Give us a ring at 888-611-2011 when you have a chance.
Negative experience: Waited a hr for b told that they was waiting for me insurance verification n didn’t know how long it was going to take my daughter n mine appoiment was for 10 got there 940 my daughter got call 1020 then at 11 come n tell me I need to wait they didn’t know why
We're really sorry things didn't go as expected during your visit. Your feedback is important, and we want to do whatever it takes to turn things around. Feel free to call us directly at 888-611-2011 so we can make things right.
Negative experience: While Practitioners were nice and professional, however one of the front desk staff wasn't. I find her to be quite rude since she was talking about me as if I wasn't even there. Overall I WON'T be going back there ,and it's mainly for the fact that there's NO privacy. Like no private patient rooms,just an open hall way ,where anyone can just look in anyone's mouth, and like in my case where the dr was asking me abt my medical history and medications, it was in the presence of other patients.
Hey there! Your review helps us learn and grow, so thanks for sharing. If you have time, we'd love to hear more about your visit. Feel free to give us a call at 888-611-2011.
Fantastic experience: My appointment was overall good. The waiting room was clean, the wait time was fairly quick. The receptionist , was knowledgeable when asked questions. The employees were very polite and respectful, the rooms were very clean. I will be going back.
Hey there! Your review made our day! We're all about providing the best care to our patients, and it's awesome to hear we hit the mark for you.
Fantastic experience: When back for a follow up visit and they are an amazing Professional team with all smiles and beautiful spirits. I love the Atmosphere it makes you very comfortable like someone like me trying to overcome my fear of a Dentist phobia. They are At service EXCEPTIONAL
We're happy you had such a good experience at our office! Your support means the world to us, and we'll keep striving to make every visit awesome.
Positive experience: I'm sorry but the oral sergon they have right now, I do not like the service she did when I had my tooth extracted not long ago.
Hey there! Your review helps us learn and grow, so thanks for sharing. If you have time, we'd love to hear more about your visit. Feel free to give us a call at 888-611-2011.
Fantastic experience: 10/10 I would recommend using Dr. C and his staff for their continued commitment and care in the Othrodontics field. I have been taking my daughter to Dr. C for about 4 years now and he has not only restored her confidence, he has completely transformed her very unique situation. Thank you all ❤️
Your feedback is like a ray of sunshine! We're here to take care of you and your smile, and we're thrilled that you're happy with our service.
Fantastic experience: The dental hygienist did a wonderful job at cleaning my teeth. I also had a consultation with Dr. Carbonneau who was pleasant.
That’s awesome! We're thrilled to hear you had a positive experience with us. Thanks a bunch for sharing your thoughts!
Fantastic experience: The service has improved a lot. I had appointment with my kids and the service was professional.
Wow, your review means so much to us! Thanks for taking the time to let us know you had a good experience.
Positive experience: The staff inside are wonderful all of them ,but one of the receptionist is very little professional, she's a spanish girl first time I see her, she does not know how to attend to the patients going in and coming out ,she's my only complaint the rest are wonderful
Hello; we are sorry about your experience. Could you please give us a call at 888-644-9144 to address this?
Fantastic experience: Fantastic service, made my daughter feel so comfortable, and had appointments quickly. 10/10, highly recommend to everyone in the area.
Your feedback is like a ray of sunshine! We're here to take care of you and your smile, and we're thrilled that you're happy with our service.
Fantastic experience: Thanks Sutton Dental They Are excellent also professional that are excellent in what they do like they take the time to explain the procedures of what's going to be done..keep up the awesome job
Thanks for sharing your positive experience with us! We're so glad you had a great time at our office.
Fantastic experience: The staff is professional. John, my hygienist is thorough, put me at ease. As always, superb care.
Thanks for sharing your positive experience with us! We're so glad you had a great time at our office.
Negative experience: TBH I wouldn't gave a 1 star but I had to leave a review. This place canceled on me twice before my first ever appointment then the day of my appointment they had me waiting for 45 minutes just so I can ask what's going and for the front desk lady who was very unhelpful and lack of communication skills to tell me my insurance ain't active like your not going to tell me that and just have me wait 45 minutes pass3d my appointment . Horrible experience and the front desk lady is a waist of employment. Couldn't even do her job correctly... this place sucks...
We're really sorry things didn't go as expected during your visit. Your feedback is important, and we want to do whatever it takes to turn things around. Feel free to call us directly at 888-611-2011 so we can make things right.
Fantastic experience: I'm very thankful that they could attend my need right away. Very professional and friendly environment
That’s awesome! We're thrilled to hear you had a positive experience with us. Thanks a bunch for sharing your thoughts!
Fantastic experience: I went to Sutton Dental on Wolcott Street, waterbury, CT because I my left cheek was slightly swollen and I had some discomfort. I was nervous since it was my first visit to this office and my last dentist visit was not a very pleasant one to say the least. But this visit at Sutton Dental was the opposite of my last one. First, I was pleasantly greeted by Danielle at the front desk. I told her I did not have my insurance sorted out as yet. She instantly smiled and said no problem we have this program for people with no insurance I'm going to sign you up. This is the cost - are you okay with it? I was more than okay with the little cost! Next, I was called by Felicia! From the time she called me she asked me how I was feeling. I felt so much less nervous and so at ease with Felicia! She told me she has to take an x ray so the dentist can assess my situation. She actually asked me to let her know if the process was too painful! All the while she was smiling - i hardly felt any discomfort during the xray. Next Dr. Bermudez came to talk to me and discuss my situation. She gently and calmly went into detail about my condition and her recommendations. Even the staff who didn't deal with me directly smiled and said hello. I wish I could give Sutton Dental 10 stars instead of 5! I have finally found my regular Dental clinic!
Thank you so much for the great review! Your feedback helps us keep doing what we love—caring for our patients
Positive experience: It was a good experience. We had missed several appointments and were happy to be welcomed back. Easy check in too! The wait was a little long but we were not in a rush. Thank you.
Hey, thanks for reaching out and sharing your thoughts. We really appreciate your feedback and would love to chat more about your experience. Give us a ring at 888-611-2011 when you have a chance.
Fantastic experience: Peter is the go to!!! Never any pain and always leave happy when he asks me how ive been doing:)
Your feedback is like a ray of sunshine! We're here to take care of you and your smile, and we're thrilled that you're happy with our service.
Fantastic experience: One of the benefits of choosing a larger practice is the availability of emergency appointments. I called at 4pm on Wednesday and was seen at 8am on Thursday. The staff, as always is professional, competent and compassionate.
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